Human Resources

At Amazon, we're working to be the earth’s best employer. To get there, we need exceptionally talented, bright, and driven people. Amazon’s Business Mobility Services (BMS) is looking for a smart, passionate candidate to create new service offerings and consult on product development for the U.S. immigration organization. BMS’ Immigration Strategy and Operations team is a group of project managers, analysts, and experienced immigration subject matter experts who act as strategic partners and consultants to business leaders and partner support teams. The team centrally manages immigration filings and the vendors that support Amazon, and delivers projects to improve cost, quality, policy, compliance, and experience for immigration services at Amazon.In this role you will be responsible for defining, managing, and delivering projects and goals from conception through to completion. This includes developing and delivering key project artifacts such as charters, schedules, risk logs, status reports, and lessons learned documentation. A critical aspect of the role is providing forward-looking strategic plans that outline roadmaps to reach both near-term and long-term program goals. Additionally, you will define the technical requirements needed to support program plans and build the business justification for any features or enhancements required to achieve the program's objectives. Success in this role requires strong project management skills, the ability to work cross-functionally, and experience driving complex initiatives from start to finish.Key job responsibilitiesManage portfolio of cross-functional projects in support of in-house programs: • Define strategy and develop implementation plans to drive new service launches and expansions of existing services partnering with tech, service and program teams• Define and execute communication and change management strategies with related artifacts for expansion goals and projects• Manage and drive delivery of regular progress updates for projects and goals to partners, stakeholders and leadership to drive visibility and accountability Drive innovation and scale:• Implement strategies to balance technology with human interaction to preserve and improve the customer experience while services expand in scope and scale• Lead improvement of the processes related to launching new services or expanding existing services while driving service launches to completionMonitor and respond to changes in immigration landscape:• Stay updated on regulatory changes by monitoring relevant portals, publications and notifications• Escalate issues and challenges that impact project delivery and/or customer experience timely• Review project impact, and readjusting based on new regulations; oversee change managementBASIC QUALIFICATIONS- Bachelor's degree in business, HR, or a related field- 5 years of experience in Mobility, Immigration, or project management ...

Amazon's NA OPS PXT (inclusive of First, Middle, and Last Mile) SPARK (Strategic People Analytics & Reporting Kapabilities) team is a dynamic, forward-thinking team tasked with balancing people, process, and technology to help HR make informed decisions and deliver results. In Amazon's intensely data-driven culture, this team takes and challenges HR fundamentals and metrics and innovates to improve efficiencies, create data to support decisions, enable HR leadership effectiveness, and enhance the employee experience.Are you passionate about using data and analytics to drive impactful business solutions for Amazon's workforce? You'll partner cross-functionally with HR, Operations, Finance, and Workforce Staffing to design and implement scalable HR analytics and identify opportunities for improvement across North America Operations. A curious, collaborative approach and the ability to leverage data, policy, process, and communication to drive excellence in the employee life cycle are a must.We are looking for enterprising, focused, organized self-starters to help further the SPARK team's focus on people data mining and analytics, workforce planning, and development of the HR capabilities.Demonstrate advanced writing ability to help communicate and sell ideas and systems within the organization.Key job responsibilities- Design analytical approach, and deliver findings using data, visualizations, and effective storytelling techniques- Independently define analytical approach and metrics strategy- Act as a company-wide resource on how to access or retrieve some of the most complex data through efficient query design- Work with data owners, production systems, or other authoritative sources to guarantee data fidelity- Apply a breadth of tools and analytical techniques to answer a wide-range of high-impact people-related business questions- Comfortably and skillfully flex among various tools according to the problem and data- Derive recommendations from analysis that have impact on multiple teams and provide significant business value- Interact with other teams to ensure coordination of efforts throughout the project and obtain buy-in as needed- Influence development roadmaps to build scalability and automation into reporting and analysisBASIC QUALIFICATIONS- Bachelor’s degree in Business, Human Resources, Supply Chain, Procurement, Finance, Accounting, Analytics, Mathematics, Economics, and/or related discipline.- 7+ years of experience in quantitative or process improvement roles, using data analytics, mining, and/or visualization to solve problems.- Knowledge of data engineering pipelines, cloud solutions, ETL management, databases, visualizations and analytical platforms- Experience in aggregating and analyzing data spanning multiple sources, experience with business intelligence tools- Experience hiring and leading a high-performance team ...

The Amazon MGM Studios team is seeking an exceptional Senior Human Resources Business Partner (Sr. HRBP) to provide strategic HR support to senior leadership within the Prime Video business.In this role, you will be the primary HR partner for senior leaders, aligning critical people initiatives with broader business objectives. Leveraging your exceptional communication, influence, and data analytics skills, you will help inform and shape the organizational capabilities needed to drive success.As an experienced HR professional, you must demonstrate the ability to thoroughly diagnose complex issues, recognize patterns, and recommend both immediate and long-term programmatic solutions. The ability to seamlessly collaborate across groups, influence stakeholders at all levels, and dive deep into the unique needs of this client group is essential.Key to your success will be your strong business acumen, executive coaching expertise, excellent communication skills, and robust planning/project management capabilities. You must also excel at balancing competing priorities and driving measurable impact.The ideal candidate will have a proven track record supporting senior executives in a fast-paced, data-driven environment. If you are a strategic thinker with the ability to translate business goals into impactful people strategies, we encourage you to apply.Key job responsibilities• Partner with business leaders to drive organizational design, workforce planning, succession planning, and skills assessment and development.• Partner with and guide the HR Partner team, who provides management coaching and support to front-line managers.• Review and analyze business metrics including data on retention and the employee experience in order to recommend and drive systemic improvements. • Lead both the annual and mid-year review processes within respective leadership teams to ensure rigorous performance management and talent development.• Provide compensation consultation including salary and equity planning, promotions and job re-leveling analysis and support.• Work with business groups to assess, create and implement innovative solutions for a variety of employee engagement initiatives within assigned client groups and in some cases across the broader organization.BASIC QUALIFICATIONS• Bachelor’s degree, or equivalent experience• 7+ years HR generalist experience in a leadership role• Strong judgment and experience coaching leaders.• Broad experience and specific knowledge of human resource theory, including employee relations, learning, and performance management.• Excellent written and verbal communication; high quality document preparation, data visualization, and facilitation skills ...

