Editorial, Writing, & Content Management

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.We are looking for those candidates who just don’t think out of the box, but make the box they are in ‘Bigger’. The future is now, do you want to be a part of it? Then read on! Key job responsibilities• Maintain and follow strict confidentiality as customer privacy is our biggest tenet• Work with a range of different types of data including but not limited to text, speech, image, and video in Italian• Deliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software, as part of Amazon's commitment to developing and deploying AI responsibly.• Serve as a subject matter expert for Machine Learning (ML) data workflows, demonstrating proficiency in researching, generating factually and grammatically accurate responses, ranking responses, creating grammatically correct text, and annotating images and videos• Capable of making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks.• Eye for detail and ability to pivot from one category of requirement to another instantaneously.• Demonstrate support for daily operational deliverables like AHT, quality, TAT for multiple task types assigned to you and the team• Analyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs.• Responsible for identifying day-to-day process and operational issues in SOP, tools and suggest changes to unblock operations• Demonstrate ownership in floor support to clarify internal queries during execution on need basisA day in the lifeWe are looking for a ML Data Associate (MLDA) to undertake the task of foundational labeling functions, such as dialogue evaluation on speech, text, audio, video data.Your ability to concentrate, multi-task and your high attention to detail helps you deliver high-quality work as well as maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information. You will be a part of a diverse team with the shared vision of improving customers’ lives with practical, useful generative AI innovations. An inner drive, individuality, and a creative mind are extremely beneficial.About the teamThe team works strictly in the office Monday through Friday with an eight-hour shift. We are constantly looking for ways to improve our capabilities and deliver the best product possible. Diverse team, regular meetings, trainings, and Amazon events throughout the year await you.BASIC QUALIFICATIONS• Fluent proficiency in Italian language, including grammar and spelling (both written and spoken). • Comfortable working with speech from various dialects and accents of one or more of the following regional languages: Italian• Business proficiency (B1+) in English language. • High-School or equivalent diploma. • 2+ years of professional work experience with demonstrated task execution ability ...

Are you a writer who loves to code ? Are you excited about diving deep into AI/ML concepts and helping customers adopt generative AI technology? The Technical Content Experience (TCX) group, also known as AWS Documentation, is looking for a programmer writer to support Amazon AI and ML services. These services include Amazon SageMaker, which is our flagship machine learning service, Amazon Bedrock, and Amazon Q, and this role offers the opportunity to work on cutting edge Generative AI and Machine Learning technologies. Ideally, you have both a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. This is an opportunity to explain complex information concisely. You will become part of a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Join us on our journey to provide high-quality documentation and code examples to our customers!1002710028Key job responsibilities- Author and deliver high-quality documentation and samples- Develop, negotiate, and drive content strategy in alignment with product strategy- Engage with customers, gather data and feedback, and report insights around content performance metrics- Develop scripts, sample code, and technical procedures that are easy to use.- Help hire and develop writers on the team- Identify and drive opportunities to improve efficiencyA day in the lifeOur team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid WorkWe value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our US Amazon offices.This team is a part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS- Degree or certification in a relevant technical field or equivalent experience- A minimum of 3 years of experience designing and producing content for a technical audience that include data scientists or business consumers of AI technologies- Experience using content publishing tools to write, format, manage, and publish technical content on the web- Ability to read and write basic example code in one or more programming languages, such as Python, Java, JavaScript, Ruby, C#, or Go ...

Are you a programmer who loves to write? Are you excited about centralized management of AWS services? The Technical Content Experience (TCX) group, also known as AWS Documentation is looking for a programmer writer to support AWS Identity services. These services include AWS Config, AWS Control Tower, AWS Audit Manager, AWS Organizations, AWS CloudFormation, Amazon Cognito, and Amazon Verified Permissions.Ideally, you have both a technical background that facilitates easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. This is an opportunity to explain complex information concisely. You will become part of a customer-obsessed, dynamic team of talented and highly technical communicators. Join us on our journey to provide high-quality documentation and code examples for our customers!Code: 10027, 10028, 10030Key job responsibilities*Author and deliver high-quality, public-facing documentation and code sample content that is accurate, discoverable, relevant, usable, organized, and aligned with AWS style and standards* Use subject-matter expertise in your product and its relevant technologies to review product planning and design documents, and provide feedback to improve the customer experience* Develop, negotiate, and drive content strategy in alignment with product strategy* Engage with customers, gather data and feedback, and report insights around content performance metrics* Develop scripts, sample code, and technical procedures that are easy to use* Write customer-facing text for consoles and context-sensitive help panes* Help hire and develop writers on the team* Identify and drive opportunities to improve team efficiencyA day in the lifeOur team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS* Degree or certification in a relevant technical field or equivalent experience * A minimum of 5 years of experience designing and producing technical documentation content for a technical audience such as Software Engineers, System Administrators, or IT professionals. * Experience using content publishing tools to write, format, manage, and publish technical content on the web * Ability to read and write basic example code in one or more programming languages, such as Python, Java, JavaScript, Ruby, C#, or Go ...

