Human Resources

The My HR Live Support (MHLS) is currently recruiting for a Senior Workforce Analyst.MHLS is an employee facing group that provides customer service to Amazon employees primarily via phone. The team uses employee feedback, employee activity data, and metrics to identify current problems with the intent of eliminating them. Workforce Analysts support the MHLS team by providing a workforce management system needed to maintain a productive and effective workforce.We are looking for an exceptional analyst who is passionate about the Customer Experience, who thinks and acts globally, and who has the ability to contribute major new innovations to join us as a Senior Workforce Analyst.The ideal candidate will possess both an optimization background that enables him/her to manage quantitative planning and a demonstrated ability to think broadly and strategically about customer service initiatives. The Senior Workforce Analyst will experience a wide range of problem solving situations, long term to real-time, requiring extensive data collection and analysis while partnering closely with Operational leaders.Position Responsibilities :• To ensure capacity alignment is based on expected volume, identify and take necessary actions for short and long term deficits to meet service standards• To ensure volume variations are being analyzed and called out, and partner with demand forecasting team to bridge the gaps for future occurrences• To provide real-time support and make appropriate decisions to maximize resource efficiency and utilization• To analyze global site performances and determine optimal production and off production activities, shrinkage and occupancy targets• To lead, develop and maintain reporting initiatives across supported regions for continuous delivery improvements• To partner closely with leadership and support teams to discuss and drive planned strategies for controlled execution• To provide program health insights to senior leaderships at weekly and monthly level• To engage in projects and initiatives impacting headcount and cost variables• To lead by example and provide necessary support to scale up fellow team members across geographies• To mentor and support Workforce Analysts and Real Time AnalystsBasic qualifications• 5 years of WFM/Business Intelligence experience or equivalent• Experience in developing reports and dashboards using OBIEE, SQL, QuickSight or other reporting platforms• Bachelor's degree or significant college course work, or preferably in Engineering, Business Administration, Mathematics, Science or related field• Excellent communication and interpersonal skills, with the ability to be personable yet maintain backbone• Advocate for automation and use of data to solve business problems• Experience in managing end to end projects or programs• Knowledge of workforce management programs• Expert knowledge of MS Excel and other MS Office softwarePreferred qualifications• Knowledge of Six Sigma/Lean Processes• Working knowledge of statistical modeling tools used in forecasting• Capacity planning experience• Experience extracting and transforming complex data sets (ETL administration)Preferred qualifications• 5+ years of Human Resources experience BASIC QUALIFICATIONS- Knowledge of Microsoft Office products and applications- 5+ years of Workforce management experience (for internal candidates) resources experience- 5+ years of Workforce management experience (for external candidates) resources experience- Experience in contact center operations- Bachelor's degree- Solid proven experience in a live queue contacts environment- Solid proven experience using contact center technology- High proficiency in Microsoft Excel- Experience in Contact Center Operations- Exceptional analytical skills ...

Amazon is hiring a Marketing Campaign Manager to create impactful ad campaigns that effectively engage jobseekers in the North American region. The Stores Talent Acquisition (TA) Marketing team is at the forefront of developing people-centric marketing programs that help Amazon recruit thousands of talented candidates around the world. If you’re a strategic marketer looking to flex your creative and analytical skills, unbox your next great career challenge!The ideal candidate for the Marketing Campaign Manager position will have a knack for developing strategy and planning engaging ad campaigns, an ability to use analytics to optimize performance, and a keen eye for detail.Key job responsibilities• Lead the development of paid ad campaigns from initial brief to final launch, collaborating with creative partners, agencies, hiring teams, and business stakeholders to define messaging, segmentation, and placement strategies• Analyze campaign performance and optimize marketing activities to improve return on investment• Build strong relationships with marketing agencies to drive creative production and media placement efforts• Support strategic pillars, such as Diversity, Equity, and Inclusion initiatives• Develop campaign performance reports and share with relevant stakeholdersAbout the teamFrom online orders and shipping to groceries and fashion, Amazon Stores is a large and diverse organization impacting millions of customers every day. You will be joining the Global Stores TA Marketing team, whose scope includes leading recruitment marketing, employer branding, social media, and website management initiatives across our North American, Latin American, and Asia Pacific regions. As our team supports thousands of recruiters who hire for a wide range of business lines within Stores (Amazon.com and Prime, Amazon Fresh, Whole Foods Market, and Amazon Style, just to name a few), the ability to learn the nuances between different positions and lines of business is important.BASIC QUALIFICATIONS- 4+ years of professional non-internship marketing experience- Experience building and optimizing multiple, simultaneous marketing campaigns- Experience in audience segmentation and targeting- Experience managing or working within cross-functional marketing and creative teams- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience communicating results to stakeholders ...

