Editorial, Writing, & Content Management

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.We are looking for those candidates who just don’t think out of the box, but make the box they are in ‘Bigger’. The future is now, do you want to be a part of it? Then read on! Key job responsibilities• Maintain and follow strict confidentiality as customer privacy is our most important tenet• Work with a range of different types of data including, but not limited to: text, speech, audio, image, and video• Deliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software, as part of Amazon's commitment to developing and deploying AI responsibly.• Demonstrate proficiency in generating high quality human insight data across a range of modalities, inclusive of text, image video and audio. • Capable of making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks.• Eye for detail and ability to pivot from one category of requirement to another instantaneously.• Demonstrate support on daily operational deliverables for multiple task types assigned to you and the team• Analyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs.• Responsible for identifying day-to-day process and operational issues in Standard Operating Procedure, tools and suggest changes to unblock operations• Demonstrate ownership in floor support to clarify internal queries during execution on need basisA day in the lifeWe are looking for a ML Data Associate (ML DA) to undertake the task of foundational labeling functions, such as dialogue evaluation on speech, text, audio, video data.Your ability to concentrate, multi-task and your high attention to detail helps you deliver high-quality work as well as maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information. You will be a part of a diverse team with the shared vision of improving customers’ lives with practical, useful generative AI innovations. An inner drive, individuality, and a creative mind are extremely beneficial.BASIC QUALIFICATIONS• An Associate’s Degree or related work experience • C1+ or equivalent fluency in English• Strong business writing skills with ability to create reports, proposals, and professional correspondence• Advanced reading comprehension with ability to analyze complex business documents• Developed analytical thinking and structured problem-solving capabilities• Strong ability to interpret and implement detailed instructions across various projects• Proficient research skills with experience gathering and synthesizing information from multiple sources• Proven attention to detail in managing complex tasks and documents ...

Amazon Health Services - Integrated Learning & Technology(ILT) | ILT exists to build competent, resourceful, and passionate team members who are committed to delighting our customers. We do this by constructing fast, effective, and purposeful learning products and services that: a) uphold accreditation standards; b) support performance excellence; c) strengthen AHS culture and d) foster professional development. About the RoleWe are seeking a customer-obsessed Sr. Technical Writer with experience designing, delivering, and maintaining documentation for tech and non-tech audiences. You will own the creation of documentation and material using a variety of authoring tools and technologies. You will establish, maintain, and optimize the site architecture and standards to support user access, readability, continuous improvement, evergreening, and localization. You will act as an internal and external ambassador for Amazon, AHS, and ILT, role modeling Amazon Leadership Principles.The right person for this role has a passion for learning, others’ success, excellence, and business impact. They enjoy and thrive in an innovative, dynamic organization. They are comfortable and confident in a highly ambiguous and iterative environment. This person possesses high ownership and the ability to find solutions and a path forward when challenges arise. They are able to collaborate effectively with the engineering team and key user groups to produce effective and trusted documentation libraries.Key job responsibilities- Create, launch, evergreen, and optimize documentation libraries using a variety of authoring/ distribution tools and technology.- Establish and implement site-wide information architecture to support easy access, navigation, readability, scaling, and evergreening.- Equip contributors to document sites to comply with info architecture and documentation/writing standards.- Manage multiple complex documentation tasks and projects with little or no oversight.- Work effectively within a learning team to support varying workloads and business needs.- Collaborate effectively with tech and non-tech audiences to output trusted documentation libraries.- Communicate clearly and effectively to a wide range of target audiences, including engineering, technical operations, and development teams. - Assist engineers in drafting user-facing content. - Interpret business process, process narrative, and configured systems to determine the simplest set of instructions for completing a specific task. - Create, edit, and validate procedural instruction documentation. - Lead and/or participate in process and system walk throughs, including conducting technical reviews of documentation to ensure accuracy- Innovate to improve the user experience and documentation standards.- Build and maintain productive, trust-based relationships with internal and external organizations and stakeholders, cross-functional team members, sponsors, learners, and colleagues. BASIC QUALIFICATIONS- Degree or certification in a relevant technical field or equivalent experience. - A minimum of 5 years in a technical writer or in a programming role with high-quality written work artifacts. ...

We are seeking a skilled and detail-oriented Technical Writer II to join our Tools and Content Strategy team within IT Services. The ideal candidate will play a crucial role in elevating our content quality, maintaining documentation standards, and driving data-driven improvements in our self-service content ecosystem.Key job responsibilities- Support and manage the Bar Raiser program for self-service content- Conduct regular audits of existing content to ensure adherence to quality standards- Develop and deliver training programs to improve content creation skills leading with automation- Maintain and update supporting documentation for content creation best practices- Monitor and analyze content-specific metrics and KPIs- Assess content accuracy and implement strategies for continuous improvement- Prepare regular reports on content performance and present insights to stakeholders- Contribute to core content development for launches and updates- Collaborate with cross-functional teams to ensure consistent messaging across all platforms- Participate in the development and implementation of content strategies to enhance user experience- Identify opportunities for content optimization and innovationAbout the teamHere in Amazon IT, we embrace our differences. We are committed to furthering our culture of inclusion. At Amazon, we have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- 3-5 years of experience in technical writing, preferably in a technology or IT environment- Strong writing and editing skills with meticulous attention to detail- Experience with content management systems and documentation tools- Familiarity with data analysis and reporting- Excellent project management and organizational skills- Strong interpersonal and communication skills- Ability to work independently and collaboratively in a fast-paced environment ...

