Leadership Development & Training

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Commissioning (ACx) is seeking an innovative and analytical Learning & Development (L&D) Program Manager who will be responsible for shaping the onboarding, training, and career development of the Americas (AMER) ACx team. The ideal candidate should be able to work in a cross functional, fast-paced environment; has training development, program management and communication skills. As the AMER ACx L&D Program Manager, you will be responsible for creation and execution of an accelerated roadmap to support all AMER regions. Successful candidates are collaborators who work closely with cross-functional teams to effectively prioritize and deploy training programs based on team and business need. The role demands excellent verbal and written communication skills, strong presentation skills and proficiency with Microsoft Office Suite and related program software.Key job responsibilitiesMaintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements  Leads with a data-focused approach to evaluate current technical team skill sets, existing training resource quality, and new training resources to continually raise the “bar” for each team role at each level  Conduct skill assessments of team members - directly and in partnership with team managers - to develop targeted training curriculums for all Cx team roles  Develops and implements recorded training and experiential training on technical systems and specialty components  Partners with internal Data Center (DC) Operations customers to develop training that aligns with customer needs  Supports weekly onboarding and new hire equipment setup calls and related support  Writes narratives to communicate training mental model and changes needed to be made to itAbout the teamThe ACx team is a wholly independent business within the DCGS organization. This team of veteran professional Electrical Engineers, Mechanical Engineers, Controls Engineers, Architectural Engineers, Project Managers, Operators and seasoned Amazonians are uniquely positioned to provide deeply detailed engineering and operational review and testing of equipment designs, operational functionality and construction practices. We are focused on ensuring the rapid delivery of a quality product while maintaining full transparency, recording metrics of manufacturer/contractor/equipment issues pre-PFHO, and identifying opportunities for all our peers and customers.The Commissioning Engineers (CxE) provide testing and validation oversight of AWS data center electrical and mechanical infrastructure. CxEs review design documents, lead Factory Witness Testing (FWT), and manage third-party commissioning vendors in the performance of onsite pre-functional, functional, and integrated systems testing. They take Ownership of their projects’ successes by Diving Deep to resolve technical issues and having Bias for Action to address everchanging schedule and coordination demands onsite. Additionally, CxEs communicate lessons learned and continuously collaborate on program improvements.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS• Bachelor’s degree in Human Resources, Training and Development, or related field• 5+ year's of experience developing and delivering technical training• 7+ years of program or project management experience• Experience using data and metrics to determine and drive improvements• Experience owning program strategy, end to end delivery, and communicating results to senior leadership in a data-focused deliverable ...

The Senior Program Manager, Strategic Operations will be an expert in operationalizing and designing high-impact, end-to-end transformation initiatives that drive business and workforce outcomes. The successful candidate will have expertise across the workforce value chain, including a keen understanding of the intersection of business and people strategies, key drivers of workforce success, a deep background in program design and large-scale delivery, scalable operating models, and organizational change. They should have proven success in delivering world-class solution that set-the-bar for others.This role will use data to build, execute, and scale our high-velocity transformation best-practices, including tools, frameworks, and mental models. The ideal candidate will be able to analyze data, think strategically, invent and simplify, and deliver measurable results tied to operationalizing transformations across the enterprise, and growing organizational capability around high-velocity transformations. This candidate will operate alongside and integrate with various transformation, people experience (human resources) and business teams.Key job responsibilitiesAs a Senior Program Manager, Strategic Operations you will:• Partner with and influence cross-functional teams to develop transformation strategies and solutions.• Lead effective communication plans to engage partners and stakeholders.• Diagnose organizational needs and develop, deliver, and scale critical capabilities to support evolving business strategies.• Experiment with new designs and tactics to improve efficiency and effectiveness across high-value teams.• Design processes and infrastructure to help customers align capabilities, diagnose constraints, and create action plans.• Provide training, coaching, and leadership development to drive engagement, problem-solving, and growth across the workforce.• Effectively lead and collaborate with cross-functional teams to facilitate high-bar decisions, set and maintain alignment against priorities, and deliver bar-setting results through ambiguity.• Empower, motivate, and develop teams to achieve organizational goals.• Work with Analytics to measure transformation effectiveness and create data-driven reports.• Share insights and patterns with customers to build trust and drive enterprise-wide transformation.• Continuously improve solution success and stakeholder satisfaction.• Advocate for the business by anticipating transformation opportunities.• Ensure changes align to intended outcomes.• Conduct organizational assessments to inform future-state design.• Work directly with customers to define transformation goals, risks, and opportunities.• Design and deliver scalable solutions, services, and tools to meet high-growth needs.• Contribute to best-in-class transformation playbooks and assets.Travel is expected.About the teamThe Amazon Transformation team diagnoses, designs for, and delivers innovative change management and organization development solutions to drive positive transformations across the business. Our mission is to create human-centered transformation experiences that position Amazon employees to do the best work of their lives, while raising the bar on delivering for customers.We are a team of transformation strategists, program leaders, systems and experience designers, and research scientists ready to tackle a broad array of problems at the intersection of business and builder imperatives. We operate as complementary to a dedicated business owner, augmenting their team’s efforts and driving end-to-end transformation. We work collaboratively with other groups to drive business impact together. About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS• Bachelor’s degree in related field, or equivalent experience• Minimum 8+ years of relevant experience in an internal or external consulting role with senior leaders and Human Resource colleagues to diagnose needs and develop/implement organizational development solutions• Strong understanding of organizational development, including Strategic Workforce Planning, Team Effectiveness, Experience Design, Culture and broad talent management disciplines• Exceptional business acumen and high judgment; able to use business, human capital, and technology depth and breadth to understand customer needs and shape transformation initiatives• High discretion and executive presence• Strong analytical, organizational, and problem-solving skills• Data driven decision making and sound business judgment• Willingness to dive deep into processes and ‘roll-up sleeves’ to drive results• Excellent ability to communicate clearly and effectively and with confidential information • Ability to collaborate and deliver-results in a fast-paced environment where continuous innovation is desired• Effective at driving short-term results that are consistent with long-term goals• Ability to work autonomously in a highly demanding and often ambiguous environment, with attention to detail and organizational skills• Experience with the Microsoft Office suite ...

