Operations, IT, & Support Engineering

Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.A TAM provides consultative architectural and operational guidance delivered in the context of customer’s applications and use-cases to help them achieve the greatest value from AWS. A TAM will work with their customer to provide tailored engagements including Strategic Business Reviews, Security Improvement Programs, guided Well-Architected reviews, Cost Optimization workshops, and a range of proactive services. TAMs will consult on architecture, governance, security, and operations, including cost management and other pillars of building on AWS. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy and resilient. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!About the teamWhy AWS?Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Bachelor’s Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.- 2+ years of technical engineering experience- Experience in Information Technology operations ...

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.This role is onsite and located in Boardman, OR. Key job responsibilitiesThe successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include:- Prioritize and assign trouble tickets to data center technicians and operators- Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations- Developing Career Paths for the employees and to make updates in our internal tools.- Recruit and train data technicians to ensure appropriate staffing levels- Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics- Fast learn or act as the subject matter expert across all aspects in data center operations- Ensure all operational KPIs and metrics are being measured and met- Inspire and guide improvement in team process, technology innovation and automation- Manage Large Scale Events (outages) and act as the call leader- Manage and improve the work-flows and through-put for data centers operations- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs - Maintain the on-call schedule coordinating absence and vacations- Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer ExperienceA day in the lifeAmazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.About the teamWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. LocationThis role is onsite and located in Boardman, OR.BASIC QUALIFICATIONS- A Bachelor's degree or 4+ years of professional or military experience in an IT related field.- 2+ years of experience managing people in a technical environment.- 2+ years experience in participating in on-call rotations, and providing after-hours support in an environment that operates 24/7- 2+ years of experience with Networking, or Computer hardware. ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon is looking for a Infrastructure Delivery Installation Technician to join our growing team within infrastructure operations. You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network.To be successful in this role you should possess technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. In addition, you must possess strong analytical skills with demonstrated problem solving ability. You will be able to leverage your experience exercising high levels of initiative, judgment, and diplomacy.Key job responsibilities• Move and implement large enterprise equipment• Patch cabling between equipment• Install Fiber and Copper cabling• Ensure proper safety and security standards are maintained during cabling and rack installation• Follow well established hardware installation procedures and break-fix activities• Ability to safely use material handling tools and equipmentIn addition, all candidates should be willing to work both independently and with a team. Workprioritization, organizational skills, effective communication, and the ability to react quickly arecritical to being successful.Physical Requirements:• Walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch.• Work at heights and from ladders• Regularly lift and/or move up to 40 pounds unassisted; and participate in group lifts for 50 pounds or more• Must be able to lift loads of up to 40 pounds and carry them for short distances• Continuously climb and descend stairs safely (applies to sites with stairs)• Reach and stretch to position equipment and fixtures while maintaining balance• Push or pull heavy objects into position• Daily travel between sites may be required• Ability to stand for long periods of time• Ability to work overtime as requiredHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Key job responsibilitiesManage work and priorities through ticketing system and workflows to complete customer requests and projects Collaboration with various stakeholders to remove project obstaclesTroubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low level application interactionUp to 20% travel within geographical work area is required. Some travel outside traditional work area may be requested, including internationallyTroubleshooting cabling infrastructure connectivity issues, including patch panels and patch cordsSpecifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipmentParticipate in the migration, basic configuration and rollout of new or upgraded hardwareMoving and lifting computer equipment up to 40 lbsAvailability to work in an environment that operates 24/7**Any physical requirements are expectations with reasonable accommodationsAbout the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- High school or equivalent diploma- 1 + years data center experience OR 1 + years of cabling experience OR 1+ year Information Technology / telecom industry experience or relevant education ...

