ML Data Associate-II - German, Artificial General Intelligence

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.We are looking for those candidates who just don’t think out of the box, but make the box they are in ‘Bigger’. The future is now, do you want to be a part of it? Thenread on!Key job responsibilitiesMaintain and follow strict confidentiality as customer privacy is our most important tenetWork with a range of different types of data including, but not limited to: text, speech, audio, image, and videoDeliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software, as part of Amazon's commitmentto developing and deploying AI responsibly.Demonstrate proficiency in generating high quality human insight data across a range of modalities, inclusive of text, image video and audio.Capable of making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks.Eye for detail and ability to pivot from one category of requirement to another instantaneously.Demonstrate support on daily operational deliverables for multiple task types assigned to you and the teamAnalyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs.Responsible for identifying day-to-day process and operational issues in Standard Operating Procedure, tools and suggest changes to unblock operationsDemonstrate ownership in floor support to clarify internal queries during execution on need basisA day in the lifeWe are looking for a ML Data Associate (MLDA) to undertake the task of foundational labeling functions, such as dialogue evaluation on speech, text, audio,video data.Your ability to concentrate, multi-task and your high attention to detail helps you deliver high-quality work as well as maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information. You will be a partof a diverse team with the shared vision of improving customers’ lives with practical, useful generative AI innovations. An inner drive, individuality, and a creative mind are extremely beneficialBASIC QUALIFICATIONS Native fluency in German and English.An Associate’s Degree or related work experienceC1+ or equivalent fluency in German language Strong business writing skills with ability to create reports, proposals, and professional correspondenceAdvanced reading comprehension with ability to analyze complex business documentsDeveloped analytical thinking and structured problem-solving capabilitiesStrong ability to interpret and implement detailed instructions across various projectsProficient research skills with experience gathering and synthesizing information from multiple sourcesProven attention to detail in managing complex tasks and documents ...

Assistant Editor, Career Choice

Amazon Career Choice (www.AmazonCareerChoice.com) is a key product within Amazon's Associate Development organization supporting Associates in their career advancement goals. We're looking for an Assistant Editor to ensure the content employees read and hear – whether through the website, Inside Amazon, marketing materials or through their interactions with MyHR Live Support (MHLS) team members – is clear and accurate, consistent in tone and reading level, on brand, and accurately translated. The role is critical to ensuring flaw-free product launches and minimizing Associate confusion. As an Assistant Editor you'll work within a collaborative, analytical, fast-paced environment, and partner with MHLS, product owners, and the AET Global Content Creation & Delivery Team. You’ll be primarily responsible for translations and the day-to-day editing and publishing of content in the ERC Knowledge Base, a dynamic repository of Career Choice content used by MHLS to answer employee questions about Career Choice eligibility, budget, application flow, school availability and other program guideline topics. You'll also publish corresponding content on Inside Amazon and in Career Choice Marketing channels. You'll partner frequently with the Career Choice program team to plan for upcoming translation and publishing support. If you have exceptional writing skills and a passion for user content, we want to hear from you! Key job responsibilities- Facilitating translation process and translation reviews and localization- Own day-to-day content publishing in all required environments in all Career Choice supported languages- Own the product intake process and queue for product-related content requests, auditing and continually improving the process- Partner with various functional groups within Career Choice, creating and editing content as necessary- Coordinate with the AET Global Content team to ensure sufficient centralized support for translation- Drive org-wide transparency by providing critical communication and clear status of the initiatives you own- Identify, track, resolve and mitigate risks to ensure successful deliveryBASIC QUALIFICATIONS- Professional writing experience. - Writing and editing skills. - Written and spoken English language proficiency. - Written and spoken proficiency in two or more of the following languages: French, Canadian French, Italian, Spanish, German, Polish, Slovak, and Czech. - Bachelor’s degree or advanced studies in Foreign language major, Journalism, Professional Writing, Technical Writing, Communications, or similar field, or equivalent experience.- Proven knowledge working within Content Management Systems. - Strong editorial background and skill in proofreading and creating, implementing, and ensuring adherence to style guides. ...