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. That is why Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. We are looking for highly motivated and talented candidates who will review generated data demonstrations and provide human feedback to train LLMs. The ideal candidate must demonstrate strong analytical and communication skills, attention to details, and a commitment to excellence.This is a nine month fixed temporary assignmentAs an AI Content Writer you will be responsible for reviewing machine and human generated demonstrations in order to generate preference data for training purposes. The tasks will be clearly defined, but will require a high degree of judgement in each case. The candidate will work closely with support teams, review guidelines, suggest updates to those guidelines, and engage in team calibrations to ensure the highest quality of data generation. You will also be a part of other initiatives across process improvements, SoP and guidelines formulation, diving deep to provide data insights as and when required. Your key responsibilities will include (but not limited to) the below:• Work on clearly defined use cases, but leverage a high degree of judgement to produce preference data.• Operate with autonomy• Leverage and demonstrate expertise in a wide array of competencies such as (but not limited to) Computer Science, Literature, Music, Mathematics, Economics and Travel• Identify issues and proactively report operational challenges• Identify process improvement opportunities (enhancements and pain points) at process/ function level• Demonstrate the ability to support small to medium scale process improvement projects• Contribute in mentoring / training junior data associates on an ongoing basis• Troubleshoot issues related to process and conduct root cause analysis if requiredKey job responsibilities• Create original and engaging content across multiple work types to train LLMs.• Write clear, concise, factually and grammatically correct responses that adheres to the Standard Operation Procedures (SOPs) and style guidelines to create visually appealing and effective content.• Proofread and edit content to ensure high-quality standards, accuracy, and consistency.• Research and verify content quality based on Content Guidelines. Approve or reject contents based on pre-defined guidelines and explain logical reasoning behind approve/reject decision.• Perform quality checks by reviewing and proofreading; provide feedback and training to coworkers and cross-company teams to ensure that quality standards are met.• Collaborate with cross-functional teams and other business units to monitor quality progress, investigate quality variations, develop and implement measures to drive quality improvement.• Develop a deep understanding of the subject matter expert (SMEs) for processes on the floor and collaborate with stakeholder teams to test new SOPs to gather insights, validate information, and ensure accuracy in content creation.• Support our leadership, business, and technical teams by actively participating in training, project/program management, etc., based on the group's needs and your own skills and inclinations.BASIC QUALIFICATIONS• Proven work experience as a Content Writer, Copywriter, or similar role.• Strong proficiency in English. Candidate must demonstrate language proficiency in all the following: verbal, writing, reading and comprehension. ...

We are seeing a hockey stick growth of our low cost bulk storage solution called Amazon Warehousing and Distribution (AWD). As the resident write/editor, you will be responsible for writing/editing all the copy and text that is seller facing. This includes UI text, Help content, Marketing copy and others. You will collaborate with product team and marketing team to write and develop all copy and content.We are hiring an experienced Content Writer to write all seller facing copy for AWD to help alleviate the seller experience when engaging with AWD related experiences. In this position, you will understand seller pain points and engage internal subject matter experts to take content from initial idea through to final deliverable. You will ensure content is high quality and effective when localized to applicable regions. The successful candidate is prolific with written deliverables and can effectively prioritize competing projects, making trade-offs between depth and completeness as needed. You have experience working with clients or internal partners to move projects forward and remove roadblocks while maintaining a high level of professional communication. You are a critical thinker who steps into your audience’s shoes to make content engaging and easy to follow. You have an iterative mindset and bring new ideas to the table to improve content quality and internal workflows.Key job responsibilities* Write Help content, UX Tooltips, web/email/social copy* Develop educational video scripts, eLearnings, and articles ranging from 750 to 3,000 words* Research seller pain points using qualitative data (seller anecdotes, video comments, internal UX studies) and quantitative data (existing content impression, engagement, and satisfaction data) to inform content design* Manage multiple content projects at once, taking projects from research through to final deliverable* Coordinate deliverables such as source material and script feedback from internal subject matter experts, stakeholders, and colleagues* Devise content strategy for new learning pathways and topics based on research, content gaps, and existing content performance* Proactively anticipate seller needs, investigate underlying issues, and create short and long-term education solutions* Strong commitment towards goals and outcomes to ensure completion within established time frames* Proposes content experiments and internal workflow improvements to improve efficiency and quality * Peer review deliverables from other members of the team BASIC QUALIFICATIONS* 3+ years of experience as a professional writer with a portfolio of published work, ideally including substantial educational writing samples* 3+ years of experience managing multiple content projects that require coordination with internal teams or clients* Strong bias for action and the ability to prioritize competing to meet deadlines* Professional verbal and written communication skills ...

