Operations, IT, & Support Engineering

Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world.One of the most ambitious missions that Kuiper has undertaken to date, the Kuiper satellite constellation, is our solution to providing reliable internet to the entire world. We are looking for talented technicians to help full-scale production of the Kuiper satellites.The success of Kuiper depends on the quality, reliability, cost, manufacturability, throughput, and security of the products that you deliver. If you seek a fast-paced, dynamic environment; if you thrive on solving difficult problems where resolutions have high impact; and if you love the challenge of building something from scratch, then this role will be an ideal next career step. To be successful you need to be highly motivated and detail oriented while showing the highest standards of execution.Key job responsibilities- Driving and developing departmental continuous improvement initiatives and support implementation.- Assemble mechanical and electrical satellite components, sub-assemblies, and integration assemblies, fabricating and/or processing materials into complex manufactured products, and operating testing equipment and tooling, all in a Cleanroom and ESD control environment.- Lead process work and review output for quality and adherence to standards and procedures- Lead daily team meeting facilitation, end-of-shift reporting, and coordinating efforts to minimize production interruptions.- Support new-hire training programs within your department and contribute to development and modification of training programs. You develop training plans for your team and are responsible for implementing training programs within your department.- Drive safety standards and operations protocol while ensuring team compliance.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeThe Lead MFG Assembly Technician will identify process improvements to improve build efficiency. You will work closely with multiple engineering teams on both early hardware development and setting the stage for later production hardware manufacturing processes. The successful candidate thrives in a fast paced, start-up like environment and are able to apply their technical expertise, leadership skills and commitment to quality to positively impact team metrics and organization goals. To be successful you need to be highly motivated and detail oriented while showing the highest standards of execution.About the teamWe are a group of Technicians with well over 20 years of diverse skills and experience. Each team member brings in willingness to train and positive team energy. Some tasks you may be an individual contributor, but may also work in a group environment to achieve organizational goals. This group of Technicians thrived in success by working as a team. We are currently in research and development but moving towards production environment.BASIC QUALIFICATIONS- High school diploma or equivalent- 4+ years relevant high traceability manufacturing experience (Aerospace / Medical, etc.)- 4+ years of hands-on work experience Electro-Mechanical Assembly, Final Integration and/ or Harness Integration experience- 4+ years experience in a fast-paced production environment with Flight Hardware- 4+ years of hand on experience with precision torque, measurement and inspection devices (i.e., automated and manual torque wrenches, calipers, micrometers, profilometers, optical inspection devices, multi-meters, torque wrenches)Additional Requirements:- Willing to work all shifts, overtime and weekends as needed. Estimated shift times 1st shift: Wed-Sat 6AM-4:30PM Shift will vary, depending on program needs- Standing for long periods of time, climbing up and down ladders, bending, grasping, sitting, pulling, pushing, stooping, and stretching may be required to perform the functions of this position- Able to lift-up to 25lbs. unassisted ...

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. AMER Edge Data Center Operations team is looking to hire an experienced and highly motivated individual to provide local and remote support for its Edge & PoP (Point of Presence) Data Centers in the North America region. About You:We are looking for a highly autonomous, detail-oriented individual who demonstrates a strong network and server troubleshooting skillset. You must possess excellent written & verbal communication skills, and be able to take on a leadership role within a team environment to consistently deliver results for our customers. You must have relentless drive for excellence and a passion for technology paired with a desire to be the best at your job.About the Role:As an Edge Data Center Operations (DCO) technician at Amazon you will help build and maintain a world-leading cloud computing infrastructure across multiple data centers in the North America region.Your daily duties will include, but are not limited to: - Triaging emergent data center issues using a ticketing system.- Troubleshooting & configuring network and server hardware. - Coordinating remote hands support with colocation providers. - Working with cross-functional teams – both internal and external. - Leading network & server scaling projects to expand AWS Edge data center infrastructure.- Flexibility to occasionally work outside of standard business hours, including nights and weekends, in support of a follow-the-sun on-call rotation and other time-sensitive escalations. Working with capacity teams to expand the AWS network.- Resolving data center facility issues.- Performing site audits to ensure safety and quality meets standards.- Driving the team to improve operational efficiency through process improvement initiatives.- Producing reports to management on metrics and project status.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilitiesServer Decommissioning activitiesMedia DestructionTravel 50-60% of the time to AMER Edge/Burrow locations to support Decom activitiesAbout the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional..BASIC QUALIFICATIONS- Bachelor’s Degree (BA or BS) in information technology or computer science or equivalent work experience.- 2+ years of Computer Hardware, including troubleshooting and repair skills.- 1+ years of Linux Operating Systems experience, Computer Networking experience, and with Storage Devices. ...

