Project/Program/Product Management--Non-Tech

Amazon Web Services (AWS) is the leading cloud provider, delivering virtualized infrastructure, storage, networking, messaging, and many other services to customers all over the world to include the U.S. Intelligence Community (IC).The AWS Security US ADC Security, Industrial Security & Compliance team is responsible for creating, implementing, and overseeing Amazon’s National Industrial Security Program (NISP). As a Program Security Officer supporting the AWS NISP, you will join a team of industry-leading security experts working with the U.S. Government to operate and continuously improve industry-leading security programs and processes in support of the IC Information Technology Enterprise. This position requires innovative thinking balanced with a strong customer obsession and a focus on quality and delivering results.AWS Security is looking for an exceptional Program Security Officer with a strong track record of supporting security programs within cleared facilities, demonstrable program/project management experience, comprehensive program security knowledge, and a deep understanding of government security programs, processes, and requirements.As a Program Security Officer at an accredited AWS site you will own the execution of multiple security disciplines in support of fast-moving classified operations and manage a wide array of projects designed to protect personnel, National Security Information, and critical infrastructure from insider and external threats. You must obsess over internal and external customers and successfully deliver support and services in an environment where priorities shift extremely fast. You must be able to operate independently to manage security projects, continuously triage and prioritize accordingly, communicate clearly and compellingly (without PowerPoint), THINK BIG and outside the box, and deliver exceptional products.This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.Key job responsibilities- Responsible for providing comprehensive program security guidance concerning personnel, physical, operational, technical, information, industrial, counterintelligence, and computer security issues.- Create, implement, communicate, and manage security requirements at a government accredited, while providing day-to-day multi-discipline program security operations support.- Proactively identify program and physical security requirements, problems, and sound solutions to successfully sustain and enhance the security of program execution.- Maintenance of security hardware and systems employed onsite to meet government and AWS security requirements.- Develop and strengthen relationships with internal (operations staff, engineers, teammates, etc.) and external (vendors, contractors, government staff, etc.) partners to heighten security awareness and engagement.- Must be willing to share on-call rotations in support of alarms, security incidents, and critical service outages.- Must be able to support multiple projects as a Program Security Officer - Maintain facility accreditations - Have high judgment to conduct security interviews and investigations as it relates to security incidents - Be detail oriented; focused on creating mechanisms to improve processes. A day in the lifeEach day is different in security and we are looking for a hard charging PSO who is looking to engage across teams, and the government to facilitate the best security program.About the teamOur team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.BASIC QUALIFICATIONS- Minimum 5 years of experience acting in a Program Security Officer/CPSO/Security Specialist/Security Manager capacity in which duties required interpreting and implementing requirements within the personnel, industrial, and physical security disciplines- Two years minimum experience with ICDs, NISPOM, and other government regulations related to classified programs- Two years minimum experience working with physical security hardware, Intrusion Detection Systems, and Access Control Systems- Current, active US Government Security Clearance of TS/SCI with Polygraph ...

The Order Performance (OP) team is responsible for ensuring that every purchase in our stores meets or exceeds Amazon’s high standard for fulfillment and customer service quality (FQ and CSQ) - regardless of seller or channel. We do this by identifying the most critical dimensions of the buying experience, creating a robust and holistic set of signals to measure the CX across those dimensions, sharing performance insights with buyers and sellers, vending the most impactful signals internally to influence discoverability, collaborating with partner teams to address opportunities to improve the CX, managing seller performance by maintaining and enforcing a set of FQ and CSQ performance policies, and improving seller performance though rewards and incentivization. This Principal Program Manager must be able to continually formulate a compelling program vision and rigorously prioritize to drive impact with limited resourcing. This is a global scope, starting as an IC with an expectation that you will make a case for building a team. This role will work with our Econ team to build holistic and DSI-weighted FQ and CSQ indices, drive alignment among cross-functional stakeholder teams on identification and proper measurement of CX dimensions, and drive adoption of the indices as success metrics across the company. You will also work with AFN and MFN fulfillment and customer service teams (e.g., FBA, CSBA, EasyShip, etc.) – aligning each around the concept of the OP team as a resource and knowledge center that can help our partner teams to spot improvement opportunities, take joint goals, and ensure new investments are made with an eye toward maximizing CX improvements. Finally, you will explore opportunities to use the two indices to identify high-performing seller cohorts and qualify for incentives and rewards. The successful candidate has demonstrated strong business acumen and is technically sound, demonstrating leadership across multifunctional disciplines including software development, data engineers, economists, applied scientists, product managers, program managers, risk managers, BIEs, and BAs. Key job responsibilities• Work with partner teams to identify the most critical dimensions of the CX and work internally with our FQ and CSQ program managers to introduce a robust set of performance signals from the buyer’s perspective that measure Amazon’s FQ and CSQ on every order. • Influence discoverability by working with the POE Econ team and with our internal partner team to integrate those signals into Amazon's shopping algorithms. • Benchmark seller performance by working to establish seller cohorts based on seller attributes (e.g., tenure, location) and products sold (e.g., Heavy & Bulky), and creating a customizable seller-facing benchmarking tool, allowing sellers to compare the quality of their fulfillment (FQ) and customer service (CSQ) to their competition and to Amazon.• Surface performance improvement opportunities to sellers by working with POE Science to establish targeted/personalized coaching for sellers (e.g., through an AI assistant), and to match sellers with the right resources to ensure they can meet Amazon’s high bar for FQ and CSQ.• Introduce performance information to buyers as part of the shopping journey, allowing them to intuitively make high-confidence purchasing decisions based on seller- and offer-level insights. This includes working internally to introduce new performance stats on the Seller Profile Page, as well as working with partner teams to bring trust-building information into the shopping journey (e.g., through badging or other indicators of performance visible in search results and on the PDP).• Work with internal product and program teams to provide analysis and benchmarking so that these teams understand how their offerings compare with other options available to sellers for fulfilling and providing customer service (e.g., benchmarking CX for CSBA compared to Amazon CS and seller-provided CS), and influencing their priorities to address the most critical gaps/improvement opportunities based on our insights and benchmarking. • Establish CSQI and FQI as success metrics across Amazon. This includes establishing holistic DSI-weighted customer service quality and fulfillment quality indices and gaining alignment from partner teams to take joint improvement goals, ensuring that overall CSQ and FQ are improving across the company, regardless of individual program performance. • Develop and build a team to carry out the objectives of the role and expand the impact and scope of work, ensuring that the OP team is a valuable resource and knowledge center across all of Amazon, including both established and emerging stores. A day in the lifeYour day starts by checking in with your partners in India - working together to benchmark FQ and CSQ performance in Emerging Stores against performance in Established Stores, then a sync with POE Econ to understand the latest results of a DSI study, followed by a meeting with POE Science to work on establishing seller cohorts. From there, you meet with various Legal POCs to fill them in on the latest launch plans and ensure the work does not raise new legal/regulatory risk, sync with internal program managers and business analysts to forecast impact of seller improvement milestones. Then it's on to some heads-down time on a doc seeking alignment from partner teams to use our indices as success metrics, followed by a final meeting with your manager to check-in on progress towards goals and discuss resourcing needs before heading home and logging off for the day :) About the teamThe Order Performance team was started in 2021 and continues to grow and increase its scope. We are highly visible to Leadership and work in a problem space that is complex, dynamic, global, and high-impact. The team itself is brilliant, hard-working, resilient, fun, energetic, diverse, and prioritizes personal health and wellness above all else. This role is a senior position on the team, and we are looking to add a leader that embraces these values.BASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements ...