The Amazon Employee Relations team supports Amazon North America operations employees and field leaders and we are seeking a Sr. Manager, Employee Relations to join our team. The successful candidate will have a demonstrated ability to i) quickly assess data, workplaces, behaviors, and relationships to identify risks and gaps in the work environment; ii) develop and execute sustainable, scalable initiatives, mechanisms, and programs that affect long-lasting changes at all levels; iii) influence leaders to win alignment, support, and change agents; and iv) lead and develop a team of employee relations professionals. The Sr. Manager, Employee Relations will possess significant employee and labor relations expertise, excellent judgment, and highly-developed analytical and communication skills. This role will report directly to an Employee Relations Director and serve as a key member of the North America Employee Relations leadership team. This is a full-time position that may require significant travel, up to 50% of the time over the course of the year to the various Amazon locations.The role will cover the West region. You can sit out of any Amazon West Coast facility closest to your home. Key job responsibilities• Risk Detection and Mitigation: Apply employee and labor relations expertise to successfully identify trends and challenges, predict and mitigate risk, and develop and execute solution-focused strategies and programs• Crisis Management: Work reactively on crisis-oriented partner issues under extreme time limitations while exercising excellent judgment and leadership• Project Management: Independently design, own, and lead successfully large-scale, network-wide projects that improve frontline partner experience• Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs• Deliver Innovative Solutions: Challenge current practices, industry status quo, and generate creative mechanisms that bring about large-scale solutions• Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and move solutions from concept to execution• Lead Through Others: Build constructive relationships with critical stakeholders and peers to share information, influence change, and leverage resources to deliver results• Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions• Work at Scale: Design solutions for a single person, station, or situation then translate, design, and launch sustainable mechanisms for entire networks• Hire & Develop the Best: Lead the development and growth of our field employee relations teamBASIC QUALIFICATIONS• Bachelor’s degree required • 10+ years of relevant experience in employee relations, labor relations, labor/employment law OR 10+ years of relevant experience to include 1+ years of Amazon experience and one or more short term assignments within Amazon employee relations • Demonstrated experience producing executive level written materials and presenting before executive audiences • Experience supporting large hourly workforces highly desired • Successful record of creating, improving and executing programs at scale • Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience • Skilled in MS Excel, Word, SharePoint & PowerPoint; curious about new learning technologies ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and motivated people. As a Sourcing Recruiter, you will cultivate talent sourcing channels, develop relationships with hiring managers, and close searches against tight deadlines. In this role, you will be responsible for talent attraction strategies and utilize your experience setting benchmarks and metrics.We need a talented Sourcing Recruiter to help us find the best talent in the world to support our growth. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. The Sourcing Recruiter will work with a team of peers including Client Leads and Recruiting Coordinators focusing in the areas of candidate talent search and placement, process improvement and strategy development. They will foster a collaborative team environment and a strong service-oriented culture that ensures delivery of efficient, effective, quality driven service to internal customers and meets customer service level agreements.The Ideal candidate must be able to successfully manage, prioritize and close searches against a timeline and have experience setting benchmarks, metrics, and understand how to prioritize to hit all customer SLAs. They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done. The best candidates will draw on knowledge of Talent Acquisition and functional areas of the business, forging dynamic relationships with business leaders, hiring managers and HR business partners. They have a reputation for being exceptional at candidate generation, organization, possess strong verbal and written communication skills, have an ability to prioritize their time, demonstrate push back and a sense of urgency, and value providing amazing customer service.This role can be based in Seattle, Nashville, or Arlington.Key job responsibilities• Contribute to developing strategies related to recruitment that will contribute to the long-range growth, implement new processes and develop standard operating procedures that fits within Amazon's mission to deliver the highest quality results to the customer.• Recruit passive candidates and gauge candidate skill sets against open roles.• Build and maintain network of potential candidates through proactive market research and on-going relationship management.• Interview candidates within the framework of the position specification. Screen, interview and prepare an ideal candidate slate within an appropriate and consistent timeline.• Work closely with Business, TA and HR leaders to influence and deliver a quality assessment and candidate experience through all aspects of the recruitment funnel.• Lead and/or participate in cross-business/cross-company special projects and initiatives related to talent acquisition.BASIC QUALIFICATIONS- 1+ years of corporate or search firm progressive recruiting or research experience- Bachelor's degree, or 2+ years of full-time Amazon experience- Experience with contact management system/applicant tracking system for sourcing, tracking and managing candidates ...

Amazon’s Advertising IMDb and Grand Challenge (AIGC) Talent Management Team seeks a Talent Management Specialist to help build high impact programs that will help to improve the employee and manager experience at Amazon. The successful candidate will be data-driven and analytically minded. In this role, you will be responsible for gathering, analyzing, and interpreting talent data to provide actionable insights to evaluate our processes and drive strategic talent program decisions across the organization. This position is based in Seattle but will interact with business leaders and HR teams globally.In this role, you will be responsible for evaluating our global talent processes and programs, owning talent business reviews, supporting talent deep-dives across the organization, and developing capacity planning model for executive talent. This role offers an opportunity to influence global team processes and priorities. Program management experience in HR is preferred and the successful candidate will have both a passion for, and a track record of leveraging insights to drive changes in talent programs, balancing competing priorities and thinking creatively to solve complex problems with innovative ideas.Key job responsibilitiesUsing Amazon’s talent management framework, this role will be responsible for evaluating and providing recommendations on talent programs and priorities for AIGC. They will dive deep into our talent data to drive insights which will ensure we implement solutions that are seamless and can be adopted globally. As an HR Specialist, your daily work will be both strategic and tactical; you will set and drive long-term goals and also play an active role in implementation. This role will lead key studies in this space and identify opportunities to influence product road map of central teams. This requires working effectively with Talent Management, HR teams across AIGC, and partner teams in Global Talent Management. A successful candidate will have strong writing and stakeholder management skills. They must have the ability to gather business requirements and partner with the various customers to plan, implement, and improve solutions. High judgment and the ability to influence stakeholders are essential.Key responsibilities include, but are not limited to:• Must Think Big and identify opportunities to scale, augment, or re-imagine our current talent programs to meet our customer needs• Support research studies and talent actions related to improving talent evaluation processes and identify opportunities to experiment• Liaison with the central talent management teams and product teams to influence and improve product roadmap, specifically as it relates to talent products• Must be willing to be cross-trained on talent management processes and support specific aspects of cyclical talent management activities• Identify and implement metrics for the measurement and analysis of program effectiveness• Continuously seeking ways to improve the end-user experience with our content, communications, and resources across the teamBASIC QUALIFICATIONS• Bachelor’s degree i• 5+ years in Program Management (Business or HR), Talent Management, Communications, or related experience.• Proven track record of end-to-end ownership of operational process, change management, and communications.• Demonstrated ability to manage multiple projects or programs- work prioritization, planning, and coordination across teams.• Excellent oral and written communication skills, and must be comfortable engaging with executive level leaders. ...

