Human Resources

The Inclusive Experience and Technology (IXT) organization is looking for an Executive Assistant who wants to work in a fast-paced, exciting, and growing organization. We are looking for someone to support the Vice President. We are looking for an experienced EA to support the leader of this large, global organization as they deliver programs directly impacting millions of customers.Key job responsibilitiesThis Executive Assistant will be responsible for handling confidential information and maintaining professionalism in dealing with senior executives. Role responsibilities include managing multiple complex calendars, planning and organizing events of all sizes, and coordinating domestic and international travel. This candidate will help build a positive team environment and establish working relationships inside and outside of the group.- Superior attention to detail and ability to meet tight deadlines- Ability to complete complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround- Strong organizational, communication, and interpersonal skills- Strong analytical skills- Demonstrated ability to design and improve processes- Ability to prioritize and handle multiple assignments at any given time- High level of integrity and discretion- Impeccable attention to detail- Ability to work effectively with minimal supervisionBASIC QUALIFICATIONS- 5+ years of senior level leadership support, or 3+ years of Amazon experience- High school or equivalent diploma- Experience with Microsoft Office products and applications ...

At MHLS, we’re looking to hire a WFM Analyst to be part of the MHLS Workforce Management team. The selected candidate will be responsible for managing operational KPIs and site level performances thereby delivering as global WFM POC for the team. The expectation is to ensure effective management of the incoming and outbound phone, chat and email volumes by analyzing forecast details from Economists team and drafting way forward plans in terms of peak readiness, HC hiring etc. The position will have high visibility to all the operations teams from Costa Rica, the US and India.Position Responsibilities:• To Analyze HC requirement based on recent volumes, trends and reporting it to LT team for visibility and discussion• Monitoring real-time performance, adjusts off-line activities and provide guidance to leadership to ensure a consistent customer experience• Ensure that Operational metrics like service levels, occupancy, PTL, utilization etc. are being met by all Orgs/skills at daily level• Reviewing weekly data of reports share by WFM on efficiency and daily metrics and provide insights on WBR/MBR/YBR narratives• To liaise with all network POCs (WFM and Ops) for owned Org/skill and work on gaps/opportunity areas which may impact operational metrics• To ensure timely closure on all planning related activities like training & QA requests, optional and mandatory holidays planning, Shift rollovers, BCP planning etc.• To ensure capacity alignment (schedule) is based on expected volume and take necessary actions in case of short term deficits• To mentor and develop fellow RTAs with all WFM required skills and knowledge• To deep dive and provide insights on metric misses with factual callouts and path to greens (PTGs)• To ensure expected processes are followed by Operations, invent & simplify current processes to remove waste or non-value enablersExperience/Skills • Strong understanding of MHLS business and events impacting business• Strong numerical and analytical skills• Demonstrated ability in making real-time effective decisions in uncertain and ambiguous circumstances• Demonstrated ability to communicate effectively in a multi-cultural environment• Demonstrated ability to work under pressure• Demonstrated effective time management skills• Ability to effectively interact with employees at all levels of the organization• Ability to maintain confidentiality• Demonstrates effective communication and public speaking skills• Able to give and receive feedback effectively• Positive and enthusiastic work ethic• Demonstrates resilience, drive and ownership for own personal development• Strong attention to detail• Ability to multitaskBasic qualifications 5+ years of WFM Management experience resources Experience in contact center operations Bachelor's degree Solid proven experience in a live queue contacts environment Solid proven experience using contact center technology High proficiency in Microsoft Excel Experience in Contact Center Operations Exceptional analytical skillsPreferred qualifications 5+ years of Human Resources experience BASIC QUALIFICATIONS- 3+ years of human resources experience- Experience with HR processes and systems ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and motivated people. As a Sourcing Recruiter, you will cultivate talent sourcing channels, develop relationships with hiring managers, and close searches against tight deadlines. In this role, you will be responsible for talent attraction strategies and utilize your experience setting benchmarks and metrics.We need a talented Sourcing Recruiter to help us find the best talent in the world to support our growth. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. The Sourcing Recruiter will work with a team of peers including Recruiting Business Partners and Recruiting Coordinators focusing in the areas of candidate talent search and placement, process improvement, and strategy development. They will foster a collaborative team environment and a strong service-oriented culture that ensures delivery of efficient, effective, quality driven service to internal customers and meets customer service level agreements.The ideal candidate must be able to successfully manage, prioritize, and close searches against a timeline and have experience setting benchmarks, metrics, and understand how to prioritize to meet all customer SLAs. They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done. The best candidates will draw on knowledge of Talent Acquisition and functional areas of the business, forging dynamic relationships with business leaders, hiring managers, and HR business partners. They have a reputation for being exceptional at candidate generation, organization, possess strong verbal and written communication skills, have an ability to prioritize their time, demonstrate push back and a sense of urgency, and value providing amazing customer service.This role can be based in Arlington, Seattle, or Nashville.Key job responsibilities• Contribute to developing strategies related to recruitment that will contribute to the long-range growth, implement new processes, and develop standard operating procedures that fit within Amazon's mission to deliver the highest quality results to the customer.• Recruit passive candidates and gauge candidate skill sets against open roles.• Build and maintain network of potential candidates through proactive market research and on-going relationship management.• Interview candidates within the framework of the position specification. Screen, interview, and prepare an ideal candidate slate within an appropriate and consistent timeline.• Work closely with Business, TA, and HR leaders to influence and deliver a quality assessment and candidate experience through all aspects of the recruitment funnel.• Lead and/or participate in cross-business/cross-company special projects and initiatives related to talent acquisition.BASIC QUALIFICATIONS- 3+ years of technical recruiting in high volume and high hiring bar environment experience- Experience building candidate sourcing and closing strategies ...

