Editorial, Writing, & Content Management

As part of the Seller External Relations Strategy & Creative team, we use our creative and storytelling expertise, as well as knowledge gained from direct engagement with sellers and our audience, to tell the right stories in the most impactful ways. We leverage the voice of the seller to generate compelling storytelling and narratives at scale for influential-targeted paid, earned, and owned channels. We build from a combination of: 1) intentional seller story selection; 2) rich visual media; 3) data driven narratives; and 4) other creative visual content. We tell our Small Business and seller stories across an omni-channel landscape to achieve our goals. The Editorial team is looking for a seasoned journalist with a keen eye for storytelling and the ability to handle multiple, high impact assignments across various formats on deadline. You will be responsible for delivering relevant, accurate and engaging content to our audience, often with a data driven viewpoint. As a Business Content Journalist, you will play a pivotal role in driving our messaging strategy across a range of content formats. You will collaborate closely with cross-functional teams including Creative, Product, Legal, Public Relations, Public Policy and consumer business teams to create impactful and persuasive copy that captures the attention of our audience and resonates with them. Your creativity, attention to detail, and ability to work autonomously on editorial deadlines allow you to deliver results while also thinking ahead and pitching the next big story idea. There may be potential for this role to be remote. Key job responsibilitiesResearch and investigate news stories to gather relevant information from reliable sources.Conduct interviews with key individuals to gather first-hand information.Write well-crafted, concise, and compelling articles, features, and reports.Stay up to date with current Amazon events, news trends, and emerging topics to pitch and develop story ideas.Verify facts, cross-check information, and ensure accuracy in reporting.Adhere to journalistic principles, ethics, and editorial guidelines in all aspects of newsreporting.About the teamThe Seller External Relations (SER) team ensures that Amazon is viewed globally by external audiences as a valuable, accessible, partner who respects and celebrates the success of its sellers. We create content and tools that demonstrate and celebrate the positive experiences of sellers on Amazon to other sellers, the general public, and influentials (e.g., media and policymakers)BASIC QUALIFICATIONSBachelor's degree in Journalism, Communications, English or a related field. 8+ years of experience as a journalist and a proven track record of reporting across different beats/topics. News judgment and the ability to identify a compelling story. Proficiency in adhering to journalistic ethics and AP guidelines. Ability to work under pressure, meet deadlines and handle multiple assignments simultaneously.Attention to detail and accuracy in reporting. Demonstrated portfolio of writing compelling and impactful articles across various channels and formats. ...

Amazon is among the top 10 most-visited website worldwide. Amazon's search experience is central to how hundreds of millions of customers shop using billions of queries to find products for sale. The scale and impact of Amazon Search is huge.Within the Amazon Search organization, the MIDAS (Metrics, Insights, Data Annotation for Search) team delivers high quality labeled data at scale in order to improve the search experience for shopping on Amazon through AI model training and evaluation as well as to produce metrics that measure our customer experiences. We focus on agility, linguistic expertise, high standards for data integrity, enabling self-service, and frugality of resources in order to meet or exceed our customers' expectations. We collaborate closely with several machine learning (ML) applied science, engineering, and product teams that develop and test ML models to improve the quality of semantic matching, ranking, computer vision, image processing, and augmented reality.The Language Engineer role in the MIDAS team owns the creation of the data annotation workflow, writing intuitive and labeler-friendly annotation guidelines, data wrangling and analysis, specifications for labeling UI templates, and reporting of labeled data quality metrics to deliver on internal customers' requirements and achieve the desired Amazon customer outcomes. In order to achieve high rates of accuracy and consistency in labeled data outputs, Language Engineers apply linguistic (i.e., semantics, syntax, pragmatics) and scripting expertise to overcome natural language processing and language understanding challenges.Key job responsibilities* Design and develop data annotation guidelines and workflows.* Manage and process large amounts of structured and unstructured data.* Adopt and design quality control metrics and methodology to evaluate the quality of data annotation.* Maximize productivity, process efficiency and quality through streamlined workflows, process standardization, documentation, audits and investigations on a periodic basis.* Handle annotation & data investigation requests from multiple stakeholders with high efficiency and quality in a fast-paced environment.* Collaborate with scientists, engineers, and product managers in defining metrics, guidelines, and workflows.* Initiate and contribute towards improvement projects, present solution proposals, and implement them.* Establish processes and mechanisms to onboard and train junior data associates on an ongoing basis.* Handle work prioritization and deliver based on business priorities.* Be flexible in changes to conventions deployed in response to customers’ requests and change workflows accordingly.BASIC QUALIFICATIONS* Bachelor’s or Master’s Degree in Linguistics, Computational Linguistics, Natural Language Processing (NLP), or other related field.* Relevant work experience of 5+ years.* Proficient in Python.* Knowledge of Regex, SQL, MS Excel, Git.* Ability to navigate a Unix terminal and use common command line tools.* Familiarity with annotation tools and workflows.* Excellent communication and strong organizational skills with a keen eye for details.* Comfortable working in a fast-paced, collaborative, and dynamic work environment.* Willingness to support several projects at one time and to accept reprioritization as necessary. ...

