Editorial, Writing, & Content Management

Are you a technical professional who loves to write? The Technical Content Experience (TCX) team, also known as AWS Documentation, is looking for a technical writer to support the cloud-based Aurora DSQL database service at AWS. In this role, the documentation that you write will help developers use the cloud database service to automatically manage system infrastructure and scale their database for their workload.Ideally, you have both a technical background that enables easy interaction with software developers, and a demonstrated ability to deliver concise technical documentation. As a Technical Writer, you'll work directly with internal software development teams and technical product managers to produce bar-raising technical content for Amazon RDS users.While experience writing technical documentation is ideal, it’s not required. You should be comfortable learning tools like Git and APIs, query languages like SQL, and have the ability to learn new technologies quickly. The successful candidate will demonstrate a history of successful interactions with stakeholders and customers. This is a customer-obsessed, dynamic team of talented, highly technical communicators. Join us on our journey to provide world-class documentation to our customers.Code: 10027, 10028, 10030Key job responsibilities- Create and maintain technical content for customers that is accurate, discoverable, and well-organized.- Build and implement effective technical content plans.- Anticipate customer needs and be the "first customer."- Write customer-facing text for console UIs and help panels.- Implement efficiencies that increase productivity.- Dive deep to become a subject-matter expert in your area of ownership.- Actively develop your super powers, gain unique perspectives, and deliver an exceptional customer experience.A day in the lifeOur team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to off er a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.About the teamThe AWS Documentation team writes and provides support for diverse technical audiences, like developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, research, learn, and experiment. We collaborate with product managers to understand our customers’ needs and partner with software developers to learn about the inner workings of AWS services so we can influence product design and the customer experience with the product. We make a difference to our customers. We work and train together and are always learning from one another. We celebrate and support the career progression of our team members.BASIC QUALIFICATIONS- Degree or certification in a relevant technical field or equivalent experience- A minimum of 3 years in a technical writing or lead writing role- Experience designing and delivering developer-oriented documentation- Experience using content publishing tools to write, format, manage, and publish technical content on the web ...

Have you always wanted to be a part of something bigger - something that charts a course for the future? Do you love seeing the result of your work reflected in the world around you? Do you thrive on solving problems, spotting patterns and working in an ever-changing environment? Then please, read on!Key job responsibilities• Work with a range of text, speech and other types of data in Italian• Deliver high-quality labelled data, using guidelines provided to meet our KPIs, and using in-house tools and software.• Report issues with tools and software as and when they occur.• Show Ownership and initiative when providing feedback for improvements to existing tooling that can increase the amount and quality of the data we process - we believe every ground-breaking change starts with a small idea!• Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.What We Offer • Opportunity to work in a leading world-class organization, dedicated to making everyday life simpler for millions of people• Competitive salary• Benefits packageA day in the lifeWe are looking for a Data Associate (DA) to undertake the task of foundational labelling functions, such as dialogue evaluation on speech & text data, to assess and improve Alexa’s performance in everyday situations. To effectively change the world, you need to be a bit different - your adaptability, focus, and attention to detail in a constantly shifting environment are unparalleled; you pride yourself on your ability to recognise issues - and come up with elegant and innovative solutions. You will be a part of a diverse team with the shared vision to make huge strides in the world of technology and the way we use Artificial Intelligence. So, an inner drive, individuality, and a creative mind are extremely beneficial.About the teamThe Amazon Data Services organization provides data creation, curation, and analytics services to help develop, test, and train the Alexa AI. We work closely with Amazon Machine Learning (ML) Science and modelling teams, providing the critical data they need to improve Alexa’s speech recognition and language understanding capabilities.BASIC QUALIFICATIONS• Speak, write, and read fluently in Italian• Comfortable working with speech from various dialects and accents of one or more of the following regional languages: Italian• High-School or equivalent diploma • Speak, write, and read fluently in English • Knowledge of Microsoft Office products and applications ...

Amazon Publishing is seeking an innovative, passionate, market-savvy Acquisitions Editor with a primary focus on acquiring book club fiction. You will be responsible for discovering and acquiring exceptional content, managing author and agent relationships, and collaborating with marketing, publicity, production, and author relations teams to deliver quality books and world-class author experiences. This is a multi-faceted job in a fast-paced environment that requires facility with data, flexibility, creativity, and a sense of humor.Key job responsibilitiesIdentify, evaluate, and develop submissions, projects, and proposals to acquire, including:• Monitoring trend and sales data• Strong analytical thinking paired with excellent editorial sensibility• Strong track record of discovering, developing, and publishing bestselling titles and authors• Working closely with authors to develop their work and careers• Working closely with internal teams to shepherd work from manuscript through publication and beyond• Developing and maintaining strong relationships with literary agentsAbout the teamAmazon Publishing is the full-service publishing arm of Amazon. Our mission is to invent new and better ways to connect authors and readers.BASIC QUALIFICATIONS - Strong track record of discovering, developing, and publishing bestselling titles and authors - Strong negotiation skills along with knowledge of standard publishing contracts and P&Ls - Strong project management experience and ability to hit deadlines- Strong written and verbal communication skills- Demonstrated analytical thinking paired with excellent editorial sensibility- Demonstrated ability to work effectively within a team setting- Fluent in all office applications including Word, Excel, Outlook, Salesforce ...