How would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation.AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Chief Engineers (CE) help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market.We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. Let’s work hard, have fun, and make history!Key job responsibilities- Act as the primary escalation point for all facilities-related issues. Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.- Perform root cause analysis of equipment failures, and troubleshooting of facility within internal Service Level Agreements (SLA).- Provide training and guidance to Engineering Operations Technicians and responsible for working with Facility Manager (FM) to set team culture.- Create and deploy new standard practices for Engineering Operations Technicians, Chief -Engineers, and vendor support teams- May assist in the build out of new facilities and assist in projects to increase current facility efficiency- Working outside of normal business hours for routine maintenance as required, including responding to out-of-hours emergency calls.- Communicate complex technical information to a non-technical audience.- Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency- Ensure all safety procedures are adhered to by vendor and Amazon staff- Establish building performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance.- Utilize Microsoft Excel, Word, Outlook and other basic administrative tools to perform day to day tasksPhysical Requirements:Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:- Regularly lift and/or move up to 39 pounds independently- Participate in group lifts for 40+ pounds- Maintain balance and perform construction tasks while on a ladder- Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position- Work in an environment requiring provided ear protectionA day in the lifeThis role acts as Amazon’s front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They maintain, operate, and troubleshoot mission-critical data center facility equipment including electrical support equipment that supports servers that must maintain better than 99.999% uptime. Equipment will include but is not limited to stand-by diesel generators and related fuel systems, 3 phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire/life safety equipment, building automation systems, and general facilities equipment.The CE directs, trains and supports technicians in their role of providing hands-on electrical and mechanical equipment troubleshooting and operations. Implementation and execution of site/equipment-specific training exercises is also expected. They manage projects from conception to completion. These projects involve independent work as well as collaboration with external support groups including engineering, automation, processing, and finance in both local and global settings. The CE will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results for future implementation at other facilities.About the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Technical (Military/Trade School) training or degree in a relevant field (for example: electrical, mechanical).- 3+ years of electrical or mechanical experience.- 3+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience. ...

As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets. The DMS role supports AWS mobile technologies (Device Farm, Pinpoint) and serverless technologies (Lambda, API Gateway, Step functions). Mobile services and serverless architectures are some of the fastest growing areas of technology and we're excited to help developers innovate and deliver amazing experiences.Key job responsibilitiesYour day as a Cloud Support Engineer will include, but not be limited to, the following activities. * You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue. * You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others. * You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services. * You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies. * You will act as interviewer in hiring processes, and coach/mentor new team members. This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.About the teamAWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. AWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- Minimum of 3+ years of related professional experience and bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or equivalent military experience.- Experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related).- Experience in one or more modern programming languages such as Java, C++, Python, Javascript, .NET, PHP or Ruby, and knowledge of data structures, algorithms, operating systems.- Experience working with HTTP (HTTP Verbs, basic structure of an HTTP Request) and troubleshooting API calls. Ability to communicate effectively in English (written and spoken) within technical and business settings. ...

AWS Fintech seeks a Financial Systems Developer with experience in the areas of requirements gathering, technical design, development, deployment, and integration to solve financial planning, performance management, and reporting challenges. Solutions must strike the right balance between precision and speed, providing ever more scalable and granular data models and reporting, without sacrificing accuracy or agility. This position requires a strong drive to understand and drive improvements in the performance of relational and multidimensional data models. In AWS Fintech you will be surrounded by people that are exceptionally talented, bright, and driven, and believe that world class support is critical to customer success. To support this quickly growing business, you must be highly analytical and possess a strong passion for analytics and accountability, setting high standards, and razor-sharp accuracy. We take working hard, having fun, and making history seriously – you should too! AWS Fintech needs individuals that bring a balance of Corporate Finance and technical experience to accelerate the delivery of solutions that support critical decision making.Key job responsibilities- Design, test and implement reliable, scalable, and efficient solutions, leveraging IBM Planning Analytics and AWS Cloud technologies- Design, test and implement user interfaces, financial calculations, data models, and data flow- Partner with peer Finance teams utilizing to ensure consistent and seamless design, implementation, launch, and post-launch readiness- Document technical business requirements.