Human Resources

In this role, you will work with our Global Executive Development (GED) team to establish and drive our strategy, build relationships, lead special projects, and ensure successful design, delivery, and measurement of development programs and experiences for Amazon’s senior leaders. You will work both independently and as an integrated member of the global talent management and compensation team to conduct detailed training needs assessments, design and build innovative learning solutions across a variety of modalities (experience-based, simulated, self-directed, and high touch).Key job responsibilities- Lead multiple learning projects and designs that enhance our ability to efficiently and effectively to ensure our leaders have the capabilities to deliver for our customers today and into the future.- Conduct detailed training needs assessments in partnership with senior leaders and relevant subject matter experts.- Craft and execute innovative and peculiar executive learning paths, leveraging varied development modalities (including tech enabled learning, on-the-job/experience-based, blended, augmented/virtual-reality, performance support, simulations and gamified approaches).- Articulate learning measurement and learning sustainment strategies to validate that our proposed solutions are having impact.- Partner with executive product teams to ensure learning strategies are integrated into the talent management ecosystem (e.g., insights about our talent should feed development design decisions, which should in turn enhance our leadership pipeline).- Maintain knowledge of current trends in the realm of instructional design, learning technology, science, and analytics through research, conducting experiments, and crafting/presenting white papers.A day in the lifeYou will never have a boring day in this role. We are a fast-paced, energetic team delivering some of the most impactful executive level programs and experiences for Amazonians.About the teamWe are a small, scrappy team comprised of Amazonians who live to solve problems and get stuff done. No task is too small, or too big, and there is never anything that isn't in our job description. We love Learning, Being Curious, and Delivering Results!BASIC QUALIFICATIONS- Bachelor’s degree in learning design, learning science, instructional design, educational psychology, or similar field. - 7+ years’ experience in designing innovative learning to support adult learners in a corporate context. - Experience working with subject matter experts, stakeholders, and leaders to design learning journeys and establish personas. - Knowledge of learning science and instructional design and assessment methodologies given a corporate context. - Excellent project management and organization skills including a proven track record of taking end-to-end ownership and driving results with a strong attention to detail. ...

Amazon’s mission to be Earth’s most customer-centric company would be impossible without our talented people. Their hard work and creative thinking ensure we deliver great customer experiences.As we strive to be Earth's best employer, our global HR teams, known internally as People eXperience and Technology (PXT), grow the business through people by creating an inclusive culture focused on safety, engagement, technology and innovation.Broaden your HR knowledge to elevate your performance and unleash your potential as you take your HR career in exciting new directions.As an HR Business Partner on the AMZL People eXperience and Technology (PXT) team, you will provide HR generalist support to a large population of hourly employees as well as business leaders. This role provides the opportunity to do a variety of tactical and strategic work in an environment that encourages both independent initiative and collaborative teamwork. You will partner with business leaders to deliver HR initiatives focused on internal customer service, employee onboarding, talent management, and employee engagement. You will understand the importance of accurate and timely HR metrics as well as their inputs and impacts. In addition, you may lead and develop a team of entry-level HR employees and own projects or programs that impact the business or the broader HR team. To be successful in this role, you must understand business goals and prioritize them through high-impact work. You will influence your team and business leaders by providing HR expertise, sound judgment and data-driven recommendations that improve employee experience and business performance.Key job responsibilities- Examine situations thoroughly, check for and mitigate personal biases, and make high-judgment decisions that align with the intent of policies and minimize risk. Ensure fair and consistent application of all company policies and compliance with laws and regulations. Take partners or escalate when next steps are unclear. - Use data and metrics to identify trends, anticipate business needs, and implement action plans focused on employee experience and organizational health. - Execute employee engagement strategies and rewards and recognition programs. Regularly inspect employee sentiment mechanisms and identify, escalate and take partners when concerns or trends are discovered.- Provide developmental coaching and feedback to business leaders, including managing difficult employee issues, and delivering on organizational goals. - Champion change focused on creating and fostering a diverse, equitable and inclusive environment for all employees. Hold leaders accountable to equitable selection, retention, and development of their employees.A day in the lifeA typical day in this role involves providing strategic and tactical leadership guidance, executing on people initiatives, providing internal customer support, advising and coaching employees and leaders through development and performance matters, and driving HR functional excellence and process improvement. Responsibilities also include partnering with leaders at multiple levels of the organization to develop forward-looking goals and actions focused on the employee experience and operational objectives. Every day brings exciting new opportunities to make a meaningful impact on the lives of our employees and customers.About the teamAmazon Logistics' (AMZL) goal is to provide customers with an incredible package delivery experience. We partner with a network of independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible. BASIC QUALIFICATIONS- Bachelor's degree- 2+ years of human resources experience, or a mix of equivalent experiences ...