At AWS we're working to be the most customer-centric Cloud Services company on earth. To get there, we need exceptionally talented people. We are looking for a dynamic, bright, and organized self-starter with a passion for talent management to join our team as a Senior Talent Partner supporting the AWS North America (NAMER) organization. This role is part of a fun and passionate global HR and business group and requires strong client management and team collaboration across organizations. We are looking for a professional who has the ability to diagnose issues, spot patterns, and develop solutions that de-risk and accelerates the business, in addition to an ability to assess and coach talent at an executive level. The Senior Talent Partner is a skilled communicator and facilitator, with experience driving strategic people conversations with senior leaders. Finally, this leader must be strategic and a systems thinker, with the skills necessary to clearly define problem statements and iterate, launch and scale mechanisms that address them. They will demonstrate analytical capabilities and be able to influence business priorities with data-driven recommendations. Key job responsibilitiesThe Senior Talent Partner is responsible for ensuring our executive talent management processes (e.g. Directors and VPs) are launched, scaled, and improved upon across North America. This includes leading the talent cadence for comprehensive succession planning, critical role mapping, executive promotions and talent movement at a country and area level (across business lines and functions). In doing so, the Senior Talent Partner ensures our NAMER leadership teams are consistently inspecting and assessing their organizational effectiveness, the strength of their leadership teams and succession plans, the depth of our leadership pipeline, their leadership capacity needs, and whether we have an optimal match between critical talent and critical roles. When opportunity to improve is identified, the Senior Talent Partner consults with relevant business leaders and then builds, iterates, and scales solutions to address. A day in the lifeThe Senior Talent Partner is a skilled program manager with talent management capability. They have experience driving strategic people conversations with senior leaders and facilitating conversations across large groups of executives. In this role, the Senior Talent Partner will plan, coordinate, and facilitate bi-annual executive level talent reviews across NAMER AWS businesses. They will need to work back from the needs of the business vis a vis our talent, driving buy in from HR and business leaders. Finally, the Senior Talent Partner, NAMER will support a set of projects related to building industry capability across critical roles and organizational effectiveness. This leader must be strategic and a systems thinker, with the skills necessary to move from “idea” to “process.” They will demonstrate analytical capabilities and be able to influence business priorities with data-driven recommendations. They will work closely with HR Business Partners, the AWS Talent Management COE, and other Talent Partners globally to invent and simplify and deliver results for our business. About the teamThis role sits on the AWS Global Sales (AGS) Executive Talent Management team and is matrixed into the AWS Global Sales PXT (HR) organization. The primary client for this role is the AWS Global Sales organization due to leadership footprint; however, the Senior Talent Partner will also work cross functionally to take a regional view of executive talent management across our Partners, Global Services, Public Sector, Industries and Marketing businesses. The Senior Talent Partner is an influential partner to our regional HR Director(s) and the interim VP, in addition to Talent Partners representing non-NAMER based organizations.Finally, the Senior Talent Partner will build and scale our industry capability model across AWS. Through this project, they will partner with business leaders and AWS Executive Development to create a success profile for industry leaders, build necessary development and training programs, and identify and address opportunities to increase industry capability/acumen globally. In doing so, this role is responsible for building upon our recent organizational transformation to build industry capability for the future.We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- Bachelor’s degree, or equivalent experience with 7+ years progressive in Talent Management or Human Resources. - Demonstrates business and HR acumen, including problem-solving skills, critical thinking, and analytical acuity.- Proficient in partnering effectively with senior leaders through skillful navigation of ambiguous situations using strategic planning and effective project management.- Communication, coaching and influencing skills across diverse counterparts, globally.- Is able to work independently, as well as on teams. ...

Reliability, Maintenance, and Engineering (RME) is hiring for a Controls Technical Trainer. At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.This role is responsible for conducting training and evaluation of training programs. Training coordination will include communicating with appropriate RME business unit, operations management, and the training team to ensure that all training sessions are conducted on-time and to standard. Responsibilities of this position also include delivery of instructor-led training classes for new hires, new skills (cross-training) and technical training refreshers as necessary. The person hired for this role must be able to manage the learning environment and report on testing results.In addition, the Trainer will support the development of training materials. This will also include using surveys, quizzes, quality metrics and other available tools to evaluate the effectiveness of training and assess impact of technical training on RME business KPIs. In order to be effective, the candidate should have completed post-secondary technical education, certification or other relevant credentialing programs for the role. In addition, successful candidates have prior practical experience which enables them to deeply understand and relate to the technical content and their audiences. They must be able to dive deep into the technical aspects of a topic and understand it themselves, and then translate that understanding into high quality training content and programs for other technical audiences.Key job responsibilities• Put health & safety best practices first in all work carried out ensuring compliance with all health & safety standards and regulations.• Serve as the technical and professional example for all technician’s in the RME organization.• Facilitate instructor led training, both in-person and remote, with safe work practices.• Travel to sites (as required) to deliver training at field locations with safe work practices.• Capture learner feedback through course surveys and provide direct feedback to drive course/program continuous improvement.• Develop training plans and technical training materials to raise the bar for RME’s technical learning programs.• Develop trainee evaluation exercises that achieve successful learner knowledge transfer.• Work cross-functionally with local and central RME, Operations, WHS and other partner teams.• Carry out planned preventative maintenance on the full range of equipment within the Center of Excellence home site.• Champion continuous improvement projects and standardization in the CoE space.• Administer LMS and CMMs tasks such as scheduling, registrations, and labor booking.• Support logistical coordination of training activities and remove barriers for customers/trainees.• Meet all performance deliverables including individual RME training compliance.• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.About the teamThe vision of the RME L&D team is to deliver world class technical training, and assist in establishing a safety-first reliability and precision maintenance work culture maximizing the capability of the Fulfillment & Logistics networks across global business units at Amazon. RME Technical Trainers are not only the face of the RME L&D team, but the entire RME organization and as such conduct themselves with outstanding professionalism.BASIC QUALIFICATIONS- Experience as a trainer and ability to manage a classroom of learners- - Experience as a trainer and ability to manage a classroom of learners- - • Advanced knowledge of automation and control systems, such as programmable logic controllers (PLCs), human-machine interfaces (HMIs), and supervisory control and data acquisition (SCADA) systems.- - • Experience in advanced automation and industrial control systems for material handling equipment, including PLC programming, servo and variable frequency drives, vision systems, and electrical distribution systems; able to troubleshoot, recover from breakdowns or implement system work-arounds to maintain equipment production.- - • Experience conducting planned maintenance, repairs and replacement of control cabinet components such as motor controllers, inverters, power supplies and industrial computers.- - • Skilled in both electrical and mechanical disciplines; proficient in interpreting both mechanical and electrical drawings.- - • Experience developing training materials, job aids and online tutorials.- - • Excellent communication skills for the purpose of knowledge transfer and skill development.- - • Excellent coordination and organization skills; able to work together with internal business partners and field leadership to deliver successful training programs.- - • Experience with planned preventative maintenance systems.- - • 3+ years of Microsoft Office products and applications experience.- - • Has received formal training or accreditation in industrial controls/automation, mechatronics, electrical, mechanical or other related disciplines. ...

