Project/Program/Product Management--Non-Tech

Job Description Amazon Pay (APAY) is a high growth startup business within Amazon. Started in 2015, APAY is now available in 18 countries, allowing buyers to leverage Amazon’s trusted, convenient, and rewarding wallet for 3rd party purchase experiences online.The APAY Program Team is responsible for driving policy and process simplification across merchants and external partners, and setup control mechanisms to safeguard customer experience. This Senior Compliance Program Manager role is a brand-new role created to lead programs for our largest partners including solution providers, marketplaces and payment service providers. This is a highly visible role (up to VP level) and fast-moving space with the aim to grow our partners by 10x over the next 5 years. As you start in this role, you’ll get to define the vision, goals, metrics and framework for the programs and set them up from the ground up. You’ll be the single threaded leader delivering due-diligence, metrics and processes for new partner launches. As the programs mature, you’ll grow your scope by scaling through automation and establishing partner NPS programs among others. The ideal candidate is highly organized, able to influence across internal and external teams including at leadership levels, adapts quickly to changing demands, demonstrates critical inquiry, strong judgement, attention to detail, and a knack for operating in ambiguous problem spaces. Strong project and program management skills, effective writing, plus a proven ability to design and launch new programs, tools and processes are critical to the success in this role.BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of program or project management experience- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience using data and metrics to determine and drive improvements- Experience in complex problem solving, and working in a tight schedule environment- Experience working cross functionally with non-tech teams- Experience launching new business or cross-functional programs defining scope, goals and requirements- Prior experience in compliance (e.g. due diligence, AML, know your customer, acceptable use policy etc.)- Strong written and verbal communication skills with stakeholders up to L8/L10 levels- Demonstrated ability to influence decisions, manage multiple projects, prioritization, planning and task delegation ...

The Kindle Content and Physical Books team is looking for a passionate and visionary Senior Product Manager who loves to innovate and create world-class customer experiences that will enhance the product availability and reading experience of Books customers. This includes end to end ownership of innovative new features that advances our vision of becoming the preferred destination for customers to purchase and read books across our business.As the WW Senior Product Manager for shipping costs improvement (Free Cash Flow initiatives), you will drive efforts across the WW Books organization to optimize shipping methods, improve placement, reduce sortability defects and improve item dimension accuracy. This is a highly visible role with responsibility and ownership of senior level goals to drive down the cost to ship for WW Books. This role will partner with Amazon Logistics, Data science, Finance, Transportation and internal stakeholders (including Print on Demand) while owning the product roadmap strategy and execution. The Senior Product Manager work will directly influence the shopping experience of millions of customers by improving their shopping experience and championing this vision across the company will be a key part of your role.About the team:The Books Operational Excellence team operates cross-functionally, partnering closely with Retail, Operations, and Technology teams to deliver results. This is a highly visible position that includes interactions with leaders across the organization – from senior Books leaders through systems and operations managers – to drive alignment and deliver results.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner ...

