Principal Applied Scientist/Operations Researcher, Fulfillment Technologies and Robotics

Do you want to be part of a team that's revolutionizing Amazon's fulfillment and packaging technology? Can you commit to optimizing systems that process tens-of-millions of customer packages daily with the lowest cost to serve and a defect-free customer experience? Do you have a passion for solving complex science challenges and building a sustainable e-commerce experience?Your Optimization skills can help make that a reality on the Mechatronics and Sustainable Packaging team. We are seeking a Principal Applied Scientist/Operations Researcher who will join a team of experts in the field of Machine Learning (ML), Statistics, Operational Research, Computer Vision and Generative AI to work together to break new ground in the world of automated packaging solutions. You'll work in a collaborative environment where you can pursue ambitious research with many peta-bytes of data, work on problems that haven’t been solved before, quickly implement and deploy your algorithmic ideas at scale, understand whether they succeed via statistically relevant experiments across millions of customers, and publish your research. You'll see the work you do directly improve the packaging experience of Amazon customers in the fulfillment technology space. If you are interested in robotics, computer vision, machine learning, operations research, statistics, big data, and building scalable solutions, this role is for you.The successful candidate will have a PhD in Operations Research (OR), Computer Science, or Engineering with a strong focus on constrained optimization and 10+ years of practical experience solving complex OR problems. Manufacturing, packaging and/or logistic experience is a plus, but not a requirementKey job responsibilities- Advance exploratory research projects in operations research , machine learning, and related fields to create defect-free packaging customer experiences- Analyze large amounts of Amazon shipments to discover patterns, find opportunities, and develop highly innovative, scalable algorithms to seize these opportunities- Validate new or improved models via statistically relevant experiments across millions of customers- Work closely with software engineering teams to build scalable prototypes for testing, and integrate successful models and algorithms in production systems at very large scaleBASIC QUALIFICATIONS-Ph.D. degree in Operations Research, Computer Science, Machine Learning, or a related field with publications in refereed academic conferences and journals-10+ years experience in solving difficult machine learning, optimization, or statistical business problems-Experience programming in Python, Java, C++ or a related language-Proven track record in leading, mentoring, and growing teams of scientistsDemonstrated ability to serve as a technical lead -Excellent writing skills for presenting business cases and scientific models with rigorous analyses that support results/conclusions to influence important decisions. -Strong fundamentals in problem solving, algorithm design and complexity analysis ...

Applied Scientist II, Fulfillment Planning and Execution Science - Fulfillment Optimization

Have you ever wondered how Amazon predicts when your order will arrive and how we ensure that it actually arrives on at the promised date/time? Have you wondered where all those Amazon semi-trucks on the road are headed? Are you passionate about increasing efficiency and reducing carbon footprint? Does the idea of having worldwide impact on Amazon's logistics network including our planes, trucks, and vans sound exciting to you? If so, then we want to talk with you! At Amazon's Supply Chain Optimization Technologies (SCOT), we are tasked with optimizing the fulfilment on customer orders so that we fulfil all orders worldwide in the most intelligent manner while ensuring Amazon customers get their orders on time.Fulfillment Planning & Execution (FPX) Science team within SCOT- Fulfilment Optimization owns and operates OR/ML and simulation systems that continually optimize the distribution of tens of millions of products across Amazon’s warehouses in the most cost-effective manner, utilizing large scale optimization techniques and distributed computing in trying to reduce overall transportation costs while improving the customer experience. We are focused on saving hundreds of millions of dollars using Optimization, machine learning, and scalable distributed software on the cloud that automates and optimizes inventory and shipments to customers under the uncertainty of demand, pricing and supply.We’re looking for a passionate, results-oriented, and inventive scientist who can create and improve models for our outbound transportation planning systems. In addition, you will be working on design, development and evaluation of highly innovative models for solving complex business problems in the area of outbound transportation planning and execution systems. You will work closely with our product managers and software engineers to disambiguate complex supply chain problems and create optimization solutions to solve those problems at scale. You will directly impact our direct customers, and even play with big data and incredible scale in the background.Watch http://bit.ly/amazon-scot to get the big picture. Key job responsibilities* Design, development and evaluation of highly innovative optimization models for solving complex business problems. * Research and apply the latest optimization techniques and best practices from both academia and industry. * Think about customers and how to improve the customer delivery experience. * Use and analytical techniques to create scalable solutions for business problems. * Work closely with software engineering teams to build model implementations and integrate successful models and algorithms in production systems at very large scale. * Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementation.A day in the lifeThis is a great role for someone who likes to learn new things. You will have the opportunity to learn all about how Amazon plans for and executes within it's logistics network including Fulfillment Centers, Sort Centers, Delivery Stations, and more. In this role, you will be a design and develop Optimization models with significant scope, impact, and high visibility. Your solutions will impact business segments worth many-billions-of-dollars and geographies spanning multiple countries and markets. From day one, you will be working with bar raising scientists, engineers, and designers. You will also collaborate with the broader science community in Amazon to broaden the horizon of your work. Successful candidates must thrive in fast-paced environments, which encourage collaborative and creative problem solving, be able to measure and estimate risks, constructively critique peer research, and align research focuses with the Amazon's strategic needs. We look for individuals who know how to deliver results and show a desire to develop themselves, their colleagues, and their career.About the teamFulfillment Planning & Execution Science team contains a group of scientists with different technical backgrounds including Machine Learning and Operations Research, who will collaborate closely with you on your projects. Our team directly supports critical functional areas across Fulfillment Optimization and the research needs of the corresponding product and engineering teams. We tackle some of the most mathematically complex challenges in facility and transportation planning and execution to improve Amazon's operational efficiency worldwide and at a scale that is unique to Amazon. We often seek the opportunity of applying hybrid techniques in the space of Operations Research and Machine Learning to tackle some of our biggest technical challenges. We disambiguate complex supply chain problems and create ML and optimization solutions to solve those problems at scale.BASIC QUALIFICATIONS- 3+ years of building models for business application experience- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience in patents or publications at top-tier peer-reviewed conferences or journals- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing ...