The Amazon Web Services (AWS) Data Center Learning Team is looking for Sr. Certification Specialist who wants to be a part of building exciting and new offering for AWS Data Centers. Our infrastructure is rapidly changing and growing to adapt new technical solutions such as machine learning. To manage that growth effectively, Data centers need to have a reliable method of assessing the skills of their people and identifying gaps in skills coverage of their staff. Data Center Learning is developing a Certification program which will provide reliable assessments of work ready staff. You’ll play a key role in defining how these assessments work! You will have an opportunity to apply your knowledge within behavioral psychology, organizational development, business analytics and data science. And above all, you will have passion for learning.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities- Based on the inputs from the Global Business Owners, develop a competency framework for a wide range of data center roles and define behavioural indicators for each competency - Design or select assessment tools (e.g., behavioral interviews, psychometric tests, situational judgment tests) that accurately measure the defined competencies.- Work with your peers on the Certification team to integrate skill-testing tools that can provide reliable and valid measurements into a coherent certification examination strategy- Use statistical analysis to validate the assessments, ensuring they are reliable indicators of performance globally- Collect and analyze assessment data to identify trends, gaps, and areas for improvement in assessment methods and workforce competencies- Present insights to stakeholders with recommendations on organizational learning strategies- Gather feedback from stakeholders, assessors, and participants to refine the assessment program regularly- Monitor program impact and effectiveness, updating competencies or tools as organizational needs evolveAbout the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Degree in organizational psychology, data science or a related field- 3+ yrs of experience in talent assessment or organisational development- Experience in working with psychometric principles, job analysis techniques, and assessment tool validation - Proficiency in data analysis tools amd experience in working with survey design and feedback mechanisms- Analytical skills and an ability to interpret complex data and turn it into actionable insights ...

Reliability, Maintenance, and Engineering (RME) is hiring for a Material Handling Equipment (MHE) Technical Trainer. At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.This role is responsible for conducting training and evaluation of training programs. Training coordination will include communicating with appropriate RME business units, operations management, and the training team to ensure that all training sessions are conducted on-time and to standard. Responsibilities of this position also include delivery of instructor-led training classes for new hires, new skills (cross-training) and technical training refreshers, as necessary. The person hired for this role must be able to manage the learning environment and report on testing results.In addition, the Trainer will support the development of training materials. This includes using surveys, quizzes, quality metrics and other available tools to evaluate the effectiveness of training and assess impact of technical training on RME business Key Performance Indicators (KPIs).In order to be effective, the candidate should have completed a form of post-secondary technical education, certification or other relevant credentialing programs for the role. In addition, successful candidates have prior practical experience which enables them to deeply understand and relate to the technical content and their audiences. They must be able to dive deep into the technical aspects of a topic and understand it themselves, and then translate that understanding into high quality training content and programs for other technical audiences.Key job responsibilities• Put health & safety best practices first in all work carried out ensuring compliance with all health & safety standards and regulations.• Serve as the technical and professional example for all technician’s in the RME organization.• Facilitate instructor led training, both in-person and virtualy, with safe work practices.• Travel to sites (as required) to deliver training at field locations with safe work practices.• Capture learner feedback through course surveys and provide direct feedback to drive course/program continuous improvement.• Develop training plans and technical training materials to raise the bar for RME’s technical learning programs.• Develop trainee evaluation exercises that achieve successful learner knowledge transfer.• Work cross-functionally with local and central RME, Operations, WHS and other partner teams.• Carry out planned preventative maintenance on the full range of equipment within the Center of Excellence home site.• Champion continuous improvement projects and standardization in the CoE space.• Administer LMS and CMMs tasks such as scheduling, registrations, and labor booking.• Support logistical coordination of training activities and remove barriers for customers/trainees.• Meet all performance deliverables including individual RME training compliance.• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysAbout the teamThe vision of the RME L&D team is to deliver world class technical training, and assist in establishing a safety-first reliability and precision maintenance work culture maximizing the capability of the Fulfillment & Logistics networks across global business units at Amazon. RME Technical Trainers are not only the face of the RME L&D team, but the entire RME organization and as such conduct themselves with outstanding professionalism.BASIC QUALIFICATIONS- Multi-skilled in both electrical and mechanical disciplines; experience in interpreting both mechanical and electrical drawings.- Experience in MHE maintenance including, conveyors, sortation systems, and other powered package-handling equipment.- Experience fault-finding within Material Handling and Industrial Equipment systems.- Experience with planned/scheduled preventative maintenance systems.- Experience developing training materials, job aids and online tutorials.- Excellent communication skills for the purpose of knowledge transfer and skill development.- Excellent coordination and organization skills; able to work together with internal business partners and field leadership to deliver successful training programs.- 3+ years of Microsoft Office products and applications experience.- Has received formal training or accreditation in electrical, mechanical or related disciplines. ...

Do you have a strong background in building the right organizational effectiveness solutions that proactively address business-critical problems or organizational issues that are presently in front of you? Do you have the ability to look across multiple projects to see the overlaps and connection points that others might miss? If so, we have an exciting opportunity to drive organizational effectiveness across the AWS organization. As a Senior Manager of Organizational Effectiveness, you will lead a high impact team that partners with AWS business leaders to de-risk and optimize areas that challenge AWS's ability to operate as a well-designed, well-oiled machine. You will spearhead solutions for designing or re-engineering organizations, driving team effectiveness and high-performance teams, and managing large-scale organizational changes. You will distill numerous inputs/ideas into meaningful actions and culturally relevant recommendations on what we should be doing next. You will help organizations and senior teams define their tenets and articulate their vision, mission, and business strategy. You will guide senior teams as they solve for conflicts or ambiguities in roles, responsibilities, and work processes. You will examine group processes to help organizations build mechanisms for effective group problem solving and decision-making. This role requires strong partnership with our HR business partners and business leaders across a fast moving, global, and matrixed organization. Flawless consulting and influencing skills are essential since you will be required to interface effectively and communicate convincingly with professionals at all levels, including C-level executives. Some example projects you will work on include: • Partnering with senior business leaders to address organizational design, operating model, and strategy development opportunities• Conducting organizational analysis to understand root causes to organizational performance issues and opportunities• Partnering with our research scientists to uncover organizational bottlenecks and health factors to identify organizational effectiveness opportunities• Building high-performing team effectiveness mechanisms and interventionsKey job responsibilities• Know Your Customers. Understand their priorities, what they are saying, and more importantly, what they aren’t. Deliver and drive value for them.• Innovation. Appreciate what exists, identify why it works. Then rebuild it or build something totally different that derives even MORE value.• Judgment. Take different perspectives and business needs, develop a solution that works, move the ball forward. Be able to support your opinions with sound reasoning grounded in the business.• Program management. Build plans with clear objectives, milestones, senior stakeholder alignment, and measures of success. • Numbers. Data. Love them, use them. Be more than comfortable with spreadsheets and be able to tell someone what the numbers are actually saying.• Thinking big. How do we build it bigger, better, faster? What aren’t we thinking of?• Prioritization. There will be a constant flow of work, both tactical and strategic. Determine what gets done first and why, while managing a plan for what to do with everything else.• Building relationships. Partner with business and operations leaders, HRBPs and corporate central teams. Share best practices, partner on solutions, and move the organizations forward together.• Consulting. Utilize past experience, deep knowledge of processes and policies, and knowing what’s going on across our organization to create custom solutions and localize as needed.• Communicating. Share your ideas, listen to others, follow-up, and follow-up again.• Teaching. You are the expert in this space. Share what’s in your head. Scale you.• Resourcefulness. If you don’t know it, that’s ok. But you should know where to go for the answer or how to find out.• Bias for Action and dealing with ambiguity. Sometimes it is not clear how we are going to get there. Can you help carve a path? How fast can you do it? What are the tradeoffs? About the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS• 10+ years of Organizational Effectiveness experience in a fast-paced environment. •People management experience.• Mentor and support team members. • Strong strategy development, organizational design and operating model optimization skills. • Ability to operate within a global, matrixed environment.• Experience and skills in building scrappy, scalable solutions that make a difference. • Ability to work in a highly ambiguous environment and interest in in working with a global team.• Ability to handle responsibilities independently, while exercising good judgment in problem solving and keeping team members adequately informed. • Ability to influence and partner with different levels of the organization, up to the C-level, to achieve results. • Ability to work efficiently and accurately in time sensitive matters and organized to manage and track multiple priorities simultaneously – grace under pressure and the ability to switch gears at a moment’s notice. • Excellent written and verbal skills as well as prioritization and planning skills – with strong attention to detail. • To be successful, the person in this role will need to demonstrate analytical capabilities, a process improvement mentality and ability to influence others with data-driven recommendations. ...

