Editorial, Writing, & Content Management

Within AWS, the Global Services organization touches every stage of a customer’s cloud lifecycle and simplifies how customers interact with our individual services. The GS Communications and Creative Solutions team (GSCCS) is seeking a highly creative communications professional to lead employee communications for the AWS Support and AMS business unit. This critical AWS function accelerates recovery from operational disruptions, and provides proactive planning and communications, advisory, automation, and cloud expertise to help customers achieve business outcomes with increased speed and scale in the cloud. Serving as thought leader, subject matter expert, and business partner, the Sr. Communications Manager is responsible for internal strategic communications and works closely with stakeholders across the team, as well as PR, Marketing, Sales, and HR, to deliver executive communications initiatives for senior leaders including the Vice President of the organization. They work backwards from the customer to deliver high-impact messaging across a range of channels and measure success through both quantitative and qualitative data points. Key job responsibilities- Define and drive executive and internal communications strategy to support business goals, while emphasizing impact, creativity, efficiency, and speed. - Build compelling communications that capture attention across a variety of mediums and channels, including email, digital, video, graphic, and visual communications. - Deliver content for executive speaking, presentations, and other leadership communications that reach a wide variety of internal and external audiences. - Work closely with our Shared Services team to analyze data, assess content and channel effectiveness, and determine necessary continuous improvement efforts. - Partner with GSCCS colleagues in GS Org-Wide Comms, Shared Service and Creative Solutions, as well stakeholders’ teams in Marketing, PR, Sales, and HR to deliver communications for complex business initiatives - Lead and develop a small team of individual contributors and serve as a member of the GSCCS leadership team. - Exercise high judgment and a flexible problem-solving approach to deliver results quickly in an ambiguous and evolving environment.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- Experience using data and metrics to drive improvements- Bachelor’s degree in Communications, Marketing, or a related field with 5+ years of executive communications experience.- Experience building and managing teams, including performance management, growth and development support, talent recruitment and hiring- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Do you like helping small businesses grow? Do you enjoy working across organizations and scaling programs? Come join us as at Amazon B2B Payments & Lending! The Amazon B2B Payments & Lending team provides invoicing, working capital and payment acceptance solutions to Amazon Business customers, sellers and other small business customers across Amazon. We are part of the global Consumer Payments organization, who aims to delight our customers by building payment experiences and financial services that are trusted, valued and easy to use from anywhere in any way.B2B Payments and Lending Credit Strategy and Operations team is looking for a Sr. Underwriting Manager to join the B2B Payments team to manage the credit underwriting operations of the North America Pay by Invoice portfolio. The successful candidate will be a thought leader who can help build a best in class underwriting program. In this role, the candidate will drive credit policy changes and procedures related to underwriting operations, as well as manage a team of credit analysts responsible for manually reviewing and making credit decisions based on the customer’s financials and credit worthiness. The ideal candidate should possess strong people and credit management skills, directly support continuous improvement initiatives, be highly analytical, resourceful, customer-focused and team oriented, with outstanding communication skills and the ability to build strong relationships with key stakeholders. This is a management role directly managing a team of Credit Analysts; demonstrated success managing a team is a must.Key job responsibilitiesThe primary responsibilities of this role include, but are not limited to:• Manage day-to-day operations for the NA PBI Credit Operations team, which includes direct management of Credit Analysts responsible for daily processes• Coach and mentor Credit Analysts on policy, procedures and functional initiatives, and scale underwriting operations team• Assist in defining policies and product features to support automated and manual credit decisioning and monitoring• Establish, constantly improve, and be a thought leader for a credit adjudication and performance monitoring platform• Develop processes, mechanisms and Standard Operating Procedures (SOPs) to grow efficiently and in a scalable way• Review complex credit decisions that require manual reviews or exceptions• Identify, monitor and communicate the right metrics to measure process quality, decision quality and team productivity• Participate in program operations, partner with product managers and contribute to team-wide improvement goals• Own relationships with Sales and Business operations to ensure balance between customer needs and prudent risk managementBASIC QUALIFICATIONS• 8+ years of experience of Commercial underwriting using financial statements, bank statements or credit information• Experience in managing, implementing and executing an operations and underwriting program for a large, complex, multi-national portfolio• Interpersonal skills including written and oral communication skills necessary to build relationships and positively influence decision making.• 4+ years of experience managing and developing a global team• Experience managing complex projects with multiple stakeholders, including sales• Analytical and problem-solving skills, including the ability to recognize non-obvious patterns• High attention to detail and desire to roll up sleeves and solve problems at root cause• Effective time management, prioritization, and organizational skills• Growth potential to develop as a senior executive• Bachelor’s degree or equivalent is required• Experience in finance or bankingl ...