Data Scientist, AGI Autonomy Human Feedback

Our team’s mission is to build the world’s most useful agent, and we’re looking for a Data Engineer to build the pipelines and tools for collecting and analyzing a wide range of human data. You’ll work alongside world class AI researchers, engineers, and program managers to identify and implement the best processes for human data collection. This role is highly cross-functional, leveraging skills across data science, machine learning engineering, and project management to ensure our team collects the most effective agentic training data in a rapidly-evolving technological environment.Key job responsibilities* Work closely with researchers engineers to create robust data pipelines and data collection tools.* Work closely with program managers to optimize data collection processes.* Simplify and enhance the accessibility, clarity, and usability of large or complex datasets through the development of advanced dashboards and applications.* Take ownership of the design, creation, and upkeep of metrics, reports, analyses, and dashboards to inform data collection projects.* Develop and manage scalable, automated, and fault-tolerant data solutions using cutting-edge technologies such as Spark, EMR, Python, Redshift, Glue, and S3.* Continually improve ongoing reporting and analysis processes, automating or simplifying self-service support for datasets.BASIC QUALIFICATIONS* 3+ years of data engineering experience* 1+ years of program or project management experience* Proficient in SQL* Experience with data modeling, warehousing and building ETL pipelines* Experience using data and metrics to determine and drive improvements* Experience in at least one modern scripting or programming language, such as Python, Java, Scala, or NodeJS ...

Senior Generative AI Partner Strategist, Generative AI Innovation

AWS Generative AI Innovation and Delivery organization is looking for experienced and motivated business-oriented technologists who possess a unique balance of business knowledge, effective interpersonal skills, and some technological depth in the following areas: analytics/big data, machine learning and generative artificial intelligence. This role will focus on supporting customers looking to enhance their business or operational outcomes through the use of advanced and emerging technologies.You will drive and accelerate Generative AI adoption for customers by working with partners, AWS account teams, and other cross functional teams including services, professional services teams. You will define programs and initiatives where appropriate and leverage the programmatic approach to help customers drive their business metrics. As a trusted customer advocate, you will assess and deliver best practices around program delivery, project approaches, and business measurement in the context of engaging AWS partners for POC delivery and path to production for customers. The ability to connect business value to a scalable, repeatable, extensible approach is critical to the Strategist role.Key job responsibilities• Support AWS partners on Generative AI opportunities where the partner and AWS would jointly help customers explore the art of the possible with generative AI and machine learning, and to develop a roadmap to deliver business value in the most effective way• Discuss complex business concepts with executives, line managers and technologists• Engage with various AWS teams, including applied scientists, solutions architects, business development, marketing, industry specialists, partners and regional organizations• Drive large, complex sales opportunities from ideation, through vision building and scoping, all the way to closure and into delivery• Conduct workshop sessions to identify opportunities with our customers to scope how they could deliver business value through the use of generative AI or machine learningAbout the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.BASIC QUALIFICATIONS- Bachelor's degree, or 7+ years of professional or military experience- 5+ years of experience in the industry as a ML practitioner or executive- Experience participating in the sales lifecycle (directly or indirectly)- Experience in management consulting or related work- Experience launching technically complex programs, projects, or related work that include the following: big data, analytics, artificial intelligence, and machine learning ...

Applied Scientist II, AFT AI, Amazon Fulfillment Technologies (AFT)

Are you excited about developing generative AI and foundation models to revolutionize automation, robotics and computer vision? Are you looking for opportunities to build and deploy them on real problems at truly vast scale? At Amazon Fulfillment Technologies and Robotics we are on a mission to build high-performance autonomous systems that perceive and act to further improve our world-class customer experience - at Amazon scale. This role is for the AFT AI team which has deep expertise developing cutting edge AI solutions at scale and successfully applying them to business problems in the Amazon Fulfillment Network. These solutions typically utilize machine learning and computer vision techniques, applied to text, sequences of events, images or video from existing or new hardware. The team is comprised of scientists, who develop machine learning and computer vision solutions, analytics, who evaluate the expected business impact for a project and the performance of these solutions, and software engineers, who provide necessary support such as annotation pipelines and machine learning library development.We are looking for an Applied Scientist with expertise in computer vision. You will work alongside other CV scientists, engineers, product managers and various stakeholders to deploy vision models at scale across a diverse set of initiatives. If you are a self-motivated individual with a zeal for customer obsession and ownership, and are passionate about applying computer vision for real world problems - this is the team for you. Key job responsibilities- You will be part of a team of scientists and engineers and will work on scaling systems to production along side partner teams.- You will learn how to build robust solutions that operate at Amazon scale, and work with senior technical leaders to grow your skills.- You will face a high level of research ambiguity and problems that require creative, ambitious, and inventive solutions. - You will design and implement scalable solutions and solve complex problems- You will mentor and coach junior software developers- You should be a great communicator and should be motivated to achieve results in a fast-paced, and at times ambiguous, environment- You should be a self-starter with a bias towards independent problem solving.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamAmazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.The AFT AI team has deep expertise developing cutting edge AI solutions at scale and successfully applying them to business problems in the Amazon Fulfillment Network. These solutions typically utilize machine learning and computer vision techniques, applied to text, sequences of events, images or video from existing or new hardware. We influence each stage of innovation from inception to deployment, developing a research plan, creating and testing prototype solutions, and shepherding the production versions to launch.Our team is the central machine learning and computer vision team supporting all of AFT. The team is comprised of scientists, who develop machine learning and computer vision solutions, analytics, who evaluate the expected business impact for a project and the performance of these solutions, and software engineers, who provide necessary support such as annotation pipelines and machine learning library development.BASIC QUALIFICATIONS- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience programming in Java, C++, Python or related language- Experience developing and implementing deep learning algorithms, particularly with respect to computer vision algorithms- Experience in patents or publications at top-tier peer-reviewed conferences or journals- 1+ years of building models for business application experience- Experience with state-of-the-art deep learning and data science frameworks like PyTorch, TensorFlow, Pandas ...

