Risk Manager II, RISC

The Regulatory Intelligence, Safety and Compliance (RISC) team's charter is to protect Amazon customers from products that are illegal, illegally marketed, unsafe, or otherwise prohibited by Amazon policies. The Product Safety policy lead will own analysis and risk assessment activities required to formulate WW product safety polices. They will serve as our go-to subject matter expert for difficult questions regarding the optimal policies required to make scalable decisions related to product safety. In this role, you will work closely with corporate counsel, legal, business teams, selling partner experience and support teams, operational excellence, product, BI and data science/engineering teams to deliver high-impact end to end product safety solutions. Think of this role as a non-technical “solution architect” where you will be given the autonomy to develop a strategy and build effective controls to ensure WW customer safety. About the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- Experience handling confidential information- 3+ years of program or project management experience ...

Project Manager, GES Startup, Global Engineering Services (GES) Startup

Amazon is seeking a Project Manager to oversee and coordinate the execution of successful new build infrastructure and expansion/retrofit projects in our Global Engineering Services (GES) Organization. This individual will lead a team of support personnel and coordinate the resources required to launch new and complex projects with the goals of achieving timelines, staying within budget, and driving standardization within our network. The Project Manager will manage medium to large capital projects with aggressive schedule commitments. The Project Manager will lead and coordinate schedule of multiple vendors at the same time, as well as interface at all levels of the organization.Key job responsibilitiesManage new and existing programs, successfully delivering difficult projects and goals across multiple organizations - Partner with other program managers to secure resources, scope efforts, set project priorities and milestones and drive delivery - Owns program communication, accelerating progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating as appropriate - Influence design and development of strategic processes - Work with program managers and business leaders to communicate and impact critical business initiatives - Develop, implement, and governs the execution of all business, technical, fiscal, and administrative functions of the assigned program, project, or sub-task - Provide accountability while reporting on status, asking for help, and immediately escalating issues and problems as necessary - Responsible for overall project schedule that enables the teams to be successful based upon the project milestones and Go-Live - Position includes travel up to 80% (Nationwide) A day in the lifeMonday- Travel to location (Uber, Airport, Rental Car) / 3PL Schedule Review Meeting / Emails / PO Approval / Inventory TrackingTuesday- Stakeholder Weekly Meeting / Site Walk/ Budget Report /Meetings / Project Incentive WorkWednesday- Safety Walk / Order Review with Procurement / Non-Inventory Review with Site 3PL / Risk Management / PMO ReportingThursday- Travel to home (Uber, Airport, Rental Car) / Emails / Meetings / Invoice Approvals / Risk Review / Safety ReportingFriday- Update Project Health Tracker / File Travel expenses / Book Travel 3 Weeks Out / Document Lessons Learned / Team Meeting / One-on-One / Project Meetings / Update Travel Calendar*** This role requires you to have exceptional organizational skills to maintain a successful work life harmonyBenefits Summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level ...

Senior Product Manager, Technical, ASBX - Operator Tools

Operator Tools empowers Amazon's software builders to safely and reliably operate their services in production by providing them with tools that enforce change safety and enable operational insights with minimal friction. Our customers rely on us to understand the impact of changes they make to their services and underlying infrastructure, regardless of the scale of their deployment.A software builder becomes an operator when taken away from building and deploying code. Specifically, this includes on-call and incident response, retrospectives, remediation plans, taking corrective actions, setting up metrics and monitoring, operational readiness verification, and application safety and security reviews and improvements. Because of the business-critical nature of these actions, engineering teams are looking for ways to streamline these processes without causing more operational load. Our builders want to operate their services with minimal interruption and friction, and to avoid needless complexity and distraction. This enables them to do more of what they love: build for their team’s customers.We are looking for a seasoned product manager to help shape the operational experience to provide a streamlined, integrated, and safe experience that benefits all of Amazon and reduces operational overhead for our builders. You will work on the product strategy for creating this operator experience that measurably improves software builders’ experience at Amazon.Key job responsibilitiesThe variability of operational responsibilities at Amazon means you will need to understand the landscape and challenges that face our software builders when they assume the role of an operator.* You will work cross-functionally with engineers, other product managers, program managers, and senior leaders. The team is at the center of Amazon-wide initiatives that limits human access to infrastructure and ensures safe changes to production systems.* Lead execution of the product strategy with a high-level of discipline and engagement with the development teams.* Drive adoption growth of rolled out solutions, assess open opportunities to reduce operator toil.* Work with the team that shapes these programs to create a low friction operational experience.* You will partner closely with the Amazon Software Builder Experience (ASBX) User Experience team of UX researchers and designers to understand the customer journey to design products and features that power the experiences.Utility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.About the teamWe empower Amazon's software builders to safely and reliably operate their services in production by providing them with tools that enforce change safety and enable operational insights with minimal friction. We aim to provide our customers with efficient mechanisms to perform critical operational functions so that they can get back to building products that delight their customers.What do we mean by "the best software builder experience in the world"? It means that Amazon is the best place in the world for software builders to build great things for customers. Software builders and builder leaders know it from the insights they see—and feel it in the experience of their everyday work. Others in the industry know it—and want to come to Amazon to experience it.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of product management, or relevant experience in software-or technology-focused businesses ...