The vision of the Product Knowledge Ontology Team is to provide a standardized, semantically rich, easily discoverable, extensible, and universally applicable body of product knowledge that can be consistently utilized across customer shopping experiences, selling partner listing experiences and internal enrichment of product data. We aim to make product knowledge compelling, easy to use, and feature rich. Our work to build comprehensive product knowledge allows us to semantically understand a customer’s intent – whether that is a shopping mission or a seller offering products. We strive to make these experiences more intuitive for all customers. As an Ontologist, you work on a global team of knowledge builders to deliver world-class, intuitive, and comprehensive taxonomy and ontology models to optimize product discovery for Amazon web and mobile experiences. You collaborate with business partners, data science and engineering teams to deliver knowledge-based solutions to enable product discoverability for customers. In this role, you will directly impact the customer experience as well as the company’s product knowledge foundation.his role, you will directly impact the customer experience as well as the company’s product knowledge foundation.Key job responsibilities* Develop logical, semantically rich, and extensible data models for Amazon's extensive product catalog* Ensure our ontologies provide comprehensive product knowledge entities coverage that are available for machine ingestion and inference* Research worldwide understanding of Amazon products to develop scalable data models that solve customer problems and enhance product discoverability* Leverage existing data retrieval techniques by utilizing our extensive product catalog and query languages* Create new schema using Generative Artificial Intelligence (generative AI) models* Analyze website metrics and customer’s browsing and searching activities to make data-driven decisions on optimizing our knowledge graph data models globally* Drive awareness of ontology modeling and technology best practices and principles within our organization and across Amazon * Coordinate cross-functional projects with technical and non-technical teamsAbout the teamWe celebrate diverse cultures and backgrounds within our team and our customer base. We are committed to furthering our culture of inclusion, offering continuous access to internal affinity groups as well as highlighting diversity programs. We care about your career growth, from your initial company introduction and training sessions, to continuous support throughout your entire career at Amazon. We recognize each team member as an individual, and we will build on your skills to help you grow. We have a broad mix of experience levels and tenures, and we are building an environment that celebrates knowledge sharing.BASIC QUALIFICATIONS* Degree in Library Science, Information Systems, Linguistics or equivalent professional experience* 0-2 years of relevant experience developing ontology or taxonomy data models* Proven skills in data retrieval and data research techniques* Ability to quickly understand complex processes and communicate them in simple language* Familiarity with Semantic Web technologies (RDF/s, OWL), query languages (SPARQL) and validation/reasoning standards (SHACL, SPIN)* Familiarity with open-source or commercial ontology engineering editors (e.g. Protege, TopQuadrant products, PoolParty)* Detail-oriented problem solver who is able to work in fast-changing environment and manage ambiguity* Proven track record of strong communication and interpersonal skills* Proficient English language skills ...

Are you excited about creating value for millions of customers? Do you get energized by the idea of directly enabling developers to innovate on shopper experience? The Amazon Buy with Prime Developer Experience team is looking for an experienced API technical writer to deliver best-in-class technical documentation for developers to enable them to integrate Buy With Prime into their [off-Amazon] shopper experiences. You will play a key role on the Buy With Prime team crafting clear, concise, well-structured and comprehensive documentation for our API. You will work closely with cross-functional teams, including developers, product managers and engineers, to curate, grow and maintain a robust library of accurate and up-to-date API documentation and developer resources. As an experience technical writer, you will bring your experience creating developer-facing documentation, guides, release notes and other developer learning resources to convey complex technical information to both experienced and new developers. Key job responsibilities- Plan, write, and manage a robust library clear, comprehensive, best-in-class developer-facing documentation, including user guides, FAQs, how-to-guides, blogs, API documentation, release notes, tutorials, and support content.- Collaborate with cross-functional teams, including engineering, product, support, marketing, external partners and other subject matter experts to gather information, understand functionalities required to author high quality documentation that is consistent and accurate.- Define best practices, content standards, processes and workflows for managing/prioritizing content updates and ensuring consistency for all developer-facing content.- Collect, collate and distribute developer feedback to identify areas of improvement for our documentation strategy and influence the product roadmap.- Bring a sharp eye for structure, organization and developer experience to ensure all content for product updates and new releases is accurate, up-to-date, complies with standards and consistent across sites/destinations where we reach developers. - Attend product readiness reviews, product demos and roadmap reviews to stay informed with an eye to developing plans for feature release, enhancements and modifications.About the teamBuy with Prime is helping people reimagine the way they shop. Our vision is to enable every entrepreneur in the world to reach every customer in the world through every channel they can imagine. Buy with Prime is a new way to extend Prime shopping benefits—including fast, free shipping, seamless checkout experience, and free returns—to merchants’ own online stores, ultimately increasing selection for Prime members. Buy with Prime is an exciting next step in our mission to help merchants of all sizes grow their business—whether on Amazon or beyond.BASIC QUALIFICATIONS- Degree in Communications, Technical Writing, Computer Science or a related field- 5+ years as a Technical Writer working with HTML, CSS, JavaScript, REST, GraphQL and other programming languages.- Portfolio containing conceptual or procedural developer documentation and API reference documentation that you have written ...