Amazon is seeking a Manager, Content Management to join the growing Strategic Storytelling Unit within the Sellers External Relations (SER) team. The Manager, Content Management will lead the implementation of a new organization wide (DAM) Digital Asset Management System helping drive efficiencies, and lead the management, curation, metadata, sharing, organization and surfacing of creative assets, including but not limited to videos, photos, design, and motion graphics. This leader will establish product best practices and most importantly will lead change initiatives and implement solutions that benefit cross-team collaboration and functionality, both internally and externally. They will develop clear processes and communicate with teams effectively for adoption of use while adjusting for improvements and embracing cutting-edge tools and technology (such as AI) to make content management operations workflows more streamlined and time and cost efficient. In addition to working with colleagues within SER, the role will require building relationships across the Selling Partner Empowerment, Communities and Trust (SPECT) organization, with cross functional stakeholders as well as with the external agencies and partners that support key marketing objectives. They will partner to create and implement a new digital asset management best practices playbook to develop standards for the team and the organization.Key job responsibilities•Own digital asset management (DAM) workflow and management, across the enterprise to advise on content management best practices, processes, technologies and ensuring compliance of media use and efficiencies of scale•Lead and support a team of Content Managers. Mentor, empower and foster critical thinking, and innovation•Leverage new tools and technologies to make asset management operations more efficient. Introduce new tools and technologies to stay current with industry trends•Communicate and teach best practices across the organization for end-user support across the teams•Develop data ROI including own metrics/dashboards of incoming and outgoing assets and reporting•understanding coding languages including PythonAbout the teamThe Seller External Relations (SER) team ensures that Amazon is viewed globally by external audiences as a valuable, accessible, partner who respects and celebrates the success of its sellers. We create content and tools that demonstrate and celebrate the positive experiences of sellers on Amazon to other sellers, the general public, and influentials (e.g., media and policymakers) with the goal of improving their perception of the experience and benefits of selling in our store.BASIC QUALIFICATIONS- Bachelor’s degree in Marketing, Library Sciences, or related field- 7+ years’ working within media management and leading processes- Experience organizing and managing large sets of assets across an ecosystem of tools linked to a DAM (Digital Asset Management) (Cantemo), and fulfilling asset requests in a fast-paced, deadline- driven creative environment.- Experience working with Cloud storage, remote Editing environments and various types of CMS’- 5+ years’ experience on a creative team in an ad agency or corporate marketing department ...

Are you a coder who loves to write? Do you want to have a profound impact on the future of Cloud Technology? The Technical Content Experience (TCX) team, also known as AWS Documentation, is looking for a programmer writer to support Amazon OpenSearch, a fully managed service that makes it easier to deploy, operate, and scale OpenSearch (now supporting Apache Lucene 9) clusters securely and cost-effectively on AWS. You will need a technical background with experience writing technical documentation. You should also understand identity and access management concepts and have respect for security best practices. You should have a unique ability to think big and anticipate how customers will want to use AWS services together to deliver results.This is an opportunity to explain complex information concisely. The successful candidate will demonstrate a history of seamless interactions with software developers, technical product managers, developer advocates, customer representatives, and customers. This is a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Join us on our journey to provide high-quality documentation and code examples to our customers.AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.1002710028Key job responsibilities* Create and maintain technical content for Amazon OpenSearch customers that is accurate, discoverable, and well-organized.* Work with metrics and stakeholders to make improvements to OpenSearch documentation and UX to continually improves customer experience.* Develop scripts, sample code, and technical procedures that are easy to use.* Produce multi-service code examples that reflect common customer journey and usage patterns.* Develop and formalize working relationships and processes to ensure code examples in guides are up to date, run as expected, and have unit tests.* Develop and lead initiatives on the Code Examples team to improve code example delivery and publication mechanisms.* Provide thorough and insightful peer code reviews.* Mentor junior team members in team tools and processes, and provide guidance in how to create and publish code examples.* Implement efficiencies that increase team output.* Anticipate customer needs and be the "first customer".* Dive deep to become a subject-matter expert in your area of ownership.* Impact product CX, UX design, roadmap priorities, and engineering team goals.A day in the lifeOur team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS* Degree or certification in a relevant technical field or equivalent experience* A minimum of 5 years in a technical writing or programming role with high-quality written work artifacts* Proven experience designing and delivering developer-oriented documentation* Experience with or understanding of cloud computing, including cloud storage technologies* Experience with open-source libraries* Experience with API documentation* Experience working directly with software engineering and development teams* Strong written and verbal communication skills* Passion for learning new tools, programming languages, and techniques* Passion to thrive in a fast-paced, ever-changing environment* A proactive and open-minded attitude to resolving problems and delivering results ...