Amazon Design Excellence (ADX), an internal team aiming to elevate the impact of design at Amazon and our reputation as a top destination for design talent, is seeking a talented, creative, and experienced Principal Program Manager to join our exciting team working to help create thriving conditions for design and creative excellence at Amazon. We are an innovative, cross-organization, customer-obsessed team, empowering groups and individuals across Amazon to strengthen, connect, and evolve Amazon to be the best home for design and creative professionals on the planet.We are seeking a creative, strategic, and self-directed Principal Program Manager to help define, create, and launch a framework for large events and activities to enhance and extend our flagship annual design conference, Conflux, and drive a rhythm of activity throughout the year. Your passion for design and ability to craft memorable moments will connect, inspire, and empower our creative community around the globe. You will work across Amazon and the industry to identify inspirational speakers, develop educational workshops and curate engaging events to foster a healthy design community. If energizing and connecting a vast array of creatives striving to change the world through creative problem solving and customer obsession sounds like a fun challenge, please apply!This role will be based in Seattle, WA. Relocation to Seattle is offered within the US. Key job responsibilities- Drive vision, roadmap and delivery of creative events: internal conferences, summits, speaker events, workshops, and programs- Oversee the end-to-end planning, coordination, and execution of creative events – summits, speaker events, workshops, and programs- Manage logistics, scheduling, vendor relationships, and seamless delivery- Collaborate with internal stakeholders to identify team needs, interests, and opportunities, developing programs that support skill development, creativity, and innovation- Recruit, train, and manage volunteers to support event execution - Manage event budgets and ensure all programs are cost-effective while maintaining a high standard of execution. - Own sourcing and negotiations with vendors.- Define, collect, and report on key program metrics to measure success and guide year over year improvements - Develop communication strategies to promote events- Stay current with industry trends in creative programming, events, and learning experiences. Incorporate new ideas and approaches into the planning and execution of internal events.BASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 8+ years of program or project management experience- 8+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements ...