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster. With AWS you have the chance to help individuals and businesses manage their computing infrastructures and applications into the cloud. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Amazon Web Services has an opening for a Technical Writer who thrives in a dynamic, fast-paced environment and has a content and technical writing background. As a Technical Writer, you will be responsible for creating and maintaining high-quality knowledge base content for technical and non-technical audiences. You will work with other Technical Writers, AWS builders, and subject matter experts to address content feedback. You will also participate in content creation and review sprints with other team members and AWS Support. Key job responsibilitiesThe primary responsibilities for a Technical Writer include:• Collaborate with AWS Support Engineers to optimize and maintain internal and external content for usability and accessibility, while maintaining a high bar for quality.• Triage internal and external customer feedback on knowledge base articles and take action to prioritize feedback. • Work with AWS Support authors to create and edit knowledge base content describing AWS Services and troubleshooting processes.• Work directly with development teams, AWS Support stakeholders, and other Technical Writers to produce world-class knowledge base articles.• Work collaboratively with internal and external global stakeholders to conceptualize and develop content that strengthens the AWS brand.• React to escalating customer pain questions and quickly turn around content to help address emerging customer issues.• Use writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of AWS.A day in the lifeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS• 3+ years of experience as a technical writer or editor of technical documentation.• 3+ years of experience delivering content publication plans or managing multiple projects.• 2+ years of experience using HTML for web content.• Experience using data analytics to measure content performance and identify actionable insights. ...

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us!We are looking for candidates who just don’t think outside the box, but make the box bigger. The future is now. Do you want to be a part of it? Then read on! Key job responsibilities• Maintain and follow strict confidentiality guidelines as customer privacy is our top priority • Work with a wide range of different types of data including but not limited to text, speech, image, and video• Deliver high-quality labelled data, utilizing in-house tools, software, and guidelines to meet our Key Performance Indicators• Serve as a subject matter expert for Machine Learning (ML) data workflows.• Demonstrate proficiency in research, ranking responses based on factual and grammatical accuracy, and creating grammatically correct text, speech, image, and video annotation• Capable of making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks.• Rapidly switch from one category of work to another all while maintaining attention to detail• Demonstrate expertise in handling end-to-end data execution processes related to LLM labelling tasks• Analyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs• Identify and escalate operational issues within day-to-day process, standard operating procedures and tools.• Suggest ways to invent and simplify and/or unblock operational workflowsA day in the lifeWe are looking for a talented individuals to assess and improve our AI model’s performance in everyday situations by undertaking foundational labeling functions, such as dialogue evaluation on speech, text, audio, and video data. Your ability to concentrate, multi-task, and sustain a strong attention to detail allow you to deliver high-quality work as well as maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information. You will be part of a diverse team with the shared vision to make huge strides in the world of technology and the way we use AI. An inner drive, individuality, and a creative mind are extremely beneficial.BASIC QUALIFICATIONS• An Associate’s Degree or related work experience• 2+ years of professional work experience with demonstrated task execution ability • Excellent written and verbal communication of the English Language• Excellent computer skills, including MS Office Suite, with good typing speed (> 50 wpm and above) • Proven capacity to leverage open-source resources effectively for comprehensive research purposes• Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy• A sense of ownership and drive, as well as a willingness to accept the challenge of daily deadlines • This role requires candidates to be onsite full time ...

Are you a programmer who loves to write? Are you excited about centralized management of AWS services? The Technical Content Experience (TCX) group, also known as AWS Documentation is looking for a programmer writer to support AWS Cloud Governance services. These services include AWS Config, AWS Control Tower, AWS Audit Manager, and AWS Organizations. Cloud Governance services help customers establish a set of rules, processes, and reports to follow standards and company best practices. Ideally, you have both a technical background that facilitates easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. This is an opportunity to explain complex information concisely. You will become part of a customer-obsessed, dynamic team of talented and highly technical communicators. Join us on our journey to provide high-quality documentation and code examples for our customers!1002710028Key job responsibilities* Author and deliver high-quality, public-facing documentation and code sample content that is accurate, discoverable, relevant, usable, organized, and aligned with AWS style and standards* Use subject-matter expertise in your product and its relevant technologies to review product planning and design documents, and provide feedback to improve the customer experience* Develop, negotiate, and drive content strategy in alignment with product strategy* Engage with customers, gather data and feedback, and report insights around content performance metrics* Develop scripts, sample code, and technical procedures that are easy to use* Write customer-facing text for consoles and context-sensitive help panes* Help hire and develop writers on the team* Identify and drive opportunities to improve team efficiencyA day in the lifeOur team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS* Degree or certification in a relevant technical field or equivalent experience* A minimum of 3 years of experience designing and producing content for a technical audience such as Software Engineers, System Administrators, or IT professionals.* Experience using content publishing tools to write, format, manage, and publish technical content on the web* Ability to read and write basic example code in one or more programming languages, such as Python, Java, JavaScript, Ruby, C#, or Go ...