Amazon's mission is to be Earth's most customer-centric company and to get there, customer obsessed, talented, and driven individuals are needed. Americas Stores Tech Talent Acquisition (ASTTA) team is looking for a Full Life Cycle Recruiter (FLC) to play a critical role in our hiring ecosystem with a primary focus on recruiting and closing for higher volume tech job families including Business Intelligence Engineer (BIE), Data Engineer (DE), Software Development Engineer (SDE), Software Development Manager (SDM), Technical Program Manager (TPM), and our specialty tech roles (ex: Science, Design, Economists).As an ASTTA Full Life Cycle Recruiter (FLCR), you build business acumen, develop productive partnerships, and cultivate skills to influence through data. You serve as the sourcing and closing subject matter expert (SME) with a strong focus on hiring highly qualified candidates through in-depth profile calibration, leveraging actionable insights to improve candidate throughput and create long lasting impact to Amazon. You follow a candidate-centric model created by removing obstacles and ambiguity in the hiring process, with clear benchmarks of success. Key job responsibilities• Recruit passive candidates through proactive market research, assess them against top talent and Amazon’s culture described in our leadership principles. • Manage and prioritize searches to ensure well qualified and diverse talent pipelines are provided on-time, leveraging a range of metrics and key performance indicators to deliver results.• Utilize industry trends, competitor activities, and market conditions to develop innovative sourcing methods and scalable candidate pipelines, complemented by proven strategies to consistently identify, attract, and close top-tier candidates. • Screen and attract top talent by assessing candidate skills, qualifications, and by guiding them throughout our hiring process, setting them up for success. • Use best in class candidate engagement techniques to build rapport and develop sophisticated closing strategies that seek for role fit and success in the role.• Collaborate cross functionally and partner with fellow Recruiters, Recruiting Coordinators, and Strategic Demand Advisors (SDA), to ensure that talent needs of customers are met.• Create exceptional candidate experience, efficiently organize, effectively communicate, prioritize, push back when necessary, and demonstrate a strong sense of urgency, all while being customer focused and collaborative.• Meet key performance indicators (KPI), such as pipeline activity, conversion ratios, candidate experience, and cycle times. • Set accurate expectations on compensation and leveling, effectively negotiate offers and ensure smooth onboarding. • Actively participate in interview loop construction and interviewer calibration to ensure all interviews are well aligned with the role and job requirements.• Continuously invest time in expanding knowledge base as industry standards and trends change and shift. • Participate in project work focused on building operational efficiencies, continuous process improvement, improving recruiter productivity, etc. BASIC QUALIFICATIONS• 3+ years of corporate and or search firm progressive technical recruiting including full life cycle recruiting experience• 3+ years closing candidates and negotiating offers • 3+ years managing and prioritizing multiple searches, projects, and client relationships ...

The Amazon Delivery Services Employee Relations (ER) team supports both Amazon and contractor teams that execute Amazon’s last mile delivery services. The central objective of our team is to ensure treatment of employees that is fair, respectful, and consistent with our framework of our core business values and objectives. To support that objective, the overall responsibilities of an ER Manager fall into proactive and reactive categories. We are seeking an ER Manager with a demonstrated ability to collaborate with and influence field operations managers, human resources, and contractors; to analyze multiple levels of employee and partner feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. This is a full-time position that reports into the WW Consumer organization for Amazon.com. Any successful candidate must be capable of significant domestic travel, sometimes with short notice, at least 50% of the time.This role can be located anywhere in Northern California (the geographic area of primary support is San Francisco). Key job responsibilitiesThe ER Manager also will work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints. An ER Manager will work reactively on employee relations issues that may arise at a single station, within a specific geographic region, or network-wide. Balancing time between projects and crisis-response is a critical component for success. This particular position will focus initially and primarily on proactive initiatives designed to promote the employee experience.BASIC QUALIFICATIONS• Bachelor's Degree• 7+ years of relevant experience in employee relations, labor relations, or labor/employment law with emphasis on labor and employee relations Experience supporting large hourly workforces highly desired• Successful record of creating, improving and executing programs at scale Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience• Skilled in MS Excel, Word, SharePoint & PowerPoint ...

Amazon’s mission to be Earth’s most customer-centric company would be impossible without our talented people. Their hard work and creative thinking ensure we deliver great customer experiences.As we strive to be Earth's best employer, our global HR teams, known internally as People eXperience and Technology (PXT), grow the business through people by creating an inclusive culture focused on safety, engagement, technology and innovation.Broaden your HR knowledge to elevate your performance and unleash your potential as you take your HR career in exciting new directions.As an HR Business Partner on the AMZL People eXperience and Technology (PXT) team, you will provide HR generalist support to a large population of hourly employees as well as business leaders. This role provides the opportunity to do a variety of tactical and strategic work in an environment that encourages both independent initiative and collaborative teamwork. You will partner with business leaders to deliver HR initiatives focused on internal customer service, employee onboarding, talent management, and employee engagement. You will understand the importance of accurate and timely HR metrics as well as their inputs and impacts. In addition, you may lead and develop a team of entry-level HR employees and own projects or programs that impact the business or the broader HR team. To be successful in this role, you must understand business goals and prioritize them through high-impact work. You will influence your team and business leaders by providing HR expertise, sound judgment and data-driven recommendations that improve employee experience and business performance.Key job responsibilities- Examine situations thoroughly, check for and mitigate personal biases, and make high-judgment decisions that align with the intent of policies and minimize risk. Ensure fair and consistent application of all company policies and compliance with laws and regulations. Take partners or escalate when next steps are unclear. - Use data and metrics to identify trends, anticipate business needs, and implement action plans focused on employee experience and organizational health. - Execute employee engagement strategies and rewards and recognition programs. Regularly inspect employee sentiment mechanisms and identify, escalate and take partners when concerns or trends are discovered.- Provide developmental coaching and feedback to business leaders, including managing difficult employee issues, and delivering on organizational goals. - Champion change focused on creating and fostering a diverse, equitable and inclusive environment for all employees. Hold leaders accountable to equitable selection, retention, and development of their employees.A day in the lifeA typical day in this role involves providing strategic and tactical leadership guidance, executing on people initiatives, providing internal customer support, advising and coaching employees and leaders through development and performance matters, and driving HR functional excellence and process improvement. Responsibilities also include partnering with leaders at multiple levels of the organization to develop forward-looking goals and actions focused on the employee experience and operational objectives. Every day brings exciting new opportunities to make a meaningful impact on the lives of our employees and customers.About the teamAmazon Logistics' (AMZL) goal is to provide customers with an incredible package delivery experience. We partner with a network of independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible. BASIC QUALIFICATIONS- Bachelor's degree- 2+ years of human resources experience, or a mix of equivalent experiences ...

