Editorial, Writing, & Content Management

Have you always wanted to be a part of something bigger - something that charts a course for the future? Do you love seeing the result of your work reflected in the world around you? Do you thrive on solving problems, spotting patterns and working in an ever-changing environment? Then please, read on!Key job responsibilities• Work with a range of text, speech and other types of data in German• Deliver high-quality labelled data, using guidelines provided to meet our KPIs, and using in-house tools and software.• Report issues with tools and software as and when they occur.• Show Ownership and initiative when providing feedback for improvements to existing tooling that can increase the amount and quality of the data we process - we believe every ground-breaking change starts with a small idea!• Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.What We Offer • Opportunity to work in a leading world-class organization, dedicated to making everyday life simpler for millions of people• Competitive salary• Benefits packageA day in the lifeWe are looking for a Data Associate (DA) to undertake the task of foundational labelling functions, such as dialogue evaluation on speech & text data, to assess and improve Alexa’s performance in everyday situations. To effectively change the world, you need to be a bit different - your adaptability, focus, and attention to detail in a constantly shifting environment are unparalleled; you pride yourself on your ability to recognise issues - and come up with elegant and innovative solutions. You will be a part of a diverse team with the shared vision to make huge strides in the world of technology and the way we use Artificial Intelligence. So, an inner drive, individuality, and a creative mind are extremely beneficial.About the teamThe Amazon Data Services organization provides data creation, curation, and analytics services to help develop, test, and train the Alexa AI. We work closely with Amazon Machine Learning (ML) Science and modelling teams, providing the critical data they need to improve Alexa’s speech recognition and language understanding capabilities.BASIC QUALIFICATIONS• Speak, write, and read fluently in German• Comfortable working with speech from various dialects and accents of one or more of the following regional languages: German• High-School or equivalent diploma • Speak, write, and read fluently in English • Knowledge of Microsoft Office products and applications ...

Amazon Selling Partner Developer Services is seeking a results-driven, nimble, and customer-obsessed technical writer to be part of a team that is re-defining developer content. Our documentation team plays a vital role in providing thought leadership internally to protect and improve Developer Success. In this role, you will have the opportunity to make a difference by working with a terrific technical team to advocate for the needs of developers, explore innovative solutions to the complex issues developers face, and deliver high-quality technical documentation. The ideal candidate has excellent communication skills and a technical background that enables them to collaborate effectively with Software Engineers, Solutions Architects, Product Managers, and Technical Program Managers while delivering high-quality technical documentation.Key job responsibilities- Develop documentation via collaboration with Subject Matter Experts (SMEs)- Flexibly alternate between content creation and editing tasks for a variety of technical content assets- Author content according to a style guide and identify necessary style guide updates and improvements- Manage a weekly work queue of documentation requests- Proactively identify needed process improvements, documentation design improvements, and road blocks to content development and design solutions to address them- Constantly advocate for improvements to the customer experience and documentation quality standards- Appropriately identify issues needing escalation- Able to act in an advisory capacity to teams creating draft source documentationBASIC QUALIFICATIONS - 5+ years in a technical writing role - Experience writing according to style guide - Experience working directly with engineers and subject matter experts - Experience managing a work queue in an issue tracking system (Jira, Team Foundation Server, etc) - Experience creating actionable content plans - Experience with Git, GitHub, Markdown, authoring tools, repository management and source control systems ...