Amazon’s mission to be Earth’s most customer-centric company would be impossible without our talented people. Their hard work and creative thinking ensure we deliver great customer experiences.As we strive to be Earth's best employer, our global HR teams, known internally as People eXperience and Technology (PXT), grow the business through people by creating an inclusive culture focused on safety, engagement, technology and innovation.Broaden your HR knowledge to elevate your performance and unleash your potential as you take your HR career in exciting new directions.As an HR Business Partner on the Amazon Logistics People eXperience and Technology (PXT) team, you will provide HR generalist support to a large population of hourly employees as well as business leaders. This role provides the opportunity to do a variety of tactical and strategic work in an environment that encourages both independent initiative and collaborative teamwork. You will partner with business leaders to deliver HR initiatives focused on internal customer service, employee onboarding, talent management, and employee engagement. You will understand the importance of accurate and timely HR metrics as well as their inputs and impacts. In addition, you may lead and develop a team of entry-level HR employees and own projects or programs that impact the business or the broader HR team. To be successful in this role, you must understand business goals and prioritize them through high-impact work. You will influence your team and business leaders by providing HR expertise, sound judgment and data-driven recommendations that improve employee experience and business performance.Key job responsibilities- Examine situations thoroughly, check for and mitigate personal biases, and make high-judgment decisions that align with the intent of policies and minimize risk. Ensure fair and consistent application of all company policies and compliance with laws and regulations. Take partners or escalate when next steps are unclear. - Use data and metrics to identify trends, anticipate business needs, and implement action plans focused on employee experience and organizational health. - Execute employee engagement strategies and rewards and recognition programs. Regularly inspect employee sentiment mechanisms and identify, escalate and take partners when concerns or trends are discovered.- Provide developmental coaching and feedback to business leaders, including managing difficult employee issues, and delivering on organizational goals. - Champion change focused on creating and fostering a diverse, equitable and inclusive environment for all employees. Hold leaders accountable to equitable selection, retention, and development of their employees.A day in the lifeA typical day in this role involves providing strategic and tactical leadership guidance, executing on people initiatives, providing internal customer support, advising and coaching employees and leaders through development and performance matters, and driving HR functional excellence and process improvement. Responsibilities also include partnering with leaders at multiple levels of the organization to develop forward-looking goals and actions focused on the employee experience and operational objectives. Every day brings exciting new opportunities to make a meaningful impact on the lives of our employees and customers.About the teamAmazon Logistics' (AMZL) goal is to provide customers with an incredible package delivery experience. We partner with a network of independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible. BASIC QUALIFICATIONS- Bachelor's degree- 2+ years of human resources experience, or a mix of equivalent experiences ...

Prime Video's industry-leading global sports team is transforming the delivery and experience of watching live sports via streaming. The Principal HR Business Partner will support management, organizational effectiveness, workforce planning, and employee engagement for Prime Video Sports. In addition, they may own programs that span across the broader HR team.To be successful in this role, will require deep business understanding and influential partnership with senior management across a number of functions (including Product, Tech, Production, and Marketing) to execute the HR strategies that foster organizational and people effectiveness. You will help business leaders look around corners with data-driven recommendations that improve performance, retention, and the overall employee experience. You will need a flexible skill set, including the ability to think strategically, execute tactically, and collaborate across many teams, levels, and situations.Additionally, the individual in this role is accountable for partnering with leadership to teach, coach, and cultivate the Amazon culture by ensuring the Leadership Principles are taught, lived, and integrated in each component of the talent system at AmazonKey job responsibilities• The ability to understand business goals as well as design and implement new approaches, policies and procedures to effect continual improvements for leaders and employees• The desire and ability to be an influential and credible senior HR leader within the team, including setting the tone, agenda, and direction for the Prime Video Sports HR role.• Understand the entire talent system and each stage of the employee lifecycle while balancing this against local processes/practices and creating a consistent experience for all Prime Video Sports employees.• Able to identify when there is a need for local solutions and approaches vs. broader and scalable approaches.• Solutions focused and comfortable working in an environment which demands strong deliverables.• Bias for action with stellar operational excellence.• Operates with autonomy, discretion and a true hands-on approach.• Ability to successfully monitor the "pulse" of a broad group of employees to ensure a high level of employee engagement.• Uses data and org health metrics to make decisions and keep leadership informed.• Experience with rapid and complex changing work environment.BASIC QUALIFICATIONS8+ years of relevant Human Resources experience Strong business and HR acumen, including strong problem-solving skills, critical thinking and analysis ...