- Monitoring compliance with controls and systems, and developing new processes to support the fast-growing, global AWS business- Leverage Generative AI development toolsBASIC QUALIFICATIONS- 1+ years of relevant experience building financial systems including system configuration, model building and developing reports or dashboards - Relevant corporate finance experience exhibiting knowledge of financial planning, budgeting and forecasting functions and related processes - Basic knowledge and familiarity with SQL, OLAP, and data warehousing concepts - Bachelor's degree in Finance, Accounting, Economics or other technical discipline ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.As a Data Center Construction Project Engineer, you will be a part of a creative, diverse team tasked with solving fascinating problems constructing Amazon Data Centers. Our data centers are industry examples of energy efficient, cost-effective designs. You will work alongside partner teams such as Operations, Networking, Controls, Security, and Commissioning to build Data Centers that directly support our Customers.As our Data Center Project Engineer, you will support the teams that build some of the most interesting electrical and mechanical systems in the world. You will be on the construction site, daily interacting with the construction managers and stakeholders and be directly responsible for supporting the fast, high-quality delivery of our data center construction. The Data Center Project Engineer will be part of the onsite Construction Management team and will own the communication coordination with our vendors, information workflow, and coordination of document management including requests for information (RFI), change orders, reports, and schedule updates.At Amazon, we are all Owners and leverage unique opportunities presented to us by owning everything from the design review to construction bidding to construction execution and final hand-off to our customers. We are a diverse, upbeat, creative, team of engineers and managers working on a daily basis to develop innovative data centers for our Customers.This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance.Key job responsibilitiesThe Data Center Construction Project Engineer will be responsible for:• Establishing communication and coordination across a data center region’s general contractors, stakeholders, and internal teams on site, shell and room build activities. • Supporting set up of Procore repository and utilization by partner teams. • Participating in constructability reviews of electrical and mechanical designs associated with the construction of new data centers or optimization of existing data centers.• Tracking and stewarding build documentation including design changes, submittals, RFI’s, change orders, and invoicing. • Requesting and reviewing MOPs (Method of Procedure) for proper details, necessity, and risk. • Onboarding new vendors for badging and orientation. • Updating project management milestone dates, correspondence, and documents. • Monitoring delivery of owner furnished material to site. • Managing checklists including punch lists, safety inspections, and quality observations.• Overseeing project closeout efforts including verification of closeout documents (e.g. As-Builts) and ensuring timely financial closeout.• Contributing to specific initiatives aimed at increasing the resiliency of our data centers.About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Construction Management or an equivalent engineering science OR 6+ years of related construction management experience in lieu of a degree. - 3+ years in construction management of large, complex projects involving large-scale mechanical, electrical and plumbing (MEP) plants.- 3+ years of general contractor and vendor management experience (request for proposals, bidding, change orders, quality control, RFI/submittal tracking) associated with construction and project execution. ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.How would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering.Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation. AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Engineering Operations Technicians II (EOT’s) help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market. We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. Let’s work hard, have fun, and make history! Key job responsibilities- Tasked with driving innovation while reducing operational costs in the facilities. - Drive projects with moderate complexity. - Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA). - Perform rack installs, rack decommissioning, operational readings and facility management. - Provide key performance indicators to senior engineers. - Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.- Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center. - Ensure all safety procedures are adhered to while performing work.- Perform basic support concepts such as ticketing systems, root cause analysis, change management creation, writing procedures and building management systems. - Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations. - Maintain data center critical infrastructure equipment ensuring 99.999% uptime of the world's largest cloud computing portfolio. - Role may support more than one location/site. - Walk job sites in uneven terrain. Maintain balance and perform construction tasks while on a ladder - Regularly lift and/or move up to 39 pounds unassisted and participate in group lifts for 40+ pounds - Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull. About the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- High school or equivalent diploma- 2+ years of electrical and/or mechanical experience OR 2+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience- 2+ years of MS Office Suite experience ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Key job responsibilitiesThe Quality Inspector will operate advanced metrology equipment to ensure product conformance for highly-complex aerospace grade hardware.- Perform Receiving Inspection activity using sampling plans and metrology equipment, such as CMMs, Romer Arms, micrometers, calipers, height gages, calipers, micrometers, gages, etc..- Report nonconformances when defective material is found. - Develop and lead 5S activities around the Quality area(s) to ensure efficient working areas.- Read Inspection Plans and Work Instructions to perform quality inspections- Interpret engineering blueprints and drawings to the ASME Y14.5 standard to GD&T- Perform Critical in-process and final inspections for assembled product.- Complete First Article Inspection Reports (FAIRs) to the requirements of AS9102- Develop Standard Operator Procedures (SOPs) for other inspectors to follow for day-to-day tasks.- Train new inspectors on the correct usage of equipment and day to day responsibilities.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeThis role will work daily to:- Execute inspection plans for a wide variety of hardware, utilizing a wide range of equipment. - Perform and complete FAIs to AS9102 and present package to engineering for sign off. - Inspect and buy off rework/repair activities- Investigate hardware for defects, and create nonconformance reports for discrepant hardware- Perform In-Process and Final inspections for assembly processes.This individual will consistently coordinate with quality, manufacturing, and engineering to understand and inspect part requirements, and report defects.About the teamThe Kuiper Manufacturing Quality team is driven to develop a Kuiper Quality System that is capable of scaling aerospace quality to volume and cost levels to meet end customer needs. This position will join the team at an exciting moment, with an opportunity to own quality system development and contribute to the design of requirements, processes, and systems used across the business. We value data driven decision making, a comfort with dealing in ambiguous situations across multiple projects, and an ability to earn trust of various stakeholders to deliver high quality results.BASIC QUALIFICATIONS- 4+ years of experience as a Quality Inspector in a Receiving Inspection Role. ...