The L6 Sr. Event Content Program Manager (Sr. Event Content PM) in Selling Partner Communities (SPC) is responsible for leading the end-to-end content strategy and operations for Amazon's premier seller event, Amazon Accelerate, as well as other seller-facing events. This role is accountable for streamlining the content management infrastructure and mechanisms that power the sourcing, curation, and distribution of exclusive, business-critical content for over 15,000 seller attendees across geographies, knowledge levels, and selling needs.The Sr. Event Content PM manages a complex, cross-functional program with significant impact. They possess deep expertise in the seller journey and are responsible for designing the operational framework that drives how 20+ Amazon organizations collaborate to deliver impactful content. This includes establishing content taxonomies, streamlining development workflows, and identifying turnkey systems to enhance efficiency. This role requires navigating ambiguity, solving complex problems, and proactively driving process improvements. The Sr. Event Content PM is responsible for driving quality and consistency across the seller events portfolio, serving as the resident expert on content management architecture. They engage partners across the seller events team to build scalable mechanisms for sourcing, scoring, and distributing compelling content that resonates with and empowers Amazon's diverse seller community.Key job responsibilities• Responsibility for creating and executing the end-to-end breakout content strategy for major seller-facing events like Amazon Accelerate. This includes sourcing, curating, and distributing exclusive content from across Amazon to deliver a unified learning experience for sellers.• Managing a complex, cross-functional program with significant impact. The role requires deep understanding of seller needs to design the operational infrastructure and content taxonomy to deliver timely, relevant, and engaging content.• Driving efficiency and proactively creating processes to maintain high content quality standards across the seller events team. Serving as the team expert on content management architecture, systems, and development workflows.• Engaging with internal partners to identify and build mechanisms that streamline the content development process, and collaborating with leadership to align content investments with business goals.• Expanding the global reach of seller events by regionalizing content and launching new flagship conferences in emerging Amazon store regions.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor’s degree or equivalent experience- Experience managing complex content projects- Strong content strategy and information architecture skills- Ability to prioritize and manage multiple stakeholder relationships and needs in a fast-paced environment- Ability to solve problems and work without close direction in ambiguous environments.- Good judgment and effective communication- Experience defining and executing against program requirements ...

Are you excited about creating value for millions of customers? Do you get energized by the idea of directly enabling developers to innovate on shopper experience? The Amazon Buy with Prime Developer Experience team is looking for an experienced API technical writer to deliver best-in-class technical documentation for developers to enable them to integrate Buy With Prime into their [off-Amazon] shopper experiences. You will play a key role on the Buy With Prime team crafting clear, concise, well-structured and comprehensive documentation for our API. You will work closely with cross-functional teams, including developers, product managers and engineers, to curate, grow and maintain a robust library of accurate and up-to-date API documentation and developer resources. As an experience technical writer, you will bring your experience creating developer-facing documentation, guides, release notes and other developer learning resources to convey complex technical information to both experienced and new developers. Key job responsibilities- Plan, write, and manage a robust library clear, comprehensive, best-in-class developer-facing documentation, including user guides, FAQs, how-to-guides, blogs, API documentation, release notes, tutorials, and support content.- Collaborate with cross-functional teams, including engineering, product, support, marketing, external partners and other subject matter experts to gather information, understand functionalities required to author high quality documentation that is consistent and accurate.- Define best practices, content standards, processes and workflows for managing/prioritizing content updates and ensuring consistency for all developer-facing content.- Collect, collate and distribute developer feedback to identify areas of improvement for our documentation strategy and influence the product roadmap.- Bring a sharp eye for structure, organization and developer experience to ensure all content for product updates and new releases is accurate, up-to-date, complies with standards and consistent across sites/destinations where we reach developers. - Attend product readiness reviews, product demos and roadmap reviews to stay informed with an eye to developing plans for feature release, enhancements and modifications.About the teamBuy with Prime is helping people reimagine the way they shop. Our vision is to enable every entrepreneur in the world to reach every customer in the world through every channel they can imagine. Buy with Prime is a new way to extend Prime shopping benefits—including fast, free shipping, seamless checkout experience, and free returns—to merchants’ own online stores, ultimately increasing selection for Prime members. Buy with Prime is an exciting next step in our mission to help merchants of all sizes grow their business—whether on Amazon or beyond.BASIC QUALIFICATIONS- Degree in Communications, Technical Writing, Computer Science or a related field- 5+ years as a Technical Writer working with HTML, CSS, JavaScript, REST, GraphQL and other programming languages.- Portfolio containing conceptual or procedural developer documentation and API reference documentation that you have written ...