Program Manager - Process Improvement, Robotics Manufacturing and Technology Operations - Process Engineering Team

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.Amazon Robotics is seeking a talented and motivated Program Manager to join Process Engineering to create mechanisms and drive efficiency within our team. In this position you will scope and deliver PE priority projects end-to-end, drive project schedules, and expedite resolution of cross functional customer escalations. You will dive deep into data to understand and assess opportunities and methods, and partner across organizations to define and implement scalable solutions to the most impactful operations and support challenges. As a PM, you will identify bottlenecks, provide escalation management, anticipate and manage tradeoffs, and balance business needs with constraints. You will be expected to clearly communicate to AR leadership, engineering, operations, and support partners.Key job responsibilities * Develop and maintain a comprehensive understanding of the organization's operations, processes, and key stakeholder relationships to anticipate the Leadership needs and proactively address issues. * Manage operational priorities and workflows, ensuring efficient use of time and the timely completion of critical tasks and deliverables. * Collaborate closely with PE Leadership to develop and implement effective operational strategies, policies, and procedures that drive continuous improvement and enhance departmental performance. * Develop and drive PE communication and rhythm of business strategy to improve internal and external visibility and collaboration. * Represent PE in various internal and external meetings, effectively communicating department priorities, challenges, and achievements to key stakeholders. * Analyze operational data, identify trends and opportunities, and provide data-driven recommendations to inform decision-making and drive solutions. * Serve as a trusted liaison between the Robotics Manufacturing and Technical Operations cross-functional leaders, fostering collaborative relationships and aligning operational priorities. * Champion the adoption of industry best practices, innovative technologies, and continuous improvement methodologies to enhance the organizations capabilities. * Organize Team Events/ SWAG, and Quarterly Headcount Resource Planning Meetings. * Develop and execute on Engineering Document Management strategy. A day in the lifeAs the Program Manager for Process Engineering (PE) at Amazon Robotics, you will play a crucial role in improving team efficiencies through enhanced internal and external communication, as well as driving greater visibility into the team's work. The PE team has grown significantly over the past 7 years. This rapid growth has led to limited sharing of best practices. In this position, you will take a comprehensive look at the PE team's standard work, and create mechanisms to facilitate clear communication and visibility into the work being done. This will help drive cross-collaboration, force multiply continuous improvement efforts, and promote the team's work both internally and externally to enable more efficient collaboration.You’re a good fit for this role if you have:- Proven program management experience- Expertise in automating dashboards and data visualization- Experience working in a manufacturing environmentIt's a plus if you have:- Marketing and graphic design skills- Event planning experienceAbout the teamRobotics Manufacturing and Tech Operations (RMTO) Process Engineering (PE) develops manufacturing processes to scale new robotic solutions in Amazon's fulfillment centers. We evaluate the latest technology designs and prepare our factories to deliver products on time. This is done by developing assembly sequences, identifying required equipment and tools, creating factory layouts and installing utilities and infrastructure, performing risk analyses, writing work instructions, training associates, and driving continuous improvement. Join our team and be a part of this exciting and impactful work!BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- * Bachelor’s degree in Engineering, Computer Science, Math/Statistics, or Business.- * 1+ years of experience leading engineering projects with aggressive schedules or equivalent experience.- * Experience with project management tools and processes.- * Experience working with teams to define, scope and prioritize product requirements.- * Experience and proven skill in writing white papers, organizational communications, and business cases. ...

Senior Content Operations Program Manager, NAS Vendor Summit

Amazon NAS Vendor Summit team is looking for a Sr. Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs to support the Vendor Summit event. We will use this summit to reinforce Amazon as the retailer of choice for top brands, deepen our engagement with our vendors’ most senior leaders, and showcase new innovation and launches. The Sr. Content Operations Program Manager (Sr. Content Operations PM) is responsible for leading the end-to-end content strategy and operations for Amazon's premier events. This role is accountable for streamlining the content management infrastructure and mechanisms that power the sourcing, curation, and distribution of exclusive, business-critical content for seller attendees across geographies, knowledge levels, and selling needs. This role requires scoping and creating project plans, developing processes, coordinating and driving event execution, and communicating to senior management on status, risks and process changes.Key job responsibilities• Work directly with external providers, customers, and partner teams to craft and deliver scalable solutions• Responsible for creating and executing the end-to-end breakout content strategy for major seller-facing events. This includes sourcing, curating, and distributing exclusive content from across Amazon to deliver a unified learning experience for sellers.• Managing a complex, cross-functional program with significant impact. The role requires deep understanding of seller needs to design the operational infrastructure and content taxonomy to deliver timely, relevant, and engaging content.• Driving efficiency and proactively creating processes to maintain high content quality standards. Serving as the team expert on content management architecture, systems, and development workflows.• Engaging with internal partners to identify and build mechanisms that streamline the content development process, and collaborating with leadership to align content investments with business goals.• Provide counsel to executives and cross-functional teams on content messaging• Write and evolve messaging and talking points in a thoughtful and strategic way• Build, guide, and execute event content, including communicating plans internally and securing leadership approvals• Successfully manage complex, fast-moving and unexpected communications challenges, both proactively and reactively• Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellenceA day in the lifeThe position is responsible for working with NAS Vendor Summit team to creatively reinforce Amazon as the retailer of choice for top brands, deepen our engagement with our vendors’ most senior leaders, and showcase new innovation and launches. This includes managing the strategic position of the NAS Vendor Summit by providing direction and implementation of Leadership presentation content for special events. This role actively develops and implements presentation plans and strategies to internal and external senior leadership teams. This position will develop communication, align strategies, produce, edit, and publish a wide variety of content, and requires excellent writing and editing skills.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree- Experience managing complex content projects- Strong content strategy and information architecture skills- Ability to prioritize and manage multiple stakeholder relationships and needs in a fast-paced environment- Ability to solve problems and work without close direction in ambiguous environments.- Good judgment and effective communication- Experience defining and executing against program requirements ...

