Leadership Development & Training

At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. ABOUT THIS ROLEThe Self Service Integration Manager, provides key support to the success and performance of Knowledge Management’s digital self service tools and efforts to drive contact deflection. Under the direction of the Director of Knowledge Management (KM), you’ll be responsible for helping to drive and deliver customer facing self-help solutions and asset strategies across the self-service journey, working closely with Product, Engineering, UI/UX, and Analytics teams to reduce customer effort and drive issue resolution digitally through high functioning and high impact self-service solutions. You will work across channels and business units to establish and manage a feedback loop to identify ongoing pain points and challenges for customers found in evaluating their self service customer journey and acting as a key advocate for customers to help define business requirements for improving the customer experience. The Self Service Integration Manager is a champion for data collection, knowledge-sharing and governance across the multiple countries in which Audible operates. You will develop, sustain and improve upon a collaborative, outcome-driven culture through data and knowledge management activities to enable an innovative culture. At Audible, we are seeking team players who will effectively collaborate in a global functional team to define processes, tools, and metrics to enable the capture, management and delivery of knowledge to help customers understand our product and services. The Self Service Integration Manager, is a vital part of the international Knowledge Management team located in Customer Care. You will work with business teams to support major launches and other high-profile (and often confidential) initiatives. ABOUT YOUYou demonstrate a deep understanding of Knowledge Management methodologies, paired with first-class writing and verbal communication skills. You exemplifies great attention to detail, the ability to effectively prioritize, and multi-task multiple time-sensitive projects with a reasonable level of autonomy. You also share the following characteristics:- You are Customer Obsessed. You seek to deeply understand the needs of your customers, both internal and external, and strive to design and advocate for solutions that will delight them.- You are Bright. You excel at understanding and diagnosing broken or frustrating customer experiences through qualitative and quantitative data and transforming it into compelling narratives to drive action. You grasp new concepts quickly and are eager to learn anything that will create value. You also easily navigate the people aspects of a complex, global organization.- You are Bold. You are a self-starter, taking initiative to influence others and drive progress with minimal direction. You are not afraid to challenge the status quo, applying strong business judgment to find novel solutions to problems. You thrive in a culture of empowerment, innovation, and rapid change. - You are Passionate. You are excited to drive existing opportunities and discover new ones. You imbue a passion for excellence into everything you do, not only raising the bar, but also having fun along the way. Most importantly, you can’t wait to be part of a customer-centric revolution! - You are Agile and have a Bias for Action. You prioritize quick actions with frequent reassessment and adaptation of plans and live by the motto of “progress not perfection.As a Self Service Integration Manager, you will...- Support Customer Care and Knowledge Management to define business requirements for improving self-help solution effectiveness across all digital self service assets- Convey validated concepts to product managers, UX designers, engineers and leadership- Use usage data to challenge and validate self-help solution methodologies that continuously evolves to meet changing customer needs- Work hand in hand with the KM Directors to build persona based journey maps to lead the discovery, design, and development of self-help solutions for Audible Help, ACX Help, Contact Us and other self-help channels- Partner with Customer Care to analyze and plan actionable insights based on top contact drivers and other data to find opportunities to improve the self-help experience- Determine critical processes enhancements and technical changes and assess the impacts of these CX improvements on overall contact deflection efforts- Define and track KPIs related to the self-help solutions delivered and be able to articulate trends, identify root cause analysis, and define actions on a weekly and monthly basis- Recommend new technologies and experiences wherever possible in the customer workflow to reduce customer effort, increase self service and drive a positive customer experience- Handle reporting for self-serve channels that will enable us to better understand performance and volume across multiple channels, self-serve usage, and self-serve trendsABOUT AUDIBLE Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. Our Hub+Home hybrid workplace model gives employees the flexibility between gathering in a common office space (work from hub) and remote work (work from home). For more information, please visit adbl.co/hybrid.BASIC QUALIFICATIONS- A bachelors degree or equivalent that translates to work in digital self service environment.- 2+ years of experience in digital self service and/or customer service- Proficiency in process improvement design and workflow analysis- Experience in scoping, developing, and executing business requirements and project plans in a cross functional, multi-team environment- Experience in customer support ...