Come join and grow our technical writing team supporting AWS critical monitoring, observability, and cloud operations services. The role involves partnering with service teams to create comprehensive technical documentation that enables customers to successfully implement and utilize AWS's suite of observability and management tools.You'll be responsible for developing and growing the writers on your team. As a technical leader, you set the standard for excellence for our documentation, ensuring that we deliver technically accurate, well-written, simple, and customer-focused documentation. You’ll help set team goals and be expected to deliver on those goals for maintaining a high bar for documentation quality. You will also be expected to work with the AWS engineering teams on shared goals and efforts.Ideally, you have a technical background that enables easy interaction with software development engineers, product managers, and technical program managers, and a demonstrated ability to deliver high-quality technical documentation. 10027 10028Key job responsibilitiesKey responsibilities include, but are not limited to:- Hiring and growing a team of programmer/technical writers and editors. - Defining the overall content strategy across specific developer tools (e.g., source control, build tool, test tool, etc.) and end-to-end development workflows (e.g., writing software that uses Amazon Web Services, writing software for mobile devices, etc.). - Leading the direction for the documentation authoring tools used by writers and software development teams.- Collecting feedback from your customers on how to best improve the documentation using existing feedback mechanisms, inventing new ones, or just talking to customers—our teams use our tools. - Influencing the product direction of the tools your team collaborates with to provide an ideal development experience.A day in the lifeOur team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.About the teamThe Service Docs organization writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS - Degree in Technical Writing, English, Computer Science, or a related field; in lieu of this degree, relevant work experience will be considered. - 5+ years' experience in a technical writing role - 5+ years' experience writing for a developer or IT operations (DevOps) audience - 5+ years' experience working on multiple documentation projects simultaneously with competing priorities and deadlines - Strong ability to work across teams and groups to accomplish objectives ...

The Worldwide Operations Security (WWOS) Policy Program Specialist is an experienced individual contributor role that works with limited guidance. The Policy Program Specialist is responsible for developing and maintaining policy documents that provide the security framework for Amazon’s Worldwide Operations sites across the globe. The Policy Program Specialist supports the Global Security Policy (GSP) team with program-level management of the policy lifecycle, as well as providing advanced technical writing skills to document requirements that ensure our people, information, and assets are secure. They will support internal customers as a resource with policy knowledge in the development of the actions needed to resolve identified issues and mitigate risks. This position reports to the Senior Manager, Global Policy & Compliance.Key job responsibilities- Manage the policy lifecycle, to include resource planning/scheduling, standard work development, and continuous improvement efforts- Produce high quality documents for publication that are accurate, complete, and usable- Ensure documentation updates are aligned with review cadences and business needs- Effectively manage communication with policy stakeholders using standardized processes to drive engagement and awareness- Identify and implement improvements to established procedures/processes related to policy development, approval and publication- Manage customer requests for clarifications, exceptions, and changes to policy documents- Support internal customers as a recognized expert on policy requirements, applicability and compliance- Lead cross-team projects related to the policy development mechanism, to include management of inputs, outputs, feedback, and iterationsA day in the lifeThe Policy Specialist will be assigned various policy documents to draft and/or update. They will consult with experts and stakeholders to establish global baseline requirements, seek alignment and/or formal approval from GSO leaders, and manage the publication process. They will also act as an initial focal point for policy clarification questions and exception requests from field Loss Prevention teams, and will escalate issues to management as necessary.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-timeemployees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification listed describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’repassionate about this role and want to make an impact on a global scale, please apply!About the teamThe Global Security Policy (GSP) team, as part of the Global Policy & Compliance (GPC) organization, is responsible for the documentation of physical security controls that protect our people, information, assets, operations, and brand across Amazon’s Worldwide Operations sites, as well as affiliate and retail businesses, within the scope of Worldwide Operations Security (WWOS). We create these requirements based on risk assessments, normative references, and subject-matter expert (SME) input. We formalize the resulting requirements and processes through Policies, Standards, Procedures, and Guidelines. The GSP team partners with regional Security & Loss Prevention teams, as well as other functional stakeholders to accomplish these objectives.BASIC QUALIFICATIONS- 3+ years of experience in a technical writing space or in at least one of the following disciplines: corporate security management, loss prevention, security and asset policy development, or transportation and supply chain security- 1+ years of experience developing and delivering program/project status reports, white papers, and other business communications- 1+ years of experience managing multiple projects and priorities, resolving problems, and developing productive relationships at all levels of the organization- 1+ years of experience with MS Office Professional Suite, to include advanced knowledge of Word and intermediate knowledge of Excel ...