Critical Infrastructure Mechanical Engineer, Field Engineering

As an Amazon Critical Infrastructure Engineer, you will provide full life-cycle support to AWS Data Centers from design inception through site improvement and maintenance. You will be the ‘go to’ engineering resource for your region when technical advice is needed, and will use your subject matter expertise and engage with diverse teams to:• Troubleshoot, conduct Root Cause Analysis (RCA) and create Corrective Action (CA) documentation for site/equipment failures.• Directly support operational issues with ad-hoc training, complex operating procedure reviews, including critical equipment, and event support.• Own the conceptual design for existing data center upgrades and design-solutions, which add capacity, improve availability, increase efficiency and sustainability.• Interface with internal data center operations team, data center design engineering team, server hardware team, environmental health and safety team to promote standards that maintain consistency and reliability in services delivered.• Develop innovative solutions for AWS’s data centers.• Work on concurrent projects, sometimes in multiple geographical regions.• Initiate and lead engineering audits including on-site visits within Amazon’s data centers. Produce reports outlining risks with recommended mitigations and remediations.• Act as resident engineer during new construction projects. Support construction, commissioning, and turnover.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilitiesAmazon's vision is to be the world's most customer-centric company, and this role is key to that vision. As an Amazon Critical Infrastructure Engineer, you will be leading projects to fit out our data centers to meet ever-evolving customer needs as we continue expanding our fleet to hyper-scale. As an ideal candidate you:• Possess Strong Engineering Judgement and are able to provide recommendations despite uncertainty/ambiguity.• Are detail and data oriented.• Have experience solving problems with engineered solutions.• Have experience managing engineering projects and consultants.• Build trust and relationships with different stakeholders (e.g., Operations, Controls, Construction, Design, Commissioning, Product Managers, Technical Program Managers, ).• Are adaptable and inclined to get into the field to see things up close.• Excited about a mix of office and field work.A day in the lifeEach day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.If you meet these qualifications, exude passion, and enjoy the challenge of innovative projects at hyper-scale, this job is for you!About the teamWhy AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS• Bachelor’s Degree in Mechanical Engineering or equivalent experience.• Must have a valid US driver's license and reliable personal transportation by start date. ...

ASIC New Product Manager, Kuiper Silicon Development Engineering

Project Kuiper is Amazon’s initiative to launch a constellation of Low Earth Orbit communications satellites that will provide low-latency, high-speed broadband connectivity to underserved communities around the earth.The Kuiper Engineering team is seeking a detailed oriented, results-driven, customer-centric ASIC New Product Planner with experience in pre-production development and manufacture of semiconductor integrated circuit (IC) chips for digital and analog ASICs and SOCs. ASICs are the foundation of Kuiper’s innovative aerospace and terrestrial networking infrastructure equipment and data services. The ASIC new product planner is a key design engineering team member who is responsible to manage all aspects of Kuiper’s ASIC engineering sample work-order definition, execution and downstream logistical supply fulfilment from initial design release, through qualification into mass production transfer that accelerates time-to-market velocity on behalf of making life improving impact to customers around the globe.The ideal candidate possesses deep knowledge of all phases of the end-to-end semiconductor IC product lifecycle, development methodologies and manufacturing flows/dependencies/cycle-times from post-GDSII tape-out through wafer foundry, package substrate fabrication, into OSAT contract manufacturing applying module technologies such as FCBGAs, CSP, WLP, QNFs, SIPs. They combine a hands-on background of sample supply/demand operations planning with demonstrated experience executing technical interdependencies of NPI engineering builds including DFM rule checks, in-line process monitors yield data engineering review and material lot release, configuration management lot controls, assembly build instructions, and wafer probe/final class test route and binning. The successful candidate will be able to lead aligning both external vendor engineering and internal engineering teams in complex build and delivery logistics plans for on-time deployments, identify and mitigate execution schedule risks, ensure quality specification adherence, and provide status reporting and project health metrics. To be successful you are proactive, owner who is comfortable operating independently. You are passionate about semiconductors, NPI, and Kuiper’s prospective customer and societal impact. You are excited by solving difficult challenges and contributing to launching a space-craft and user terminal network that meet performance, quality, and availability objectives.Key job responsibilitiesIn this role you will:• Collect, consolidate, and priority allocate internal silicon engineering design and validation customer demand requirements to facilitate bring-up, DVT, qualification, characterization and down-stream PCBA factory integration.• Convert demand requirements into supply build plans applying line-capacity, multi-tiered yield loss, and test time constraints.• Communicate the build plan signal to 3rd party factory vendors, oversee and drive build plan execution, and ensure on-time delivery to fulfill customer demand and stock both semi-finished and finished goods inventory levels to service level agreement target policy. • Prepare product engineering build plans / assembly instruction bill of material documentation set-ups in a PLM Configuration Management. Will include defining and maintaining a product SKU naming convention, rev control and part/label schema.• Coordinate and drive transportation logistics and export trade compliance across a multi-node international semiconductor supply chain. • Drive wafer lot plans, starts, package and test lot plans and work orders, package substrate and EE parts raw materials orders • Will plan and raise purchase orders, will direct deployment of chip supply to customers, will coordinate all supply operations execution logistics, and • Will maintain end-to-end Wafer Fab TO Assembly/Test Lot traceability records for tracking as-built and as-deployed sample supply chain of custody.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space based systems design and wireless systems.About the teamThe position works in a fast-paced, dynamic start-up environment, collaborating closely with a versatile team of specialized IC industry product design engineers spanning wafer fabrication technology process, package substrates, chip module assembly, ATE test, and qualification disciplines to ensure pre-production technical manufacturing flows and sample build plans are defined and executed on schedule. They coordinate deliverable linkages across teams including NRE tooling, wafer start, to die probe test to down-stream OSAT build processing across configuration, routing instruction, cycle time, capacity and yield constraints ensuring sample supply feeds engineering validation teams with no limiters to sample availability health. As such, the Sr. ASIC new product planner will document and oversee internal and external vendor teams, set manufacturing engineering deadlines, make task ownership assignments, will drive core-team coordination meetings, will identify and mitigate execution risks, will coordinate multiple work-stream input/out dependencies, will prepare product schedules focused on manufacturing flows and timelines, drive progress toward target commit schedules, and prepare status reports for engineering executive leadership.BASIC QUALIFICATIONS- 5+ years of customer-facing product development and product management, including defining, launching, and optimizing product and services experience ...