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster. With AWS you have the chance to help individuals and businesses manage their computing infrastructures and applications into the cloud. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.As a member of the AWS Support team, you will be at the forefront of cloud technologies and the full breadth of AWS services. You will be surrounded by people that are extremely smart, passionate about cloud computing, and believe that world-class support is critical to customer success. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented engineers located in multiple locations around the world, and are growing rapidly.Amazon Web Services has an opening for a Technical Writer located in Seattle, WA who thrives in a dynamic, fast-paced environment and has a content and technical writing background. As a Technical Writer, you will be responsible for creating and maintaining high-quality knowledge base content for technical and non-technical audiences. You will work with other Technical Writers, AWS builders, and subject matter experts to address content feedback. You will also participate in content creation and review sprints with other team members and AWS Support. Key job responsibilitiesThe primary responsibilities for a Technical Writer include:• Collaborate with AWS Support Engineers to optimize and maintain internal and external content for usability and accessibility, while maintaining a high bar for quality.• Triage internal and external customer feedback on knowledge base articles and take action to prioritize feedback. • Work with AWS Support authors to create and edit knowledge base content describing AWS Services and troubleshooting processes.• Work directly with development teams, AWS Support stakeholders, and other Technical Writers to produce world-class knowledge base articles.• Work collaboratively with internal and external global stakeholders to conceptualize and develop content that strengthens the AWS brand.• React to escalating customer pain questions and quickly turn around content to help address emerging customer issues.• Use writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of AWS.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS• 3+ years of experience as a technical writer or editor of technical documentation.• 3+ years of experience delivering content publication plans or managing multiple projects.• 2+ years of experience using HTML for web content.• Experience using data analytics to measure content performance and identify actionable insights. ...

Want to work on the cutting edge of cloud technology? Can you explain complex information clearly, concisely, and accurately to a technical audience? If yes, consider joining us as a Senior Technical Writer on our Amazon Web Services (AWS) documentation team!As an experienced Senior Technical Writer, you are a creator and a leader whose work plays a key role in customer success. You are the first customer for new features and services, diving deep to understand how they work, then making it real for customers through technical content. You are the voice of the customer, whose insights drive the continuous improvement of the technical documentation, and the services themselves.While experience with cloud monitoring technologies is preferred, it is not required. You need hands-on technical experience, and the ability to dive deep into new tech quickly. You must also have the skills to work with organizational leaders, subject matter experts, and other writers to deliver results using agile models and processes. You should be comfortable writing API reference documentation, and writing and describing command-line and/or code examples.AWS has the most services, and more features within those services, than any other cloud provider–from infrastructure technologies like compute, storage, and databases, to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and the Internet of Things.Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.We have a formal mentor search application that lets you find a mentor who works best for you based on location, job family, job level etc. Your manager can also help you find mentors. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have multiple employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.100271002810030Key job responsibilities- Author and deliver high-quality documentation and UI text for developer tools and services.- Develop, negotiate, and drive content strategy in alignment with engineering product strategy.- Be the first “customer," providing technical feedback on new features and experiences.- Work with customer data, gather documentation feedback, and drive your insights into content and product planning.- Work with other writers to improve how we write, and evolve how we approach technical documentation as a team.- Drive innovation and growth within your role and also within the AWS documentation group.- Take ownership of your role within a service and drive improvements and enhancements.About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, including developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, research, learn, and experiment. We collaborate with product managers and service teams to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services, to influence product design and the customer experience. What we do makes a difference to our customers. We work and train together, so that we are always learning from one another. About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS- Degree or certification in a relevant technical field or equivalent experience.- A minimum of 5 years as a senior technical writer or in a programming role with high-quality written work artifacts.- Proven experience designing and delivering developer-oriented documentation.- Experience with or understanding of cloud computing, including cloud storage technologies- Experience using content publishing tools to write, format, manage, and publish technical content on the web. ...