At Amazon, we are committed to being Earth’s Safest Place to Work, Best Employer and Most Customer-Centric Company. To get there, we need exceptionally talented and empathetic leaders passionate about making every day better for all employees - and you would play a key role in that journey! Our Human Resources leaders care deeply about the employee experience and support employees and managers to focus on people through engagement, technology and innovation. As you start your career at Amazon, the HR Partner role in our Worldwide Operations People Experience and Technology (PXT) team can provide you with: - Ability to influence change and foster an environment of inclusion for all employees. - Skills in employee engagement and problem solving with diverse populations. - Experience with working in a rapid and complex changing environment driven by continuous innovation. - Knowledge and application of HR fundamentals. - Partnering with leaders at multiple levels of the organization to develop forward looking strategies and goals focused on the employee experience. - Experience in coaching and supporting leaders in onboarding and talent management. - Exposure to a multi-faceted human resource organization to jumpstart your career.In this role, you will partner with front-line business leaders to innovate, implement and deploy HR strategies focused on employee engagement, internal customer service, talent management, organizational effectiveness and workforce planning. In addition, you will provide front-line support to our employee, PXT and leadership teams calling on HR expertise and empathy. To thrive, you will need a flexible skill set, including the ability to connect to the bigger picture while diving deep into the details and collaborate across many teams, levels, and situations.As a HR Partner, no two days look the same, but a typical day will most likely include the following responsibilities: - Work with a team of hourly and senior PXT employees in creating a best in class employee experience (Onsite hourly team will not exist in all PXT business lines). - Foster and role model an environment of inclusion for all employees. - Advocate for employees’ success through end-to-end experiences that help employees feel fully engaged in the work they do and valued for who they are. - Equitably exercise high-judgment, manage through ambiguity and serve as first point of escalation for employee concerns. - Create and drive an active approach to impact change and innovation around employee engagement. - Promote adoption of technology, self-service, change management and continuous improvement. - Support employee queries and situations with discretion and expertise along with routine standard work around employee onboarding, performance management, engagement processes and benefits services. - Provide effective internal and external customer service with focus on strong communication and business acumen. - Coach, develop and support leadership through decision making with empathy and sound judgment through leadership 1:1s, roundtables and training. - Collaborate with multiple levels of the organization ranging from front-line employees to senior leaders. - Influence and guide partners to prioritize employee experience and customer obsession when innovating. - Use data and metrics to identify trends, anticipate business needs and develop action plans, including attendance and attrition deep dive and planning.- Proactively manage professional and personal development through continuous learning and training.- Be ready to work hard while having fun!We might be a great match if you:- Courageously advocate for equity when you see inequity in behavior or processes.- Are excited to work in a fast-paced and team-oriented environment, it is always Day 1!- Are passionate about interacting with and advocating for employees, leaders and HR teams who are working directly with products (everything from picking product, driving trucks or servicing a customer) to meet customer promise.- Are excited by an active, non-typical work environment. You aren’t looking for a Monday through Friday job sitting at a computer all day... We are on the production floor engaging our teams, coaching our leaders and creating the earth’s best place to work!- Are flexible in supporting our field workforce and able to work flexible schedules. PXT teams supporting our field workforce will work various hours and be aligned to the operational shifts of their client group. This includes working weekends, evenings, and rotating schedules based on business needs.- Insist on the highest standards, have an outstanding work ethic, and desire to achieve excellence.We will support you through training and onboarding that will help teach you everything you need to know to be a successful HR Partner. Here are a few qualifications you should have from Day 1 with Amazon:BASIC QUALIFICATIONSBasic Qualifications:- Bachelor's Degree from accredited university. ...

We are seeking an experienced Principal Talent Management leader to join our AADA People eXperience and Technology (PXT) team. AADA encompasses four distinct businesses at the forefront of innovation - Ads, IMDb, and Grand Challenge (AIGC), Amazon Web Services (AWS) & Sustainability, Devices and Services (D&S), and Artificial General Intelligence (AGI). Ads, IMDb, and Grand Challenge (AIGC): AIGC comprises Amazon's advertising business, the popular IMDb entertainment database, and a team tackling innovative moonshot projects. As a leader, you'd have the opportunity to drive growth in Amazon's advertising offerings, leverage IMDb's vast data and audience, and work on cutting-edge solutions to global challenges.Amazon Web Services (AWS) and WW Sustainability: AWS is the world's leading cloud computing platform, providing a vast array of services to millions of customers globally. The WW Sustainability team sets ambitious environmental and social goals for Amazon and its partners, making meaningful progress on critical sustainability initiatives.Devices and Services (D&S): D&S is responsible for pioneering Amazon's consumer hardware and software products like Alexa, Fire TV, and Ring. Leadership in this area would allow you to shape the future of ambient intelligence and connected home/life experiences.Artificial General Intelligence (AGI): The AGI team has the bold mission of building transformative general-purpose AI services to benefit all of Amazon's businesses. Guiding this effort would put you at the forefront of the race to develop advanced artificial intelligence capabilities. The ability to collaborate and work effectively with and through others across the extended AADA and Amazon talent management community is critical to the success of this role. The Principal Talent Management leader must be highly skilled in communication, cross-team collaboration, and effectively driving outcomes across diverse stakeholders and partners. This role requires dealing with a high level of ambiguity and feeling comfortable operating in a space often with little direction to solve hard, complex talent and organizational business problems. You must also be an excellent operator who can break down large plans into tangible initiatives and goals, and track these closely to deliver results. The Principal Talent Management leader is a skilled communicator and facilitator, with experience driving strategic people conversations with executive level leaders. This is a great opportunity for a strong systems thinker to directly impact mechanisms we use to identify, develop, and deploy executive talent. As a senior member of the AADA PXT team, this role provides ample opportunity to design innovative solutions and regularly engage with key HR and business leaders. Key job responsibilitiesThe Principal Talent Management leader is responsible for ensuring executive talent management processes (e.g. Directors and VPs) are launched, scaled, and improved upon for functional roles across the organization. This includes leading the talent cadence for comprehensive succession planning, critical role mapping and talent movement across a global organization. In doing so, the Principal Talent Management leader ensures our Amazon leaders are consistently inspecting and assessing their organizational design, the strength of their leadership teams and succession plans, the depth of our leadership pipeline, their leadership capacity needs, and whether we have an optimal match between critical talent and critical roles. When opportunity to improve is identified, the Principal, Talent Management leader consults with relevant business leaders and then builds, iterates, and scales solutions to address.A day in the lifeThe Principal Talent Management leader will plan, coordinate, and facilitate executive level talent cadences, including succession planning and talent reviews. They work backwards from the needs of the business to derive talent strategies and partner with HR and business leaders to align on and execute plans. They not only run the talent cadence, they are a consultant and thought partner with the HR and business leaders regarding critical talent, succession readiness, and development planning.BASIC QUALIFICATIONS• Bachelor’s degree• 10+ years progressive in Talent Management or Human Resources.• Demonstrates business and HR acumen, including problem-solving skills, critical thinking, and analytical acuity.• Proficient in partnering effectively with senior leaders through skillful navigation of ambiguous situations using strategic planning and effective project management.• Communication, coaching and influencing skills across diverse counterparts, globally. ...