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience. We set big goals and are looking for people who can help us reach and exceed them.We are looking for an experienced Sr. Product Manager to own designing, building and developing big impact features that improve customer experience. Working to solve complex problems in one of the fastest growing segments of the Retail business, Fashion (Clothing, Shoes, Jewelry, Watches, and Accessories). You will be our customers' best advocate, driving ideation and articulating/quantifying the value for our customers. You will balance long term think-big vision with high-velocity short-term execution.You will work on highly ambiguous problems with stakeholders across Amazon and will be the one driving alignment and buy-in for your vision and roadmap. You will make hard product prioritization and tradeoff decisions, always with our customers' best interest in mind, and using data to inform and communicate your decisions. You will also use your technical depth and curiosity to be a significant contributor to the design of our products.The ideal candidate demonstrates strong business judgement, bias for action and the desire to continuously invent and simplify. This person has end to end research and roadmap management experience, to drive long-term objectives for the business. The position requires an individual who can work autonomously and not be hindered by ambiguity or competing priorities. They will have a high level of ownership and responsibility for identifying product improvements on behalf of customers.Key job responsibilitiesResponsibilities include driving topline and margin growth. The successful candidate will be a collaborative leader with a deep empathy for the customer's experience, and the ability to translate it into new features, products, and businesses. She/He will be a thoughtful, high-energy, self-­starter, with acute analytical and critical thinking skills. This individual is able to demonstrate an ability to use creative thinking and innovation to solve complex problems and thrives in a fast-­paced, data-driven environment.About the teamHere at Fashion & Fitness, we are inspired to never stop embracing our uniqueness for both our employees and our customers.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology products ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, the Global Engineering Services (GES) Launch Team needs talented, bright, innovative and driven leaders. The key to this mission is strategic, large scale project management initiatives that will allow us to scale our organization for the future in an extraordinary manner. The LC3 Team is seeking a qualified candidate that has a passion for delivering for their customers, becoming an expert in their role, has working bin configuration knowledge and experience, and understands how to work with cross functional groups. If you are looking for an environment where you can drive business innovation amidst various levels of ambiguity, this is an exciting opportunity to join a rapidly growing team within Amazon!Key job responsibilitiesManage the programs and processes of the Global Engineering Services (GES) Launch Assimilation Program (Away Teams, Short Team Assignments) for all newly launching sites, ultimately ensuring the proper training of all associates as they begin their new careers at Amazon or move to a different opportunity within Amazon • Manage others to meeting designated timelines. • Hold the Assimilation Team and others accountable for following launch standards. • Escalate issues and problems as necessary. • Assist in the interview and selection of the Assimilation Coordinators • Support onboarding each new Coordinator, network standard training program expectations . Maintain the Assimilation Standard Operating Procedure, ensuring all plans and processes are up-to-date and communicated as required. • Account for the Assimilation Program budget for all supported programs • Develop and maintain full year plans for coordinator labor allocation • Coordinate with the Human Resource, Travel and Pay teams to ensure all Away Team logistics are created, communicated and delivered on schedule • Approve standard program communication, training and operating materials • Troubleshoot schedule, logistics and other issues as they arise. • Other duties as assigned.A day in the lifeThe Program Manager is responsible for the plans, processes and programs that ultimately lead to the successful training of new associates at newly launching sites in the GES supported Amazon network. This individual will work directly with the Launch Team, new site Operations Management Teams, and the Recruiting Team to ensure that appropriate Away Team positions are identified and trainer’s and trainee’s schedules are aligned as well as supporting short team assignments planning and execution . The Manager will work with multiple trainer source sites (established Fulfillment Centers) to source the most experienced and talented trainers and work with the Travel and Pay Teams to ensure all logistical needs of the team members are arranged. Amazon Benefits:Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe Assimilation Team is a support team within the GES Launch Team that supports new launch sites Short-Term Assignments (STA), Away Teams (AT) and Labor Shares (LS) by planning and executing the logistics for new and existing buildings across the Amazon network. The Assimilation Team serves as a liaison by providing support to our customers, upholding standards to deliver consistently and effectively, ensuring all the teams have the resources needed to be successfulBASIC QUALIFICATIONS- 2+ years of program or project management experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor’s Degree in a related field (Business, IT or Human Resources) or 2+ years' Amazon experience ...

Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon’s millions of selling partners. The Special Projects and Investigations (SPI) team within TSI protects Amazon customers and stores by launching investigative projects and detection mechanisms by deep diving key events within the bad actor lifecycle to detect abuse at the earliest point and close the gap for bad actors. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.Key job responsibilitiesWe catch bad actors and stop online fraud. It’s fun! It’s hard! It matters! We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. Amazon is one of the world’s most trusted companies, help us keep it that way! To achieve this, we are looking for an experienced Risk Manager to join our team with background in risk/digital fraud, abuse, or infringement, to conduct critical, high impact, quick-turn investigations and make high judgement decisions. The ideal candidate should be passionate about using and understanding data to discover bad actor trends and help us ensure that customers make great purchase decisions and our selling partners using Amazon are successful listing and selling their products. Your decisions will help proactively identify risk and take direct, high confidence actions to protect Amazon customers, selling partners, and help maintain the overall health of Amazon's WW stores.- The ideal candidate has a proven track record of delivering results in highly ambiguous and fast-moving environments. - Lead and support the team in responding to, investigating, managing and resolving high-impact incidents around product authenticity (counterfeit, trademark, copyright) and safety issues.- Use high-level judgment to own complex investigations and enforcement decisions driven through data.- Closely monitor media and global events to anticipate and mitigate potential risks. Be comfortable using data to analyze trends, predict and fix problems before they happen.- Own and/or manage projects designed to improve operational and process efficiency.A day in the lifeThis role is focused on delivering results by identifying and enforcing bad actors. Each day is different as new behaviors and trends are constantly discovered. You will be making high judgement decisions and taking direct actions to stop bad actors on WW stores as early as possible. While taking direct actions you will need to share your observations and trends with partner teams to constantly improve detection mechanisms. You and the team are on the front lines of protecting Amazon customers and stopping abuse in our stores.About the teamOur team is comprised of experts in the risk domains like fraud, cybersecurity, data security, internal risk, threat intelligence, regulatory compliance, vendor risk, etc. with strong data analysis skills and and judgement. We complement specialized skills with broad risk experiences gathered through years of experience to deliver results - we wear a lot of hats, move quickly, and are frugal to the core by doing things ourselves whenever possible. We speak 15 different languages, value diverse experiences and natural curiosity, and celebrate learning and taking risks. We make mistakes, learn from them, and support each other.Our work is to solve hard puzzles - typically with data and always with a lot persistence and curiosity. If you like the sound of that, come join us.BASIC QUALIFICATIONS4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experienceBachelor's degree or equivalentExperience handling confidential information ...