Reliability, Maintenance, and Engineering (RME) is hiring for a Controls Technical Trainer. At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.This role is responsible for conducting training and evaluation of training programs. Training coordination will include communicating with appropriate RME business unit, operations management, and the training team to ensure that all training sessions are conducted on-time and to standard. Responsibilities of this position also include delivery of instructor-led training classes for new hires, new skills (cross-training) and technical training refreshers as necessary. The person hired for this role must be able to manage the learning environment and report on testing results.In addition, the Trainer will support the development of training materials. This will also include using surveys, quizzes, quality metrics and other available tools to evaluate the effectiveness of training and assess impact of technical training on RME business KPIs. In order to be effective, the candidate should have completed post-secondary technical education, certification or other relevant credentialing programs for the role. In addition, successful candidates have prior practical experience which enables them to deeply understand and relate to the technical content and their audiences. They must be able to dive deep into the technical aspects of a topic and understand it themselves, and then translate that understanding into high quality training content and programs for other technical audiences.Key job responsibilities• Put health & safety best practices first in all work carried out ensuring compliance with all health & safety standards and regulations.• Serve as the technical and professional example for all technician’s in the RME organization.• Facilitate instructor led training, both in-person and remote, with safe work practices.• Travel to sites (as required) to deliver training at field locations with safe work practices.• Capture learner feedback through course surveys and provide direct feedback to drive course/program continuous improvement.• Develop training plans and technical training materials to raise the bar for RME’s technical learning programs.• Develop trainee evaluation exercises that achieve successful learner knowledge transfer.• Work cross-functionally with local and central RME, Operations, WHS and other partner teams.• Carry out planned preventative maintenance on the full range of equipment within the Center of Excellence home site.• Champion continuous improvement projects and standardization in the CoE space.• Administer LMS and CMMs tasks such as scheduling, registrations, and labor booking.• Support logistical coordination of training activities and remove barriers for customers/trainees.• Meet all performance deliverables including individual RME training compliance.• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.About the teamThe vision of the RME L&D team is to deliver world class technical training, and assist in establishing a safety-first reliability and precision maintenance work culture maximizing the capability of the Fulfillment & Logistics networks across global business units at Amazon. RME Technical Trainers are not only the face of the RME L&D team, but the entire RME organization and as such conduct themselves with outstanding professionalism.BASIC QUALIFICATIONS- Experience as a trainer and ability to manage a classroom of learners- • Advanced knowledge of automation and control systems, such as programmable logic controllers (PLCs), human-machine interfaces (HMIs), and supervisory control and data acquisition (SCADA) systems.- • Experience in advanced automation and industrial control systems for material handling equipment, including PLC programming, servo and variable frequency drives, vision systems, and electrical distribution systems; able to troubleshoot, recover from breakdowns or implement system work-arounds to maintain equipment production.- • Experience conducting planned maintenance, repairs and replacement of control cabinet components such as motor controllers, inverters, power supplies and industrial computers.- • Skilled in both electrical and mechanical disciplines; proficient in interpreting both mechanical and electrical drawings.- • Experience developing training materials, job aids and online tutorials.- • Excellent communication skills for the purpose of knowledge transfer and skill development.- • Excellent coordination and organization skills; able to work together with internal business partners and field leadership to deliver successful training programs.- • Experience with planned preventative maintenance systems.- • 3+ years of Microsoft Office products and applications experience.- • Has received formal training or accreditation in industrial controls/automation, mechatronics, electrical, mechanical or other related disciplines. ...

Join the Amazon Software Builder Experience Learning (ASBX Learning) team to create engaging and effective learning experiences that power all software builders at Amazon. This is a highly collaborative role and you will partner with a variety of subject matter experts to create learning experiences to shepherd builders through their journey at Amazon, from onboarding to push the boundaries innovation. As the Technical Training Manager you will be responsible for leading the curriculum development team to analyze, design and develop high quality training content for all Software Builders at Amazon. This role focuses on owning the curriculum development and program management required to meet the learning needs of our software builders globally throughout the full employee lifecycle including new hire training and continuing education. Key job responsibilities* Growing a team of technical curriculum developers * Manage a curriculum portfolio to ensure accurate and up to date training materials * Lead your team to manage multiple projects and programs concurrently* Establish and oversee consistent processes to effectively and efficiently design and develop training materials and programs to best suit the needs of the audience* Leverage rapid, agile development techniques, and technology such as Gen AI for optimization and automation* Oversee and contribute to the design and development of exercises, tutorials, job aids, assessments, and other methods of learning including social or connected learning strategies* Measure, track and report impact assessments of training programs developedBASIC QUALIFICATIONS* Degree in Education, Computer Science, or a related field; in lieu of this degree, relevant work experience will be considered.* 5+ years of learning experience design for technical audiences.* 2+ years of team management experience* 5+ years of cross functional project delivery experience ...