Amazon Web Services (AWS) is seeking a Data Center Engineering Operations (DCEO) Facility Manager to join the Global Infrastructure Operations organization and serve as a technical resource and leader within data centers. The position will help ensure overall availability and reliability to meet or exceed defined service level agreements of data center operations in a specific region. The DCEO Operations Facility Manager is responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data centers. This role will assist in maintaining high reliability and performance while keeping the operating costs of the facilities at a minimum. This equipment supports mission-critical servers and must maintain better than 99.9999% uptime.This role acts as Amazon’s front line when it comes to electrical and mechanical equipment troubleshooting. The team will maintain, operate, and troubleshoot mission-critical data center facility equipment including electrical support equipment such as stand-by diesel generators and related fuel systems, 3-phase electrical systems that include switchgear, UPS units, PDUs, and busways, among others. Mechanical equipment may include various types of computer room cooling units, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire suppression systems, building automation systems, and general facilities equipment.Key job responsibilities- Oversee all aspects of the data center's critical infrastructure. Ensure that all work performed within the space is done to high quality and without impact to internal/external customers- Oversee the safety, security, availability, quality, and performance of the team, while driving a positive customer experience across multiple shift schedules- Manage teams of 24x7 engineering technicians and Facility Managers in all facets of their career- Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion- Ensure staffing levels are maintained and grow with expansions- Be actively involved in ongoing construction activities- Coordinate daily with a multitude of third party vendors ensuring adherence to contracted SLAs- Effectively and efficiently manage the operations budget and expendituresAbout the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Bachelor's degree or higher in a relevant engineering discipline, or relevant experience.- 5+ years of relevant experience working in data centers or critical infrastructure with an emphasis on building and equipment operation- 3+ years of relevant experience in a management position with 5 or more direct reports ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.We are currently expanding our decommissioning team and are looking for a proven cable technician with experience in robust technical understanding of network and infrastructure. The Network & Cable Decommissioning team (NCD) are looking to hire a highly motivated, self-driven decommissioning technician who will work closely with project managers, network engineers, and operations teams to recover cabling infrastructure, and sanitize legacy abandoned cable. The NCD Tech will be responsible for executing assigned efforts and communicating status updates of those task. The Network and Cable Decommissioning team’s primary focus is to reclaim capacity for our customers by safely removing decommissioned legacy network equipment and old cabling infrastructure, thus enabling a life cycle approach for the physical layer of our data center network, which will help utilize our existing DC space to its fullest potential.Key job responsibilitiesPhysical Decommissioning of network and cabling infrastructure in a Data Center environment.Manage assigned work and priorities through ticketing system and/or workflows.Provide status updates to Stakeholder via ticketing system.Effectively co-ordinate and deliver multiple tasks congruently.Exhibit quality workmanship on all work and maintain Data Center cleanliness.Effectively leverage the logical tools and systems that are provided.Follow all production, safety and quality standards, codes and industry best practices.Collaborate with various Stakeholders to remove obstacles.Read and comprehend datacenter build documentation, and site specific layout material.Travel within geographical work area is required, up to 25% travel outside traditional work area may be required depending on your primary region.Scope effort assigned, validate all work is ready for decommissioning, create change requests to perform work, and timely execute effort that has been assigned.All efforts need to be documented via ticketing system.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS- 2+ years’ experience coordinating work and priorities through ticketing system and workflows- 2+ years of computer hardware troubleshooting and repair experience and 1+ years of computer networking experience- High school or equivalent diploma ...