The vision of the Product Knowledge Ontology Team is to provide a standardized, semantically rich, easily discoverable, extensible, and universally applicable body of product knowledge that can be consistently utilized across customer shopping experiences, selling partner listing experiences and internal enrichment of product data. We aim to make product knowledge compelling, easy to use, and feature rich. Our work to build comprehensive product knowledge allows us to semantically understand a customer’s intent – whether that is a shopping mission or a seller offering products. We strive to make these experiences more intuitive for all customers.As an Ontologist, you work on a global team of knowledge builders to deliver world-class, intuitive, and comprehensive taxonomy and ontology models to optimize product discovery for Amazon web and mobile experiences. You collaborate with business partners, data science and engineering teams to deliver knowledge-based solutions to enable product discoverability for customers. In this role, you will directly impact the customer experience as well as the company’s product knowledge foundation.Key job responsibilities* Develop logical, semantically rich, and extensible data models for Amazon's expansive product catalog* Ensure our ontologies provide comprehensive sub-domain coverage that are available for machine ingestion and inference* Research worldwide understanding of Amazon products to develop scalable data models that solve customer problems and enhance product discoverability* Create new schema using Generative Artificial Intelligence (generative AI) models* Expand existing data retrieval techniques by utilizing our extensive product catalog and query languages* Analyze website metrics and product discovery behaviors to make data-driven decisions on optimizing our knowledge graph data models globally* Contribute to the development of new tool features and processes for the Ontology team* Drive alignment to ontology modeling and technology best practices and principles within our organization and across Amazon* Coordinate cross-functional projects with a broad range of technical and non-technical teamsAbout the teamOur team has a global presence: we celebrate diverse cultures and backgrounds within our team and our customer base. We are committed to furthering our culture of inclusion, offering continuous access to internal affinity groups as well as highlighting diversity programs. We care about your career growth, from your initial company introduction and training sessions, to continuous support throughout your entire career at Amazon. We recognize each team member as an individual, and we will build on your skills to help you grow. We have a broad mix of experience levels and tenures, and we are building an environment that celebrates knowledge sharing.BASIC QUALIFICATIONS* Degree in Library Science, Information Systems, Linguistics or equivalent professional experience * 3+ years of relevant work experience working in ontology and/or taxonomy roles * Proven skills in data retrieval and data research techniques * Ability to quickly understand complex processes and communicate them in simple language * Ability to communicate knowledge-based requirements and needs to engineering and retail teams * Familiarity with Semantic Web technologies (RDF/s, OWL), query languages (SPARQL) and validation/reasoning standards (SHACL, SPIN) * Knowledge of open-source and commercial ontology engineering editors (e.g. Protege, TopQuadrant products, PoolParty) * Detail-oriented problem-solving, ability to work in fast-changing environment and manage ambiguity * Proven track record of strong communication and interpersonal skills * Proficient English language skills ...

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. That is why Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. We are looking for highly motivated and talented candidates who will review generated data demonstrations and provide human feedback to train LLMs. The ideal candidate must demonstrate strong analytical and communication skills, attention to details, and a commitment to excellence.Key job responsibilities:As an AI Content Writer you will be responsible for reviewing machine and human generated demonstrations in order to generate preference data for training purposes. The tasks will be clearly defined, but will require a high degree of judgement in each case. The candidate will work closely with support teams, review guidelines, suggest updates to those guidelines, and engage in team calibrations to ensure the highest quality of data generation. You will also be a part of other initiatives across process improvements, SoP and guidelines formulation, diving deep to provide data insights as and when required. Your key responsibilities will include (but not limited to) the below:• Work on clearly defined use cases, but leverage a high degree of judgement to produce preference data.• Operate with autonomy• Leverage and demonstrate expertise in a wide array of competencies such as (but not limited to) Computer Science, Literature, Music, Mathematics, Economics and Travel• Identify issues and proactively report operational challenges• Identify process improvement opportunities (enhancements and pain points) at process/ function level• Demonstrate the ability to support small to medium scale process improvement projects• Contribute in mentoring / training junior data associates on an ongoing basis• Troubleshoot issues related to process and conduct root cause analysis if requiredKey job responsibilities• Create original and engaging content across multiple work types to train LLMs.• Write clear, concise, factually and grammatically correct responses that adheres to the Standard Operation Procedures (SOPs) and style guidelines to create visually appealing and effective content.• Proofread and edit content to ensure high-quality standards, accuracy, and consistency.• Research and verify content quality based on Content Guidelines. Approve or reject contents based on pre-defined guidelines and explain logical reasoning behind approve/reject decision.• Perform quality checks by reviewing and proofreading; provide feedback and training to coworkers and cross-company teams to ensure that quality standards are met.• Collaborate with cross-functional teams and other business units to monitor quality progress, investigate quality variations, develop and implement measures to drive quality improvement.• Develop a deep understanding of the subject matter expert (SMEs) for processes on the floor and collaborate with stakeholder teams to test new SOPs to gather insights, validate information, and ensure accuracy in content creation.• Support our leadership, business, and technical teams by actively participating in training, project/program management, etc., based on the group's needs and your own skills and inclinations.BASIC QUALIFICATIONS• Proven work experience as a Content Writer, Copywriter, or similar role.• Strong proficiency in English. Candidate must demonstrate language proficiency in all the following: verbal, writing, reading and comprehension. ...