Do you possess a strong technical documentation background coupled with a passion for creating exceptional content? Are you eager to take on the challenge of supporting Amazon's position as the leading innovator in cloud computing and web services technology? This role presents an exciting opportunity to collaborate with a stellar technical team and author technical content within a cross-functional, distributed environment.AWS Supply Chain is a cloud-based application that works with your enterprise resource planning (ERP) and supply chain management systems to connect and extract your inventory, supply, and demand related data from existing ERP or supply chain systems into a single data model. The AWS Supply Chain service is looking for a Technical Writer to produce high-quality technical publications for the service. Ideally, you have both a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. This is an opportunity to explain complex information concisely. You will become part of a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.We have a formal mentor search application that lets you find a mentor who works best for you based on location, job family, job level etc. Your manager can also help you find mentors. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have multiple employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. This position is open to candidates in Seattle, WA Code: 10027, 10028, 10030About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONSDegree or certification in a relevant technical field or equivalent experienceA minimum of 5 years of experience designing and producing content for a technical audience, such as Software Engineers, System Administrators, or IT professionalsExperience using content publishing tools to write, format, manage, and publish technical content on the web ...

As part of the Seller External Relations Strategy & Creative team, we use our creative and storytelling expertise, as well as knowledge gained from direct engagement with sellers and our audience, to tell the right stories in the most impactful ways. We leverage the voice of the seller to generate compelling storytelling and narratives at scale for influential-targeted paid, earned, and owned channels. We build from a combination of: 1) intentional seller story selection; 2) rich visual media; 3) data driven narratives; and 4) other creative visual content. We tell our Small Business and seller stories across an omni-channel landscape to achieve our goals. The Editorial team is looking for a seasoned journalist with a keen eye for storytelling and the ability to handle multiple, high impact assignments across various formats on deadline. You will be responsible for delivering relevant, accurate and engaging content to our audience, often with a data driven viewpoint. As a Business Content Journalist, you will play a pivotal role in driving our messaging strategy across a range of content formats. You will collaborate closely with cross-functional teams including Creative, Product, Legal, Public Relations, Public Policy and consumer business teams to create impactful and persuasive copy that captures the attention of our audience and resonates with them. Your creativity, attention to detail, and ability to work autonomously on editorial deadlines allow you to deliver results while also thinking ahead and pitching the next big story idea. There may be potential for this role to be remote. Key job responsibilitiesResearch and investigate news stories to gather relevant information from reliable sources.Conduct interviews with key individuals to gather first-hand information.Write well-crafted, concise, and compelling articles, features, and reports.Stay up to date with current Amazon events, news trends, and emerging topics to pitch and develop story ideas.Verify facts, cross-check information, and ensure accuracy in reporting.Adhere to journalistic principles, ethics, and editorial guidelines in all aspects of newsreporting.About the teamThe Seller External Relations (SER) team ensures that Amazon is viewed globally by external audiences as a valuable, accessible, partner who respects and celebrates the success of its sellers. We create content and tools that demonstrate and celebrate the positive experiences of sellers on Amazon to other sellers, the general public, and influentials (e.g., media and policymakers)BASIC QUALIFICATIONSBachelor's degree in Journalism, Communications, English or a related field. 8+ years of experience as a journalist and a proven track record of reporting across different beats/topics. News judgment and the ability to identify a compelling story. Proficiency in adhering to journalistic ethics and AP guidelines. Ability to work under pressure, meet deadlines and handle multiple assignments simultaneously.Attention to detail and accuracy in reporting. Demonstrated portfolio of writing compelling and impactful articles across various channels and formats. ...