Machine Learning Data Associate I - German, AGI-DS

Have you always wanted to be a part of something bigger - something that charts a course for the future? Do you love seeing the result of your work reflected in the world around you? Do you thrive on solving problems, spotting patterns and working in an ever-changing environment? Then please, read on!Key job responsibilities• Work with a range of text, speech and other types of data in German• Deliver high-quality labelled data, using guidelines provided to meet our KPIs, and using in-house tools and software.• Report issues with tools and software as and when they occur.• Show Ownership and initiative when providing feedback for improvements to existing tooling that can increase the amount and quality of the data we process - we believe every ground-breaking change starts with a small idea!• Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.What We Offer • Opportunity to work in a leading world-class organization, dedicated to making everyday life simpler for millions of people• Competitive salary• Benefits packageA day in the lifeWe are looking for a Data Associate (DA) to undertake the task of foundational labelling functions, such as dialogue evaluation on speech & text data, to assess and improve Alexa’s performance in everyday situations. To effectively change the world, you need to be a bit different - your adaptability, focus, and attention to detail in a constantly shifting environment are unparalleled; you pride yourself on your ability to recognise issues - and come up with elegant and innovative solutions. You will be a part of a diverse team with the shared vision to make huge strides in the world of technology and the way we use Artificial Intelligence. So, an inner drive, individuality, and a creative mind are extremely beneficial.About the teamThe Amazon Data Services organization provides data creation, curation, and analytics services to help develop, test, and train the Alexa AI. We work closely with Amazon Machine Learning (ML) Science and modelling teams, providing the critical data they need to improve Alexa’s speech recognition and language understanding capabilities.BASIC QUALIFICATIONS• Speak, write, and read fluently in German• Comfortable working with speech from various dialects and accents of one or more of the following regional languages: German• High-School or equivalent diploma • Speak, write, and read fluently in English • Knowledge of Microsoft Office products and applications ...

Programmer Writer, Amazon SageMaker

Can you document and explain complex information clearly and concisely? Are you excited about diving deep into AI/ML concepts and helping customers adopt generative AI technology? The Technical Content Experience (TCX) group, also known as AWS Documentation, is looking for a technical writer to support Amazon AI and ML services. These services include Amazon SageMaker, which is our flagship machine learning service, Amazon Bedrock, and Amazon Q, and this role offers the opportunity to work on cutting edge Generative AI and Machine Learning technologies. Ideally, you have both a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. You will be part of a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Join us on our journey to provide high-quality documentation and code examples to our customers!Code: 10027, 10028, 10030Key job responsibilities- Author and deliver high-quality conceptual and procedural content, API reference documentation, and code examples - Develop, negotiate, and drive content strategy in alignment with product strategy and Amazon content guidelines- Work with customer feedback, use website and content engagement data, and direct your analysis and insights into improving content performance and strategy - Advocate for optimal customer experiences, dive deep to develop domain expertise, and function as the first customer for your products- Work with other writers to improve how we write, hire and develop talent, and identify and drive opportunities to boost team efficiency.A day in the lifeOur team puts a high value on work-life harmony. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work. About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members. About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS- Degree or certification in a relevant technical field or equivalent experience- A minimum of 3 years of experience designing and producing content for a technical audience that include data scientists or business consumers of AI technologies - Experience using content publishing tools to write, format, manage, and publish technical content on the web - Ability to read and write basic example code in one or more programming languages, such as Python, Java, JavaScript, Ruby, C#, or Go ...

Technical Writer, AI/ML Docs

Are you a writer who loves to code ? Are you excited about diving deep into AI/ML concepts and helping customers adopt generative AI technology? The Technical Content Experience (TCX) group, also known as AWS Documentation, is looking for a programmer writer to support Amazon AI and ML services. These services include Amazon SageMaker, which is our flagship machine learning service, Amazon Bedrock, and Amazon Q, and this role offers the opportunity to work on cutting edge Generative AI and Machine Learning technologies. Ideally, you have both a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. This is an opportunity to explain complex information concisely. You will become part of a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Join us on our journey to provide high-quality documentation and code examples to our customers!1002710028Key job responsibilities- Author and deliver high-quality documentation and samples- Develop, negotiate, and drive content strategy in alignment with product strategy- Engage with customers, gather data and feedback, and report insights around content performance metrics- Develop scripts, sample code, and technical procedures that are easy to use.- Help hire and develop writers on the team- Identify and drive opportunities to improve efficiencyA day in the lifeOur team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid WorkWe value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our US Amazon offices.This team is a part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS- Degree or certification in a relevant technical field or equivalent experience- A minimum of 3 years of experience designing and producing content for a technical audience that include data scientists or business consumers of AI technologies- Experience using content publishing tools to write, format, manage, and publish technical content on the web- Ability to read and write basic example code in one or more programming languages, such as Python, Java, JavaScript, Ruby, C#, or Go ...