The Operations Risk & Compliance (ORC) Talent Development team is looking for a Learning Experience Designer to reimagine compliance training through engaging, gamified, and decision-based learning. This role collaborates with program managers and subject matter experts (SMEs) globally to develop learning and performance support solutions, including virtual and instructor-led training, videos, eLearning modules, simulations, learning games, and electronic performance support systems. In this role, the ideal candidate will apply knowledge of learning science, design, and instructional technologies to create and improve learning environments at scale. The role will continuously improve learning programs to drive content relevancy, utilization, innovation, and operational excellence.Key job responsibilities- Lead the analysis, design, development, implementation, and evaluation of learning programs.- Collaborate with senior leaders, subject matter experts, and Learning Business Partners to conduct detailed training needs assessments.- Use graphics and multimedia to design visually engaging learning content.- Conduct task analysis to determine the optimal learning modality for skill development and proficiency.- Identify knowledge gaps and develop solutions to improve learner retention, job performance, and adherence to regulatory standards.- Develop e-learning modules, ILT facilitator and participant guides, reference materials, and other learning resources.- Establish standardized processes and templates for consistent and scalable learning solutions.- Implement evaluation strategies to measure the effectiveness and business impact of learning initiatives.- Track and manage curriculum in the Learning Management System (LMS), continuously assessing the effectiveness and scalability of delivery methods.- Continuously innovate and produce visually stunning content that captivates and raises storytelling standards.- Stay up-to-date with industry trends, consistently improving content quality and impact.- Manage multiple projects in a fast-paced and ambiguous environment, with minimal oversight.About the teamThe ORC team ensures compliance with safety laws and regulations across global marketplaces, supporting Amazon’s commitment to safety and regulatory adherence. The ORC Talent Development team develops impactful learning solutions to transfer knowledge, enhance individual and organizational performance, and achieve Worldwide Operations goals.BASIC QUALIFICATIONS- 3+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 5+ years’ experience in instructional design, training program management, and project management- Available online portfolio- Bachelor’s Degree (or equivalent post-secondary experience) in Instructional Design, Education, Business Administration, or a related field- Proficiency in performance analysis, learning needs assessment, the design and development of learning and performance support solutions, and evaluating program effectiveness- Experience with Microsoft Office, Adobe Creative Cloud, and eLearning development software (e.g. Articulate 360, Adobe Captivate, Camtasia)- Ability to travel as needed ...

Reliability, Maintenance, and Engineering (RME) is hiring for a Material Handling Equipment (MHE) Technical Trainer. At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.This role is responsible for conducting training and evaluation of training programs. Training coordination will include communicating with appropriate RME business units, operations management, and the training team to ensure that all training sessions are conducted on-time and to standard. Responsibilities of this position also include delivery of instructor-led training classes for new hires, new skills (cross-training) and technical training refreshers, as necessary. The person hired for this role must be able to manage the learning environment and report on testing results.In addition, the Trainer will support the development of training materials. This includes using surveys, quizzes, quality metrics and other available tools to evaluate the effectiveness of training and assess impact of technical training on RME business Key Performance Indicators (KPIs).In order to be effective, the candidate should have completed a form of post-secondary technical education, certification or other relevant credentialing programs for the role. In addition, successful candidates have prior practical experience which enables them to deeply understand and relate to the technical content and their audiences. They must be able to dive deep into the technical aspects of a topic and understand it themselves, and then translate that understanding into high quality training content and programs for other technical audiences.Key job responsibilities• Put health & safety best practices first in all work carried out ensuring compliance with all health & safety standards and regulations.• Serve as the technical and professional example for all technician’s in the RME organization.• Facilitate instructor led training, both in-person and virtualy, with safe work practices.• Travel to sites (as required) to deliver training at field locations with safe work practices.• Capture learner feedback through course surveys and provide direct feedback to drive course/program continuous improvement.• Develop training plans and technical training materials to raise the bar for RME’s technical learning programs.• Develop trainee evaluation exercises that achieve successful learner knowledge transfer.• Work cross-functionally with local and central RME, Operations, WHS and other partner teams.• Carry out planned preventative maintenance on the full range of equipment within the Center of Excellence home site.• Champion continuous improvement projects and standardization in the CoE space.• Administer LMS and CMMs tasks such as scheduling, registrations, and labor booking.• Support logistical coordination of training activities and remove barriers for customers/trainees.• Meet all performance deliverables including individual RME training compliance.• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysAbout the teamThe vision of the RME L&D team is to deliver world class technical training, and assist in establishing a safety-first reliability and precision maintenance work culture maximizing the capability of the Fulfillment & Logistics networks across global business units at Amazon. RME Technical Trainers are not only the face of the RME L&D team, but the entire RME organization and as such conduct themselves with outstanding professionalism.BASIC QUALIFICATIONS- Multi-skilled in both electrical and mechanical disciplines; experience in interpreting both mechanical and electrical drawings.- Experience in MHE maintenance including, conveyors, sortation systems, and other powered package-handling equipment.- Experience fault-finding within Material Handling and Industrial Equipment systems.- Experience with planned/scheduled preventative maintenance systems.- Experience developing training materials, job aids and online tutorials.- Excellent communication skills for the purpose of knowledge transfer and skill development.- Excellent coordination and organization skills; able to work together with internal business partners and field leadership to deliver successful training programs.- 3+ years of Microsoft Office products and applications experience.- Has received formal training or accreditation in electrical, mechanical or related disciplines. ...

Reliability, Maintenance, and Engineering (RME) is hiring for a Controls Technical Trainer. At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.This role is responsible for conducting training and evaluation of training programs. Training coordination will include communicating with appropriate RME business unit, operations management, and the training team to ensure that all training sessions are conducted on-time and to standard. Responsibilities of this position also include delivery of instructor-led training classes for new hires, new skills (cross-training) and technical training refreshers as necessary. The person hired for this role must be able to manage the learning environment and report on testing results.In addition, the Trainer will support the development of training materials. This will also include using surveys, quizzes, quality metrics and other available tools to evaluate the effectiveness of training and assess impact of technical training on RME business KPIs. In order to be effective, the candidate should have completed post-secondary technical education, certification or other relevant credentialing programs for the role. In addition, successful candidates have prior practical experience which enables them to deeply understand and relate to the technical content and their audiences. They must be able to dive deep into the technical aspects of a topic and understand it themselves, and then translate that understanding into high quality training content and programs for other technical audiences.Key job responsibilities• Put health & safety best practices first in all work carried out ensuring compliance with all health & safety standards and regulations.• Serve as the technical and professional example for all technician’s in the RME organization.• Facilitate instructor led training, both in-person and remote, with safe work practices.• Travel to sites (as required) to deliver training at field locations with safe work practices.• Capture learner feedback through course surveys and provide direct feedback to drive course/program continuous improvement.• Develop training plans and technical training materials to raise the bar for RME’s technical learning programs.• Develop trainee evaluation exercises that achieve successful learner knowledge transfer.• Work cross-functionally with local and central RME, Operations, WHS and other partner teams.• Carry out planned preventative maintenance on the full range of equipment within the Center of Excellence home site.• Champion continuous improvement projects and standardization in the CoE space.• Administer LMS and CMMs tasks such as scheduling, registrations, and labor booking.• Support logistical coordination of training activities and remove barriers for customers/trainees.• Meet all performance deliverables including individual RME training compliance.• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.About the teamThe vision of the RME L&D team is to deliver world class technical training, and assist in establishing a safety-first reliability and precision maintenance work culture maximizing the capability of the Fulfillment & Logistics networks across global business units at Amazon. RME Technical Trainers are not only the face of the RME L&D team, but the entire RME organization and as such conduct themselves with outstanding professionalism.BASIC QUALIFICATIONS- Experience as a trainer and ability to manage a classroom of learners- - Experience as a trainer and ability to manage a classroom of learners- - • Advanced knowledge of automation and control systems, such as programmable logic controllers (PLCs), human-machine interfaces (HMIs), and supervisory control and data acquisition (SCADA) systems.- - • Experience in advanced automation and industrial control systems for material handling equipment, including PLC programming, servo and variable frequency drives, vision systems, and electrical distribution systems; able to troubleshoot, recover from breakdowns or implement system work-arounds to maintain equipment production.- - • Experience conducting planned maintenance, repairs and replacement of control cabinet components such as motor controllers, inverters, power supplies and industrial computers.- - • Skilled in both electrical and mechanical disciplines; proficient in interpreting both mechanical and electrical drawings.- - • Experience developing training materials, job aids and online tutorials.- - • Excellent communication skills for the purpose of knowledge transfer and skill development.- - • Excellent coordination and organization skills; able to work together with internal business partners and field leadership to deliver successful training programs.- - • Experience with planned preventative maintenance systems.- - • 3+ years of Microsoft Office products and applications experience.- - • Has received formal training or accreditation in industrial controls/automation, mechatronics, electrical, mechanical or other related disciplines. ...