Amazon World Wide Operations is seeking a Program Manager to join our Dynamic team.If you are a strategic thinker with a strong background in program management and the ability to drive cross-functional projects, we encourage you to apply. Embrace the opportunity to contribute to our dynamic and fast-paced environment. Apply now to be a part of our future-forward journey.Worldwide Operations is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs within Amazon Transportation Services. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. Key job responsibilities• Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations• Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver• Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics• Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions• Partner with teams across the business you support and beyond to source, allocate, and coordinate resources• Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)• Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)• Work with program managers, business leaders and executive team to communicate and impact critical business initiatives• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects• Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers• Roll up your sleeves and do whatever is necessary; general manager / owner mentality• Create, communicate, and manage budget for projectsA day in the lifeNote: This is a hybrid role, requiring Program Managers to be on-site at least 3 days/week in corporate office. Some travel may be required (no more than 25%).About the teamOur Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results. We are open to hiring candidates to work out of one of the following locations:Bellevue, WA, USA | Nashville, TN, USA | Tempe, AZ, USABASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Amazon Payments is looking for a high energy Senior Product Manager with proven experiences in thought leadership and detailed execution to own and drive product performance and operational excellence in Global Payment Tech team. The successful candidate will work backward from the customer to innovate on product features, measure and mine insights from data, and work with engineering teams to deliver. The scope of this role requires close partnership with internal and external stakeholders with diverse backgrounds, as we look to continue reinventing on behalf of the customer to offer the ease and convenience that they have come to expect from Amazon. In this position, applicants will be responsible for driving product management for critical payments charters, associated operational excellence, and building the appropriate work-streams to enable programmatic excellence for our internal businesses and customers. Applicants should be comfortable with ambiguity and willing to roll up their sleeves to get the job done. The ideal applicant will possess both a business background that enables them to drive product delivery as well as a technical background that enables them to easily interact with software development engineers. The candidate should be creative, extremely detail oriented, customer obsessed, analytical, have global perspective and an understanding of the digital commerce and payments industries. This opportunity also requires, problem-solving, project management, data analytics and exceptional communication. At the core of the position is high attention to detail and delivering high quality results on time. You will play a critical role to enable continuing scalability by raising the bar of our external partner’s quality, availability, and efficiency. · Key job responsibilitiesThe ideal candidate is analytical, loves working backwards from data and customer insights in order to influence the right technology and features, and resourceful in finding innovative solutions to unsolved problems. As a product leader you will have a proven track record of creating a strong vision, managing a dynamic roadmap, communicating priorities clearly with a broad set of stakeholders and successfully delivering results.The ideal candidate will be strong in more than one of the following areas:Lead product definition – Own and drive the customer working-backwards strategy, tenets, long-term goals and develop new product features and services that deliver bar-raising customer experiences.- Drive product creation – Work with dedicated engineering, design, and research teams to build and iterate upon your product. Partner with teams in other organizations to ensure support and visibility of your and the broader team’s plans. Manage trade-offs effectively. Earn trust across a range of stakeholders and partners.- Project management, including creating business justifications and functional requirements for product features and services.- Own executive reviews – Present business and product vision, progress, and dependencies to executive stakeholders in multiple teams. Also contribute to broader team and organizational planning documents.- Create and drive business strategy – Define how we measure success. Own reporting on KPIs, recommendations that use data to optimize them, and execution of those optimizations.- Drive mechanisms to optimize the team’s efficiency, alignment and ability to scale. BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner ...

At Amazon, we're pioneering new frontiers across industries. As a Compliance Manager on our growing Amazon Payments, Inc. (API) team, you'll ensure our payments propositions adhere to the highest regulatory standards.In this role, you'll provide expert regulatory oversight and guidance on new and existing products, services, and initiatives. You'll work cross-functionally to develop sustainable, compliant solutions that delight customers.Whether analyzing emerging regulations, designing control frameworks, or training the business, your work will be crucial to maintaining trust in the Amazon brand. You'll be empowered to think creatively, challenge the status quo, and implement cutting-edge compliance strategies.If you're a compliance professional ready to make a real impact, we want you on our team. Apply today and let's build the future together.Key job responsibilities• Ensure API's payment activities and operations comply with all legal and regulatory requirements• Advise on regulatory requirements and develop compliance controls for new business initiatives• Develop, document, and maintain compliance policies and procedures• Deliver compliance awareness and training to the business• Prepare metrics and updates for internal governance committees, submit periodic activity reports to external regulators• Collaborate with stakeholders to respond to auditor, examiner and regulator inquiries, manage regulatory examinations and post-exam activities• Work with Amazon teams to acquire, maintain and renew money transmitter licenses and meet regulatory obligations• Review regulatory complaints and prepare response letters to customers• Exercise judgment using risk-based approach to drive results• Analyze processes for opportunities to innovate and improve• Monitor regulatory changes and emerging risks, communicate key developments to stakeholders and support regulatory change implementationA day in the life• Interact with employees at various levels to collect and communicate information• Serve as the point of contact and liaise with regulators, audit teams, bank partners, and vendors/third-party service providers• Prepare reports and work on change initiativesAbout the teamThe Amazon Risk and Compliance Services team supports our Amazon Payments businesses around the world. We are seeking an experienced subject matter expert and team player who can apply broad risk and compliance knowledge to challenging and complex initiatives. The Licensing Compliance Manager (L5) will be part of the North America Regulatory Engagement Team that heading the regulatory engagement and supports the licensing, exam and regulatory reporting for Amazon businesses. BASIC QUALIFICATIONS- 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience in program requirements definition, together with data and metrics leveraging to drive improvements- Good understanding of AML/BSA and Money Transmission regulations, including license management, regulatory reporting, complaint handling, safeguarding, and operational resilience- Exceptional written and verbal communication skills, able to translate complex issues for technical and non-technical audiences- Team player with ability to work closely with others to deliver results, identify and resolve issues, and share information- Willingness to learn new skills and become an SME on new requirements- Ability to work independently, exercise sound judgment, problem-solving, multi-tasking and calibrate priorities with minimal supervision- Capability to challenge the status-quo and drive for results in ambiguous, fast-paced environments ...