The Consumer Recruiting Team within Amazon.com is hiring a Recruiting Coordinator (RC) to join our team! The RC is an integral partner in managing recruiting activities and building candidate relationships; often providing candidates with their first impression of Amazon. This candidate will be an organizational guru, work effectively with internal and external clients and candidates, possess great communication skills, have the ability to shift gears at a moment’s notice and enjoy the challenges of helping to build a great organization of talented individuals. This is an amazing opportunity for someone looking to broaden their experience and work in a top recruiting organization. Responsibilities: • Scheduling interviews and phone screens working directly with candidates and hiring managers, in some cases arranging travel for visiting candidates • Updating candidate records and job postings in recruiting systems and confirming new hires • Providing follow-up correspondence to candidates on recruiting status via phone and email • Tracking recruiting activities and providing candidate status in a weekly report • Coordinating the post-interview debrief meetings and providing debrief materials • Identifying opportunities for improving candidate experience and scheduling efficiency • Assisting in the coordination of other recruiting activities as needed BASIC QUALIFICATIONS- 1+ years of recruiting, coordination, administration, logistics, HR or equivalent experience- Bachelor's degree or equivalent- Experience with basic web-based tools and products like Outlook, Excel, Word and SharePoint ...

The Amazon Delivery Services Employee Relations (ER) team supports both Amazon and contractor teams that execute Amazon’s last mile delivery services. The central objective of our team is to ensure treatment of employees that is fair, respectful, and consistent with our framework of our core business values and objectives. To support that objective, the overall responsibilities of an ER Manager fall into proactive and reactive categories. We are seeking an ER Manager with a demonstrated ability to collaborate with and influence field operations managers, human resources, and contractors; to analyze multiple levels of employee and partner feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. This is a full-time position that reports into the WW Consumer organization for Amazon.com. This role will cover Sacramento, CA, Las Vegas, NV, ID, CO, AZ and CO. Any successful candidate must be capable of significant domestic travel, sometimes with short notice, at least 50% of the time.Key job responsibilitiesThe ER Manager also will work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints. An ER Manager will work reactively on employee relations issues that may arise at a single station, within a specific geographic region, or network-wide. Balancing time between projects and crisis-response is a critical component for success. This particular position will focus initially and primarily on proactive initiatives designed to promote the employee experience.BASIC QUALIFICATIONS- Bachelor's Degree- 7+ years of relevant experience in employee relations, labor relations, or labor/employment law with emphasis on labor and employee relations Experience supporting large hourly workforces highly desired- Successful record of creating, improving and executing programs at scale Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience- Skilled in MS Excel, Word, SharePoint & PowerPoint ...