This position will be required to sit in Fredericksburg, VA as the primary location for approximately 4-6 months until the building in Stafford, VA is open and operational.How would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation.AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Facility Managers help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market.We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. Let’s work hard, have fun, and make history!Key job responsibilities- Oversee all aspects of the data center’s critical physical infrastructure. Maintain high availability and performance while ensuring that all work performed within the site is done to high quality without impact to internal/external customers and maintain service level agreements.- Manage on-site teams of 24x7 shift technicians, sub-contractors and vendors ensuring that all work performed is in accordance with established practices, procedures and safety protocols.- Drive safety and security culture and compliance within the team- Hire, coach, and promote team members. Responsible for team's career development and performance management- Promotes healthy team culture and peak morale- Effectively and efficiently manage the operations budget and expenditures.- Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.- Act as an escalation point for all facilities-related issues. Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.- Utilize root cause analysis and troubleshooting/problem solving skills- Respond to out-of-hours emergency calls.- Role may support more than one location/site.- May assist in the build out of new facilities and assist in projects to increase current facility efficiency- Utilize Microsoft Excel, Word, Outlook and other basic administrative tools to perform day to day tasksPhysical Requirements:Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:- Participate in group lifts for 40+ pounds- Maintain balance and perform construction tasks while on a ladder- Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position- Work in an environment requiring provided ear protectionA day in the lifeWe are seeking an energetic Data Center Facility Manager to serve as a technical resource and leader within Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The Data Center Facility Manager will oversee operations and management of technicians responsible for routine and emergency services on a variety of critical systems such as: switch gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc. They will assist in maintaining a high reliability and performance while keeping operating costs in facilities at a minimum. This equipment supports mission-critical servers and must maintain better than 99.999% uptime.About the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- High school or equivalent diploma- 4+ years of experience in a management position with 5 or more direct reports- 5+ years of relevant work experience in a data center or other mission critical environment with knowledge in UPS, Generators, HVAC, Evaporators and other critical infrastructure OR 7+ years of Technical (Military/Trade School) training and/or experience ...

delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.How would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation.AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Chief Engineers (CE) help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market.We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. Let’s work hard, have fun, and make history!Key job responsibilities- Act as the primary escalation point for all facilities-related issues. Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.- Perform root cause analysis of equipment failures, and troubleshooting of facility within internal Service Level Agreements (SLA).- Provide training and guidance to Engineering Operations Technicians and responsible for working with Facility Manager (FM) to set team culture.- Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams- May assist in the build out of new facilities and assist in projects to increase current facility efficiency- Working outside of normal business hours for routine maintenance as required, including responding to out-of-hours emergency calls.- Communicate complex technical information to a non-technical audience.- Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency- Ensure all safety procedures are adhered to by vendor and Amazon staff- Establish building performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance.- Utilize Microsoft Excel, Word, Outlook and other basic administrative tools to perform day to day tasksPhysical Requirements:Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:- Regularly lift and/or move up to 39 pounds independently- Participate in group lifts for 40+ pounds- Maintain balance and perform construction tasks while on a ladder- Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position- Work in an environment requiring provided ear protectionA day in the lifeThis role acts as Amazon’s front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They maintain, operate, and troubleshoot mission-critical data center facility equipment including electrical support equipment that supports servers that must maintain better than 99.999% uptime. Equipment will include but is not limited to stand-by diesel generators and related fuel systems, 3 phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire/life safety equipment, building automation systems, and general facilities equipment.The CE directs, trains and supports technicians in their role of providing hands-on electrical and mechanical equipment troubleshooting and operations. Implementation and execution of site/equipment-specific training exercises is also expected. They manage projects from conception to completion. These projects involve independent work as well as collaboration with external support groups including engineering, automation, processing, and finance in both local and global settings. The CE will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results for future implementation at other facilities.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS - Technical (Military/Trade School) training or degree in a relevant field (for example: electrical, mechanical). - 3+ years of electrical or mechanical experience. - 3+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience. ...