Unlock your potential as a Training Specialist II at Amazon Key! Shape the future of home and business access management while developing engaging learning solutions. Join our mission to empower customers in managing access to their properties. As a Training Specialist II, you'll be at the forefront of innovation, crafting engaging online training modules and identifying creative solutions to meet our organization's evolving learning needs. They will partner with multiple stakeholders from various countries and be an active participant in the full ADDIE process as well as ongoing course maintenance.In this dynamic role, you will:• Design, create, and review training modules that drive user adoption and understanding of Amazon Key's innovative access management solutions.• Produce and edit captivating content, and interactive training elements to enhance the learning experience.• Identify organizational learning needs and develop innovative solutions to address them effectively.• Leverage the AWS suite of tools to support Amazon Key's business goals through online resources and tools.• Occasionally travel to different sites to host on-site training workshops, ensuring hands-on learning experiences.Why you'll love working here:• Be part of an innovative team revolutionizing how people manage access to their homes and businesses.• Utilize state-of-the-art technology and AWS tools to create impactful learning experiences.• Enjoy a collaborative environment that encourages creativity and innovation.• Contribute directly to the growth and success of Amazon Key's mission.• Develop your skills in instructional design, video production, and interactive content creation.If you're passionate about education, technology, and creating engaging learning experiences that make a real difference, we want to hear from you. Join Amazon Key and help shape the future of access management training!Key job responsibilitiesCollaborate closely with subject matter experts to create learning content that effectively communicates key learning objectives and aligns with Amazon Key's mission.Design, draft, review, and edit SCORM 1.2 compliant training modules, ensuring high-quality, engaging, and effective learning experiences.Develop and manage online tools and resources to support learners, leveraging the AWS suite of tools to enhance accessibility and effectiveness.Produce compelling live-action and animated video content to communicate learning objectives in an engaging and memorable manner.Create world-class presentations and communications for the organization, maintaining Amazon's high standards for quality and professionalism.Research and design comprehensive reports that effectively communicate the impact and effectiveness of supported training programs.Manage and maintain training modules on the learning management system, ensuring content is up-to-date, accessible, and properly organized.Support internal and external events with creative promotional content and advertising materials to drive engagement and participation.Identify organizational learning needs and develop innovative solutions to address them.Occasionally travel to different sites to conduct on-site training workshops, providing hands-on learning experiences and gathering valuable feedback.Collaborate with cross-functional teams to ensure training content aligns with Amazon Key's business goals and supports the overall mission of empowering customers to manage access to their properties.This role requires a combination of creativity, technical expertise, and strong communication skills to deliver exceptional training experiences that drive Amazon Key's success in the access management market.About the teamWelcome to the Amazon Key Training Team!We are a dynamic group of training specialists spanning the United States and European Union, supporting multiple countries worldwide. Our team is at the heart of Amazon Key's mission to empower customers in managing access to their homes and businesses.Our reach extends across multiple facets of the organization, working closely with and supporting stakeholders in Sales, Installation, Customer Service, and Support. We understand that our audience is diverse, comprising both technical and non-technical professionals, each with unique support needs. This diversity challenges us to create versatile, engaging, and effective training solutions that cater to a wide range of learning styles and technical backgrounds.Join us, and be part of a team that's making a real difference in how people interact with their spaces, one training module at a time!BASIC QUALIFICATIONSEducation:• Bachelor's degree in Instructional Design, Education, Communications, or a related fieldExperience:• 3+ years in a training specialist, instructional design, or equivalent role• 2+ years creating content using a SCORM authoring tool (e.g., Articulate)• 3+ years with training course design• 3+ years with PowerPoint or equivalent presentation software• 2+ years with video content creation and editingTechnical Skills:• Proficiency in SCORM 1.2 compliant e-learning authoring tools• Proficiency in video editing software• Proficiency in Microsoft Office Suite, particularly PowerPointAdditional Requirements:• Ability to travel occasionally for on-site training workshops• Fluency in English (written and verbal)Note: These basic qualifications are objective, non-comparative, job-relevant, and can be identified through a resume review. They represent the minimum requirements for the position of Training Specialist II at Amazon Key. ...

At eero we make world class products for our customers to enjoy. Behind those world class products are the teams that support end customers; customer support, field technicians, technical sales teams; ready to assist customers who have questions or need support. We’re looking for a Technical Trainer to join our team, who will own the learning experience for eero technical customer support in Boise Idaho. The ideal candidate is obsessed with the customer experience, forward-thinking with creativity and a passion for creating and delivering training. Key job responsibilities- Design, develop and deliver training that supports multiple modalities, including virtual, in person, and self-directed learning- Act as the subject matter expert and field questions about policies, tools, and practices in real time- Facilitate the collection and submission of feedback and technical issues from learners- Partner with leaders across eero to identify areas for improvement and innovation- Work with the broader Learning and Development team to develop training to address learning opportunities- Meet all project and program deliverables- Continually improve learning content in response to learner needs, feedback, and data- Track and report on key KPIs including completion, learner retention, proficiency, and business impact- Model all content with accessibility as a primary tenant. Reinforce inclusive presentation methods and consider all audiences in delivery- Proactively represent customer feedback and advocate for product and process improvementsA day in the lifeAs a Technical Trainer for eero CS, you’ll work closely with leaders throughout the business to understand and prioritize training needs for each audience. You’ll review training materials, constantly iterating to improve the learning experience. You’ll partner with leaders across eero to understand the unique opportunities for each audience and develop training programs to improve learner performance, tracking against key business outcomes.BASIC QUALIFICATIONS- 3+ years in a Technical Training or Learning and Development role- University degree or equivalent experience in Adult Learning, Learning and Development, or related fields- Strong business acumen with a track record of success- Excellent communication skills and ability to convey insights from complex analyses to internal and external entities- Ability to think strategically and tactically with attention to detail- Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success- Experience developing and facilitating technical content, distilling complex topics for a wide range of audiences and levels of expertise- Experience using authoring tools such as Storyline, Camtasia, Captivate- Capable of working closely with data and using analytics to problem-solve- Ability to travel both domestically and internationally (<25%)- Ability to effectively manage time, and prioritize multiple tasks of competing priority ...

Project Kuiper is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Amazon is seeking a highly motivated and experienced Senior Learning and Development Specialist to join our Launch Operations team. The Launch Operations team is the ‘last mile’ of delivering our satellites to orbit. The team consists of Mission Managers, Payload Processing facilities team, Satellite processing teams, and technical and strategic initiative teams. The team is part of the Production Operations organization which is responsible for overseeing and managing the manufacturing, transportation, and processes of satellites.In this role, you will be responsible for establishing a Learning and Development program from the ground up. This greenfield opportunity requires an innovative approach to creating, implementing, and managing all aspects of the training and development lifecycle. The ideal candidate has an entrepreneurial mindset and the ability to create learning and development programs for both engineers and technicians. This role requires exceptional written and verbal communication skills, high judgment when clear guidelines may not exist, and the ability to work independently in a fast-paced environment. To be successful you need to be highly motivated and detail oriented while showing the highest standards of execution.Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Key job responsibilities-Partner with program managers, subject matter experts (SMEs), and key stakeholders to identify training needs and ensure alignment of training initiatives with business objectives.-Conduct needs analyses and create detailed storyboards to map out engaging and effective learning experiences.-Manage multiple curricula development projects simultaneously and maintain the annual training calendar to align with the evolving needs of the Lunch Operations team.-Own the development and facilitation of a new hire onboarding orientation program that is tailored for engineers and technicians, ensuring a smooth integration into the team.-Design and deliver engaging, effective training content using various methodologies (e.g., classroom, e-learning, hands-on workshops).-Collaborate with subject matter experts to identify skill gaps and develop targeted training solutions.-Solve business problems with focus on understanding root causes and driving forward-looking opportunities.-Evaluate the effectiveness of learning programs and continuously improve based on feedback and performance metrics.-Manage multiple projects simultaneously while adapting to shifting priorities in a fast-paced environment.-Stay current with industry trends and best practices in learning and development, particularly in aerospace and technical fields.BASIC QUALIFICATIONS-Bachelor’s degree in instructional technology, educational technology, organizational development, or related field or experience in instructional design or learning experience design.-5+ years of program or project management experience.-Experience using data and metrics to determine and drive improvements.-Experience owning program strategy, end to end delivery, and communicating results to senior leadership.-5+ years experience in a Learning and Development role.-Experience collaborating with technical and learning partners for implementation within a learning management system.-Experience using computers to develop instructional materials and presentations.-Advanced multimedia development in graphic design, audio, video, and/or animation (e.g. Adobe Illustrator, Photoshop).-NASA Badge: Ability to pass Kennedy Space Center background checks. ...