Are you a writer who loves to code ? Are you excited about diving deep into AI/ML concepts and helping customers adopt generative AI technology? The Technical Content Experience (TCX) group, also known as AWS Documentation, is looking for a programmer writer to support Amazon AI and ML services. These services include Amazon SageMaker, which is our flagship machine learning service, Amazon Bedrock, and Amazon Q, and this role offers the opportunity to work on cutting edge Generative AI and Machine Learning technologies. Ideally, you have both a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. This is an opportunity to explain complex information concisely. You will become part of a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Join us on our journey to provide high-quality documentation and code examples to our customers!1002710028Key job responsibilities- Author and deliver high-quality documentation and samples- Develop, negotiate, and drive content strategy in alignment with product strategy- Engage with customers, gather data and feedback, and report insights around content performance metrics- Develop scripts, sample code, and technical procedures that are easy to use.- Help hire and develop writers on the team- Identify and drive opportunities to improve efficiencyA day in the lifeOur team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid WorkWe value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our US Amazon offices.This team is a part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS- Degree or certification in a relevant technical field or equivalent experience- A minimum of 3 years of experience designing and producing content for a technical audience that include data scientists or business consumers of AI technologies- Experience using content publishing tools to write, format, manage, and publish technical content on the web- Ability to read and write basic example code in one or more programming languages, such as Python, Java, JavaScript, Ruby, C#, or Go ...

Can you document and explain complex information clearly and concisely? Are you excited about diving deep into AI/ML concepts and helping customers adopt generative AI technology? The Technical Content Experience (TCX) group, also known as AWS Documentation, is looking for a technical writer to support Amazon AI and ML services. These services include Amazon SageMaker, which is our flagship machine learning service, Amazon Bedrock, and Amazon Q, and this role offers the opportunity to work on cutting edge Generative AI and Machine Learning technologies.Ideally, you have both a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. You will be part of a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Join us on our journey to provide high-quality documentation and code examples to our customers!Code: 10027, 10028, 10030Key job responsibilities- Author and deliver high-quality conceptual and procedural content, API reference documentation, and code examples - Develop, negotiate, and drive content strategy in alignment with product strategy and Amazon content guidelines- Work with customer feedback, use website and content engagement data, and direct your analysis and insights into improving content performance and strategy - Advocate for optimal customer experiences, dive deep to develop domain expertise, and function as the first customer for your products- Work with other writers to improve how we write, hire and develop talent, and identify and drive opportunities to boost team efficiency.A day in the lifeOur team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS- Degree or certification in a relevant technical field or equivalent experience- A minimum of 5 years of experience designing and producing content for a technical audience that include data scientists or business consumers of AI technologies- Experience using content publishing tools to write, format, manage, and publish technical content on the web- Ability to read and write basic example code in one or more programming languages, such as Python, Java, JavaScript, Ruby, C#, or Go. ...

Have you always wanted to be a part of something bigger - something that charts a course for the future? Do you love seeing the result of your work reflected in the world around you? Do you thrive on solving problems, spotting patterns and working in an ever-changing environment? Then please, read on!Key job responsibilities• Work with a range of text, speech and other types of data in German• Deliver high-quality labelled data, using guidelines provided to meet our KPIs, and using in-house tools and software.• Report issues with tools and software as and when they occur.• Show Ownership and initiative when providing feedback for improvements to existing tooling that can increase the amount and quality of the data we process - we believe every ground-breaking change starts with a small idea!• Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.What We Offer • Opportunity to work in a leading world-class organization, dedicated to making everyday life simpler for millions of people• Competitive salary• Benefits packageA day in the lifeWe are looking for a Data Associate (DA) to undertake the task of foundational labelling functions, such as dialogue evaluation on speech & text data, to assess and improve Alexa’s performance in everyday situations. To effectively change the world, you need to be a bit different - your adaptability, focus, and attention to detail in a constantly shifting environment are unparalleled; you pride yourself on your ability to recognise issues - and come up with elegant and innovative solutions. You will be a part of a diverse team with the shared vision to make huge strides in the world of technology and the way we use Artificial Intelligence. So, an inner drive, individuality, and a creative mind are extremely beneficial.About the teamThe Amazon Data Services organization provides data creation, curation, and analytics services to help develop, test, and train the Alexa AI. We work closely with Amazon Machine Learning (ML) Science and modelling teams, providing the critical data they need to improve Alexa’s speech recognition and language understanding capabilities.BASIC QUALIFICATIONS• Speak, write, and read fluently in German• Comfortable working with speech from various dialects and accents of one or more of the following regional languages: German• High-School or equivalent diploma • Speak, write, and read fluently in English • Knowledge of Microsoft Office products and applications ...