The AMER Production Coordinator provides customer-centric booking management, calendar, organizational, reporting, marketing efforts and administrative support to the Event Productions AMER Large Production Venues team. The primary focus supports booking management and calendar logistics for customer events. A successful candidate will be able to step seamlessly into a corporate production environment, demonstrating strong organizational skills, impeccable customer service attitude, and be energetically driven to serve our customers and the team.Key job responsibilities• Daily customer communication and management• Manages the assessment of incoming customer requests• Able to work backwards from production technical requirements and partner with production stakeholders• Regular scheduling of customer requests and customer meetings management• Maintains multiple venue calendars and workflows• Supports and collaborates cross-team, attending team meetings and production meetings• Collaborates across teams and partners, routing customer requests to the most appropriate event resources• Supports vendor and stakeholder relations, across partner and service groups• Manages meetings effectively; provides supporting data and documentation, aligns stakeholders• Improves efficiencies, and works to optimize processes• Delivers weekly metrics, data, and reports• Works on goal-centric projects, aligns stakeholders and seeks diverse opinions• Able to identify blockers, escalate appropriately and facilitate progress• Collaborates with customers; able to discuss referrals, recommendations, and additional resources as neededBASIC QUALIFICATIONS- 2+ years in project management- 2+ years advancing customer events and/or event marketing- 2+ years customer service in related field- 2+ years familiarity with event production environments- 2+ years managing multi-calendar workflows- 2+ years managing customer leads and booking queues- Strong written and verbal communication skills- Familiarity with event booking systems, programs, and platforms- Able to effectively prioritize and meet competing deadlines- High level of proficiency in Microsoft Outlook and Microsoft Office Suite. ...

Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 200 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.As a Senior Media Product Manager, you will be responsible for partnering with key internal stakeholders (such as media teams) and external media agencies and data providers to clearly define the current tech / data / product gaps in the marketing campaign lifecycle. You will play a key role in defining the long-term technical product vision supporting functional areas of cross-channel media strategy and planning, buying, marketing operations, campaign reporting and measurement. You will also be responsible for establishing governance, validation and audit exercises of existing solutions. You'll work closely with global teams to develop and evangelize standardized data models, taxonomies and templates that can be applied consistently across the LATCANZ region (LATAM, Canada, Australian and New Zealand), while also capturing local nuances.You will lead the collaboration with regional agency partners to manage data pipelines and identify new sources to continuously enhance our media data. In doing so, you will play a mix of product and program management roles. You will work with media, marketing, strategy and finance owners to gather requirements and distil it into clear working backwards business requirement documents, and manage program aspects such as business reviews and project plans. You'll leverage your strong analytical skills and business acumen to dive deep into the data, uncovering high-impact insights and patterns that can inform product strategies. As a key partner to the media, marketing, strategy and finance teams, you'll build programs to apply these data-driven recommendations to drive measurable improvements in the performance of our ATL media investments. Your vision and leadership will be instrumental in creating a virtuous cycle where insights lead to better planning, which then generates even more impactful results and learnings.The successful candidate has strong organization and influencing skills, uses data to guide their decision making, and operates from a solid foundational anchor in media metrics and data sets. They are comfortable working autonomously, yet effective at partnering cross-functionally and across regions with internal and external partner teams.Key job responsibilities* Work closely with leadership and cross-functional and cross-line business teams to identify customer needs, develop and deliver innovative products and services that enable streamlined marketing planning and optimization at scale.* Work with technical and non-technical stakeholders to understand and improve marketing product and tech capabilities and scalability.* Develop and implement data governance processes to ensure media data quality and consistency.* Serve as single point of contact for change management and process optimization solutions across data governance and automation with internal measurement and agency tech teams.* Support development and regionally nuanced adaptations for business and technical process requirements and success criteria to power engineering, science and business intelligence teams who create best-in-class solutions for customers.* Manage bottlenecks, provide escalation, anticipate and balance business needs versus technical constraints to maximize business benefit.* Establish and govern adherence to high quality .data management solutions through reoccurring validation exercises and tech gaps audits.* Develop and manage intake system for adaptation requests from internal and external stakeholders and evaluate prioritization matrix for future program improvements.* Conduct advanced data analysis to uncover insights that can optimize product and planning.* Foster a data-driven culture and continuously enhance our media measurement capabilities.A day in the lifeAs Snr Media PM, you begin by reviewing any overnight updates or escalations. You then join a daily standup with your regional product and engineering counterparts to discuss ongoing projects, blockers, and new requests. After, you dive into data quality audits and prioritize feature requests from cross-functional teams. Translating business needs into technical requirements is crucial, so you hold working sessions with subject matter experts. Over lunch with marketing and media managers, you learn about planned investment shifts, making a mental note to adjust our roadmap. In the afternoon, you might join a governance review with our global partners. Together, you'll scrutinize the data pipelines, discuss new vendor integrations, and establish clear ownership for data quality control points.About the teamPrime Video team is focused on one mission: to give consumers the world’s best-in-class digital video customer experience. To achieve this mission, LATCANZ paid media team works to find effective, efficient and scalable ways to connect the audiences of Latin America, Canada, Australia and New Zealand with the content they will enjoy, showcasing our vast catalog in the right moment, to the right person and with the right content.BASIC QUALIFICATIONS- 7+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience in technical product management, program management or engineering- Experience in media or marketing data systems, media operations and/or advanced analytics- Experience with media tooling and ad tech across a robust mix of media channels ...