Amazon's Global Executive Development (GED) team is hiring a senior executive coach to support Amazon’s senior leaders (Directors and Vice Presidents). They will coach and facilitate a global leadership development program for our director population, fostering participant’s awareness of their leadership approach, providing development support, and reinforcing learning. In addition to coaching in the program, the executive coach will also conduct long-term strategic coaching engagements with senior leaders at Amazon to address developmental areas and build strengths critical to the leader’s success in current and future roles. While this is an individual contributor role, you will work in close partnership with senior leaders and development professionals worldwide. You will need strong learning and listening skills and the gravitas and experience to partner with senior leaders. You will also contribute programmatic and strategic improvements to better the program including interpreting critical themes and writing documents to share these insights with senior leaders. Key job responsibilitiesSuccess in this role requires the ability to: - Analyze and interpret individual leadership and organization capability requirements.- Translate these requirements into an effective and relevant coaching solution.- Strategically project manage, organize and provide executive coaching services.- Conduct strategic leadership behavioral observation during programs (including simulations).- Translate observations into concrete and actionable feedback to senior leaders.- Facilitate breakout sessions and peer-to-peer dialogue during programs - Debrief leadership assessments to create insights and individual learning objectives for programs- Support participants in embedding acquired learning and capability beyond the program to their roles and organizations.- Measure, track success so that we can iterate and constantly improve coaching solutions. A day in the lifeYou will never have a boring day in this role. We are a fast-paced, energetic team delivering some of the most impactful executive level programs and experiences for Amazonians.About the teamWe are a small, scrappy team who are building development solutions based on research and existing leadership wisdom, perspective and skills that have supported Amazon’s success, and the identification of the future-facing leadership capabilities required to invent on behalf of our customers. No task is too small, or too big, and there is never anything that isn't in our job description. We love Learning, Being Curious, and Delivering Results!BASIC QUALIFICATIONS- 5+ years of Executive-level coaching including a minimum of PCC certification through ICF or equivalent governing body. - 10+ years of direct senior leadership experience in a complex business environment. - Strong facilitation skills both in-person and virtual delivery forums. - Ability to travel both domestically and globally 30% of working schedule. - Deep experience with 360 and other psychometric assessments. - Outstanding interpersonal and leadership skills; a role model for the use of the concepts and skills we teach. - Familiarity with business, financial, and process improvement tools, concepts and methodologies. - Excellent verbal and written communication skills, ideally as an author or content creator on relevant topics. - Strong analytical skills and experience using and presenting data to make decisions. - Bachelor’s Degree or equivalent experience is required. ...

This is an on-site role based in Merritt Island, Florida.Have you ever wanted to be part of a team who is building industry changing technology? Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. Amazon is looking for a Human Resources Partner (HRP) to support the Project Kuiper organization. This role will be a member of the dynamic Core Services People eXperience and Technology (PXT) team. This team provides both strategic and hands on HR support to the business and is instrumental in restructuring HR functions, processes, and systems to deliver efficiency, effectiveness, and consistency by enhancing manager capabilities while maintaining employee experience. This HRP role will directly support the Launch Operations organization within Kuiper. This is an on-site role based in Merritt Island, FL and would sit at the site 100% of the time. In this role, you will collaborate with senior leaders, HRBPs, and partner teams to innovate, implement, and deploy HR strategies from talent and performance management, compensation, employee relations and other HR functions across the organization you support. This role also has a special focus on leveraging listening mechanisms to proactively monitor and analyze employee sentiment trends, and provide regular sentiment updates and recommended actions to site leadership and HR Business Partners. To thrive, you will need a flexible skill set, including the ability to manage multiple scenarios utilizing HR expertise, consulting skills, and influence. You will also need to connect sentiment trends and other HR data to the bigger picture goals of the operation, while diving deep into the details, collaborating and consulting across teams.Key job responsibilities- Leverage employee sentiment data and conduct regular Gemba Go See walks to advocate for employee needs, enhance engagement, and develop proactive strategies with leaders.- Partner with business leaders and cross-functional PXT teams (HRBPs, Employee Relations, Labor Relations) to align on employee engagement actions and execute site-specific programs.- Provide HR support, including consulting on talent management, performance management, compensation, and employee relations issues. Serve as first point of escalation for employee concerns.- Conduct workplace investigations and support employee queries with discretion and expertise, applying Amazon policies and high judgment.- Own and deliver site-specific people projects, including organizational design, workforce planning, business continuity planning, and skills assessment/development.- Set and review culture and talent goals with business leaders, creating and assessing action plans to address opportunities. - Partner with GCER/HRBP to define ER/LR strategy for the Florida site.- Develop and implement PXT programs and policies that streamline the hourly employee experience and provide support for employees traveling on mission campaigns in French Guiana.- Coach and guide business leaders to enhance their managerial capabilities and decision-making skills.- Collaborate with central teams to improve processes, influence product development, and implement mechanisms to achieve key business goals.- Evaluate and streamline HR structures, processes, and systems, identifying opportunities for centralization and standardization.- Develop and deliver training programs to upskill HR teams and promote adoption of new processes and systems.- Understand business priorities and translate them into high-impact work, leveraging HR expertise to positively impact business deliverables, efficiency, and profitability. - Lead the design and execution of change management for HR initiatives, ensuring effective communication, stakeholder engagement, and successful adoption of new processes and systems.BASIC QUALIFICATIONS- Bachelor's degree- 3+ years of relevant HR experience- Experience with hourly populations and employee relations- Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.- Ability to pass Kennedy Space Center background checks ...

Amazon's mission is to be Earth's most customer-centric company and to get there, customer centric, talented, and driven individuals are needed. Americas Stores Tech Talent Acquisition (ASTTA) team is looking for a Sourcing Recruiter to play a critical role in our hiring ecosystem with primary focus on recruiting for higher volume tech job families including Business Intelligence Engineer (BIE), Data Engineer (DE), Software Development Engineer (SDE), Software Development Manager (SDM), Technical Program Manager (TPM), and our specialty tech roles (ex: Science, Design, Economists).As an ASTTA Sourcing Recruiter, you build business acumen, develop productive partnerships and cultivate skills to influence through data. You serve as the sourcing subject matter expert (SME) with a strong focus on hiring highly qualified candidates through in-depth profile calibration, leveraging actionable insights to improve candidate throughput and create long lasting impact to Amazon. You follow a candidate-centric model created by removing obstacles and ambiguity in the hiring process, with clear benchmarks of success.Key job responsibilities• Recruit passive candidates through pro-active market research, assess them against top talent and Amazon’s culture described in our leadership principles. • Manage and prioritize searches to ensure well qualified and diverse talent pipelines are provided on-time, leveraging a range of metrics and key performance indicators to deliver results.• Leverage industry trends, competitor activities, and market conditions to provide insights to develop innovative sourcing methods, scalable candidate pipelines, complemented by proven strategies to consistently identify and attract top-tier candidates. • Screen and attract top talent by assessing candidate skills, qualifications, and by guiding them throughout our hiring process, setting them up for success. • Utilize best in class candidate engagement techniques and pre-closing strategies with candidates to build rapport and impact. • Collaborate cross functionally and partner with fellow Recruiters, Recruiting Coordinators, and Strategic Demand Advisors (SDA), to ensure that talent needs of customers are met.• Create exceptional candidate experience, efficiently organize, effectively communicate, prioritize, push back when necessary, and demonstrate a strong sense of urgency, all while being customer focused and collaborative.• Meet/exceed key performance indicators (KPI), such as pipeline activity, conversion ratios, candidate experience, and cycle times. • Continuously invest time in expanding knowledge base as industry standards and trends change and shift. • Participate in project work focused on building operational efficiencies, continuous process improvement, improving recruiter productivity, etc. BASIC QUALIFICATIONS- 1+ years of corporate or search firm progressive recruiting or research experience- Bachelor's degree, or 2+ years of full-time Amazon experience- Experience with contact management system/applicant tracking system for sourcing, tracking and managing candidates ...