Amazon’s mission to be Earth’s most customer-centric company would be impossible without our talented people. Their hard work and creative thinking ensure we deliver great customer experiences.As we strive to be Earth's best employer, our global HR teams, known internally as People eXperience and Technology (PXT), grow the business through people by creating an inclusive culture focused on safety, engagement, technology and innovation.Broaden your HR knowledge to elevate your performance and unleash your potential as you take your HR career in exciting new directions.As an HR Business Partner on the AMZL People eXperience and Technology (PXT) team, you will provide HR generalist support to a large population of hourly employees as well as business leaders. This role provides the opportunity to do a variety of tactical and strategic work in an environment that encourages both independent initiative and collaborative teamwork. You will partner with business leaders to deliver HR initiatives focused on internal customer service, employee onboarding, talent management, and employee engagement. You will understand the importance of accurate and timely HR metrics as well as their inputs and impacts. In addition, you may lead and develop a team of entry-level HR employees and own projects or programs that impact the business or the broader HR team. To be successful in this role, you must understand business goals and prioritize them through high-impact work. You will influence your team and business leaders by providing HR expertise, sound judgment and data-driven recommendations that improve employee experience and business performance.Key job responsibilities- Examine situations thoroughly, check for and mitigate personal biases, and make high-judgment decisions that align with the intent of policies and minimize risk. Ensure fair and consistent application of all company policies and compliance with laws and regulations. Take partners or escalate when next steps are unclear. - Use data and metrics to identify trends, anticipate business needs, and implement action plans focused on employee experience and organizational health. - Execute employee engagement strategies and rewards and recognition programs. Regularly inspect employee sentiment mechanisms and identify, escalate and take partners when concerns or trends are discovered.- Provide developmental coaching and feedback to business leaders, including managing difficult employee issues, and delivering on organizational goals. - Champion change focused on creating and fostering a diverse, equitable and inclusive environment for all employees. Hold leaders accountable to equitable selection, retention, and development of their employees.A day in the lifeA typical day in this role involves providing strategic and tactical leadership guidance, executing on people initiatives, providing internal customer support, advising and coaching employees and leaders through development and performance matters, and driving HR functional excellence and process improvement. Responsibilities also include partnering with leaders at multiple levels of the organization to develop forward-looking goals and actions focused on the employee experience and operational objectives. Every day brings exciting new opportunities to make a meaningful impact on the lives of our employees and customers.About the teamAmazon Logistics' (AMZL) goal is to provide customers with an incredible package delivery experience. We partner with a network of independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible. BASIC QUALIFICATIONS- Bachelor's degree- 3+ years of human resources generalist experience, or a blend of HR and Operations. ...

Amazon’s Disability & Leave Services (DLS) team in the HR Services organization is building a best-in-class case management program to deliver leave of absence, disability and accommodation services to Amazon employees across the U.S. The Work Wellness Coaching Program provides a highly individualized accommodation coaching service as required under the Americans with Disabilities Act (ADA). It is tailored to the specific identified needs of the employee as defined by the employee and the business. Work Wellness Coaching is a short-term accommodation that helps employees with qualifying disabilities learn, manage, and perform the essential functions of their job. Role Description: The Work Wellness Coach (WWC) is a key member of our accommodations team, providing virtual 1:1 coaching services to Amazon employees with ADA-qualifying cognitive and mental health disabilities. A WWC supports employees with disabilities across all business settings that affect executive functioning such as focus, memory, communication, and decision making. A successful WWC works with the employee to identify barriers related to their disability and creates individualized coaching plans to mitigate those barriers that impact job performance. They are a disability coaching subject matter expert, providing consultation and collaborating with internal team members to devise innovative accommodation solutions, and establishing ramp-back accommodation support for employees ending leave. Successful candidates will have expert resource knowledge and superior communication skills with proven success in case management of complex disabilities and influencing across multiple professional settings. Roles and Responsibilities - Provide disability coaching, resource referrals, information, and support to employees with qualifying conditions, as well as relevant supervisors, Human Resources, and other partners to support Amazon’s retention efforts - Identify individual support needs and barriers related to disability, as well as learning and communication style. - Creating coaching plans outlining frequency, duration, and scope of coaching activities tailored to individual needs. Support needs could include: improving communication, organization, planning, workload management, etc. - Problem-solving or role-playing scenarios for stressful work situations and self-advocacy - Improving work habits, creating systems and routines, and creating tools for handling day-to-day stressors - Maintain a high level of communication with all stakeholders: Accommodation Consultants, HRBPs, hiring managers, third party vendors, and other members of the Disability and Leave Services team - Make accommodation recommendations and refer employee to appropriate internal and external resources - Research relevant training topics and conduct training for DLS team members, HRBP’s, and hiring managers as needed - Assist in tracking trends related to case types and employment classifications to aid in new program initiatives Key Competencies: - Demonstrated ability to collaborate effectively with a diverse set of multi-level stakeholders and drive appropriate solutions - Knowledge of federal and state disability laws and resources - Excellent customer service and communication skills, both verbal and in writing. - Strong problem solving, critical thinking, time management and priority setting skills - Ability to build rapport and communicate effectively with all levels of business contacts - Ability to diagnose problems, identify and drive appropriate solutions - Demonstrated ability to deal with confidential information, including sensitive human resources situations (performance coaching, delivering disciplinary plans, etc.) - Experience working with Vocational Rehabilitation and government programs - Experience with coaching or providing direct support to individuals with disabilitiesBASIC QUALIFICATIONS- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Knowledge of Microsoft Office products and applications ...