The Global Vendor Management (GVM) Program works with HQ senior leadership from a highly selective group of global Amazon vendors, to support the growth of our mutual business and total relationship success across worldwide Amazon. We are a global strategic business development team, seeking a customer-obsessed individual with excellent business judgement, to build collaborative relationships with vendor executives and Amazon teams across all Amazon countries focusing on Sustainability.As a Program Manager, Global Sustainability, you will own the Sustainability vendor engagement strategy, working alongside Sustainability experts to influence product roadmaps and innovation across external and internal teams, driving Sustainable initiatives with Amazon’s largest vendors, and ensuring processes and ongoing mechanisms are scalable to deliver a best-in-class Sustainable experience for customers around the world. A successful candidate in this role is a storyteller, one with a passion for sustainability and a knack for taking complex concepts and turning them into easily understood campaigns.Key job responsibilities- Develop and implement Sustainability initiatives and goals for vendors worldwide. - Work with senior leadership at our largest vendors to build and drive Sustainable initiatives (such as sustainable shopping and sustainable product development).- Lead the vendor facing education of Amazon’s Sustainability work.- Develop, build and maintain positive relationships with internal program teams.- Collaborate closely with Amazon’s International Expansions and Global Vendor Management teams.- Create operational metrics, track and manage delivery timelines, and communicate program status to internal stakeholders.- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions.- Engage cross-functionally to execute test and learn plans to drive engagement and support key business initiatives in a scalable way.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

The Finance Operations organization works with every part of Amazon to provide procure-to-pay, revenue-to-receipt, real-estate and facilities, operations accounting and operations excellence services with the highest level of controllership at the lowest cost to the company. We provide the backbone systems and operational processes which completely, accurately, and validly pay Amazon's suppliers, invoice our customers and report financial results. A day in the lifeThis role will be a key member of the Finance Operations Business Partnership team supporting our Global Procure to Pay (P2P) processe. Our team is focused on reducing and eliminating defects within the P2P process which impact customers, vendors, and sellers. About the hiring groupWe advocate for improvements through technology and partnering with various teams to define, design, and prioritize those enhancements in the ordering, fulfillment, payment and dispute resolution processes with vendors and sellers. This position requires the candidate to diagnose current Amazon processes and metrics, identify opportunities, work with business partners to identify tools/systems improvement opportunity, and validate the improvement effort. Key responsibilitiesYou will be a key player of a team comprised of high performing operations excellence and finance professionals to drive upstream systems and process initiatives which improve the quality and accuracy of data used by Finance Operations to pay suppliers. We are looking for an experienced Finance/Program Manager to partner with our upstream business and technical teams to: - Drive program objectives – provide program management to define project plans, manage implementation activities, and develop processes, documentation and communications for program/process rollout and ongoing support. - Scale services and tools – design processes and procedures that scale with the business’ growth in volume, complexity, and global geographic dispersion. - Define key performance indicators – develop metrics and service level agreements for core programs and processes, and track delivery against program objectives. - Collaborate and build relationships with system and business owners globally to ensure process excellence and the highest degree of controllership. - Negotiate efficient and reliable processes and policies across partner teams to systematically eliminate dependencies and defects. - Work cross-organizationally and functionally to identify key opportunities in process, technical, and human interfaces and developing and implementing plans to capitalize on those opportunities and measure and monitor success and impacts.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.BASIC QUALIFICATIONS- 6+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience- 6+ years of building financial and operational reports/data sets that inform business decision-making experience- Bachelor's degree in engineering, statistics or business, or Bachelor's degree and 6+ years of quantitative role (engineering, process re-engineering, quality assurance) experience- 6+ years of tax, finance or a related analytical field experience ...