At Amazon, we're working to be the most customer-centric company on Earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers.The Data Center Infrastructure Operations organization is looking for an individual with proven skills to help support our Facility Operations Center. The Facility Operations Center is responsible for 24X7 monitoring of the data center’s infrastructure. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail.The FOC Manager is responsible for ensuring that the team is operating at peak efficiency. This involves auditing routine processes and emergency response, conducting data center infrastructure training and drills, providing on-call event support, refining processes, analyzing data and alarms, writing reports, and conducting assessments. The manager serves as an expert technical resource in data center critical infrastructure, operations, and controls systems for the FOC. The ideal candidate will act as a subject matter expert in data center infrastructure for various data center designs. The successful candidate will be responsible for providing assistance and support to the onsite operations teams and be a force multiplier in the FOC. The position will help ensure overall availability and reliability to meet or exceed defined service levels. If you are passionate about the customer experience; you think and act globally; and you want to contribute to the operational excellence of Amazon Data Centers, then this may be the place for you!This position requires that the candidate selected be a US Citizen and must currently possess an active TS/SCI security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.Key job responsibilities- Oversee the day-to-day use and operation of our monitoring platform. Understand the scope, impact, and expected alarms of planned work at the data centers.- Operate independently to drive positive business outcomes.- Act as an escalation point for FOC engineers and participate in an on-call rotation.- Perform alarm analysis and trending during planned and unplanned activities.- Complete audits on planned and emergency work.- Provide consistent training and guidance to FOC engineers.- Refine existing processes and create new standard processes for FOC engineers and Team Leads.- Communicate complex technical information to a non-technical audience.- Routinely analyze alarms and work with partner teams to identify efficiencies and patterns.- Drive projects with moderate-high complexity.- Responsible for conducting drills that are region, building, or design specific and identify team/individual growth opportunities.- Establish performance benchmarks and conduct audits to drive effectiveness.- SME for data center infrastructure.- Work outside normal business hours to support the 24/7 operation of the FOC.- Some travel required.About the teamThe Facility Operations Center (FOC) is a singular support team which proactively monitors life-safety systems and infrastructure equipment alarms (e.g., chillers, temperature sensors, generators, UPSs, switchgear, breakers, PDUs, ATSs, etc.) that provide power and cooling to data centers on a 24x7x365 basis.We support Data Center Engineering Operations teams who are responsible for the operation of infrastructure equipment. Our role is to ensure that critical alarms are properly Responded to, Acknowledged, Investigated, and Dispatched (RAID). Additionally, the FOC serves as a communications hub during both standard and emergency operations.We have a career path for you no matter what stage you’re in when you start here. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Current, active US Government Security Clearance of Top Secret or above- 6+ years of technical support experience in electrical, mechanical or controls disciplines, or Bachelor's degree in engineering or equivalent- Experience managing technical teams ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.We are seeking talented mid-level integration technicians on 2nd shift to execute development and production integration and test activities of the Kuiper satellite in final integration. Key job responsibilities- Integration and test of the Kuiper satellite and various complex subassemblies in a cleanroom and ESD controlled environment- Rigging and critical lifts of bulky, sensitive hardware- Use precision calibrated tools – torque wrenches, multimeters, optical inspection devices, micrometers and calipers- Read and interpret engineering drawings and technical documentation- Perform work according to procedures, specifications, and test instructions- Run functional and environmental testing on units, including some basic troubleshooting operations- Use computer software programs for controlling tests- Check and inspect your work after completion to ensure engineering and quality standards are met per the drawing and work instruction requirements- Collaborate with manufacturing engineers to develop and document activities, including continuous improvement opportunities- Perform other related duties, as assigned, for the purpose of ensuring an efficient, safe and effective work environmentAdditional Requirements- Willing to work all shifts, overtime and weekends as needed. Estimated shift times: Sun – Wed OR Wed – Sat (5pm – 3:30am PST) . Shifts may vary, depending on program needs.- Able to stand for long periods of time and perform repetitive assembly operations- Able to climb and down ladders, work in tight spaces, bending, grasping, sitting, pulling, pushing, stooping, and stretching may be required to perform the functions of this position.- Able to lift at least 25 lbs. unassisted- Must be willing to travel up to 5% to different sites and for trainingExport Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.The starting pay for this role in Washington State is up to $33.50/hour and employees are eligible for incremental raises based on tenure. A full range of medical, financial, and/or other benefits are provided. This information is provided per the Washington State Pay Transparency Act. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.A day in the lifeThe Integration Technician II will work closely with cross-functional engineering, test, quality and operations teams on both first-article hardware development and production hardware integration processes. This position requires skill and experience in a variety of areas, including mechanical assembly, avionics integration, rigging, electrical checkouts and environmental testing. In short, you will be responsible for a majority of the most critical tasks to build the Kuiper satellite, ensuring high quality, workmanship and safety standards are adhered to on a daily basis. BASIC QUALIFICATIONS- High school diploma, GED or equivalent experience- 2+ years experience in mechanical or electrical hardware assembly, test, and/or installation ...