Want to work on the cutting edge of cloud technology? Can you explain complex information clearly, concisely, and accurately to a technical audience? If yes, consider joining us as a Senior Technical Writer on our Amazon Web Services (AWS) documentation team!As an experienced Senior Technical Writer, you are a creator and a leader whose work plays a key role in customer success. You are the first customer for new features and services, diving deep to understand how they work, then making it real for customers through technical content. You are the voice of the customer, whose insights drive the continuous improvement of the technical documentation, and the services themselves.While experience with cloud monitoring technologies is preferred, it is not required. You need hands-on technical experience, and the ability to dive deep into new tech quickly. You must also have the skills to work with organizational leaders, subject matter experts, and other writers to deliver results using agile models and processes. You should be comfortable writing API reference documentation, and writing and describing command-line and/or code examples.AWS has the most services, and more features within those services, than any other cloud provider–from infrastructure technologies like compute, storage, and databases, to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and the Internet of Things.Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.We have a formal mentor search application that lets you find a mentor who works best for you based on location, job family, job level etc. Your manager can also help you find mentors. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have multiple employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.100271002810030Key job responsibilities- Author and deliver high-quality documentation and UI text for developer tools and services.- Develop, negotiate, and drive content strategy in alignment with engineering product strategy.- Be the first “customer," providing technical feedback on new features and experiences.- Work with customer data, gather documentation feedback, and drive your insights into content and product planning.- Work with other writers to improve how we write, and evolve how we approach technical documentation as a team.- Drive innovation and growth within your role and also within the AWS documentation group.- Take ownership of your role within a service and drive improvements and enhancements.About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, including developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, research, learn, and experiment. We collaborate with product managers and service teams to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services, to influence product design and the customer experience. What we do makes a difference to our customers. We work and train together, so that we are always learning from one another. About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS- Degree or certification in a relevant technical field or equivalent experience.- A minimum of 5 years as a senior technical writer or in a programming role with high-quality written work artifacts.- Proven experience designing and delivering developer-oriented documentation.- Experience with or understanding of cloud computing, including cloud storage technologies- Experience using content publishing tools to write, format, manage, and publish technical content on the web. ...

Are you ready for your next design challenge? The Learning Experience Design team is building workforce learning for the FUTURE – rethinking not only the content we produce, but the way content it is consumed. We are a team of Day 1 designers who work closely with content experts, technology and metrics to drive new ways of learning in the workplace for Data Centers around the world. If you are looking to lead the change in workforce learning, this may be the role you’ve been waiting for.AWS Data Center Learning is responsible for providing training and career development based learning paths to all new and existing data center technicians world-wide. Our team is constantly looking to optimize the training experience and provide our field operations teams with the highest skilled workforce.The Learning Experience Designer will ensure that we’re aligned to the highest value learning opportunities to not only improve our learner experience, but to drive internal development processes as well. Responsibilities include working with cross-functional teams on process optimization and training content development that supports reduction in time-to-productivity and decrease in error rates for Data Center roles. The ideal candidate thrives in a fast paced, highly engaged environment, and has the ability to connect the dots organizationally, network effortlessly and influence various roles, levels and profiles to drive collaboration, as well as grow fellow designers and develop the best.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities•Design, develop, and deploy training as part of a blended learning strategy•Partner with cross-functional teams to build out development experiences with a global mindset•Solve business problems with focus on understanding root causes and driving forward-looking opportunities•Work with technical SMEs to design and create engaging end user training•Manage multiple curricula development projects simultaneously•Develop training materials that align to a blended training delivery strategy, including and not limited to: self-directed, instructor led (ILT), virtual (vILT), and hands-on practical training•Measure impact and quickly revise content/modality to address specific feedback, as needed•Create reliable and valid learner evaluation tools to gauge knowledge and skill transfer•Drive use of evaluation and performance data to improve learning content•Work with global stakeholders to program manage technical training programThis position must be able to sit onsite 5 days per week.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS•BA or BS degree in a relevant field such as instructional technology, educational technology, organizational development or 3+ years of relevant experience in instructional design •3+ years developing and executing strategies, development and delivery of creative and innovative training solutions •3+ years experience developing training in a variety of delivery modalities •Experience program managing learning and development projects ...

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.We are looking for those candidates who just don’t think out of the box, but make the box they are in ‘Bigger’. The future is now, do you want to be a part of it? Then read on! Key job responsibilities• Maintain and follow strict confidentiality as customer privacy is our biggest tenet• Work with a range of different types of data including but not limited to text, speech, image, and video in French• Deliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software, as part of Amazon's commitment to developing and deploying AI responsibly.• Serve as a subject matter expert for Machine Learning (ML) data workflows, demonstrating proficiency in researching, generating factually and grammatically accurate responses, ranking responses, creating grammatically correct text, and annotating images and videos• Capable of making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks.• Eye for detail and ability to pivot from one category of requirement to another instantaneously.• Demonstrate support for daily operational deliverables like AHT, quality, TAT for multiple task types assigned to you and the team• Analyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs.• Responsible for identifying day-to-day process and operational issues in SOP, tools and suggest changes to unblock operations• Demonstrate ownership in floor support to clarify internal queries during execution on need basisA day in the lifeWe are looking for a ML Data Associate (MLDA) to undertake the task of foundational labeling functions, such as dialogue evaluation on speech, text, audio, video data.Your ability to concentrate, multi-task and your high attention to detail helps you deliver high-quality work as well as maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information. You will be a part of a diverse team with the shared vision of improving customers’ lives with practical, useful generative AI innovations. An inner drive, individuality, and a creative mind are extremely beneficial.About the teamThe team works strictly in the office Monday through Friday with an eight-hour shift. We are constantly looking for ways to improve our capabilities and deliver the best product possible. Diverse team, regular meetings, trainings, and Amazon events throughout the year await you.BASIC QUALIFICATIONS• Fluent proficiency in French language, including grammar and spelling (both written and spoken). • Comfortable working with speech from various dialects and accents of one or more of the following regional languages: French• Business proficiency (B1+) in English language. • High-School or equivalent diploma. • 2+ years of professional work experience with demonstrated task execution ability ...