Senior Product Manager, Amazon Payments

Job summaryAmazon is reinventing on behalf of the business customer to offer the same ease and convenience that they have come to expect at home. Amazon Business is focused on building the most innovative Business-to-Business (B2B) buying, purchasing and management destination in the world. We are recruiting to make this vision a reality within the Business Payments Products organization to make the customer’s shopping and paying experience delightful.The RoleThe Business Payments Products team manages Amazon’s business credit programs. We are looking for a Senior Product Manager with proven experiences in thought leadership, product development, and detailed execution to own and drive the expansion and adoption of our business credit products. The successful candidate will work backward from the customer to innovate on product features, design the end-to-end customer experience for our credit programs and work with engineering teams to deliver the same. The scope of this role stretches across multiple Amazon organizations and requires close partnership with stakeholders with diverse backgrounds, as we look to create additional internal and external business opportunities further deepening the integration of our products with Amazon Business and external partners.The ideal candidate will be entrepreneurial, self-sufficient, and strong in more than one or all of the following areas:- Lead product definition – Own and drive the customer working backwards strategy, tenets, long-term goals and develop new product features and services that deliver bar-raising customer experiences.- Drive product creation – Work with dedicated engineering, design, and research teams to build and iterate upon your product. Partner with teams in other organizations to ensure support and visibility of your and the broader team’s plans. Manage trade-offs effectively. Earn trust across a range of stakeholders and partners.- Project management, including creating business justifications and functional requirements for product features and services.- Own executive reviews – Present business and product vision, progress, and dependencies to executive stakeholders in multiple teams. Also contribute to broader team and organizational planning documents, including owning and driving them for your area of the business and product.- Create and drive business strategy – Define how we measure success. Own reporting on KPIs, recommendations that use data to optimize them, and execution of those optimizations.- Drive mechanisms to optimize the team’s efficiency, alignment and ability to scale.- Lead the product go-to-market process, user testing, defining and managing program metrics.This position involves regular communication with management on risks, financial performance and operational program metrics. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will also have superior analytical abilities and a track record of finding practical, simple and creative solutions to complicated problems without sacrificing quality or core functionality.Key job responsibilitiesDefine, own and execute the product roadmap. Propose and incorporate feedback from senior leaders in an ongoing basis to ensure the roadmap meets the needs of customers and business objectives through a multi-year plan.About the teamThe Business Payment Products (BPP) team leverages partnerships with third party financial institutions/ Non‐banking FI [FIs / NBFIs] to:- Enhance the E2E payment experience by creating disproportionate value for businesses purchasing on Amazon Business (AB)- Drive customer engagement and adoption of AB globally by developing payment products, features and services that generate High Value Actions (HVAs) to increase share of wallet- Maximize Amazon’s free cash flow through the development of financial services programs for business customersBASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

Security Program Manager, DC Security AMER-E

Amazon Web Services (AWS) is the leading cloud provider of virtualized infrastructure, storage, networking, messaging, and many other services all over the world. Our customers trust us to handle their data with air-tight security measures, which is something that we guarantee.The AWS Data Center Security team is looking for a creative, innovative, results-oriented program manager in the Northern Virginia/Greater Washington D.C area to lead security and security-systems projects and programs in the data center environment. The ideal candidate will be able to contribute to a collaborative and productive environment with a strong service-oriented culture among multiple diverse and highly skilled teams of project and program managers. These teams are responsible for the design, installation, and evolution of physical security systems and programs to include intrusion detection, access control/management, CCTV, screening, emergency response, etc. A successful candidate will have the ability to manage difficult and interdependent projects with a regional impact. You will be responsible for enabling the interpretation of Threat Assessments and AWS Physical Security Standards to assure the proper security mitigations are selected and implemented to meet the unique challenges in each area. You will be responsible for collaborating cross-functionally to assure each data center meets the high standards AWS sets for physical security. You must also ensure local security teams have the technical knowledge and resources necessary to meet the ongoing physical security mission. Key job responsibilities• Project Management for physical security systems related to new construction, expansion, and retrofit projects.• Preparation of physical security project lifecycle management including bid packages, specifications, drawings, code compliance, vendor management, budget, change orders, and close-out documentation.• Contemporary knowledge of emerging physical security technologies to assess their applicability within the AWS physical security program.• Provide Subject Matter Expert (SME) support for leadership to make strategic decisions regarding technology and procedure.• Balance performance metrics such as physical security system installation vendor service delivery performance, actual spend vs. budget variance, cost reduction goal attainment, post installation defect rates, physical security program analysis, etc.• Manage vendors for the on-boarding, RFQ, bid, contract, QA/QC, and support processes.• Effectively and accurately manage multi-million dollar budgets for infrastructure projects and initiatives. • Collaborate across teams and provide support for global initiatives.About the teamAWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS - High School diploma or equivalent - 5+ years’ experience in physical security project management. - 5+ years' experience in Security Operations experience in technology, manufacturing, or similar industries, to include access control systems, CCTV, and defense in depth strategies. ...

RME Planner, Asset Science and Technology (AST)