Benefits Experience & Technology (BXT) is on a mission to revolutionize the employee benefits experience. We're seeking a customer-obsessed Benefits Content Strategist to join us in building unparalleled solutions that support the health, wealth, and wellbeing of our global workforce.Key job responsibilities- Write and edit compelling messaging for new benefits features, including product descriptions, regulatory notifications, navigation, and tooltips- Creates, publishes, and maintains headless content in an enterprise content management system. - Leads content projects with multiple stakeholders across teams to launch, promote, or educate employees about benefits and other resources- Anticipate user needs to craft concise, actionable copy for complex concepts and desired actions- Collaborate closely with product and UX teams to align content across the user experience- Leverage data and user feedback to guide impactful content recommendations- Influence content strategy through thoughtful discussions with key stakeholders- Continuously optimize content based on user feedback and performance metrics- Establish and maintain a tone of voice aligned with the Amazon brand, tailored to employees- Ensure all product content aligns with brand, legal, and accessibility requirementsA day in the lifeIn this role, you will craft content that guides employees as they discover, enroll in, and manage their benefits. Working alongside product designers, researchers, and benefits managers, you will develop and execute a user focused content strategy that helps employees navigate the product, understand their available options, take necessary actions, and resolve issues. You will manage the lifecycle of important employee benefits content. Additionally, you will refine a global content strategy based on user research and A/B testing to optimize the overall user experience.In this role, you will craft content that guides employees as they discover, enroll in, and manage their benefits. Working alongside product designers, researchers, and benefits managers, you will develop and execute a user focused content strategy that helps employees navigate the product, understand their available options, take necessary actions, and resolve issues. You will manage the lifecycle of important employee benefits content. Additionally, you will refine a global content strategy based on user research and A/B testing to optimize the overall user experience.About the teamBXT designs, deploys, and manages benefits on behalf of 1.5+ million Amazonians and their families worldwide. We're investing in solutions that make it easier than ever for employees to navigate their benefits, get the support they need, and lead healthier lives. Whether it's accessing medical care, starting a family, or planning for retirement, we're redefining the status quo through a personalized mobile and web-based product that anticipates employee needs, surfaces relevant information and actions, and empowers Amazonians to maximize the value of their comprehensive benefits.BASIC QUALIFICATIONS- 8+ years writing experience in roles like public relations, communications, or technical writing- Demonstrated ability to translate technical or functional content into engaging, user-friendly material- Experience writing Content for complex products- Proven track record of delivering content projects involving multiple stakeholders- Exceptional copywriting and editing skills ...

As part of the Seller External Relations Strategy & Creative team, we use our creative and storytelling expertise, as well as knowledge gained from direct engagement with sellers and our audience, to tell the right stories in the most impactful ways. We leverage the voice of the seller to generate compelling storytelling and narratives at scale for influential-targeted paid, earned, and owned channels. We build from a combination of: 1) intentional seller story selection; 2) rich visual media; 3) data driven narratives; and 4) other creative visual content. We tell our Small Business and seller stories across an omni-channel landscape to achieve our goals. The Editorial team is looking for a seasoned journalist with a keen eye for storytelling and the ability to handle multiple, high impact assignments across various formats on deadline. You will be responsible for delivering relevant, accurate and engaging content to our audience, often with a data driven viewpoint. As a Business Content Journalist, you will play a pivotal role in driving our messaging strategy across a range of content formats. You will collaborate closely with cross-functional teams including Creative, Product, Legal, Public Relations, Public Policy and consumer business teams to create impactful and persuasive copy that captures the attention of our audience and resonates with them. Your creativity, attention to detail, and ability to work autonomously on editorial deadlines allow you to deliver results while also thinking ahead and pitching the next big story idea. There may be potential for this role to be remote. Key job responsibilitiesResearch and investigate news stories to gather relevant information from reliable sources.Conduct interviews with key individuals to gather first-hand information.Write well-crafted, concise, and compelling articles, features, and reports.Stay up to date with current Amazon events, news trends, and emerging topics to pitch and develop story ideas.Verify facts, cross-check information, and ensure accuracy in reporting.Adhere to journalistic principles, ethics, and editorial guidelines in all aspects of newsreporting.About the teamThe Seller External Relations (SER) team ensures that Amazon is viewed globally by external audiences as a valuable, accessible, partner who respects and celebrates the success of its sellers. We create content and tools that demonstrate and celebrate the positive experiences of sellers on Amazon to other sellers, the general public, and influentials (e.g., media and policymakers)BASIC QUALIFICATIONSBachelor's degree in Journalism, Communications, English or a related field. 8+ years of experience as a journalist and a proven track record of reporting across different beats/topics. News judgment and the ability to identify a compelling story. Proficiency in adhering to journalistic ethics and AP guidelines. Ability to work under pressure, meet deadlines and handle multiple assignments simultaneously.Attention to detail and accuracy in reporting. Demonstrated portfolio of writing compelling and impactful articles across various channels and formats. ...

As the world’s largest cloud provider, Amazon Web Services (AWS) is redefining the cloud computing industry with more than 200 featured products and services. AWS Support teams span across the globe and implement innovative cloud computing solutions and solve technical problems.AWS is deeply committed to leading the web services marketplace, and one of the key measures of success is to support the community of developers who consume our products and services. To support this, the AWS Intelligent Knowledge Experience & Tech team plays a vital role in creating knowledge content for our AWS support team and our customers.Amazon Web Services Customer Support (CS) has an opening for a Technical Writer who thrives in a dynamic, fast-paced environment and has a strong content and technical writing background. As a Technical Writer, you will be responsible for creating and maintaining high-quality knowledge base content to enable the customer support team to resolve customer issues. Our dynamic department requires the content team to be organized and responsive to emerging situations and products that require content support. You will work with internal groups to identify and document processes, procedures, and customer responses. You will explain complex information and processes in a clear and concise manner and work with the CS teams to ensure the accuracy of articles you publish. You will play a significant role in the development of a successful and effective global AWS Support team. Key job responsibilitiesKey job responsibilitiesThe primary responsibilities for a Technical Writer include:· Write and edit internal-user knowledge center content describing policies and procedures that support AWS CS.· Write and edit knowledge center content used to communicate with external customers to resolve issues.· Collaborate with the AWS CS operations team to optimize and maintain internal and external content, while maintaining a high bar for quality.· Work directly with CS operations and other internal teams ensure accurate and timely delivery of knowledge center articles to support emerging issues.· Work collaboratively with internal stakeholders to define sustainable processes to create and publish knowledge center content.· Create, and maintain knowledge center articles and external communication used by a global internal audience with varying skill levels.· Use writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of AWS.· Manage all aspects of the documentation process—from planning to content maintenance.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS· Bachelor’s degree from an accredited university or have equivalent industry or military experience.· 5+ years as a technical editor or writer of technical documentation.· Experience applying and updating style guides for multiple audience types.· Experience working in Content Management Systems and structured authoring environments. ...