Amazon IT is a critical component of Amazon's global infrastructure, supporting hundreds of thousands of Amazonians around the world in their daily operations. We pioneer innovative, secure, and seamless IT services that Amazonians trust, fostering an inclusive culture and driving global productivity at scale. We empower diverse teams to deliver user-friendly experiences that balance velocity with quality, ultimately enhancing Amazon's customer experience worldwide. We are seeking an exceptional leader to join our team as Senior Manager of Customer Education and Enablement (CE&E). This pivotal role will spearhead our efforts in revolutionizing and raising the bar on how we approach communications, IT marketing, IT knowledge content strategy, and modern learning & talent development within Amazon IT. The ideal candidate will be a visionary thinker with strong people and team minded management skills and a passion for leveraging communication, education and advanced tech platform mechanisms to drive people and operational excellence. In this role, you will have the opportunity to significantly enhance the day-to-day experiences of thousands of Amazonians, ensuring they have the knowledge and tools to excel in their roles. Your work will directly contribute to the efficiency and effectiveness of Amazon's IT infrastructure, playing a crucial part in our company's continued success and innovation. If You're passionate about how enabling world class communications and modern adult learning can be to drive organizational excellence and support customers, we want to hear from you. Join us in shaping the future of IT at Amazon!Key job responsibilitiesStrategic Leadership & Stakeholder Management• Guide the development and execution of a comprehensive, long-term and innovative strategy for IT communications, content, and learning & talent development• Align CE&E strategies with Amazon IT's broader goals and objectives• Actively contribute to IT’s business planning processes, including OP1/OP2, 3YP cycles, MBRs, and QBRs• Build and maintain strong relationships with key stakeholders across Amazon and within IT• Collaborate with cross-functional teams to ensure alignment and maximize impact of CE&E initiatives• Contribute to evolving a people centric, diverse, inclusive and empower cultureTeam Management and Development• Lead, mentor, and grow a high-performing team of subject matter experts• Balance the need for guidance with respect for the autonomy and expertise of seasoned professionals • Foster a culture of creativity, continuous improvement, and data-driven decision-making• Develop and implement talent acquisition, growth, and retention strategiesInnovation and Trend Analysis• Establish and track key performance indicators for all initiatives• Implement data-driven strategies for capacity planning and resource allocation• Continuously analyze and optimize CE&E programs for maximum effectiveness• Stay abreast of emerging trends and technologies in IT communications, content, and learning strategies• Implement best practices to ensure consistency, accessibility, and effectiveness of CE&E initiativesBASIC QUALIFICATIONS- 10+ years of experience in leading and motivating global teams of experienced professionals- 5+ years of experience in program management, communications, content strategy, and/or learning & development- Strong emotional intelligence and interpersonal skills to effectively lead a diverse, tenured team- Demonstrated success in developing and implementing strategies in a large, complex organization- Experience working in a fast-paced, technology-driven environment- Data-driven mindset with experience in analytics and performance measurement- Outstanding written and verbal communication skills; bachelor’s degree in a relevant field ...

Are you entrepreneurial? Would you like to take part in launching a fast-paced and dynamic new business? Does a start-up challenge sound like your career aspiration?If your answer is yes, the position below would be a great fit for you.We're on a journey to build something new! Our team is building new discovery and shopping products that connect customers with their new vehicle of choice. We’re developing new customer experiences and seller tools to support the entire vehicle discovery and shopping journey in Amazon’s online store.Key job responsibilitiesManagers of Account Managers are responsible for driving business growth and delivering a positive experience with our program. The key responsibilities are to:- Coach, mentor, and develop a team of Strategic Account Managers- Contribute to goal setting for your team to align with organizational goals and contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience.- Build and cultivate strong relationships with Sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate while monitoring Seller satisfaction.- Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, partnering with external teams to align programs etc.- Active participation in hiring and developing the best About the teamWe are a newly formed team rapidly growing team with a vision to create innovative discovery and shopping experiences on Amazon, providing customers better convenience and more selection. We’re collaborating with other experienced teams at Amazon to define the future of how customers research and shop for products in the complex automotive space. This role is part of the Amazon Ads org and is focused on vehicle sales. BASIC QUALIFICATIONS- Bachelor’s Degree or equivalent practical experience.- 5+ years' experience in account, program or product management in related industries like retail, automotive, or technology.- 5+ years professional experience developing and leading teams while driving organizational goals.- Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products.- Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems.- Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams. ...

Our overall mission is simple: To be Earth’s most customer-centric company. We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will deliver world class AI generated experiences to our customers.Prime Video is looking for a Quality Analyst who will have responsibility to assess the output produced by content moderators and machine learning models, assessing the quality and providing vital insights to program, operations, and science teams to improve moderator and machine learning models quality.The role will require you to be a leader who prioritizes supporting the organization and ensuring defects do not persist. Your role will be to help set and oversee the quality standards of the data the team produces. You will define metrics, identify external signals, and build processes to reduce risk across the programs you support. You will consolidate large data sets into simplified insights that drive business growth and reduce risk.You will also be responsible for producing reports that show the quality assessments completed by the quality team as well as conducting data analysis to identify key drivers and insights that may be reducing the effectiveness of the models’ outputs. You will produce reports and evidence backed by data and present these findings to science, engineering and program teams.Key job responsibilitiesLeadership- Knows and communicates Amazon's mission, vision and strategy- Interfacing with diverse stakeholders such as Program leadership, Operations leads, Technology teams, Business- Ability to confidently facilitate team discussions and communicate business messages- Can adapt well to changing circumstances, direction, and strategy- Demonstrates the ability to give overall direction, performance, coordination and evaluation- Strong interpersonal and communication skills, good listener, and comfortable interacting with up to Director level- Ability to organize, prioritize and schedule work assignments- Experience managing core business KPI’sOperational Delivery- Understands operational principles of service delivery and uses data to support continuous improvement- Gathering requirements and delivering complete data solutions to drive insights and flag risks to Quality, Program, and Operations- Leading complex analytical deep dives to identify potential process gaps- Building metrics to analyze key inputs for risk detection and defect reduction- Recognizing and adopting best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentationContinuous Improvement- Uses data to identify areas of ongoing improvement in how content compliance and risk is managed- Feedback Loop: Continuously communicate with the model development team to provide insights and observations regarding content moderation challenges, and potential improvements for the ML model's performance- Data Integrity: Ensure the accuracy and integrity of the audited data by performing regular quality checks, identifying and addressing inconsistencies, and maintaining a high standard of data cleanliness- Adaptation: Keep up-to-date with the latest content policy trends, customer expectations, language requirements, to adapt to audit strategies and guidelines accordinglyA day in the lifeThis is an individual contributor (IC) role focused on quality assessments and data insights for the program, operations, and quality teams to action and drive improvement.You will provide reports that include the outcome and quality assessment of the audit and present findings, trends, and insights to business and science teams to improve the models training.BASIC QUALIFICATIONS- 1+ years of tax, finance or a related analytical field experience- 1+ years of business or financial analysis experience- Experience with Excel- Experience with SQL- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- Bachelor's degree or equivalent ...