• Perform visual inspection of printed books and technical review of files, identify root cause of errors, and recognize trends and areas for improvement to the file ingestion experience.• Own and prioritize daily work allocation based on business needs to meet SLA and communicate risks proactively.• Work effectively in an ambiguous work environment and communicate with team members and leadership regularly.• Support internal stakeholders by researching, driving solutions and providing technical answers or solutions in non-technical terms to customer inquiries.• Innovate and drives improvement to the customer experience.• Build effective relationships with other departments and divisions of Amazon.• Consistently deliver results on improvement projects.• Gain SME in technical areas owned by the team and maintain resources and documentation for all areas of responsibility.• Maintain, deliver and evaluate metrics to facilitate product and process improvements.• Meet business metrics and contact goals - SLA, AHT, accuracy (quality).Key job responsibilitiesFile Quality is a part of Global Publishing Solutions Technical Services Team. Technical Process Specialists research and troubleshoot issues associated with file ingestion and manufacturing for both the Kindle Direct Publishing (KDP) and Kindle Enterprise Publishing (KEP) platforms. We own the operational aspects of the KDP DIY platform, KEP DIY & Mass Ingestion Operations, Print-on-Demand manufacturing, and self-service creation tools. The Technical Process Specialist reviews current file ingestion processes and quality to identify process and quality improvement opportunities. File Quality also owns the Print Quality Assurance (PQA) process for both Print On Demand platforms (KEP and KDP) in addition to the KEP External Vendor Processes (Manual Formatting) for KEP POD. TS provides product support for the GPS PM team, additionally, the FQ team serves the following teams within the Books org and Amazon: Customer Service, KDP Support, KEP Support, Enterprise POD Content Acquisition Team, Amazon Publishing, Comixology, Product Management, Dev, Manufacturing and business leaders.About the teamThe file quality team works daily to improve publishing tools and educate publishers, simplifying the book publishing experiences for our independent and enterprise publishers. We own and improve content quality for print and digital publishing and create a positive, problem solving environment that balances reactionary thinking with forward/big thinking. BASIC QUALIFICATIONS• BA/BS (preferably in a graphics-related field), or an associates degree with minimum of 3 years graphics-related work experience.• Available to work evenings and weekends as needed• Candidate must be assigned to CHS11 ...

Have you always wanted to be a part of something bigger - something that charts a course for the future? Do you love seeing the result of your work reflected in the world around you? Do you thrive on solving problems, spotting patterns and working in an ever-changing environment? Then please, read on!Key job responsibilities• Work with a range of text, speech and other types of data in French• Deliver high-quality labelled data, using guidelines provided to meet our KPIs, and using in-house tools and software.• Report issues with tools and software as and when they occur.• Show Ownership and initiative when providing feedback for improvements to existing tooling that can increase the amount and quality of the data we process - we believe every ground-breaking change starts with a small idea!• Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.What We Offer • Opportunity to work in a leading world-class organization, dedicated to making everyday life simpler for millions of people• Competitive salary• Benefits packageA day in the lifeWe are looking for a Data Associate (DA) to undertake the task of foundational labelling functions, such as dialogue evaluation on speech & text data, to assess and improve Alexa’s performance in everyday situations. To effectively change the world, you need to be a bit different - your adaptability, focus, and attention to detail in a constantly shifting environment are unparalleled; you pride yourself on your ability to recognise issues - and come up with elegant and innovative solutions. You will be a part of a diverse team with the shared vision to make huge strides in the world of technology and the way we use Artificial Intelligence. So, an inner drive, individuality, and a creative mind are extremely beneficial.About the teamThe Amazon Data Services organization provides data creation, curation, and analytics services to help develop, test, and train the Alexa AI. We work closely with Amazon Machine Learning (ML) Science and modelling teams, providing the critical data they need to improve Alexa’s speech recognition and language understanding capabilities.BASIC QUALIFICATIONS• Speak, write, and read fluently in French• Comfortable working with speech from various dialects and accents of one or more of the following regional languages: French• High-School or equivalent diploma • Speak, write, and read fluently in English • Knowledge of Microsoft Office products and applications ...