At Amazon, we are committed to being Earth’s Safest Place to Work, Best Employer and Most Customer-Centric Company. To get there, we need exceptionally talented and empathetic leaders passionate about making every day better for all employees - and you would play a key role in that journey! Our Human Resources leaders care deeply about the employee experience and support employees and managers to focus on people through engagement, technology and innovation. As you start your career at Amazon, the HR Partner role in our Worldwide Operations People Experience and Technology (PXT) team can provide you with: - Ability to influence change and foster an environment of inclusion for all employees. - Skills in employee engagement and problem solving with diverse populations. - Experience with working in a rapid and complex changing environment driven by continuous innovation. - Knowledge and application of HR fundamentals. - Partnering with leaders at multiple levels of the organization to develop forward looking strategies and goals focused on the employee experience. - Experience in coaching and supporting leaders in onboarding and talent management. - Exposure to a multi-faceted human resource organization to jumpstart your career.In this role, you will partner with front-line business leaders to innovate, implement and deploy HR strategies focused on employee engagement, internal customer service, talent management, organizational effectiveness and workforce planning. In addition, you will provide front-line support to our employee, PXT and leadership teams calling on HR expertise and empathy. To thrive, you will need a flexible skill set, including the ability to connect to the bigger picture while diving deep into the details and collaborate across many teams, levels, and situations.As a HR Partner, no two days look the same, but a typical day will most likely include the following responsibilities: - Work with a team of hourly and senior PXT employees in creating a best in class employee experience (Onsite hourly team will not exist in all PXT business lines). - Foster and role model an environment of inclusion for all employees. - Advocate for employees’ success through end-to-end experiences that help employees feel fully engaged in the work they do and valued for who they are. - Equitably exercise high-judgment, manage through ambiguity and serve as first point of escalation for employee concerns. - Create and drive an active approach to impact change and innovation around employee engagement. - Promote adoption of technology, self-service, change management and continuous improvement. - Support employee queries and situations with discretion and expertise along with routine standard work around employee onboarding, performance management, engagement processes and benefits services. - Provide effective internal and external customer service with focus on strong communication and business acumen. - Coach, develop and support leadership through decision making with empathy and sound judgment through leadership 1:1s, roundtables and training. - Collaborate with multiple levels of the organization ranging from front-line employees to senior leaders. - Influence and guide partners to prioritize employee experience and customer obsession when innovating. - Use data and metrics to identify trends, anticipate business needs and develop action plans, including attendance and attrition deep dive and planning.- Proactively manage professional and personal development through continuous learning and training.- Be ready to work hard while having fun!We might be a great match if you:- Courageously advocate for equity when you see inequity in behavior or processes.- Are excited to work in a fast-paced and team-oriented environment, it is always Day 1!- Are passionate about interacting with and advocating for employees, leaders and HR teams who are working directly with products (everything from picking product, driving trucks or servicing a customer) to meet customer promise.- Are excited by an active, non-typical work environment. You aren’t looking for a Monday through Friday job sitting at a computer all day... We are on the production floor engaging our teams, coaching our leaders and creating the earth’s best place to work!- Are flexible in supporting our field workforce and able to work flexible schedules. PXT teams supporting our field workforce will work various hours and be aligned to the operational shifts of their client group. This includes working weekends, evenings, and rotating schedules based on business needs.- Insist on the highest standards, have an outstanding work ethic, and desire to achieve excellence.We will support you through training and onboarding that will help teach you everything you need to know to be a successful HR Partner. Here are a few qualifications you should have from Day 1 with Amazon:BASIC QUALIFICATIONSBasic Qualifications:- Bachelor's Degree from accredited university. ...

Amazon’s mission to be Earth’s most customer-centric company would be impossible without our talented people. Their hard work and creative thinking ensure we deliver great customer experiences.As we strive to be Earth's best employer, our global HR teams, known internally as People eXperience and Technology (PXT), grow the business through people by creating an inclusive culture focused on safety, engagement, technology and innovation.Broaden your HR knowledge to elevate your performance and unleash your potential as you take your HR career in exciting new directions.The HR Manager is part of the NACF senior leadership team and collaborates with support teams (e.g. safety, finance, operations) to drive strategy, employee engagement and business results. You will own shaping and sustaining a positive team culture for all employees, including the HR team. You will have the autonomy to innovate and deploy HR strategies focused on safety, employee engagement, diversity equity and inclusion, talent management, employee relations, organizational effectiveness and workforce planning taking necessary partners along the way. You will lead a team of HR employees at various stages of their careers to leverage data, policy, process, communication and experience to drive excellence throughout the employee lifecycle and meet and exceed people and operational goals. You will understand and teach your team the importance of accurate and timely HR metrics as well as their inputs and impacts.To thrive, you will need a flexible skill set, including the ability to connect to the bigger picture while diving deep into the details, collaborating across many teams, levels, and situations. Key job responsibilities- Lead your team to mitigate risks, leverage company tools appropriately, make high-judgment decisions and elevate the employee experience every day. Ensure practices comply with company policies, procedures and federal, state and provincial laws or regulations.- Partner with Business Leader(s) and jointly own the decisions for all people related matters. Create a culture of engagement where employees feel safe, valued, supported and respected. Leverage your HR knowledge and experience to make recommendations and decisions.- Coach and develop all levels of the HR team and operations partners. Establish talent management and development mechanisms, and hold teams accountable to equitably selecting, retaining, developing, and optimizing the performance and engagement of their teams. Act quickly when performance is not meeting expectations and effectively prioritize performance conversations.- Stay up-to-date on employee sentiment. Routinely review employee sentiment data using company tools, reporting and feedback mechanisms to understand trends, inform decisions, and address opportunities negatively impacting culture. Hold leaders and teams accountable to delivering a positive employee experience and implement action plans to drive engagement.- Champion, lead and follow-up on organizational and operational change. Engage with your team often, manage stakeholder relationships, remove barriers that impede adoption of change, and model positive change management behaviors.A day in the lifeA typical day on our team involves managing multiple priorities simultaneously - oriented on results, with excellent organizational and interpersonal skills. You will balance technical, high judgment HR work with actively engaging teams on the production floor, coaching our leaders and creating Earth’s best place to work. You will coach and support leaders through stakeholder management, talent management, organizational health, and team development strategies. You will own and create sustainable HR strategies, setting the vision, and establishing routines for the HR team through coaching and development, and holding teams accountable to exceed key people, operational, financial, and team goals.About the teamAmazon’s Fulfillment Centers (FCs) within North American Customer Fulfillment (NACF) are fast-paced environments that utilize robotics, scanning machines, and computer systems that track and allow the delivery of millions of items (and smiles) to households daily.NACF PXT is a talent cultivator where Amazonians gain a depth of experience and expertise nurtured to grow, flourish and thrive in other business lines across Amazon. Our HR Leaders provide strategic and tactical leadership direction, executing our people initiatives, providing internal customer support, and driving HR functional excellence and process improvement in locations with up to 6,000 associates. NACF's PXT teams are flexible, thoughtful, socially responsible, and are always planning for the future.BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of human resources leadership or a mix of equivalent leadership experiences ...