Amazon Operations is the heart of the customer experience. This team handles everything from when a customer clicks "buy" to when their item is delivered. It's a fast-paced, busy environment where hardworking teams deliver for millions of customers every day.The culture is built on teamwork, a strong work ethic, and a commitment to safety and quality. Employees take pride in their work, look out for each other, and help Amazon provide great service around the world.PURPOSE OF THE JOB:The Reliability Maintenance Engineering Planner (RMEP) has an important job. They are responsible for:• Managing the equipment and spare parts• Planning maintenance to prevent problems• Keeping records of the equipment's historyThe RMEP is the expert on the maintenance software system. They provide information to help the maintenance manager. Key job responsibilities• Train the local RME team in the use of CMMS and partner with the Global Planning Team (GPT) to fix issues and drive continuous improvement in order to ensure the system is run in line with global standards and support the rollout of new functionality, procedures, scheduling, and reports by acting as the site-level SME and participating in global coordinated projects and improvement programs using CMMS tools and related project management systems.• Audit work orders and equipment, identify scope, and analyze the required level of planning for the overall scheduling of maintenance activities to ensure efficient resource allocation and timely execution of tasks using CMMS maintenance management tool.• Ensure minimum holding level of tools, spare parts, and consumable inventory are correctly recorded in the system in accordance with spare part management policies to ensure technicians have the necessary equipment for maintenance tasks using CMMS maintenance management tool.• Forecast, schedule, and track maintenance tickets, partnering with site leadership for labor allocation and adherence to established maintenance timelines to ensure that equipment is in working order for internal customers using CMMS.• Compile equipment information, performance metrics, and machine histories to make recommendations and contribute to improvements in order to enhance equipment reliability and operational efficiency using maintenance tracking systems and data analysis tools such as CMMS.• As the site subject matter expert, the RMEP is responsible for maintaining Original Equipment Manufacturer (OEM) manuals, managing relationships with equipment vendors, and distributing technical bulletins to the internal team in order to maintain all equipment according to operational standards, utilizing internal tools and processes.• Manage cost control and vendor relationships related to spare part consumption, refurbishment, repairs, and labor utilization of site staffing in order to achieve budget savings and contribute to year over year budget reviews using financial reporting tools, vendor management software and related tools.• Maintain appropriate access to spare parts cage as well as place and track spare parts orders as necessary to maintain stock levels in adherence with defined policies in order to ensure operational continuity. Identify cost savings and efficiencies by working with procurement and the wider global network through approved purchase order system.• Travel up to 20% based on business requirements.A day in the lifeThe average day of a Maintenance Planner is a dynamic blend of coordination and oversight. The Maintenance Planner will start by reviewing and prioritizing preventive maintenance work orders, ensuring that all tasks are scheduled and assigned appropriately. Throughout the day, Planners communicate with onsite RME teams and third-party contractors to track progress, address any issues, and make adjustments as needed to meet PM service deadlines. The Planner will handle escalations and approvals for contractor invoices, ensuring compliance with standard processes. Additionally, the Planner will monitor contractor performance, compiling reports and escalating trends to stakeholders to drive improvements. This role requires a balance of detailed organization and proactive problem-solving to keep maintenance operations running smoothly.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the teamThe Shared Services Planning (SSP) Team is a centralized planning and execution team supporting Base Building (BB) Preventive Maintenance (PM) and Regulatory needs for over 750 sites across North America (NA). The SSP Team is responsible for managing vendor performed PM Work Orders (WO) from creation to completion for sites without RME presence, or for sites that have limited onsite RME onsite whose focus is on Material Handling Equipment (MHE). The SSP Team coordinates the onsite schedule of external 3P vendors with Site Ops and/or RME depending on the site RME setup, partners with NA Category Management for PO creation and vendor award status and reviews PM reports / closure documents from vendors for deficiency identification or follow up work requests.BASIC QUALIFICATIONS- High school or equivalent diploma- 1+ years of Microsoft Office products and applications experience- 1+ years of using a computer maintenance management system in planning, scheduling and auditing overall facilities/maintenance activities experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Travel up to 15% of the time- Experience in functional maintenance in a reliability centered maintenance environment- Relevant experience planning, scheduling and auditing maintenance activities as a hands-on engineer or as a maintenance planner, or similar- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience managing spare parts inventory with frequent communication with external suppliers. ...

Senior Program Manager , FBA : Fulfilment by Amazon

Amazon's Fulfilled by Amazon (FBA) seeks a Senior Program Manager with a strong technical skill set and a proven ability to influence across multiple organizations. Over the last 20 years, the need to quickly deliver at lower cost continues to be important to our Customers and Sellers. With Sellers in multiple countries listing their products for sale on the Amazon Marketplace, these Sellers are increasingly critical to delivering on Amazon’s vision of offering the Earth’s largest selection and lowest prices. In our vision to build a global marketplace, we are building tools, products, and mechanisms that enable Amazon and sellers to make intuitive choices about how they send their inventory into Amazon’s Fulfillment Network in order to make their selection available to customers globally efficiently.You will join a dynamic team at the forefront of this vision, to grow our suite of inbound mechanisms, creating a richer experience while improving FBA profitability. This role will expose you to finance and operations and provide the ability to reshape their experience by owning continuous improvements for a strategic global supply chain program. You will develop and report on business metrics that enable your program goals, work cross functionally with product, finance, engineering, and analytics stakeholders, and develop automation mechanisms to drive scalability. Key job responsibilities• Lead cross-functional initiatives to drive growth in one of the underpenetrated segments for FBA and to partner with Science, Ops, Business and Finance to drive reduction in cost to serve our Customers.• Drive operational excellence across inbound and capacity projects and find opportunities to grow, scale, and improve existing FBA programs, launch new products, and successfully measure outcomes• Drive alignment with senior leaders (including L8+) and key cross-functional partners• Identify automation opportunities to scale SX services and tools – design processes and procedures that scale with the business’ growth in volume, complexity across Established and Emerging Marketplaces• Set delivery/completion dates of program milestones and establish a regular review cadence to report on the state and impact of your initiatives according to established goals• Utilize metrics to deep-dive into issues and uncover business-driving trends and patterns. Set-up mechanisms to audit and perform necessary course corrections where needed to meet business objectives• Partner closely with other program/product managers, category teams, operations associates and tech leads to deliver on your roadmapBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Project Manager, Start-Up

• Amazon Operations is seeking Project Managers with project management experience to own strategic, cross-functional projects within the Sub Same Day (SSD) program.• These roles require scoping and creating project plans, coordinating and driving execution, and communicating to senior management on status, risks and process/project changes.• Cross-team coordination and project management skills are essential.Key job responsibilities• Plan, direct, supervise and control the execution of all business, technical, fiscal and administrative functions of the assigned project. • Partner with customers and internal/external teams to ensure timelines and deliverables are met.• Monitor and report on the progress of all project activity including significant milestones and conditions which would affect project cost or schedule.• Solve ambiguous problems and proactively identify and mitigate risks before they become roadblocks.• Manage project budget and approve all purchase orders.• Travel up to 80%.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Principal PgM, Relay Trust, Relay Trust

