Research Scientist, Amazon Customer Service

"We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO.We didn’t make Amazon a trillion-dollar company, our customers did and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Worldwide Defect Elimination (WWDE) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. WWDE scientists solve complex problems and build scalable solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues.As a Research Scientist, your role is pivotal in leveraging advanced Artificial Intelligence (AI) and Machine Learning (ML) techniques to address customer issues at scale. You'll develop innovative solutions that summarize and detect issues, organize them using taxonomy, and pinpoint root causes within Amazon systems. Your expertise will drive the identification of responsible stakeholders and enable swift resolution. Utilizing the latest techniques, you will build an AI ecosystem that can efficiently comb over our billions of customer interactions (using a combination of media). As a part of this role, you will collaborate with a large team of experts in the field and move the state of defect elimination research forward. You should have a knack for leveraging AI to translate complex data insights into actionable strategies and can communicate these effectively to both technical and non-technical audiences.Key job responsibilities- Develop ML/GenAI-powered solutions for automating defect elimination workflows- Design and implement robust metrics to evaluate the effectiveness of ML/AI models- Perform statistical analyses and statistical tests, including hypothesis testing and A/B testing- Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentationA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.The benefits that generally apply to regular, full-time employees include:- Medical, Dental, and Vision Coverage- Maternity and Parental Leave Options- Paid Time Off (PTO)- 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply.BASIC QUALIFICATIONS- 3+ years of building deep learning or machine learning models for business application experience- Master's degree in computer science, machine learning, statistics, mathematics or equivalent quantitative field- Deep knowledge in one or more areas of machine learning or deep learning- Experience programming in Java, Python or related language ...

Data Engineer II, HWEng Data Science & Analytics team

AWS Hardware Engineering is looking for an experienced, innovative Data Engineer to join their Data Science and Analytics team. You will be part of a group of talented engineers and scientists that builds data products and services to turn hardware monitoring data into insights using advanced analytics and machine learning.As a Data Engineer, you will provide technical leadership, lead data engineering initiatives, and build end-to-end analytical solutions that are highly available, scalable, stable, secure, and cost-effective. You strive for simplicity, demonstrate creativity and sound judgement. You deliver data solutions that are customer focused, easy to consume and create business impact.You are passionate about working with huge datasets and have experience with the organization and curation of data for analytics. You have a strategic and long-term view on architecting advanced data ecosystem. You are experienced in building efficient and scalable data services and can integrate data systems with AWS tools and services to support a variety of customer use cases/applications.In this role, you can:Design, implement and operate large-scale, high-volume, high-performance data structures for analytics and data science.Implement data ingestion routines both real time and batch using best practices in data modeling, ETL/ELT processes by leveraging AWS technologies and big data tools.Gather business and functional requirements and translate these requirements into robust, scalable, operable solutions with a flexible and adaptable data architecture.Collaborate with engineers to help adopt best practices in data system creation, data integrity, test design, analysis, validation, and documentation.Collaborate with scientists to create fast and efficient algorithms that exploit our rich data sets for optimization, statistical analysis, prediction, clustering, and machine learning.Help continually improve ongoing reporting and analysis processes, automating or simplifying self-service modeling and production support for customers.This role falls within the broader AWS Infrastructure Services (AIS) organization, which owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.AWS values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- A Bachelor's degree in a quantitative/technical field (e.g. Computer Science, Statistics, Engineering) or equivalent industry experience- 3+ years of experience with demonstrated strength in ETL/ELT, data modeling, data warehouse technical architecture, infrastructure components and reporting/analytic tools- 3+ years of hands-on experience in writing complex, highly-optimized SQL queries across large data sets.- 3+ years of experience in scripting languages like Python etc. ...