The Global Vendor Management (GVM) Program works with HQ senior leadership from a highly selective group of global Amazon vendors, to support the growth of our mutual business and total relationship success across worldwide Amazon. We are a global strategic business development team, seeking a customer-obsessed individual with excellent business judgement, to build collaborative relationships with vendor executives and Amazon teams across all Amazon countries focusing on Sustainability.As a Program Manager, Global Sustainability, you will own the Sustainability vendor engagement strategy, working alongside Sustainability experts to influence product roadmaps and innovation across external and internal teams, driving Sustainable initiatives with Amazon’s largest vendors, and ensuring processes and ongoing mechanisms are scalable to deliver a best-in-class Sustainable experience for customers around the world. A successful candidate in this role is a storyteller, one with a passion for sustainability and a knack for taking complex concepts and turning them into easily understood campaigns.Key job responsibilities- Develop and implement Sustainability initiatives and goals for vendors worldwide. - Work with senior leadership at our largest vendors to build and drive Sustainable initiatives (such as sustainable shopping and sustainable product development).- Lead the vendor facing education of Amazon’s Sustainability work.- Develop, build and maintain positive relationships with internal program teams.- Collaborate closely with Amazon’s International Expansions and Global Vendor Management teams.- Create operational metrics, track and manage delivery timelines, and communicate program status to internal stakeholders.- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions.- Engage cross-functionally to execute test and learn plans to drive engagement and support key business initiatives in a scalable way.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Amazon AMXL (Extra Large) Learning and Development is looking for an Instructional Designer to lead the design and development of cutting-edge eLearning for our network of global leaders.If you are passionate about designing and developing world-leading learning experiences, this is your chance to make history. We are looking for a learning professional with an exceptional e-learning experience design and content development skill set to analyze our business needs and deploy tailored solutions for new products along the leaner journeys.Key job responsibilities- Analyze the audience, environment, technologies, content, and operational constraints to identify business relevant learning objectives and propose efficient and scalable training products.- Design tailored curricula considering UI, accessibility & DEI standards and trade-offs associated with selecting the best delivery methods.- Develop world-class learning products deeply integrated into employee workflows leveraging eLearning authoring tools and API integration.- Continuously evaluate and enhance solutions, considering factors such as quality, business impact, scalability, and sustainability.- Take a data driven approach to understand successes and improvement opportunities for the designed solution while establishing methods for ensuring both consistency and quality.- Partner effectively with technology, operations, and field teams worldwide.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 4+ years Storyline/eLearning development experience and experience using Adobe Creative Suite to enhance learning experiences ...

We are looking for an experienced Field Trainer who can bring Amazon’s customer obsession to life in a grocery retail environment. You will be accountable for empowering salaried managers and hourly associates by delivering comprehensive training and development that drives operational excellence, fosters a culture of growth, and ensures the continued success of the Amazon Fresh network. You will play a vital role in maintaining a vibrant team culture based on customer obsession, trust, respect, continuous learning, safety, and fun. Field Trainers are process-driven, comfortable with a high degree of ambiguity, detail-oriented and able to think outside the box. Field Trainers demonstrate a strong work ethic, excellent ownership, the ability to meet deadlines, a willingness to learn new things, and a commitment to the customer and employee experience.You will travel extensively in the geos you support and must be readily available to quickly respond to unplanned issues that affect training operations. This role works in-stores 5-days a week. On average overnight travel is expected to be 25%. During peaks, travel could increase to 75% -100%. Key job responsibilities• Serve as a multi-threaded leader for training and development across the Amazon Fresh network of stores. Maintain strong relationships with all key stakeholders. • Be an active and productive partner/liaison to store teams. • Consult on learning strategies and effectiveness and gather feedback from the field to improve Learning & Development programs.• Assess employees’ needs for training and further development. • Influence leaders and stakeholders; demonstrate effective consulting and coaching skills, with an ability to influence in all directions and at all levels.• Engage multiple stakeholders and drive alignment and action towards goals.• Deliver results with little supervision in a dynamic and often ambiguous environment.• Create and maintain a culture of engagement by routinely listening to feedback from leaders, associates, and customers.• Maintain expertise in role by staying current on tools, process, and procedures.• Must be able to work flexible hours including nights, weekends and holidays.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Must have at least 3 years professional work experience in learning and development- Bachelor’s degree in business administration, human resources, or a related field- Demonstrated ability to communicate information clearly and facilitate learning for diverse audiences- Ability to identify the training needs of an organization and recognize where changes and improvements can be made.- Experience collaborating with staff, trainees, subject matter experts, and the organization’s leaders in person and through teams- At least 3 years physical retail experience- 75% - 100% travel depending on business needs ...