Amazon Web Services (AWS) Training & Certification team is seeking an experienced AWS technical trainer or technical architect to advise on the technical accuracy and clarity of assessments that will prepare candidates taking AWS Certification exams. The Exam Prep team is part of the AWS digital training business, creating content for AWS Skill Builder. We use the Amazon working backwards process to build innovative learning experiences. Our global customers are Enterprises, Partners, SMBs, Startups, and individual learners. To meet our customer needs we are creating exam preparation products that deliver impactful, hands-on learning experiences. We are looking for innovative ways to help our customers to successfully and confidently prepare for AWS Certification exams. Exam Preparation assessments provide customers with practice with the same question quality as the real exam and exam-style scoring. This position is open to candidates located near AWS offices in Arlington, VA, Seattle, WA, Herndon, VA, and Austin, TX.Key job responsibilities* Participate in managing, monitoring, and developing technical exam preparation questions* Design and manage development of internal applications to support question development, maintenance, and analytics* Maintain the technical bar for a cadre of expert technical question writers* Please note this role will require some travel (10%).A day in the lifeThis role gives the opportunity to learn, to teach, and to play at the same time as you develop assessments. You will work with subject matter experts to help ensure question accuracy for exam preparation assessments. You will advise question writers with technical expertise and lead a team of subject matter experts who will assist in validating the technical accuracy of questions. You also will work closely with the team creating exam prep courses and labs. You will present about Exam Preparation to internal and external audiences. And, you will have the opportunity to put your own technical skills to use on special team projects. About the teamAWS Exam Preparation's mission is to efficiently and effectively prepare learners to take AWS Certification exams confidently. We build content with intense rigor and standards that mirror the AWS Certifications to make sure that learners reach their goals. We review and evaluate learner progress and preparedness through a series of mechanisms that maintain high customer satisfaction. We strive to create content that meets every learner’s needs. The team’s vision is “to build innovative AWS Certification exam preparation plans that learners trust to be the best, help deepen their cloud skills, and create a legacy of success.”About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS* Bachelor degree in either (Computer Science, Mathematics, Information Technology (IT) services or similar technical Bachelor degree) or 4+yrs. relevant work experience developing technical training for the technical industry required. * 3+ yrs. demonstrated experience designing and developing IT or technical training materials and content to include creating instructor-led materials, online/e-learning modules, job aids, online tutorials, knowledge assessments and other training materials. * 3+ yrs. domain expertise in one or more of the following: Machine Learning, Data Analytics, Contact Centers, End User Computing (virtual desktop infrastructure), Game Tech, Security, IoT, Media, General Cloud Technology, Solutions Architecting, Application Development, DevOps, Databases, and/or System Operations* Strong written and verbal communication skills; ability to communicate effectively with both technical and non-technical individuals* AWS Certified Solutions Architect - Professional or AWS Certified DevOps Engineer - Professional ...