Benefits Experience & Technology (BXT) is on a mission to revolutionize the employee benefits experience. We're seeking a customer-obsessed Benefits Content Strategist to join us in building unparalleled solutions that support the health, wealth, and wellbeing of our global workforce.Key job responsibilities- Write and edit compelling messaging for new benefits features, including product descriptions, regulatory notifications, navigation, and tooltips- Creates, publishes, and maintains headless content in an enterprise content management system. - Leads content projects with multiple stakeholders across teams to launch, promote, or educate employees about benefits and other resources- Anticipate user needs to craft concise, actionable copy for complex concepts and desired actions- Collaborate closely with product and UX teams to align content across the user experience- Leverage data and user feedback to guide impactful content recommendations- Influence content strategy through thoughtful discussions with key stakeholders- Continuously optimize content based on user feedback and performance metrics- Establish and maintain a tone of voice aligned with the Amazon brand, tailored to employees- Ensure all product content aligns with brand, legal, and accessibility requirementsA day in the lifeIn this role, you will craft content that guides employees as they discover, enroll in, and manage their benefits. Working alongside product designers, researchers, and benefits managers, you will develop and execute a user focused content strategy that helps employees navigate the product, understand their available options, take necessary actions, and resolve issues. You will manage the lifecycle of important employee benefits content. Additionally, you will refine a global content strategy based on user research and A/B testing to optimize the overall user experience.In this role, you will craft content that guides employees as they discover, enroll in, and manage their benefits. Working alongside product designers, researchers, and benefits managers, you will develop and execute a user focused content strategy that helps employees navigate the product, understand their available options, take necessary actions, and resolve issues. You will manage the lifecycle of important employee benefits content. Additionally, you will refine a global content strategy based on user research and A/B testing to optimize the overall user experience.About the teamBXT designs, deploys, and manages benefits on behalf of 1.5+ million Amazonians and their families worldwide. We're investing in solutions that make it easier than ever for employees to navigate their benefits, get the support they need, and lead healthier lives. Whether it's accessing medical care, starting a family, or planning for retirement, we're redefining the status quo through a personalized mobile and web-based product that anticipates employee needs, surfaces relevant information and actions, and empowers Amazonians to maximize the value of their comprehensive benefits.BASIC QUALIFICATIONS- 8+ years writing experience in roles like public relations, communications, or technical writing- Demonstrated ability to translate technical or functional content into engaging, user-friendly material- Experience writing Content for complex products- Proven track record of delivering content projects involving multiple stakeholders- Exceptional copywriting and editing skills ...

We're looking for a Sr. Programmer Writer to combine their expert technical writing skills, along with their knowledge of coding and scripting, to design and maintain detailed technical documentation that supports Amazon's global developer population.You will have the flexibility to think big and define new approaches for user assistance. You'll also be a part of the product planning process to also help champion a great developer experience.The ideal candidate is an expert technical communicator with proven experience writing and publishing high-quality documentation, code, and automation scripts for deeply technical audiences.10014Key job responsibilities* Design and maintain in-house documentation that focuses on DevOps scenarios, use cases, and tasks* Define processes and policies for enabling community contributions* Write or adapt small units of code and short automation scripts to support documentation* Track and prioritize feedback and improvements to documentation* Reconcile conflicting documentation priorities and deadlines with stakeholders* Communicate ongoing documentation progress with stakeholdersBASIC QUALIFICATIONS- 5+ years in a technical writing role- 5+ years of experience writing for a developer or IT operations (DevOps) audience- 5+ years of experience writing code or automation scripts as part of published documentation- 3+ years of experience working on multiple documentation projects simultaneously with competing priorities and deadlines ...

As the world’s largest cloud provider, Amazon Web Services (AWS) is redefining the cloud computing industry with more than 200 featured products and services. AWS Support teams span across the globe and implement innovative cloud computing solutions and solve technical problems.AWS is deeply committed to leading the web services marketplace, and one of the key measures of success is to support the community of developers who consume our products and services. To support this, the AWS Intelligent Knowledge Experience & Tech team plays a vital role in creating knowledge content for our AWS support team and our customers.Amazon Web Services Customer Support (CS) has an opening for a Technical Writer who thrives in a dynamic, fast-paced environment and has a strong content and technical writing background. As a Technical Writer, you will be responsible for creating and maintaining high-quality knowledge base content to enable the customer support team to resolve customer issues. Our dynamic department requires the content team to be organized and responsive to emerging situations and products that require content support. You will work with internal groups to identify and document processes, procedures, and customer responses. You will explain complex information and processes in a clear and concise manner and work with the CS teams to ensure the accuracy of articles you publish. You will play a significant role in the development of a successful and effective global AWS Support team. Key job responsibilitiesKey job responsibilitiesThe primary responsibilities for a Technical Writer include:· Write and edit internal-user knowledge center content describing policies and procedures that support AWS CS.· Write and edit knowledge center content used to communicate with external customers to resolve issues.· Collaborate with the AWS CS operations team to optimize and maintain internal and external content, while maintaining a high bar for quality.· Work directly with CS operations and other internal teams ensure accurate and timely delivery of knowledge center articles to support emerging issues.· Work collaboratively with internal stakeholders to define sustainable processes to create and publish knowledge center content.· Create, and maintain knowledge center articles and external communication used by a global internal audience with varying skill levels.· Use writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of AWS.· Manage all aspects of the documentation process—from planning to content maintenance.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS· Bachelor’s degree from an accredited university or have equivalent industry or military experience.· 5+ years as a technical editor or writer of technical documentation.· Experience applying and updating style guides for multiple audience types.· Experience working in Content Management Systems and structured authoring environments. ...