At Amazon, we're working to be the earth’s best employer. To get there, we need exceptionally talented, bright, and driven people. Amazon’s Immigration and Relocation Team is looking for a smart, passionate candidate to support complex customer challenges for the U.S. immigration organization. The US Immigration team is a group of immigration subject matter experts and analysts who act as strategic partners and consultants to business leaders and partner teams. The team centrally manages customer experience for in-house immigration filings and the vendors that support Amazon, and delivers projects to improve cost, quality, policy, compliance, and experience for immigration services at Amazon. In this role, you will use your immigration expertise and judgment to oversee filings at a programmatic level and intervene on escalations to drive superior customer experience at scale.Key job responsibilitiesIndependently manage complex contacts and escalations, using immigration subject matter expertise to resolve customer defects against a scorecard:* Serve as US Immigration SME for Mergers, Acquisitions, and other entity expansion work, analyzing US immigration impacts of mergers, acquisitions, new and in-country entity expansions, defining customer immigration paths and managing case escalations * Resolve complex immigration escalations for Amazonians and candidates, managing difficult legal issues with external providers, internal legal, and business customers, conducting root cause analysis, and developing mechanisms to fix these defects * Manage customer success metrics across a multi-provider model, including cycle times, contacts and escalations, customer sentiment, and cost to serve* Design and implement new contacts and communications mechanisms to improve experience and reduce cost to serve*Assess, implement and improve mechanisms to close immigration compliance risks* Define strategy and develop implementation plans to drive new service launches that meet customer experience and legal compliance bars* Define and execute communication and change management strategies with related artifacts * Manage and drive delivery of regular progress updates for projects and goals to partners, stakeholders and leadership to drive visibility and accountabilityMonitor and respond to changes in immigration landscape:* Stay current on legal changes by monitoring relevant portals, publications and notifications* Escalate issues and challenges that impact project delivery and/or customer experience timely* Review project impact, and readjusting based on new legal requirements; oversee change managementBASIC QUALIFICATIONSBachelor’s degree or equivalent in a related field (such as HR, business, international law/relations) • 6 years of experience working in a high-volume corporate immigration environment, either a company with a large immigration program or a law firm specializing in full-service business immigration, working with high-volume clients. ...

Amazon's mission is to be Earth's most customer-centric company and to get there, customer obsessed, talented, and driven individuals are needed. Americas Stores Tech Talent Acquisition (ASTTA) team is looking for a Full Life Cycle Recruiter (FLC) to play a critical role in our hiring ecosystem with a primary focus on recruiting and closing for design job families.As an ASTTA Full Life Cycle Recruiter (FLCR), you build business acumen, develop productive partnerships, and cultivate skills to influence through data. You serve as the sourcing and closing subject matter expert (SME) with a strong focus on hiring highly qualified candidates through in-depth profile calibration, leveraging actionable insights to improve candidate throughput and create long lasting impact to Amazon. You follow a candidate-centric model created by removing obstacles and ambiguity in the hiring process, with clear benchmarks of success. Key job responsibilities• Recruit passive candidates through proactive market research, assess them against top talent and Amazon’s culture described in our leadership principles. • Manage and prioritize searches to ensure well qualified and diverse talent pipelines are provided on-time, leveraging a range of metrics and key performance indicators to deliver results.• Utilize industry trends, competitor activities, and market conditions to develop innovative sourcing methods and scalable candidate pipelines, complemented by proven strategies to consistently identify, attract, and close top-tier candidates. • Screen and attract top talent by assessing candidate skills, qualifications, and by guiding them throughout our hiring process, setting them up for success. • Use best in class candidate engagement techniques to build rapport and develop sophisticated closing strategies that seek for role fit and success in the role.• Collaborate cross functionally and partner with fellow Recruiters, Recruiting Coordinators, and Strategic Demand Advisors (SDA), to ensure that talent needs of customers are met.• Create exceptional candidate experience, efficiently organize, effectively communicate, prioritize, push back when necessary, and demonstrate a strong sense of urgency, all while being customer focused and collaborative.• Meet key performance indicators (KPI), such as pipeline activity, conversion ratios, candidate experience, and cycle times. • Set accurate expectations on compensation and leveling, effectively negotiate offers and ensure smooth onboarding. • Actively participate in interview loop construction and interviewer calibration to ensure all interviews are well aligned with the role and job requirements.• Continuously invest time in expanding knowledge base as industry standards and trends change and shift. • Participate in project work focused on building operational efficiencies, continuous process improvement, improving recruiter productivity, etc. BASIC QUALIFICATIONS• 5+ years of corporate and or search firm progressive recruiting including full life cycle recruiting experience• 5+ years closing candidates and negotiating offers • 5+ years managing and prioritizing multiple searches, projects, and client relationships ...

Our mission is to be Earth's most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time.Workforce StaffingThe Workforce Staffing Candidate Attraction team is a skilled, customer-obsessed, recruiting team that owns candidate sourcing across multiple locations for entry-level warehouse and fulfillment associate roles. We are looking for an exceptional Implementation Lead to drive the execution and delivery of key projects and programs for this fast-paced team.The Workforce Staffing (WFS) Candidate Attraction team is seeking an L5 Implementation Lead to support the implementation of programs for the Candidate Attraction team. In this role, the Implementation Lead will be responsible for implementing and managing programs and projects for the Candidate Attraction team. The Implementation Lead will provide strong project management skills to drive the execution of Candidate Attraction recruiting events and programs, demonstrate excellent communication and organizational skills to support the Business Operations team, support the Weekly Business Reviews (WBR) audits and analyses for the team, produce Standard Operating Procedures and reports for leadership, and coordinate meetings for the team while managing the collection and coordination of documents and projects.Key job responsibilitiesThe key skills and abilities for this role include consulting with cross-functional stakeholders, facilitation of meetings and programs, influencing without authority, strong communication skills, analysis, risk evaluation, problem-solving, and high judgment with the ability to use data to make decisions. The ideal candidate will have a track record of successful project management in a high-volume, fast-paced environment. The Implementation Lead will need to be adept at juggling multiple priorities, comfortable with ambiguity, and skilled at influencing stakeholders at all levels. Strong analytical and problem-solving abilities are a must, as is proficiency with project management tools.BASIC QUALIFICATIONS- Bachelor's degree, or 3+ years of Amazon (blue badge/FTE) experience- Knowledge of Microsoft Office products and applications- Capable of managing multiple projects and events (incl. budgets) with meticulous attention to detail and organization- Excellence time management skills, with keen ability to deliver results and meet deadlines- Thrives in ambiguity, demonstrating excellent adaptability and problem-solving skills- Strong analytical skills and ability to translate metrics, research, and trends into strategy and improvement opportunities.- Influences others without direct authority to achieve solutions to meet organization’s objectives, and is proactive in providing solutions, resolving issues and overcoming hurdles to results.- Excellent communication and interpersonal skills. ...