Applied Scientist, Alexa International Tech

Alexa International Tech (AIT) team is looking for a passionate, talented, and inventive Applied Scientist to help build industry-leading technology with Large Language Models (LLMs) and multimodal systems, requiring strong deep learning and generative models knowledge. Key job responsibilitiesAs an Applied Scientist with the AIT team, you will work with talented peers to develop novel algorithms and modeling techniques to advance the state of the art with LLMs. Your work will directly impact our international customers in the form of products and services that make use of digital assistance technology. You will leverage Amazon’s heterogeneous data sources, unique but diverse international customer nuances and large-scale computing resources to accelerate advances in voice domain in multi-modal setup. The ideal candidate possesses a solid understanding of machine learning fundamentals and a passion for pushing boundaries in this vast and quickly evolving field. They thrive in fast-paced environments to will tackle complex challenges, and excel at swiftly delivering impactful solutions while iterating based on user feedback. A day in the life· Analyze, understand, and model customer behavior and the customer experience based on large scale data. Especially showing passion towards solving for international customer-centric challenges.· Build novel online & offline evaluation metrics an methodologies for personal digital assistants and customer scenarios, on multi-modal devices.· innovate and deliver deep learning based innovation across life-cycle such as policy-based learning, international customer specific model performance tuning.· Quickly experiment and setup experimentation framework for agile model and data analysis or A/B testing· Contribute through industry first research to drive the innovation forward. BASIC QUALIFICATIONS- 3+ years of building models for business application experience- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing ...

Applied Scientist - Sponsored Display - Amazon Advertising, Sponsored Display, Amazon Advertising

Want to work in a start-up environment with the resources of Amazon behind you? Do you want to have direct and immediate impact on millions of customers every day? If you are a self-starter, passionate about machine learning, deep learning, big data systems, enjoy designing and implementing new features and machine learned models, and intrigued by ambiguous problems, look no further.Amazon Advertising operates at the intersection of eCommerce and advertising, offering a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers of all types to reach Amazon customers on Amazon.com, across our other owned and operated sites, on other high quality sites across the web, and on millions of Kindles, tablets, and mobile devices. We start with the customer and work backwards in everything we do, including advertising. If you’re interested in joining a rapidly growing team working to build a unique, world-class advertising group with a relentless focus on the customer, you’ve come to the right place.About Our Team:Our team is responsible for building a new advertising product for non-endemic advertisers. We are tasked with taking this start-up offering to market, with the goal of empowering over one million non-endemic advertisers to independently plan and execute campaigns. “Non-endemic” brands offer products and services that are not sold/available in Amazon’s retail marketplace, including restaurants, hotels, airlines, insurance, telecom, and automobiles. We are embarking on a multi-year vision to democratize display advertising for non-endemic advertisers at self-service scale. This will open up Amazon Ads to self-service non-endemic demand— whether they sell on the Amazon store or not— to activate Amazon Ads first-party audiences built from shopping and streaming signals and access unique ad inventory to help grow their business.Key job responsibilities- Drive end-to-end Machine Learning projects that have a high degree of ambiguity, scale, complexity.- Perform hands-on analysis and modeling of enormous data sets to develop insights that increase traffic monetization and merchandise sales, without compromising the shopper experience.- Build machine learning models, perform proof-of-concept, experiment, optimize, and deploy your models into production; work closely with software engineers to assist in productionizing your ML models.- Run A/B experiments, gather data, and perform statistical analysis.- Establish scalable, efficient, automated processes for large-scale data analysis, machine-learning model development, model validation and serving.- Research new and innovative machine learning approaches.- Train and fine-tune neural models including transformers and language models.- Recruit Applied Scientists to the team and provide mentorship.BASIC QUALIFICATIONS- 3+ years of building models for business application experience- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing ...

Principal Applied Scientist, Amazon Stores Economics & Science (SEAS)

Stores Economics and Science (SEAS) is an interdisciplinary science and engineering team in Amazon's Stores organization with a peak-jumping mission: we apply expertise in science and engineering to move from local to global optima in methods, models, and software. We pursue this mission by leveraging frontier science; collaborating with partner teams; and learning from the tools, experience, and perspective of others. We scale by solving problems, first in the small to prove concepts, and then in the large by building scalable solutions. We also help other teams within Amazon scale by hiring and developing the best and embedding them in other business units. In 2024, we are focused on economics and science in areas related to (1) improving delivery speed and lowering cost-to-serve, (2) seller fees and incentives, and (3) emerging machine learning using LLMs. We also have some ongoing and highly leveraged collaborations that help partner teams inside Amazon short-circuit months of R&D or otherwise look around corners. We are looking for a seasoned Applied Science leader to build and deliver cutting-edge science and engineering solutions to improve our Stores business. In this role, you will lead a team of scientists and engineers with backgrounds in machine learning, NLP, IR, statistics, and economics to identify bottlenecks in our business, conceive new ideas to overcome those challenges, and deploy scientific solutions in partnership with product teams. Your responsibilities include developing the scientific models, benchmarks, and services. Graduate education and hands-on experience in machine learning, optimization, causal inference, Bayesian statistics, deep learning, or other quantitative scientific fields is a must. To be successful in this role, you should be a quick learner and comfortable with a high degree of ambiguity.Key job responsibilitiesKnowledge of causal inference and forecasting models are preferred. Practical knowledge of how we can leverage Transformers, LLMs, or other deep learning techniques for a variety of applications is a must.BASIC QUALIFICATIONS10+ years of building machine learning models for business application experiencePhD, or Master's degree and 10+ years of applied research experienceExperience programming in Java, C++, Python or related languageExperience with neural deep learning methods and machine learning ...