Join AWS and lead our thriving re:Post community, where millions of AWS customers come to learn, share, and solve problems together. As the Community Program Manager, you'll be the driving force that transforms re:Post from a useful resource into an indispensable network of shared expertise and collaborative problem-solving. Your leadership will ensure that our community is vibrant, engaged, and continuously growing, directly contributing to the success of AWS customers worldwide. This role offers the opportunity to make a significant impact on our global customer base while fostering a culture of collaboration and knowledge sharing.Key job responsibilitiesYou will lead the development and implementation of strategies to nurture and expand our re:Post community, ensuring it becomes the premier destination for AWS knowledge and peer-to-peer support.* Community Growth: Develop and execute innovative strategies to boost community engagement and high-quality content contributions.* Expert Connections: Strengthen the connections between community members and AWS experts, facilitating knowledge exchange and fostering a culture of collaborative problem-solving.* Collaborative Intelligence: Leverage the power of generative AI to enhance the community's collective intelligence, empowering members to solve complex challenges more effectively.* Recognition Programs: Create and implement programs that celebrate our most valuable contributors, inspiring continued participation and excellence.* Continuous Improvement: Analyze community trends and feedback to enhance the re:Post experience and align it with evolving customer needs.* Cross-functional Collaboration: Work with various teams to ensure community insights inform product development and support strategies.A day in the lifeAs the Community Program Manager, you'll start your day by reviewing key community metrics and engagement data. You might then review your proposals for new engagement strategies or recognition programs with others in the organization. Later, you could find yourself facilitating a meetup between top community contributors and select AWS experts, fostering knowledge exchange and building stronger connections within the community. You'll likely spend time analyzing customer feedback and partnering with product teams to identify ways to improve the re:Post experience. Your day might end with presenting community insights to leadership, showcasing how the community's collaborative problem-solving is driving customer success.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 5+ years of experience in community management, preferably in the tech sector- Proven track record of developing and implementing successful community engagement strategies- Excellent communication skills, able to engage effectively with both technical and non-technical audiences ...

Amazon Publishing is seeking an innovative, passionate, market-savvy Acquisitions Editor with a focus on romance novels for the Montlake imprint. The ideal candidate should be a self-starter with high judgement, exceptional communication skills, meticulous attention to detail, strong editorial and project management experience, and established industry relationships. You will be responsible for discovering and acquiring exceptional content, managing author and agent relationships, and collaborating with marketing, publicity, production, design, author relations, and IP teams to deliver quality books and world-class author experiences. This is a multi-faceted job in a fast-paced, high productivity environment that requires flexibility, forward-thinking, and a sense of humor. Position is based in Seattle office with possibility of New York office for the right candidate.Key job responsibilitiesIdentify, evaluate, and develop submissions, projects, and proposals to acquire primarily for Montlake, including: Monitoring trend and sales data with keen eye for romance and commercial fiction Working closely with authors to develop their work and careers Working closely with internal teams to shepherd work from manuscript through publication and beyond Building and maintaining strong relationships with literary agentsAbout the teamAmazon Publishing is the full-service publishing arm of Amazon. Our mission is to invent new and better ways to connect authors and readers.BASIC QUALIFICATIONS Strong track record of discovering, developing, and publishing bestselling titles and authors Strong negotiation skills along with knowledge of standard publishing contracts and P&Ls Strong project management experience and ability to hit deadlines Strong written and verbal communication skills Demonstrated analytical thinking paired with excellent editorial sensibility Demonstrated ability to work effectively within a team setting Fluent in all office applications including Word, Excel, Outlook, Salesforce ...

Are you a writer who loves to code ? Are you excited about diving deep into AI concepts and helping customers adopt generative AI technology? The Technical Content Experience (TCX) group, also known as AWS Documentation, is looking for a programmer writer to support Amazon AI services. These services include Amazon SageMaker, which is our flagship machine learning service, Amazon Bedrock, and Amazon Q, and this role offers the opportunity to work on cutting edge Generative AI and Machine Learning technologies. Ideally, you have both a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. This is an opportunity to explain complex information concisely. You will become part of a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Join us on our journey to provide high-quality documentation and code examples to our customers!Code: 10027, 10028, 10030Key job responsibilities- Author and deliver high-quality conceptual and procedural content, API reference documentation, and code examples - Develop, negotiate, and drive content strategy in alignment with product strategy and Amazon content guidelines- Work with customer feedback, use website and content engagement data, and direct your analysis and insights into improving content performance and strategy - Advocate for optimal customer experiences, dive deep to develop domain expertise, and function as the first customer for your products- Work with other writers to improve how we write, hire and develop talent, and identify and drive opportunities to boost team efficiency.A day in the lifeOur team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members. About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS- Degree or certification in a relevant technical field or equivalent experience- A minimum of 3 years of experience designing and producing content for a technical audience that include data scientists or business consumers of AI technologies - Experience using content publishing tools to write, format, manage, and publish technical content on the web - Ability to read and write basic example code in one or more programming languages, such as Python, Java, JavaScript, Ruby, C#, or Go ...