Success in any organization begins with its people. Having a comprehensive understanding of our workforce and how we best utilize their unique skills and experience is paramount to our future success.AWS is looking for an exceptional Technical Program Manager with strategic expertise and a strong delivery record in building trust and delivering results to the business to advance adoption and effective use of Workforce Planning(WFP). Moreover, this Technical Program Manager will work in partnership with the core WFP team that requires thought leadership to advance WFP content across AWS. This individual has proficiency in employing workforce and human behavior insights, strong business operations fundamentals and good judgement. This individual will also provide thought leadership and program management against current and future technical capabilities and programs that enable the acceleration of revenue growth, improved operational efficiencies & delivery. Ultimately, the individual will be responsible for a program level effort to enable optimized workforce size, location and level in service of predictably accelerating product innovation, and enhancing the customer experience at acceptable cost. If you enjoy leading strategic programs, working in a fast-paced dynamic environment and being challenged by new problems, we’d like to speak with you! Key job responsibilitiesKey job responsibilities • Work directly with senior leaders in the Workforce Planning team, while partnering with Finance, HR and business leadership to manage creation of tools and processes that support the one- and three-year workforce plans in cadence with AWS’ operational cycles• Earns trust with internal stakeholders and customers, and develops collaborative solutions that create measurable economic impact on AWS• Leverage deep knowledge of workforce planning methodologies, data sources, and practices. Applies this technical knowledge to invent, evolve, improve, and simplify. • Drive large-scale workforce planning programs that solve significantly complex or endemic problems. • Consistently bring strong, data-driven business and technical judgment to decisions. • Recognize when designs/solutions require additional technical guidance (e.g., from senior practitioners or subject matter experts). • Advocate for and guide workforce programs. Influence teams to dedicate resources, and lead the effort (or finds appropriate owner). • Capture the right metrics to influence stakeholders and measure success.• Occasional travel to internal meetings and fact-finding sessions.A day in the lifeAs a Technical Program Manager within AWS, you will partner across the WFP team to set the vision and direction for a high-quality workforce. You will play a key role on the Workforce Planning Science, Tooling and Inspection sub-teams that influence the long-range plans of the business and the technical agenda that supports it. You will influence tools and programs serving senior leaders globally and impacting AWS’ future. The ideal Technical Program Manager has a strong sense of ownership, is self-driven, loves breaking new ground. You will bring a mix of experience including complex technical program management, senior stakeholder management, cross-functional collaboration, strategic planning, operational planning, and process improvement. About the teamOur team communicates who we are as an employer – what it’s like to be an Amazonian, why we love innovating on behalf of customers and why people should join us. Our employer brand has been guided by our Leadership Principles, our values, and most of all our people. Our job is to bring that to life.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. BASIC QUALIFICATIONS- Master's degree in statistics, engineering, I/O psychology, mathematics, economics, MBA and 5+ years of domain experience. Has led teams that have built workforce programs and tools, and has familiarity solving familiarity in problems/efforts with visible risks, roadblocks, and some constraints.- Experience setting technical requirements for process automation- Strong analytical and problem-solving skills, expertise in deriving insights through data analysis, practical knowledge and experience in inferential statistical application.- Excellent attention to detail and the ability to dive deep into the data.- Strong interpersonal and communication skills, ability to engage effectively with a broad range of audiences including senior business leaders and cross-functional colleagues.- Ability to work efficiently in a dynamic and ambiguous environment by combining analytical rigor and judgment ...

We believe that everyone who comes to Amazon should be able to build their career, and we are ready to support our employees wherever they are on their educational journey! Career Choice, one of Amazon's flagship upskilling programs, empowers employees to learn new skills for career success at Amazon or elsewhere. We meet individual learners where they are on their education journey through a variety of education and upskilling. Available in 14 countries, we offer regionally specific programming through a large network of approved training providers to support employees in taking the next step in their career towards in-demand jobs.We are seeking a data driven Marketing Specialist to support our education campaigns in North America, supporting digital communications to our customers, and driving engagement and awareness of the program. You’ll be responsible for conceptualizing, executing, and analyzing marketing campaigns, with a particular emphasis on increasing engagement for our associate population, driving awareness for the program and showcase operational efficiencies when applicable.This is a cross-functional role that requires close partnership across teams such as BI, Internal Communications, Education teams, and Benefits to manage multiple initiatives and shifting requirements in a fluid, fast-moving environment.Key job responsibilitiesYou will have demonstrable expertise in data-driven lifecycle marketing strategy as well as campaign execution and measurement. You will be comfortable dealing with ambiguity as we test our way into new marketing placements and channels. You will have shown you’re able to work in a dynamic, international environment and can deliver results.You will have demonstrable expertise in building and measuring the impact of marketing campaigns. You will be comfortable working across several internal teams to bring campaigns to life. You will have shown you’re able to work in a dynamic, international environment and can deliver results.Strong drive for results, with the ability to manage independently and take calculated risks while thinking big and outside the box.The ideal candidate will be comfortable dealing with significant ambiguity, have strong ownership, can work successfully across global teams, and have a good sense of metric-based decision making.Takes a data-based approach, including coordinating A/B tests, to measure success and deliver results, focusing efforts on campaigns that successfully connect eligible associates with relevant resources and participants and graduates with upskilling opportunities.Operationally executes on defined strategy with our internal partners, undertaking the campaign creation process through deliberate communications plans including content, materials and recommended channels and coordinating partners to deliver against business objectives and campaign goals.BASIC QUALIFICATIONS- 4+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion- Bachelor’s degree in Communications, Marketing, or a related field ...