Are you someone who wants to be involved in designing and delivering innovative strategies that address equity, grow inclusion and build a better experience for Amazon’s 1.5 million employees and the hundreds of millions of customers? If so, we’re looking for you!The vision of Inclusive Experiences & Technology (IXT), within PXT, is to create inclusive experiences for our worldwide base of employees, customers, and communities. Born Inclusive is a new program with the IXT Product & Technology team that will provide the tools, processes, and metrics to enable product, engineering, user experience, and science teams across Amazon to easily build inclusion into products that exist already, as well as those that they create, so every new product from Amazon is born inclusive. It is truly Day 1 as we build our Product & Engineering organization from the ground up. We are rolling our sleeves up to bring this vision to life, demonstrating ownership, bias for action and humility in all that we do. No job is below any member of the team, and we partner closely with each other, across IXT/PXT and Amazon to realize our mission. In this highly strategic, people manager role, you will work closely with cross-functional teams across Amazon to enable the delivery of transformative inclusive experiences. You will be relentlessly focused on providing Amazon's builders with the processes and tools that will make it effortless for teams to build truly inclusive products. This is a rare opportunity to leave the world better than you found it by creating the tools that shape the future of inclusive experiences at Amazon. Apply now!Key job responsibilities• Hire, motivate, mentor, and grow a high-performing engineering team, providing them with appropriate opportunities to succeed in their career objectives.• Collaborate with cross-functional teams: Work effectively with product managers and software engineers on other Commerce Platform teams to ensure the successful delivery of features.• Ensure timely execution of key organizational automation goals and customer launches by removing blockers and reducing execution risks.• Work closely with the leadership team to provide input on OP1, roadmaps, and strategic discussions.• Be deeply involved with engineers to architect and develop the best technical designs and approaches.• Build operational excellence to reduce lead times and maintain the operations of critical services.• Clearly communicate technical decisions and progress to both technical and non-technical audiences.BASIC QUALIFICATIONS- 3+ years of engineering team management experience- 7+ years of working directly within engineering teams experience- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teams ...

We believe that everyone who comes to Amazon should be able to build their career. Amazon Career Choice empowers employees to learn new skills for career success at Amazon or elsewhere.Career Choice transitions associates advance their careers. We do this by building relationships with businesses both internal and external to Amazon to establish hiring partnerships and deeply understand the roles that are in demand. We then identify, select, and manage educational provider partners that can best prepare associates for these roles. For us, success is an associate completing an educational program and then being placed in a job using the skills they learned during the program.We are looking to hire a highly analytical, creative, systems-thinker with good judgment who can drive results by working collaboratively with both internal and external stakeholders. This role will focus on designing and managing educational programs that are based on employer needs to create seamless pathways to new upwardly mobile career fields. Our team takes a data-driven approach to measure success and focus efforts on maximizing outcomes for associates.We expect that you come to the team with experience in postsecondary education, vocational education and training, workforce development, and/or high-volume entry-level talent acquisition. You will be responsible for identifying and developing hiring partnerships with employers both internal and external to Amazon, seeking hiring commitments from these employers, selecting educational partners, providing feedback on program design and curriculum, facilitating regular business reviews, and facilitating strategic interventions to facilitate positive outcomes for Amazon associates. Key job responsibilities- Drive overall program strategy for an assigned Field of Study (e.g. Technology, Transportation, Healthcare), as well as tactically engaging teams within and outside our organization to deliver high-quality program options for Amazon associates- Develop new relationships with businesses inside and outside of Amazon to hire Career Choice graduates- Identify and learn from high-performing educational provider partners- Apply advanced knowledge of postsecondary education and systems to coordinate program design and launch within schedule and budget constraints- Set objectives, analyze data, drive improvements that are quantified with metrics; influence resource allocation based on those metrics- Write clear, effective narratives and presentations to communicate progress and outcomes at the executive level- Lead complex medium- to large-scale projects that are business critical, and may be global in nature. May lead other benefit managers and team members for large projects- Recommend improvements to the way our programs are scoped, built, and deployed- Make smart trade-offs (e.g., time vs. effort vs. deliverables) and create plans that have clear, measurable success criteria- Solve ambiguous problems and proactively identify and mitigate risks before they become roadblocksBASIC QUALIFICATIONS- 8+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Related experience in postsecondary education, vocational education and training, workforce development, and/or high-volume entry-level talent acquisition ...