Amazon Career Choice (www.AmazonCareerChoice.com) is a key product within Amazon's Associate Development organization supporting Associates in their career advancement goals. We're looking for an Assistant Editor to ensure the content employees read and hear – whether through the website, Inside Amazon, marketing materials or through their interactions with MyHR Live Support (MHLS) team members – is clear and accurate, consistent in tone and reading level, on brand, and accurately translated. The role is critical to ensuring flaw-free product launches and minimizing Associate confusion. As an Assistant Editor you'll work within a collaborative, analytical, fast-paced environment, and partner with MHLS, product owners, and the AET Global Content Creation & Delivery Team. You’ll be primarily responsible for translations and the day-to-day editing and publishing of content in the ERC Knowledge Base, a dynamic repository of Career Choice content used by MHLS to answer employee questions about Career Choice eligibility, budget, application flow, school availability and other program guideline topics. You'll also publish corresponding content on Inside Amazon and in Career Choice Marketing channels. You'll partner frequently with the Career Choice program team to plan for upcoming translation and publishing support. If you have exceptional writing skills and a passion for user content, we want to hear from you! Key job responsibilities- Facilitating translation process and translation reviews and localization- Own day-to-day content publishing in all required environments in all Career Choice supported languages- Own the product intake process and queue for product-related content requests, auditing and continually improving the process- Partner with various functional groups within Career Choice, creating and editing content as necessary- Coordinate with the AET Global Content team to ensure sufficient centralized support for translation- Drive org-wide transparency by providing critical communication and clear status of the initiatives you own- Identify, track, resolve and mitigate risks to ensure successful deliveryBASIC QUALIFICATIONS- Professional writing experience. - Writing and editing skills. - Written and spoken English language proficiency. - Written and spoken proficiency in two or more of the following languages: French, Canadian French, Italian, Spanish, German, Polish, Slovak, and Czech. - Bachelor’s degree or advanced studies in Foreign language major, Journalism, Professional Writing, Technical Writing, Communications, or similar field, or equivalent experience.- Proven knowledge working within Content Management Systems. - Strong editorial background and skill in proofreading and creating, implementing, and ensuring adherence to style guides. ...

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.We are looking for those candidates who just don’t think out of the box, but make the box they are in ‘Bigger’. The future is now, do you want to be a part of it? Then read on! Key job responsibilities• Maintain and follow strict confidentiality as customer privacy is our most important tenet• Work with a range of different types of data including, but not limited to: text, speech, audio, image, and video• Deliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software, as part of Amazon's commitment to developing and deploying AI responsibly.• Demonstrate proficiency in generating high quality human insight data across a range of modalities, inclusive of text, image video and audio. • Capable of making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks.• Eye for detail and ability to pivot from one category of requirement to another instantaneously.• Demonstrate support on daily operational deliverables for multiple task types assigned to you and the team• Analyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs.• Responsible for identifying day-to-day process and operational issues in Standard Operating Procedure, tools and suggest changes to unblock operations• Demonstrate ownership in floor support to clarify internal queries during execution on need basisA day in the lifeWe are looking for a ML Data Associate (ML DA) to undertake the task of foundational labeling functions, such as dialogue evaluation on speech, text, audio, video data.Your ability to concentrate, multi-task and your high attention to detail helps you deliver high-quality work as well as maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information. You will be a part of a diverse team with the shared vision of improving customers’ lives with practical, useful generative AI innovations. An inner drive, individuality, and a creative mind are extremely beneficial.BASIC QUALIFICATIONS• An Associate’s Degree or related work experience • C1+ or equivalent fluency in English• Strong business writing skills with ability to create reports, proposals, and professional correspondence• Advanced reading comprehension with ability to analyze complex business documents• Developed analytical thinking and structured problem-solving capabilities• Strong ability to interpret and implement detailed instructions across various projects• Proficient research skills with experience gathering and synthesizing information from multiple sources• Proven attention to detail in managing complex tasks and documents ...

Can you document and explain complex information clearly and concisely? Are you excited about diving deep into AI/ML concepts and helping customers adopt generative AI technology? The Technical Content Experience (TCX) group, also known as AWS Documentation, is looking for a technical writer to support Amazon AI and ML services. These services include Amazon SageMaker, which is our flagship machine learning service, Amazon Bedrock, and Amazon Q, and this role offers the opportunity to work on cutting edge Generative AI and Machine Learning technologies.Ideally, you have both a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. You will be part of a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Join us on our journey to provide high-quality documentation and code examples to our customers!Code: 10027, 10028, 10030Key job responsibilities- Author and deliver high-quality conceptual and procedural content, API reference documentation, and code examples - Develop, negotiate, and drive content strategy in alignment with product strategy and Amazon content guidelines- Work with customer feedback, use website and content engagement data, and direct your analysis and insights into improving content performance and strategy - Advocate for optimal customer experiences, dive deep to develop domain expertise, and function as the first customer for your products- Work with other writers to improve how we write, hire and develop talent, and identify and drive opportunities to boost team efficiency.A day in the lifeOur team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS- Degree or certification in a relevant technical field or equivalent experience- A minimum of 5 years of experience designing and producing content for a technical audience that include data scientists or business consumers of AI technologies- Experience using content publishing tools to write, format, manage, and publish technical content on the web- Ability to read and write basic example code in one or more programming languages, such as Python, Java, JavaScript, Ruby, C#, or Go. ...