Do you like Alexa? Do you have a passion for cars? Do you love bleeding edge technology? Amazon Smart Vehicles continues to grow and is looking for an exceptional Senior Technical Writer to work on enabling the next wave of voice forward experiences for the car. The team seeks to provide seamless experiences for customers with Alexa in the car and associated products to help the car manufacturers to improve their in-vehicle experiences over time.It's Day 1 for Amazon Smart Vehicles and we are working on building products that enables car manufacturers to integrate different voice forward experiences like Navigation, Car Control, Communications and Entertainment seamlessly. We are looking for a Senior Technical Writer to create the technical documentation that Automakers will use to integrate our SDKs into their platforms. This person will hit the ground running and create the content and educational materials that enable third-party developers to easily integrate with Amazon Smart Vehicle products and solutions. Your expertise will include strong contextual writing, a love for coherent information architecture, and a desire to dive deep and get things done.As a technical writer for Amazon Smart Vehicles, you’ll need to put yourself in the developer’s shoes and deliver the resources they need to get started quickly and to launch new voice-enabled vehicles and automotive accessories!The ideal candidate is an independent and curious self-starter with a demonstrated ability to produce high-quality technical content, drive complex documentation projects, collaborate with technologists, quickly grasp new technical concepts with enthusiasm.Join us to become a member of a new initiative that involves building new and innovative experiences for the car. Not only do we deliver high-impact customer facing applications, we also focus on learning, sharing, innovating and having fun at work. Here is a list of things we do differently: - We have significant influence on overall strategy. - We have a lot of diversity in the technologies we use. - We are fast paced—like really fast. - We support and encourage learning and sharing new technologies and skills. - We have almost zero operational overhead.Key job responsibilities- Manage simultaneous documentation projects, including building and running the workflows where you engage with the engineering stakeholders across the organization to raise the bar on and publish their content- Edit and deliver technically accurate documentation to help developers successfully adopt Amazon SDKs and services- Own the editorial bar for the entire documentation set, including the documentation architecture, editing and testing- Continuously gather information from Business Development, Product Management, Developer Marketing, and Tech Support to produce best practices and react to the needs of developersAbout the teamOur team enables embedding Alexa into the vehicle allowing you to ask Alexa to roll down windows, call mom, navigate to starbucks and play FM in addition to what you can do with Alexa at home. Our product is linked under Products menu, on Developer portal Alexa URL here: https://developer.amazon.com/alexa-voice-service/alexa- auto-sdk and source code is available on https://github.com/alexa/alexa-auto-sdk. Our mission and vision is to make your drives safer, productive and entertaining.Please do also take a look at some of the interesting media coverage:-* https://www.cnbc.com/2019/06/05/apple-google-amazon-and-microsoft-are-getting-into-our-cars.html* https://www.gearbrain.com/which-cars-have-amazon-alexa-2525958778.html? rebelltitem=8#rebelltitem8* https://www.digitaltrends.com/cars/garmin-drivesmart65-puts-alexa-in-your- car-and-tells-you-where-to-go/* https://www.teslarati.com/rivian-r1t-responds-to-amazon-alexa-remars/* https://www.pocket-lint.com/cars/news/148282-alexa-is-now-available-in- recent-bmw-and-mini-carsBASIC QUALIFICATIONS - Bachelor's degree in Technical Communication, Computer Science, Information Design, or related field or equivalent experience - 5+ years of content creation and copywriting within a enterprise, Professional Services organization, or similar practice- 3+ years of experience reading a programming language such as Java, JavaScript, or Python - 1+ years of technical documentation creation for software products preferably APIs and/or SDKs. - Working knowledge of documentation tools and repositories to develop templates, manipulate output styles, tag and manage technical content - Experience working directly with engineers and other technical subject matter experts ...

Can you document and explain complex information clearly and concisely? Are you excited about diving deep into AI/ML concepts and helping customers adopt generative AI technology? The Technical Content Experience (TCX) group, also known as AWS Documentation, is looking for a technical writer to support Amazon AI and ML services. These services include Amazon SageMaker, which is our flagship machine learning service, Amazon Bedrock, and Amazon Q, and this role offers the opportunity to work on cutting edge Generative AI and Machine Learning technologies. Ideally, you have both a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. You will be part of a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Join us on our journey to provide high-quality documentation and code examples to our customers!Code: 10027, 10028, 10030Key job responsibilities- Author and deliver high-quality conceptual and procedural content, API reference documentation, and code examples - Develop, negotiate, and drive content strategy in alignment with product strategy and Amazon content guidelines- Work with customer feedback, use website and content engagement data, and direct your analysis and insights into improving content performance and strategy - Advocate for optimal customer experiences, dive deep to develop domain expertise, and function as the first customer for your products- Work with other writers to improve how we write, hire and develop talent, and identify and drive opportunities to boost team efficiency.A day in the lifeOur team puts a high value on work-life harmony. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work. About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members. About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS- Degree or certification in a relevant technical field or equivalent experience- A minimum of 3 years of experience designing and producing content for a technical audience that include data scientists or business consumers of AI technologies - Experience using content publishing tools to write, format, manage, and publish technical content on the web - Ability to read and write basic example code in one or more programming languages, such as Python, Java, JavaScript, Ruby, C#, or Go ...