Have you ever thought about what it takes to detect and prevent fraudulent transactions to ensure the hundreds of millions of Amazon packages are received on time by our customers? What kinds of products and systems would you build to maximize customer satisfaction? Amazon is seeking a program management team leader who is passionate about protecting Customers and can thrive working across a diverse, global team.The Relay Financial Systems and Risk Management organization in Middle Mile Transportation Technology (MMPT) is constantly innovating new ways of building distributed systems running the latest in machine learning algorithms to deliver the next generation of fraud prevention solutions for our Customers. We hold high standards for our solutions and the services we deliver: our systems are highly secure, highly reliable, highly available, all while functioning at massive scale and delivering industry leading precision; our employees are intelligent, passionate about protecting Customers, and fun to work with.You will lead a team responsible for analyzing and identifying specific instances of risk, broader risk trends and points of customer friction, as well as developing scalable solutions for prevention. You will need to collaborate effectively with cross-functional teams worldwide and within Middle Mile Transportation Technology to solve problems, create operational efficiencies, and deliver successfully against high organizational standards. You should be able to apply a breadth of tools, data sources, and analytical techniques to answer a wide range of high-impact business questions and proactively present new insights in concise and effective manner. You will work directly with partners in engineering and machine learning to develop new tools and revise risk models. In addition you will be responsible for building a robust set of operational and business metrics and will utilize metrics to determine improvement opportunities.Key job responsibilities• Lead a cross functional program responsible for protecting Amazon and our customers from transportation related fraud, misuse, and abuse worldwide.• Partner with business stakeholders to align on a cohesive roadmap that delivers against shared goals.• Support process improvement, automation, and control implementation projects• Drive the standardization and documentation of processes, risks, and controls and work with owners to assign accountability.• Build continuous monitoring programs focusing on carrier partner's compliance to program policies and other risk areas.• Partner across product teams to apply new technologies to your program area.About the teamThe MMPT organization builds software systems that work across our vendors, warehouses and carriers to optimize both time and cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV’s, increasingly complex transportation network, and growing number of shipments worldwide, we see a massive opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our science and technology muscle as our biggest advantage.BASIC QUALIFICATIONS- Bachelor's degree- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- 7+ years of cross functional project delivery experience- Experience defining program requirements and using data and metrics to determine improvements- Experience implementing repeatable processes and driving automation or standardization ...

Senior Product Manager, Fleet Safety Products

Amazon is seeking a Sr. Product Manager who will be part of a group that’s defining and building fleet connected vehicle and safety technology capabilities supporting Amazon’s current and future initiatives around fleet safety.At Amazon we are building a world class last mile operation, significantly complimented by Delivery Service Partners (DSP). A DSP will hire and develop a team of high-performing drivers. The Last Mile team is hiring a Senior Product Manager to deploy strategic initiatives that integrate driver and vehicle safety reaching across all functions of this fast paced and growing organization.Key job responsibilities• Deploy fleet safety technologies across the North America fleet• Define, measure, and enforce critical program elements (e.g., KPIs, incident management, SLA enforcement, etc)• Develop and implement a safety tech roadmap and global expansion plan• Own vendor relationship(s) with safety technology partners• Manage internal and external business reviews• Establish program goals and track performance• Solve complex, technical problems with simple, innovative, and practical solutions• Communicate across teams and change management to ensure alignment of goals and tasks to ensure the overall success of the program• Monitor key quality metrics, define and implement initiatives to drive product and process improvements• Work within time constraints and deliver results to meet critical business needs• Define, collect, and track metrics to drive continuous product improvements across connected safety technology.• Collecting feedback from product users to build next generation safety tools• Must be able to travel to occasional team offsites and to visit delivery stations as needed. ~10-15% per quarterA day in the lifeAs the Sr. Product Manager, Fleet Safety, you will play an integral role within the Fleet Safety Products team by owning a critical safety technology product and vendor relationship. This role will bring to life new innovations for Amazon’s last mile delivery fleet improving driver and vehicle safety. We seek a leader who can manage a critical safety tech program with multiple stakeholders including Last Mile Delivery, Global Fleet & Products, Amazon Delivery Service Partner Program and Tech Teams, Connected Vehicle Tech teams, Operations, Finance and Legal.You should have excellent business and communication skills to be able to work across countries and markets. You will be responsible for developing strategic relationships, build and execute on a product roadmap, and manage a critical vendor relationship to support Amazon’s vehicle needs. You will be expected to engage with senior leaders, both externally and internally. Amazon's Global Fleet and Products team is responsible for managing and growing the network of professional contract organizations that power Amazon's in-house last mile delivery service. Our partners work out of delivery stations across North America and are assigned delivery routes and packages 7 days a week that are delivered by their vans and drivers. While we continue to ensure that the appropriate vehicles are available for today's customer deliveries, we are also in the midst of a historic transition of one of the world's largest fleets into a highly electrified fleet. The team’s mission is to provide the vehicles and services that enable Amazon to delight customers within our last mile operations. About the teamThe Last Mile Fleet Technology Products & Analytics (FTPA) team is responsible for a suite of products transforming last mile delivery safety and operational efficiency. Our mission is to leverage advanced technologies and analytics tools to build the world's safest and most efficient fleet.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