Machine Learning Data Associate I - French, AGI-DS

Have you always wanted to be a part of something bigger - something that charts a course for the future? Do you love seeing the result of your work reflected in the world around you? Do you thrive on solving problems, spotting patterns and working in an ever-changing environment? Then please, read on!Key job responsibilities• Work with a range of text, speech and other types of data in French• Deliver high-quality labelled data, using guidelines provided to meet our KPIs, and using in-house tools and software.• Report issues with tools and software as and when they occur.• Show Ownership and initiative when providing feedback for improvements to existing tooling that can increase the amount and quality of the data we process - we believe every ground-breaking change starts with a small idea!• Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.What We Offer • Opportunity to work in a leading world-class organization, dedicated to making everyday life simpler for millions of people• Competitive salary• Benefits packageA day in the lifeWe are looking for a Data Associate (DA) to undertake the task of foundational labelling functions, such as dialogue evaluation on speech & text data, to assess and improve Alexa’s performance in everyday situations. To effectively change the world, you need to be a bit different - your adaptability, focus, and attention to detail in a constantly shifting environment are unparalleled; you pride yourself on your ability to recognise issues - and come up with elegant and innovative solutions. You will be a part of a diverse team with the shared vision to make huge strides in the world of technology and the way we use Artificial Intelligence. So, an inner drive, individuality, and a creative mind are extremely beneficial.About the teamThe Amazon Data Services organization provides data creation, curation, and analytics services to help develop, test, and train the Alexa AI. We work closely with Amazon Machine Learning (ML) Science and modelling teams, providing the critical data they need to improve Alexa’s speech recognition and language understanding capabilities.BASIC QUALIFICATIONS• Speak, write, and read fluently in French• Comfortable working with speech from various dialects and accents of one or more of the following regional languages: French• High-School or equivalent diploma • Speak, write, and read fluently in English • Knowledge of Microsoft Office products and applications ...

Technical Writer, IT Services, IT Services

We are seeking a skilled and detail-oriented Technical Writer II to join our Tools and Content Strategy team within IT Services. The ideal candidate will play a crucial role in elevating our content quality, maintaining documentation standards, and driving data-driven improvements in our self-service content ecosystem.Key job responsibilities- Support and manage the Bar Raiser program for self-service content- Conduct regular audits of existing content to ensure adherence to quality standards- Develop and deliver training programs to improve content creation skills leading with automation- Maintain and update supporting documentation for content creation best practices- Monitor and analyze content-specific metrics and KPIs- Assess content accuracy and implement strategies for continuous improvement- Prepare regular reports on content performance and present insights to stakeholders- Contribute to core content development for launches and updates- Collaborate with cross-functional teams to ensure consistent messaging across all platforms- Participate in the development and implementation of content strategies to enhance user experience- Identify opportunities for content optimization and innovationAbout the teamHere in Amazon IT, we embrace our differences. We are committed to furthering our culture of inclusion. At Amazon, we have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- 3-5 years of experience in technical writing, preferably in a technology or IT environment- Strong writing and editing skills with meticulous attention to detail- Experience with content management systems and documentation tools- Familiarity with data analysis and reporting- Excellent project management and organizational skills- Strong interpersonal and communication skills- Ability to work independently and collaboratively in a fast-paced environment ...

Sr. Content Strategist, Support Experience, Amazon Ads

Amazon Ads operates at the intersection of advertising and ecommerce and offers advertisers a rich array of innovative advertising solutions across Amazon’s mobile and desktop websites, and beyond. We believe that advertising, when done well, can enhance the customer experience and generate a positive return on investment for our advertising partners, who are at the heart of what we do.The Support Products & Services team is seeking a curious, growth-minded, strategic, and results-oriented Sr. Program Manager to lead standardization, optimization, and documentation of core processes used by customer service associates and AI-driven solutions to support our global advertisers. In this role, you will own a multi-year vision and roadmap on process optimization to streamline support workflows, increase productivity, and enhance the overall effectiveness of advertiser support – whether it’s delivered via a human or AI. You will define documentation frameworks, and set priorities based on key metrics for speed, effectiveness, and effort. You will influence across organizational lines, and use your strong stakeholder relationships to advocate for upstream tool and process optimizations where necessary, rather than settling for patching inefficient processes with good documentation. You will work collaboratively with Content Strategists and Product Managers within your own team to execute your vision. Your relentless focus on defining and solving the right problems will be instrumental in elevating our advertiser support function and reinforcing our position as a trusted partner to advertisers Key job responsibilities• Lead process mapping and analysis efforts to gain insights into current workflows and identify areas of opportunity.• Develop and implement process improvement initiatives to streamline support workflows, increase productivity, and enhance the overall effectiveness of advertiser support.• Drive standardization, optimization, and documentation of core processes used by advertiser support associates and AI driven support solutions to solve both the immediate and future needs of our advertisers.• Establish metrics, performance objectives, and prioritization criteria to identify and address process improvement opportunities.• Evaluate the team's use of tools and technology, and recommend enhancements to improve information sharing, coordination, and productivity.• Monitor and report on key performance indicators (KPIs) to track the success of process improvement initiatives and identify areas for further enhancement.• Collaborate with and influence training and quality programs to ensure consistent adoption of new processes and best practices across the global support team.• Manage multiple projects simultaneously, ensuring timely delivery and alignment with organizational goals.• Stay up-to-date with industry trends and best practices in process optimization, customer support, and human-centered design to continuously improve our operations.About the teamThe Support Products & Services (SP&S) team’s mission is to provide the right support and services at the right time to ensure advertisers can effectively grow their business with Amazon. High-quality support interactions address immediate issues and unlock future business opportunity. For self-service advertisers, this includes providing education in their moment of need, resolving issues they encounter, and predicting needs in order to offer recommendations that correct issues or accelerate their business. BASIC QUALIFICATIONS- Bachelor's degree in Advertising, Digital Media, Communications, or a related field.- 7+ years of experience in program management, process improvement, content management or related roles, preferably in a customer support environment.- Working knowledge of process optimization methodologies such as Lean, Six Sigma, or Agile, with a focus on human-centered design principles.- Excellent analytical and problem-solving skills, with the ability to translate data insights into actionable recommendations that simplify processes for end-users.- Strong communication skills and ability to influence stakeholders at all levels of the organization.- Ability to work effectively in a fast-paced, dynamic environment, and deliver on goals with limited guidance. ...