We are seeking a skilled and detail-oriented Technical Writer II to join our Tools and Content Strategy team within IT Services. The ideal candidate will play a crucial role in elevating our content quality, maintaining documentation standards, and driving data-driven improvements in our self-service content ecosystem.Key job responsibilities- Support and manage the Bar Raiser program for self-service content- Conduct regular audits of existing content to ensure adherence to quality standards- Develop and deliver training programs to improve content creation skills leading with automation- Maintain and update supporting documentation for content creation best practices- Monitor and analyze content-specific metrics and KPIs- Assess content accuracy and implement strategies for continuous improvement- Prepare regular reports on content performance and present insights to stakeholders- Contribute to core content development for launches and updates- Collaborate with cross-functional teams to ensure consistent messaging across all platforms- Participate in the development and implementation of content strategies to enhance user experience- Identify opportunities for content optimization and innovationAbout the teamHere in Amazon IT, we embrace our differences. We are committed to furthering our culture of inclusion. At Amazon, we have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- 3-5 years of experience in technical writing, preferably in a technology or IT environment- Strong writing and editing skills with meticulous attention to detail- Experience with content management systems and documentation tools- Familiarity with data analysis and reporting- Excellent project management and organizational skills- Strong interpersonal and communication skills- Ability to work independently and collaboratively in a fast-paced environment ...

Are you a Content Developer or Technical Writer with a passion for customers? Do you have the drive to deliver multiple projects on time, every time, with deliverables that exceed audience expectations? Do you thrive in a fast-moving culture where customer obsession and the ability to think on your feet are highly valued? Amazon revolutionized customer service, now we are changing what customers expect from technical support. We're responsible for the Customer Service operations and solutions for all Amazon Devices and Digital properties, from Kindle, Fire TV and Echo, to Prime Video and Amazon Music. In this role you will scope, structure and develop internal and public-facing content describing key features and functionality of multiple Amazon service offerings. Your content will be viewed and referenced by millions of customers, accessible across a variety of platforms, and localized into multiple languages.To excel in this position, you will be comfortable in a fast-paced, high-energy environment. You must be used to dealing with tight deadlines and internal stakeholders and have a proactive approach to problem solving. You will have experience digging into data to discover pain points and developing content strategy that solves those problems. And, most importantly, you have deep expertise in help content, including writing, production, and strategy, with an affinity for gaining exposure to new technologies and revolutionary consumer electronic devices.Key job responsibilities - Create concise and direct instructions for customers and customer support associates to solve problems - Build and leverage strong relationships with multiple stakeholders to deliver complex, global projects - Drive content projects for their entire lifecycle from planning through post-launch measurement - Execute strategies to improve content quality, maintainability, and usability - Identify, promote, and implement strategies to improve content development workflow and team efficiency - Continuously interpret metrics to assess content and improve our customer experienceA day in the lifeIn any given day, you'll be meeting with business stakeholders across Amazon to learn about new features, products, and services. At the same time for other projects, you might also be reviewing help page and customer contact metrics to develop content plans and then using your excellent authoring skills to create content drafts for stakeholder review. Once everyone is happy, you'll "code" the content in our content management system (CMS), so that it can extend to global customers on multiple platforms. When you get the "green light" to publish, you'll launch that content globally, ensure there were no errors, and then set up plans to measure your content performance.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) PlanAbout the teamOur team supports Amazon devices, like Echo Show, and digital services, like Amazon Music. We create support content that can scale to meet the growing menu of Amazon products, but still offers world-class support for our customers. We challenge our own assumptions and rely on data to understand what help customers and associates actually need. Our content team works closely internal program managers, localization managers, workflow authors, multi-media creators, and associate training designers. But we also interact with marketing teams, legal contacts, product managers, public relations, and many more.BASIC QUALIFICATIONS- 2+ years of program or project management experience- Experience managing global content projects with tight deadlines. Experience with HTML and XML skills. Experience with content management systems (DITA-based systems preferred) ...