Campaign & Creative Manager, Amazon Ads, Amazon

Amazon Advertising operates at the intersection of advertising and eCommerce, and offers advertisers a rich array of media solutions across Amazon’s mobile and desktop websites, proprietary devices including Kindle and Fire TV, and the Amazon Programmatic Demand Side Platform. We are looking for a highly motivated Campaign and Creative Manager who is passionate about helping our advertisers make effective, analytically driven marketing decisions. Change the world as our advertiser’s “go-to” experts on Amazon Advertising’s policy, process, creative services and retail business.Impact and Career Growth:-Become a knowledgeable partner on Amazon Advertising solutions-Develop never-been-done-before executions with advertisers and internal partners during the pre-sales stage-Establish and standardize creative and operational best practices with advertisers to drive creative performance and provide frustration-free campaign launches-Grow and broaden your skills as you work in an environment that thrives on creativity, experimentation, and product innovationKey job responsibilities-Manage the planning and delivery of high quality advertiser engagements to educate advertisers on Amazon policies and creative best practices to positively impact campaign performance-Project managing the execution of complex advertising campaigns with internal Design, AdOps, Sales, Quality Assurance and Account Management teams as well as external stakeholders-Consulting with advertisers on creative strategy using historical advertiser and industry data-Manage the troubleshooting of sometimes complex issues surfaced during the campaign life-cycle-Dive deep on data to develop and manage process and product improvement projects with internal and external stakeholders to improve cross-vertical/cross-locale efficiencyA day in the lifeYou will earn trust and foster frustration-free advertiser experiences through seamless project management of campaigns, data-driven creative strategy recommendations and ongoing advertiser education, all aimed at helping advertisers grow their business on Amazon while upholding our end customers’ experience. You will work with our partners to deliver results that matter to our advertisers for long-term growth. This means diving deep on creative data, recommending creative testing, and providing creative insights to our advertisers. CCMs provide efficient and accurate campaign management while identifying opportunities to continuously improve our workflows and implement best practices across teams. The role provides a fast-paced environment that offers team members continual opportunities to learn, be curious and develop their skills.About the teamThis role may support various categories/verticals based upon the needs of the business. CCMs provide efficient and accurate campaign management while identifying opportunities to continuously improve our workflows and implement best practices across teams. The role provides a fast-paced environment that offers team members continual opportunities to learn, be curious and develop their skills.BASIC QUALIFICATIONS- 3+ years of digital advertising and client facing roles experience- Experience analyzing data and best practices to assess performance drivers- Experience with annual brand and media planning ...

Principal Program Manager, Global Logistics - Destination Operations

Join Amazon's Global Logistics Destination Operations team as a Principal Program Manager and revolutionize worldwide customer experiences. You'll lead strategic, cross-functional projects to optimize import management and port operations, driving efficiency and reliability in our global logistics network. Your expertise in project management, data analytics, and international logistics will be crucial in shaping the future of e-commerce delivery.Key job responsibilities- Develop and execute program strategies to enhance port operations efficiency- Lead cross-functional teams, setting clear objectives and leveraging data analytics- Manage relationships with port/terminal management to remove operational barriers- Implement and oversee KPI reporting for program portfolios- Identify and mitigate risks, preventing escalation into major issuesA day in the lifeYou'll start your day reviewing key metrics and coordinating with global teams. You might analyze data to identify optimization opportunities, then lead a strategy session with port partners. Later, you'll prepare for a business review, translating complex data into actionable insights for senior leadership. Throughout the day, you'll collaborate with cross-functional teams, solving challenges and driving continuous improvement in our logistics operations.About the teamThe Global Logistics Destination Operations team is at the forefront of Amazon's mission to become the world's first truly global e-commerce company. We're responsible for moving inventory from North American ports to Amazon Fulfillment Centers, utilizing innovative inbound strategies to balance cost and speed. Our work directly impacts customer satisfaction and Amazon's competitive edge in the global marketplace.BASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements- 7+ years of experience in logistics, supply chain management, or related fields- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field- Experience with data analysis and visualization tools (e.g., Excel, Tableau, Power BI) to derive insights and support decision-making ...

Program Manager, Buyer Risk Prevention

Have you ever thought about what it takes to detect and mitigate risk among hundreds of millions of customer transactions and be involved in a new business? What would you do to create a trusted marketplace where millions of buyers can safely transact in a physical retail environment? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon is seeking a Program Manager who is passionate, has strong bias for action, and has experience leading multi-organizational projects. We are seeking a Program Manager who can drive process improvement initiatives and support new launches within the Payment Risk space to reduce bad-debt and reputational risk exposures for our Digital Stores business, preventing bad actors and improving the customer experience.Key job responsibilitiesProject Management: Lead projects for cross-functional teams focused on the delivery of a new feature, service, product, or system. Gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project.Change Management & Innovation: Develops and/or influences new ideas/approaches. Establishes procedures, plans and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments. Develops strategies to enhance decision making.Results & Accountability: Ensures that effective controls are developed and maintained across the organization. Takes corrective action, as appropriate. Strong commitment towards goals and outcomes and to ensure the completion within established timeframes. Drives and facilitates moderately complex projects; focuses on results and measuring attainment of outcomes.Reporting: Reporting on progress of multiple projects, KPIs for Business and Consumer Payments, and providing regular updates to senior management. Collaboration: Partners with (advises and supports) the global process owners, Business partners, Site leaders, Operation managers in identifying, defining and executing various process improvement projects BASIC QUALIFICATIONS- 3+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Curriculum Developer, AWS Support Global Learning

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Amazon was recently rated the #1 most reputable company in the US, #1 for innovation, and is frequently ranked at the top in Customer Service. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Support team, you will be at the forefront of Cloud technologies experiencing the full breadth of AWS services. You will be surrounded by people that are extremely smart, passionate about cloud computing, and believe that world class support is critical to customer success.We have a team of talented engineers located in multiple locations around the world, and are growing rapidly.Some travel required (10-25%). Portfolio and/or eLearning sample required at interview.Key job responsibilities• Design and develop creative, learner-centered, performance-based training materials in multiple modalities including eLearning, blended learning content, videos, tutorials, etc• Lead the development and implementation of new learning models and content design templates• Develop rapid and agile techniques and processes to create content for a frequently changing environment• Lead needs analyses and learning strategy development activities to improve individual and organizational performance through learning• Develop curriculum using multiple synchronous and asynchronous training modalities, including instructor-led, micro-learning, blended learning, and online training materials• Coach and mentor junior developers in use of tools and instructional design methodologies• Effectively manage multiple projects and initiatives from analysis to evaluation• Continuously self-educate on the latest trends and practices in learningA day in the lifeCurriculum Developers are also Program Managers; each CD owns a portfolio of AWS services and their associated training courses and materials. CDs interface with business leaders and internal Learning Business Partners to assess the training needs of their services. CDs are responsible for maintaining existing training content, addressing course feedback, and leading content development and refresh projects. A typical day in this role might involve: communicating with peers and stakeholders, updating project documentation with current statuses, authoring elearning courses, maintaining phased onboarding plans, interfacing with our learning management system to action updates or pull reports, attending meetings, and completing peer QAs.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 4+ years of experience in an instructional design/curriculum development role or similar, including significant experience in creating eLearning courses- 3+ years of program or project management experience- 2+ years experience in using authoring tools, such as Articulate Storyline, Adobe Captivate- 1+ year experience in multi-media development with audio, video, and/or graphic design (e.g., Audacity, Adobe Audition, Camtasia, Adobe Premiere Pro, Final Cut Pro, Adobe Illustrator, Photoshop)- 2+ years experience working with Learning Management Systems (LMS) such as Cornerstone, Thinking Cap ...