At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.ABOUT THIS ROLE In this role you will consult on the analysis, design, and development of training solutions that will address the needs of the Audible Customer Care function. You will design highly effective training experiences and performance support with measurable outcomes. ABOUT YOU You are equally comfortable with strategy and execution and willing to ‘roll up your sleeves’ to get the job done. As a Senior Instructional Designer, you will... - Perform varied analyses to determine performance gaps and job tasks that require instructional intervention- Brainstorm with subject matter experts, program managers, and functional leaders to determine training requirements and align on expected post-training outcomes- Work independently or with peers to design and develop end-to-end training or performance support solutions across multiple platforms- Utilize innovative instructional design methods to create effective and engaging learning experiences- Review training outlines and drafts with key stakeholders and determine how best to implement feedback- Meticulously evaluate post-training outcomes process which includes analyzing performance dashboards, partnering with our Quality Management and Operations tams- Foster strong relationships with functional leaders at Audible, within the Amazon network, and off-shore partners- Optimize workflows and learning experiences using AI ABOUT AUDIBLE Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.BASIC QUALIFICATIONS- Bachelor’s degree or foreign equivalent in Instructional Design, Educational Technology, Organizational Development or a related field - 5+ years of experience in instructional design and training development- 4+ years of content development experience with Articulate 360 and MS Office Suite ...

Reliability, Maintenance, and Engineering (RME) is hiring for a Material Handling Equipment (MHE) Technical Trainer. At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.This role is responsible for conducting training and evaluation of training programs. Training coordination will include communicating with appropriate RME business units, operations management, and the training team to ensure that all training sessions are conducted on-time and to standard. Responsibilities of this position also include delivery of instructor-led training classes for new hires, new skills (cross-training) and technical training refreshers, as necessary. The person hired for this role must be able to manage the learning environment and report on testing results.In addition, the Trainer will support the development of training materials. This includes using surveys, quizzes, quality metrics and other available tools to evaluate the effectiveness of training and assess impact of technical training on RME business Key Performance Indicators (KPIs).In order to be effective, the candidate should have completed a form of post-secondary technical education, certification or other relevant credentialing programs for the role. In addition, successful candidates have prior practical experience which enables them to deeply understand and relate to the technical content and their audiences. They must be able to dive deep into the technical aspects of a topic and understand it themselves, and then translate that understanding into high quality training content and programs for other technical audiences.Key job responsibilities• Put health & safety best practices first in all work carried out ensuring compliance with all health & safety standards and regulations.• Serve as the technical and professional example for all technician’s in the RME organization.• Facilitate instructor led training, both in-person and virtualy, with safe work practices.• Travel to sites (as required) to deliver training at field locations with safe work practices.• Capture learner feedback through course surveys and provide direct feedback to drive course/program continuous improvement.• Develop training plans and technical training materials to raise the bar for RME’s technical learning programs.• Develop trainee evaluation exercises that achieve successful learner knowledge transfer.• Work cross-functionally with local and central RME, Operations, WHS and other partner teams.• Carry out planned preventative maintenance on the full range of equipment within the Center of Excellence home site.• Champion continuous improvement projects and standardization in the CoE space.• Administer LMS and CMMs tasks such as scheduling, registrations, and labor booking.• Support logistical coordination of training activities and remove barriers for customers/trainees.• Meet all performance deliverables including individual RME training compliance.• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysAbout the teamThe vision of the RME L&D team is to deliver world class technical training, and assist in establishing a safety-first reliability and precision maintenance work culture maximizing the capability of the Fulfillment & Logistics networks across global business units at Amazon. RME Technical Trainers are not only the face of the RME L&D team, but the entire RME organization and as such conduct themselves with outstanding professionalism.BASIC QUALIFICATIONS- Multi-skilled in both electrical and mechanical disciplines; experience in interpreting both mechanical and electrical drawings.- Experience in MHE maintenance including, conveyors, sortation systems, and other powered package-handling equipment.- Experience fault-finding within Material Handling and Industrial Equipment systems.- Experience with planned/scheduled preventative maintenance systems.- Experience developing training materials, job aids and online tutorials.- Excellent communication skills for the purpose of knowledge transfer and skill development.- Excellent coordination and organization skills; able to work together with internal business partners and field leadership to deliver successful training programs.- 3+ years of Microsoft Office products and applications experience.- Has received formal training or accreditation in electrical, mechanical or related disciplines. ...

Amazon Pharmacy is seeking a customer-obsessed Learning Specialist Program Manager who enjoys working in and thrives in an innovative, dynamic organization. You will own the end-to-end cycle in multiple learning programs. You will ensure that our programs create exceptional learning experiences that produce expected business outcomes. You will transform our programs through technology, so we can easily scale to meet our operations and organizational needs nationwide. You will champion the learners’ voice to shape how they learn, develop their skills, and build their proficiency. The Team: Amazon Pharmacy is a subsidiary of Amazon and our Compliance teams are growing rapidly along with the business. Pharmacy is a highly regulated industry and compliance impacts nearly all teams and business operations. The Amazon Pharmacy Risk Management team has the unique ability to see broadly across the org and make a significant impact to ensure safety, efficiency, and compliance. We work with our stakeholders to evaluate existing processes and help design new processes that are aligned with federal, state and internal requirements including FDA, DEA, Board of Pharmacy, Accreditation, Federal and State Regulatory and Amazon’s own Code of Conduct and other enterprise policies.The right person for this role has strong passion for learning. They bring experience applying knowledge of learning science, design, and instructional technologies to create and improve learning environments. They program manage through smart use of technology, PM tools, and skills. This individual continuously improves our learner experience using an array of creative approaches which drive productivity, innovation, and operational excellence. Key job responsibilities- Own end-to-end cycle of multiple learning programs.- Program manage multiple small and medium-size learning programs, leveraging selected APL technology.- Operationalize strategy to build and deliver scalable and consistently effective learning products and services. May contribute to strategy development.- Surface and address business and learner needs through rigorous application and documentation of analysis tools (root cause analysis (RCA), performance gap analysis, learning needs analysis). Use data to identify and action high-impact improvement opportunities.- Create, launch, and maintain (evergreen) documentation and learning materials using a variety of authoring/distribution tools and technology.- Design, develop, and deliver bar-raising learning experiences.- Build and administer valid and reliable assessments to gauge learning effectiveness.- Build and apply communication mechanisms to provide the right information to the right audiences at the right time. This includes invitations, scheduling, weekly/biweekly updates, monthly and quarterly business reviews.- Facilitate remote and in-person learning experiences.BASIC QUALIFICATIONS- Pharmacy Technician who holds active and unrestricted State Board of Pharmacy License and National Pharmacy Technician Certification (PTCB and/or NHA).- Familiarity with National Healthcareer Association (NHA) and/ or Pharmacy Technician Certification Board (PTCB) standards.- Bachelor's Degree or equivalent relevant work experience.- At least one year project management experience.- Proven ability to learn and apply new technology.- Proven ability to write instructions and learning content - Proven ability to facilitate in-person and remote learning experiences demonstrating adult learning principles.- Proven ability to use data to generate actionable insights.- Proven ability to collaborate and earn trust with stakeholders, team members, learner groups, cross-functional business partners.- Able to manage multiple, competing priorities effectively. - Demonstrated experience in risk management and overcoming obstacles.- Ability to travel up to 50% ...