Be a part of operating the world’s largest cloud computing infrastructure. Amazon Web Services is seeking bright, motivated, hardworking individuals to fill Data center Logistics Specialist positions. The ideal candidate possesses a strong work ethic, attention to detail, the ability to meet deadlines, and a commitment to Safety & Operational Excellence.Logistics Specialists monitor inventory levels to ensure that proper stock levels are maintained to support build and repair activities. They receive parts, maintain inventory, and check-out parts as needed to Data center Technicians and Engineers. They will also be responsible for loading and unloading shipments and transporting parts between different locations.This position involves frequent lifting of materials and products. Logistics Specialists will be required to keep precise records of all commodities going in and out of company. They must also maintain the cleanliness, organization, and safety of all work spaces. They must be available to work weekend shift work.The ideal candidate will have experience working in a warehouse or distribution environment, as well as experience and knowledge of reverse logistics processes. Experience handling vendor relationships is helpful.Key job responsibilitiesPrimary Focus: Inventory Control, AuditsThis position will be required to sit in Manassas, VA as the primary location for approximately 2-4 months until the building in Fredericksburg, VA is open and operational.Physical / Environmental Demands- Requires standing, sitting, and walking for prolonged periods of time.- Typically work is in a warehouse environment where the noise level is moderate to loud.- May also work is in a data center environment where the noise level is loud.- Occasionally assist in loading and unloading shipments.- Occasionally exposed to extreme cold or hot weather- This role may involve travel between sites- This role may also involve driving and transporting between sites with the use of company vehicleWork Environment- Work with and/or around moving mechanical parts- Noise level varies and can be loud- Temperature between 60 and 90 degrees, and will occasionally exceed 90 degreesA day in the lifeAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.About the teamAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- High school diploma or equivalent- 2+ years of logistics or other relevant experience- 2+ year of experience in shipping & receiving, inventory and warehousing practices ...

Our team is seeking a DevOps Engineer to join a team that integrates and manages innovative solutions that lead to improvements in Last Mile network. Amazon transportation encompasses all of the operations that deliver worldwide shipments to and from our fulfillment centers and third party locations. This team provides on-call support on a rotation basis schedule among the team members. Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Your problem solving skills and solutions will benefit customers directly, ensuring Amazon able to meet all its commitments to our customers. Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, C/C++, JAVA), performing SQL queries, updating, tracking and resolving technical challenges, build and develop tools which will automate daily operational activities. Responsibilities also include working alongside development on Amazon Corporate and Divisional software projects, updating/enhancing our current software, automation of support processes and documentation of our systems. This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups. The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. Your ability to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done would have direct impact on Amazon Transportation's network efficiency.BASIC QUALIFICATIONS- 1+ years of technical support experience- Knowledge of web services, distributed systems, and web application development- Bachelor's degree in computer science or equivalent. ...

The Data Center Infrastructure Delivery organization is looking for an Operations Manager with a successful, progressive career history in people management and tactical operations management. The team is responsible for the installation of fiber optic cabling and server racks across the Amazon data center platform. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilitiesThe ideal candidate will possess a technology background that enables them to understand the complexities of the sophisticated network architecture of Amazon data centers. To be a qualified candidate for this role you must have experience operating in large-scale data center or a background in telecom networks and display a demonstrated ability to think broadly and strategically, as this is needed to align the future of Infrastructure Delivery with the larger objectives of the business. You will be responsible for managing group of technicians who are installing and building server rack capacity for our customers. You must be passionate about the Customer Experience, think and act globally and want to contribute to innovations in the area of Data Center Infrastructure.- Managing and developing teams of technicians and engineers, providing both technical and leadership expertise and ensuring highest levels of performance.- Delivering capacity to existing Data Centres- Helping build and bring online new Data Centres- Constantly improving all our processes and procedures. We believe there is nothing we cannot improve- Assisting & managing relationships with external vendors & contractors- Liaising with internal teams & management groups- Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centres- Creating and maintaining metrics on all aspects of our Data Centres and utilizing those metrics to drive positive changes- Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor's degree or equivalent combination of education and experience- 3+ years of experience in a data center technology role and 3 + years of knowledge in TCP/IP networking, network cabling, optic types, and test equipments- 5+ years of experience in management/team lead function. ...