Amazon’s Talent Development team is looking for a skilled and driven Learning Experience Designer to develop online learning experiences to support inclusive talent development at Amazon. Our current mission is to reinvent manager development at scale by creating and delivering personalized, just-in-time learning experiences that support the knowledge and skills managers need to be effective. We are looking for someone with a passion for and experience applying learning science, instructional design, instructional technologies, and data analytics to improve learning environments at scale, who also has experience in Diversity, Equity, and Inclusion best practices. The role will develop and continuously improve learning experiences using an array of creative approaches to drive productivity, innovation, and operational excellence. Key job responsibilities• Conduct needs analyses to understand customer learning needs, document workflow processes, and identify both foundational and in-the-flow-of-work learning moments of need.• Collaborate with subject matter experts, stakeholders, and senior learning experience designers to write learning goals and learning outcomes for online learning experiences.• Design and develop online learning experiences that align with learning outcomes, apply research-based learning principles, and measure learning in online learning environments.• Use eLearning authoring tools to build online learning experiences that include assessments, interactive activities, multimedia assets, and text-based content.• Stay current on developments in learning science, learning design, and learning technologies.About the teamThe Talent Development team is comprised of Product, Program, Engineering, Learning Science, and Analytics function. We partner with Research Science, UX Design, and additional talent management teams to innovate for all Amazonians. Some of our products and programs include Embark Onboarding, Day 1 Manager Onboarding, Becoming a People Manager, and Manager Development. BASIC QUALIFICATIONS• Bachelor’s degree in learning design, learning science, instructional design, educational psychology, or similar field.• 5+ years’ experience in designing online learning experiences to support adult learners.• 2+ years’ experience in developing DEI solutions• Experience working as a member of a team and collaborating with subject matter experts to design online learning experiences.• Experience using online course authoring technologies to create online learning experiences.• Knowledge of learning science and instructional design principles.• Solid project management skills including planning work, managing details, keeping multiple tasks/projects on track, using time well, and delivering results.• Experience working in a cross-functional team.• Ability to multitask in a fast-paced, technical environment.• Excellent oral, written, and interpersonal communication skills. ...

Reliability, Maintenance, and Engineering (RME) is hiring for a Controls Technical Trainer. At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.This role is responsible for conducting training and evaluation of training programs. Training coordination will include communicating with appropriate RME business unit, operations management, and the training team to ensure that all training sessions are conducted on-time and to standard. Responsibilities of this position also include delivery of instructor-led training classes for new hires, new skills (cross-training) and technical training refreshers as necessary. The person hired for this role must be able to manage the learning environment and report on testing results.In addition, the Trainer will support the development of training materials. This will also include using surveys, quizzes, quality metrics and other available tools to evaluate the effectiveness of training and assess impact of technical training on RME business KPIs. In order to be effective, the candidate should have completed post-secondary technical education, certification or other relevant credentialing programs for the role. In addition, successful candidates have prior practical experience which enables them to deeply understand and relate to the technical content and their audiences. They must be able to dive deep into the technical aspects of a topic and understand it themselves, and then translate that understanding into high quality training content and programs for other technical audiences.Key job responsibilities• Put health & safety best practices first in all work carried out ensuring compliance with all health & safety standards and regulations.• Serve as the technical and professional example for all technician’s in the RME organization.• Facilitate instructor led training, both in-person and remote, with safe work practices.• Travel to sites (as required) to deliver training at field locations with safe work practices.• Capture learner feedback through course surveys and provide direct feedback to drive course/program continuous improvement.• Develop training plans and technical training materials to raise the bar for RME’s technical learning programs.• Develop trainee evaluation exercises that achieve successful learner knowledge transfer.• Work cross-functionally with local and central RME, Operations, WHS and other partner teams.• Carry out planned preventative maintenance on the full range of equipment within the Center of Excellence home site.• Champion continuous improvement projects and standardization in the CoE space.• Administer LMS and CMMs tasks such as scheduling, registrations, and labor booking.• Support logistical coordination of training activities and remove barriers for customers/trainees.• Meet all performance deliverables including individual RME training compliance.• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.About the teamThe vision of the RME L&D team is to deliver world class technical training, and assist in establishing a safety-first reliability and precision maintenance work culture maximizing the capability of the Fulfillment & Logistics networks across global business units at Amazon. RME Technical Trainers are not only the face of the RME L&D team, but the entire RME organization and as such conduct themselves with outstanding professionalism.BASIC QUALIFICATIONS- Experience as a trainer and ability to manage a classroom of learners- • Advanced knowledge of automation and control systems, such as programmable logic controllers (PLCs), human-machine interfaces (HMIs), and supervisory control and data acquisition (SCADA) systems.- • Experience in advanced automation and industrial control systems for material handling equipment, including PLC programming, servo and variable frequency drives, vision systems, and electrical distribution systems; able to troubleshoot, recover from breakdowns or implement system work-arounds to maintain equipment production.- • Experience conducting planned maintenance, repairs and replacement of control cabinet components such as motor controllers, inverters, power supplies and industrial computers.- • Skilled in both electrical and mechanical disciplines; proficient in interpreting both mechanical and electrical drawings.- • Experience developing training materials, job aids and online tutorials.- • Excellent communication skills for the purpose of knowledge transfer and skill development.- • Excellent coordination and organization skills; able to work together with internal business partners and field leadership to deliver successful training programs.- • Experience with planned preventative maintenance systems.- • 3+ years of Microsoft Office products and applications experience.- • Has received formal training or accreditation in industrial controls/automation, mechatronics, electrical, mechanical or other related disciplines. ...