Research Scientist, Fulfillment By Amazon (FBA) Science, FBA Science

The Fulfillment by Amazon (FBA) and Supply Chain by Amazon (SCA) empower third-party sellers world-wide to use Amazon's advanced logistics, warehousing, distribution, fulfillment, and transportation services. These services ensure products remain in stock, customer orders are fulfilled fast and reliably, while end-to-end supply chain costs are reduced. As a result, sellers can focus less on supply chain management and more on developing products, delighting customers, and scaling their businesses. The FBA team is looking for a passionate, curious, and creative Research Scientist with expertise in operations research, machine learning or statistics, preferably with a focus on pricing and market design, and a proven record of solving business problems through scalable modeling and analytical skills. As a research scientist in the team, you will be responsible for designing and implementing optimization and ML models, building automated inventory, logistics, capacity and revenue management systems while collaborating with business and software teams to solve key challenges facing the worldwide FBA business. Such challenges include 1) designing end-to-end supply and demand management systems, 2) developing and improving optimization and ML models to support FBA sellers in growing their businesses, 3) creating decision-support tools that minimize the cognitive burden on sellers in navigating supply chain and operational complexities, 4) ensuring worldwide Amazon customers have access to the broadest selection of products from FBA sellers, and 5) driving cost efficiencies across end-to-end FBA supply chain. Unlike many companies that purchase off-the-shelf planning systems, we design and build custom solutions to suit Amazon's unique needs. Our team members are at the forefront of supply chain innovation, tackling some of the industry's most challenging problems alongside top product managers, research scientists, statisticians, economists, and software developers. We value individuals who exhibit deep technical proficiency, a desire for learning new areas, and a track record of delivering tangible results while fostering personal growth, team development, and career advancement.A day in the lifeAs a scientist on the team, you will be involved with every aspect of the process - from idea generation, business analysis and scientific research to development and deployment of advanced models - granting you a profound sense of ownership. Your solutions have the potential to drive billions of dollars in impact for Amazon's third-party seller business. From day one, you will collaborate with experienced scientists, engineers, and product managers who are passionate about their work. Additionally, you will engage with Amazon's broader decision and research science community, enriching your perspective and mentoring fellow engineers and scientists. The ideal candidate will have the strong expertise in applying operations research methodologies to solve a wide variety of supply chain problems, involving millions of unique products, hundreds of thousands of Selling Partners, and tens of millions of customers worldwide. You will strive for simplicity and demonstrate judgment backed by mathematical rigor, as you continually seek opportunities to innovate, build, and deliver. An entrepreneurial spirit, adaptability to diverse roles, and agility in a fast-paced, high-energy, highly collaborative environment are essential.About the teamSellers are a crucial part of Amazon's ecosystem, playing an integral role in our mission to offer the Earth's largest selection and lowest prices. FBA is a service that enables third-party sellers to outsource order fulfillment to Amazon, and leverage Amazon’s world-class facilities to provide customers Prime delivery promise. By partnering with Amazon, sellers benefit from cost-effective solutions that leverage our scale and technology, gain access to Prime members worldwide, boost their sales, and free up time to focus on inventing amazing products for customers. To further ease supply chain and operational complexities for our selling partners, Amazon introduced Supply Chain by Amazon (SCA), an end-to-end, fully automated suite of supply chain services. With SCA, Amazon handles everything from picking up inventory from global manufacturing facilities, shipping across borders, managing customs clearance and ground transportation, to storing inventory in bulk, managing replenishment across Amazon and other sales channels, and delivering directly to customers— all without sellers having to worry about managing their supply chain. A pivotal service within SCA is Amazon Warehousing and Distribution, which offers best-in-class bulk storage and distribution services, ensuring sellers remain well-stocked across all their sales and fulfillment channels while reducing overall supply chain costs. The FBA team is at the heart of this operation, responsible for inventory management, automated replenishment, fulfillment, pricing, resource planning, capacity management, and a wide range of operational recommendation services for sellers. We focus on understanding seller behavior and experience, building automated tools and assistants, recommending optimal actions, designing seller policies and incentives, and developing science-driven products and services that empower third-party sellers to grow their businesses. We develop and innovate science-driven solutions at the intersection of machine learning, statistics, economics, operations research, and data analytics. Our work spans the full stack, from foundational backend systems to advanced user interfaces. Our culture is rooted in rapid prototyping, rigorous experimentation, and data-driven decision-making.BASIC QUALIFICATIONS- PhD, or Master's degree and 4+ years of quantitative field research experience- Experience investigating the feasibility of applying scientific principles and concepts to business problems and products- Ph.D. in Operations Research, Machine Learning, Statistics, Computer Science, Applied Mathematics, Operations Management, Industrial Engineering, Economics or a related field.- 2+ years of experience in solving complex problems in the area of operations research, statistics or machine learning, as well as in developing strategies for large-scale supply chain, transportation and logistics networks.- Ability to perform quantitative, economic, and numerical analyses of large-scale systems under uncertainty using statistical and optimization tools such as Python, R and XPRESS to determine solution strategies for complex decision-making problems.- Fluency in using mathematical optimization or machine learning to develop solution methods to be used by in-house decision support tools and software.- Proficiency working with Python, SQL and/or C/C++.- Excellent written and verbal communication skills while addressing both technical and business people, ability to speak at a level appropriate for the audience, and skills to present business cases, and document models, analyses, and results to influence important decisions. ...