Do you love simplifying complex technologies and making them accessible to a wide range of users? Join the AWS Documentation Team as a Technical Writer and help developers, IT professionals, and DevOps engineers manage their containerized applications with confidence. In this role, your work will empower AWS customers worldwide, enabling them to store, manage, and distribute container images, providing the foundation for building and scaling containerized applications seamlessly. Your documentation will not only support individual users but also help organizations implement efficient cloud-native workflows.As a Technical Writer on the ECR team, you will:-Dive deep into ECR features to create user guides, API references, and tutorials tailored for developers, IT professionals, and DevOps engineers.-Collaborate with engineers, product managers, and designers to deliver clear, accessible, and customer-focused content.-Simplify complex workflows and provide documentation that makes cloud technologies approachable and user-friendly.-Leverage your familiarity with container registries, Docker, and Kubernetes to craft relevant, actionable, and impactful content.-Contribute to an agile environment, where your insights enhance the customer experience through improved documentation and feedback loops.This role offers a unique opportunity to make a meaningful impact on AWS customers and the broader tech community by shaping how people interact with cutting-edge container technologies. Your contributions will inspire developers and organizations to innovate with confidence. AWS provides robust career development opportunities, helping you deepen your expertise, advance into leadership roles, or explore other technical domains across the organization.Amazon ECR is a foundational AWS service, delivering secure and scalable solutions for managing container images. As a Technical Writer, you’ll play a pivotal role in making these technologies clear, accessible, and indispensable to customers worldwide.Amazon Elastic Container Registry Documentation: https://docs.aws.amazon.com/ecr/Code: 10027, 10028, 10030Key job responsibilitiesContent Development and Ownership-Author and deliver high-quality conceptual, procedural, API documentation, and UI text for developer tools and services.-Take ownership of the documentation experience for your assigned service, identifying and driving improvements and enhancements.-Build and maintain content plans for major feature launches, ensuring deliverables meet quality standards and deadlines.-Advocate for the customer by ensuring documentation addresses real-world use cases and removes friction from workflows.Collaboration and Feedback-Act as the first “customer,” testing and providing technical feedback on new features and experiences to ensure clarity and usability.-Collaborate closely with engineers, product managers, and designers to produce clear, accessible, and customer-focused documentation.-Gather and analyze customer engagement data, documentation feedback, and user behavior to continuously improve content performance and relevance.Team Development and Leadership-Contribute to team writing standards and processes, mentoring other writers and sharing best practices to evolve how technical documentation is approached.-Drive cross-functional collaboration with other AWS Documentation teams to maintain consistency and align with broader organizational content strategies.-Provide insights and thought leadership within the AWS documentation Team to support innovation and growth across the organization.Innovation and Process Improvement-Innovate within the role by identifying new opportunities to enhance content delivery, streamline processes, or leverage emerging tools and technologies.-Lead or contribute to special projects, such as developing documentation templates, improving internal workflows, or exploring AI/ML applications in technical writing.Agile and Strategic Alignment-Develop, negotiate, and drive documentation and content strategies that align with engineering and product roadmaps.-Participate in agile development cycles, contributing to planning sessions, sprint reviews, and retrospectives to stay aligned with service team goals.About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS-Degree or certification in a relevant technical field or equivalent experience.-A minimum of 5 years of experience designing and producing content for a technical audience, such as Software Engineers, System Administrators, or IT professionals.-Experience using content publishing tools to write, format, manage, and publish technical content on the web.-Proven ability to learn and explain complex technical topics clearly and effectively.-Experience collaborating with cross-functional teams to gather information and refine documentation. ...

As the world’s largest cloud provider, Amazon Web Services (AWS) is redefining the cloud computing industry with more than 200 featured products and services. AWS Support teams span across the globe and implement innovative cloud computing solutions and solve technical problems.AWS is deeply committed to leading the web services marketplace, and one of the key measures of success is to support the community of developers who consume our products and services. To support this, the AWS Intelligent Knowledge Experience & Tech team plays a vital role in creating knowledge content for our AWS support team and our customers.Amazon Web Services Customer Support (CS) has an opening for a Technical Writer who thrives in a dynamic, fast-paced environment and has a strong content and technical writing background. As a Technical Writer, you will be responsible for creating and maintaining high-quality knowledge base content to enable the customer support team to resolve customer issues. Our dynamic department requires the content team to be organized and responsive to emerging situations and products that require content support. You will work with internal groups to identify and document processes, procedures, and customer responses. You will explain complex information and processes in a clear and concise manner and work with the CS teams to ensure the accuracy of articles you publish. You will play a significant role in the development of a successful and effective global AWS Support team. Key job responsibilitiesKey job responsibilitiesThe primary responsibilities for a Technical Writer include:· Write and edit internal-user knowledge center content describing policies and procedures that support AWS CS.· Write and edit knowledge center content used to communicate with external customers to resolve issues.· Collaborate with the AWS CS operations team to optimize and maintain internal and external content, while maintaining a high bar for quality.· Work directly with CS operations and other internal teams ensure accurate and timely delivery of knowledge center articles to support emerging issues.· Work collaboratively with internal stakeholders to define sustainable processes to create and publish knowledge center content.· Create, and maintain knowledge center articles and external communication used by a global internal audience with varying skill levels.· Use writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of AWS.· Manage all aspects of the documentation process—from planning to content maintenance.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS· Bachelor’s degree from an accredited university or have equivalent industry or military experience.· 5+ years as a technical editor or writer of technical documentation.· Experience applying and updating style guides for multiple audience types.· Experience working in Content Management Systems and structured authoring environments. ...