Are you someone who wants to be involved in designing and delivering innovative strategies that address equity, grow inclusion and build a better experience for Amazon’s 1.5 million employees and the hundreds of millions of customers? If so, we’re looking for you!The vision of Inclusive Experiences & Technology (IXT), within PXT, is to create inclusive experiences for our worldwide base of employees, customers, and communities. Born Inclusive is a new program with the IXT Product & Technology team that will provide the tools, processes, and metrics to enable product, engineering, user experience, and science teams across Amazon to easily build inclusion into products that exist already, as well as into everything that they create, so every new product from Amazon is born inclusive. It is truly Day 1 as we build our Product & Engineering organization from the ground up. We are rolling our sleeves up to bring this vision to life, demonstrating ownership, bias for action and humility in all that we do. No job is below any member of the team, and we partner closely with each other, across IXT/PXT and Amazon to realize our mission. We are customer obsessed, working backward from customer needs in everything we do.We seek a talented Technical Program Manager who is looking for the next opportunity to innovate, build, and learn, delivering software solutions end-to-end and at scale. In this role, you must combine your technical and project management / PMO skills to deliver cross-functional initiatives. You want to work on initiatives that are high-visibility, require high leadership judgement, creative thinking and technical problem solving. You thrive in a fast-paced, high-stakes environment, and are energized by a fast-growing team that needs you.You are highly organized, communicate roadmaps clearly and transparently, and relish getting things done in a structured and controlled manner. You earn trust with stakeholders across organizations by understanding their challenges and partnering to prioritize and deliver capabilities that solve problems at scale. You will understand risks, issues, blockers and show strong bias for action in resolving these to ensure the success of our program. You will succeed in these endeavors by combining your technical experience with your ability to listen to, learn from, and communicate with a diverse group of collaborators. You hold our team, as well as partner teams, accountable and to high standards; you have a “whatever it takes” attitude about delivering results. You have demonstrated experience with technical program management in software development, from scoping/writing requirements, testing, CI/CD, technical design review and operational excellence.This is a rare opportunity to leave the world better than you found it by creating the tools that shape the future of inclusive experiences at Amazon. Apply now!Key job responsibilities Lead multiple concurrent product development programs that have broad cross-organizational and architectural impact, with autonomy. Establish foundational support for the program from inception, including establishing and owning internal mechanisms such as business reviews, bi-weekly updates, internal wiki pages, etc. Support delivering the roadmap for IXT-owned products by partnering closely with product managers to triage tickets, establishing mechanisms to engage with cross-functional teams and identifying ways to improve our products’ performance. Use data to drive and measure process improvements that enhance our operational effectiveness. Partner closely with product and engineering in the development of new technologies built-for-builders, in a continuous effort to deliver a world-class customer experience, Born Inclusive for all Amazon employees and customers. Serve as a technical leader in IXT: Translate technical and business requirements into backlog stories, review technical designs, coordinate deliverables with partner teams, track and report on delivery of core programs. Evangelize the working backward process. Report into the Sr Manager, IXT Product & Technology, engaging with Director and VP leaders in IXT/PXT regularly.BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

We are looking for a talented, strategic-minded and hands-on, customer-obsessed Principal HR Business Partner (HRBP) with a passion for developing and implementing HR strategies in Amazon Web Services (AWS).If you thrive in a challenging and fast-paced environment, this role is for you! The Principal HRBP must be able to work independently, establish and execute long and short term human capital strategies while taking a hands-on approach, and interface effectively with professionals at all levels. You'll need excellent communication, professional interpersonal skills, and the ability to function in an innovative and ambiguous environment. You'll need strong analytic skills and the ability to translate your clients’ business plans and goals into the human resource capabilities needed to achieve results.Key job responsibilities- Serve as primary HR leader for a subset of VPs/Director(s) in WW Marketing. - Partner with business leaders to develop their talent strategy to support the business growth while maintaining an engaging, respectful and fun work environment - Drive organizational design, workforce planning, succession planning, talent management, performance management and skills assessment and development- Coach business partners in career development, leadership and management practices- Assist in the development and implementation of people plans and solutions in order to achieve people initiatives and deliver results and a work environment where all employees can thrive and grow- Review and analyze business metrics including data on retention and employee experience in order to recommend systemic improvements- Partner with the business to lead routine talent reviews, focused on succession planning, employee growth and development and organizational health priorities- Provide compensation guidance to leaders for all salary actions including the annual salary review, promotions and job re-leveling situations- Partner with the central HR Partner (HR BeXT) organization to work with line managers and employees to address various employee relations issues, fairly representing all interests - Partner with the AWS talent acquisition team to build systemic and scalable recruiting programs to create a sustainable pipeline of talent- Lead or contribute to various cross-team and/or cross-organizational HR projectsAbout the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Bachelor’s degree, or equivalent experience- 10+ years of experience in an HR generalist leadership role, preferably in a tech or start-up environment- Demonstrated achievements in coaching, influencing and problem solving with various levels of leadership ...