Are you a strong business development leader who is passionate about working with Public Sector customers to create transformative workforce enablement strategies to deliver upon their missions and accelerate their journey to the Cloud? We are looking for a Training and Certification (T&C) Technical Business Development Leader for North America Public Sector who thrives on reimagining how we can create and deliver large scale enablement strategies in Public Sector, earns trust with customers and colleagues; cultivates talent and delivers results.As the business development leader for T&C Public Sector for North America, you will have the exciting opportunity to help drive the growth and shape the future of this market for Training and Certification. Your responsibilities will include identifying great ways to improve outcomes for customers, driving revenue and adoption for T&C and helping develop/refine the T&C strategy for the Public Sector Enterprise segment. Your responsibilities will also include building and managing a skilled business development team focused on driving revenue, delivering customer impact and deepening and expanding relationships within key accounts. As a T&C leader, you will create key partnerships to develop the broader Public Sector ecosystem for AWS training products to build momentum and scale in the market.The ideal candidate will possess a technology sales management background that enables them to lead a team of senior business development managers in engagements with CXO level customers. You should also be a self-starter who is prepared to own, define, develop and execute a multi-year growth plan and consistently deliver on revenue targets while also being a strategic thinker.To be successful in this position, you must have demonstrated ability to inspire and foster the right behaviors in others to deliver outstanding results. Strong judgement and a demonstrated ability to lead, collaborate and influence without explicit authority in a complex, matrixed environment are critical to success. You’re Customer Obsessed. Think Big, Earn Trust, and Deliver Results.Key job responsibilities• Coach and manage a team of Business Development Managers, setting team and individual goals and revenue plans and successfully meet or exceed these as a team• Work closely with the Account and Partner Teams to identify, plan and deliver Training and Certification Programs for AWS Partner and Customer Audiences• Own the executive relationships in top Public Sector customers to drive their long term learning and development and transformation agendas in partnership with AWS account teams• Collaborate across teams within AWS and Global Services (e.g., Solution Architects, Product and curriculum, ProServe) that drive strategic impact for the customer and AWS • Maintain a strong relationship with key customers to ensure flawless execution of enablement strategies• Evangelize AWS Training & Certification at company and industry events• Drive training engagements at the CXO level as well as with Line of Business Leaders across complex organizations• Build & maintain a pipeline of training opportunities and provide regular forecasts• Prepare and deliver business reviews to senior managementAbout the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS- 10+ years of building and leading large teams and working in matrixed operating structures experience- Bachelor's degree or equivalent- Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent- Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent ...