Applied Scientist, Customer Targeting

Are you passionate about leveraging data to deliver actionable insights that impact daily marketing activities at Amazon? The Customer Targeting team in Amazon is seeking an Applied Scientist to join our team to develop models for optimizing the performance of Amazon’s marketing initiatives across channels and advertising formats. You have experience applying modern machine learning methods to answer key business questions, make strategic and tactical recommendations for change, and work with business leaders to drive these to production. You are entrepreneurial and able to work in a highly collaborative environment.This role requires an individual with strong quantitative modeling skills and experience using statistical methods. The successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail, an ability to work in a fast-paced and ever-changing environment. You will be expected to: - Leverage knowledge of statistics and optimization to frame decision-making problems for determining marketing spends across channels. - Predict future customer behavior and business conditions through machine learning and predictive modeling. - Use analytical and predictive techniques to build models for optimizing targeting. - Present proposals and results in a clear manner backed by data and coupled with actionable conclusions.BASIC QUALIFICATIONS- PhD, or Master's degree and 3+ years of practical machine learning experience- Experience programming in Java, C++, Python or related language- Have publications at top-tier peer-reviewed conferences or journals- Ability to simplify complex technical concepts and explaining modeling approaches and outcomes to business leaders with the right level of detail. ...

Language Engineer II, Amazon Search

Amazon is among the top 10 most-visited website worldwide. Amazon's search experience is central to how hundreds of millions of customers shop using billions of queries to find products for sale. The scale and impact of Amazon Search is huge.Within the Amazon Search organization, the MIDAS (Metrics, Insights, Data Annotation for Search) team delivers high quality labeled data at scale in order to improve the search experience for shopping on Amazon through AI model training and evaluation as well as to produce metrics that measure our customer experiences. We focus on agility, linguistic expertise, high standards for data integrity, enabling self-service, and frugality of resources in order to meet or exceed our customers' expectations. We collaborate closely with several machine learning (ML) applied science, engineering, and product teams that develop and test ML models to improve the quality of semantic matching, ranking, computer vision, image processing, and augmented reality.The Language Engineer role in the MIDAS team owns the creation of the data annotation workflow, writing intuitive and labeler-friendly annotation guidelines, data wrangling and analysis, specifications for labeling UI templates, and reporting of labeled data quality metrics to deliver on internal customers' requirements and achieve the desired Amazon customer outcomes. In order to achieve high rates of accuracy and consistency in labeled data outputs, Language Engineers apply linguistic (i.e., semantics, syntax, pragmatics) and scripting expertise to overcome natural language processing and language understanding challenges.Key job responsibilities* Design and develop data annotation guidelines and workflows.* Manage and process large amounts of structured and unstructured data.* Adopt and design quality control metrics and methodology to evaluate the quality of data annotation.* Maximize productivity, process efficiency and quality through streamlined workflows, process standardization, documentation, audits and investigations on a periodic basis.* Handle annotation & data investigation requests from multiple stakeholders with high efficiency and quality in a fast-paced environment.* Collaborate with scientists, engineers, and product managers in defining metrics, guidelines, and workflows.* Initiate and contribute towards improvement projects, present solution proposals, and implement them.* Establish processes and mechanisms to onboard and train junior data associates on an ongoing basis.* Handle work prioritization and deliver based on business priorities.* Be flexible in changes to conventions deployed in response to customers’ requests and change workflows accordingly.BASIC QUALIFICATIONS* Bachelor’s or Master’s Degree in Linguistics, Computational Linguistics, Natural Language Processing (NLP), or other related field.* Relevant work experience of 5+ years.* Proficient in Python.* Knowledge of Regex, SQL, MS Excel, Git.* Ability to navigate a Unix terminal and use common command line tools.* Familiarity with annotation tools and workflows.* Excellent communication and strong organizational skills with a keen eye for details.* Comfortable working in a fast-paced, collaborative, and dynamic work environment.* Willingness to support several projects at one time and to accept reprioritization as necessary. ...

Applied Scientist, Scanless Tech, Amazon Robotics

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We’re looking for an Applied Scientist who will research, design, and implement machine learning solutions to unsolved, real world problems at Amazon Robotics. We invent new improvements every day. Amazon Robotics empowers a smarter, faster, more consistent customer experience through automation. Amazon Robotics automates fulfillment center operations using various methods of robotic technology including autonomous mobile robots, sophisticated control software, language perception, power management, computer vision, depth sensing, machine learning, object recognition, and semantic understanding of commands. Amazon Robotics has a dedicated focus on research and development to continuously explore new opportunities to extend its product lines into new areas. The Scanless Tech organization builds products that eliminate the need for explicit scanning in the Amazon Fulfillment Network. We research, design, and implement solutions for automated identification of objects and object movement by removing the need for manual scanning of identifiers, like barcodes. We integrate hardware, software, and machine learning, developing products that are solution-agnostic while enabling easy integration from installation to execution. We push the boundaries of current solutions to solve customer challenges and impact many areas of Amazon’s operations. For our associates, our systems affect user experience by improving safety and ergonomics. For our large fleet or robots, they improve overall throughput and efficiency.Come collaborate with us and develop pioneering applications in a highly exciting and innovative environment where your solutions will impact tens of thousands of users for every minute of their working day! Key job responsibilities* Identifying creative solutions for challenging research problems in computer vision• Developing software solutions to test hypotheses and demonstrate new functionality• Prototyping concepts on robots and other workcells to collect data and measure performance• Writing code and unit tests and integrating code with other software and hardware components• Scientific Writing A day in the lifeAmazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe Scanless Tech teams build products that eliminate the need for explicit scanning in the Amazon Fulfillment Network. We research, design, and implement solutions for automated identification of objects and object movement by removing the need for manual scanning of identifiers, like barcodes. We integrate hardware, software, and machine learning, developing products that are solution-agnostic while enabling easy integration from installation to execution. We push the boundaries of current solutions to solve customer challenges.Our solutions directly impact many areas of Amazon’s operations. For our associates, our systems affect user experience by improving safety and ergonomy. For our large fleet or robots, they improve overall throughput and efficiency.BASIC QUALIFICATIONS- 3+ years of building models for business application experience- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience in patents or publications at top-tier peer-reviewed conferences or journals- Experience programming in Java, C++, Python or related language- At least two years of relevant academic research in state-of-the-art approaches for at least one of the following: computer vision, resource allocation, simulations, optimization, planning, or machine learning ...