Amazon's NA OPS PXT (inclusive of First, Middle, and Last Mile) SPARK (Strategic People Analytics & Reporting Kapabilities) team is a dynamic, forward-thinking team tasked with balancing people, process, and technology to help HR make informed decisions and deliver results. In Amazon's intensely data-driven culture, this team takes and challenges HR fundamentals and metrics and innovates to improve efficiencies, create data to support decisions, enable HR leadership effectiveness, and enhance the employee experience.Are you passionate about using data and analytics to drive impactful business solutions for Amazon's workforce? You'll partner cross-functionally with HR, Operations, Finance, and Workforce Staffing to design and implement scalable HR analytics and identify opportunities for improvement across North America Operations. A curious, collaborative approach and the ability to leverage data, policy, process, and communication to drive excellence in the employee life cycle are a must.We are looking for enterprising, focused, organized self-starters to help further the SPARK team's focus on people data mining and analytics, workforce planning, and development of the HR capabilities.Demonstrate advanced writing ability to help communicate and sell ideas and systems within the organization.Key job responsibilities- Design analytical approach, and deliver findings using data, visualizations, and effective storytelling techniques- Independently define analytical approach and metrics strategy- Act as a company-wide resource on how to access or retrieve some of the most complex data through efficient query design- Work with data owners, production systems, or other authoritative sources to guarantee data fidelity- Apply a breadth of tools and analytical techniques to answer a wide-range of high-impact people-related business questions- Comfortably and skillfully flex among various tools according to the problem and data- Derive recommendations from analysis that have impact on multiple teams and provide significant business value- Interact with other teams to ensure coordination of efforts throughout the project and obtain buy-in as needed- Influence development roadmaps to build scalability and automation into reporting and analysisBASIC QUALIFICATIONS- Bachelor’s degree in Business, Human Resources, Supply Chain, Procurement, Finance, Accounting, Analytics, Mathematics, Economics, and/or related discipline.- 7+ years of experience in quantitative or process improvement roles, using data analytics, mining, and/or visualization to solve problems.- Knowledge of data engineering pipelines, cloud solutions, ETL management, databases, visualizations and analytical platforms- Experience in aggregating and analyzing data spanning multiple sources, experience with business intelligence tools- Experience hiring and leading a high-performance team ...

Success in any organization begins with its people. Having a comprehensive understanding of our workforce and how we best utilize their unique skills and experience is paramount to our future success.AWS is looking for an exceptional Technical Program Manager with strategic expertise and a strong delivery record in building trust and delivering results to the business to advance adoption and effective use of Workforce Planning(WFP). Moreover, this Technical Program Manager will work in partnership with the core WFP team that requires thought leadership to advance WFP content across AWS. This individual has proficiency in employing workforce and human behavior insights, strong business operations fundamentals and good judgement. This individual will also provide thought leadership and program management against current and future technical capabilities and programs that enable the acceleration of revenue growth, improved operational efficiencies & delivery. Ultimately, the individual will be responsible for a program level effort to enable optimized workforce size, location and level in service of predictably accelerating product innovation, and enhancing the customer experience at acceptable cost. If you enjoy leading strategic programs, working in a fast-paced dynamic environment and being challenged by new problems, we’d like to speak with you! Key job responsibilitiesKey job responsibilities • Work directly with senior leaders in the Workforce Planning team, while partnering with Finance, HR and business leadership to manage creation of tools and processes that support the one- and three-year workforce plans in cadence with AWS’ operational cycles• Earns trust with internal stakeholders and customers, and develops collaborative solutions that create measurable economic impact on AWS• Leverage deep knowledge of workforce planning methodologies, data sources, and practices. Applies this technical knowledge to invent, evolve, improve, and simplify. • Drive large-scale workforce planning programs that solve significantly complex or endemic problems. • Consistently bring strong, data-driven business and technical judgment to decisions. • Recognize when designs/solutions require additional technical guidance (e.g., from senior practitioners or subject matter experts). • Advocate for and guide workforce programs. Influence teams to dedicate resources, and lead the effort (or finds appropriate owner). • Capture the right metrics to influence stakeholders and measure success.• Occasional travel to internal meetings and fact-finding sessions.A day in the lifeAs a Technical Program Manager within AWS, you will partner across the WFP team to set the vision and direction for a high-quality workforce. You will play a key role on the Workforce Planning Science, Tooling and Inspection sub-teams that influence the long-range plans of the business and the technical agenda that supports it. You will influence tools and programs serving senior leaders globally and impacting AWS’ future. The ideal Technical Program Manager has a strong sense of ownership, is self-driven, loves breaking new ground. You will bring a mix of experience including complex technical program management, senior stakeholder management, cross-functional collaboration, strategic planning, operational planning, and process improvement. About the teamOur team communicates who we are as an employer – what it’s like to be an Amazonian, why we love innovating on behalf of customers and why people should join us. Our employer brand has been guided by our Leadership Principles, our values, and most of all our people. Our job is to bring that to life.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. BASIC QUALIFICATIONS- Master's degree in statistics, engineering, I/O psychology, mathematics, economics, MBA and 5+ years of domain experience. Has led teams that have built workforce programs and tools, and has familiarity solving familiarity in problems/efforts with visible risks, roadblocks, and some constraints.- Experience setting technical requirements for process automation- Strong analytical and problem-solving skills, expertise in deriving insights through data analysis, practical knowledge and experience in inferential statistical application.- Excellent attention to detail and the ability to dive deep into the data.- Strong interpersonal and communication skills, ability to engage effectively with a broad range of audiences including senior business leaders and cross-functional colleagues.- Ability to work efficiently in a dynamic and ambiguous environment by combining analytical rigor and judgment ...