Are you an organized, analytical, and process minded innovator who enjoys working with customers to solve problems with data? We are seeking an experienced Business Analyst to join the Field TA Program Management Office, supporting Operations Recruiting in North America. The PMO team enables on-time reporting and inspection of our organization to understand delivery risk. We recognize the value of healthy organizations and seek to quantify them in order to build a diverse, equitable, and inclusive workplace.In this role you will collaborate directly with senior leaders to inspect recruiting processes and identify insights that increase recruiting efficiency, candidate experience, and Amazon's overall ability to hire top talent.Qualities that are most important to be successful in this role: High standards and impeccable attention to detail: our tools and analysis are considered "the source of truth" for making many business critical decisions. Strong critical thinking skills and good judgement: Sometimes the data we have available to make decisions doesn't tell the full story. Our team members ask the right questions and make smart choices about how to move forward when data and anecdotes don't line up. Excellent verbal and written communication skills: You will be working with customers across the globe and we do a lot of communicating by email. Your ability to communicate effectively is critical to delivering projects. A desire to collaborate: Our team thrives on incorporating the ideas and feedback of others into our work. Recognizing and leveraging the skills and insights of those around you is just as important as what you bring to the table. What you’ll do:Manage Data – Write SQL queries to pull data from disparate databases so it can be analyzed. Research and source new data opportunities. Partner with other BIE’s across Amazon’s HR organization to understand present sources and connect to new sources of data.Create Reports – Create and manage processes to assure the best way to reflect data in meaningful ways that gets end users to act on it. Present information into core and scalable reports that facilitate decision making for recruiting and business leaders.Insight Mining – Explore data for insights about the opportunities and bottlenecks in the recruiting process.Ad Hoc Analysis – Conduct data analysis to support needs of the recruiting leadership team as we seek to increase the volume and quality of hiring for our business teams.Presentation – Display analysis and insights in front of influential audiences in a way that efficiently and effectively gets them to understand key themes.Skills:Analytical – Turns data into business insights. Skilled in identification of trends in data, their degree of statistical significance, and how reliably they can be inferred to broader populations. Educates and shares best practices in the field and brings sound yet innovative techniquesInfluence – Using the data to make meaningful improvements in the recruiting process. Interpreting data in a way that make it impacting to the business versus data analysis for its own sake.Reporting – Informing stakeholders on the best way to visualize data for optimum impact. Offering new ways to display data that had not been considered.Business acumen – Demonstrates and cultivates an understanding of talent acquisition. Leverages this knowledge to explore for insights in data that prove or disprove long-held beliefs and helps to guide the ability to anticipate future talent needs that have not yet been identifiedBASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Bachelor's degree or equivalent- Experience with SQL- Experience defining requirements and using data and metrics to draw business insights ...

Our Global Specialty Recruiting (GSR) team is a highly specialized group focused on hiring exceptional talent for complex, hard-to-fill scientific, design, academic, & executive tech and non tech roles across Amazon. The organization is comprised of recruiters, researchers, and recruiting coordinators, and also includes central program management, business analysts, and admin staff to support operations, process, policy, systems, training, communication, change management, data and analytics for the organization and partner organizations. GSR partners with and influences L7+ leaders in the business, as well as PXT, Legal, Finance, and Security.What makes our Global Specialty Recruiting team unique is our deep domain expertise, agile sourcing/research strategies, and truly global reach. Our recruiters are embedded within the scientific and technical communities, allowing us to leverage industry connections, innovative sourcing tactics, and a nuanced understanding of specialized skill sets. We don't just fill roles - we partner with hiring managers to truly understand their needs and identify candidates who are the best fit, not just on paper, but for the role, team and organization overall.As a full life cycle recruiter on this team, you'll have the opportunity to collaborate with talented peers, leverage leading-edge recruiting technology, and make a meaningful impact on the growth and success of Amazon. You'll be a vital strategic partner, helping to shape our talent acquisition approach and elevate the candidate experience for some of the most sought-after technical professionals in the world.If you're passionate about the sciences, driven to find exceptional talent, and eager to work alongside a best-in-class recruiting organization, this is an unparalleled opportunity to grow your career and opportunity for impact.Critical success factors for this role include:- Research acumen and creativity - you learn new science domains quickly and understand how to craft effective search strategies within those domains- Superb communication skills - you're a compelling communicator able to effectively engage the attention of busy, senior executives- Able to convey complex arguments (without the luxury of complete data) and engage with senior level scientists & executives with conviction and confidence- Combine tenacity with tact and high judgement; know when to apply the right pressure and when to move on- Self-assured, not easily thrown, able to think on your feet; you will be leading complex & highly confidential searches with some of our most seasoned leaders- Inquisitive; a deep sense of learn & be curious**There is a strong preference for this role to be located near our customers in the Seattle area.**Key job responsibilitiesSome of the core components of this role include: - Partnering with research (and conducting your own) to identify and cultivate candidates that enable our ability to effectively innovate and scale the business.- Creating unique and robust search strategies that will identify and deliver the right leaders for the right roles at the right time.- Developing innovative ways to raise the bar on how Amazon connects with the L7-L10 level science talent.- Continually contributing to the knowledge base of both our team and the broader recruiting community by sharing intelligence related to relevant industries and talent pools/profiles.- Building out science talent networks in technology and education sectors, tapping knowledgeable industry sources to develop an on-going list of evergreen candidates.- Owning business and stakeholder relationships (you're the go-to and trusted advisor), providing strategic guidance and coaching in close partnership with executive hiring managers & their teams.- Conducting informational/exploratory calls, phone screens, onsite interviews & references. You'll actively participate in hiring decisions throughout the candidate life cycle. BASIC QUALIFICATIONS- 7+ years of progressive corporate and/or search firm recruiting experience with a focus on science and/or engineering candidate generation in a complex and competitive market- 3+ years of experience advising, influencing & hiring at the executive level ...