Sr. Applied Scientist, FAR (Frontier AI & Robotics)

Join the next revolution in robotics at Amazon's Frontier AI & Robotics team, where you'll work alongside world-renowned AI pioneers to lead key initiatives in robotic intelligence. As a Senior Applied Scientist, you'll spearhead the development of breakthrough foundation models that enable robots to perceive, understand, and interact with the world in unprecedented ways. You'll drive technical excellence in areas such as perception, manipulation, science understanding, sim2real transfer, multi-modal foundation models, and multi-task learning, designing novel algorithms that bridge the gap between state-of-the-art research and real-world deployment at Amazon scale.In this role, you'll combine hands-on technical work with scientific leadership, ensuring your team delivers robust solutions for dynamic real-world environments. You'll leverage Amazon's vast computational resources to tackle ambitious problems in areas like very large multi-modal robotic foundation models and efficient, promptable model architectures that can scale across diverse robotic applications.Key job responsibilities- Lead technical initiatives in robotics foundation models, driving breakthrough approaches through hands-on research and development in areas like open-vocabulary panoptic scene understanding, scaling up multi-modal LLMs, sim2real/real2sim techniques, end-to-end vision-language-action models, efficient model inference, video tokenization- Design and implement novel deep learning architectures that push the boundaries of what robots can understand and accomplish- Guide technical direction for specific research initiatives, ensuring robust performance in production environments- Mentor and support fellow scientists while maintaining strong individual technical contributions- Collaborate with engineering teams to optimize and scale models for real-world applications- Influence technical decisions and implementation strategies within your area of focusA day in the life- Develop and implement novel foundation model architectures, working hands-on with our extensive compute infrastructure- Guide and support fellow scientists in solving complex technical challenges, from sim2real transfer to efficient multi-task learning- Lead focused technical initiatives from conception through deployment, ensuring successful integration with production systems- Drive technical discussions within your team and with key stakeholders- Conduct experiments and prototype new ideas using our massive compute cluster- Mentor team members while maintaining significant hands-on contribution to technical solutionsAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamAt Frontier AI & Robotics, we're not just advancing robotics – we're reimagining it from the ground up. Our team is building the future of intelligent robotics through highly innovative foundation models and end-to-end learned systems. We tackle some of the most challenging problems in AI and robotics, from developing sophisticated perception systems to creating adaptive manipulation strategies that work in complex, real-world scenarios.What sets us apart is our unique combination of ambitious research vision and practical impact. We leverage Amazon's massive computational infrastructure and rich real-world datasets to train and deploy state-of-the-art foundation models. Our work spans the full spectrum of robotics intelligence – from multimodal perception using images, videos, and sensor data, to sophisticated manipulation strategies that can handle diverse real-world scenarios. We're building systems that don't just work in the lab, but scale to meet the demands of Amazon's global operations.Join us if you're excited about pushing the boundaries of what's possible in robotics, working with world-class researchers, and seeing your innovations deployed at unprecedented scale.BASIC QUALIFICATIONS- PhD, or Master's degree and 6+ years of applied research experience- 5+ years of industry or academic research experience- Experience programming in Java, C++, Python or related language- 5+ years of building machine learning models or developing algorithms for business application experience- Experience in patents or publication at top-tier conferences (NeurIPS, ICML, ICLR, CVPR, ICCV, RSS, CoRL).- Extensive track record of leading technical projects.- Experience mentoring junior scientists/engineers.- Demonstrated expertise in deep learning and model development. ...

Sr. Amazon Q Strategist, Amazon Q Customer Success Team

AWS is known for its relentless customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and rearchitecting critical processes to leverage the capabilities of Gen AI. AWS Amazon Q Customer Success Team (Q-CST) members leverage their deep knowledge of AWS services and market trends in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an enabler.Amazon Q Strategists are dynamic professionals who architect and propel customer success, expertly guiding organizations from initial proof-of-concept to full-scale production implementation of Amazon Q. These visionaries excel at crafting strategic roadmaps that expand Amazon Q's footprint across the enterprise, driving innovation and efficiency. With a strong executive presence, they skillfully navigate interactions with internal leadership (VPs, Directors) and diverse stakeholders, while rapidly building trust with Account Teams and customers at all levels, from Enterprise Architects to C-Suite executives. As technology specialists with keen business acumen, they possess the unique ability to identify high-impact use cases, quantify value, and drive measurable ROI, positioning them as indispensable partners in their customer' digital transformation journeys.Strategists orchestrate contractual agreements, align customer expectations, and ensure flawless delivery of solutions. This hybrid role combines AWS expertise, hands-on building skills, and cross-industry business acumen. Ideal candidates are customer-obsessed professionals who seamlessly blend technical expertise with strategic insight to drive outcomes, while maintaining a strong commitment to continuous learning and growth. Key job responsibilities- Lead comprehensive generative AI transformation programs from sales to delivery, partnering closely with customers to drive successful adoption, implementation, and measurable business value realization- Orchestrate high-level discussions on complex, industry-specific business and technical concepts, fostering alignment among C-suite executives, line managers, and technologists.- Design and facilitate engaging workshops that bridge customer technical and business teams, showcasing the transformative potential of Amazon Q and our Gen AI offerings to uncover high-impact business value opportunities- Support delivery teams with hands-on programming, blocker remediation, escalations, and ideating and delivering custom solutions when needed- Manage internal processes for projects such as project updates, approvals (legal, finance, operations), resource allocation, budget, timeline, tracking key metrics, and weekly reporting- Cultivate and maintain strong, trusting relationships with both customers and internal stakeholders including the Generative AI Innovation Center, solutions architects, service teams, business development, marketing, industry specialists, partners and regional organizations- Stay informed on Amazon Q service updates and advancements in generative AI technology through continuous learning and industry engagement- Proactively identify areas for improvement across processes and initiatives, taking ownership to develop and implement effective solutionsAbout the teamABOUT AWS: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- BA/BS degree with vertical industry sales and delivery experience with cloud services and solutions- 7+ years of consulting, architecture/design, and implementation of cloud-based solutions- 7+ years of external or internal customer facing, complex and large scale project management experience- 5+ years of hands-on software engineering experience, with expertise in areas such as database management, application development, and AI/ML- 3+ years of experience as an AI/ML practitioner or implementing generative AI solutions ...