Acquisitions Editor, Amazon Publishing

Amazon Publishing is seeking an innovative, passionate, market-savvy Acquisitions Editor with a primary focus on acquiring book club fiction. You will be responsible for discovering and acquiring exceptional content, managing author and agent relationships, and collaborating with marketing, publicity, production, and author relations teams to deliver quality books and world-class author experiences. This is a multi-faceted job in a fast-paced environment that requires facility with data, flexibility, creativity, and a sense of humor.Key job responsibilitiesIdentify, evaluate, and develop submissions, projects, and proposals to acquire, including:• Monitoring trend and sales data• Strong analytical thinking paired with excellent editorial sensibility• Strong track record of discovering, developing, and publishing bestselling titles and authors• Working closely with authors to develop their work and careers• Working closely with internal teams to shepherd work from manuscript through publication and beyond• Developing and maintaining strong relationships with literary agentsAbout the teamAmazon Publishing is the full-service publishing arm of Amazon. Our mission is to invent new and better ways to connect authors and readers.BASIC QUALIFICATIONS - Strong track record of discovering, developing, and publishing bestselling titles and authors - Strong negotiation skills along with knowledge of standard publishing contracts and P&Ls - Strong project management experience and ability to hit deadlines- Strong written and verbal communication skills- Demonstrated analytical thinking paired with excellent editorial sensibility- Demonstrated ability to work effectively within a team setting- Fluent in all office applications including Word, Excel, Outlook, Salesforce ...

Sr. Technical Writer, Selling Partner Developer Services

Amazon Selling Partner Developer Services is seeking a results-driven, nimble, and customer-obsessed technical writer to be part of a team that is re-defining developer content. Our documentation team plays a vital role in providing thought leadership internally to protect and improve Developer Success. In this role, you will have the opportunity to make a difference by working with a terrific technical team to advocate for the needs of developers, explore innovative solutions to the complex issues developers face, and deliver high-quality technical documentation. The ideal candidate has excellent communication skills and a technical background that enables them to collaborate effectively with Software Engineers, Solutions Architects, Product Managers, and Technical Program Managers while delivering high-quality technical documentation.Key job responsibilities- Develop documentation via collaboration with Subject Matter Experts (SMEs)- Flexibly alternate between content creation and editing tasks for a variety of technical content assets- Author content according to a style guide and identify necessary style guide updates and improvements- Manage a weekly work queue of documentation requests- Proactively identify needed process improvements, documentation design improvements, and road blocks to content development and design solutions to address them- Constantly advocate for improvements to the customer experience and documentation quality standards- Appropriately identify issues needing escalation- Able to act in an advisory capacity to teams creating draft source documentationBASIC QUALIFICATIONS - 5+ years in a technical writing role - Experience writing according to style guide - Experience working directly with engineers and subject matter experts - Experience managing a work queue in an issue tracking system (Jira, Team Foundation Server, etc) - Experience creating actionable content plans - Experience with Git, GitHub, Markdown, authoring tools, repository management and source control systems ...