As a Senior User Research Operations Manager, you will be responsible for driving programs that optimize user research throughput, quality, and impact across the organization. In this role, you will lead user research operations and spearhead initiatives to enhance team efficiency, research processes, and insights delivery.Your key responsibilities will include:- Developing and deploying a state-of-the-art user research toolchain to empower researchers, streamline workflows, and improve data management- Owning and driving transparent user research project tracking and reporting mechanisms to ensure visibility, accountability, and data-driven decision making- Collaborating with user research, design, science, product, and engineering teams to create and manage research-focused guidelines, best practices, and knowledge sharing- Identifying opportunities to scale and optimize user research efforts through innovative, yet simple and repeatable approachesYou will work with a high degree of independence and ownership, leveraging your deep expertise and practical experience in user research. This includes a strong background in research methods, data analysis, and translating insights into actionable recommendations. Your track record should demonstrate success in creating and managing a wide range of user research programs and toolchain improvements that have delivered measurable business impact. You thrive in ambiguous and evolving environments, adapting your approach to meet the diverse needs of cross-functional partners.Importantly, you will also possess strong alignment and facilitation skills, helping to drive consensus and ensure user research efforts remain tightly connected to organizational goals. You will empower researchers to scale their impact in an innovative, sustainable, and customer-focused manner.If you are a critical thinking self-starter with an in-depth understanding of user research workflows, and a proven ability to elevate research impact through measurable, scalable programs, we encourage you to apply for this exciting opportunity.About the teamThe Central Science Team within Amazon’s People Experience and Technology org (PXTCS) uses economics, behavioral science, statistics, machine learning, and user research to proactively identify mechanisms and process improvements which simultaneously improve Amazon and the lives, well-being, and the value of work to Amazonians. We are an interdisciplinary team, which combines the talents of science, research, design and engineering to develop and deliver solutions that measurably achieve this goal.BASIC QUALIFICATIONS- 5 years experience in user research and/or UX research operations and program management.- Experience working with UX design, user research and development teams.- Familiarity of user-centered design and iterative development processes.- Demonstrable history of influencing cross-functional stakeholders.- Strong written and presentation skills. ...

WILL ONLY CONSIDER L7 CANDIDATESROLE WILL BE REPORTING DIRECTLY TO VP Would you like to be part of creating inclusive experiences everywhere? Inclusive Experiences and Technology’s (IXT) is seeking a Senior Manager, Strategy and Business Operations to make things easier for stakeholders, drive strategic planning and develop robust operational processes, support successful organizational scaling and operational efficiency, while having fun in the process. You will lead and support programs and initiatives across IXT and collaborate with other central teams within PXT.Key job responsibilities• Manage long-range and annual planning cadence which operationalizes our strategy into actionable programs and initiatives.• Lead the business cadence for IXT in partnership with PXT leadership including running and improving mechanisms to set, manage and track goals, and ensure accountability for results.• Drive weekly, monthly, and quarterly business reviews for IXT leadership.• Develop new mechanisms and processes to increase operational efficiency.• Serve as program manager for key projects, driving the strategic vision and project execution forward.• Create mechanisms to connect and align goals upstream to Amazon and downstream within Amazon.• Partner with the Program Managers across IXT to ensure close alignment on strategic priorities.BASIC QUALIFICATIONS- 7+ years of program or project management experience- 7+ years of cross functional project delivery experience- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of team management experience- Bachelor's degree- Experience defining program requirements and using data and metrics to determine improvements ...

The My HR Live Support (MHLS) is currently recruiting for a Senior Workforce Analyst.MHLS is an employee facing group that provides customer service to Amazon employees primarily via phone. The team uses employee feedback, employee activity data, and metrics to identify current problems with the intent of eliminating them. Workforce Analysts support the MHLS team by providing a workforce management system needed to maintain a productive and effective workforce.We are looking for an exceptional analyst who is passionate about the Customer Experience, who thinks and acts globally, and who has the ability to contribute major new innovations to join us as a Senior Workforce Analyst.The ideal candidate will possess both an optimization background that enables him/her to manage quantitative planning and a demonstrated ability to think broadly and strategically about customer service initiatives. The Senior Workforce Analyst will experience a wide range of problem solving situations, long term to real-time, requiring extensive data collection and analysis while partnering closely with Operational leaders.Position Responsibilities :• To ensure capacity alignment is based on expected volume, identify and take necessary actions for short and long term deficits to meet service standards• To ensure volume variations are being analyzed and called out, and partner with demand forecasting team to bridge the gaps for future occurrences• To provide real-time support and make appropriate decisions to maximize resource efficiency and utilization• To analyze global site performances and determine optimal production and off production activities, shrinkage and occupancy targets• To lead, develop and maintain reporting initiatives across supported regions for continuous delivery improvements• To partner closely with leadership and support teams to discuss and drive planned strategies for controlled execution• To provide program health insights to senior leaderships at weekly and monthly level• To engage in projects and initiatives impacting headcount and cost variables• To lead by example and provide necessary support to scale up fellow team members across geographies• To mentor and support Workforce Analysts and Real Time AnalystsBasic qualifications• 5 years of WFM/Business Intelligence experience or equivalent• Experience in developing reports and dashboards using OBIEE, SQL, QuickSight or other reporting platforms• Bachelor's degree or significant college course work, or preferably in Engineering, Business Administration, Mathematics, Science or related field• Excellent communication and interpersonal skills, with the ability to be personable yet maintain backbone• Advocate for automation and use of data to solve business problems• Experience in managing end to end projects or programs• Knowledge of workforce management programs• Expert knowledge of MS Excel and other MS Office softwarePreferred qualifications• Knowledge of Six Sigma/Lean Processes• Working knowledge of statistical modeling tools used in forecasting• Capacity planning experience• Experience extracting and transforming complex data sets (ETL administration)Preferred qualifications• 5+ years of Human Resources experience BASIC QUALIFICATIONS- Knowledge of Microsoft Office products and applications- 5+ years of Workforce management experience (for internal candidates) resources experience- 5+ years of Workforce management experience (for external candidates) resources experience- Experience in contact center operations- Bachelor's degree- Solid proven experience in a live queue contacts environment- Solid proven experience using contact center technology- High proficiency in Microsoft Excel- Experience in Contact Center Operations- Exceptional analytical skills ...