Amazon Web Services (AWS) serves customers and developers who rely on storage, compute, and our other service capabilities. Our customers trust us to handle their data with air-tight security measures, which is something that we guarantee.AWS is growing rapidly, and we are looking for a Data Center Security Manager to join our expanding Infrastructure Operations team.Key job responsibilities- As a Data Center Security Manager (individual contributor) you will be tasked with driving operational security excellence in several separate facilities located within a short driving distance. - Your constant vigilance will discover physical security gaps and shortcomings, which you will drive to fix immediately. - You will interface and direct vendors involved in new security construction, repairs, daily security operations and patrols, and planning. - You will extract metrics and observe improvements by looking at hard data. - You will make suggestions on improving electronic surveillance and access controls. - You will direct efforts to educate data center occupants on false alarm reductions. - You will write and implement security process and procedures. - Your position will require you to write reports, create presentations and communicate with management on the status of physical security operations.About the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 3+ years overseeing security operations and personnel- 2+ years in security patrolling and reporting- 2+ years working with security vendors and contractors ...

Are you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment? Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon’s seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce, making sure their laptops, servers, and websites work seamlessly so they can build the technology that businesses worldwide rely on. As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees’, providing seamless end-to-end services and frictionless on-site technical support ensuring productivity remains secure and uninterrupted. Amazon’s ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient.ITS Support Engineers have an advanced understanding of IT standards, systems and equipment deployed throughout Amazon. They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team. Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs.Key job responsibilities• Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware • Provide on-call support for high severity incidents and act as an escalation point of contact for team • Assist with activities to triage and escalate system or network outages to reduce downtime• Understand and execute change management activities in a high availability environment• Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value• Effectively manage and oversee IT asset inventories• Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities• Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutionsA day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill-sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:• Medical, Dental, and Vision Coverage• Maternity and Parental Leave Options• Paid Time Off (PTO)• 401(k) PlanAbout the teamOur IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.Inclusive Team Culture: Here at Amazon, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge-sharing, and career-advancing resources, helping you develop into a better-rounded professional.If you're ready to join a team of passionate problem-solvers and make a real impact, apply now to become an ITS Support Engineer at Amazon!BASIC QUALIFICATIONS- High school or equivalent diploma- Excellent customer facing skills- 2+ years of technical experience in a corporate environment supporting Windows, Mac and/or Linux- 2+ years of experience with client, server, and network services DNS, DHCP, OSI Model and TCP/IP- 2+ years of experience troubleshooting in a multi-user high availability environment- 2+ years of experience with PC repair, troubleshooting, deployment and liquidation- Occasional travel required based on needs of the business ...

As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Cloud Support Engineer - Containers role supports services that focus on Containerization including Elastic Kubernetes Service (EKS), Elastic Container Service (ECS), Elastic Container Registry (ECR), Fargate, App Mesh, Batch. In this role, engineers interact with customers that reach out to AWS via email, chat or phone, helping our customers automate the management, scaling and deployment of containerized applications. Apart from working on a broad spectrum of technical issues, a Cloud Engineer in AWS may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact-deflection initiatives, participate in hiring, write tools and script to help the team, or work with leadership on process improvements and strategic initiatives.A day in the lifeYour day as a Cloud Support Engineer will include, but not be limited to, the following activities: • You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.• You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.• You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.• You will be continuously learning innovative technologies, and developing new technical skills and other professional competencies.• You will act as interviewer in hiring processes, and coach/mentor new team members.• PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday. Want to know what’s it like to be a Support Engineer at AWS? Take a look https://www.youtube.com/watch?v=GC3bWcFFZToAbout the teamAWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.BASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or a minimum of 1+ years of related professional and/or military experience and experience working with any of the container orchestration management tools such as Kubernetes, Docker Swarm. Basic understanding of Container networking. Good understanding of Linux, Networking concepts and protocols (DNS, TCP/IP, DHCP, HTTPS, OSI Model, FIlesystems, disk space, Memory, CPU issues ,Security, Encryptions etc.). ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The SBN Operations team is looking for an Infrastructure Ops Technician to join our expanding Central Infra Ops team. Infrastructure Ops Technicians work with established best practices to refine operational procedures and develop new tooling to support our networks.If you would like supporting and deploying large scale, enterprise class networks, we’d like to meet you. Your work will deliver the configuration and overall health of our infrastructure services for Amazonians and to assist in the development of innovative ways to automate and scale our infrastructure operations as we expand.Travel: Extensive travel will be required in 2024, but will be limited in 2025 and beyondKey job responsibilitiesThe position’s responsibilities involve installation, configuring, monitoring and resolving of issues with infrastructure hardware, configuration and network connectivity in Amazon corporate offices around the world. These activities include the following:- Installation and troubleshooting of infrastructure hardware, software and connectivity - Ability to travel within geographical work area is required.- Ability to work in a 24/7 environment- Communicate with technical and non-technical staff- Ability to work both independently and within a team environment- Display a commitment to quality and strong multi-tasking skills- Work closely with both internal customers and external vendors to maintain infrastructure healthA day in the lifeOur Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge while they:- Installation and troubleshooting of infrastructure hardware, software and connectivity - Solve problems at their root and step back to understand the broader context- Maintain service level agreements through the implementation of proactive issue detection and reporting- Are biased to act in the absence of direction or support- Improve effectiveness through process innovationAbout the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- BS in STEM area preferably in Information Systems or Computer Science, may be coupled with certifications to include CCNA, JNCIA + industry experience or 2+ year’s IT systems or relevant experience.- 2+ years of experience in one or more of the following technical domains: Compute (Server and virtual machines. Wintel/*nix), Networking (Fundamentals - Cisco CCNA or equivalent), Scripting (automation).- 2+ years of experience as a network engineer and deployments for large-scale networks in a corporate environment with hands on experience with physical infrastructure installations including hardware integration, racking, and cabling ...