The Transformation team diagnoses, designs for, and delivers innovative transformation, change management, and organization development solutions to drive positive, sustainable growth across the business. We are a team of transformation strategists, program leaders, systems and experience designers, and science and analytics experts ready to tackle a broad array of problems at the intersection of business and employee imperatives. We work collaboratively with other groups to drive business impact together. Amazon Advertising, IMDb, and Grand Challenge (AIGC) is seeking an experienced transformation leader to spearhead our Transformation team and practice. As the Senior Manager, Transformation, you will be responsible for envisioning and delivering innovative organizational development and change management solutions that drive sustainable transformations across the business. Your mission will be to create human-centered transformation experiences that empower our employees to do their best work, while elevating how we deliver for our customers.Key job responsibilitiesTransformation Strategy & Design• Anticipate transformation opportunities by staying ahead of industry trends, emerging technologies, business/workforce needs• Conduct comprehensive assessments to deeply understand cultural values, mindsets, behaviors, and opportunities• Collaborate with customers/leaders to define transformation visions, goals, risks, strategic roadmaps from concept to execution• Design scalable, high-impact transformation solutions (services, tools, playbooks) tailored to evolving business complexity/growth• Continuously enhance solution designs by studying usage data, ecosystem changes, and incorporating cutting-edge practices• Build world-class transformation capabilities by leading cross-functional teams and developing high-performing talentLeadership & Influence• Relentlessly advocate for the business/workforce by identifying transformation opportunities that accelerate goal achievement• Build trusted partnerships by deeply understanding customer contexts and delivering tailored, high-impact solutions• Effectively lead matrixed, cross-functional teams through ambiguous situations, empowering them to achieve ambitious targets• Exhibit outstanding business acumen, applying relevant expertise to shape initiatives• Demonstrate exceptional executive presence, communication abilities, and the gravitas to influence senior stakeholdersOrganizational Development• Effectively manage large-scale organizational changes in partnership with HR specialists, line-HR, and business leaders• De-risk/optimize areas that enhance businesses’ ability to operate as well-designed, well-oiled machines• Incorporate transformation solutions for re-engineering organizations, driving high-performance teams, and solving for conflicts or ambiguities in roles, responsibilities, and work processesExperience Design & Innovation• Lead the design and delivery of scalable, enterprise-wide transformation experiences, services, and tools that meet the evolving needs of our rapidly growing, complex, and globally dispersed businesses• Stay at the forefront of experience design, change, marketing, and enablement practices, technologies, and methodologies• Develop best-in-class transformation playbooks, methods, and reusable assets to scale capability-building and drive innovation• Use audience segmentation, persona development, and journey mapping to craft compelling transformation brands/narrativesChange Management & Strategic Communication• Expertly lead cross-functional, informal, matrixed, and dotted-line teams to maximize performance and achieve transformation goals in ambiguous, fluid environments• Empower, motivate, and actively develop teams and stakeholders to build transformation expertise and drive shared objectives• Develop high-impact, strategic communications (internal materials, org-wide messages, articles) that prioritize the user experience• Set the strategic direction for and lead SMEs and partners in delivering purpose-led, resonating content across channelsImpact-Based Measurement & Continuous Improvement• Define, track, and communicate appropriate performance measurements to stakeholders• Collect, analyze, and continuously improve transformation methods, tools, and reusable assets based on data-driven insights• Partner with science/analytics experts to holistically evaluate solution effectiveness using qualitative/quantitative methods• Leverage measurement insights to drive continuous improvement of solutions and increase transformation success rates• Advise customers/leaders/SMEs by translating analytics into clear, actionable recommendations to unlock organizational valueTravel is expected.About the teamThe Transformation team diagnoses, designs for, and delivers innovative transformation, change management, and organization development solutions to drive positive, sustainable growth across the business. We are a team of transformation strategists, program leaders, systems and experience designers, and science and analytics experts ready to tackle a broad array of problems at the intersection of business and employee imperatives. We work collaboratively with other groups to drive business impact together.About AIGC Diverse ExperiencesAIGC values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AIGC?Amazon Advertising, IMDb and Grand Challenge (AIGC) is one of Amazon's fastest growing businesses. We operate at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. Amazon Ads helps grow businesses and brands of all sizes. We do this by providing our customers with ad solutions and audience insights so they can create relevant campaigns that produce measurable results. With our insights, reach, and premium entertainment properties from music to streaming, we help businesses connect with the right audiences in the right places, both on Amazon and wherever they spend time.Inclusive Team CultureIn AIGC, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS• Bachelor's degree in a related field, or equivalent experience• Minimum 10 years of experience leading complex, enterprise-wide transformation initiatives• Expertise in org development disciplines including strategic workforce planning, team effectiveness, and change management• Exceptional qualitative and quantitative research skills, including advanced analytics and statistical modeling• Demonstrated success in customer segmentation and user research• Proficiency in systems thinking, human-centered design, and organizational assessment approaches• Outstanding business acumen and sound judgment to understand customer needs and shape transformation strategies• Knowledge of systems design, automation, and cutting-edge transformation practices/technologies• Proven ability to build trusted partnerships, lead matrixed teams, and influence senior stakeholders• Data-driven decision making and a continuous improvement mindset• Ability to thrive in ambiguous, fast-paced environments while effectively managing constraints• Excellent communication and presentation skills across technical and non-technical audiences ...