As an Amazon Field Engineer, you will provide full life-cycle support to AWS Data Centers from design inception through site improvement and maintenance. You will be the ‘go to’ engineering resource for your region when technical advice is needed, and will use your subject matter expertise and engage with diverse teams to:• Perform design and equipment submittal review for new Data Centers in your region.• Troubleshoot, conduct Root Cause Analysis (RCA) and create Corrective Action (CA) documentation for site/equipment failures. • Directly support operational issues with ad-hoc training, complex operating procedure reviews, including critical equipment, and event support.• Own the conceptual design for existing data center upgrades and design-solutions, which add capacity, improve availability, increase efficiency and sustainability.• Interface with internal data center operations team, data center design engineering team, server hardware team, environmental health and safety team to promote standards that maintain consistency and reliability in services delivered.• Develop innovative solutions for AWS’s data centers.• Work on concurrent projects, sometimes in multiple geographical regions.• Initiate and lead engineering audits including on-site visits within Amazon’s data centers. Produce reports outlining risks with recommended mitigations and remediations.• Act as resident engineer during new construction projects. Support construction, commissioning, and turnover.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilitiesAmazon's vision is to be the world's most customer-centric company, and this role is key to that vision. As a Field Engineer, you will be leading projects to fit out our data centers to meet ever-evolving customer needs as we continue expanding our fleet to hyper-scale. As an ideal candidate you:• Possess Strong Engineering Judgement and are able to provide recommendations despite uncertainty/ambiguity.• Are detail and data oriented.• Have experience solving problems with engineered solutions. • Have experience managing engineering projects and consultants.• Build trust and relationships with different stakeholders (e.g., Operations, Controls, Construction, Design, Commissioning, Product Managers, Technical Program Managers, ).• Are adaptable and inclined to get into the field to see things up close.• Excited about a mix of office and field work.Each day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally. We have an immediate opening for a Field Engineer in, America. If you meet these qualifications, exude passion, and enjoy the challenge of innovative projects at hyper-scale, this job is for you!About the teamWhy AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS• Bachelor’s Degree in Electrical Engineering or equivalent experience. ...

Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Manager to join our expanding Infrastructure Operations team AWS is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.A day in the lifeWe are currently expanding our infrastructure management team and are looking for proven technology managers with experience in people management, strong technical understanding and the drive and vision to take Amazon.com Data Center Operations to the next level. The successful candidate will have experience managing people with varying skillsets, devising strategies, mentoring people in all levels, sponsoring projects, and proposing technical solutions. Some high-level responsibilities include:- Prioritize and assign trouble tickets to data center technicians and operators- Routinely review ticket queue for large events and address accordingly- Coordinate change management resources- Guide, train and educate data staff on the best practices related to all service owner issues- Manage and deliver mid-size projects- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs- Manage a diverse team of data technicians with varying skills- Provide weekly report to the data center manager- Maintain the on-call schedule coordinating absence and vacations- Recruit and train data technicians to ensure appropriate staffing levels- Host weekly staff meetings- Write and deliver performance reviews for staffAbout the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- A bachelor's degree or equivalent combination of education and experience- 2+ years of experience managing people in a technical environment- 3+ years of networking experience and knowledge of cabling best practices- 3+ years of experience with hardware architectures and troubleshooting experience- 3+ years of experience with system management tools and client/server environments ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.In 2019, Amazon co-founded The Climate Pledge and made a commitment to achieve net-zero carbon by 2040 —10 years ahead of the Paris Agreement. We invited others to join us and there are now more than 300 businesses and organizations across 51 industries and 29 countries that have signed the Pledge, which means we are collectively coming at the climate crisis from nearly every sector and nearly every angle.As part of our efforts to decarbonize our business, we became the world’s largest corporate purchaser of renewable energy in 2020, and last year, we reached 85% renewable energy across our business, and are on a path to power our operations with 100% renewable energy by 2025.We recently announced that AWS will be water positive by 2030, returning more water to communities than it uses in its direct operations. The company also announced its 2021 global water use efficiency (WUE) metric of 0.25 liters of water per kilowatt-hour, demonstrating AWS’s leadership in water efficiency among cloud providers. To learn more about AWS’s water+ commitment visit: Water Stewardship.Come join the team that is building the tools and innovative technology to manage our growing portfolio of renewable energy investments, including solar, on-shore and off-shore wind farms.Key job responsibilitiesAs an data scientist, you will employ machine learning and analytics to create scalable solutions for problems in sustainable energy space. You will dissect large historical business data sets to enhance and streamline essential processes. You will partner with data and software teams to create models for predictive insights and establish automated methods for large data analysis.A day in the lifeTo learn more, you can visit: amazon sustainability in the cloudAbout the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 2+ years of data scientist experience- 3+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience- 3+ years of machine learning/statistical modeling data analysis tools and techniques, and parameters that affect their performance experience- Experience applying theoretical models in an applied environment ...

How would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation. AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Engineering Operations Technicians II (EOT’s) help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market. Key job responsibilities• Tasked with driving innovation while reducing operational costs in the facilities. • Drive projects with moderate complexity. • Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA). • Perform rack installs, rack decommissioning, operational readings and facility management. • Provide key performance indicators to senior engineers. • Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.• Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center. • Ensure all safety procedures are adhered to while performing work.• Perform basic support concepts such as ticketing systems, root cause analysis, change management creation, writing procedures and building management systems. • Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations. • Maintain data center critical infrastructure equipment ensuring 99.999% uptime of the world's largest cloud computing portfolio. • Role may support more than one location/site. • Walk job sites in uneven terrain. Maintain balance and perform construction tasks while on a ladder • Regularly lift and/or move up to 39 pounds unassisted and participate in group lifts for 40+ pounds • Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull. About the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- High school or equivalent diploma - 2+ years of electrical and/or mechanical experience OR 2+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience - 2+ years of experience MS Office Suite experience ...