Learning Experience Designer, AWS

Are you ready for your next design challenge? The Learning Experience Design team is building workforce learning for the FUTURE – rethinking not only the content we produce, but the way content it is consumed. We are a team of Day 1 designers who work closely with content experts, technology and metrics to drive new ways of learning in the workplace for Data Centers around the world. If you are looking to lead the change in workforce learning, this may be the role you’ve been waiting for.AWS Data Center Learning is responsible for providing training and career development based learning paths to all new and existing data center technicians world-wide. Our team is constantly looking to optimize the training experience and provide our field operations teams with the highest skilled workforce.The Learning Experience Designer will ensure that we’re aligned to the highest value learning opportunities to not only improve our learner experience, but to drive internal development processes as well. Responsibilities include working with cross-functional teams on process optimization and training content development that supports reduction in time-to-productivity and decrease in error rates for Data Center roles. The ideal candidate thrives in a fast paced, highly engaged environment, and has the ability to connect the dots organizationally, network effortlessly and influence various roles, levels and profiles to drive collaboration, as well as grow fellow designers and develop the best.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities•Design, develop, and deploy training as part of a blended learning strategy•Partner with cross-functional teams to build out development experiences with a global mindset•Solve business problems with focus on understanding root causes and driving forward-looking opportunities•Work with technical SMEs to design and create engaging end user training•Manage multiple curricula development projects simultaneously•Develop training materials that align to a blended training delivery strategy, including and not limited to: self-directed, instructor led (ILT), virtual (vILT), and hands-on practical training•Measure impact and quickly revise content/modality to address specific feedback, as needed•Create reliable and valid learner evaluation tools to gauge knowledge and skill transfer•Drive use of evaluation and performance data to improve learning content•Work with global stakeholders to program manage technical training programThis position must be able to sit onsite 5 days per week.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS•BA or BS degree in a relevant field such as instructional technology, educational technology, organizational development or 3+ years of relevant experience in instructional design •3+ years developing and executing strategies, development and delivery of creative and innovative training solutions •3+ years experience developing training in a variety of delivery modalities •Experience program managing learning and development projects ...

Machine Learning Data Associate II- German, AGI-DS

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.We are looking for those candidates who just don’t think out of the box, but make the box they are in ‘Bigger’. The future is now, do you want to be a part of it? Then read on! Key job responsibilities• Maintain and follow strict confidentiality as customer privacy is our biggest tenet• Work with a range of different types of data including but not limited to text, speech, image, and video in German• Deliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software, as part of Amazon's commitment to developing and deploying AI responsibly.• Serve as a subject matter expert for Machine Learning (ML) data workflows, demonstrating proficiency in researching, generating factually and grammatically accurate responses, ranking responses, creating grammatically correct text, and annotating images and videos• Capable of making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks.• Eye for detail and ability to pivot from one category of requirement to another instantaneously.• Demonstrate support for daily operational deliverables like AHT, quality, TAT for multiple task types assigned to you and the team• Analyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs.• Responsible for identifying day-to-day process and operational issues in SOP, tools and suggest changes to unblock operations• Demonstrate ownership in floor support to clarify internal queries during execution on need basisA day in the lifeWe are looking for a ML Data Associate (MLDA) to undertake the task of foundational labeling functions, such as dialogue evaluation on speech, text, audio, video data.Your ability to concentrate, multi-task and your high attention to detail helps you deliver high-quality work as well as maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information. You will be a part of a diverse team with the shared vision of improving customers’ lives with practical, useful generative AI innovations. An inner drive, individuality, and a creative mind are extremely beneficial.About the teamThe team works strictly in the office Monday through Friday with an eight-hour shift. We are constantly looking for ways to improve our capabilities and deliver the best product possible. Diverse team, regular meetings, trainings, and Amazon events throughout the year await you.BASIC QUALIFICATIONS• Fluent proficiency in German language, including grammar and spelling (both written and spoken). • Comfortable working with speech from various dialects and accents of one or more of the following regional languages: German • Business proficiency (B1+) in English language. • High-School or equivalent diploma. • 2+ years of professional work experience with demonstrated task execution ability ...

ML Data Associate-II - French, Artificial General Intelligence

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.We are looking for those candidates who just don’t think out of the box, but make the box they are in ‘Bigger’. The future is now, do you want to be a part of it? Thenread on!Key job responsibilitiesMaintain and follow strict confidentiality as customer privacy is our most important tenetWork with a range of different types of data including, but not limited to: text, speech, audio, image, and videoDeliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software, as part of Amazon's commitmentto developing and deploying AI responsibly.Demonstrate proficiency in generating high quality human insight data across a range of modalities, inclusive of text, image video and audio.Capable of making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks.Eye for detail and ability to pivot from one category of requirement to another instantaneously.Demonstrate support on daily operational deliverables for multiple task types assigned to you and the teamAnalyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs.Responsible for identifying day-to-day process and operational issues in Standard Operating Procedure, tools and suggest changes to unblock operationsDemonstrate ownership in floor support to clarify internal queries during execution on need basisA day in the lifeWe are looking for a ML Data Associate (MLDA) to undertake the task of foundational labeling functions, such as dialogue evaluation on speech, text, audio,video data.Your ability to concentrate, multi-task and your high attention to detail helps you deliver high-quality work as well as maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information. You will be a partof a diverse team with the shared vision of improving customers’ lives with practical, useful generative AI innovations. An inner drive, individuality, and a creative mind are extremely beneficialBASIC QUALIFICATIONSFrench language proficiency is requiredAn Associate’s Degree or related work experienceC1+ or equivalent fluency in French Language in France.Strong business writing skills with ability to create reports, proposals, and professional correspondenceAdvanced reading comprehension with ability to analyze complex business documentsDeveloped analytical thinking and structured problem-solving capabilitiesStrong ability to interpret and implement detailed instructions across various projectsProficient research skills with experience gathering and synthesizing information from multiple sourcesProven attention to detail in managing complex tasks and documents ...