As cloud technologies continue to transform businesses, skilled individuals are in high demand. At AWS Training and Certification (T&C), we are passionate about revolutionizing the way people advance their cloud skills and careers. We equip diverse builders of today and tomorrow with the knowledge they need to leverage the power of the AWS Cloud. Join our dynamic, fast-growing team and help us empower our customers to build cloud skills.Customers are rapidly adopting AWS as a way to build scalable and cost-effective web and IT solutions for their businesses. To do that effectively, they need training to help build their technical skills and develop proficiency with AWS. AWS Training & Certification is developing highly technical instructor-led courses with hands-on labs (ILT), digital learning courses that can be accessed 24x7, and self-paced labs that get customers deep into AWS technologies. This role gives the opportunity to learn, to teach, and to play at the same time as you develop training.Our Technical Curriculum Developers will have excellent writing skills, a healthy technical domain expertise, and the ability to translate technical processes into easy-to-understand activities/simulations. Additionally, our ideal candidates will have experience developing/delivering training and above all, a passion for learning.Key job responsibilitiesAs a member of the Content Development team, this role is responsible for building the learning content for each learning node within the game.Responsibilities: (What’s cool about this job?):· You get to play! Dive into AWS technologies and solutions, covering domains such as Machine Learning, Generative AI, Storage, Gaming, High Performance Computing, Enterprise Applications, Migration Strategies and other solution areas, to understand the services and develop effective training for our AWS customers.· You get to work across AWS teams! Work with audience representatives to understand training needs and collaborate with Subject Matter Experts across AWS (including Developers, Support Engineers, Professional Services, and Solutions Architects) to build technically accurate training.· You get to make things happen! Whether you’re building relationships with service teams to shape content, or facilitating requirements gathering sessions to define innovations on how training is absorbed, you’ll be a key influencer on how AWS educates customers on services and features.A day in the lifeTechnical Content Developers (TCDs) research, design and build learning content for AWS Game-based learning products. This includes collaborating with subject matter experts to design and then build hands-on labs, in-game dialogs, topic videos, and solution diagrams. TCDs regularly develop and maintain Python scripts for content delivery. TCDs work closely with other TCDs and the game development team during the content production cycle. For quality control, TCDs play the game just like our customers, always looking for ways to improve the customer experience.About the teamThe AWS Game-based Learning team is committed to delivering new and exciting learning opportunities to AWS customers by building game-based learning worlds. We are all passionate about learning, knowledge transfer, and the AWS solutions that we teach.About UsAs cloud technologies continue to transform businesses, skilled individuals are in high demand. At AWS Training and Certification (T&C), we are passionate about revolutionizing the way people advance their cloud skills and careers. We equip diverse builders of today and tomorrow with the knowledge they need to leverage the power of the AWS Cloud. Join our dynamic, fast-growing team and help us empower our customers to build cloud skills.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded employee and enable them to take on more complex tasks in the future.BASIC QUALIFICATIONS- 3+ years demonstrated experience building or supporting AWS solutions, along with experience writing Python scripts.- Knowledge of fundamentals of networking, security, databases (relational or NoSQL), operating systems (Unix, Linux, and/or Windows) ...