At Amazon, we are committed to being Earth’s Safest Place to Work, Best Employer and Most Customer-Centric Company. To get there, we need exceptionally talented and empathetic leaders passionate about making every day better for all employees - and you would play a key role in that journey! Our Human Resources leaders care deeply about the employee experience and support employees and managers to focus on people through engagement, technology and innovation. As you start your career at Amazon, the HR Partner role in our Worldwide Operations People Experience and Technology (PXT) team can provide you with: - Ability to influence change and foster an environment of inclusion for all employees. - Skills in employee engagement and problem solving with diverse populations. - Experience with working in a rapid and complex changing environment driven by continuous innovation. - Knowledge and application of HR fundamentals. - Partnering with leaders at multiple levels of the organization to develop forward looking strategies and goals focused on the employee experience. - Experience in coaching and supporting leaders in onboarding and talent management. - Exposure to a multi-faceted human resource organization to jumpstart your career.In this role, you will partner with front-line business leaders to innovate, implement and deploy HR strategies focused on employee engagement, internal customer service, talent management, organizational effectiveness and workforce planning. In addition, you will provide front-line support to our employee, PXT and leadership teams calling on HR expertise and empathy. To thrive, you will need a flexible skill set, including the ability to connect to the bigger picture while diving deep into the details and collaborate across many teams, levels, and situations.Key job responsibilitiesAs a HR Partner, no two days look the same, but a typical day will most likely include the following responsibilities: - Work with a team of hourly and senior PXT employees in creating a best in class employee experience (Onsite hourly team will not exist in all PXT business lines). - Foster and role model an environment of inclusion for all employees. - Advocate for employees’ success through end-to-end experiences that help employees feel fully engaged in the work they do and valued for who they are. - Equitably exercise high-judgment, manage through ambiguity and serve as first point of escalation for employee concerns. - Create and drive an active approach to impact change and innovation around employee engagement. - Promote adoption of technology, self-service, change management and continuous improvement. - Support employee queries and situations with discretion and expertise along with routine standard work around employee onboarding, performance management, engagement processes and benefits services. - Provide effective internal and external customer service with focus on strong communication and business acumen. - Coach, develop and support leadership through decision making with empathy and sound judgment through leadership 1:1s, roundtables and training. - Collaborate with multiple levels of the organization ranging from front-line employees to senior leaders. - Influence and guide partners to prioritize employee experience and customer obsession when innovating. - Use data and metrics to identify trends, anticipate business needs and develop action plans, including attendance and attrition deep dive and planning.- Proactively manage professional and personal development through continuous learning and training.- Be ready to work hard while having fun!BASIC QUALIFICATIONSBasic Qualifications:- Bachelor's Degree from accredited university. ...

The People eXperience and Technology (PXT) Central Science Team uses economics, behavioral science, statistics, and machine learning to proactively identify mechanisms, process improvements and products, which simultaneously improve Amazon and the lives, wellbeing, and the value of work of Amazonians. We are an interdisciplinary team which combines the talents of science and engineering to develop and deliver solutions that measurably achieve this goal. We invest in innovation and rapid prototyping of scientific models, AI/ML technologies and software solutions to accelerate informed, accurate, and reliable decision backed by science and data. As a research scientist you will you will design and carry out surveys to address business questions; analyze survey and other forms of data with regression models; perform weighting and multiple imputation to reduce bias due to nonresponse. You will conduct methodological and statistical research to understand the quality of survey data. You will work with economists, engineers, and computer scientists to select samples, draft and test survey questions, calculate nonresponse adjusted weights, and estimate regression models on large scale data. You will evaluate, diagnose, understand, and surface drivers and moderators for key research streams, including (but are not limited to) attrition, engagement, productivity, inclusion, and Amazon culture.Key job responsibilities Help to design and execute a scalable global content development and validation strategy to drive more effective decisions and improve the employee experience across all of Amazon Conduct psychometric and econometric analyses to evaluate integrity and practical application of survey questions and data Identify and execute research streams to evaluate how to mitigate or remove sources of measurement error Partner closely and drive effective collaborations across multi-disciplinary research and product teams Manage full life cycle of large-scale research programs (Develop strategy, gather requirements, manage and execute) BASIC QUALIFICATIONS- PhD, or Master's degree and 4+ years of quantitative field research experience- Experience investigating the feasibility of applying scientific principles and concepts to business problems and products- Experience analyzing both experimental and observational data sets ...