Machine Learning Data Associate II, Artificial General Intelligence

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.We are looking for those candidates who just don’t think out of the box, but make the box they are in ‘Bigger’. The future is now, do you want to be a part of it? Then read on! Key job responsibilities• Maintain and follow strict confidentiality as customer privacy is our most important tenet• Work with a range of different types of data including, but not limited to: text, speech, audio, image, and video• Deliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software, as part of Amazon's commitment to developing and deploying AI responsibly.• Demonstrate proficiency in generating high quality human insight data across a range of modalities, inclusive of text, image video and audio. • Capable of making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks.• Eye for detail and ability to pivot from one category of requirement to another instantaneously.• Demonstrate support on daily operational deliverables for multiple task types assigned to you and the team• Analyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs.• Responsible for identifying day-to-day process and operational issues in Standard Operating Procedure, tools and suggest changes to unblock operations• Demonstrate ownership in floor support to clarify internal queries during execution on need basisA day in the lifeWe are looking for a ML Data Associate (ML DA) to undertake the task of foundational labeling functions, such as dialogue evaluation on speech, text, audio, video data.Your ability to concentrate, multi-task and your high attention to detail helps you deliver high-quality work as well as maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information. You will be a part of a diverse team with the shared vision of improving customers’ lives with practical, useful generative AI innovations. An inner drive, individuality, and a creative mind are extremely beneficial.BASIC QUALIFICATIONS• An Associate’s Degree or related work experience • C1+ or equivalent fluency in English• Strong business writing skills with ability to create reports, proposals, and professional correspondence• Advanced reading comprehension with ability to analyze complex business documents• Developed analytical thinking and structured problem-solving capabilities• Strong ability to interpret and implement detailed instructions across various projects• Proficient research skills with experience gathering and synthesizing information from multiple sources• Proven attention to detail in managing complex tasks and documents ...

Technical Writer, AWS Customer Service, AWS Customer Service Content Developers

As the world’s largest cloud provider, Amazon Web Services (AWS) is redefining the cloud computing industry with more than 200 featured products and services. AWS Support teams span across the globe and implement innovative cloud computing solutions and solve technical problems.AWS is deeply committed to leading the web services marketplace, and one of the key measures of success is to support the community of developers who consume our products and services. To support this, the AWS Intelligent Knowledge Experience & Tech team plays a vital role in creating knowledge content for our AWS support team and our customers.Amazon Web Services Customer Support (CS) has an opening for a Technical Writer who thrives in a dynamic, fast-paced environment and has a strong content and technical writing background. As a Technical Writer, you will be responsible for creating and maintaining high-quality knowledge base content to enable the customer support team to resolve customer issues. Our dynamic department requires the content team to be organized and responsive to emerging situations and products that require content support. You will work with internal groups to identify and document processes, procedures, and customer responses. You will explain complex information and processes in a clear and concise manner and work with the CS teams to ensure the accuracy of articles you publish. You will play a significant role in the development of a successful and effective global AWS Support team. Key job responsibilitiesKey job responsibilitiesThe primary responsibilities for a Technical Writer include:· Write and edit internal-user knowledge center content describing policies and procedures that support AWS CS.· Write and edit knowledge center content used to communicate with external customers to resolve issues.· Collaborate with the AWS CS operations team to optimize and maintain internal and external content, while maintaining a high bar for quality.· Work directly with CS operations and other internal teams ensure accurate and timely delivery of knowledge center articles to support emerging issues.· Work collaboratively with internal stakeholders to define sustainable processes to create and publish knowledge center content.· Create, and maintain knowledge center articles and external communication used by a global internal audience with varying skill levels.· Use writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of AWS.· Manage all aspects of the documentation process—from planning to content maintenance.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS· Bachelor’s degree from an accredited university or have equivalent industry or military experience.· 5+ years as a technical editor or writer of technical documentation.· Experience applying and updating style guides for multiple audience types.· Experience working in Content Management Systems and structured authoring environments. ...