Do you have a passion for words and ideas grounded in strategic thinking? Does being a part of an agile team where your ideas have the potential to reach (many) millions make you excited? Are you picturing working on and promoting exciting consumer-facing products, where every single team member, you included, is a critical voice in the decision-making process? If so, you might just be the Growth Marketing Copy Strategist that the Amazon Music Copy Strategy team is looking for! Key job responsibilities- Quickly adopt guidelines, frameworks, and other brand parameters and ensure that the quality of copy is upheld across all asks- Make informed copy decisions based on expertise, best practices, guidelines, and research- Write succinct and scalable copy for product launches, promotions, and copy testing - Track, organize, and document any learnings from testing to be integrated into copy resources for scale - Collaborate and earn trust with designers, researchers, product leads, and marketing partners A day in the lifeAt Amazon Music, our Copy Strategists are big thinkers who love little detail). They’re fans of audio content (music, podcasts, and now...audiobooks!) and they let fandom drive their work and the pursuit of the best customer experience. As a Growth Marketing Copy Strategist, you’ll work cross-functionally with our Growth Marketing team to help shape how we show up for fans, artists, and creators across a wide range of Marketing channels. You'll collaborate with an exceptional group of UX and Marketing copy strategists, brand strategists, researchers, and designers. Day to day, you'll develop copy based on messaging frameworks and guidelines and write in a way that drives clarity and maintains consistency in our brand tone of voice. About the teamAmazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.BASIC QUALIFICATIONS- 5+ years of experience as a Growth Marketing Copywriter or similar role in an agency or in-house setting, writing copy across a wide range of channels...and a portfolio that reflects!- High proficiency in English, with exceptional grammar and copywriting skills- Strong bias for action in a fast-paced, metrics-driven environment- Ability to make informed and strategic copy recommendations that you can back up with expertise, best practices, testing/research learnings, guidelines, and relevant frameworks- Strong sense of when to disagree and commit (even if you’ve made an incredibly informed recommendation!)- Ability to be flexible, nimble, and action-oriented so you can navigate changes or feedback and meet deadlines effectively- Have experience testing copy across a wide range of Marketing channels. Must understand key channel differences, so that copy can be tailored appropriately.- Ability to quickly adopt guidelines, tone of voice frameworks, and other brand parameters and uphold the quality of copy accordingly.- Have an understanding of writing copy for a global audience and the limitations that come with it ...

• Perform visual inspection of printed books and technical review of files, identify root cause of errors, and recognize trends and areas for improvement to the file ingestion experience.• Own and prioritize daily work allocation based on business needs to meet SLA and communicate risks proactively.• Work effectively in an ambiguous work environment and communicate with team members and leadership regularly.• Support internal stakeholders by researching, driving solutions and providing technical answers or solutions in non-technical terms to customer inquiries.• Innovate and drives improvement to the customer experience.• Build effective relationships with other departments and divisions of Amazon.• Consistently deliver results on improvement projects.• Gain SME in technical areas owned by the team and maintain resources and documentation for all areas of responsibility.• Maintain, deliver and evaluate metrics to facilitate product and process improvements.• Meet business metrics and contact goals - SLA, AHT, accuracy (quality).Key job responsibilitiesFile Quality is a part of Global Publishing Solutions Technical Services Team. Technical Process Specialists research and troubleshoot issues associated with file ingestion and manufacturing for both the Kindle Direct Publishing (KDP) and Kindle Enterprise Publishing (KEP) platforms. We own the operational aspects of the KDP DIY platform, KEP DIY & Mass Ingestion Operations, Print-on-Demand manufacturing, and self-service creation tools. The Technical Process Specialist reviews current file ingestion processes and quality to identify process and quality improvement opportunities. File Quality also owns the Print Quality Assurance (PQA) process for both Print On Demand platforms (KEP and KDP) in addition to the KEP External Vendor Processes (Manual Formatting) for KEP POD. TS provides product support for the GPS PM team, additionally, the FQ team serves the following teams within the Books org and Amazon: Customer Service, KDP Support, KEP Support, Enterprise POD Content Acquisition Team, Amazon Publishing, Comixology, Product Management, Dev, Manufacturing and business leaders.About the teamThe file quality team works daily to improve publishing tools and educate publishers, simplifying the book publishing experiences for our independent and enterprise publishers. We own and improve content quality for print and digital publishing and create a positive, problem solving environment that balances reactionary thinking with forward/big thinking. BASIC QUALIFICATIONS• BA/BS (preferably in a graphics-related field), or an associates degree with minimum of 3 years graphics-related work experience.• Available to work evenings and weekends as needed• Candidate must be assigned to CHS11 ...