The Creator Marketing team’s vision is to strategically and creatively attract and retain a diverse population of quality Creators (influencers & publishers) at scale. We scale proven marketing strategies across the Creator community, covering the full funnel of attracting, retaining, and educating creators. Using existing and new communication mechanisms, segmentation, and data, we engage and educate Creators, collect Voice of the Creator feedback and translate learnings to product partners. We strive to empower and inspire creators with content, education, and support they need to be successful through our scaled Creator Education function, and develop mechanisms to promote community among influencers to be inspired by their peers and share best practices.We are seeking an experienced, strategic, results-oriented Assoc Creative Director to serve as the design lead for Creator marketing. This role will be willing to roll up their sleeves and work as a hybrid of Art Director, Designer, and govern our lead agency. Partnering closely with marketing leads, you will lead the visual direction for our brand across all Creator-facing marketing touch points; including emails, affiliate marketing hub, site merchandising, and social (organic and paid). You will adapt central retail style guides for a Creator audience, empowering teams to execute. You will provide design direction and feedback to design contractors (visual and copy), as well as agency resources. This role will also execute design work, acting as POC for larger-scoped strategic initiatives, and jump in for design support when additional help is needed. Key job responsibilitiesCreative Direction*Set and guide visual design direction for Creator marketing team, adapting central Amazon style guides for B2B creator audience* Offer design POV in strategies and meetings* Lead design perspective in weekly engagement team WTS for BAU deployments* Provide feedback and design guidance when new external agencies are brought inVisual Design:* Act as POC for larger scoped projects spanning across channels* Jump in to support execution if agency is not fully resourced to support * Jump in to assist with ad-hoc requests on short turnaroundsProduction:* Establish and implement effective mechanisms and processes for design feedback and reviews* Day to day support and training for design contractors and agency resources* Regular cadence with marketing team if any questions on process or creative ariseA day in the lifeGovern agency workCreate playbooks for body of work to build efficiencies Design assetsAlign on marketing strategy and implementBASIC QUALIFICATIONS- 8+ years of driving compelling creative strategy and execution at an agency or in-house creative team experience- Bachelor's degree ...

Are you a coder who loves to write? Do you want to have a profound impact on the future of Cloud Technology? The Technical Content Experience (TCX) team, also known as AWS Documentation, is looking for a programmer writer to support Amazon OpenSearch, a fully managed service that makes it easier to deploy, operate, and scale OpenSearch (now supporting Apache Lucene 9) clusters securely and cost-effectively on AWS. You will need a technical background with experience writing technical documentation. You should also understand identity and access management concepts and have respect for security best practices. You should have a unique ability to think big and anticipate how customers will want to use AWS services together to deliver results.This is an opportunity to explain complex information concisely. The successful candidate will demonstrate a history of seamless interactions with software developers, technical product managers, developer advocates, customer representatives, and customers. This is a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Join us on our journey to provide high-quality documentation and code examples to our customers.1002710028Key job responsibilities* Create and maintain technical content for Amazon OpenSearch customers that is accurate, discoverable, and well-organized.* Work with metrics and stakeholders to make improvements to OpenSearch documentation and UX to continually improves customer experience.* Develop scripts, sample code, and technical procedures that are easy to use.* Produce multi-service code examples that reflect common customer journey and usage patterns.* Develop and formalize working relationships and processes to ensure code examples in guides are up to date, run as expected, and have unit tests.* Develop and lead initiatives on the Code Examples team to improve code example delivery and publication mechanisms.* Provide thorough and insightful peer code reviews.* Mentor junior team members in team tools and processes, and provide guidance in how to create and publish code examples.* Implement efficiencies that increase team output.* Anticipate customer needs and be the "first customer".* Dive deep to become a subject-matter expert in your area of ownership.* Impact product CX, UX design, roadmap priorities, and engineering team goals.A day in the lifeOur team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS* Degree or certification in a relevant technical field or equivalent experience* A minimum of 5 years in a technical writing or programming role with high-quality written work artifacts* Proven experience designing and delivering developer-oriented documentation* Experience with or understanding of cloud computing, including cloud storage technologies* Experience with open-source libraries* Experience with API documentation* Experience working directly with software engineering and development teams* Strong written and verbal communication skills* Passion for learning new tools, programming languages, and techniques* Passion to thrive in a fast-paced, ever-changing environment* A proactive and open-minded attitude to resolving problems and delivering results ...