Applied Scientist II , Amazon Content Foundations (ACF)

Are you passionate about solving complex problems and pushing the boundaries of technology in personalization and content understanding? We’re looking for an Applied Scientist II (L5) to join the Amazon Content Foundations (ACF) team within the Personalization (P13N) organization.Key job responsibilitiesIn this role, you will collaborate with Amazon's core and centralized systems to tackle challenging problems around content ingestion and curation, creating inspirational shopping experiences such as Shop By Interest (SBI). This includes:- Developing Large Language Models (LLMs) from scratch to enhance content understanding and engagement. - Diving deep into Amazon's content ecosystem to design and improve automated annotators that enable high-quality content ingestion. - Driving innovation to curate and present inspirational, engaging content to millions of Amazon customers. BASIC QUALIFICATIONS- 3+ years of building models for business application experience- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing ...

ML Quality Process Lead - Japanese, Customer Engagement Technology

The Customer Engagement Technology (CET) organization powers customer service by developing elegant customer and CS Associate (CSA) facing products globally. These products offer effortless self-service and automation solutions to our customers. If customers prefer to interact with a human, we enable CSAs to effectively and elegantly solve customers’ issues using our associate-facing products powered through human-centered design.We are seeking a ML (Machine Learning) Quality Process Lead, who are fluent in Japanese and English, to join the Omni Machine Learning Data Associate (MLDA) team within CET to help manage quality management processes to analyze, improve annotation, testing, and contact reading accuracy to support new feature and product launches for Customer Service Large Language Models (LLMs).Key job responsibilities- Review annotations by paying close attention to details, making necessary adjustments to ensure high-quality data that supports ongoing model improvement.- Perform root cause analysis using basic data analysis in Excel and SageMaker (annotation tool) on annotations to identify opportunities for improving data accuracy.- Provide support for ML model training data annotations, assisting annotators in maintaining high-quality work by enforcing best practices.- Improve Standard Operating Procedures (SOPs) by sharing findings from reviews or deep dives, ensuring a consistent standard of excellence across the team. - Review LLM testing results provided by testers, paying close attention to details, to ensure their accuracy and identify areas for improvement.- Carefully monitor the accuracy of multiple annotation projects and proactively communicate any blockers or potential delays in the completion of quality checks.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanAbout the teamOmni MLDA ((Machine Learning Data Associate) ) is a team that remotely works to develop and fine-tune generative AI machine learning models and executes testing plans to take the customer service experience to the next level. This is executed by teams of MLDAs working alongside Science and Product/Program Management teams to release localized customer-facing and agent-facing CS solutions, while allowing them to focus on the development of their new products. In addition, teams with existing CS experiences can rely on the Omni MLDA team to keep their solutions up-to-date and push identified technical defects to tech partner teams or defect elimination teams.BASIC QUALIFICATIONS- Language fluency in Japanese (Native-level) and English.- Experience in creating and managing ML annotation processes, testing models, and quality assurance methodologies.- Analytical and problem-solving skills to identify patterns, inconsistencies, and areas for improvement.- Ability to thoroughly investigate and identify misalignment between annotations and SOPs, as well as the root causes of inaccuracies.- Strong ownership and accountability to meet SLAs, and proactive communication regarding blockers, and proposed solutions.- Ability to collaborate closely with cross-functional teams, understand project/stakeholder requirements, and align annotation efforts and model testing accordingly. ...

Applied Scientist, AGI Personalization

The Amazon Artificial General Intelligence (AGI) Personalization team is looking for a passionate, highly skilled and inventive Applied Scientist with strong machine learning background to build state-of-the-art ML systems for personalizing large-scale, high-quality conversational assistant systems. As a Applied Scientist, you will play a critical role in driving the development of personalization techniques enabling conversational systems, in particular those based on large language models, information retrieval, recommender systems and knowledge graph, to be tailored to customer needs. You will handle Amazon-scale use cases with significant impact on our customers' experiences.Key job responsibilities- Use deep learning, ML and NLP techniques to create scalable solutions for creation and development of language model centric solutions for building personalized assistant systems based on a rich set of structured and unstructured contextual signals- Innovate new methods for contextual knowledge extraction and information retrieval, using language models in combination with other learning techniques, that allows effective grounding in context providers when considering memory, compute, latency and quality- Research in advanced customer understanding and behavior modeling techniques- Collaborate with cross-functional teams of scientists, engineers, and product managers to identify and solve complex problems in personal knowledge aggregation, processing, modeling, and verification- Design and execute experiments to evaluate the performance of state-of-the-art algorithms and models, and iterate quickly to improve results- Think Big on conversational assistant system personalization over a multi-year horizon, and identify new opportunities to apply these technologies to solve real-world problems- Communicate results and insights to both technical and non-technical audiences, including through presentations and written reportsAbout the teamThe AGI Personalization org uses various contextual signals to personalize Large Language Model output for our customers while maintaining privacy and security of customer data. We work across multiple Amazon products, including Alexa, to enhance the user experience by bringing more personal context and relevance to customer interactions.BASIC QUALIFICATIONS- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- 2+ years of building models for business application experience- Experience in patents or publications at top-tier peer-reviewed conferences or journals- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing ...