For millions of customers worldwide, the Amazon name is synonymous with delivery – and the Cross-Border Delivery Experience (XB DEX) team provides global customers with innovative ways to get what they want and need, by enabling the choices they make on every order, every day. XB DEX defines, builds, launches, and manages customer-facing delivery programs and the CX features presented to millions of customers every day from Search through Checkout. XB DEX also owns the cross-border ship options, associated speeds and pricing we offer, and the underlying systems required to deliver this experience. Together, XB DEX is changing how customers experience delivery – from the speed, convenience, and selection features for millions of customers worldwide.Key job responsibilitiesThis position will own a program that will impact millions of customers globally. The scope of this role is to work with multiple cross functional teams and drive decisions that improve the delivery experience that we offer to our Cross Border customers. To do so, you will drive team initiatives with the goals of defining the delivery experience bar for our customers, building the framework to illuminate internal and external capabilities, and driving decisions about how to respond to insights. The right candidate will be able to assess what is most important for customers and our business, act boldly, and lead change. Tactically, you will identify growth opportunities, key performance indicators, configuration, deep dives, and develop new reporting for this program. Successful candidates will have a history of diving deep, learn and be curious, and ownership.A day in the life1. KPIs and metrics, reporting, and develop roadmaps and scalable programmatic initiatives to improve them.2. Work closely and in detail with business and product partners to identify and close high priority gaps in DEX metrics and continuous improvement processes.3. Deep dive processes and programs to identify and action on root causes.4. Serve as the XB DEX point of contact for stakeholder teams, managing expectations and prioritizing competing priorities across teams when necessary.5. Work backwards from customer feedback to deliver a best-in-class cross-border shopping experience.About the teamProgram Manager will manage and advance the delivery experience for Cross Border customers by driving programs to improve the delivery experience. The right candidate will possess a well-rounded program management background and experience managing complex programs that involve leading cross-functional teams. They must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. A successful candidate will have a history of driving deep insights from complex data, have exceptional business judgement including financial acumen to quickly assess the viability of key decisions, and the ability to write compelling business documents and drive outcomes for senior leadership at Amazon. The ability to influence cross functionally and across the organization, at all levels, will be absolutely critical to succeed in this role. This is a high visibility role from Day 1 and candidate will own periodic leadership reviews. They see on the site every day, to launching delivery benefits and new programs for customers around the world.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

It’s no secret that Amazon relies on its technology to deliver millions of packages every day to its customers – on time, with low cost. The Middle Mile Transportation Technology organization, builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV’s, increasingly complex transportation network, and growing number of shipments worldwide, we see a brand new opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We leverage technologies in big data, machine learning, optimization techniques, and operate high volume, low latency, and high availability services. As a part of this team you would work on technology product management for an exciting, high-impact, and highly visible product in the middle mile transportation organization. You will regularly interact with executive leadership and work with business and development teams to define the product strategy, create the product development road map, and lead technology architecture and execution. You’ll work in a fast-paced environment and will be required to lead not only at the strategic level, but also tactically day-to-day by diving deep into business and technical domains. As a multi-discipline leader, the buck will stop with you - you will work alongside the engineering (dev and QA) organization. You are expected to have an established background in technology product development, excellent program management skills, great communication skills, and a motivation to achieve results in a fast-paced environment. You should be somebody who enjoys working on complex system software, is customer-centric, and feels strongly about building good software as well as making that software achieve its operational goals. Experience with building and operating mobile applications, web-based applications and/or web services-based applications, especially at massive scale, will be very applicable and helpful. Prior experience in Supply Chain Management or Operations Research disciplines will be a big plus as well. Come and see for yourself why we are one of the most admired companies in the US, rated #1 in Innovation and # 1 in Customer Service, and be part of our tradition of working hard, having fun and making history!. At Amazon, we hire hands-on managers at all levels. The leader must be able to dive deep into the details on business, operations and engineering. We need technical, detail-oriented leaders who can build and grow organizations.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon is looking for a results-oriented individual to join the AWS Energy Team. In this role, you will support AWS’s infrastructure expansion by leading energy projects with electric utilities and energy companies across AWS regions. This role will collaborate with internal and external stakeholders to grow AWS’s diverse, reliable and low-cost energy supply. The candidate must be able to manage the execution of multiple large scale power infrastructure projects across different geographies in AMER East. The candidate will manage utility interactions, work with internal and external engineering, real estate and planning teams to deliver the electric infrastructure to serve AWS data centers, including but not limited to managing the utility, EPC vendor and/or Owners Engineer to meet AWS’ needs. The candidate will work as part of an integrated team to implement energy program requirements and deliver tangible reliability and cost saving results. The ideal candidate will possess a strong energy background and a proven track record of developing and delivering on innovative energy projects. The candidate will have experience working with regulated electric utilities to develop, contract and deliver medium and high voltage power infrastructure, and related tariffs and agreements. The right candidate will have a demonstrated ability to think strategically about the business, operations, and technical challenges, with the skill-set to drive tactical execution of project schedules, contracts, initiatives and team goals. By establishing and growing business and technical relationships, and managing the day-to-day interactions with these partners, you will be responsible for ensuring energy requirements needed to support AWS’s global infrastructure expansion are met. This role requires some domestic travel (less than 20%). Key job responsibilities · Manage multiple Utilities, EPC and Owner's Engineers to deliver a portfolio of inflight medium voltage and high voltage power infrastructure projects. · Manage capital budgets for electrical infrastructure and energy projects. · Collaborate with the internal teams and regulated utilities on the implementation and management of energy and projects in a timely and accurate fashion. · Identify and develop innovative cost savings projects and initiatives related to energy infrastructure and supply. · Work with utility regulators to develop policies and guidelines that enable broader AWS strategies and objectives.A day in the lifeOur team is accountable for the full lifecycle of utility power delivery to existing and future AWS data centers throughout North and South America. We are uniquely positioned and encourage to execute innovative energy solutions that accelerate our sustainability goals, improve power reliability and optimize costs.Our team is dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Projects and tasks are assigned in a way that leverages your strengths and helps you further develop your skill set. Here at AWS, we embrace our differences and are committed to furthering our culture of inclusion.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor's Degree (BA/BS) in Engineering/Business or other technical field, or an additional 4+ years of relevant experience- 5+ years of experience working in utility/energy industry in a commercial/business development or technical role- 2+ years of experience developing and delivering Medium Voltage and High Voltage electric infrastructure projects in a planning or project management role- 2+ years of experience reviewing energy projects and contracts with utilities and contractors- 2+ years of experience collaborating with external stakeholders to drive projects ...