As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Windows Enterprise Application role provides support for AWS paid support customers running enterprise Microsoft workloads on EC2 Windows, including Active Directory, ADCS, ADFS, Exchange, IIS, Remote Desktop Services, SQL Server, etc. We support various end user computing services (AppStream, WorkSpaces, WorkSpaces Secure Browser, WorkSpaces Thin Client, WorkMail, WorkDocs), end user collaboration services (Chime, re:Post Private, Wickr), and enterprise Windows storage solutions (FSx for Windows and FSx for ONTAP). Engineers develop Subject Matter Expertise in one or more services. Apart from working on a broad spectrum of technical issues, a Cloud Engineer in AWS may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact-deflection initiatives, participate in hiring, write tools and script to help the team, or work with leadership on process improvements and strategic initiatives.Key job responsibilitiesYour day as a Cloud Support Engineer will include, but not be limited to, the following activities: * You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.* You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.* You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.* You will be continuously learning innovative technologies, and developing new technical skills and other professional competencies.* You will act as interviewer in hiring processes, and coach/mentor new team members.* PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday. * Want to know what’s it like to be a Support Engineer at AWS? Take a look https://www.youtube.com/watch?v=GC3bWcFFZToAbout the teamAWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.BASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or a minimum of 1+ years of related professional and/or military experience and knowledge or experience with enterprise systems administration in Windows Server and related services (Active Directory, AD CS, AD FS, AD DNS, Exchange, IIS, Remote Desktop Services, SQL Server, Single Sign On) ...

**This position requires fluency in English and Japanese, both written and spoken, with the ability to communicate effectively in technical settings, with senior executives, and with external customers.**AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.The Enhanced Support Services (ES2) (formally E2M) team is part of the broader AWS Support organization and is a dive and save team who are dedicated to managing critical escalations, working with all areas of AWS including Support Engineering, Enterprise Support and the Service Teams to find a path to green for our customers. ES2’s purpose is to drive operational excellence and improvements to the overall customer experience.ABOUT YOUIncident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level – with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide.Finally, you are passionate about technology with a desire to learn more and do more with AWS. ABOUT THE ROLEAWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for a Major Incident Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers..*** Please note for this position, the core business hours of operation while in Daylight Time are from 8am-4pm PDT (10am-6pm CDT, 11am-7pm EDT). You can be located in any hub location time zone within the US but please only apply to this position if you are able to accommodate these core hours and periodic weekend coverage on a rotational basis (Tuesday-Saturday or Sunday-Thursday schedule when assigned, maintaining five-day work week). ***Key job responsibilitiesEvery day will bring new and exciting challenges that include elements of:* Drive the resolution of large scale customer impacting incidents as part of a team rotation* Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.* Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads* Contribute to Problem Records for customers* Conduct continuous real-time proactive monitoring of customer metrics* Prioritize, manage, and own emerging and developing customer issues from start to finish* Monitor and manage communications during high impact events via relevant channels* Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence* Lead projects and teams to drive operational improvements* Create and review documentation; design/influence new standard operating procedures* Identify and troubleshoot recurring platform issues and own projects to drive improvements* Mentor peers in your areas of technical and operational strength* Perform other duties as required by the organizationAbout the teamWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- Speak, write, and read fluently in Japanese- 3+ years of technical support experience- Bachelor's degree- Knowledge of distributed computing environments- Experience with AWS services and/or other cloud offerings ...