We're looking for a Sr. Programmer Writer to combine their expert technical writing skills, along with their knowledge of coding and scripting, to design and maintain detailed technical documentation that supports Amazon's global developer population.You will have the flexibility to think big and define new approaches for user assistance. You'll also be a part of the product planning process to also help champion a great developer experience.The ideal candidate is an expert technical communicator with proven experience writing and publishing high-quality documentation, code, and automation scripts for deeply technical audiences.10014Key job responsibilities* Design and maintain in-house documentation that focuses on DevOps scenarios, use cases, and tasks* Define processes and policies for enabling community contributions* Write or adapt small units of code and short automation scripts to support documentation* Track and prioritize feedback and improvements to documentation* Reconcile conflicting documentation priorities and deadlines with stakeholders* Communicate ongoing documentation progress with stakeholdersBASIC QUALIFICATIONS- 5+ years in a technical writing role- 5+ years of experience writing for a developer or IT operations (DevOps) audience- 5+ years of experience writing code or automation scripts as part of published documentation- 3+ years of experience working on multiple documentation projects simultaneously with competing priorities and deadlines ...

Do you possess a strong technical documentation background coupled with a passion for creating exceptional content? Are you eager to take on the challenge of supporting Amazon's position as the leading innovator in cloud computing and web services technology? This role presents an exciting opportunity to collaborate with a stellar technical team and author technical content within a cross-functional, distributed environment.AWS Supply Chain is a cloud-based application that works with your enterprise resource planning (ERP) and supply chain management systems to connect and extract your inventory, supply, and demand related data from existing ERP or supply chain systems into a single data model. The AWS Supply Chain service is looking for a Technical Writer to produce high-quality technical publications for the service.Ideally, you have both a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. This is an opportunity to explain complex information concisely. You will become part of a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators.Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.We have a formal mentor search application that lets you find a mentor who works best for you based on location, job family, job level etc. Your manager can also help you find mentors. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have multiple employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.This position is open to candidates in Seattle, WACode: 10027, 10028, 10030About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.This team is part of AWS Utility Computing:Utility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONSDegree or certification in a relevant technical field or equivalent experience A minimum of 5 years of experience designing and producing content for a technical audience, such as Software Engineers, System Administrators, or IT professionals Experience using content publishing tools to write, format, manage, and publish technical content on the web ...

Are you a coder who loves to write? Do you want to have a profound impact on the future of Cloud Technology? The Technical Content Experience (TCX) team, also known as AWS Documentation, is looking for a programmer writer to support Amazon OpenSearch, a fully managed service that makes it easier to deploy, operate, and scale OpenSearch (now supporting Apache Lucene 9) clusters securely and cost-effectively on AWS. You will need a technical background with experience writing technical documentation. You should also understand identity and access management concepts and have respect for security best practices. You should have a unique ability to think big and anticipate how customers will want to use AWS services together to deliver results.This is an opportunity to explain complex information concisely. The successful candidate will demonstrate a history of seamless interactions with software developers, technical product managers, developer advocates, customer representatives, and customers. This is a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Join us on our journey to provide high-quality documentation and code examples to our customers.AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.1002710028Key job responsibilities* Create and maintain technical content for Amazon OpenSearch customers that is accurate, discoverable, and well-organized.* Work with metrics and stakeholders to make improvements to OpenSearch documentation and UX to continually improves customer experience.* Develop scripts, sample code, and technical procedures that are easy to use.* Produce multi-service code examples that reflect common customer journey and usage patterns.* Develop and formalize working relationships and processes to ensure code examples in guides are up to date, run as expected, and have unit tests.* Develop and lead initiatives on the Code Examples team to improve code example delivery and publication mechanisms.* Provide thorough and insightful peer code reviews.* Mentor junior team members in team tools and processes, and provide guidance in how to create and publish code examples.* Implement efficiencies that increase team output.* Anticipate customer needs and be the "first customer".* Dive deep to become a subject-matter expert in your area of ownership.* Impact product CX, UX design, roadmap priorities, and engineering team goals.A day in the lifeOur team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS* Degree or certification in a relevant technical field or equivalent experience* A minimum of 5 years in a technical writing or programming role with high-quality written work artifacts* Proven experience designing and delivering developer-oriented documentation* Experience with or understanding of cloud computing, including cloud storage technologies* Experience with open-source libraries* Experience with API documentation* Experience working directly with software engineering and development teams* Strong written and verbal communication skills* Passion for learning new tools, programming languages, and techniques* Passion to thrive in a fast-paced, ever-changing environment* A proactive and open-minded attitude to resolving problems and delivering results ...