Connections is an innovative, research-driven program that gives Amazonians globally an effective way to provide feedback on the workplace and help shape the future of the company. Connections asks employees quick questions every day and uses that real-time information to learn from their experiences, introduce targeted content, and measure specific outcomes. Our goal is to strengthen Amazon’s workplace culture and develop leaders who earn trust, remove obstacles, and make Amazon an inspiring place to work.The Connections team combines the culture of a startup, the innovation and creativity of a R&D lab, and technical challenges at the scale of Amazon. We expect TPMs, engineers, and management alike to take a high-level of ownership for the product vision, technical architecture, and project delivery. Successful candidates will be high-bandwidth leaders who can cut through the noise, simplify relentlessly, deliver results, and help build great teams around themselves.As a Senior Technical Program Manager you will:- Work closely with technical leaders and product managers to compose and influence the product vision, roadmap, org goals, planning, and backlog prioritization- Lead high-visibility, cross-team initiatives including scoping, requirement gathering, technical design, implementation, and launch phases. This includes evaluating and recommending technical solutions to meet customer requirements, ensuring long-term scalability, and meeting project timelines- Identify system and process deficiencies and lead the charge to drive meaningful change. This includes writing effective narratives and presenting them to Directors and VP's- Engage with sister HR teams to proactively identify integration points within talent management systems- Be a technical problem solver on the team, identifying innovative solutions to project deadlocks and resolving issues and constraints through consensus and sound judgment- Help teams reduce exposure to classic failure modes (e.g. requirements not sufficiently understood/documented, ineffective cross-team collaboration, inadequate system design, insufficient testing/gaps in QA, etc.)- Demonstrate strong program management, organizational, and leadership skills to facilitate effective, collaborative project meetings- Collaborate with some of the best engineers in the industry- Contribute to delivering highly available, performant, and secure microservices at Amazon scale- Leverage cutting-edge technology to change the face of organizational managementBASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

At Amazon.com, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.As a Senior Compensation Consultant, you will be responsible for supporting the compensation needs of our hourly associates on a step plan in North America. The incumbent will work directly with Operations Leadership, PXT Partners, and Finance to achieve compensation objectives and provide hands-on assistance related to all areas of compensation. Additionally. This individual will spearhead implementation of policy management and process improvement initiatives that increase customer experience for both the business and associate. As part of this team, you will be responsible for working with internal and external stakeholders to drive adoption and engagement of our compensation programs and tools at scale. This role requires deep data analytics and compensation management skills, ability to manage and deploy large program and policy changes, coordinating and driving execution, and communicating with stakeholders across levels on status, risks, and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The person must be flexible and action-oriented, and they must be capable of dealing with ambiguity, have strong analytical skills, and be comfortable in a fast-paced, dynamic environment. Our culture is that of a start-up, obsesses over customers and loves using data to guide decisions and prioritization. He/she will have a unique opportunity to closely partner with senior leaders and product, science, technology and operations teams across the organization driving programs that are critical to building trust with our stakeholders. This role provides an opportunity to own and drive compensation programs across operations, program management, analytics, site and process improvement.Your responsibilities will include: - Ensuring consistent and efficient execution of compensation programs and projects, delivering high-quality, scalable solutions within aggressive timelines. - Proactively identifying and mitigating risks and obstacles by collaborating closely with business partners and key tech and non-tech stakeholders. This includes effectively communicating with, and influencing, senior stakeholders across multiple parts of the organization.BASIC QUALIFICATIONS - Bachelor's Degree - 5+ years of experience working cross functionally with tech and non-tech teams- Analytical and quantitative skills and a track record for planning, doing and auditing work.- Ability to create dynamic tools and models to interpret and analyze data. ...

At Amazon, our HR Partners (HRPs) are known for their knowledge of HR programs, processes and tools. They act as the frontline consultant to people managers in creating a positive employee experience, offering consistent HR advice on people matters. They operate and are seen as subject matter experts, having sound knowledge in company and local programs, processes and policies, offering a strong and compelling point of view around HR related matters, thus building credibility. They are committed to collaboration with multiple HR Business Partners, HR specialists and people managers across various businesses. A key area of focus for the HR Partner is to increase manager capability, enabling them to be more self-sufficient, and driving manager education on important people programs, policies, tools and processes. While doing this, the HRPs are continuously raising the bar on harmonizing practice across businesses and sharing best practices.Key job responsibilitiesKey job responsibilitiesManagers collaborate using different communication channels with the HR Partners to support sensitive and often complex employee issues including disciplinary and performance processes. These channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats (circles, lunch and learn sessions etc.) to educate Managers on relevant people matters. The HRP will act as an influential partner in helping managers with talent management processes, people development, and employee relations concerns. Thanks to their visibility across businesses and their access to data on managers’ and employees’ requests, HRPs are in a position to spot trends and identify emerging needs and address them with innovative people programs, tools and processes.1. Employee Relations & Support:- Channel transactional inquiries to HRS Tier1/Tier2. Respond to non-routine inquiries from employees and managers.- Process ownership for Employee Relations management, including disciplinary & performance improvement & exit management.- Consult managers on people matters that require in-depth knowledge of policies, procedures and local legislation.- Coordinate with the legal department and the ER POC on ER matters, and conduct investigations.2. Performance management:- Work with people managers end to end on performance management cases. This includes consulting on performance concerns, supporting managers when starting the process and finalizing separation agreements.- Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate3. Talent Management and People Development Consulting:- Consult Managers on Compensation matters compensation planning, and during off cycle and exception compensation requests, thanks to their deep knowledge of Amazon’s compensation philosophy.- Coach, train and guide managers during Talent Management processes, particularly in developing toolkit and communications that help managers to be self-sufficient with Talent Reviews.- Support managers and employees in identifying training opportunities to further develop functional and managerial skills.- Guide people managers with career conversations, Development Plans/Career Growth Plans and other development initiatives.4. HR General:- Act as stewards of the employee experience and Amazon “culture keepers”. - Act as POC and Program Manager for people tools, processes, programs or projects. - Manage implementation and review of those.Design and deliver Manager Education Programs (Circles, ‘lunch and learn’, trainings, new leader assimilation etc.) to further drive collective education and manager effectiveness.- Complete cross functional projects and develop programs that improve the employee experience and increase manager capability.A day in the lifePer the internal transfers guidelines, please reach out to the hiring manager for an informational through the "Informational Request" button on the job page.BASIC QUALIFICATIONS- Bachelor’s in Human Resources or related field - 5 years of relevant Human Resources experience ...