Help Content Strategist, Advertising Support Product & Services

Are you a versatile, analytical problem solver? Can you communicate complex and technical business concepts in appealing online help content? Amazon Advertising's Support Products & Services team is looking for a Content Strategist to create and maintain concise content that educates Advertisers of all levels of expertise about Amazon Ads’ products and features. You create content that is helpful and easy to find, and allows users to answer their own questions. You are innovative, results-oriented, and you work backwards from advertiser feedback, user research and call center support cases to identify problem areas and propose inventive solutions that assist advertisers with troubleshooting, completing workflows, and learning key advertising concepts. You care as much about good writing as you do about measuring and delivering results, and you let your learnings evolve the way you approach your work.Key job responsibilitiesThe ideal candidate has extensive content experience to address user needs and effectively weigh competing priorities to deliver the most important content in a timely manner. They measure results and learn from their successes and failures. The Help Content Strategist, will:• Work backwards from Advertisers and user research and partner with product owners to create highly effective online help content.• Understand Advertiser needs and are empathetic to their business and strategic goals. • Monitor performance and results against key metrics, and make targeted improvements.• Improve metrics and content development processes using data analysis.• Proactively seek to become an expert in the features, workflows, and processes in assigned domain.• Effectively manage several complex projects simultaneously, while meeting deadlines.• Communicate project status to leadership and stakeholders on a regular basis.• Perform scheduled audits to ensure accuracy and completeness.• Conduct peer reviews and UAT.• Follow team style guidelines and identify opportunities to improve content development processes/tools.• Work efficiently with partner localization/translation team.• Facilitate sign-off from Product, Legal, and Public Relations business partners.• Use sound judgment to make quick decisions under pressure in ambiguous circumstances, balancing advocacy with action.A day in the lifeYou'll plan and strategize content to execute over a long period of time, manage schedules, deadlines, and organize tactics.Being able to put yourself in the user's shoes, and understand their pain points, goals and journey is crucial. You need to think from the perspective of the business, and different stakeholders. You also need to have a data-driven mindset and enjoy analyzing and interpreting data. Connecting the dots between seemingly disparate things is a big part of content strategy. You will collaborate with stakeholders, present data and create content that has an engaging narrative and resonates with audience objectives. BASIC QUALIFICATIONS- 4+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building and optimizing multiple, simultaneous marketing campaigns- Experience managing or working within cross-functional marketing and creative teams ...

Content Writer/Data Associate, Artificial General Intelligence

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.We are looking for those candidates who just don’t think out of the box, but make the box they are in ‘Bigger’. The future is now, do you want to be a part of it? Then read on! Key job responsibilities• Maintain and follow strict confidentiality as customer privacy is our most important tenet• Work with a range of different types of data including, but not limited to: text, speech, audio, image, and video• Deliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software, as part of Amazon's commitment to developing and deploying AI responsibly.• Demonstrate proficiency in generating high quality human insight data across a range of modalities, inclusive of text, image video and audio. • Capable of making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks.• Eye for detail and ability to pivot from one category of requirement to another instantaneously.• Demonstrate support on daily operational deliverables for multiple task types assigned to you and the team• Analyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs.• Responsible for identifying day-to-day process and operational issues in Standard Operating Procedure, tools and suggest changes to unblock operations• Demonstrate ownership in floor support to clarify internal queries during execution on need basisA day in the lifeWe are looking for a ML Data Associate (ML DA) to undertake the task of foundational labeling functions, such as dialogue evaluation on speech, text, audio, video data.Your ability to concentrate, multi-task and your high attention to detail helps you deliver high-quality work as well as maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information. You will be a part of a diverse team with the shared vision of improving customers’ lives with practical, useful generative AI innovations. An inner drive, individuality, and a creative mind are extremely beneficial.BASIC QUALIFICATIONS• An Associate’s Degree or related work experience • C1+ or equivalent fluency in English• Strong business writing skills with ability to create reports, proposals, and professional correspondence• Advanced reading comprehension with ability to analyze complex business documents• Developed analytical thinking and structured problem-solving capabilities• Strong ability to interpret and implement detailed instructions across various projects• Proficient research skills with experience gathering and synthesizing information from multiple sources• Proven attention to detail in managing complex tasks and documents ...