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us!We are looking for candidates who just don’t think outside the box, but make the box bigger. The future is now. Do you want to be a part of it? Then read on! Key job responsibilities• Maintain and follow strict confidentiality guidelines as customer privacy is our top priority • Work with a wide range of different types of data including but not limited to text, speech, image, and video• Deliver high-quality labelled data, utilizing in-house tools, software, and guidelines to meet our Key Performance Indicators• Serve as a subject matter expert for Machine Learning (ML) data workflows.• Demonstrate proficiency in research, ranking responses based on factual and grammatical accuracy, and creating grammatically correct text, speech, image, and video annotation• Capable of making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks.• Rapidly switch from one category of work to another all while maintaining attention to detail• Demonstrate expertise in handling end-to-end data execution processes related to LLM labelling tasks• Analyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs• Identify and escalate operational issues within day-to-day process, standard operating procedures and tools.• Suggest ways to invent and simplify and/or unblock operational workflowsA day in the lifeWe are looking for a ML Data Associate (MLDA) to assess and improve our AI model’s performance in everyday situations by undertaking foundational labeling functions, such as dialogue evaluation on speech, text, audio, and video data. Your ability to concentrate, multi-task, and sustain a strong attention to detail allow you to deliver high-quality work as well as maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information. You will be part of a diverse team with the shared vision to make huge strides in the world of technology and the way we use AI. An inner drive, individuality, and a creative mind are extremely beneficial.BASIC QUALIFICATIONS• An Associate’s Degree or related work experience• 2+ years of professional work experience with demonstrated task execution ability • Excellent written and verbal communication of the English Language• Excellent computer skills, including MS Office Suite, with good typing speed (> 50 wpm and above) • Proven capacity to leverage open-source resources effectively for comprehensive research purposes• Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy• A sense of ownership and drive, as well as a willingness to accept the challenge of daily deadlines • This role requires candidates to be onsite full time ...

Are you a programmer who loves to write? Are you excited about centralized management of AWS services? The Technical Content Experience (TCX) group, also known as AWS Documentation is looking for a programmer writer to support AWS Cloud Governance services. These services include AWS Config, AWS Control Tower, AWS Audit Manager, and AWS Organizations. Cloud Governance services help customers establish a set of rules, processes, and reports to follow standards and company best practices. Ideally, you have both a technical background that facilitates easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. This is an opportunity to explain complex information concisely. You will become part of a customer-obsessed, dynamic team of talented and highly technical communicators. Join us on our journey to provide high-quality documentation and code examples for our customers!1002710028Key job responsibilities* Author and deliver high-quality, public-facing documentation and code sample content that is accurate, discoverable, relevant, usable, organized, and aligned with AWS style and standards* Use subject-matter expertise in your product and its relevant technologies to review product planning and design documents, and provide feedback to improve the customer experience* Develop, negotiate, and drive content strategy in alignment with product strategy* Engage with customers, gather data and feedback, and report insights around content performance metrics* Develop scripts, sample code, and technical procedures that are easy to use* Write customer-facing text for consoles and context-sensitive help panes* Help hire and develop writers on the team* Identify and drive opportunities to improve team efficiencyA day in the lifeOur team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS* Degree or certification in a relevant technical field or equivalent experience* A minimum of 3 years of experience designing and producing content for a technical audience such as Software Engineers, System Administrators, or IT professionals.* Experience using content publishing tools to write, format, manage, and publish technical content on the web* Ability to read and write basic example code in one or more programming languages, such as Python, Java, JavaScript, Ruby, C#, or Go ...