As cloud, machine learning, and AI technologies continue to transform businesses, skilled individuals are in high demand. At AWS Training and Certification (T&C), we are passionate about revolutionizing the way people advance their cloud and generative AI skills and careers. We equip diverse builders of today and tomorrow with the knowledge they need to leverage the power of the AWS Cloud. Join our dynamic, fast-growing team and help us empower our customers to build cloud skills.The Amazon Web Services (AWS) Training and Certification team is seeking an experienced, driven, and collaborative Technical Editor to create and drive quality standards while editing AWS technical certifications in a rapidly evolving and expanding landscape for global delivery. The ideal candidate will have experience in exam development, have experience editing technical content, be detail driven, and be able to drive consistency and unity across multiple content deliverables. Working with Exam Development Program Managers and Subject Matter Experts on the team, you will use the editorial process to ensure a high-quality content experience.Key job responsibilities• Manage and maintain the editing process, ensuring multiple quality checks for organization, clarity of content, technical accuracy, and style.• Manage and maintain an internal style guide and word lists for group use.• Implement changes to content to align with internal style rules.• Manage editing schedules and workflows, work with internal stakeholders to adjust priorities and schedules as needed, and communicate timelines.• Periodically audit and review exam items to determine whether format or content changes/updates are required. • Remain current on new developments in technical writing, editing and publishing, including technological enhancements that may affect the company.• Facilitate and assist with exam development workshops (as needed)About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS• Bachelor’s Degree in English, Technical Communication, or related field, or equivalent work experience• 3+ years of experience editing content using/managing a style guide • 3+ years of experience editing technical content (exam content preferred) OR 3+ years of experience editing exam content (technical content preferred) • 3+ years of experience managing multiple projects and setting their schedules and priorities ...

Amazon Career Choice (www.AmazonCareerChoice.com) is a key product within Amazon's Associate Development organization supporting Associates in their career advancement goals. We're looking for an Assistant Editor to ensure the content employees read and hear – whether through the website, Inside Amazon, marketing materials or through their interactions with MyHR Live Support (MHLS) team members – is clear and accurate, consistent in tone and reading level, on brand, and accurately translated. The role is critical to ensuring flaw-free product launches and minimizing Associate confusion. As an Assistant Editor you'll work within a collaborative, analytical, fast-paced environment, and partner with MHLS, product owners, and the AET Global Content Creation & Delivery Team. You’ll be primarily responsible for translations and the day-to-day editing and publishing of content in the ERC Knowledge Base, a dynamic repository of Career Choice content used by MHLS to answer employee questions about Career Choice eligibility, budget, application flow, school availability and other program guideline topics. You'll also publish corresponding content on Inside Amazon and in Career Choice Marketing channels. You'll partner frequently with the Career Choice program team to plan for upcoming translation and publishing support. If you have exceptional writing skills and a passion for user content, we want to hear from you! Key job responsibilities- Facilitating translation process and translation reviews and localization- Own day-to-day content publishing in all required environments in all Career Choice supported languages- Own the product intake process and queue for product-related content requests, auditing and continually improving the process- Partner with various functional groups within Career Choice, creating and editing content as necessary- Coordinate with the AET Global Content team to ensure sufficient centralized support for translation- Drive org-wide transparency by providing critical communication and clear status of the initiatives you own- Identify, track, resolve and mitigate risks to ensure successful deliveryBASIC QUALIFICATIONS- Professional writing experience. - Writing and editing skills. - Written and spoken English language proficiency. - Written and spoken proficiency in two or more of the following languages: French, Canadian French, Italian, Spanish, German, Polish, Slovak, and Czech. - Bachelor’s degree or advanced studies in Foreign language major, Journalism, Professional Writing, Technical Writing, Communications, or similar field, or equivalent experience.- Proven knowledge working within Content Management Systems. - Strong editorial background and skill in proofreading and creating, implementing, and ensuring adherence to style guides. ...

Benefits Experience & Technology (BXT) is on a mission to revolutionize the employee benefits experience. We're seeking a customer-obsessed Global Content Editor to join us in building unparalleled solutions that support the health, wealth, and wellbeing of our global workforce.BXT designs, deploys, and manages benefits on behalf of 1.5+ million Amazonians and their families worldwide. We're investing in solutions that make it easier than ever for employees to navigate their benefits, get the support they need, and lead healthier lives. Whether it's accessing medical care, starting a family, or planning for retirement, we're redefining the status quo through a personalized mobile and web-based product that anticipates employee needs, surfaces relevant information and actions, and empowers Amazonians to maximize the value of their comprehensive benefits.In this role, you will be responsible for editing and ensuring the quality of global benefits content across major channels that span multiple teams at Amazon. You will manage the lifecycle of important employee benefits content. Working alongside product designers, researchers, and benefits managers, you will craft intuitive, user-focused content that helps employees navigate the product, understand their available options, take necessary actions, and resolve issues. You will develop and maintain comprehensive style guides, ensuring a seamless and consistent experience end-to-end. The ideal candidate has exceptional editing skills with a keen eye for detail, consistency, and clarity across a diverse customer user base. You have exceptional written and oral communication skills, with a keen eye for detail and technical aptitude. Proficiency in one or more content management systems and content structures, with a desire to continuously learn and grow, is essential. With comfort working amidst inherently ambiguous situations, you have an adaptability to adjust an editing approach for different content styles, channels, goals, or customer.Key job responsibilities- Perform all levels of content editing including structural editing, copyediting, and proofreading while adapting to appropriate styles for each content type and channel- Respond to customer requests to create and update content in our content management system in line with process and policy changes within defined contact SLAs and delivery timelines.- Reviewing and editing written content, such as articles, policies, assets, or content fragments for grammar and spelling, accuracy, clarity, and consistency - Identify opportunities to reuse content and reduce manual effort required to maintain duplicate information in multiple places.- Develop and maintain comprehensive copywriting guidelines and style guides- Apply principles of minimalism to provide customers with the right information at the right time without overwhelming them- Inform content strategy to enhance the customer experience based on research, content gaps, and existing content performance- Audit existing content and analyze data to maintain high standards of quality and consistency across all content- Establish and maintain a tone of voice aligned with the Amazon brand, tailored to employees- Communicate editorial decisions clearly to leadershipBASIC QUALIFICATIONS- Proven skill in content editing/writing with 3+ years of experience - Previous experience authoring, editing, and publishing headless content in a content management system - Strong communication abilities, both written and verbal - Ability to manage meetings and drive discussions effectively - Excellent collaboration, prioritization, and mentoring skills ...