Amazon’s AWS Specialist and Partner (ASP) organization is seeking an HR Business Partner to provide strategic and hands-on organizational support to senior leaders in the Worldwide Specialist Organization (WWSO). In this position, you will help your business leaders to develop and execute HR strategies that enable business priorities and foster the employee experience. It requires strong leadership and team collaboration across global leadership teams, as well as broader projects and HR initiatives. We are looking for a seasoned professional who will partner with business leaders on strategic people initiatives, has the ability to implement and optimize HR programs and processes, as well as identify and drive appropriate solutions aligned with labor relations, HR policies, processes. We are looking for a Human Resources leader who has the ability to diagnose issues and influence long term solutions and outcomes. You must be able to collaborate across groups, influence all levels of the organization. You should be comfortable rolling up your sleeves and engaging on a hands-on basis with individuals and teams as well as operating strategically with leadership teams. You will need strong business acumen, executive coaching skills, excellent communications skills, strategic thinking, and planning/project management skills. You must be able to balance competing priorities and conflicting opinions, and facilitate the best decisions for employees and the business in an environment of ambiguity and rapid change.Key job responsibilities• Develop and implement people plans in order to achieve people initiatives and deliver results. • Partner with senior leaders and their leadership teams to develop the talent strategy needed to support our growth, and build a work environment where all employees can thrive and grow. • Working closely with specialist central HR teams, as well as matrixed site and international HR colleagues, keep the right focus on assessing the HR needs in areas such as performance management, talent acquisition, career development, diversity and compensation/rewards.• Function as a consultant and counselor to key leaders and their respective organizations; engage in strategic planning meetings to translate business needs into HR plans. • Partner with the business on organizational design, workforce planning, succession planning, and skills assessment and development. • Review and analyze business metrics including in order to recommend systemic improvements. • Partner with the business to lead our Organization and Leadership Review, which focuses on succession planning, talent development and organizational health priorities.• Partner with the AWS talent acquisition team to build systemic and scalable recruiting programs to create a sustainable pipeline of talent.• Able to travel domestically and internationally, as appropriate.About the teamThe role will be part of a HRBP team that supports multiple, global ASP organizations and leaders specifically in the Specialist Organization. Specialists are the go-to-market (GTM) experts for the services, domains, and their associated solutions at AWS. Specialists provide business and technical expertise to help our customers succeed. In doing so we build new businesses and grow existing ones for AWS. We do this by working across the company to drive how we go-to-market for our domains, providing expertise, solutions, and programs to customers, partners, and AWS. Through our insights, we help guide feature and service creation with our Service teams.BASIC QUALIFICATIONS• Bachelor’s degree, or equivalent experience • 7+ years of experience in an HR Generalist role, preferably in a business partner role in the tech industry• 5+ years’ experience working as a business partner, and driving organizational change initiatives and developing talent management plans for global organization teams• Excellent written and verbal communication; high quality document preparation, data visualization, and facilitation skills• Previous employee relations and talent assessment experience ...

At Amazon, we are committed to being Earth’s Safest Place to Work, Best Employer and Most Customer-Centric Company. To get there, we need exceptionally talented and empathetic leaders passionate about making every day better for all employees - and you would play a key role in that journey! Our Human Resources leaders care deeply about the employee experience and support employees and managers to focus on people through engagement, technology and innovation. As you start your career at Amazon, the HR Partner role in our Worldwide Operations People Experience and Technology (PXT) team can provide you with: - Ability to influence change and foster an environment of inclusion for all employees. - Skills in employee engagement and problem solving with diverse populations. - Experience with working in a rapid and complex changing environment driven by continuous innovation. - Knowledge and application of HR fundamentals. - Partnering with leaders at multiple levels of the organization to develop forward looking strategies and goals focused on the employee experience. - Experience in coaching and supporting leaders in onboarding and talent management. - Exposure to a multi-faceted human resource organization to jumpstart your career.In this role, you will partner with front-line business leaders to innovate, implement and deploy HR strategies focused on employee engagement, internal customer service, talent management, organizational effectiveness and workforce planning. In addition, you will provide front-line support to our employee, PXT and leadership teams calling on HR expertise and empathy. To thrive, you will need a flexible skill set, including the ability to connect to the bigger picture while diving deep into the details and collaborate across many teams, levels, and situations.Key job responsibilitiesAs a HR Partner, no two days look the same, but a typical day will most likely include the following responsibilities: - Work with a team of hourly and senior PXT employees in creating a best in class employee experience (Onsite hourly team will not exist in all PXT business lines). - Foster and role model an environment of inclusion for all employees. - Advocate for employees’ success through end-to-end experiences that help employees feel fully engaged in the work they do and valued for who they are. - Equitably exercise high-judgment, manage through ambiguity and serve as first point of escalation for employee concerns. - Create and drive an active approach to impact change and innovation around employee engagement. - Promote adoption of technology, self-service, change management and continuous improvement. - Support employee queries and situations with discretion and expertise along with routine standard work around employee onboarding, performance management, engagement processes and benefits services. - Provide effective internal and external customer service with focus on strong communication and business acumen. - Coach, develop and support leadership through decision making with empathy and sound judgment through leadership 1:1s, roundtables and training. - Collaborate with multiple levels of the organization ranging from front-line employees to senior leaders. - Influence and guide partners to prioritize employee experience and customer obsession when innovating. - Use data and metrics to identify trends, anticipate business needs and develop action plans, including attendance and attrition deep dive and planning.- Proactively manage professional and personal development through continuous learning and training.- Be ready to work hard while having fun!We might be a great match if you:- Courageously advocate for equity when you see inequity in behavior or processes.- Are excited to work in a fast-paced and team-oriented environment, it is always Day 1!- Are passionate about interacting with and advocating for employees, leaders and HR teams who are working directly with products (everything from picking product, driving trucks or servicing a customer) to meet customer promise.- Are excited by an active, non-typical work environment. You aren’t looking for a Monday through Friday job sitting at a computer all day... We are on the production floor engaging our teams, coaching our leaders and creating the earth’s best place to work!- Are flexible in supporting our field workforce and able to work flexible schedules. PXT teams supporting our field workforce will work various hours and be aligned to the operational shifts of their client group. This includes working weekends, evenings, and rotating schedules based on business needs.- Insist on the highest standards, have an outstanding work ethic, and desire to achieve excellence.We will support you through training and onboarding that will help teach you everything you need to know to be a successful HR Partner. Here are a few qualifications you should have from Day 1 with Amazon:BASIC QUALIFICATIONSBasic Qualifications:- Bachelor's Degree from accredited university. ...