Amazon is hiring a Marketing Campaign Manager to create impactful ad campaigns that effectively engage jobseekers in the North American region. The Stores Talent Acquisition (TA) Marketing team is at the forefront of developing people-centric marketing programs that help Amazon recruit thousands of talented candidates around the world. If you’re a strategic marketer looking to flex your creative and analytical skills, unbox your next great career challenge!The ideal candidate for the Marketing Campaign Manager position will have a knack for developing strategy and planning engaging ad campaigns, an ability to use analytics to optimize performance, and a keen eye for detail.Key job responsibilities• Lead the development of paid ad campaigns from initial brief to final launch, collaborating with creative partners, agencies, hiring teams, and business stakeholders to define messaging, segmentation, and placement strategies• Analyze campaign performance and optimize marketing activities to improve return on investment• Build strong relationships with marketing agencies to drive creative production and media placement efforts• Support strategic pillars, such as Diversity, Equity, and Inclusion initiatives• Develop campaign performance reports and share with relevant stakeholdersAbout the teamFrom online orders and shipping to groceries and fashion, Amazon Stores is a large and diverse organization impacting millions of customers every day. You will be joining the Global Stores TA Marketing team, whose scope includes leading recruitment marketing, employer branding, social media, and website management initiatives across our North American, Latin American, and Asia Pacific regions. As our team supports thousands of recruiters who hire for a wide range of business lines within Stores (Amazon.com and Prime, Amazon Fresh, Whole Foods Market, and Amazon Style, just to name a few), the ability to learn the nuances between different positions and lines of business is important.BASIC QUALIFICATIONS- 4+ years of professional non-internship marketing experience- Experience building and optimizing multiple, simultaneous marketing campaigns- Experience in audience segmentation and targeting- Experience managing or working within cross-functional marketing and creative teams- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience communicating results to stakeholders ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and motivated people. As a Sourcing Recruiter, you will cultivate talent sourcing channels, develop relationships with hiring managers, and close searches against tight deadlines. In this role, you will be responsible for talent attraction strategies and utilize your experience setting benchmarks and metrics.We need a talented Sourcing Recruiter to help us find the best talent in the world to support our growth. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. The Sourcing Recruiter will work with a team of peers including Client Leads and Recruiting Coordinators focusing in the areas of candidate talent search and placement, process improvement and strategy development. They will foster a collaborative team environment and a strong service-oriented culture that ensures delivery of efficient, effective, quality driven service to internal customers and meets customer service level agreements.The Ideal candidate must be able to successfully manage, prioritize and close searches against a timeline and have experience setting benchmarks, metrics, and understand how to prioritize to hit all customer SLAs. They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done. The best candidates will draw on knowledge of Talent Acquisition and functional areas of the business, forging dynamic relationships with business leaders, hiring managers and HR business partners. They have a reputation for being exceptional at candidate generation, organization, possess strong verbal and written communication skills, have an ability to prioritize their time, demonstrate push back and a sense of urgency, and value providing amazing customer service.This role can be based in Seattle or Nashville.Key job responsibilities• Contribute to developing strategies related to recruitment that will contribute to the long-range growth, implement new processes and develop standard operating procedures that fits within Amazon's mission to deliver the highest quality results to the customer.• Recruit passive candidates and gauge candidate skill sets against open roles.• Build and maintain network of potential candidates through proactive market research and on-going relationship management.• Interview candidates within the framework of the position specification. Screen, interview and prepare an ideal candidate slate within an appropriate and consistent timeline.• Work closely with Business, TA and HR leaders to influence and deliver a quality assessment and candidate experience through all aspects of the recruitment funnel.• Lead and/or participate in cross-business/cross-company special projects and initiatives related to talent acquisition.BASIC QUALIFICATIONS- 1+ years of corporate or search firm progressive recruiting or research experience- Bachelor's degree, or 2+ years of full-time Amazon experience- Experience with contact management system/applicant tracking system for sourcing, tracking and managing candidates ...