How would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation.AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Engineering Operations Technicians (EOT’s) help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market.We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. Let’s work hard, have fun, and make history!Key job responsibilities- Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability- Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)- Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA)- Perform rack installs and rack decommissioning within internal SLA- Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment- Technical writing to support change management program- Monitor daily work requests and manage to resolution, and execute projects from conception to completion- On-site support of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation- Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations.- Role may support more than one location/site.Physical Requirements:Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:- Regularly lift and/or move up to 39 pounds independently- Participate in group lifts for 40+ pounds- Maintain balance and perform construction tasks while on a ladder- Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position- Work in an environment requiring provided ear protectionA day in the lifeThis role acts as Amazon’s front line when it comes to hands-on electrical and mechanical equipment preventative maintenance (PM) and troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by diesel generators and related fuel systems, 3 phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire/life safety equipment, building automation systems, and general facilities equipment.About the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Technical (Military/Trade School) training or 2+ years of electrical or mechanical, HVAC, fire system experience in a mission-critical infrastructure or equivalent experience in a relevant industry (for example: electrical or mechanical) 2+ years of electrical or mechanical experience- 2+ years’ experience with Microsoft Office products (including Excel, Word and PowerPoint)- High school or equivalent diploma ...

Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completionEffective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States) Key job responsibilitiesThe successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include:- Prioritize and assign trouble tickets to data center technicians and operators- Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations- Developing Career Paths for the employees and to make updates in our internal tools.- Recruit and train data technicians to ensure appropriate staffing levels- Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics- Fast learn or act as the subject matter expert across all aspects in data center operations- Ensure all operational KPIs and metrics are being measured and met- Inspire and guide improvement in team process, technology innovation and automation- Manage Large Scale Events (outages) and act as the call leader- Manage and improve the work-flows and through-put for data centers operations- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs - Maintain the on-call schedule coordinating absence and vacations- Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer ExperienceAbout the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- A Bachelor's degree or 4+ years of professional or military experience in an IT related field.- 2+ years of experience managing people in a technical environment.- 2+ years experience in participating in on-call rotations, and providing after-hours support in an environment that operates 24/7, Networking and Computer Hardware. ...

We are seeking an energetic Data Center Facility Manager to serve as a technical resource and leader within Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The Data Center Facility Manager is responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data center. The Data Center Facility Manager will assist in maintaining a high reliability and performance while keeping operating costs in facilities at a minimum. This equipment supports mission-critical servers and must maintain better than 99.999% uptime. This role acts as Amazon’s front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot mission-critical data center facility equipment including electrical support equipment such as stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAC units, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire suppression systems, building automation systems, and general facilities equipment. Responsibilities- Oversee all aspects of the data center's critical physical infrastructure. Ensure that all work performed within the space is done to high quality and without impact to internal/external customers- Manage teams of 24x7 engineering technicians in all facets of their career- Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion- Coordinates daily with a multitude of third party vendors ensuring adherence to contracted SLAs- Effectively and efficiently manage the operations budget and expenditures- Routinely operate as the afterhours on-call Data Center Facility Manager for the data centers in the region. This will include responding to any issues within the data centers and managing the investigation, mitigation, and recovery of the issue(s) Physical Requirements:· Walk jobsites in uneven terrain.· Work at heights and from ladders.· Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or craw.· Regularly lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more.· Carry objects weighing up to 49 pounds for short distances· Work shifts longer than eight hours in duration.· Respond to off hour emergency calls.· Maintain balance and perform construction tasks while on a ladder· Coordinate body movements when using tools or equipment· Reach and stretch to position equipment and fixtures while maintaining balance· Bend or twist the body into unusual positions while working· Perform physical tasks all day without becoming overly tired· Use hands to manipulate small wires and objects· Apply muscular force quickly to objects and equipment· Push or pull heavy objects into position· Work in a noisy environment· Work at depths, such as under raised floors This position requires that the candidate selected be a US Citizen and maintain an active TS/SCI security clearance.BASIC QUALIFICATIONS- Bachelor's degree or higher in a relevant engineering discipline, or relevant experience, plus 1+ years of experience in a management position with 5 or more direct reports- 3+ years of experience working in data centers with an emphasis on building and equipment operation - This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance. ...