The vision of the Product Knowledge Ontology Team is to provide a standardized, semantically rich, easily discoverable, extensible, and universally applicable body of product knowledge that can be consistently utilized across customer shopping experiences, selling partner listing experiences and internal enrichment of product data. We aim to make product knowledge compelling, easy to use, and feature rich. Our work to build comprehensive product knowledge allows us to semantically understand a customer’s intent – whether that is a shopping mission or a seller offering products. We strive to make these experiences more intuitive for all customers.As an Ontologist, you work on a global team of knowledge builders to deliver world-class, intuitive, and comprehensive taxonomy and ontology models to optimize product discovery for Amazon web and mobile experiences. You collaborate with business partners, data science and engineering teams to deliver knowledge-based solutions to enable product discoverability for customers. In this role, you will directly impact the customer experience as well as the company’s product knowledge foundation.Key job responsibilities* Develop logical, semantically rich, and extensible data models for Amazon's expansive product catalog* Ensure our ontologies provide comprehensive sub-domain coverage that are available for machine ingestion and inference* Research worldwide understanding of Amazon products to develop scalable data models that solve customer problems and enhance product discoverability* Create new schema using Generative Artificial Intelligence (generative AI) models* Expand existing data retrieval techniques by utilizing our extensive product catalog and query languages* Analyze website metrics and product discovery behaviors to make data-driven decisions on optimizing our knowledge graph data models globally* Contribute to the development of new tool features and processes for the Ontology team* Drive alignment to ontology modeling and technology best practices and principles within our organization and across Amazon* Coordinate cross-functional projects with a broad range of technical and non-technical teamsAbout the teamOur team has a global presence: we celebrate diverse cultures and backgrounds within our team and our customer base. We are committed to furthering our culture of inclusion, offering continuous access to internal affinity groups as well as highlighting diversity programs. We care about your career growth, from your initial company introduction and training sessions, to continuous support throughout your entire career at Amazon. We recognize each team member as an individual, and we will build on your skills to help you grow. We have a broad mix of experience levels and tenures, and we are building an environment that celebrates knowledge sharing.BASIC QUALIFICATIONS* Degree in Library Science, Information Systems, Linguistics or equivalent professional experience * 3+ years of relevant work experience working in ontology and/or taxonomy roles * Proven skills in data retrieval and data research techniques * Ability to quickly understand complex processes and communicate them in simple language * Ability to communicate knowledge-based requirements and needs to engineering and retail teams * Familiarity with Semantic Web technologies (RDF/s, OWL), query languages (SPARQL) and validation/reasoning standards (SHACL, SPIN) * Knowledge of open-source and commercial ontology engineering editors (e.g. Protege, TopQuadrant products, PoolParty) * Detail-oriented problem-solving, ability to work in fast-changing environment and manage ambiguity * Proven track record of strong communication and interpersonal skills * Proficient English language skills ...

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.We are looking for those candidates who just don’t think out of the box, but make the box they are in ‘Bigger’. The future is now, do you want to be a part of it? Then read on! Key job responsibilities• Maintain and follow strict confidentiality as customer privacy is our biggest tenet• Work with a range of different types of data including but not limited to text, speech, image, and video in Italian• Deliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software, as part of Amazon's commitment to developing and deploying AI responsibly.• Serve as a subject matter expert for Machine Learning (ML) data workflows, demonstrating proficiency in researching, generating factually and grammatically accurate responses, ranking responses, creating grammatically correct text, and annotating images and videos• Capable of making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks.• Eye for detail and ability to pivot from one category of requirement to another instantaneously.• Demonstrate support for daily operational deliverables like AHT, quality, TAT for multiple task types assigned to you and the team• Analyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs.• Responsible for identifying day-to-day process and operational issues in SOP, tools and suggest changes to unblock operations• Demonstrate ownership in floor support to clarify internal queries during execution on need basisA day in the lifeWe are looking for a ML Data Associate (MLDA) to undertake the task of foundational labeling functions, such as dialogue evaluation on speech, text, audio, video data.Your ability to concentrate, multi-task and your high attention to detail helps you deliver high-quality work as well as maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information. You will be a part of a diverse team with the shared vision of improving customers’ lives with practical, useful generative AI innovations. An inner drive, individuality, and a creative mind are extremely beneficial.About the teamThe team works strictly in the office Monday through Friday with an eight-hour shift. We are constantly looking for ways to improve our capabilities and deliver the best product possible. Diverse team, regular meetings, trainings, and Amazon events throughout the year await you.BASIC QUALIFICATIONS• Fluent proficiency in Italian language, including grammar and spelling (both written and spoken). • Comfortable working with speech from various dialects and accents of one or more of the following regional languages: Italian• Business proficiency (B1+) in English language. • High-School or equivalent diploma. • 2+ years of professional work experience with demonstrated task execution ability ...