Data Scientist , Amazon Robotics, Software Research and Science

Working at Amazon RoboticsAre you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply innovative advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even imagine yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.Position OverviewThe Amazon Robotics (AR) Software Research and Science team builds and runs simulation experiments and delivers analyses that are central to understanding the performance of the entire AR system. This includes operational and software scaling characteristics, bottlenecks, and robustness to “chaos monkey” stresses -- we inform critical engineering and business decisions about Amazon’s approach to robotic fulfillment.We are seeking an enthusiastic Data Scientist to design and implement state-of-the-art solutions for never-before-solved problems. The DS will collaborate closely with other research and robotics experts to design and run experiments, research new algorithms, and find new ways to improve Amazon Robotics analytics to optimize the Customer experience. They will partner with technology and product leaders to solve business problems using scientific approaches. They will build new tools and invent business insights that surprise and delight our customers. They will work to quantify system performance at scale, and to expand the breadth and depth of our analysis to increase the ability of software components and warehouse processes. They will work to evolve our library of key performance indicators and construct experiments that efficiently root cause emergent behaviors. They will engage with software development teams and warehouse design engineers to drive the evolution of the AR system, as well as the simulation engine that supports our work.Inclusive Team CultureHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have 12 affinity groups (employee resource groups) with more than 87,000 employees across hundreds of chapters around the world. We have innovative benefit offerings and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which reminds team members to seek diverse perspectives, learn and be curious, and earn trust.FlexibilityIt isn’t about which hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We offer flexibility and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthWe care about your career growth too. Whether your goals are to explore new technologies, take on bigger opportunities, or get to the next level, we'll help you get there. Our business is growing fast and our people will grow with it.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 1+ years of data scientist or similar role involving data extraction, analysis, statistical modeling and communication experience- 1+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience- 2+ years of data/research scientist, statistician or quantitative analyst in an internet-based company with complex and big data sources experience- Master's degree in a quantitative field such as statistics, mathematics, data science, business analytics, economics, finance, engineering, or computer science, or Bachelor's degree and 3+ years of professional or military experience ...

Senior Data Engineer, 3PX Private Pricing - Analytics & Insights

Amazon Web Services (AWS) is a dynamic and rapidly growing business within Amazon and the leader in providing secure, reliable, scalable, and innovative services that help over a million businesses, governments, education, and not for profits across the globe scale and grow! AWS provides a wide set of scalable services to meet customer needs.The AWS Global Deal Strategy and Programs (GDSP) organization is responsible for the Private Pricing Program. The Private Pricing Analytics and Insights (PPA&I) team owns building scalable analytical solutions that enable the GDSP organization with actionable insights to make data-driven decisions. This role will focus on Data Engineering, and Analytics related to the Private Pricing Program, requiring deep technical skills, strong business acumen and a deep analytical background to provide actionable data-driven insights and decision support.As a Senior Data Engineer on this team, you will drive efficiency in data handling processes, setup product analytics, drive advanced analysis and build new metrics which are key inputs to improve the health, scale and growth of the Private Pricing Program. You will work collaboratively with the business leaders (including the VP of Private Pricing), operations, and engineering teams on many non-standard and unique business problems and support business initiatives by collecting required and related data from external/internal sources.The ideal candidate should have strong communication skills and ability to prioritize effectively to ensure timelines are met. You will own projects E2E, from engaging with customers to production and delivery of a suite of tools used by the organization to make key business decisions. You should be a self-starter, comfortable with ambiguity, able to think big and be creative (while still paying careful attention to detail). You think in terms of architecture, not just code. You proactively work to improve the consistency and integration between your team’s BI solutions and any related systems or artifacts.Key job responsibilities Owning the design, development, and maintenance of scalable solutions for ongoing metrics, reports, analyses, dashboards, etc. to support analytical and business needs• Interface with other technology teams to extract, transform, and load data from a wide variety of data sources using AWS services and internal tools• Build and deliver high quality data sets to support data scientists and customer reporting needs.• Continually improve ongoing reporting and analysis processes, automating or simplifying self-service support for customers• Translate basic business problem statements into analysis requirements.• Use analytical and statistical rigor to answer business questions and drive business decisions.• Find and create ways to measure the customer experience to drive business outcomes.• Develop queries and visualizations for ad-hoc requests and projects, as well as ongoing reporting.• Write queries and output efficiently, and have in-depth knowledge of the available in area of expertise. Pull the needed with standard query syntax; periodically identify more advanced methods of query optimization. Convert to make it analysis-ready.• Recognize and adopt best practices in reporting and analysis: integrity, design, analysis, validation, and documentation.• Troubleshoot operational quality issues.• Review and audit existing jobs and queries.• Recommending improvements to back-end sources for increased accuracy and simplicity.About the teamDiverse Experiences:AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team Culture:Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career Growth:We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance:We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- 5+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines- Experience with SQL- Experience in at least one modern scripting or programming language, such as Python, Java, Scala, or NodeJS- Experience mentoring team members on best practices ...