The Operations Risk & Compliance (ORC) Talent Development team is looking for a Learning Experience Designer to reimagine compliance training through engaging, gamified, and decision-based learning. This role collaborates with program managers and subject matter experts (SMEs) globally to develop learning and performance support solutions, including virtual and instructor-led training, videos, eLearning modules, simulations, learning games, and electronic performance support systems. In this role, the ideal candidate will apply knowledge of learning science, design, and instructional technologies to create and improve learning environments at scale. The role will continuously improve learning programs to drive content relevancy, utilization, innovation, and operational excellence.Key job responsibilities- Lead the analysis, design, development, implementation, and evaluation of learning programs.- Collaborate with senior leaders, subject matter experts, and Learning Business Partners to conduct detailed training needs assessments.- Use graphics and multimedia to design visually engaging learning content.- Conduct task analysis to determine the optimal learning modality for skill development and proficiency.- Identify knowledge gaps and develop solutions to improve learner retention, job performance, and adherence to regulatory standards.- Develop e-learning modules, ILT facilitator and participant guides, reference materials, and other learning resources.- Establish standardized processes and templates for consistent and scalable learning solutions.- Implement evaluation strategies to measure the effectiveness and business impact of learning initiatives.- Track and manage curriculum in the Learning Management System (LMS), continuously assessing the effectiveness and scalability of delivery methods.- Continuously innovate and produce visually stunning content that captivates and raises storytelling standards.- Stay up-to-date with industry trends, consistently improving content quality and impact.- Manage multiple projects in a fast-paced and ambiguous environment, with minimal oversight.About the teamThe ORC team ensures compliance with safety laws and regulations across global marketplaces, supporting Amazon’s commitment to safety and regulatory adherence. The ORC Talent Development team develops impactful learning solutions to transfer knowledge, enhance individual and organizational performance, and achieve Worldwide Operations goals.BASIC QUALIFICATIONS- 3+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 5+ years’ experience in instructional design, training program management, and project management- Available online portfolio- Bachelor’s Degree (or equivalent post-secondary experience) in Instructional Design, Education, Business Administration, or a related field- Proficiency in performance analysis, learning needs assessment, the design and development of learning and performance support solutions, and evaluating program effectiveness- Experience with Microsoft Office, Adobe Creative Cloud, and eLearning development software (e.g. Articulate 360, Adobe Captivate, Camtasia)- Ability to travel as needed ...

Are you ready for your next technical learning design challenge? The Talent Acquisition (TA) Learning & Development Team is building learning for the FUTURE – rethinking not only the content we produce, but the way content is consumed. We are a team of product and Learning & Development specialists who work closely with science, technology, and product management to drive new ways of learning in the workplace for global hiring at Amazon. We’re seeking a Sr. Learning Experience Designer (LXD) to develop world-class learning solutions for our customers worldwide within our interviewing and recruiting technology learning products. In this position, you will be an architect and leader in creating and improving learning products. You will work on instructional design projects that utilize your expertise in adult learning theory, technology, and design to enhance the learning experience of Amazonians. The solutions you create will enable improved employee experiences, shorten lead times to proficiency, and provide performance support at the point of need. Key job responsibilities• Design and develop innovative learning solutions for Amazon's global TA workforce, leveraging educational technologies and instructional design principles• Create engaging multimedia content, including e-learning modules, video scripts, and interactive elements for TA Tech products and processes• Manage multiple learning projects simultaneously, from conception to deployment, meeting timelines in an ownership-focused environment• Develop and standardize the training product suite, including templates, assets, and style guides• Partner with cross-functional teams to optimize processes and create just-in-time learning solutions for new and existing TA learning productsA day in the lifeAs the Sr. Learning Experience Designer, you'll play a crucial role in aligning team outputs with high-value learning opportunities, enhancing learner experiences and driving internal development processes across stakeholder teams. Our expanding training portfolio includes TA Tech products for recruiting teams, hiring managers, interviewers, and Bar Raisers. Your responsibilities will extend beyond creating learning products for processes, policies, and skills development; you'll be instrumental in building our tech training product suite from the ground up, including templates, standard training assets, and style guides. In this role, you'll leverage your ability to balance efficiency with quality, crafting impactful learning solutions that meet both time-sensitive needs and high standards of excellence.You thrive in a challenging, yet highly engaged environment, having the ability to connect the dots organizationally, network effortlessly and influence various roles, levels and profiles to drive collaboration. You have experience with graphic design tools (e.g., Adobe Suite, Figma, Stencil, etc.) and in writing/manipulating code to make learning development software work for you, particularly for accessibility. You lean into using new tools and methodologies, like GenAI and evaluation practices, to develop products for today’s modern learners.Day-to-day will include leading the consultation process with other L&D team members and stakeholders, developing project plans, working with cross-functional teams on process and design optimization, writing content (e.g., video scripts, text assets, knowledge checks, etc.), designing graphic elements that support learning (e.g., process maps, infographics, characters, etc.), and building training end-to-end. About the teamTA Learning & Development consists of program and product managers, content specialists, and learning experience designers. The team works across multiple products, tech, science, analytics, recruiting, and L&D teams to provide training and development-based learning paths to all new and existing interviewers, hiring managers, Bar Raisers, and recruiters world-wide. Our products reach over 5,000 unique leaners monthly.BASIC QUALIFICATIONS• Bachelor’s degree in instructional technology, educational technology, organizational development, or related field or experience in instructional design or learning experience design• Advanced multimedia development in graphic design, audio, video, and/or animation (e.g. Adobe Illustrator, Photoshop)• Experience in authoring tools, such as Articulate Rise, Articulate Storyline, Camtasia, Vyond, or similar• Experience writing custom code and/or basic web development (HTML, Java, CSS) ...