At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining our team. We are looking for highly motivated individuals to work as Clinical Consultants for our Disability Leave Service (DLS) organization. Acting on behalf of Amazonians, the Clinical Case Manager serves as a medical and Mental health resource dedicated to the consulting and management of complicated leaves, disability and accommodation cases for the DLS organization. The Clinical Case Manger performs claim reviews from a clinical perspective and serves as an integral partner with Case managers, Appeals consultants and Accommodation specialist in negotiating return to work plans with treating providers, and occasionally employees. The Clinical Case Manager will provide individual case consultation for complex accommodation and disability life events. . Key component in this role is strong self-management skills, a desire to knowledge share and an ability to translate medical consultation into favorable results for the company and employees, exceptional communication and organizational skills, attention to detail and ability to prioritize in a fast-paced environment. It is vital to have a strong medical acumen alongside a passion to execute compassionate but business focused case consultation. The Clinical Case Manager must understand medical diagnoses, ICD-10 codes, and the impacts that may challenge employees in performing essential job functions at Amazon. have a strong clinical knowledge, understanding of ICD-10, DSM–5 diagnostic codes, understand how medical/Behavioral conditions impact functionality impairment and capacity and how it impacts the essential job functions of the employees at Amazon (Ability to apply clinical knowledge for absence management). In this role you will have the ability to effectively leverage upon your clinical expertise, but translate this expertise into consultations that will assist Amazon and impacted employees in successfully returning to work. The Clinical Case Manager needs to have the ability to balance clinical facts alongside demonstrate high level of compassion and empathy for the claimants.Please Refer to This Basic Qualification Requirements:• Current RN license or BSN required, and/or Master’s degree in Behavioral Health field, e.g. MSW, MA or MS in counseling.• Current license and/or License eligible.• 3+ years clinical work experience• 1+ year absence case management experienceGood to have●3+ years of experience in disability management industry managing STD or LTD claims.● Understanding of regulations under FMLA, ADAAA, EEOC and OFCCP and various state and local leave of absence laws.● Utilization Review experience and/or experience using specific clinical criteria or protocols.● Experience navigating a large organization and engaging multiple stakeholder groups with varying levels of clinical knowledge● Exceptional written and verbal communication skills● Certification with CCM or CDMSKey job responsibilities• Work cross-functionally to provide medical evaluations and clinical services to DLS organization.• Serve as a clinical subject matter expert to disability and leave case managers and provide clinical analyses related to functional impairment and work capacity.• Serves as expert Clinical co-manager on medical and/or behavioral health claims and provides activities requiring clinical expertise including, but not limited to, performing provider interviews, analyzing clinical information submitted, and negotiating return to work plans with employee, treating provider, and employer if applicable.• Assist case managers with clinical recommendation, interpreting medical documents and guidance for complex case.• In partnership with case managers, co-manage cases to optimize case management process and proactively impact optimal case outcomes.• Partner with treating providers to clarify clinical information, gain insight into recommended restrictions and limitations, determine severity of employees functional impairment and capacity and proactively assist with return-to-work plans.• Ability to exercise sound critical thinking and problem-solving skills and execute position responsibilities with minimal guidance.• Demonstrate ability to confidently communicate with Physicians, and every level of an employee’s treating provider team• Provides continuing education for case management staff through performing mini-clinical lectures on behavioral health case management.• Assists in the development of clinical tools, templates, processes, and protocols under the direction of the Clinical leader.• Travel up to 10% domestic and/or internationalBASIC QUALIFICATIONS- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Knowledge of Microsoft Office products and applications ...

The Amazon Employee Relations team supports Amazon North America operations employees and field leaders and we are seeking a Sr. Manager, Employee Relations to join our team. The successful candidate will have a demonstrated ability to i) quickly assess data, workplaces, behaviors, and relationships to identify risks and gaps in the work environment; ii) develop and execute sustainable, scalable initiatives, mechanisms, and programs that affect long-lasting changes at all levels; iii) influence leaders to win alignment, support, and change agents; and iv) lead and develop a team of employee relations professionals. The Sr. Manager, Employee Relations will possess significant employee and labor relations expertise, excellent judgment, and highly-developed analytical and communication skills. This role will report directly to an Employee Relations Director and serve as a key member of the North America Employee Relations leadership team. This is a full-time position that may require significant travel, up to 50% of the time over the course of the year to the various Amazon locations.The role will cover the West region. You can sit out of any Amazon West Coast facility closest to your home. Key job responsibilities• Risk Detection and Mitigation: Apply employee and labor relations expertise to successfully identify trends and challenges, predict and mitigate risk, and develop and execute solution-focused strategies and programs• Crisis Management: Work reactively on crisis-oriented partner issues under extreme time limitations while exercising excellent judgment and leadership• Project Management: Independently design, own, and lead successfully large-scale, network-wide projects that improve frontline partner experience• Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs• Deliver Innovative Solutions: Challenge current practices, industry status quo, and generate creative mechanisms that bring about large-scale solutions• Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and move solutions from concept to execution• Lead Through Others: Build constructive relationships with critical stakeholders and peers to share information, influence change, and leverage resources to deliver results• Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions• Work at Scale: Design solutions for a single person, station, or situation then translate, design, and launch sustainable mechanisms for entire networks• Hire & Develop the Best: Lead the development and growth of our field employee relations teamBASIC QUALIFICATIONS• Bachelor’s degree required • 10+ years of relevant experience in employee relations, labor relations, labor/employment law OR 10+ years of relevant experience to include 1+ years of Amazon experience and one or more short term assignments within Amazon employee relations • Demonstrated experience producing executive level written materials and presenting before executive audiences • Experience supporting large hourly workforces highly desired • Successful record of creating, improving and executing programs at scale • Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience • Skilled in MS Excel, Word, SharePoint & PowerPoint; curious about new learning technologies ...

This position supports Amazon's Work Authorization service globally, providing daily subject matter expertise, customer support and process improvements. Within Work Authorization, the Risk & Compliance team is responsible for managing global compliance programs that include inventorying, assessing, controlling and monitoring important HR and employment-related risks in the markets where we do business.The HR Sr Specialist will be an integral team member working with global HR policy, process, and system owners to manage complex work authorization requirements, controls, and risk issues. This includes researching legal and regulatory obligations with local labor and employment attorneys, working with project teams to translate legal and regulatory obligations into system or process requirements, monitoring the effectiveness of controls designed to meet obligations on a regular, and ongoing basis, and developing and leading remediation plans to mitigate risk. These projects may be driven by new legal and regulatory requirements, geographies, types of business, solution implementations, or emerging risk issues, among other things.The ideal candidate is seeking to work for a highly innovative company and is motivated by the opportunity to participate in the development of new and leading-edge solutions. The successful candidate is highly organized, ably builds trusting relationships with internal stakeholders at various levels across the organization, adapts quickly to changing demands, demonstrates critical inquiry, attention to details, and the ability to effectively articulate recommendations/conclusions verbally and written. Knowledge of human resources processes and risk/compliance management concepts are preferred.Key job responsibilities• Monitor known and emerging risks, measure internal control effectiveness, and develop and own action items to remediate identified risk issues.• Develop deep knowledge of the work authorization processes and solutions utilized by Amazon, and work on the development of business requirements for new system implementations and enhancements.• Draft written narratives to communicate obligations, risk analyses, and recommendations to HR policy, process, and system owners and senior stakeholders.• Inventory risk and compliance obligations.• Conduct risk control assessments, draft reports detailing methodology, results, and remediation plans.• Respond to questions and escalations.BASIC QUALIFICATIONS- Bachelor's degree- Experience with HR processes and systems ...