Do you like helping small businesses grow? Do you enjoy working across organizations and scaling programs? Come join us as at Amazon B2B Payments & Lending! The Amazon B2B Payments & Lending team provides invoicing, working capital and payment acceptance solutions to Amazon Business customers, sellers and other small business customers across Amazon. We are part of the global Consumer Payments organization, who aims to delight our customers by building payment experiences and financial services that are trusted, valued and easy to use from anywhere in any way.B2B Payments and Lending Credit Strategy and Operations team is looking for a Sr. Underwriting Manager to join the B2B Payments team to manage the credit underwriting operations of the North America Pay by Invoice portfolio. The successful candidate will be a thought leader who can help build a best in class underwriting program. In this role, the candidate will drive credit policy changes and procedures related to underwriting operations, as well as manage a team of credit analysts responsible for manually reviewing and making credit decisions based on the customer’s financials and credit worthiness. The ideal candidate should possess strong people and credit management skills, directly support continuous improvement initiatives, be highly analytical, resourceful, customer-focused and team oriented, with outstanding communication skills and the ability to build strong relationships with key stakeholders. This is a management role directly managing a team of Credit Analysts; demonstrated success managing a team is a must.Key job responsibilitiesThe primary responsibilities of this role include, but are not limited to:• Manage day-to-day operations for the NA PBI Credit Operations team, which includes direct management of Credit Analysts responsible for daily processes• Coach and mentor Credit Analysts on policy, procedures and functional initiatives, and scale underwriting operations team• Assist in defining policies and product features to support automated and manual credit decisioning and monitoring• Establish, constantly improve, and be a thought leader for a credit adjudication and performance monitoring platform• Develop processes, mechanisms and Standard Operating Procedures (SOPs) to grow efficiently and in a scalable way• Review complex credit decisions that require manual reviews or exceptions• Identify, monitor and communicate the right metrics to measure process quality, decision quality and team productivity• Participate in program operations, partner with product managers and contribute to team-wide improvement goals• Own relationships with Sales and Business operations to ensure balance between customer needs and prudent risk managementBASIC QUALIFICATIONS• 8+ years of experience of Commercial underwriting using financial statements, bank statements or credit information• Experience in managing, implementing and executing an operations and underwriting program for a large, complex, multi-national portfolio• Interpersonal skills including written and oral communication skills necessary to build relationships and positively influence decision making.• 4+ years of experience managing and developing a global team• Experience managing complex projects with multiple stakeholders, including sales• Analytical and problem-solving skills, including the ability to recognize non-obvious patterns• High attention to detail and desire to roll up sleeves and solve problems at root cause• Effective time management, prioritization, and organizational skills• Growth potential to develop as a senior executive• Bachelor’s degree or equivalent is required• Experience in finance or bankingl ...

Ring Customer Support is hiring a seasoned wordsmith with a passion for delivering crisp and concise information to internal and external customers. This role will uphold dynamic editorial standards that meet customer needs, based on insights from user experience and engineering partner teams. This position will dive deep in real-time feedback and provide guidance to the content team on how to raise the bar on content. A successful candidate brings both editorial and project management experience and demonstrates the ability lead and persuade colleagues to ensure a unified approach to content development.Key job responsibilitiesLeads weekly editorial meeting to guide the Ring Customer Support content team on best practices and dynamic trends, based on data analysis.Conducts routine audits of internal associate knowledge base and external-facing customer troubleshooting content to close gaps.Serves as liaison between data insights and user experience leaders to ensure the most up-to-date information informs editorial strategy. Authors Amazon documents, including strategy papers, retrospectives, and style guides to ensure the content team continuously raises the bar on user experience. Collaborates with the Ring CS video producer and visual editor to shape strategy around troubleshooting videos and animations. BASIC QUALIFICATIONSCommunications-related degree or work experience (journalism, marketing, public relations, etc.). Five or more years of experience in a corporate environment in roles that required project ownership. ...