Merch Lead, Latin-Iberia, Amazon Music Revenue Team

About Amazon Music Amazon Music is an immersive audio entertainment service that connects fans, artists, and creators through music, podcasts, and culture. Amazon Music brings fans closer to what they love, with curated and personalized playlists, artist livestreams, artist merch, and Amazon Exclusive podcasts. Prime members get access to over 100 million songs in shuffle mode, All-Access playlists, plus the largest catalog of top ad-free podcasts, included with their membership. Customers can upgrade to Amazon Music Unlimited for full, on-demand access to 100 million songs in HD, a growing catalog of Ultra HD and Spatial audio. Anyone can listen to Amazon Music by downloading the free Amazon Music app, or wherever they listen to music including Alexa-enabled devices. Learn more at amazon.com/musicAmazon Music is seeking the Merchandising Lead for Latin-Iberia to join the team. The candidate will develop and execute the regional business strategy while collaborating with our global team. Key responsibilities include building industry relationships, implementing go-to-market strategies, and partnering with artists, managers, labels, and producers. This role focuses on accelerating business growth and creating exceptional music experiences for customers by strengthening artist fandoms across the region.Based in Miami, Florida, this role requires collaboration with Marketing, Finance, Merchandising, Editorial, Content Vendor Management, Operations, and International teams. The ideal candidate demonstrates an entrepreneurial mindset, strong analytical capabilities, and proven negotiation skills. Experience working in cross-functional environments is essential for success in this position.Key job responsibilities• Lead artist merchandise business development expansion for Latin-Iberian artists in North America, Europe and key Latin American geographies. • Identify and develop revenue opportunities in physical merchandise and music products• Negotiate strategic partnerships that create value for fans, artists, and Amazon Music, with focus on measurable long-term growth• Build and maintain relationships with artists, labels, and industry stakeholders to drive participation in Amazon Music content programs• Establish and maintain high commercial standards to optimize revenue generation• Drive Amazon Music's Latin-Iberian market strategy through data-driven insights and market analysisBASIC QUALIFICATIONS- Bachelor's degree in Business- Demonstrated success in business negotiations and partnership development - Strong communication skills, both written and verbal - Fluency in English and Spanish required - Experience in contract management and stakeholder relations- Strong financial acumen with understanding of budgeting, forecasting, and P&L management ...

Account Manager, DSP Shared Services

The North America Deliver Service Partner (NA DSP) team partners with entrepreneurial individuals across the globe to build sustainable and scalable delivery capacity so that Amazon can continue to delight customers with fast, efficient, and bar raising fulfillment of their orders. Equal parts advisor and operating partner, Amazon’s team of Business Coaches assist our DSP business owners as they build and grow successful last mile package delivery businesses. As trusted advisors, Business Coaches work alongside DSPs to help solve their biggest challenges at a programmatic level; influence their business planning and strategy; and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are setup for success.The DSP Shared Services team (DSS) is the backbone of the NA DSP organization and it is their workstreams that enable the scale of the program. This Account Manager, DSP Shared Services will be responsible for providing support on a day to day processes that enable DSPs to continue to grow and succeed within the last mile network. This role will use complex problem-solving skills, manage multiple high visibility priorities, and maintain a keen attention to detail and the ability to work in a fast-paced environment with ambiguous situations. The DSS Account Manager role will be expected to support direct inquiries from NA DSP program teams as well as DSPs. These support request help keep the DSP day to day business operations running and can range from invoice inquires, administrative support of systems and onboarding, as well as fleet allocation concerns. DSS was created to help DSPs and Business Coaches to scale, you must have a strong passion for accountability, setting high standards, and driving results through focus on improving existing and future state operations, systems, and processes. The ideal candidate will be able to think big to create a long-term plan and influence leaders, but have exceptional tactical skills to drive day-to-day implementation. They will be able to learn quickly and become subject-matter experts in a number of different fields. Key job responsibilities- Providing introductory information to new DSPs, setting up accounts and providing guidance through initial onboarding and launch.- Conducting DSP training (in person and virtual) across several product types.- Support DSP intake process, solving simple and complex issues from a variety of topics.- Maintaining a positive, empathetic, and professional attitude toward customers at all times.- Communicating with customers through various channels and responding promptly to inquiries.- Maintain customer records by updating account information within Salesforce.- Developing long-term solutions using field experience and data-driven assumptionsA day in the lifeAs an Account Manager, DSP Shared Services, you will be responsible for specific tasks or workstreams that enable the onboarding, launch, or ongoing support of a DSP owner. You will develop mechanisms to identify problems that can be solved at scale and work cross functionally to build solutions to improve efficiency and reduce manual errors of standard work. You’ll accomplish this by analyzing problems, discovering insights, delivering recommendations, and driving change through internal stakeholder teams.About the teamAt Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.BASIC QUALIFICATIONS- Experience analyzing data and best practices to assess performance drivers- Experience with Excel- Be able to travel up to 10% to assigned stations and to conduct training and lift up to 10lbs while at station ...