Amazon internships are full-time positions, and interns should expect to work Monday-Friday, up to 40 hours per week typically between 8am-5pm. Specific team norms around working hours will be communicated by your manager. Interns should not have conflicts such as classes or other employment during the Amazon work-day.Applicants should have a minimum of one quarter/semester/trimester remaining in their studies after their internship concludes. By applying to this position, your application will be considered for all Technical Writer roles at all locations we hire for in the United States including but not limited to: Greater Seattle Area (Seattle, Bellevue, Redmond), Greater Bay Area (San Francisco, Sunnyvale, Santa Clara), Greater DMV (DC, MD, VA), Austin (TX), New York City (NY), Minneapolis (MN). Are you ready to create technical documentation that educates a technical audience and answers questions about product features for Amazon and our Customers? As a Technical Writer at Amazon, you will create content and improve existing content that benefits Amazon’s customers. In this role, you will learn to understand customers’ needs through collaboration and planning. You will work alongside senior leaders to test, verify, and adapt working scripts and procedures that demonstrate how to use technical products.As a Technical writer, you will be responsible for having a strong written and verbal communication skills. You will utilize customer-centric writing, design, and research methodologies. You will be assessed on your ability to communicate project status to your manager and stake holders on a regular basis.Our employees share a passion for innovation using state-of-the-art technologies, a love of solving complex challenges, and a desire to impact customers in a meaningful way. We are growing rapidly, and we need people who want to join an ambitious program that continues to innovate and create state of the art solutions. Please review the following page for information on Amazon University Talent's recruiting timeline and additional FAQs: https://techengamazon.splashthat.com/. Key job responsibilitiesAs a technical writer intern, you will/may:• Plan, create, test, maintain, and deliver documentation for technical audiences (e.g., concepts, scripts, sample code, technical procedures). • Manage and deliver content for difficult technical projects as well as oversee all aspects of the process and workflow from writing through editing, technical review, build and publishing, successfully managing project’s lifecycle.• Be a passionate advocate for your customer. • Proactively increase customer satisfaction with the product.A day in the lifeOur internship program provides hands-on learning and building experiences for students who are interested in a career in hardware engineering. In addition to working on an impactful project, you will have the opportunity to engage with Amazonians for both personal and professional development, expand your network, and participate in fun activities with other interns throughout the summer. No matter the location of your internship, we give you the tools to own your internship and learn in a real-world setting.BASIC QUALIFICATIONS• Currently working towards a Bachelor’s or Master’s Degree in Technical Writing, Design, Human-Centered Interaction, Psychology, Computer Science, or other equivalent discipline, with an expected conferral date between October 2025 – December 2028.• Ability to write high-quality technical content for technical audiences (e.g., engineers, developers, scientists). • Experience writing content that is clear, well-organized, and grammatically correct. • Provide at least two writing samples or projects, demonstrating past experience and deliverables of writing samples (website, link, reports, portfolio, etc.) ...

Amazon is seeking a Manager, Content Management to join the growing Strategic Storytelling Unit within the Sellers External Relations (SER) team. The Manager, Content Management will lead the implementation of a new organization wide (DAM) Digital Asset Management System helping drive efficiencies, and lead the management, curation, metadata, sharing, organization and surfacing of creative assets, including but not limited to videos, photos, design, and motion graphics. This leader will establish product best practices and most importantly will lead change initiatives and implement solutions that benefit cross-team collaboration and functionality, both internally and externally. They will develop clear processes and communicate with teams effectively for adoption of use while adjusting for improvements and embracing cutting-edge tools and technology (such as AI) to make content management operations workflows more streamlined and time and cost efficient. In addition to working with colleagues within SER, the role will require building relationships across the Selling Partner Empowerment, Communities and Trust (SPECT) organization, with cross functional stakeholders as well as with the external agencies and partners that support key marketing objectives. They will partner to create and implement a new digital asset management best practices playbook to develop standards for the team and the organization.Key job responsibilities•Own digital asset management (DAM) workflow and management, across the enterprise to advise on content management best practices, processes, technologies and ensuring compliance of media use and efficiencies of scale•Lead and support a team of Content Managers. Mentor, empower and foster critical thinking, and innovation•Leverage new tools and technologies to make asset management operations more efficient. Introduce new tools and technologies to stay current with industry trends•Communicate and teach best practices across the organization for end-user support across the teams•Develop data ROI including own metrics/dashboards of incoming and outgoing assets and reporting•understanding coding languages including PythonAbout the teamThe Seller External Relations (SER) team ensures that Amazon is viewed globally by external audiences as a valuable, accessible, partner who respects and celebrates the success of its sellers. We create content and tools that demonstrate and celebrate the positive experiences of sellers on Amazon to other sellers, the general public, and influentials (e.g., media and policymakers) with the goal of improving their perception of the experience and benefits of selling in our store.BASIC QUALIFICATIONS- Bachelor’s degree in Marketing, Library Sciences, or related field- 7+ years’ working within media management and leading processes- Experience organizing and managing large sets of assets across an ecosystem of tools linked to a DAM (Digital Asset Management) (Cantemo), and fulfilling asset requests in a fast-paced, deadline- driven creative environment.- Experience working with Cloud storage, remote Editing environments and various types of CMS’- 5+ years’ experience on a creative team in an ad agency or corporate marketing department ...