Are you a Content Developer or Technical Writer with a passion for customers? Do you have the drive to deliver multiple projects on time, every time, with deliverables that exceed audience expectations? Do you thrive in a fast-moving culture where customer obsession and the ability to think on your feet are highly valued? Amazon revolutionized customer service, now we are changing what customers expect from technical support. We're responsible for the Customer Service operations and solutions for all Amazon Devices and Digital properties, from Kindle, Fire TV and Echo, to Prime Video and Amazon Music. In this role you will scope, structure and develop internal and public-facing content describing key features and functionality of multiple Amazon service offerings. Your content will be viewed and referenced by millions of customers, accessible across a variety of platforms, and localized into multiple languages.To excel in this position, you will be comfortable in a fast-paced, high-energy environment. You must be used to dealing with tight deadlines and internal stakeholders and have a proactive approach to problem solving. You will have experience digging into data to discover pain points and developing content strategy that solves those problems. And, most importantly, you have deep expertise in help content, including writing, production, and strategy, with an affinity for gaining exposure to new technologies and revolutionary consumer electronic devices.Key job responsibilities - Create concise and direct instructions for customers and customer support associates to solve problems - Build and leverage strong relationships with multiple stakeholders to deliver complex, global projects - Drive content projects for their entire lifecycle from planning through post-launch measurement - Execute strategies to improve content quality, maintainability, and usability - Identify, promote, and implement strategies to improve content development workflow and team efficiency - Continuously interpret metrics to assess content and improve our customer experienceA day in the lifeIn any given day, you'll be meeting with business stakeholders across Amazon to learn about new features, products, and services. At the same time for other projects, you might also be reviewing help page and customer contact metrics to develop content plans and then using your excellent authoring skills to create content drafts for stakeholder review. Once everyone is happy, you'll "code" the content in our content management system (CMS), so that it can extend to global customers on multiple platforms. When you get the "green light" to publish, you'll launch that content globally, ensure there were no errors, and then set up plans to measure your content performance.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanAbout the teamOur team supports Amazon products, like Echo Shows, Echo dots. We create support content that can scale to meet the growing menu of Amazon products, but still offers world-class support for our customers. We challenge our own assumptions and rely on data to understand what help customers and associates actually need. Our content team works closely with internal program managers, localization managers, workflow authors, multi-media creators, and associate training designers. But we also interact with marketing teams, legal contacts, product managers, public relations, and many more.BASIC QUALIFICATIONS- 2+ years of program or project management experience- Experience managing global content projects with tight deadlines- Experience with HTML and XML skills- Experience with content management systems (DITA-based systems preferred) ...

We are seeking a skilled and detail-oriented Copy Editor to join our team. The ideal candidate will play a crucial role in ensuring the quality, clarity, and consistency of our written content across various internal platforms.This position requires a passion for language, an eye for detail, and a strong focus on the needs and experience of our end customer: Amazon Operations employees across North America. The successful candidate will play a key role in elevating the quality and impact of our written communications.Key job responsibilities• Edit written content for grammar, clarity, concision, and conversational style• Ensure adherence to Amazon’s internal style guide and AP Stylebook • Craft compelling headlines and email subject lines to maximize impact and engagement• Collaborate with writers and other team members to refine content• Maintain consistency in tone and voice across different content types• Provide constructive feedback to writers to improve overall content quality• Stay updated on language trends and evolving style guidelinesAbout the teamOperations Internal Communications is a team of 100+ communicators across the Americas, Europe, Asia Pacific, and the Middle East, sharing news updates, need-to-know information, and pride-building storytelling with more than 1 million Amazon Operations employees across the world. This position is focused on North America.BASIC QUALIFICATIONS- Bachelor's degree in English, Journalism, Communications, or related field- 5+ years of copy editing experience, preferably in a corporate or agency setting- Strong command of English grammar, spelling, and punctuation- Familiarity with AP Stylebook and ability to quickly learn and apply Amazon’s internal style guide- Proficiency with Microsoft Office Suite and digital project management tools ...