Are you a programmer who loves to write? Are you excited about centralized management of AWS services? The Technical Content Experience (TCX) group, also known as AWS Documentation is looking for a programmer writer to support AWS Cloud Governance services. These services include AWS Config, AWS Control Tower, AWS Audit Manager, and AWS Organizations. Cloud Governance services help customers establish a set of rules, processes, and reports to follow standards and company best practices. Ideally, you have both a technical background that facilitates easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. This is an opportunity to explain complex information concisely. You will become part of a customer-obsessed, dynamic team of talented and highly technical communicators. Join us on our journey to provide high-quality documentation and code examples for our customers!1002710028Key job responsibilities* Author and deliver high-quality, public-facing documentation and code sample content that is accurate, discoverable, relevant, usable, organized, and aligned with AWS style and standards* Use subject-matter expertise in your product and its relevant technologies to review product planning and design documents, and provide feedback to improve the customer experience* Develop, negotiate, and drive content strategy in alignment with product strategy* Engage with customers, gather data and feedback, and report insights around content performance metrics* Develop scripts, sample code, and technical procedures that are easy to use* Write customer-facing text for consoles and context-sensitive help panes* Help hire and develop writers on the team* Identify and drive opportunities to improve team efficiencyA day in the lifeOur team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS* Degree or certification in a relevant technical field or equivalent experience* A minimum of 3 years of experience designing and producing content for a technical audience such as Software Engineers, System Administrators, or IT professionals.* Experience using content publishing tools to write, format, manage, and publish technical content on the web* Ability to read and write basic example code in one or more programming languages, such as Python, Java, JavaScript, Ruby, C#, or Go ...

Are you a programmer who loves to write? Are you excited about diving deep into AI/ML concepts and helping customers adopt generative AI technology? The Technical Content Experience (TCX) group, also known as AWS Documentation, is looking for a programmer writer to support Amazon AI and ML services. These services include Health AI, Amazon SageMaker, Amazon Bedrock, and Amazon Q, and this role offers the opportunity to work on cutting edge Generative AI and Machine Learning technologies. Ideally, you have both a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. This is an opportunity to explain complex information concisely. You will become part of a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Join us on our journey to provide high-quality documentation and code examples to our customers!1002710028Key job responsibilities- Author and deliver high-quality documentation and samples- Develop, negotiate, and drive content strategy in alignment with product strategy- Engage with customers, gather data and feedback, and report insights around content performance metrics- Develop scripts, sample code, and technical procedures that are easy to use.- Help hire and develop writers on the team- Identify and drive opportunities to improve efficiencyA day in the lifeOur team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is a part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS- Degree or certification in a relevant technical field or equivalent experience- A minimum of 3 years of experience designing and producing content for a technical audience that include data scientists or business consumers of AI technologies- Experience using content publishing tools to write, format, manage, and publish technical content on the web- Ability to read and write basic example code in one or more programming languages, such as Python, Java, JavaScript, Ruby, C#, or Go ...

Are you a technical writer who is passionate about video games? Do you want to work with an AWS service that powers the world's most demanding games ? The Technical Content Experience (TCX) group, also known as AWS Documentation, is looking for a technical writer to support AWS Game Tech services.Key job responsibilities- Author and deliver high-quality conceptual, procedural, and API documentation- Develop, negotiate, and drive documentation plans in alignment with product strategy- Gather and analyze customer engagement data to improve content performance- Work with other writers to improve how we write- Identify and drive opportunities to improve process efficiencyA day in the lifeA Game Tech technical writer works on a team with other writers, contributing to the priorities of the Game Tech service. You’ll focus heavily on the doc lifecycle, creating documentation content plans, writing documentation, working within AWS services to gain domain expertise, and addressing customer feedback. In addition, you will spend time working with designers and product managers on early product and feature designs to improve the customer experience.About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, including developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, research, learn, and experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services, to influence product design and the customer experience. What we do makes a difference to our customers. We work and train together, so that we are always learning from one another. We celebrate and support the career progression of our team members.About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS- Degree or certification in a relevant technical field or equivalent experience- A minimum of 3 years of experience designing and producing content for a technical audience - Experience using content publishing tools to write, format, manage, and publish technical content on the web ...

Can you document and explain complex information clearly and concisely? Are you excited about diving deep into AI/ML concepts and helping customers adopt generative AI technology? The Technical Content Experience (TCX) group, also known as AWS Documentation, is looking for a technical writer to support Amazon AI and ML services. These services include Amazon SageMaker, which is our flagship machine learning service, Amazon Bedrock, and Amazon Q, and this role offers the opportunity to work on cutting edge Generative AI and Machine Learning technologies.Ideally, you have both a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. You will be part of a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Join us on our journey to provide high-quality documentation and code examples to our customers!1002710028Key job responsibilities- Author and deliver high-quality conceptual, procedural, and API documentation and code examples- Develop, negotiate, and drive content strategy in alignment with product strategy- Work with customer data, gather feedback and drive your insights into improving content performance and strategy- Work with other writers to improve how we write, and identify and drive opportunities to improve writer and process efficiency.A day in the lifeOur team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS- Degree or certification in a relevant technical field or equivalent experience- A minimum of 3 years of experience designing and producing content for a technical audience that include data scientists or business consumers of AI technologies- Experience using content publishing tools to write, format, manage, and publish technical content on the web- Ability to read and write basic example code in one or more programming languages, such as Python, Java, JavaScript, Ruby, C#, or Go. ...