The L6 Sr. Event Content Program Manager (Sr. Event Content PM) in Selling Partner Communities (SPC) is responsible for leading the end-to-end content strategy and operations for Amazon's premier seller event, Amazon Accelerate, as well as other seller-facing events. This role is accountable for streamlining the content management infrastructure and mechanisms that power the sourcing, curation, and distribution of exclusive, business-critical content for over 15,000 seller attendees across geographies, knowledge levels, and selling needs.The Sr. Event Content PM manages a complex, cross-functional program with significant impact. They possess deep expertise in the seller journey and are responsible for designing the operational framework that drives how 20+ Amazon organizations collaborate to deliver impactful content. This includes establishing content taxonomies, streamlining development workflows, and identifying turnkey systems to enhance efficiency. This role requires navigating ambiguity, solving complex problems, and proactively driving process improvements. The Sr. Event Content PM is responsible for driving quality and consistency across the seller events portfolio, serving as the resident expert on content management architecture. They engage partners across the seller events team to build scalable mechanisms for sourcing, scoring, and distributing compelling content that resonates with and empowers Amazon's diverse seller community.Key job responsibilities• Responsibility for creating and executing the end-to-end breakout content strategy for major seller-facing events like Amazon Accelerate. This includes sourcing, curating, and distributing exclusive content from across Amazon to deliver a unified learning experience for sellers.• Managing a complex, cross-functional program with significant impact. The role requires deep understanding of seller needs to design the operational infrastructure and content taxonomy to deliver timely, relevant, and engaging content.• Driving efficiency and proactively creating processes to maintain high content quality standards across the seller events team. Serving as the team expert on content management architecture, systems, and development workflows.• Engaging with internal partners to identify and build mechanisms that streamline the content development process, and collaborating with leadership to align content investments with business goals.• Expanding the global reach of seller events by regionalizing content and launching new flagship conferences in emerging Amazon store regions.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor’s degree or equivalent experience- Experience managing complex content projects- Strong content strategy and information architecture skills- Ability to prioritize and manage multiple stakeholder relationships and needs in a fast-paced environment- Ability to solve problems and work without close direction in ambiguous environments.- Good judgment and effective communication- Experience defining and executing against program requirements ...

We're looking for a Sr. Programmer Writer to combine their expert technical writing skills, along with their knowledge of coding and scripting, to design and maintain detailed technical documentation that supports Amazon's global developer population.You will have the flexibility to think big and define new approaches for user assistance. You'll also be a part of the product planning process to also help champion a great developer experience.The ideal candidate is an expert technical communicator with proven experience writing and publishing high-quality documentation, code, and automation scripts for deeply technical audiences.10014Key job responsibilities* Design and maintain in-house documentation that focuses on DevOps scenarios, use cases, and tasks* Define processes and policies for enabling community contributions* Write or adapt small units of code and short automation scripts to support documentation* Track and prioritize feedback and improvements to documentation* Reconcile conflicting documentation priorities and deadlines with stakeholders* Communicate ongoing documentation progress with stakeholdersBASIC QUALIFICATIONS- 5+ years in a technical writing role- 5+ years of experience writing for a developer or IT operations (DevOps) audience- 5+ years of experience writing code or automation scripts as part of published documentation- 3+ years of experience working on multiple documentation projects simultaneously with competing priorities and deadlines ...

Quality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations. Their primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow. When quality issues arise, these specialists create prescriptive actions, examining data patterns to formulate effective solutions. They maintain a continuous improvement cycle by managing a critical feedback loop between operations and customers, drawing insights from multiple sources including quality auditors, side-by-side observations, and metric analysis. Through regular side-by-side sessions, they identify opportunities for workflow enhancement and quality improvements. The specialists serve as key escalation points for customer concerns, providing strategic recommendations based on their deep understanding of processes. They consistently evaluate quality tools, suggesting refinements to enhance effectiveness, while simultaneously maintaining and updating process documentation to ensure standardization and clarity across all workflows. This comprehensive approach ensures quality remains at the forefront of our operational excellence.Key job responsibilities* Define and implement quality metrics for established workflows * Create prescriptive actions for quality issues * Partner with customers, operations and internal support teams to optimize workflow quality * Conduct side-by-sides to identify opportunities for workflow enhancement and quality improvements* Analyze data trends and develop solutions * Monitor quality performance and coach operations teams * Create and maintain quality metrics reports * Handle customer escalations and recommendations * Evaluate and suggest improvements for quality tools * Support process documentation and implementationBASIC QUALIFICATIONS* Business English proficiency * Intermediate Excel skills (VLOOKUPS, PIVOTS, formulas) * Experience in Machine Learning/Data Labeling • Strong process expertise in data services * Experience in coaching and process improvement * Analytical and problem-solving capabilities ...