We are looking for a high caliber, experienced, and motivated Senior Program Manager who has a passion for developing and executing event strategies to engage and cultivate top talent for Amazon. In this role, you’ll be responsible for defining the vision and road-map for our global recruiting events program. Our organization, Global Specialty Recruiting is responsible for hiring Amazon’s most senior and specialized talent in the areas of design, science, academics and engineering. This program’s mission is to engage as much of this talent population as possible through custom and highly curated hosted events. This is a vital piece of our recruiting strategy and how we highlight Amazon as a global technology leader. The ideal candidate will bring a sharp analytical mind, have strong coordination ability and can roll up their sleeves to get things done. A customer-oriented mindset and good stakeholder management skills are crucial for this role as you will be working closely with senior Amazon design, science and engineering leaders as they participate in our events. You will need to influence team members across the globe, so the ability to collaborate and influence without authority is a must. This person must be able to judiciously add, refine, and remove processes throughout the event cycle to increase the productivity and effectiveness of recruiters you work with. Key job responsibilitiesAs a Senior Program Manager you will: • Set the vision and direction for a global event program, 20+ events from concept to deliver. • Own the planning and execution of in-person and virtual recruiting events for senior and specialized candidate populations. This includes tasks such as: budget tracking, contracting, venue selection, content and collateral preparations, branded good inventory management, attendee experience and ROI tracking. • Think creatively about the experiences and events we’re hosting to optimize for recruiting conversion and hiring. • Build an ROI model to assess program success and prioritize event types. Determine if the right success metrics are in place, and if not, you will work to define them.• Communicate regularly with recruiting stakeholders on partnerships and progress. • Influence team priorities and business strategy through data-driven contributions.• Partner with managers to secure resources, scope efforts, set project priorities and milestones, and drive delivery. • Work closely with senior business leaders to secure participation in events. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Do you hate being bored, thrive in ambiguity, and love the idea of supporting an organization that works with literally all of Amazon? We’ve got a job for you!We are looking for a dynamic HR professional to join our team and support Amazon’s Business and Corporate Development (BCD) organization. The BCD team focuses on growing Amazon’s businesses in a variety of ways – from corporate development (aka mergers, acquisitions, and investments; notable acquisitions include MGM Studios, Whole Foods, and One Medical) to corporate development integration (supporting acquisitions from end-to-end) to corporate business development (which manages Amazon’s most complex and high-impact partnerships) and Amazon Fuse (a partner marketing channel that acquires incremental Amazon customer globally via third-party partnerships). As the Sr. HR Business Partner, you will support Directors and VPs across the BCD organization, responsible for driving both strategy and execution across focus areas such as organizational health, effectiveness, and design; talent development; inclusion (and more!). You will also work closely with our internal partners and international HRBPs to drive broad, global goals for the organization. To be successful in this role, you must understand business priorities and goals and translate them into the highest impact work. You’ll help senior business leaders look around corners with recommendations based on data, employee anecdotes, and deep experience. You will be able to adeptly influence senior leaders and stakeholders, with strong communication and exemplary executive presence. Key job responsibilities- Partner with senior leaders and their teams to develop talent strategy that develops the next generation of cross-Amazon leaders- Serve as a thought partner to key leaders- Engage in strategic planning meetings that translate business needs into people plans- Partner with business on organizational design, workforce planning, succession planning, location strategy- Provide compensation support including salary planning, approval of salary actions, promotions, etc.- Work with managers and employees to respond to employee relations issues, fairly representing all interestsBASIC QUALIFICATIONS- Bachelor’s degree, or equivalent experience - Minimum of 5 years of experience in an HR Business Partner leadership role- 5+ years of experience working with global teams, driving organizational change initiatives, and developing talent management plans for a global organization ...

As the Software Development Engineer for Born Inclusive, you will be responsible for delivering the tools and processes required to deeply embed inclusion and equity into everything Amazon creates. Born Inclusive is a new program that will provide the tools, processes, and guidance to enable Amazon's product, engineering, user experience, and science teams to easily build inclusion into everything they create. Born Inclusive will improve the products used by Amazon’s 1.5 million employees and the hundreds of millions of customers Amazon serves around the world.In this highly strategic, individual contributor role, you will work closely with cross-functional teams across Amazon to enable the delivery of transformative inclusive experiences. You will be relentlessly focused on providing Amazon's builders with the processes and tools that will make it effortless for teams to build truly inclusive products.This is a rare opportunity to leave the world better than you found it by creating the tools that shape the future of inclusive experiences at Amazon. Apply now!Key job responsibilitiesYou will own the front-end, back-end, or full stack design and development of product features, building scale, efficiency, and differentiated customer experiences. We’re looking for software engineers passionate about building software solutions end-to-end, have strong software development experience delivering at scale solutions, and systems design skills. You should have a demonstrated ability delivering within a DevOps delivery model from scoping requirements, requirement analysis, design, development, test, CI/CD, security implementation, and operational excellence with the ability to work cross-functionally with Product Managers, business stakeholders and other tech teams through the actual launch of the project.You should also have experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...