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices. Over 2 million Sellers sell on Amazon Marketplace and we obsess over providing world class support to them.Across stores, an unprecedented wave of legislations started impacting our selling partner experience, constraining selection and jeopardizing growth. To address this, we are seeking a diligent and experienced De-risking Program Manager to join our team and support with the implementation of the Three Lines of Defense (3LoD) process specifically tailored to address account and product compliance regulations impacting our 3P business worldwide. As the De-risking Manager, you will play a crucial role in identifying, assessing, and mitigating legal risks associated with one or more program level components, ensuring compliance with regulatory requirements and helping de-risk sellers by working across stakeholders to build awesome seller experience which requires least amount of effort for sellers. This is a unique opportunity to manage a product and program setup that has multi-billion-dollar impact for Amazon. The candidate should have strong communication skills to work closely with stakeholders across multiple stores and functions. This is a high visibility role across WW Director and VP groups at Amazon and will own the VP level goal to deliver seller GMS de-risking at 95% pre-enforcement.In this role you will:• Initiate, define, plan and manage the roll out of the program features and enhancements required to de-risking process and tools based on requirements across legislations in the account and product compliance space • Own creation and alignment of seller enforcement strategy for high-impact regulations across legal, policy programs, 3P & CT (Customer Trust) leadership stakeholders• Work with global account management teams to drive seller outreach and de-risking goals• Own weekly and monthly reporting on the state of the initiatives you own. Utilize metrics to deep-dive into issues, shape risk appetite of leadership & and uncover business-driving trends and patterns• Manage engagement with multiple stakeholders in US, China and EU including Tax, Legal, Operations, Tech, Compliance, Customer Trust Policy programs and FBA.Key job responsibilities1. Align on enforcement strategy with Director (& above) leadership – Enforcement action type, tool, RACI matrix etc.2. Launch & track key controls – Impact to Strategic Sellers/HVL/AHA, PRE, reason code setup, classification audits, etc.3. Onboarding to deliver standard seller experience through Account health dashboard, account health rating, communications4. Deploy all de-risking channels (8+), tracking derisking, weekly leadership reporting, monthly goal reportingA day in the lifeBe the Voice of Seller as teams across Amazon plan implementation of new regulations, Present & negotiate on enforcement strategy on seller's behalf, Partner with teams to implement derisking channels across regulations, Track rate of derisking for each regulation at channel/seller/store level, Dive deep on seller feedback on Amazon's pre & post enforcement experience and drive process, program, technology improvements.About the teamThe Selling Partner Trust & Account Compliance team strives to ensure that sellers feel confident in growing their business with Amazon. We do this by reducing unnecessary or excessive disruptions to sellers’ businesses and improving transparency into our actions. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon’s mission of being Earth’s most customer-centric company.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 5+ years of managing stakeholders in cross-functional project experience ...

The Account Health Support (AHS) Team is looking for a Knowledge Management Office (KMO) Program Manager to join our Global Operations and be a leader on our team. We are seeking a talented, data driven, and proven individual with experience in operational integration within the training and content creation space to support AHS worldwide across various functions. The KMO Program Manager will be a key person to shape the resource creation, training, and career development of the Account Health Support team. The ideal candidate should be able to work in a cross functional, fast-paced environment; has strong program management and communication skills.As the AHS KMO Program Manager, you will be responsible for creation and execution of an aggressive roadmap that will support a global team. Success candidates are collaborators who work closely with cross functional teams to effectively prioritize and deploy training programs based on customer and business need. The role demands thought clarity, dynamic cross-functional partnership, and strategic thinking to innovate on behalf of our customers.Key job responsibilities•Develop content and curricula to support onboarding of new employees, and development of tenured employees• Manages relationship with stakeholders to understand content and training needs• Conducts data analysis deep dive to measure training impact• Works backwards – demonstrates planning capability to execute on deliverables (manages stakeholders, and coordinates details).• Supports development of all AHS KMO support positions (Site Trainers,certified instructors, content POCs)Writes narratives to communicate changes to training mental modelA day in the lifeThe KMO program manager will work with various stakeholders to ensure that our team of global Specialists have the necessary resources (training and content) to support Sellers via multiple communication channels. The successful candidate must demonstrate strong organizational intelligence, exceptional ability to build trust, strong verbal and written communication skills, and the ability to manage complex cross-team projects. You are self-motivated, solutions-oriented, comfortable with ambiguity, and innovative in developing best-in-class programs to evolve our strategy to connect, engage, and empower our selling partners.About the teamAccount Health Support (AHS) is a global team that provides Selling Partners with empathetic support while addressing their account health concerns.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is a dynamic, growing business unit within Amazon.com that provides a broad set of infrastructure services including computing power, storage options, networking and databases available on demand. We are the leader in cloud computing and our pioneers are embracing innovation, building the future, and making history! The Infrastructure team provides AWS and Amazon.com with the compute, network and data center capacity that are the foundations of the retail and cloud business.We are seeking a motivated and data-driven Procurement Leader to support the Americas data center delivery space. Manager, Data Center Sourcing and Procurement is responsible for developing clear organizational action plans to drive the most nimble, agile, and resilient supply chains. Enabling to achieve the best availability of vendors to deploy Energy and Water Infrastructure projects, New Product Introductions, and non-standard HV/MV/LV equipment at the lowest total cost of ownership in order to fuel the exponential growth across our Data Centers as we meet and exceed customer demand. In this role you will lead internal and external engagements across Supply Chain, Engineering and Business organizations diving deep into the technologies and operations both from a delivery and supply chain perspective. You will analyze trends involving the industry suppliers, customers, and technology to develop strategies to secure supply, reduce cost, minimize risk, and utilize emerging opportunities, allowing AWS to meet and exceed its goals. You will be part of the conceptual development of future and existing data center architecture design changes as a supply chain subject matter expert influencing the supply base technological road maps to align with the long-term AWS vision. The candidate should have strong supply chain and procurement skills, analytical and financial acumen, communication capabilities and a hands-on passion to dive-deep into processes used in our data center operations network. Additionally, candidate must have proven skills in managing large-scale supply chain and procurement improvement projects. The ideal candidate thinks long term, drives multiple initiatives, communicates appropriately and influences customers and suppliers at all levels. You will be collaborative, but also work with significant autonomy. To be successful in this role you will be highly analytical; think strategically and globally; exhibit curiosity and learning drive; have a sense of urgency to meet customer timelines, succeed in a fast-paced environment; and have a high level of customer focus and business judgement. It will be critical to embrace and model Amazon’s Leadership Principles and have an entrepreneurial spirit. Key job responsibilities• Lead a team of Senior Procurement professionals to drive supply chain and supplier selection strategy for Energy and Water Infrastructure projects, New Product Introductions, and non-standard HV/MV/LV equipment categories within new Data Center Planning and Delivery space. • Work closely with engineering, operations and delivery teams to identify key supply risks impacting on-time data center delivery and implement proactive mechanisms to mitigate risks. • Sponsor and lead the development of long term supply agreements to mitigate capacity and delivery risks, drive cost savings, enable faster DC delivery, and embodied carbon reduction. • Serve as an escalation point of contact and lead engagement with senior leaders at key suppliers. • Drive innovation and process simplification efforts to enable long term scaling. Requires travel up to 15% of the year.A day in the lifeAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS - 5+ years of experience managing procurement teams with direct experience in supplier / supply chain management - 7+ years of working cross functionally with procurement experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience and working cross functionally across several teams experience- Bachelor's degree or a Master's degree ...