As part of the Ring.com Ecommerce Team, the Content Manager will be a key player in orchestrating and program managing all content updates to the website for the US. This consists of product launches, sitewide campaigns, URL updates and updates to product positioning. This role will will manage all content authoring intake, content calendar, projects and capacity planning as well as manage the 3rd party relationship and billing with our Content Management System (CMS). This role will partner cross-functionally with Engineering, QA, Design, International and Product Strategy teams. This role will run the weekly deployments of all updates for the US, and partner closely with international authors to make sure updates are correct. This role is the gatekeeper of our site and required to be detail oriented in catching mistakes, missing information and/or broken systems before content goes live. This role will manage 4 content associates (who do the execution of all updates) and report directly to the Senior Merchandising Manager. Key job responsibilities * Own program management of all content authoring for the website * Own content calendar * Intake new project requests and work cross-functionally to stay on top of work-back-schedules * Manage 3rd party relationship with CMS tool, Contentful * Work closely with ecommerce team to optimize the content and consumer journey * Build strong internal relationships with US ECommerce, merchandising, operations and wider marketing & Global ECommerce team * Troubleshoot technical issues with the support of the QA and engineering teams * Manage a team of 4 content associatesAbout the teamOur company mission at Ring is to keep people close to what’s important. In order to do that the Ecommerce team owns our DTC website which provides products to purchase and information important to users to be educated to make a confident purchase decision. By adhering to a set vision, this person’s work will directly impact the customer experience and functionality of the website. BASIC QUALIFICATIONS- 4+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion ...

Want to work on the cutting edge of cloud technology? Can you explain complex information clearly, concisely, and accurately to a technical audience? If yes, consider joining us as a Senior Technical Writer on our Amazon Web Services (AWS) documentation team!As an experienced Senior Technical Writer, you are a creator and a leader whose work plays a key role in customer success. You are the first customer for new features and services, diving deep to understand how they work, then making it real for customers through technical content. You are the voice of the customer, whose insights drive the continuous improvement of the technical documentation, and the services themselves.While experience with cloud monitoring technologies is preferred, it is not required. You need hands-on technical experience, and the ability to dive deep into new tech quickly. You must also have the skills to work with organizational leaders, subject matter experts, and other writers to deliver results using agile models and processes. You should be comfortable writing API reference documentation, and writing and describing command-line and/or code examples.AWS has the most services, and more features within those services, than any other cloud provider–from infrastructure technologies like compute, storage, and databases, to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and the Internet of Things.Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.We have a formal mentor search application that lets you find a mentor who works best for you based on location, job family, job level etc. Your manager can also help you find mentors. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have multiple employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.100271002810030Key job responsibilities- Author and deliver high-quality documentation and UI text for developer tools and services.- Develop, negotiate, and drive content strategy in alignment with engineering product strategy.- Be the first “customer," providing technical feedback on new features and experiences.- Work with customer data, gather documentation feedback, and drive your insights into content and product planning.- Work with other writers to improve how we write, and evolve how we approach technical documentation as a team.- Drive innovation and growth within your role and also within the AWS documentation group.- Take ownership of your role within a service and drive improvements and enhancements.About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, including developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, research, learn, and experiment. We collaborate with product managers and service teams to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services, to influence product design and the customer experience. What we do makes a difference to our customers. We work and train together, so that we are always learning from one another. About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS- Degree or certification in a relevant technical field or equivalent experience.- A minimum of 5 years as a senior technical writer or in a programming role with high-quality written work artifacts.- Proven experience designing and delivering developer-oriented documentation.- Experience with or understanding of cloud computing, including cloud storage technologies- Experience using content publishing tools to write, format, manage, and publish technical content on the web. ...

As the world’s largest cloud provider, Amazon Web Services (AWS) is redefining the cloud computing industry with more than 200 featured products and services. AWS Support teams span across the globe and implement innovative cloud computing solutions and solve technical problems. AWS is deeply committed to leading the web services marketplace, and one of the key measures of success is to support the vibrant community of developers who consume our products and services. To support this, the AWS Intelligent Knowledge Experience & Tech team plays a vital role in creating knowledge content for our AWS support team and our customers. Amazon Web Services Customer Support (CS) has an opening for a Technical Writer who thrives in a dynamic, fast-paced environment and has a strong content and technical writing background. As a Technical Writer, you will be responsible for creating and maintaining high-quality knowledge base content to enable the customer support team to resolve customer issues. Our dynamic department requires the content team to be organized and responsive to emerging situations and products that require content support. You will work with internal groups to identify and document processes, procedures, and customer responses. You will explain complex information and processes in a clear and concise manner and work with the CS teams to ensure the accuracy of articles you publish. You will play a significant role in the development of a successful and effective global AWS Support team. Key job responsibilitiesThe primary responsibilities for a Technical Writer include: · Write and edit internal-user knowledge center content describing policies and procedures that support AWS CS. · Write and edit knowledge center content used to communicate with external customers to resolve issues. · Collaborate with the AWS CS operations team to optimize and maintain internal and external content, while maintaining a high bar for quality. · Work directly with CS operations and other internal teams ensure accurate and timely delivery of knowledge center articles to support emerging issues. · Work collaboratively with internal stakeholders to define sustainable processes to create and publish knowledge center content. · Create, and maintain knowledge center articles and external communication used by a global internal audience with varying skill levels. · Use writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of AWS. · Manage all aspects of the documentation process—from planning to content maintenance.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS - Bachelor’s degree from an accredited university or have equivalent industry or military experience. - 5+ years of experience as a technical editor or writer of technical documentation. - Experience applying and updating style guides for multiple audience types. - Experience working in Content Management Systems and structured authoring environments. ...