The Content Security Team is seeking a Third Party (3P) Security Lead based in Culver City, CA. This broad-ranging role manages efforts relating to the protection of content, IP, and brand while working closely with 3P service providers (apps and facilities) that handle content. Primary responsibilities include management of 3P security controls, 3P security operating manuals, 3P security assessments and remediation, and 3P leak/incident response. This role prioritizes integrating with existing Amazon security capabilities to design, implement, and maintain security systems to content production environment. Additionally, the role requires subject matter expertise in the content creation process to implement security measures that are relevant to content production teams' nuanced process. Lastly, the role requires ability to build operational metrics through mechanisms and drive process improvement.BASIC QUALIFICATIONS- * 5+ years experience in developing, implementing, and enhancing content security controls- * 5+ years experience in performing security assessments and managing remediation for content handling environment using content specific security controls (e.g. watermarking, fingerprinting, MPA Best Practices, etc.)- * 5+ years experience in performing security audit for 3P systems- * 5+ years experience in producing secure configuration guidelines for 3Psystems- * Experience in building of or integrating with foundational security measures such as asset discovery, end point security, vulnerability management, monitoring, threat intelligence, network security, identity and access management, and SOC.- * Experience in producing written and verbal presentation to security and business leadership- * Experience in reviewing or performing TPN film industry security assessment reports ...

At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.ABOUT THIS ROLEAs a member of the North America Publisher Partnerships team, you will hold a multifaceted role that helps determine and execute Audible’s strategic initiatives concerning its content partners, including some of the world’s biggest publishers. You will work with various departments across the business to assist in the development, execution, and management of our relationships with content partners. Through your business knowledge and negotiation skills, you will work with the team to help design deal structures and drive Audible’s growth into the future. ABOUT YOUWe’re looking for an experienced negotiator with a strong ability to develop and execute new content opportunities. You will have proven decision-making, problem-solving, analytical and quantitative skills with demonstrated ability to manage the business by the numbers. You're an analytical and creative thinker who can ask the right questions and develop a point of view that will influence decisions and drive Audible’s continued success.As an Associate Director, North America Publisher Partnerships, you will...- Identify and investigate new partnership opportunities which support Audible’s strategic goals- Develop deal structures and evaluate deal economics with constituents across the organization (Finance, Legal, Product, Content, Strategy)- Negotiate terms for new distribution and content opportunities- Create written reports and presentation materials for executives which communicate financial analysis, strategic perspective, and drive toward a recommendation- Prepare projects for internal support and valuation through data collection and preparation of P&Ls and proposed deal terms- Monitor the competitive landscape to identify emerging areas of opportunity and potential risks- Engage with content partners to ensure ongoing relationship development and management- Coordinate with key stakeholders within Audible (Legal, Finance, Marketing, PR, Content Services, Business Development, etc.) to draft and process contracts, implement deals, and give exposure to partners via our merchandising and marketing teams- Track and communicate deal terms within the organization and act as the first line of enforcement of deal terms if necessaryABOUT AUDIBLEAudible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.BASIC QUALIFICATIONS- Bachelor’s degree- 5+ years of negotiation experience and relationship management- Demonstrated proficiency in developing financial models and analyzing large data sets ...

Have you always wanted to be a part of something bigger - something that charts a course for the future? Do you love seeing the result of your work reflected in the world around you? Do you thrive on solving problems, spotting patterns and working in an ever-changing environment? Then please, read on!Key job responsibilities• Work with a range of text, speech and other types of data in Italian• Deliver high-quality labelled data, using guidelines provided to meet our KPIs, and using in-house tools and software.• Report issues with tools and software as and when they occur.• Show Ownership and initiative when providing feedback for improvements to existing tooling that can increase the amount and quality of the data we process - we believe every ground-breaking change starts with a small idea!• Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.What We Offer • Opportunity to work in a leading world-class organization, dedicated to making everyday life simpler for millions of people• Competitive salary• Benefits packageA day in the lifeWe are looking for a Data Associate (DA) to undertake the task of foundational labelling functions, such as dialogue evaluation on speech & text data, to assess and improve Alexa’s performance in everyday situations. To effectively change the world, you need to be a bit different - your adaptability, focus, and attention to detail in a constantly shifting environment are unparalleled; you pride yourself on your ability to recognise issues - and come up with elegant and innovative solutions. You will be a part of a diverse team with the shared vision to make huge strides in the world of technology and the way we use Artificial Intelligence. So, an inner drive, individuality, and a creative mind are extremely beneficial.About the teamThe Amazon Data Services organization provides data creation, curation, and analytics services to help develop, test, and train the Alexa AI. We work closely with Amazon Machine Learning (ML) Science and modelling teams, providing the critical data they need to improve Alexa’s speech recognition and language understanding capabilities.BASIC QUALIFICATIONS• Speak, write, and read fluently in Italian• Comfortable working with speech from various dialects and accents of one or more of the following regional languages: Italian• High-School or equivalent diploma • Speak, write, and read fluently in English • Knowledge of Microsoft Office products and applications ...