The Regulatory Intelligence, Safety and Compliance (RISC) team's charter is to protect Amazon customers from products that are illegal, illegally marketed, unsafe, or otherwise prohibited by Amazon policies. The Product Safety policy lead will own analysis and risk assessment activities required to formulate WW product safety polices. They will serve as our go-to subject matter expert for difficult questions regarding the optimal policies required to make scalable decisions related to product safety. In this role, you will work closely with corporate counsel, legal, business teams, selling partner experience and support teams, operational excellence, product, BI and data science/engineering teams to deliver high-impact end to end product safety solutions. Think of this role as a non-technical “solution architect” where you will be given the autonomy to develop a strategy and build effective controls to ensure WW customer safety. About the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- Experience handling confidential information- 3+ years of program or project management experience ...

Amazon Design Excellence (ADX), an internal team aiming to elevate the impact of design at Amazon and our reputation as a top destination for design talent, is seeking a talented, creative, and experienced Principal Program Manager to join our exciting team working to help create thriving conditions for design and creative excellence at Amazon. We are an innovative, cross-organization, customer-obsessed team, empowering groups and individuals across Amazon to strengthen, connect, and evolve Amazon to be the best home for design and creative professionals on the planet.We are seeking a creative, strategic, and self-directed Principal Program Manager to help define, create, and launch a framework for large events and activities to enhance and extend our flagship annual design conference, Conflux, and drive a rhythm of activity throughout the year. Your passion for design and ability to craft memorable moments will connect, inspire, and empower our creative community around the globe. You will work across Amazon and the industry to identify inspirational speakers, develop educational workshops and curate engaging events to foster a healthy design community. If energizing and connecting a vast array of creatives striving to change the world through creative problem solving and customer obsession sounds like a fun challenge, please apply!This role will be based in Seattle, WA. Relocation to Seattle is offered within the US. Key job responsibilities- Drive vision, roadmap and delivery of creative events: internal conferences, summits, speaker events, workshops, and programs- Oversee the end-to-end planning, coordination, and execution of creative events – summits, speaker events, workshops, and programs- Manage logistics, scheduling, vendor relationships, and seamless delivery- Collaborate with internal stakeholders to identify team needs, interests, and opportunities, developing programs that support skill development, creativity, and innovation- Recruit, train, and manage volunteers to support event execution - Manage event budgets and ensure all programs are cost-effective while maintaining a high standard of execution. - Own sourcing and negotiations with vendors.- Define, collect, and report on key program metrics to measure success and guide year over year improvements - Develop communication strategies to promote events- Stay current with industry trends in creative programming, events, and learning experiences. Incorporate new ideas and approaches into the planning and execution of internal events.BASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 8+ years of program or project management experience- 8+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements ...