How would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation.AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Engineering Operations Technicians (EOT’s) help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market.We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. Let’s work hard, have fun, and make history!Key job responsibilities- Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability- Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)- Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA)- Perform rack installs and rack decommissioning within internal SLA- Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment- Technical writing to support change management program- Monitor daily work requests and manage to resolution, and execute projects from conception to completion- On-site support of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation- Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations.- Role may support more than one location/site.Physical Requirements:Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:- Regularly lift and/or move up to 39 pounds independently- Participate in group lifts for 40+ pounds- Maintain balance and perform construction tasks while on a ladder- Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position- Work in an environment requiring provided ear protectionA day in the lifeThis role acts as Amazon’s front line when it comes to hands-on electrical and mechanical equipment preventative maintenance (PM) and troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by diesel generators and related fuel systems, 3 phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire/life safety equipment, building automation systems, and general facilities equipment.About the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- High school or equivalent diploma- Technical (Military/Trade School) training or 1+ years of electrical or mechanical, HVAC, fire system experience in a mission-critical infrastructure or equivalent experience in a relevant industry (for example: electrical or mechanical) 1+ years of electrical or mechanical experience- 1+ years’ experience with Microsoft Office products (including Excel, Word and PowerPoint) ...

At Amazon, we’re working to be Earth’s most Customer-centric Company and Earth’s Best Employer. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help us build and expand the Cloud, this is your chance to make history.Amazon is looking for an Infrastructure Delivery- Deploy Technician to join our growing team within infrastructure operations. You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network.The position's responsibilities include scaling support of several data center locations and day to day assistance with capacity management. You will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Network Leadership and Technical Project Managers.You will leverage your experience supporting large scale, enterprise class networks as well as network implementation and troubleshooting. As a Infrastructure Delivery- Deploy Technician, you will work in a fast paced, collaborative environment with regular peer and customer interaction. In addition to providing management and support of AWS’ vast network infrastructure, Infrastructure Delivery- Deploy Technicians establish and follow best practices and refine operational procedures.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities• Managing work and priorities through ticketing system and workflows to complete customer requests and projects• Collaborating with various stakeholders to remove project obstacles• Troubleshooting networking, routing and interconnectivity issues, including patch panels and patch cords• Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment• Participating in the migration, basic configuration and rollout of new or upgraded hardwareAll physical requirements are expected with reasonable accommodations: - Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds- Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed.- Working in cramped and/or elevated and/or noisy environments.- Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day.- Ascending and descending ladders, stairs, and gangways safely and without limitationNOTE: Amazon is not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- High school or equivalent diploma- 2+ year or experience in any of the following or similar technical or vocational roles: Computer Hardware Repair, Infrastructure Cabling, Network Deployment, Data Center Operations, Technical Project Management ...

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.This role is onsite and located in Boardman, OR. Key job responsibilitiesThe successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include:- Prioritize and assign trouble tickets to data center technicians and operators- Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations- Developing Career Paths for the employees and to make updates in our internal tools.- Recruit and train data technicians to ensure appropriate staffing levels- Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics- Fast learn or act as the subject matter expert across all aspects in data center operations- Ensure all operational KPIs and metrics are being measured and met- Inspire and guide improvement in team process, technology innovation and automation- Manage Large Scale Events (outages) and act as the call leader- Manage and improve the work-flows and through-put for data centers operations- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs - Maintain the on-call schedule coordinating absence and vacations- Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer ExperienceA day in the lifeAmazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.About the teamWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. LocationThis role is onsite and located in Boardman, OR.BASIC QUALIFICATIONS- A Bachelor's degree or 4+ years of professional or military experience in an IT related field.- 2+ years of experience managing people in a technical environment.- 2+ years experience in participating in on-call rotations, and providing after-hours support in an environment that operates 24/7- 2+ years of experience with Networking, or Computer hardware. ...