The vision of the Product Knowledge Ontology Team is to provide a standardized, semantically rich, easily discoverable, extensible, and universally applicable body of product knowledge that can be consistently utilized across customer shopping experiences, selling partner listing experiences and internal enrichment of product data. We aim to make product knowledge compelling, easy to use, and feature rich. Our work to build comprehensive product knowledge allows us to semantically understand a customer’s intent – whether that is a shopping mission or a seller offering products. We strive to make these experiences more intuitive for all customers.As an Ontologist, you work on a global team of knowledge builders to deliver world-class, intuitive, and comprehensive taxonomy and ontology models to optimize product discovery for Amazon web and mobile experiences. You collaborate with business partners, data science and engineering teams to deliver knowledge-based solutions to enable product discoverability for customers. In this role, you will directly impact the customer experience as well as the company’s product knowledge foundation.Key job responsibilities* Develop logical, semantically rich, and extensible data models for Amazon's expansive product catalog* Ensure our ontologies provide comprehensive sub-domain coverage that are available for machine ingestion and inference* Research worldwide understanding of Amazon products to develop scalable data models that solve customer problems and enhance product discoverability* Create new schema using Generative Artificial Intelligence (generative AI) models* Expand existing data retrieval techniques by utilizing our extensive product catalog and query languages* Analyze website metrics and product discovery behaviors to make data-driven decisions on optimizing our knowledge graph data models globally* Contribute to the development of new tool features and processes for the Ontology team* Drive alignment to ontology modeling and technology best practices and principles within our organization and across Amazon* Coordinate cross-functional projects with a broad range of technical and non-technical teamsAbout the teamOur team has a global presence: we celebrate diverse cultures and backgrounds within our team and our customer base. We are committed to furthering our culture of inclusion, offering continuous access to internal affinity groups as well as highlighting diversity programs. We care about your career growth, from your initial company introduction and training sessions, to continuous support throughout your entire career at Amazon. We recognize each team member as an individual, and we will build on your skills to help you grow. We have a broad mix of experience levels and tenures, and we are building an environment that celebrates knowledge sharing.BASIC QUALIFICATIONS* Degree in Library Science, Information Systems, Linguistics or equivalent professional experience * 3+ years of relevant work experience working in ontology and/or taxonomy roles * Proven skills in data retrieval and data research techniques * Ability to quickly understand complex processes and communicate them in simple language * Ability to communicate knowledge-based requirements and needs to engineering and retail teams * Familiarity with Semantic Web technologies (RDF/s, OWL), query languages (SPARQL) and validation/reasoning standards (SHACL, SPIN) * Knowledge of open-source and commercial ontology engineering editors (e.g. Protege, TopQuadrant products, PoolParty) * Detail-oriented problem-solving, ability to work in fast-changing environment and manage ambiguity * Proven track record of strong communication and interpersonal skills * Proficient English language skills ...

The vision of the Product Knowledge Ontology Team is to provide a standardized, semantically rich, easily discoverable, extensible, and universally applicable body of product knowledge that can be consistently utilized across customer shopping experiences, selling partner listing experiences and internal enrichment of product data. We aim to make product knowledge compelling, easy to use, and feature rich. Our work to build comprehensive product knowledge allows us to semantically understand a customer’s intent – whether that is a shopping mission or a seller offering products. We strive to make these experiences more intuitive for all customers. As an Ontologist, you work on a global team of knowledge builders to deliver world-class, intuitive, and comprehensive taxonomy and ontology models to optimize product discovery for Amazon web and mobile experiences. You collaborate with business partners, data science and engineering teams to deliver knowledge-based solutions to enable product discoverability for customers. In this role, you will directly impact the customer experience as well as the company’s product knowledge foundation.his role, you will directly impact the customer experience as well as the company’s product knowledge foundation.Key job responsibilities* Develop logical, semantically rich, and extensible data models for Amazon's extensive product catalog* Ensure our ontologies provide comprehensive product knowledge entities coverage that are available for machine ingestion and inference* Research worldwide understanding of Amazon products to develop scalable data models that solve customer problems and enhance product discoverability* Leverage existing data retrieval techniques by utilizing our extensive product catalog and query languages* Create new schema using Generative Artificial Intelligence (generative AI) models* Analyze website metrics and customer’s browsing and searching activities to make data-driven decisions on optimizing our knowledge graph data models globally* Drive awareness of ontology modeling and technology best practices and principles within our organization and across Amazon * Coordinate cross-functional projects with technical and non-technical teamsAbout the teamWe celebrate diverse cultures and backgrounds within our team and our customer base. We are committed to furthering our culture of inclusion, offering continuous access to internal affinity groups as well as highlighting diversity programs. We care about your career growth, from your initial company introduction and training sessions, to continuous support throughout your entire career at Amazon. We recognize each team member as an individual, and we will build on your skills to help you grow. We have a broad mix of experience levels and tenures, and we are building an environment that celebrates knowledge sharing.BASIC QUALIFICATIONS* Degree in Library Science, Information Systems, Linguistics or equivalent professional experience* 0-2 years of relevant experience developing ontology or taxonomy data models* Proven skills in data retrieval and data research techniques* Ability to quickly understand complex processes and communicate them in simple language* Familiarity with Semantic Web technologies (RDF/s, OWL), query languages (SPARQL) and validation/reasoning standards (SHACL, SPIN)* Familiarity with open-source or commercial ontology engineering editors (e.g. Protege, TopQuadrant products, PoolParty)* Detail-oriented problem solver who is able to work in fast-changing environment and manage ambiguity* Proven track record of strong communication and interpersonal skills* Proficient English language skills ...