Are you a skilled writer and technology enthusiast pursuing a future in technical communication? The Technical Content Experience (TCX) group, also known as AWS Documentation, is seeking college students to join us as interns. In this position, you will apply your education and refine your technical writing skills with hands-on experience. You will produce high-quality, external publications that help AWS customers achieve their goals.As a Technical Writer intern, you will join one of our writing teams for a 3-month program this summer. With the guidance of a mentor, you will complete a project that resembles the work done by full-time, professional Technical Writers. You will deliver accurate, well-written, useful, and customer-focused documentation. You will work with other Technical Writers as well as Software Development Engineers, Product Managers, UX Designers, UX Researchers, and other roles in a cross-functional, distributed environment.The ideal candidate has excellent writing skills and technical aptitude.Key job responsibilities- Produce high-quality documentation for AWS customers- Follow a style guide to produce content that is consistent with AWS standards- Produce examples for developers, such as example code, demo apps, or Jupyter notebooksAbout the teamThe AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.BASIC QUALIFICATIONS- Currently enrolled in bachelor's or master's degree program in English, Computer Science, or a related field with a graduation conferral date between Oct 2025 and May 2027- Experience writing user-friendly content that helps people complete technical tasks, such as programming, administering IT systems, using software, or building cloud-based solutions- Demonstrated ability to write content that is clear, well organized, and grammatically correct- Ability to write basic example code in a programming language, such as Python, Java, JavaScript, Ruby, .NET, or Go ...

We are seeing a hockey stick growth of our low cost bulk storage solution called Amazon Warehousing and Distribution (AWD). As the resident write/editor, you will be responsible for writing/editing all the copy and text that is seller facing. This includes UI text, Help content, Marketing copy and others. You will collaborate with product team and marketing team to write and develop all copy and content.We are hiring an experienced Content Writer to write all seller facing copy for AWD to help alleviate the seller experience when engaging with AWD related experiences. In this position, you will understand seller pain points and engage internal subject matter experts to take content from initial idea through to final deliverable. You will ensure content is high quality and effective when localized to applicable regions. The successful candidate is prolific with written deliverables and can effectively prioritize competing projects, making trade-offs between depth and completeness as needed. You have experience working with clients or internal partners to move projects forward and remove roadblocks while maintaining a high level of professional communication. You are a critical thinker who steps into your audience’s shoes to make content engaging and easy to follow. You have an iterative mindset and bring new ideas to the table to improve content quality and internal workflows.Key job responsibilities* Write Help content, UX Tooltips, web/email/social copy* Develop educational video scripts, eLearnings, and articles ranging from 750 to 3,000 words* Research seller pain points using qualitative data (seller anecdotes, video comments, internal UX studies) and quantitative data (existing content impression, engagement, and satisfaction data) to inform content design* Manage multiple content projects at once, taking projects from research through to final deliverable* Coordinate deliverables such as source material and script feedback from internal subject matter experts, stakeholders, and colleagues* Devise content strategy for new learning pathways and topics based on research, content gaps, and existing content performance* Proactively anticipate seller needs, investigate underlying issues, and create short and long-term education solutions* Strong commitment towards goals and outcomes to ensure completion within established time frames* Proposes content experiments and internal workflow improvements to improve efficiency and quality * Peer review deliverables from other members of the team BASIC QUALIFICATIONS* 3+ years of experience as a professional writer with a portfolio of published work, ideally including substantial educational writing samples* 3+ years of experience managing multiple content projects that require coordination with internal teams or clients* Strong bias for action and the ability to prioritize competing to meet deadlines* Professional verbal and written communication skills ...