How would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation.AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Facility Managers help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market.We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. Let’s work hard, have fun, and make history!Key job responsibilities- Oversee all aspects of the data center’s critical physical infrastructure. Maintain high availability and performance while ensuring that all work performed within the site is done to high quality without impact to internal/external customers and maintain service level agreements.- Manage on-site teams of 24x7 shift technicians, sub-contractors and vendors ensuring that all work performed is in accordance with established practices, procedures and safety protocols.- Drive safety and security culture and compliance within the team- Hire, coach, and promote team members. Responsible for team's career development and performance management- Promotes healthy team culture and peak morale- Effectively and efficiently manage the operations budget and expenditures.- Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.- Act as an escalation point for all facilities-related issues. Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.- Utilize root cause analysis and troubleshooting/problem solving skills- Respond to out-of-hours emergency calls.- Role may support more than one location/site.- May assist in the build out of new facilities and assist in projects to increase current facility efficiency- Utilize Microsoft Excel, Word, Outlook and other basic administrative tools to perform day to day tasksPhysical Requirements:Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:- Participate in group lifts for 40+ pounds- Maintain balance and perform construction tasks while on a ladder- Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position- Work in an environment requiring provided ear protectionA day in the lifeWe are seeking an energetic Data Center Facility Manager to serve as a technical resource and leader within Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The Data Center Facility Manager will oversee operations and management of technicians responsible for routine and emergency services on a variety of critical systems such as: switch gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc. They will assist in maintaining a high reliability and performance while keeping operating costs in facilities at a minimum. This equipment supports mission-critical servers and must maintain better than 99.999% uptime.About the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- High school or equivalent diploma- 2+ years of experience in a management position with 5 or more direct reports- 2+ years of relevant work experience in a data center or other mission critical environment with knowledge in UPS, Generators, HVAC, Evaporators and other critical infrastructure OR 7+ years of Technical (Military/Trade School) training and/or experience ...

Job summaryAmazon, one of the top 100 companies in the United States, has an immediate opening for a IT Equipment Coordinator in our Fulfillment Center. Fulfillment Centers throughout the U.S. handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Equipment Coordinator will be responsible for utilizing his/her skills to provide assistance to the operations team by maintaining IT inventory, coordinating ordering, delivery, and audits of assets assigned to the IT department, and maintaining general standardized housekeeping of all IT areas. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History.Key job responsibilities• Responsibilities include allocation and maintenance of IT equipment throughout the Fulfillment Center. • IT Equipment Coordinators are also responsible for organizing & maintaining spares inventory, RMA and repair process for all devices under warranty. • The IT Equipment Coordinator is a member of the larger IT team within the FC supporting the Techs & Engineers in daily projects, tasks and activities to support FC Operations as directed. This position reports directly to the IT manager for the fulfillment center.A day in the lifeupdating and resolving ticketsconducting regular equipment auditsassist in procurement, receiving & maintaining critical spares & proper inventory levelstriage and repair defective equipment, processing RMAsassisting Operations with equipment readiness for start of shiftwork as part of the team implementing local and OTS projectsBASIC QUALIFICATIONS• Understanding of basic computer/network concepts and terms• Experience with inventory management and asset tracking• Experienced background with computers troubleshooting and repair• Experience in Microsoft Office applications including but not limited to MS Word, Excel, Power Point, and Outlook• High school diploma or equivalent• Willingness to work flexible shifts and schedule including weekends, nights, holidays, and rotating shifts from days to nights• Stand/walk for 10-12 hours at a time• Must be able to bend and lift equipment throughout the shift• Authorization to work in the U.S. without sponsorship ...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes including Automotive, Financial Services, Energy, Big Data, and more gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.The TAM role is not directly hands on keyboard within the customer’s environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy and resilient. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us! About the teamAbout AWSDiverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- Bachelor’s Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.- 2+ years of technical engineering experience- Experience in Informational Technology operations ...

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilitiesThe successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include:- Prioritize and assign trouble tickets to data center technicians and operators- Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations- Developing Career Paths for the employees and to make updates in our internal tools.- Recruit and train data technicians to ensure appropriate staffing levels- Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics- Fast learn or act as the subject matter expert across all aspects in data center operations- Ensure all operational KPIs and metrics are being measured and met- Inspire and guide improvement in team process, technology innovation and automation- Manage Large Scale Events (outages) and act as the call leader- Manage and improve the work-flows and through-put for data centers operations- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs - Maintain the on-call schedule coordinating absence and vacations- Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer ExperienceA day in the lifeAmazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.About the teamWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- A Bachelor's degree or 4+ years of professional or military experience in an IT related field.- 2+ years of experience managing people in a technical environment.- 2+ years experience in participating in on-call rotations, and providing after-hours support in an environment that operates 24/7- 2+ years of experience with Networking, or Computer hardware. ...