Join AWS and lead our thriving re:Post community, where millions of AWS customers come to learn, share, and solve problems together. As the Community Program Manager, you'll be the driving force that transforms re:Post from a useful resource into an indispensable network of shared expertise and collaborative problem-solving. Your leadership will ensure that our community is vibrant, engaged, and continuously growing, directly contributing to the success of AWS customers worldwide. This role offers the opportunity to make a significant impact on our global customer base while fostering a culture of collaboration and knowledge sharing.Key job responsibilitiesYou will lead the development and implementation of strategies to nurture and expand our re:Post community, ensuring it becomes the premier destination for AWS knowledge and peer-to-peer support.* Community Growth: Develop and execute innovative strategies to boost community engagement and high-quality content contributions.* Expert Connections: Strengthen the connections between community members and AWS experts, facilitating knowledge exchange and fostering a culture of collaborative problem-solving.* Collaborative Intelligence: Leverage the power of generative AI to enhance the community's collective intelligence, empowering members to solve complex challenges more effectively.* Recognition Programs: Create and implement programs that celebrate our most valuable contributors, inspiring continued participation and excellence.* Continuous Improvement: Analyze community trends and feedback to enhance the re:Post experience and align it with evolving customer needs.* Cross-functional Collaboration: Work with various teams to ensure community insights inform product development and support strategies.A day in the lifeAs the Community Program Manager, you'll start your day by reviewing key community metrics and engagement data. You might then review your proposals for new engagement strategies or recognition programs with others in the organization. Later, you could find yourself facilitating a meetup between top community contributors and select AWS experts, fostering knowledge exchange and building stronger connections within the community. You'll likely spend time analyzing customer feedback and partnering with product teams to identify ways to improve the re:Post experience. Your day might end with presenting community insights to leadership, showcasing how the community's collaborative problem-solving is driving customer success.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 5+ years of experience in community management, preferably in the tech sector- Proven track record of developing and implementing successful community engagement strategies- Excellent communication skills, able to engage effectively with both technical and non-technical audiences ...

We are looking to hire an experienced, thoughtful, strategic Copywriter to join the Brand Innovation Lab Automotive and Restaurants team as we invent new ways of discovering and shopping for top autos and quick-service restaurants brands across the Amazon Canvas. The candidate needs to have a knack for staying at the forefront of technology, delivering clear, compelling narratives and copy for our advertisers. You'll partner with Creative Directors, Art Directors, Designers, Solutions Managers, Strategists, Producers and Sales partners. You'll collaborate with internal teams across the Amazon canvas such as Alexa, Twitch, IMDb, Prime Video, Thursday Night Football, Fresh, and Whole Foods. You'll assist on projects and present to clients, developing work that pushes the creative envelope. With every new technology and acquisition, comes a new opportunity to leverage for our advertisers.This role will use data to uncover insights, craft presentation decks, develop scripts and templates, and concept never-been-done brand experiences. You have strong conceptual, presentation, and storytelling skills, as well as an acute attention to detail. You display exceptional writing skills and are able to simplify complex solutions. Your portfolio must feature interesting, insight-driven campaigns and ideas that solve an advertiser problem through a variety of different media channels including video, social, digital, experiential, voice, radio, and outdoor. This role will be client-facing, so having great presentation skills is a must.Key job responsibilities* Concept, present, and execute innovative ad campaigns and experiences for automotive an restaurants brands.* Partner with Art Directors, Designers, Program Managers, Developers, Strategists and Producers to create customer-focused solutions that deliver on advertiser objectives.* Works collaboratively in developing campaigns, identifying problems, and inventing solutions with minimal guidance. * Collaborates with clients, internal teams, and 3P vendors. * Data-driven and obsessed with understanding customer behavior to invent and simplify.* Create concepts, present and execute campaigns on behalf of our advertiser’s needs.* Ideate and create digital experiences, ad products, commercials, branded content, and event activations.* Ability to manage multiple projects while meeting tight deadlines.A day in the life* Concepting innovative solutions for a product launch.* Creating a unique experience on Fire TV.* Tweaking creative messaging in response to Legal and PR feedback.* Selling through a campaign to brand clients and partner media agencies.* Pitching and helping lead third-party production partners.About the teamThe Brand Innovation Lab team is the group within Amazon that creates one-of-a-kind campaigns and experiences for global advertisers. Utilizing various platforms within the Amazon canvas (Alexa, Twitch, AWS, Fire TV, Amazon Fresh, Lockers, etc.), we create campaigns that reach millions of Amazon customers across our digital channels and in the real-world. The Non-Endemic Automotive and Restaurants Pod specifically deals with large automotive and quick-service restaurants brands that want to partner with Amazon to launch innovative, never-been-done campaigns. BASIC QUALIFICATIONS- 3+ years of experience at advertising agencies and/or in-house creative departments.- Must have an online portfolio URL in your resume demonstrating big thinking that can extend into any medium.- Strong understanding of digital and social platforms, as well as their use within marketing.- Excellent communication, interpersonal, and analytical skills, including the ability to present concepts clearly and persuasively to colleagues, partners, stakeholders, and especially to senior executives.- Exceptional writing skills that demonstrate the ability to create campaign content that attracts, retains, and grows an audience.- Must have experience in video production. ...