Benefits Experience & Technology (BXT) is on a mission to revolutionize the employee benefits experience. We're seeking a customer-obsessed Benefits Content Strategist to join us in building unparalleled solutions that support the health, wealth, and wellbeing of our global workforce.Key job responsibilities- Write and edit compelling messaging for new benefits features, including product descriptions, regulatory notifications, navigation, and tooltips- Creates, publishes, and maintains headless content in an enterprise content management system. - Leads content projects with multiple stakeholders across teams to launch, promote, or educate employees about benefits and other resources- Anticipate user needs to craft concise, actionable copy for complex concepts and desired actions- Collaborate closely with product and UX teams to align content across the user experience- Leverage data and user feedback to guide impactful content recommendations- Influence content strategy through thoughtful discussions with key stakeholders- Continuously optimize content based on user feedback and performance metrics- Establish and maintain a tone of voice aligned with the Amazon brand, tailored to employees- Ensure all product content aligns with brand, legal, and accessibility requirementsA day in the lifeIn this role, you will craft content that guides employees as they discover, enroll in, and manage their benefits. Working alongside product designers, researchers, and benefits managers, you will develop and execute a user focused content strategy that helps employees navigate the product, understand their available options, take necessary actions, and resolve issues. You will manage the lifecycle of important employee benefits content. Additionally, you will refine a global content strategy based on user research and A/B testing to optimize the overall user experience.In this role, you will craft content that guides employees as they discover, enroll in, and manage their benefits. Working alongside product designers, researchers, and benefits managers, you will develop and execute a user focused content strategy that helps employees navigate the product, understand their available options, take necessary actions, and resolve issues. You will manage the lifecycle of important employee benefits content. Additionally, you will refine a global content strategy based on user research and A/B testing to optimize the overall user experience.About the teamBXT designs, deploys, and manages benefits on behalf of 1.5+ million Amazonians and their families worldwide. We're investing in solutions that make it easier than ever for employees to navigate their benefits, get the support they need, and lead healthier lives. Whether it's accessing medical care, starting a family, or planning for retirement, we're redefining the status quo through a personalized mobile and web-based product that anticipates employee needs, surfaces relevant information and actions, and empowers Amazonians to maximize the value of their comprehensive benefits.BASIC QUALIFICATIONS- 8+ years writing experience in roles like public relations, communications, or technical writing- Demonstrated ability to translate technical or functional content into engaging, user-friendly material- Experience writing Content for complex products- Proven track record of delivering content projects involving multiple stakeholders- Exceptional copywriting and editing skills ...

We are looking to hire an experienced, thoughtful, strategic Copywriter to join the Brand Innovation Lab Scaled Innovation team as we invent new ways to scale premium advertising experiences. The candidate needs to have a knack for delivering clear, compelling, straightforward, and insightful copy for advertisers and customers.You'll partner with Product Managers, UX Designers, Front End Engineers, Program Managers, and Solutions Managers to productize components and features that generate optimized Stores pages. You'll assist on projects, present to key stakeholders, and develop work that scales to self-service advertisers. You'll leverage technology to create optimal workflows and operate well within ambiguity.This role will use data to uncover insights, craft go-to-market materials, presentations, and creating optimized templates. You have strong presentation, and storytelling skills, as well as an acute attention to detail. You display exceptional writing skills and are able to simplify complexity.Key job responsibilities:-Leverage writing skills to build clear, concise positioning for new features built for scale-Experience collaborating with multi-disciplined team to create customer-focused solutions that deliver on advertiser objectives.-Works collaboratively in developing campaigns, identifying problems, and inventing solutions with minimal guidance.-Data-driven and obsessed with understanding customer behavior to invent and simplify.-Create concepts, present and execute campaigns on behalf of our advertiser’s needs.-Ability to manage multiple projects while meeting tight deadlines.Preferred Qualifications-You are scrappy, insightful and an innovative problem solver.-You have the ability to work efficiently and demonstrate a bias for action in a fast-paced, ambiguous environment.-You bring verbal flair and conceptual excellence to the work, inspiring clients and team members to raise the creative bar.-You regularly push your comfort zone to stretch and improve yourself, never thinking "that's not my job".-You are passionate about design, technology, advertising, marketing, and are always keeping pace with it.-You use data and insights to create work that resonates with customers.-You are ego-free and are highly collaborative, working with a diverse group of people and learning from them.-You are a self starter, spotting an opportunity and making something out of nothing.-You aren’t afraid to question the status quo, and take steps to change things for the better.A day in the life:-Research a client’s brand and create copy that delivers on the advertiser’s brand positioning and goals and is captivating to shoppers-Tweak creative messaging in response to Legal and PR feedback-Optimize UX copy for a new component or feature launching to self-service-Support go-to-market materials for launching new products or featuresAbout the teamThe Brand Innovation Lab team is the group within Amazon that creates one-of-a-kind campaigns and experiences for global advertisers in the automotive category. Utilizing various platforms within the Amazon canvas (Alexa, Twitch, AWS, Fire TV, Amazon Fresh, Lockers, etc.), we create campaigns that reach millions of Amazon customers across our digital channels and in the real-world. The Scaled Innovation Program specifically deals with scaling products incubated within Brand Innovation Lab to a scaled model for self-service advertisers. We are the bridge between experimentation and productization.Basic Qualifications*Creative writing*AdvertisingPreferred Qualifications*Digital UX/CX/AX*Experiencing inventing and simplifyingBASIC QUALIFICATIONS- 3+ years of Games Industry (supporting title Development, Release, or Live Ops) experience ...