Do you have a passion for words and ideas grounded in strategic thinking? Does being a part of an agile team where your ideas have the potential to reach (many) millions make you excited? Are you picturing working on and promoting exciting consumer-facing products, where every single team member, you included, is a critical voice in the decision-making process? If so, you might just be the Growth Marketing Copy Strategist that the Amazon Music Copy Strategy team is looking for! Key job responsibilities- Quickly adopt guidelines, frameworks, and other brand parameters and ensure that the quality of copy is upheld across all asks- Make informed copy decisions based on expertise, best practices, guidelines, and research- Write succinct and scalable copy for product launches, promotions, and copy testing - Track, organize, and document any learnings from testing to be integrated into copy resources for scale - Collaborate and earn trust with designers, researchers, product leads, and marketing partners A day in the lifeAt Amazon Music, our Copy Strategists are big thinkers who love little detail). They’re fans of audio content (music, podcasts, and now...audiobooks!) and they let fandom drive their work and the pursuit of the best customer experience. As a Growth Marketing Copy Strategist, you’ll work cross-functionally with our Growth Marketing team to help shape how we show up for fans, artists, and creators across a wide range of Marketing channels. You'll collaborate with an exceptional group of UX and Marketing copy strategists, brand strategists, researchers, and designers. Day to day, you'll develop copy based on messaging frameworks and guidelines and write in a way that drives clarity and maintains consistency in our brand tone of voice. About the teamAmazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.BASIC QUALIFICATIONS- 5+ years of experience as a Growth Marketing Copywriter or similar role in an agency or in-house setting, writing copy across a wide range of channels...and a portfolio that reflects!- High proficiency in English, with exceptional grammar and copywriting skills- Strong bias for action in a fast-paced, metrics-driven environment- Ability to make informed and strategic copy recommendations that you can back up with expertise, best practices, testing/research learnings, guidelines, and relevant frameworks- Strong sense of when to disagree and commit (even if you’ve made an incredibly informed recommendation!)- Ability to be flexible, nimble, and action-oriented so you can navigate changes or feedback and meet deadlines effectively- Have experience testing copy across a wide range of Marketing channels. Must understand key channel differences, so that copy can be tailored appropriately.- Ability to quickly adopt guidelines, tone of voice frameworks, and other brand parameters and uphold the quality of copy accordingly.- Have an understanding of writing copy for a global audience and the limitations that come with it ...

Are you a writer who loves to code ? Are you excited about diving deep into AI/ML concepts and helping customers adopt generative AI technology? The Technical Content Experience (TCX) group, also known as AWS Documentation, is looking for a programmer writer to support Amazon AI and ML services. These services include Amazon SageMaker, which is our flagship machine learning service, Amazon Bedrock, and Amazon Q, and this role offers the opportunity to work on cutting edge Generative AI and Machine Learning technologies. Ideally, you have both a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. This is an opportunity to explain complex information concisely. You will become part of a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Join us on our journey to provide high-quality documentation and code examples to our customers!1002710028Key job responsibilities- Author and deliver high-quality documentation and samples- Develop, negotiate, and drive content strategy in alignment with product strategy- Engage with customers, gather data and feedback, and report insights around content performance metrics- Develop scripts, sample code, and technical procedures that are easy to use.- Help hire and develop writers on the team- Identify and drive opportunities to improve efficiencyA day in the lifeOur team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid WorkWe value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our US Amazon offices.This team is a part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS- Degree or certification in a relevant technical field or equivalent experience- A minimum of 3 years of experience designing and producing content for a technical audience that include data scientists or business consumers of AI technologies- Experience using content publishing tools to write, format, manage, and publish technical content on the web- Ability to read and write basic example code in one or more programming languages, such as Python, Java, JavaScript, Ruby, C#, or Go ...

We are looking to hire an experienced, thoughtful, strategic Copywriter to join the Brand Innovation Lab Automotive and Restaurants team as we invent new ways of discovering and shopping for top autos and quick-service restaurants brands across the Amazon Canvas. The candidate needs to have a knack for staying at the forefront of technology, delivering clear, compelling narratives and copy for our advertisers. You'll partner with Creative Directors, Art Directors, Designers, Solutions Managers, Strategists, Producers and Sales partners. You'll collaborate with internal teams across the Amazon canvas such as Alexa, Twitch, IMDb, Prime Video, Thursday Night Football, Fresh, and Whole Foods. You'll assist on projects and present to clients, developing work that pushes the creative envelope. With every new technology and acquisition, comes a new opportunity to leverage for our advertisers.This role will use data to uncover insights, craft presentation decks, develop scripts and templates, and concept never-been-done brand experiences. You have strong conceptual, presentation, and storytelling skills, as well as an acute attention to detail. You display exceptional writing skills and are able to simplify complex solutions. Your portfolio must feature interesting, insight-driven campaigns and ideas that solve an advertiser problem through a variety of different media channels including video, social, digital, experiential, voice, radio, and outdoor. This role will be client-facing, so having great presentation skills is a must.Key job responsibilities* Concept, present, and execute innovative ad campaigns and experiences for automotive an restaurants brands.* Partner with Art Directors, Designers, Program Managers, Developers, Strategists and Producers to create customer-focused solutions that deliver on advertiser objectives.* Works collaboratively in developing campaigns, identifying problems, and inventing solutions with minimal guidance. * Collaborates with clients, internal teams, and 3P vendors. * Data-driven and obsessed with understanding customer behavior to invent and simplify.* Create concepts, present and execute campaigns on behalf of our advertiser’s needs.* Ideate and create digital experiences, ad products, commercials, branded content, and event activations.* Ability to manage multiple projects while meeting tight deadlines.A day in the life* Concepting innovative solutions for a product launch.* Creating a unique experience on Fire TV.* Tweaking creative messaging in response to Legal and PR feedback.* Selling through a campaign to brand clients and partner media agencies.* Pitching and helping lead third-party production partners.About the teamThe Brand Innovation Lab team is the group within Amazon that creates one-of-a-kind campaigns and experiences for global advertisers. Utilizing various platforms within the Amazon canvas (Alexa, Twitch, AWS, Fire TV, Amazon Fresh, Lockers, etc.), we create campaigns that reach millions of Amazon customers across our digital channels and in the real-world. The Non-Endemic Automotive and Restaurants Pod specifically deals with large automotive and quick-service restaurants brands that want to partner with Amazon to launch innovative, never-been-done campaigns. BASIC QUALIFICATIONS- 3+ years of experience at advertising agencies and/or in-house creative departments.- Must have an online portfolio URL in your resume demonstrating big thinking that can extend into any medium.- Strong understanding of digital and social platforms, as well as their use within marketing.- Excellent communication, interpersonal, and analytical skills, including the ability to present concepts clearly and persuasively to colleagues, partners, stakeholders, and especially to senior executives.- Exceptional writing skills that demonstrate the ability to create campaign content that attracts, retains, and grows an audience.- Must have experience in video production. ...