Come and be a part of Amazon's dynamic Live Sports Production Team! We are looking for a Production Coordinator to support the Production Operations team on live event productions across multiple sports properties.The Production Operations team is responsible for delivering high quality event productions on all global live sports properties to customers worldwide, across all Prime Video product lines and devices. We also support our productions through process improvements, scalability, and various initiatives. We work on designing solutions (tools and mechanisms) to manage and support productions globally so our team can work more efficiently and continue to scale. Key job responsibilitiesIn this role, you will use your production management and operational experience to support new property launches and year-over-year sports property restarts. You will assist and support (home-based and on the road when needed) the day-to-day operations of event logistics, production content, and business operations. You will work closely with the Production Managers and Production Operations team to ensure the property lifecycles are on track. You will learn and implement best practices and Amazon policies across projects to maintain effective workflows and delivery of projects, and maintain alignment across territories and department. The Production Coordinator will provide support and assistance to the Production Executives, Sr. Production Operations Manager and Production Manager in the planning phases of all event production, and ensure production plans are executed at a high bar and within budget. You will act as a liaison and interface and collaborate with colleagues, cross-functional teams, and Production Service Partners (PSPs) to help facilitate all aspects of event logistics. You will use your organizational and creative skills to assist in creating and implementing mechanisms and processes (e.g., standard operating procedures, management of trackers, department templates, agendas, production guidelines, production manuals etc.).You will support the Production Operations team during each phase of the project lifecycle. You will assist with pre-production planning, supporting scheduling of personnel, coordinating and arranging travel logistics for the Live Production team and Talent, and provide administrative assistance in whatever capacity is needed. You will assist with the preparation and communication of event production information to the team (e.g., production books, call sheets, travel details, etc.), working with internal and external partners to ensure accurate information sharing for all live events. You will participate in recruiting, selecting and training key personnel. You will work closely with creative partners and internal asset management teams regarding show related IP, creative and physical aspects. You will roll up your sleeves and assume production related on-site roles when needed (i.e., stage manager, production assistants/runner duties) to support live events gaining in-depth experience to enhance your role as a Production Coordinator. You will be responsible for assessing cost standards and maintaining show budgets. You will assist in reconciling event budgets in conjunction with Sr. Production Operations Managers and/or Production Managers, this may include administering purchase orders or invoice. You will assist in organizing production summits and workshops for the Live Sports team. Attention to detail and strong organizational skills are critical. The successful candidate thinks strategically, can handle multiple tasks with tight deadlines in an ambiguous and highly pressurized environment. The successful candidate optimizes cross team processes and assists in ongoing process improvements. The projects supported by the team have significant impact, technical complexity, and high visibility within Prime video. BASIC QUALIFICATIONS- 2+ years of studio or production company assistant experience- 1+ years of on-set physical production experience- Bachelor's degree- Experience with above-the-line and below-the-line unions and guilds- 2+ years of experience of working in production management or production operations at a sports broadcast network; experience maintaining project budgets, inclusive of budget tracking, cost reporting and invoice approvals; and experience working in Excel and/or Smartsheet systems ...

Join Ship with Amazon to shape the future of shipping as a part of a new, emerging business and solve the biggest customer pain points in the logistics industry globally.It’s no secret that Amazon relies on its technology to deliver millions of packages every day to its customers – on time, with low cost. We, the Product and Technology organization, simplify complex software solutions that work across our shippers, vendors, and warehouses to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large shippers, operators and drivers worldwide, manage business rules for millions of unique products, and improve the ordering and delivery experience for millions of online shoppers. That said, this remains a fast-growing business and our technical journey has only started. Our mission is to build the most efficient and optimal shipping solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, and optimization techniques, and operate high volume, low latency, and high availability services. Oh, and we will need great leaders too (this is where you come in … read on).What will you do?As a Principal PM, you will be responsible for defining and owning the strategic vision and roadmap for Sales and Marketing SaaS (Software-as-a-Service) products in the Amazon Shipping organization. This leader will work closely with stakeholders from Sales, Sales Ops and Marketing Ops to recommend and implement SaaS products to support the organization's strategic objectives around improving operational efficiency, customer experience, and cost optimization.The ideal candidate has a strong background in Sales and Marketing tooling (Salesforce, Marketo) combined with a solid understanding of current technologies (e.g. APIs, mobile, GenAI). S/he can develop and drive high-level strategic initiatives but also roll up their sleeves, dig in and get the job done. Maturity, strong business judgment, ability to influence cross-functional and remote teams, a customer-centric and creative mindset and strong analytical skills are essential. This opportunity requires excellent product management, prioritization, and communication skills, as well as the ability to navigate ambiguity.Key job responsibilities- Define the strategic vision and own the long-term roadmap for SaaS products across the Shipping organization- Recommend new products and ideas to drive productivity and efficiency through SaaS product adoption and utilization- Work directly with engineering to build exceptional products by integrating SaaS products into the broader ecosystem- Define user stories and product requirements while contributing to the technical design of new product implementation and features- Engage with stakeholders to prioritize features and drive go-to-market strategies while making appropriate trade-offs to optimize time-to-market, and technical and business outcomes- Influence executive leadership and drive alignment across multiple teams on long-term priorities- Display self-starter mentality and the ability to dive below the surface to uncover the "so what" rather than just the symptoms- Up to 10% travelBASIC QUALIFICATIONS- Bachelor's degree in computer science, related field, or equivalent work experience- 15+ years of experience with 7+ years of product management experience implementing SaaS products at scale (Salesforce, Service Cloud, Marketo, Pendo, CPQ)- Demonstrated written and verbal communication skills with a proven ability to present complex technical information in a clear and concise manner to a variety of audiences- Demonstrated experience translating customer needs and product opportunities into innovative and detailed product requirements for business applications with large and diverse customer bases and business use cases- Demonstrated experience with working in complex, ambiguous situations and influencing leadership on key decisions- Proven track record of delivering results in company-wide, cross-functional technical initiatives ...