There are over 2500 Delivery Service Partners (DSPs) that delight customers everyday as the chief delivery option in the North America Last Mile space. We launched the Enhanced Capacity Planning, or ECP, product in 2020 so that capacity decisions moved from being decided locally to being centralized, automated, optimized, and transparent to DSPs across North America. Launching ECP has led to an incremental 300MM+ annual packages being delivered by the customer promise date. This role would own ECP launch strategy as we both refine how it is leveraged in North America, expand it to new business lines like Sub Same-Day delivery, and new geographies like Latin America and Europe.Key job responsibilities- Lead ECP product enhancements within current business lines by collaborating with process owners to identify improvement opportunities and entitlements- Partner with tech/engineering teams to design and implement scalable solutions, ensuring smooth integration with existing systems. - Develop and deliver comprehensive training materials and Standard Operating Procedures (SOPs) for downstream teams and 3rd party business partners- Lead strategic implementation emerging programs and geographies, including orchestrating cross-functional collaboration between program and technical teams to ensure products are launch-ready- Create mechanisms and guardrails to help DSP partners best adapt to demand fluctuation in the short, medium, and long term- Work cross-functionally with field operations and functional leaders to drive influence in capacity planning and management.About the teamTeam members need to both know their data and know their partner teams. Everyone on this team needs to partner with upstream partners to understand what drives volume variability. But after that they need to earn trust with downstream partner teams to build alignment on our strategies to fulfill needed volume. The team is always encouraged to not just find band-aids to one off problems, but think about how to build new mechanisms to solve the global underlying issue. BASIC QUALIFICATIONS- 12+ years of product or program management, product marketing, business development or technology experience- Experience owning/driving roadmap strategy and definition- Bachelor's degree- Experience with end to end product delivery ...

Amazon Worldwide Operations is looking for a Program Manager to support field Reliability, Maintenance and Engineering (RME) and Global Reliability Team (GRT) colleagues by overseeing the delivery of hard (building assets and infrastructure, e.g. HVAC, electrical, drainage systems) and soft (janitorial, waste, pest control, snow removal) facilities services at operational sites.This person will own strategic, tactical, cross-functional, and technology projects and programs within Amazon Transportation Services (ATS). This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.Key job responsibilitiesThis person will play a crucial role to ensure that base building maintenance and soft services meet standards across the network, guaranteeing compliance, safety, and minimal downtime. • Work with Original Equipment Manufacturers (OEMs), Subject Matter Experts (SMEs), for significant cost drivers and mitigation • Support field RME and GRT colleagues, overseeing the delivery of hard (building assets and infrastructure, e.g. HVAC, electrical, drainage systems) and soft (janitorial, waste, pest control, snow removal) facilities services at operational sites. • Provide tools for local teams to manage the performance of soft and hard services• Provide technical leadership and mentoring to site-based facilities leads as technical vendor manager to measure high performance via KPIs and SLAs. • Act as escalation point for safety, quality of service, and downtime incidents & • Collaborate with key stakeholders, including Field RME, Procurement, and Finance.• Dive Deep into service and asset performance data to identify opportunities for improvement.• Support the rollout of initiatives to improve services, e.g. process changes, technology deployments, sustainability initiatives.• Develop and lead pilots to improve services ahead of regional rollouts.• Collaborate with launching sites to ensure facility services are secured in a timely manner.• Effectively manage many complex projects and tasks simultaneously while exerting influence and fostering relationships across various organizational levels, including senior leadership.• Developing and managing relationships with internal and external stakeholders.• Participate in regular meetings with stakeholders, sites and OEMs to seek feedback and provide updates to RME LeadershipData analysis including high proficiency in ExcelAbility to travel up to 50%A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Amazon Worldwide Operations is looking for Program Managers to own strategic, tactical, cross-functional and technology projects and programs within Amazon Transportation Services. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. Key job responsibilities- Be a network level Subject Matter Expert (SME) on the CMMS (Computerized Maintenance Management System), train and support the local Reliability Maintenance Engineering Planner and support network initiatives.- Drive Global standards roll-out in cross-country initiatives and participate in Global led projects.- Be a CMMS key user and drive programs to roll out new functionality, procedures, scheduling or reports. Monitor standards implementation through reporting and audits.- Analyze and improve forecasting of preventative maintenance routines to make equipment maintenance less intrusive and more effective.- Compile equipment information, performance metrics and machine histories and make recommendations for improvements based on their findings to the entire network.- Work with the Global Reliability Maintenance Engineering network and initiatives on cost reduction and process improvement for spare parts management, equipment maintenance and maintenance routines.- Ability to Travel up to 50%A day in the life- Working in a team where talent and potential have more value than paper-based qualifications- Global opportunities to develop in role and choose long term career paths- Working at the cutting edge of high-speed automated logistics technology- Finding and conquering emerging challenges as the company grows and scales rapidly- Working in data driven environment where accuracy and clarity is prized above personal opinionAmazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 5+ years of program or project management experience- 5+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 3+ years’ experience planning, scheduling, and auditing maintenance activities as a maintenance planner.- Experience with CMMS software.- Experience managing stores or spare parts inventories.- Bachelor’s degree in a technical discipline, operations, business administration, or a related field from an accredited university. ...