Senior Technical Writer, Supply Chain, AWS Service Docs

Do you possess a strong technical documentation background coupled with a passion for creating exceptional content? Are you eager to take on the challenge of supporting Amazon's position as the leading innovator in cloud computing and web services technology? This role presents an exciting opportunity to collaborate with a stellar technical team and author technical content within a cross-functional, distributed environment.AWS Supply Chain is a cloud-based application that works with your enterprise resource planning (ERP) and supply chain management systems to connect and extract your inventory, supply, and demand related data from existing ERP or supply chain systems into a single data model. The AWS Supply Chain service is looking for a Technical Writer to produce high-quality technical publications for the service. Ideally, you have both a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. This is an opportunity to explain complex information concisely. You will become part of a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.We have a formal mentor search application that lets you find a mentor who works best for you based on location, job family, job level etc. Your manager can also help you find mentors. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have multiple employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. This position is open to candidates in Seattle, WA Code: 10027, 10028, 10030About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONSDegree or certification in a relevant technical field or equivalent experienceA minimum of 5 years of experience designing and producing content for a technical audience, such as Software Engineers, System Administrators, or IT professionalsExperience using content publishing tools to write, format, manage, and publish technical content on the web ...

Sr. Technical Writer, AHS Integrated Learning & Technology

Amazon Health Services - Integrated Learning & Technology(ILT) | ILT exists to build competent, resourceful, and passionate team members who are committed to delighting our customers. We do this by constructing fast, effective, and purposeful learning products and services that: a) uphold accreditation standards; b) support performance excellence; c) strengthen AHS culture and d) foster professional development. About the RoleWe are seeking a customer-obsessed Sr. Technical Writer with experience designing, delivering, and maintaining documentation for tech and non-tech audiences. You will own the creation of documentation and material using a variety of authoring tools and technologies. You will establish, maintain, and optimize the site architecture and standards to support user access, readability, continuous improvement, evergreening, and localization. You will act as an internal and external ambassador for Amazon, AHS, and ILT, role modeling Amazon Leadership Principles.The right person for this role has a passion for learning, others’ success, excellence, and business impact. They enjoy and thrive in an innovative, dynamic organization. They are comfortable and confident in a highly ambiguous and iterative environment. This person possesses high ownership and the ability to find solutions and a path forward when challenges arise. They are able to collaborate effectively with the engineering team and key user groups to produce effective and trusted documentation libraries.Key job responsibilities- Create, launch, evergreen, and optimize documentation libraries using a variety of authoring/ distribution tools and technology.- Establish and implement site-wide information architecture to support easy access, navigation, readability, scaling, and evergreening.- Equip contributors to document sites to comply with info architecture and documentation/writing standards.- Manage multiple complex documentation tasks and projects with little or no oversight.- Work effectively within a learning team to support varying workloads and business needs.- Collaborate effectively with tech and non-tech audiences to output trusted documentation libraries.- Communicate clearly and effectively to a wide range of target audiences, including engineering, technical operations, and development teams. - Assist engineers in drafting user-facing content. - Interpret business process, process narrative, and configured systems to determine the simplest set of instructions for completing a specific task. - Create, edit, and validate procedural instruction documentation. - Lead and/or participate in process and system walk throughs, including conducting technical reviews of documentation to ensure accuracy- Innovate to improve the user experience and documentation standards.- Build and maintain productive, trust-based relationships with internal and external organizations and stakeholders, cross-functional team members, sponsors, learners, and colleagues. BASIC QUALIFICATIONS- Degree or certification in a relevant technical field or equivalent experience. - A minimum of 5 years in a technical writer or in a programming role with high-quality written work artifacts. ...

Lead, Content 3P Security, Amazon Content Security

The Content Security Team is seeking a Third Party (3P) Security Lead based in Culver City, CA. This broad-ranging role manages efforts relating to the protection of content, IP, and brand while working closely with 3P service providers (apps and facilities) that handle content. Primary responsibilities include management of 3P security controls, 3P security operating manuals, 3P security assessments and remediation, and 3P leak/incident response. This role prioritizes integrating with existing Amazon security capabilities to design, implement, and maintain security systems to content production environment. Additionally, the role requires subject matter expertise in the content creation process to implement security measures that are relevant to content production teams' nuanced process. Lastly, the role requires ability to build operational metrics through mechanisms and drive process improvement.BASIC QUALIFICATIONS- * 5+ years experience in developing, implementing, and enhancing content security controls- * 5+ years experience in performing security assessments and managing remediation for content handling environment using content specific security controls (e.g. watermarking, fingerprinting, MPA Best Practices, etc.)- * 5+ years experience in performing security audit for 3P systems- * 5+ years experience in producing secure configuration guidelines for 3Psystems- * Experience in building of or integrating with foundational security measures such as asset discovery, end point security, vulnerability management, monitoring, threat intelligence, network security, identity and access management, and SOC.- * Experience in producing written and verbal presentation to security and business leadership- * Experience in reviewing or performing TPN film industry security assessment reports ...