Are you interested in working with the largest organizations in the world as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Does the prospect of empowering these organizations cloud transformation success by aligning professional services to critical business and IT outcomes, overseeing and assessing engagement delivery, driving a holistic partner strategy and providing insight to accelerate rate of execution/adoption of cloud technology excite you?The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) that can manage the working relationship with global organizations, develop a long term Professional Services strategy and execute that strategy within those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, delivery oversight and program management in those accounts.Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.We are looking for someone who is passionate about:* Long term development of Customer vision and strategy* Engage with customers to understand their business drivers and customer portfolio* Identify & develop specific opportunities and supporting business cases* Demand creation, deal shaping, including estimations and deal pricing* Identifying and positioning appropriate contracts for Opportunities* Contract negotiations & follow on for SOW signature* Identify potential opportunity & delivery risks, and define Mitigation plan for such risks & issues* Providing Executive Oversight for delivery of projects in account, ensuring high quality delivery* Leading innovation and scoping workshops with Customers* Act as single person of contact for Customer executives, developing deep, trustful relations* Educate customers on AWS services and translate those into a clear business value proposition* Envision and inspire customers* Coaching Customer and Partner teams to be self-sufficient.About the teamAmazon aims to be the most customer centric company on earth. Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers critical applications for hundreds of thousands of businesses in 190 countries around the world.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 7+ years of experience in the Pharmaceutical Industry with experience across the pharmaceutical value chain with emphasis on Clinical Trials, Research and Development, Manufacturing, and Commercial- Experience selling to executive stakeholders in lines of business (R&D, Clinical, Manufacturing, and Commercial and IT)- Selling large ($10M+) cloud transformational deals- Understanding of cloud platform services, cloud-native architectures, and cloud infrastructure- Relevant experience in technology/software sales, pre-sales, or consulting ...

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how to coordinate the delivery of their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new logistics products and services, significantly complimented by entrepreneurs like Amazon Delivery Service Partners and Amazon Flex. Amazon Flex crowdsources independent contractors – called Delivery Partners (DPs) – to coordinate deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced systems, allowing partners to sign in, grab an offer for a time, check out a map of the location, and more.The Worldwide Flex DP Experience team is looking for a dynamic and experienced Senior Driver Research Manager. The team relentlessly advocates on behalf of Amazon Flex DPs to continually improve their experience of delivering with Amazon Flex. We listen wherever DPs speak, and leverage data and anecdotes to influence the prioritization, creation, and refinement of products, program, policies and services designed to delight our DPs. This is a research role for a leader who can work independently on global quantitative research projects with diverse internal stakeholders across the business. The job will span E2E management of both custom projects sponsored by stakeholders to prepare for feature launches and monthly tracking studies that cover broad sentiment trends across the business.Key job responsibilities • Partner with business, marketing and operations stakeholders to define and execute custom research tools that improve the Amazon Flex Delivery Partner Experience. • Dive deep into various internal metrics and correlate its performance with driver survey metrics and deliver a holistic research for business executives. • End-to-end ownership of key feedback mechanisms and insights; including deep dives with driver populations and other subgroups through the ongoing In-App Question program dataset. • Deliver holistic research studies to VP level audience and multiple product and technology teams, synthesizing inputs from multiple listening channels so that leadership can ingest single source of truth to prioritize resources in right areas. • Partner with science team to deliver Driver Sentiment attribution models to enable action on driver sentiments by business teams.BASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional marketing programs- Experience communicating results to senior leadership- Experience using Microsoft Excel to manipulate and analyze data ...