Have you always wanted to be a part of something bigger - something that charts a course for the future? Do you love seeing the result of your work reflected in the world around you? Do you thrive on solving problems, spotting patterns and working in an ever-changing environment? Then please, read on!Key job responsibilities• Work with a range of text, speech and other types of data in French• Deliver high-quality labelled data, using guidelines provided to meet our KPIs, and using in-house tools and software.• Report issues with tools and software as and when they occur.• Show Ownership and initiative when providing feedback for improvements to existing tooling that can increase the amount and quality of the data we process - we believe every ground-breaking change starts with a small idea!• Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.What We Offer • Opportunity to work in a leading world-class organization, dedicated to making everyday life simpler for millions of people• Competitive salary• Benefits packageA day in the lifeWe are looking for a Data Associate (DA) to undertake the task of foundational labelling functions, such as dialogue evaluation on speech & text data, to assess and improve Alexa’s performance in everyday situations. To effectively change the world, you need to be a bit different - your adaptability, focus, and attention to detail in a constantly shifting environment are unparalleled; you pride yourself on your ability to recognise issues - and come up with elegant and innovative solutions. You will be a part of a diverse team with the shared vision to make huge strides in the world of technology and the way we use Artificial Intelligence. So, an inner drive, individuality, and a creative mind are extremely beneficial.About the teamThe Amazon Data Services organization provides data creation, curation, and analytics services to help develop, test, and train the Alexa AI. We work closely with Amazon Machine Learning (ML) Science and modelling teams, providing the critical data they need to improve Alexa’s speech recognition and language understanding capabilities.BASIC QUALIFICATIONS• Speak, write, and read fluently in French• Comfortable working with speech from various dialects and accents of one or more of the following regional languages: French• High-School or equivalent diploma • Speak, write, and read fluently in English • Knowledge of Microsoft Office products and applications ...

The Amazon Rufus Editorial team is seeking an Editor who is passionate about the intersection of language and technology. This is an opportunity to join the high-performing team behind Amazon’s new generative AI-powered shopping assistant. Rufus makes it easy for customers to find and discover the best products to meet their unique needs by helping with product research, providing comparisons and recommendations, answering specific product questions, and more. This role is inherently high-visibility and highly cross-functional, requiring collaboration and influence across product, design, science, and engineering. A successful candidate will thrive in ambiguity and care deeply about crafting short-form content that is clear, concise, and relatable. This person will have a knack for simplifying complex statements and revel in the opportunity to create and implement style and tone guidelines. Part writer and part editor, this person will train our AI models to deliver delightful conversational experiences through writing, editing, evaluation, and prompt engineering. This role requires exceptional written and oral communication skills, excellent judgment, strong interpersonal skills, deep curiosity about how things work, and a passion for serving customers. You must enjoy context-switching and partnering at all levels of the organization to deliver results. This is an opportunity to gain valuable experience in the growing field of artificial intelligence and its application in diverse business settings.Key job responsibilities* Write, edit, and annotate short-form content that will be used to train our AI models.* Use prompt generation and Reinforcement Learning with Human Feedback (RLHF) to improve the fluency of our AI models.* Uphold quality, style, and tone guidelines, while using customer feedback to continually improve our ability to be helpful and truthful.* Work closely and collaboratively with product and tech stakeholders to prioritize projects and meet deadlines.BASIC QUALIFICATIONS* 3+ years of writing and editing experience* Bachelor’s Degree in English, Journalism, Communications, or comparable fields ...

Do you possess a strong technical documentation background coupled with a passion for creating exceptional content? Are you eager to take on the challenge of supporting Amazon's position as the leading innovator in cloud computing and web services technology? This role presents an exciting opportunity to collaborate with a stellar technical team and author technical content within a cross-functional, distributed environment.AWS Supply Chain is a cloud-based application that works with your enterprise resource planning (ERP) and supply chain management systems to connect and extract your inventory, supply, and demand related data from existing ERP or supply chain systems into a single data model. The AWS Supply Chain service is looking for a Technical Writer to produce high-quality technical publications for the service. Ideally, you have both a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. This is an opportunity to explain complex information concisely. You will become part of a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.We have a formal mentor search application that lets you find a mentor who works best for you based on location, job family, job level etc. Your manager can also help you find mentors. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have multiple employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. This position is open to candidates in Seattle, WA Code: 10027, 10028, 10030About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONSDegree or certification in a relevant technical field or equivalent experienceA minimum of 5 years of experience designing and producing content for a technical audience, such as Software Engineers, System Administrators, or IT professionalsExperience using content publishing tools to write, format, manage, and publish technical content on the web ...