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.Amazon Music Unlimited subscribers in the U.S., UK, and Canada can now listen to one audiobook a month from Audible’s unparalleled library of premium audio storytelling content, including a U.S. catalog of more than 1 million of the most popular and enduring audiobooks in the world.We are looking for an Audiobooks Programmer to drive engagement with our audio streaming service in US, UK, CA through audiobooks content programming. The programmer will be part of the Global Spoken Word (audiobooks and podcasts) team and will be responsible for our audiobooks programming strategy and curation including setting quarterly and monthly audiobook content themes that all content marketing teams will focus on to drive growth and engagement, in addition to curating the in-app audiobook experience. This person will work closely with audiobooks content strategy, marketing, industry relations, and product teams on customer and partner-facing initiatives.The ideal candidate will be an avid consumer of book content and be passionate about helping customers find their next best audiobook listen. They will be creative and analytical, and adept at synthesizing learnings from customer engagement into a clear programming strategy. They have exceptional experience in programming and curation and expertise in book content, genres, titles and authors. They are able to collaborate across audiobooks content marketing, product marketing and have the ability to work independently under time constraints to deliver results. They have an entrepreneurial spirit, a creative mindset for pushing boundaries, and are comfortable with executing initiatives and experiments and possessing the ability to work effectively with a large number of stakeholders. They will need to communicate clearly and persuasively, both verbally and in writing.Key job responsibilities• Use data, research, and expert-level knowledge of wide-ranging genres, titles and authors to create and refine curated content• Gather, analyze, report, and act on customer engagement and content usage data• Research the needs of specific customer segments and apply findings to craft tailored content for those audiences• Support external partner efforts through analyzing ongoing partner content priorities and connecting to an editorial focus• Devise and pitch ideas for curatorial efforts• Contribute to cross-functional marketing efforts focused on audiobook content• Provide inputs on tooling improvements and the publishing processBASIC QUALIFICATIONS• Bachelor's degree or equivalent experience.• 3-years work experience in spoken word programming, editorial, or a related role.• Demonstrate in-depth knowledge of spoken word categories.• Books, Audiobooks or Publishing Industry knowledge. ...

Do you like Alexa? Do you have a passion for cars? Do you love bleeding edge technology? Amazon Smart Vehicles continues to grow and is looking for an exceptional Senior Technical Writer to work on enabling the next wave of voice forward experiences for the car. The team seeks to provide seamless experiences for customers with Alexa in the car and associated products to help the car manufacturers to improve their in-vehicle experiences over time.It's Day 1 for Amazon Smart Vehicles and we are working on building products that enables car manufacturers to integrate different voice forward experiences like Navigation, Car Control, Communications and Entertainment seamlessly. We are looking for a Senior Technical Writer to create the technical documentation that Automakers will use to integrate our SDKs into their platforms. This person will hit the ground running and create the content and educational materials that enable third-party developers to easily integrate with Amazon Smart Vehicle products and solutions. Your expertise will include strong contextual writing, a love for coherent information architecture, and a desire to dive deep and get things done.As a technical writer for Amazon Smart Vehicles, you’ll need to put yourself in the developer’s shoes and deliver the resources they need to get started quickly and to launch new voice-enabled vehicles and automotive accessories!The ideal candidate is an independent and curious self-starter with a demonstrated ability to produce high-quality technical content, drive complex documentation projects, collaborate with technologists, quickly grasp new technical concepts with enthusiasm.Join us to become a member of a new initiative that involves building new and innovative experiences for the car. Not only do we deliver high-impact customer facing applications, we also focus on learning, sharing, innovating and having fun at work. Here is a list of things we do differently: - We have significant influence on overall strategy. - We have a lot of diversity in the technologies we use. - We are fast paced—like really fast. - We support and encourage learning and sharing new technologies and skills. - We have almost zero operational overhead.Key job responsibilities- Manage simultaneous documentation projects, including building and running the workflows where you engage with the engineering stakeholders across the organization to raise the bar on and publish their content- Edit and deliver technically accurate documentation to help developers successfully adopt Amazon SDKs and services- Own the editorial bar for the entire documentation set, including the documentation architecture, editing and testing- Continuously gather information from Business Development, Product Management, Developer Marketing, and Tech Support to produce best practices and react to the needs of developersAbout the teamOur team enables embedding Alexa into the vehicle allowing you to ask Alexa to roll down windows, call mom, navigate to starbucks and play FM in addition to what you can do with Alexa at home. Our product is linked under Products menu, on Developer portal Alexa URL here: https://developer.amazon.com/alexa-voice-service/alexa- auto-sdk and source code is available on https://github.com/alexa/alexa-auto-sdk. Our mission and vision is to make your drives safer, productive and entertaining.Please do also take a look at some of the interesting media coverage:-* https://www.cnbc.com/2019/06/05/apple-google-amazon-and-microsoft-are-getting-into-our-cars.html* https://www.gearbrain.com/which-cars-have-amazon-alexa-2525958778.html? rebelltitem=8#rebelltitem8* https://www.digitaltrends.com/cars/garmin-drivesmart65-puts-alexa-in-your- car-and-tells-you-where-to-go/* https://www.teslarati.com/rivian-r1t-responds-to-amazon-alexa-remars/* https://www.pocket-lint.com/cars/news/148282-alexa-is-now-available-in- recent-bmw-and-mini-carsBASIC QUALIFICATIONS - Bachelor's degree in Technical Communication, Computer Science, Information Design, or related field or equivalent experience - 5+ years of content creation and copywriting within a enterprise, Professional Services organization, or similar practice- 3+ years of experience reading a programming language such as Java, JavaScript, or Python - 1+ years of technical documentation creation for software products preferably APIs and/or SDKs. - Working knowledge of documentation tools and repositories to develop templates, manipulate output styles, tag and manage technical content - Experience working directly with engineers and other technical subject matter experts ...