Amazon Publishing is seeking an innovative, passionate, market-savvy Acquisitions Editor with a focus on romance novels for the Montlake imprint. The ideal candidate should be a self-starter with high judgement, exceptional communication skills, meticulous attention to detail, strong editorial and project management experience, and established industry relationships. You will be responsible for discovering and acquiring exceptional content, managing author and agent relationships, and collaborating with marketing, publicity, production, design, author relations, and IP teams to deliver quality books and world-class author experiences. This is a multi-faceted job in a fast-paced, high productivity environment that requires flexibility, forward-thinking, and a sense of humor. Position is based in Seattle office with possibility of New York office for the right candidate.Key job responsibilitiesIdentify, evaluate, and develop submissions, projects, and proposals to acquire primarily for Montlake, including: Monitoring trend and sales data with keen eye for romance and commercial fiction Working closely with authors to develop their work and careers Working closely with internal teams to shepherd work from manuscript through publication and beyond Building and maintaining strong relationships with literary agentsAbout the teamAmazon Publishing is the full-service publishing arm of Amazon. Our mission is to invent new and better ways to connect authors and readers.BASIC QUALIFICATIONS Strong track record of discovering, developing, and publishing bestselling titles and authors Strong negotiation skills along with knowledge of standard publishing contracts and P&Ls Strong project management experience and ability to hit deadlines Strong written and verbal communication skills Demonstrated analytical thinking paired with excellent editorial sensibility Demonstrated ability to work effectively within a team setting Fluent in all office applications including Word, Excel, Outlook, Salesforce ...

Have you always wanted to be a part of something bigger - something that charts a course for the future? Do you love seeing the result of your work reflected in the world around you? Do you thrive on solving problems, spotting patterns and working in an ever-changing environment? Then please, read on!Key job responsibilities• Work with a range of text, speech and other types of data in French• Deliver high-quality labelled data, using guidelines provided to meet our KPIs, and using in-house tools and software.• Report issues with tools and software as and when they occur.• Show Ownership and initiative when providing feedback for improvements to existing tooling that can increase the amount and quality of the data we process - we believe every ground-breaking change starts with a small idea!• Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.What We Offer • Opportunity to work in a leading world-class organization, dedicated to making everyday life simpler for millions of people• Competitive salary• Benefits packageA day in the lifeWe are looking for a Data Associate (DA) to undertake the task of foundational labelling functions, such as dialogue evaluation on speech & text data, to assess and improve Alexa’s performance in everyday situations. To effectively change the world, you need to be a bit different - your adaptability, focus, and attention to detail in a constantly shifting environment are unparalleled; you pride yourself on your ability to recognise issues - and come up with elegant and innovative solutions. You will be a part of a diverse team with the shared vision to make huge strides in the world of technology and the way we use Artificial Intelligence. So, an inner drive, individuality, and a creative mind are extremely beneficial.About the teamThe Amazon Data Services organization provides data creation, curation, and analytics services to help develop, test, and train the Alexa AI. We work closely with Amazon Machine Learning (ML) Science and modelling teams, providing the critical data they need to improve Alexa’s speech recognition and language understanding capabilities.BASIC QUALIFICATIONS• Speak, write, and read fluently in French• Comfortable working with speech from various dialects and accents of one or more of the following regional languages: French• High-School or equivalent diploma • Speak, write, and read fluently in English • Knowledge of Microsoft Office products and applications ...

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.We are looking for those candidates who just don’t think out of the box, but make the box they are in ‘Bigger’. The future is now, do you want to be a part of it? Then read on! Key job responsibilities• Maintain and follow strict confidentiality as customer privacy is our biggest tenet• Work with a range of different types of data including but not limited to text, speech, image, and video in German• Deliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software, as part of Amazon's commitment to developing and deploying AI responsibly.• Serve as a subject matter expert for Machine Learning (ML) data workflows, demonstrating proficiency in researching, generating factually and grammatically accurate responses, ranking responses, creating grammatically correct text, and annotating images and videos• Capable of making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks.• Eye for detail and ability to pivot from one category of requirement to another instantaneously.• Demonstrate support for daily operational deliverables like AHT, quality, TAT for multiple task types assigned to you and the team• Analyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs.• Responsible for identifying day-to-day process and operational issues in SOP, tools and suggest changes to unblock operations• Demonstrate ownership in floor support to clarify internal queries during execution on need basisA day in the lifeWe are looking for a ML Data Associate (MLDA) to undertake the task of foundational labeling functions, such as dialogue evaluation on speech, text, audio, video data.Your ability to concentrate, multi-task and your high attention to detail helps you deliver high-quality work as well as maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information. You will be a part of a diverse team with the shared vision of improving customers’ lives with practical, useful generative AI innovations. An inner drive, individuality, and a creative mind are extremely beneficial.About the teamThe team works strictly in the office Monday through Friday with an eight-hour shift. We are constantly looking for ways to improve our capabilities and deliver the best product possible. Diverse team, regular meetings, trainings, and Amazon events throughout the year await you.BASIC QUALIFICATIONS• Fluent proficiency in German language, including grammar and spelling (both written and spoken). • Comfortable working with speech from various dialects and accents of one or more of the following regional languages: German • Business proficiency (B1+) in English language. • High-School or equivalent diploma. • 2+ years of professional work experience with demonstrated task execution ability ...