The Amazon Delivery Services Employee Relations (ER) team supports both Amazon and contractor teams that execute Amazon’s last mile delivery services. The central objective of our team is to ensure treatment of employees that is fair, respectful, and consistent with our framework of our core business values and objectives. To support that objective, the overall responsibilities of an ER Manager fall into proactive and reactive categories. We are seeking an ER Manager with a demonstrated ability to collaborate with and influence field operations managers, human resources, and contractors; to analyze multiple levels of employee and partner feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. This is a full-time position that reports into the WW Consumer organization for Amazon.com. Any successful candidate must be capable of significant domestic travel, sometimes with short notice, at least 50% of the time.This role can be located anywhere in Northern California (the geographic area of primary support is San Francisco). Key job responsibilitiesThe ER Manager also will work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints. An ER Manager will work reactively on employee relations issues that may arise at a single station, within a specific geographic region, or network-wide. Balancing time between projects and crisis-response is a critical component for success. This particular position will focus initially and primarily on proactive initiatives designed to promote the employee experience.BASIC QUALIFICATIONS• Bachelor's Degree• 7+ years of relevant experience in employee relations, labor relations, or labor/employment law with emphasis on labor and employee relations Experience supporting large hourly workforces highly desired• Successful record of creating, improving and executing programs at scale Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience• Skilled in MS Excel, Word, SharePoint & PowerPoint ...

The Amazon Alexa Recruiting team is growing and we are looking for a Recruiting Coordinator who shares a passion for hiring the best and the brightest. The Recruiting Coordinator works closely with a team of recruiters in a fast-paced recruiting organization. The Recruiting Coordinator is an integral partner in managing recruiting activities and building candidate relationships; often providing candidates with their first impression of Amazon. This candidate will be an organizational guru, work effectively with internal and external clients and candidates, possess great communication skills, have the ability to shift gears at a moment’s notice and enjoy the challenges of helping to build a great organization of talented individuals. This is an amazing opportunity for someone looking to broaden their experience and work in a top recruiting organization. - Scheduling interviews and phone screens working directly with candidates and hiring managers, in some cases arranging travel for visiting candidates - Updating candidate records and job postings in recruiting systems and confirming new hires - Providing follow-up correspondence to candidates on recruiting status via phone and email - Tracking recruiting activities and providing candidate status in a weekly report - Coordinating the post-interview debrief meetings and providing debrief materials - Identifying opportunities for improving candidate experience and scheduling efficiency - Assisting in the coordination of other recruiting activities as needed BASIC QUALIFICATIONS- 1+ years of recruiting, coordination, administration, logistics, HR or equivalent experience- Bachelor's degree or equivalent- Experience with basic web-based tools and products like Outlook, Excel, Word and SharePoint ...

Amazon's mission is to be Earth's most customer-centric company and to get there, customer obsessed, talented, and driven individuals are needed. Americas Stores Tech Talent Acquisition (ASTTA) team is looking for a Full Life Cycle Recruiter (FLC) to play a critical role in our hiring ecosystem with a primary focus on recruiting and closing for design job families.As an ASTTA Full Life Cycle Recruiter (FLCR), you build business acumen, develop productive partnerships, and cultivate skills to influence through data. You serve as the sourcing and closing subject matter expert (SME) with a strong focus on hiring highly qualified candidates through in-depth profile calibration, leveraging actionable insights to improve candidate throughput and create long lasting impact to Amazon. You follow a candidate-centric model created by removing obstacles and ambiguity in the hiring process, with clear benchmarks of success. Key job responsibilities• Recruit passive candidates through proactive market research, assess them against top talent and Amazon’s culture described in our leadership principles. • Manage and prioritize searches to ensure well qualified and diverse talent pipelines are provided on-time, leveraging a range of metrics and key performance indicators to deliver results.• Utilize industry trends, competitor activities, and market conditions to develop innovative sourcing methods and scalable candidate pipelines, complemented by proven strategies to consistently identify, attract, and close top-tier candidates. • Screen and attract top talent by assessing candidate skills, qualifications, and by guiding them throughout our hiring process, setting them up for success. • Use best in class candidate engagement techniques to build rapport and develop sophisticated closing strategies that seek for role fit and success in the role.• Collaborate cross functionally and partner with fellow Recruiters, Recruiting Coordinators, and Strategic Demand Advisors (SDA), to ensure that talent needs of customers are met.• Create exceptional candidate experience, efficiently organize, effectively communicate, prioritize, push back when necessary, and demonstrate a strong sense of urgency, all while being customer focused and collaborative.• Meet key performance indicators (KPI), such as pipeline activity, conversion ratios, candidate experience, and cycle times. • Set accurate expectations on compensation and leveling, effectively negotiate offers and ensure smooth onboarding. • Actively participate in interview loop construction and interviewer calibration to ensure all interviews are well aligned with the role and job requirements.• Continuously invest time in expanding knowledge base as industry standards and trends change and shift. • Participate in project work focused on building operational efficiencies, continuous process improvement, improving recruiter productivity, etc. BASIC QUALIFICATIONS• 5+ years of corporate and or search firm progressive recruiting including full life cycle recruiting experience• 5+ years closing candidates and negotiating offers • 5+ years managing and prioritizing multiple searches, projects, and client relationships ...