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.We are looking for those candidates who just don’t think out of the box, but make the box they are in ‘Bigger’. The future is now, do you want to be a part of it? Then read on! Key job responsibilities• Maintain and follow strict confidentiality as customer privacy is our biggest tenet• Work with a range of different types of data including but not limited to text, speech, image, and video in German• Deliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software, as part of Amazon's commitment to developing and deploying AI responsibly.• Serve as a subject matter expert for Machine Learning (ML) data workflows, demonstrating proficiency in researching, generating factually and grammatically accurate responses, ranking responses, creating grammatically correct text, and annotating images and videos• Capable of making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks.• Eye for detail and ability to pivot from one category of requirement to another instantaneously.• Demonstrate support for daily operational deliverables like AHT, quality, TAT for multiple task types assigned to you and the team• Analyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs.• Responsible for identifying day-to-day process and operational issues in SOP, tools and suggest changes to unblock operations• Demonstrate ownership in floor support to clarify internal queries during execution on need basisA day in the lifeWe are looking for a ML Data Associate (MLDA) to undertake the task of foundational labeling functions, such as dialogue evaluation on speech, text, audio, video data.Your ability to concentrate, multi-task and your high attention to detail helps you deliver high-quality work as well as maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information. You will be a part of a diverse team with the shared vision of improving customers’ lives with practical, useful generative AI innovations. An inner drive, individuality, and a creative mind are extremely beneficial.About the teamThe team works strictly in the office Monday through Friday with an eight-hour shift. We are constantly looking for ways to improve our capabilities and deliver the best product possible. Diverse team, regular meetings, trainings, and Amazon events throughout the year await you.BASIC QUALIFICATIONS• Fluent proficiency in German language, including grammar and spelling (both written and spoken). • Comfortable working with speech from various dialects and accents of one or more of the following regional languages: German • Business proficiency (B1+) in English language. • High-School or equivalent diploma. • 2+ years of professional work experience with demonstrated task execution ability ...

Amazon Health Services - Integrated Learning & Technology(ILT) | ILT exists to build competent, resourceful, and passionate team members who are committed to delighting our customers. We do this by constructing fast, effective, and purposeful learning products and services that: a) uphold accreditation standards; b) support performance excellence; c) strengthen AHS culture and d) foster professional development. About the RoleWe are seeking a customer-obsessed Sr. Technical Writer with experience designing, delivering, and maintaining documentation for tech and non-tech audiences. You will own the creation of documentation and material using a variety of authoring tools and technologies. You will establish, maintain, and optimize the site architecture and standards to support user access, readability, continuous improvement, evergreening, and localization. You will act as an internal and external ambassador for Amazon, AHS, and ILT, role modeling Amazon Leadership Principles.The right person for this role has a passion for learning, others’ success, excellence, and business impact. They enjoy and thrive in an innovative, dynamic organization. They are comfortable and confident in a highly ambiguous and iterative environment. This person possesses high ownership and the ability to find solutions and a path forward when challenges arise. They are able to collaborate effectively with the engineering team and key user groups to produce effective and trusted documentation libraries.Key job responsibilities- Create, launch, evergreen, and optimize documentation libraries using a variety of authoring/ distribution tools and technology.- Establish and implement site-wide information architecture to support easy access, navigation, readability, scaling, and evergreening.- Equip contributors to document sites to comply with info architecture and documentation/writing standards.- Manage multiple complex documentation tasks and projects with little or no oversight.- Work effectively within a learning team to support varying workloads and business needs.- Collaborate effectively with tech and non-tech audiences to output trusted documentation libraries.- Communicate clearly and effectively to a wide range of target audiences, including engineering, technical operations, and development teams. - Assist engineers in drafting user-facing content. - Interpret business process, process narrative, and configured systems to determine the simplest set of instructions for completing a specific task. - Create, edit, and validate procedural instruction documentation. - Lead and/or participate in process and system walk throughs, including conducting technical reviews of documentation to ensure accuracy- Innovate to improve the user experience and documentation standards.- Build and maintain productive, trust-based relationships with internal and external organizations and stakeholders, cross-functional team members, sponsors, learners, and colleagues. BASIC QUALIFICATIONS- Degree or certification in a relevant technical field or equivalent experience. - A minimum of 5 years in a technical writer or in a programming role with high-quality written work artifacts. ...