Are you ready for your next design challenge? The Learning Experience Design team is building workforce learning for the FUTURE – rethinking not only the content we produce, but the way content it is consumed. We are a team of Day 1 designers who work closely with content experts, technology and metrics to drive new ways of learning in the workplace for Data Centers around the world. If you are looking to lead the change in workforce learning, this may be the role you’ve been waiting for.AWS Data Center Learning is responsible for providing training and career development based learning paths to all new and existing data center technicians world-wide. Our team is constantly looking to optimize the training experience and provide our field operations teams with the highest skilled workforce.The Learning Experience Designer will ensure that we’re aligned to the highest value learning opportunities to not only improve our learner experience, but to drive internal development processes as well. Responsibilities include working with cross-functional teams on process optimization and training content development that supports reduction in time-to-productivity and decrease in error rates for Data Center roles. The ideal candidate thrives in a fast paced, highly engaged environment, and has the ability to connect the dots organizationally, network effortlessly and influence various roles, levels and profiles to drive collaboration, as well as grow fellow designers and develop the best.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities•Design, develop, and deploy training as part of a blended learning strategy•Partner with cross-functional teams to build out development experiences with a global mindset•Solve business problems with focus on understanding root causes and driving forward-looking opportunities•Work with technical SMEs to design and create engaging end user training•Manage multiple curricula development projects simultaneously•Develop training materials that align to a blended training delivery strategy, including and not limited to: self-directed, instructor led (ILT), virtual (vILT), and hands-on practical training•Measure impact and quickly revise content/modality to address specific feedback, as needed•Create reliable and valid learner evaluation tools to gauge knowledge and skill transfer•Drive use of evaluation and performance data to improve learning content•Work with global stakeholders to program manage technical training programAbout the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS•BA or BS degree in a relevant field such as instructional technology, educational technology, organizational development or 3+ years of relevant experience in instructional design•3+ years developing and executing strategies, development and delivery of creative and innovative training solutions•3+ years developing training in a variety of delivery modalities•Experience program managing learning and development projects ...

Reliability, Maintenance, and Engineering (RME) is hiring for a Material Handling Equipment (MHE) Technical Trainer. At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.This role is responsible for conducting training and evaluation of training programs. Training coordination will include communicating with appropriate RME business units, operations management, and the training team to ensure that all training sessions are conducted on-time and to standard.Responsibilities of this position also include delivery of instructor-led training classes for new hires, new skills (cross-training) and technical training refreshers, as necessary. The person hired for this role must be able to manage the learning environment and report on testing results.In addition, the Trainer will support the development of training materials. This includes using surveys, quizzes, quality metrics and other available tools to evaluate the effectiveness of training and assess impact of technical training on RME business Key Performance Indicators (KPIs).In order to be effective, the candidate should have completed a form of post-secondary technical education, certification or other relevant credentialing programs for the role. In addition, successful candidates have prior practical experience which enables them to deeply understand and relate to the technical content and their audiences. They must be able to dive deep into the technical aspects of a topic and understand it themselves, and then translate that understanding into high quality training content and programs for other technical audiences.Key job responsibilities• Put health & safety best practices first in all work carried out ensuring compliance with all health & safety standards and regulations.• Serve as the technical and professional example for all technicians in the RME organization.• Facilitate instructor led training, both in-person and virtualy, with safe work practices.• Travel to sites (as required) to deliver training at field locations with safe work practices.• Capture learner feedback through course surveys and provide direct feedback to drive course/program continuous improvement.• Develop training plans and technical training materials to raise the bar for RME’s technical learning programs.• Develop trainee evaluation exercises that achieve successful learner knowledge transfer.• Work cross-functionally with local and central RME, Operations, WHS and other partner teams.• Carry out planned preventative maintenance on the full range of equipment within the Center of Excellence home site.• Champion continuous improvement projects and standardization in the CoE space.• Administer LMS and CMMs tasks such as scheduling, registrations, and labor booking.• Support logistical coordination of training activities and remove barriers for customers/trainees.• Meet all performance deliverables including individual RME training compliance.• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysAbout the teamThe vision of the RME L&D team is to deliver world class technical training, and assist in establishing a safety-first reliability and precision maintenance work culture maximizing the capability of the Fulfillment & Logistics networks across global business units at Amazon. RME Technical Trainers are not only the face of the RME L&D team, but the entire RME organization and as such conduct themselves with outstanding professionalism.BASIC QUALIFICATIONS- Experience as a trainer and ability to manage a classroom of learners- • Advanced knowledge of automation and control systems, such as programmable logic controllers (PLCs), human-machine interfaces (HMIs), and supervisory control and data acquisition (SCADA) systems.- • Experience in advanced automation and industrial control systems for material handling equipment, including PLC programming, servo and variable frequency drives, vision systems, and electrical distribution systems; able to troubleshoot, recover from breakdowns or implement system work-arounds to maintain equipment production.- • Experience conducting planned maintenance, repairs and replacement of control cabinet components such as motor controllers, inverters, power supplies and industrial computers.- • Skilled in both electrical and mechanical disciplines; proficient in interpreting both mechanical and electrical drawings.- • Experience developing training materials, job aids and online tutorials.- • Excellent communication skills for the purpose of knowledge transfer and skill development.- • Excellent coordination and organization skills; able to work together with internal business partners and field leadership to deliver successful training programs.- • Experience with planned preventative maintenance systems.- • 3+ years of Microsoft Office products and applications experience.- • Has received formal training or accreditation in industrial controls/automation, mechatronics, electrical, mechanical or other related disciplines. ...

Amazon's Global Talent Development (GTD) team is seeking a Senior Instructional Designer to join our dynamic learning and development function. This role will drive organizational learning initiatives, innovate instructional methodologies, and design effective learning content. You will collaborate with the GTD team, working alongside motivated learning experts to shape strategy, build relationships, lead special projects, and ensure the successful design, delivery, and evaluation of educational programs. You will conduct training needs assessments and design innovative learning solutions using various modalities, including simulations, gamification, and self-directed learning.Key job responsibilities- Lead cross-functional, enterprise-wide learning programs- Craft and execute innovative and measurable learning journeys considering a range of modalities including digital learning, on-the-job, blended, mobile learning, performance support, simulations and gamified approaches- Oversee multiple large-scale projects, ensuring alignment with adult learning principles and organizational goals- Anticipate potential risks, adjust project strategies to meet adult learning needs (e.g. customization, flexibility), and develop mitigation strategies - Use data and feedback to prioritize deliverables and demonstrate return on investments- Partner with senior Stakeholders and SME’s to conduct detailed training needs assessments - Influence company-wide policies and procedures related to learning and development- Mentor junior instructional designers and develop future leadersA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the teamThe RME Global Talent Development team is dedicated to transforming workplace learning through science, data, and innovation. Our mission is to deliver targeted training and performance support to the right people at the right time. By building essential capabilities, we empower RME teams with the maintenance skills and equipment expertise needed to grow, develop, and scale effectively.BASIC QUALIFICATIONS- Bachelor’s degree in learning design, learning science, instructional design, educational psychology, or similar field.- 7+ years’ experience in designing innovative learning to support adult learners in a corporate context ...