We believe that everyone who comes to Amazon should be able to build their career, and we are ready to support our employees wherever they are on their educational journey! Career Choice, one of Amazon's flagship upskilling programs, empowers employees to learn new skills for career success at Amazon or elsewhere. We meet individual learners where they are on their education journey through a variety of education and upskilling. Available in 14 countries, we offer regionally specific programming through a large network of approved training providers to support employees in taking the next step in their career towards in-demand jobs.We are seeking a data driven Marketing Specialist to support our education campaigns in North America, supporting digital communications to our customers, and driving engagement and awareness of the program. You’ll be responsible for conceptualizing, executing, and analyzing marketing campaigns, with a particular emphasis on increasing engagement for our associate population, driving awareness for the program and showcase operational efficiencies when applicable.This is a cross-functional role that requires close partnership across teams such as BI, Internal Communications, Education teams, and Benefits to manage multiple initiatives and shifting requirements in a fluid, fast-moving environment.Key job responsibilitiesYou will have demonstrable expertise in data-driven lifecycle marketing strategy as well as campaign execution and measurement. You will be comfortable dealing with ambiguity as we test our way into new marketing placements and channels. You will have shown you’re able to work in a dynamic, international environment and can deliver results.You will have demonstrable expertise in building and measuring the impact of marketing campaigns. You will be comfortable working across several internal teams to bring campaigns to life. You will have shown you’re able to work in a dynamic, international environment and can deliver results.Strong drive for results, with the ability to manage independently and take calculated risks while thinking big and outside the box.The ideal candidate will be comfortable dealing with significant ambiguity, have strong ownership, can work successfully across global teams, and have a good sense of metric-based decision making.Takes a data-based approach, including coordinating A/B tests, to measure success and deliver results, focusing efforts on campaigns that successfully connect eligible associates with relevant resources and participants and graduates with upskilling opportunities.Operationally executes on defined strategy with our internal partners, undertaking the campaign creation process through deliberate communications plans including content, materials and recommended channels and coordinating partners to deliver against business objectives and campaign goals.BASIC QUALIFICATIONS- 4+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion- Bachelor’s degree in Communications, Marketing, or a related field ...

At Amazon we are committed to being Earth’s Best Employer and the Most Customer-Centric Company. To achieve this, we need exceptionally talented and empathetic leaders passionate about making every day better for all employees (Builders) and you would play a key role in that journey! Our HR Partners care deeply about the employee experience, proactively listening to Builder sentiment, and serving as a connector between Builders, managers, and HRBPs.This is an on-site role based in the Data Centers it supports 100% of the time. It also requires travel to other site locations within the cluster on a weekly basis.The team has opportunity to work out of the following locations: Canton, MS, USA | Hermiston, OR, USA | Manassas, VA, USAKey job responsibilitiesThe Data Center Operations Site HR Partner in our Builder Experience Team (BeXT) focuses on the Builder experience. In this role, you will collaborate with Data Center Operations leaders, HRBPs, and partner teams to innovate, implement, and deploy HR strategies from talent and performance management, compensation, employee relations and other HR functions across the cluster of Data Centers you support. This role also has a special focus on leveraging Builder listening mechanisms to proactively monitor and analyze Builder sentiment trends, and provide regular sentiment updates and recommended actions to site leadership and HR Business Partners. To thrive, you will need a flexible skill set, including the ability to manage multiple scenarios utilizing HR expertise, consulting skills, and influence. You will also need to connect sentiment trends and other HR data to the bigger picture goals of the operation, while diving deep into the details, collaborating and consulting across teams.A day in the lifeAs a Data Center Site HR Partner, no two days look the same, but a typical day will most likely include the following responsibilities:-Proactively leverage Builder sentiment data to advocate for Builders’ needs so they feel fully engaged in the work they do and valued for who they are.-Partner with leaders at multiple levels of the organization to develop proactive strategies and goals focused on the Builder experience.-Actively engage with Builders by conducting weekly Gemba Go See (GGS) walks.-Partner with cross-functional teams such as HRBPs, Employee Relations, and Labor Relations to align on Builder engagement actions. -Apply your knowledge of HR fundamentals to problem solve and influence in diverse populations -Work in a fast-paced and complex changing environment driven by continuous innovation-Consult, coach, and develop site leadership through decision making with empathy and sound judgement; collaborate and action on talent management processes, people development and performance management, compensation, and employee relations issues.-Foster and role model an environment of inclusion for all Builders.-Exercise high-judgement, manage through ambiguity and serve as first point of escalation for Builder concerns.-Support Builder queries and situations with discretion and expertise, navigating Amazon Policies and applying high judgement as necessary. -Actively promote adoption of technology and self-service. -Collaborate and influence multiple levels of the organization, ranging from Builders to senior leaders.-Conduct workplace investigations in collaboration with Builder Relations.-Own and deliver site specific people projects in partnership with site leadershipAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS-Bachelor’s degree or higher in Human Resources, Labor Relations, Business/Management, Psychology, or a related field-3+ years of relevant Human Resources Generalist experience ...