Data Engineer, Amazon Robotics (AR)

Working at Amazon RoboticsAre you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart, collaborative team of doers that work passionately to apply leading-edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even imagine yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.Key job responsibilities- Implement solutions for data storage, reporting, science and analytics.- Incorporate big data solutions to enhance machine learning, analytics and reporting capabilities.- Monitor and troubleshoot operational or data issues in the data pipelines.- Setup internal dashboard tools for data visualization- Work across teams to gather requirements for data logging, storing, transforming, and reporting, and build scalable solutions.A day in the lifeAt Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Benefits Summary:Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) Plan Learn more about our benefits here: https://amazon.jobs/en/internal/benefits/us-benefits-and-stock About the teamThe Science Tooling And Research (STAR) team builds and runs simulation experiments and delivers analyses that are central to understanding the performance of the entire AR system. This includes operational and software scaling characteristics, bottlenecks, and robustness to “chaos monkey” stresses -- we inform critical engineering and business decisions about Amazon’s approach to robotic system. We are seeking a Data Engineer to automate the pipeline and tools we support for generating data insights. As a Data Engineer, you will be responsible for the design and development of the data, metrics and reporting platforms for our team. You will implement new and automated data solutions, including big data capabilities, that support our scientists, analysts, and engineers, with large-scale data for training machine learning models, enabling metrics to evaluate their worthiness, while satisfying scalability, reliability, accuracy, performance and budget goals and driving automation and operational efficiencies. BASIC QUALIFICATIONS- 2+ years of data engineering experience- 2+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Knowledge of distributed systems as it pertains to data storage and computing- Experience with data modeling, warehousing and building ETL pipelines- Experience working on and delivering end to end projects independently- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby- Experience with Redshift, Oracle, NoSQL etc. ...

Applied Scientist

At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.ABOUT THIS ROLEIn this role, you'll employ scalable cutting-edge machine learning (ML), deep learning (DL), and Natural Language Processing (NLP) techniques to detect and predict fraudulent activities, enhance fraud investigation capabilities, and develop advanced fraud protection and defense mechanisms. You'll leverage these technologies to analyze complex patterns in transaction data, identify anomalies, and create predictive models that can anticipate potential fraud before it occurs. Your work will be crucial in safeguarding the company's assets, protecting customers from financial harm, and maintaining the integrity of our systems. You'll translate intricate fraud patterns into actionable insights, enabling rapid response to emerging threats and informing critical business decisions related to risk management. You'll operate in an agile environment in which we own and collaborate on the life cycle of research, design, and model development of relevant projects.As an Applied Scientist, you will...- Protect Audible’s customers and content creators against the onslaught of AI-generated fraud- Develop Amazon-scale data engineering & modeling pipelines- Imagine and invent before the business asks, and create groundbreaking fraud detection and mitigation solutions using cutting-edge approaches- Work closely with other data scientists, ML experts, engineers as well as business across the globe, and on cross-disciplinary efforts with other scientists within Amazon- Contribute to the growth of the Audible Data Science team by sharing your ideas, intellectual property and learning from othersABOUT AUDIBLEAudible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.BASIC QUALIFICATIONS- MS in one of the following disciplines: Computer Science, Statistics, Data Science, Economics, Applied Math, Operational Research or a related quantitative field +5 yrs relevant experience; or PhD- Fluency in Python, SQL or similar scripting languages and skilled at Java, C++, or other programing languages- Experience in algorithm development- Depth and breadth in state-of-the-art machine learning technologies- Experience with Machine Learning Pipeline orchestration with AWS (SageMaker, Batch, Lambda, Step Functions) or similar cloud-platforms- Experience in Big Data Engineering with Spark / AWS EMR & Glue ...

