Leadership Development & Training

The Senior Program Manager, Strategic Operations will be an expert in operationalizing and designing high-impact, end-to-end transformation initiatives that drive business and workforce outcomes. The successful candidate will have expertise across the workforce value chain, including a keen understanding of the intersection of business and people strategies, key drivers of workforce success, a deep background in program design and large-scale delivery, scalable operating models, and organizational change. They should have proven success in delivering world-class solution that set-the-bar for others.This role will use data to build, execute, and scale our high-velocity transformation best-practices, including tools, frameworks, and mental models. The ideal candidate will be able to analyze data, think strategically, invent and simplify, and deliver measurable results tied to operationalizing transformations across the enterprise, and growing organizational capability around high-velocity transformations. This candidate will operate alongside and integrate with various transformation, people experience (human resources) and business teams.Key job responsibilitiesAs a Senior Program Manager, Strategic Operations you will:• Partner with and influence cross-functional teams to develop transformation strategies and solutions.• Lead effective communication plans to engage partners and stakeholders.• Diagnose organizational needs and develop, deliver, and scale critical capabilities to support evolving business strategies.• Experiment with new designs and tactics to improve efficiency and effectiveness across high-value teams.• Design processes and infrastructure to help customers align capabilities, diagnose constraints, and create action plans.• Provide training, coaching, and leadership development to drive engagement, problem-solving, and growth across the workforce.• Effectively lead and collaborate with cross-functional teams to facilitate high-bar decisions, set and maintain alignment against priorities, and deliver bar-setting results through ambiguity.• Empower, motivate, and develop teams to achieve organizational goals.• Work with Analytics to measure transformation effectiveness and create data-driven reports.• Share insights and patterns with customers to build trust and drive enterprise-wide transformation.• Continuously improve solution success and stakeholder satisfaction.• Advocate for the business by anticipating transformation opportunities.• Ensure changes align to intended outcomes.• Conduct organizational assessments to inform future-state design.• Work directly with customers to define transformation goals, risks, and opportunities.• Design and deliver scalable solutions, services, and tools to meet high-growth needs.• Contribute to best-in-class transformation playbooks and assets.Travel is expected.About the teamThe Amazon Transformation team diagnoses, designs for, and delivers innovative change management and organization development solutions to drive positive transformations across the business. Our mission is to create human-centered transformation experiences that position Amazon employees to do the best work of their lives, while raising the bar on delivering for customers.We are a team of transformation strategists, program leaders, systems and experience designers, and research scientists ready to tackle a broad array of problems at the intersection of business and builder imperatives. We operate as complementary to a dedicated business owner, augmenting their team’s efforts and driving end-to-end transformation. We work collaboratively with other groups to drive business impact together. About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS• Bachelor’s degree in related field, or equivalent experience• Minimum 8+ years of relevant experience in an internal or external consulting role with senior leaders and Human Resource colleagues to diagnose needs and develop/implement organizational development solutions• Strong understanding of organizational development, including Strategic Workforce Planning, Team Effectiveness, Experience Design, Culture and broad talent management disciplines• Exceptional business acumen and high judgment; able to use business, human capital, and technology depth and breadth to understand customer needs and shape transformation initiatives• High discretion and executive presence• Strong analytical, organizational, and problem-solving skills• Data driven decision making and sound business judgment• Willingness to dive deep into processes and ‘roll-up sleeves’ to drive results• Excellent ability to communicate clearly and effectively and with confidential information • Ability to collaborate and deliver-results in a fast-paced environment where continuous innovation is desired• Effective at driving short-term results that are consistent with long-term goals• Ability to work autonomously in a highly demanding and often ambiguous environment, with attention to detail and organizational skills• Experience with the Microsoft Office suite ...

Amazon's Global Talent Development (GTD) team is seeking a Senior Instructional Designer to join our dynamic learning and development function. This role will drive organizational learning initiatives, innovate instructional methodologies, and design effective learning content. You will collaborate with the GTD team, working alongside motivated learning experts to shape strategy, build relationships, lead special projects, and ensure the successful design, delivery, and evaluation of educational programs. You will conduct training needs assessments and design innovative learning solutions using various modalities, including simulations, gamification, and self-directed learning.Key job responsibilities- Lead cross-functional, enterprise-wide learning programs- Craft and execute innovative and measurable learning journeys considering a range of modalities including digital learning, on-the-job, blended, mobile learning, performance support, simulations and gamified approaches- Oversee multiple large-scale projects, ensuring alignment with adult learning principles and organizational goals- Anticipate potential risks, adjust project strategies to meet adult learning needs (e.g. customization, flexibility), and develop mitigation strategies - Use data and feedback to prioritize deliverables and demonstrate return on investments- Partner with senior Stakeholders and SME’s to conduct detailed training needs assessments - Influence company-wide policies and procedures related to learning and development- Mentor junior instructional designers and develop future leadersA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the teamThe RME Global Talent Development team is dedicated to transforming workplace learning through science, data, and innovation. Our mission is to deliver targeted training and performance support to the right people at the right time. By building essential capabilities, we empower RME teams with the maintenance skills and equipment expertise needed to grow, develop, and scale effectively.BASIC QUALIFICATIONS- Bachelor’s degree in learning design, learning science, instructional design, educational psychology, or similar field.- 7+ years’ experience in designing innovative learning to support adult learners in a corporate context ...

Are you ready for your next design challenge? The Learning Experience Design team is building workforce learning for the FUTURE – rethinking not only the content we produce, but the way content it is consumed. We are a team of Day 1 designers who work closely with content experts, technology and metrics to drive new ways of learning in the workplace for Data Centers around the world. If you are looking to lead the change in workforce learning, this may be the role you’ve been waiting for.AWS Data Center Learning is responsible for providing training and career development based learning paths to all new and existing data center technicians world-wide. Our team is constantly looking to optimize the training experience and provide our field operations teams with the highest skilled workforce.The Learning Experience Designer will ensure that we’re aligned to the highest value learning opportunities to not only improve our learner experience, but to drive internal development processes as well. Responsibilities include working with cross-functional teams on process optimization and training content development that supports reduction in time-to-productivity and decrease in error rates for Data Center roles. The ideal candidate thrives in a fast paced, highly engaged environment, and has the ability to connect the dots organizationally, network effortlessly and influence various roles, levels and profiles to drive collaboration, as well as grow fellow designers and develop the best.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities•Design, develop, and deploy training as part of a blended learning strategy•Partner with cross-functional teams to build out development experiences with a global mindset•Solve business problems with focus on understanding root causes and driving forward-looking opportunities•Work with technical SMEs to design and create engaging end user training•Manage multiple curricula development projects simultaneously•Develop training materials that align to a blended training delivery strategy, including and not limited to: self-directed, instructor led (ILT), virtual (vILT), and hands-on practical training•Measure impact and quickly revise content/modality to address specific feedback, as needed•Create reliable and valid learner evaluation tools to gauge knowledge and skill transfer•Drive use of evaluation and performance data to improve learning content•Work with global stakeholders to program manage technical training programAbout the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS•BA or BS degree in a relevant field such as instructional technology, educational technology, organizational development or 3+ years of relevant experience in instructional design•3+ years developing and executing strategies, development and delivery of creative and innovative training solutions•3+ years developing training in a variety of delivery modalities•Experience program managing learning and development projects ...