Do you love to learn and be curious and get into the weeds but also work at a strategic level? Do you get energized from creating working backwards plans? Do you love to dive into data to tell a story? The AWS Global Sales (AGS) HR Organization is seeking a Senior HR Program Manager to drive program and process initiatives and deliverables as we Strive to be Earth's Best Employer.In this position, we are looking for a flexible, organized, self-starter to work with the HR team and broader organization to determine and operationalize the HR strategy for the business. The HR strategy should incorporate and complement the business priorities. This role is responsible for bringing together all of the organizations’ HR partner teams (ex. Recruiting, Compensation) to create a #oneteam people strategy and team dynamic, which would be reflected in updates to the business and HR.As the HR Program Management Leader, you will work across stakeholder and partner teams to bring the #oneteam together, understanding each teams priorities and deliverables. You will be responsible for creating a structure for people updates to the business, incorporating into the rhythm of the business. You should be comfortable and enjoy diving into data to pull out themes, areas of opportunity and then create action plans for the leaders. You will consistently evaluate the HR priorities based on the current environment to determine if the priorities need to be reassessed or changed to ensure they consistently resonate with the business. You will build relationships across the business, HR teams and broader AGS and AWS in order to consistently provide relevant and timely updates to the HR team and business. You will know how/when to share relevant information, translating updates for your specific business unit. You will take complex problems and simplify them for your own team, becoming the subject matter expert for your team. You should be comfortable presenting data and writing documents for the business. You should have a bias for action and ability to consistently reprioritize based on new priorities. You will know how to navigate in a fast-paced environment and proactively share new ideas for process improvements and areas of opportunity for the HR team and the business. About the teamWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS• Bachelor’s degree in Business, HR or related field• 7+ years of relevant work experience in the areas of Talent or HR• 7+ years of project or program management experience• Proficiency in Microsoft Office Suite ...

At Amazon, we are committed to being Earth’s Safest Place to Work, Best Employer and Most Customer-Centric Company. To get there, we need exceptionally talented and empathetic leaders passionate about making every day better for all employees - and you would play a key role in that journey! Our Human Resources leaders care deeply about the employee experience and support employees and managers to focus on people through engagement, technology and innovation. As you start your career at Amazon, the HR Partner role in our Worldwide Operations People Experience and Technology (PXT) team can provide you with: - Ability to influence change and foster an environment of inclusion for all employees. - Skills in employee engagement and problem solving with diverse populations. - Experience with working in a rapid and complex changing environment driven by continuous innovation. - Knowledge and application of HR fundamentals. - Partnering with leaders at multiple levels of the organization to develop forward looking strategies and goals focused on the employee experience. - Experience in coaching and supporting leaders in onboarding and talent management. - Exposure to a multi-faceted human resource organization to jumpstart your career.In this role, you will partner with front-line business leaders to innovate, implement and deploy HR strategies focused on employee engagement, internal customer service, talent management, organizational effectiveness and workforce planning. In addition, you will provide front-line support to our employee, PXT and leadership teams calling on HR expertise and empathy. To thrive, you will need a flexible skill set, including the ability to connect to the bigger picture while diving deep into the details and collaborate across many teams, levels, and situations.As a HR Partner, no two days look the same, but a typical day will most likely include the following responsibilities: - Work with a team of hourly and senior PXT employees in creating a best in class employee experience (Onsite hourly team will not exist in all PXT business lines). - Foster and role model an environment of inclusion for all employees. - Advocate for employees’ success through end-to-end experiences that help employees feel fully engaged in the work they do and valued for who they are. - Equitably exercise high-judgment, manage through ambiguity and serve as first point of escalation for employee concerns. - Create and drive an active approach to impact change and innovation around employee engagement. - Promote adoption of technology, self-service, change management and continuous improvement. - Support employee queries and situations with discretion and expertise along with routine standard work around employee onboarding, performance management, engagement processes and benefits services. - Provide effective internal and external customer service with focus on strong communication and business acumen. - Coach, develop and support leadership through decision making with empathy and sound judgment through leadership 1:1s, roundtables and training. - Collaborate with multiple levels of the organization ranging from front-line employees to senior leaders. - Influence and guide partners to prioritize employee experience and customer obsession when innovating. - Use data and metrics to identify trends, anticipate business needs and develop action plans, including attendance and attrition deep dive and planning.- Proactively manage professional and personal development through continuous learning and training.- Be ready to work hard while having fun!We might be a great match if you:- Courageously advocate for equity when you see inequity in behavior or processes.- Are excited to work in a fast-paced and team-oriented environment, it is always Day 1!- Are passionate about interacting with and advocating for employees, leaders and HR teams who are working directly with products (everything from picking product, driving trucks or servicing a customer) to meet customer promise.- Are excited by an active, non-typical work environment. You aren’t looking for a Monday through Friday job sitting at a computer all day... We are on the production floor engaging our teams, coaching our leaders and creating the earth’s best place to work!- Are flexible in supporting our field workforce and able to work flexible schedules. PXT teams supporting our field workforce will work various hours and be aligned to the operational shifts of their client group. This includes working weekends, evenings, and rotating schedules based on business needs.- Insist on the highest standards, have an outstanding work ethic, and desire to achieve excellence.We will support you through training and onboarding that will help teach you everything you need to know to be a successful HR Partner. Here are a few qualifications you should have from Day 1 with Amazon:BASIC QUALIFICATIONSBasic Qualifications:- Bachelor's Degree from accredited university. ...