As a Program Manager on the WW Events Tech team, you'll be playing a critical role in planning and executing 100+ seasonal events and the 3 HVEs worldwide. To be successful in this role, you will have a mix of program and project management skills. You have the ability to think critically about the execution of events at scale. You need to be an excellent communicator both in person and in written communications, as we have 80+ partner teams and 20+ locales participating in events. You are able to work autonomously, build relationships outside of your immediate team, and have demonstrable experience in stakeholder management. You identify, assess and mitigate risks for projects and programs. You drive best practices and continuous improvement in program management processes using data and metrics.Key job responsibilitiesProgram Manager, WW Events Tech role responsibilities include but are not limited to:- Create and communicate event execution plan with event owners for seasonal events- Work with cross functional teams to gather input on event specifications- Partner with tech teams and locale teams on gameday readiness through audits and validation- Build and maintain event onboarding and widget onboarding wiki for partner teams- Regularly communicate expectations, decisions made, and business critical information to partner teams via email, Slack, and Office HoursAbout the teamThe Worldwide Events team is the biggest party planning committee on the planet, driving a global vision and execution of High Velocity Events (HVEs) for our customers -- think Prime Day, Black Friday, and Cyber Monday! We work across our US and global partners to deliver exciting offers & deals, a personalized shopping experience, and all-around excitement during the biggest shopping days of the year.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

We are seeking a stellar program manager to join the Kuiper Global Service Compliance team, supporting Amazon’s Project Kuiper. Amazon’s Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Key job responsibilitiesWe are looking for a program manager to partner closely with internal GSC stakeholders, legal, accounting and tax partners to solve problems, drive alignment and assure compliance requirements related to communication service providers are known and implemented across the globe. As a Program Manager for GSC, you will support key compliance obligation implementation workstreams and deliver results that improve Kuiper’s service compliance programs.You will intake key research documents, foster shared understanding by asking detailed questions about obligations, and drive clarity for the path forward. You will create the correct sense of urgency to optimize and drive adoption of critical mechanisms necessary to ensure Kuiper meets its obligations. You will maintain an up-to-date and holistic view of Kuiper’s obligations and think in terms of immediate problem solving but also focus on long-term operational excellence. You will also support coordination efforts across the compliance team.BASIC QUALIFICATIONS- 2+ years of program or project management experience ...

Fashion and Fitness (F2) is looking for a highly analytical, curious, and driven individual to join the Shoes team. This role is an exciting opportunity to showcase and hone skills on developing product roadmap and strategies, building business analytics, influencing tech partners on customer centric experiences, and delivering long-term growth for a multi-billion dollar P&L. This is a highly ambiguous space, and successful candidates should have a proven track record of writing SQL to pull data, using industry research to create opportunity size analyses, and strong writing skills on strategic documents to influence central team roadmaps and prioritization. You will be the face of Shoes and have an opportunity to own end-to-end strategy, where you will close parity gaps through central mechanisms, deliver strategic growth plans on behalf of head brands, and drive alignment across NAS category peers.Key job responsibilities• Establish, evangelize, and continuously audit F2 shoes priorities and flywheel• Create and prioritize F2 Shoes product roadmap and influence central product and tech teams for required resourcing and prioritization• Develop tools and mechanisms to scale selection, price, and convenience mechanisms• Understand customer and business trends to optimize and recommend Shoe capabilities and enhancements• Build and maintain healthy relationships with partner teams and stakeholders in locations around the world• Partner with other product and program managers across North America Stores to identify and influence development of new features• Define, create, and execute go-to-market strategies• Build opportunity size analyses and heuristics to highlight key areas for investment• Create reporting and tracking mechanisms to audit inputs/outputs and ensure program efficacy BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology products ...

Amazon Delivery is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs within multiple verticals across Worldwide Operations. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.Key job responsibilities• Manage and oversee various cross-functional programs, ensuring successful delivery.• Develop and refine program strategies, effectively leading and motivating teams.• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.• Foster collaboration with internal and external partners to optimize resource allocation and project success.• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.• Identify and mitigate risks, preventing them from escalating into major issues.• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.• Manage and communicate project budgets effectively.About the teamOur wide array of business lanes offer a unique blend of challenges and opportunities. Whether your passion lies in operational excellence, technology innovation, or logistical expertise there is a place for your skills to flourish.We are open to hiring candidates to work out of one of the following locations:Bellevue, WA, USA | Nashville, TN, USA | Tempe, AZ, USABASIC QUALIFICATIONS- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...