Amazon is among the top 10 most-visited website worldwide. Amazon's search experience is central to how hundreds of millions of customers shop using billions of queries to find products for sale. The scale and impact of Amazon Search is huge.Within the Amazon Search organization, the MIDAS (Metrics, Insights, Data Annotation for Search) team delivers high quality labeled data at scale in order to improve the search experience for shopping on Amazon through AI model training and evaluation as well as to produce metrics that measure our customer experiences. We focus on agility, linguistic expertise, high standards for data integrity, enabling self-service, and frugality of resources in order to meet or exceed our customers' expectations. We collaborate closely with several machine learning (ML) applied science, engineering, and product teams that develop and test ML models to improve the quality of semantic matching, ranking, computer vision, image processing, and augmented reality.The Language Engineer role in the MIDAS team owns the creation of the data annotation workflow, writing intuitive and labeler-friendly annotation guidelines, data wrangling and analysis, specifications for labeling UI templates, and reporting of labeled data quality metrics to deliver on internal customers' requirements and achieve the desired Amazon customer outcomes. In order to achieve high rates of accuracy and consistency in labeled data outputs, Language Engineers apply linguistic (i.e., semantics, syntax, pragmatics) and scripting expertise to overcome natural language processing and language understanding challenges.Key job responsibilities* Design and develop data annotation guidelines and workflows.* Manage and process large amounts of structured and unstructured data.* Adopt and design quality control metrics and methodology to evaluate the quality of data annotation.* Maximize productivity, process efficiency and quality through streamlined workflows, process standardization, documentation, audits and investigations on a periodic basis.* Handle annotation & data investigation requests from multiple stakeholders with high efficiency and quality in a fast-paced environment.* Collaborate with scientists, engineers, and product managers in defining metrics, guidelines, and workflows.* Initiate and contribute towards improvement projects, present solution proposals, and implement them.* Establish processes and mechanisms to onboard and train junior data associates on an ongoing basis.* Handle work prioritization and deliver based on business priorities.* Be flexible in changes to conventions deployed in response to customers’ requests and change workflows accordingly.BASIC QUALIFICATIONS* Bachelor’s or Master’s Degree in Linguistics, Computational Linguistics, Natural Language Processing (NLP), or other related field.* Relevant work experience of 5+ years.* Proficient in Python.* Knowledge of Regex, SQL, MS Excel, Git.* Ability to navigate a Unix terminal and use common command line tools.* Familiarity with annotation tools and workflows.* Excellent communication and strong organizational skills with a keen eye for details.* Comfortable working in a fast-paced, collaborative, and dynamic work environment.* Willingness to support several projects at one time and to accept reprioritization as necessary. ...

Are you a versatile, analytical problem solver? Can you communicate complex and technical business concepts in appealing online help content? Amazon Advertising's Support Products & Services team is looking for a Content Strategist to create and maintain concise content that educates Advertisers of all levels of expertise about Amazon Ads’ products and features. You create content that is helpful and easy to find, and allows users to answer their own questions. You are innovative, results-oriented, and you work backwards from advertiser feedback, user research and call center support cases to identify problem areas and propose inventive solutions that assist advertisers with troubleshooting, completing workflows, and learning key advertising concepts. You care as much about good writing as you do about measuring and delivering results, and you let your learnings evolve the way you approach your work.Key job responsibilitiesThe ideal candidate has extensive content experience to address user needs and effectively weigh competing priorities to deliver the most important content in a timely manner. They measure results and learn from their successes and failures. The Help Content Strategist, will:• Work backwards from Advertisers and user research and partner with product owners to create highly effective online help content.• Understand Advertiser needs and are empathetic to their business and strategic goals. • Monitor performance and results against key metrics, and make targeted improvements.• Improve metrics and content development processes using data analysis.• Proactively seek to become an expert in the features, workflows, and processes in assigned domain.• Effectively manage several complex projects simultaneously, while meeting deadlines.• Communicate project status to leadership and stakeholders on a regular basis.• Perform scheduled audits to ensure accuracy and completeness.• Conduct peer reviews and UAT.• Follow team style guidelines and identify opportunities to improve content development processes/tools.• Work efficiently with partner localization/translation team.• Facilitate sign-off from Product, Legal, and Public Relations business partners.• Use sound judgment to make quick decisions under pressure in ambiguous circumstances, balancing advocacy with action.A day in the lifeYou'll plan and strategize content to execute over a long period of time, manage schedules, deadlines, and organize tactics.Being able to put yourself in the user's shoes, and understand their pain points, goals and journey is crucial. You need to think from the perspective of the business, and different stakeholders. You also need to have a data-driven mindset and enjoy analyzing and interpreting data. Connecting the dots between seemingly disparate things is a big part of content strategy. You will collaborate with stakeholders, present data and create content that has an engaging narrative and resonates with audience objectives. BASIC QUALIFICATIONS- 4+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building and optimizing multiple, simultaneous marketing campaigns- Experience managing or working within cross-functional marketing and creative teams ...