Applied Scientist, Applied AI

We are seeking a passionate, talented, and inventive individual to join the Applied AI team and help build industry-leading technologies that customers will love. This team offers a unique opportunity to make a significant impact on the customer experience and contribute to the design, architecture, and implementation of an innovative product.Key job responsibilitiesOn our team you will push the boundaries of ML and Generative AI techniques to scale the inputs for hundreds of billions of dollars of annual revenue for our eCommerce business. If you have a passion for AI technologies, a drive to innovate and a desire to make a meaningful impact, we invite you to become a valued member of our team.We are seeking an experienced Scientist who combines superb technical, research, analytical and leadership capabilities with a demonstrated ability to get the right things done quickly and effectively. This person must be comfortable working with a team of top-notch developers and collaborating with our research teams. We’re looking for someone who innovates, and loves solving hard problems.You will be expected to have an established background in building highly scalable systems and system design, great communication skills, and a motivation to achieve results in a fast-paced environment. You should be somebody who enjoys working on complex problems, is customer-centric, and feels strongly about building good software as well as making that software achieve its operational goals.A day in the lifeYou will be responsible for developing and maintaining the systems and tools that enable us to accelerate knowledge operations and work in the intersection of Science and Engineering. You will push the boundaries of ML and Generative AI techniques to scale the inputs for hundreds of billions of dollars of annual revenue for our eCommerce business. If you have a passion for AI technologies, a drive to innovate and a desire to make a meaningful impact, we invite you to become a valued member of our team.About the teamThe mission of the Applied AI team is to enable organizations within Worldwide Amazon.com Stores to accelerate the adoption of AI technologies across various parts of our business. We are looking for an Applied Scientist to join our Applied AI team to work on LLM-based solutions.BASIC QUALIFICATIONS- 3+ years of building models for business application experience- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience in patents or publications at top-tier peer-reviewed conferences or journals- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing ...

ML Quality Process Lead - Portuguese, Customer Engagement Technology

The Customer Engagement Technology (CET) organization powers customer service by developing elegant customer and CS Associate (CSA) facing products globally. These products offer effortless self-service and automation solutions to our customers. If customers prefer to interact with a human, we enable CSAs to effectively and elegantly solve customers’ issues using our associate-facing products powered through human-centered design.We are seeking a ML (Machine Learning) Quality Process Lead, who are fluent in Portuguese and English, to join the Omni Machine Learning Data Associate (MLDA) team within CET to help manage quality management processes to analyze, improve annotation, testing, and contact reading accuracy to support new feature and product launches for Customer Service Large Language Models (LLMs).Key job responsibilities- Review annotations by paying close attention to details, making necessary adjustments to ensure high-quality data that supports ongoing model improvement.- Perform root cause analysis using basic data analysis in Excel and SageMaker (annotation tool) on annotations to identify opportunities for improving data accuracy.- Provide support for ML model training data annotations, assisting annotators in maintaining high-quality work by enforcing best practices.- Improve Standard Operating Procedures (SOPs) by sharing findings from reviews or deep dives, ensuring a consistent standard of excellence across the team. - Review LLM testing results provided by testers, paying close attention to details, to ensure their accuracy and identify areas for improvement.- Carefully monitor the accuracy of multiple annotation projects and proactively communicate any blockers or potential delays in the completion of quality checks.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanAbout the teamOmni MLDA (Machine Learning Data Associate) is a team that remotely works to develop and fine-tune generative AI machine learning models and executes testing plans to take the customer service experience to the next level. This is executed by teams of MLDAs working alongside Science and Product/Program Management teams to release localized customer-facing and agent-facing CS solutions, while allowing them to focus on the development of their new products. In addition, teams with existing CS experiences can rely on the Omni MLDA team to keep their solutions up-to-date and push identified technical defects to tech partner teams or defect elimination teams.BASIC QUALIFICATIONS- Language fluency in Portuguese (Native-level) and English.- Experience in creating and managing ML annotation processes, testing models, and quality assurance methodologies.- Analytical and problem-solving skills to identify patterns, inconsistencies, and areas for improvement.- Ability to thoroughly investigate and identify misalignment between annotations and SOPs, as well as the root causes of inaccuracies.- Strong ownership and accountability to meet SLAs, and proactive communication regarding blockers, and proposed solutions.- Ability to collaborate closely with cross-functional teams, understand project/stakeholder requirements, and align annotation efforts and model testing accordingly. ...

Senior Data Scientist , Selling Partner Experience Science Team

Do you want to join an innovative team of scientists who use machine learning to help Amazon provide the best experience to our Selling Partners by automatically understanding and addressing their challenges, needs and opportunities? Do you want to build advanced algorithmic systems that are powered by state-of-art ML, such as Natural Language Processing, Large Language Models, Deep Learning, Computer Vision and Causal Modeling, to seamlessly engage with Sellers? Are you excited by the prospect of analyzing and modeling terabytes of data and creating cutting edge algorithms to solve real world problems? Do you like to build end-to-end business solutions and directly impact the profitability of the company and experience of our customers? Do you like to innovate and simplify? If yes, then you may be a great fit to join the Selling Partner Experience Science team.Key job responsibilities- Use statistical and machine learning techniques to create the next generation of the tools that empower Amazon's Selling Partners to succeed.- Design, develop and deploy highly innovative models to interact with Sellers and delight them with solutions.- Work closely with teams of scientists and software engineers to drive real-time model implementations and deliver novel and highly impactful features.- Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementation.- Research and implement novel machine learning and statistical approaches.- Participate in strategic initiatives to employ the most recent advances in ML in a fast-paced, experimental environment.About the teamSelling Partner Experience Science is a growing team of scientists, engineers and product leaders engaged in the research and development of the next generation of ML-driven technology to empower Amazon's Selling Partners to succeed. We draw from many science domains, from Natural Language Processing to Computer Vision to Optimization to Economics, to create solutions that seamlessly and automatically engage with Sellers, solve their problems, and help them grow. Focused on collaboration, innovation and strategic impact, we work closely with other science and technology teams, product and operations organizations, and with senior leadership, to transform the Selling Partner experience.BASIC QUALIFICATIONS- 5+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience- 4+ years of data scientist experience- Experience with statistical models e.g. multinomial logistic regression ...