The People eXperience and Technology (PXT) Central Science Team uses economics, behavioral science, statistics, and machine learning to proactively identify mechanisms, process improvements and products, which simultaneously improve Amazon and the lives, wellbeing, and the value of work of Amazonians. We are an interdisciplinary team which combines the talents of science and engineering to develop and deliver solutions that measurably achieve this goal. We invest in innovation and rapid prototyping of scientific models, AI/ML technologies and software solutions to accelerate informed, accurate, and reliable decision backed by science and data. As a research scientist you will you will design and carry out surveys to address business questions; analyze survey and other forms of data with regression models; perform weighting and multiple imputation to reduce bias due to nonresponse. You will conduct methodological and statistical research to understand the quality of survey data. You will work with economists, engineers, and computer scientists to select samples, draft and test survey questions, calculate nonresponse adjusted weights, and estimate regression models on large scale data. You will evaluate, diagnose, understand, and surface drivers and moderators for key research streams, including (but are not limited to) attrition, engagement, productivity, inclusion, and Amazon culture.Key job responsibilities Help to design and execute a scalable global content development and validation strategy to drive more effective decisions and improve the employee experience across all of Amazon Conduct psychometric and econometric analyses to evaluate integrity and practical application of survey questions and data Identify and execute research streams to evaluate how to mitigate or remove sources of measurement error Partner closely and drive effective collaborations across multi-disciplinary research and product teams Manage full life cycle of large-scale research programs (Develop strategy, gather requirements, manage and execute) BASIC QUALIFICATIONS- PhD, or Master's degree and 4+ years of quantitative field research experience- Experience investigating the feasibility of applying scientific principles and concepts to business problems and products- Experience analyzing both experimental and observational data sets ...

At MHLS, we’re looking to hire a WFM Analyst to be part of the MHLS Workforce Management team. The selected candidate will be responsible for managing operational KPIs and site level performances thereby delivering as global WFM POC for the team. The expectation is to ensure effective management of the incoming and outbound phone, chat and email volumes by analyzing forecast details from Economists team and drafting way forward plans in terms of peak readiness, HC hiring etc. The position will have high visibility to all the operations teams from Costa Rica, the US and India.Position Responsibilities:• To Analyze HC requirement based on recent volumes, trends and reporting it to LT team for visibility and discussion• Monitoring real-time performance, adjusts off-line activities and provide guidance to leadership to ensure a consistent customer experience• Ensure that Operational metrics like service levels, occupancy, PTL, utilization etc. are being met by all Orgs/skills at daily level• Reviewing weekly data of reports share by WFM on efficiency and daily metrics and provide insights on WBR/MBR/YBR narratives• To liaise with all network POCs (WFM and Ops) for owned Org/skill and work on gaps/opportunity areas which may impact operational metrics• To ensure timely closure on all planning related activities like training & QA requests, optional and mandatory holidays planning, Shift rollovers, BCP planning etc.• To ensure capacity alignment (schedule) is based on expected volume and take necessary actions in case of short term deficits• To mentor and develop fellow RTAs with all WFM required skills and knowledge• To deep dive and provide insights on metric misses with factual callouts and path to greens (PTGs)• To ensure expected processes are followed by Operations, invent & simplify current processes to remove waste or non-value enablersExperience/Skills • Strong understanding of MHLS business and events impacting business• Strong numerical and analytical skills• Demonstrated ability in making real-time effective decisions in uncertain and ambiguous circumstances• Demonstrated ability to communicate effectively in a multi-cultural environment• Demonstrated ability to work under pressure• Demonstrated effective time management skills• Ability to effectively interact with employees at all levels of the organization• Ability to maintain confidentiality• Demonstrates effective communication and public speaking skills• Able to give and receive feedback effectively• Positive and enthusiastic work ethic• Demonstrates resilience, drive and ownership for own personal development• Strong attention to detail• Ability to multitaskBasic qualifications 5+ years of WFM Management experience resources Experience in contact center operations Bachelor's degree Solid proven experience in a live queue contacts environment Solid proven experience using contact center technology High proficiency in Microsoft Excel Experience in Contact Center Operations Exceptional analytical skillsPreferred qualifications 5+ years of Human Resources experience BASIC QUALIFICATIONS- 3+ years of human resources experience- Experience with HR processes and systems ...

We’re looking for an experienced HR leader to become an integral part of the Core Services leadership team, working across our unique business units to deliver an exceptional manager experience for both Devices & Services and Artificial General Intelligence.This role is a global HR leadership position focused on strategy and execution. You will lead the development and implementation of HR strategies to drive growth, innovation, and organizational effectiveness for managers in multiple businesses. You will look around corners with data-driven recommendations that improve performance, retention and the employee experience. We are seeking someone who can partner effectively with business leaders at all levels, possesses communication skills, demonstrates business acumen, and works effectively across multiple geographies. You will be the champion of Amazon's culture and values, partnering with your clients to help them build customer obsessed teams. This role will develop and lead a business-aligned HR partner team. It will also work closely with AADA (AIGC, AGI, D&S and AWS) People Experience, and central PXT teams to drive key initiatives and projects. This leadership role is essential, enabling us to scale our impact across these diverse businesses, and importantly deliver the best experience for our people managers so they in turn can support their employees to thrive.Key job responsibilities• Engage, coach, and develop HR partners• Lead and implement change management • Partner with PXT team members and business leadership to create and execute key people initiatives across a broad range of HR functional areas and geographies• Drive the implementation of long-term strategic initiatives aimed at enhancing the manager experience and manager capability• Collaborate with central and global PXT teams to innovate and elevate manager-facing products, ensuring alignment with organizational goals and delivering significant improvements• Work with the business to drive actions based on manager insights to have broad impact• Lead goals across Devices and Services, AGI, AWS, and AIGC businesses to improve HRP experience, impact, and efficiency• Act as single-threaded leader and owner for an HRP business aligned teamA day in the lifeDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.Inclusive Team CultureOur employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS• Bachelor’s degree• 10+ years in an HR leadership role• Experience working in a high-tech environment supporting large businesses experience • Proven track record of partnering with senior business leaders• Analytical skills. Experience using and presenting data to make decisions. • Experience managing cross-functional projects and initiatives. ...