Applied Scientist II, AI Security Platform

We are open to hiring candidates to work out of one of the following locations:Seattle, WA, USAWe are seeking an Applied Scientist II to join our AI Security Platform organization, which builds AI-powered security solutions to reimagine how Amazon discovers and protects customer data and applications.As an Applied Scientist II, you will be responsible for researching, modeling, designing, and implementing state-of-the-art solutions to secure products and services at Amazon scale. You will collaborate with applied scientists, security engineers, software engineers, as well as partner teams to develop innovative AI technologies that solve some of our hardest security problems, and build intelligent foundational services that support builder teams across Amazon throughout their software development journey, enabling Amazon businesses to accelerate the pace of innovation to delight our customers.Key job responsibilities• Research and develop accurate and scalable science methods to solve some of our hardest security problems• Partner with applied scientists, software engineers, and security engineers to drive modeling, design and implementation of AI-based, automated foundational security services that support builder teams throughout their software development journeyA day in the lifeThe AI Security Platform organization builds AI-powered security solutions to reimagine how Amazon discovers and protects customer data and applications.About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical storesInclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 3+ years of building machine learning models for business application experience- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience programming in Java, C++, Python or related language- Experience with modeling tools such as R, scikit-learn, Spark MLLib, MxNet, Tensorflow, numpy, scipy etc. ...

Data Engineer II, HWEng Data Science & Analytics team

AWS Hardware Engineering is looking for an experienced, innovative Data Engineer to join their Data Science and Analytics team. You will be part of a group of talented engineers and scientists that builds data products and services to turn hardware monitoring data into insights using advanced analytics and machine learning.As a Data Engineer, you will provide technical leadership, lead data engineering initiatives, and build end-to-end analytical solutions that are highly available, scalable, stable, secure, and cost-effective. You strive for simplicity, demonstrate creativity and sound judgement. You deliver data solutions that are customer focused, easy to consume and create business impact.You are passionate about working with huge datasets and have experience with the organization and curation of data for analytics. You have a strategic and long-term view on architecting advanced data ecosystem. You are experienced in building efficient and scalable data services and can integrate data systems with AWS tools and services to support a variety of customer use cases/applications.In this role, you can:Design, implement and operate large-scale, high-volume, high-performance data structures for analytics and data science.Implement data ingestion routines both real time and batch using best practices in data modeling, ETL/ELT processes by leveraging AWS technologies and big data tools.Gather business and functional requirements and translate these requirements into robust, scalable, operable solutions with a flexible and adaptable data architecture.Collaborate with engineers to help adopt best practices in data system creation, data integrity, test design, analysis, validation, and documentation.Collaborate with scientists to create fast and efficient algorithms that exploit our rich data sets for optimization, statistical analysis, prediction, clustering, and machine learning.Help continually improve ongoing reporting and analysis processes, automating or simplifying self-service modeling and production support for customers.This role falls within the broader AWS Infrastructure Services (AIS) organization, which owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.AWS values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- A Bachelor's degree in a quantitative/technical field (e.g. Computer Science, Statistics, Engineering) or equivalent industry experience- 3+ years of experience with demonstrated strength in ETL/ELT, data modeling, data warehouse technical architecture, infrastructure components and reporting/analytic tools- 3+ years of hands-on experience in writing complex, highly-optimized SQL queries across large data sets.- 3+ years of experience in scripting languages like Python etc. ...

Data Engineer - People Analytics

If you are interested in this position, please apply on Twitch's Career site https://www.twitch.tv/jobs/en/About Us:Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.About the RoleAs the Data Engineer in the People & Places organization, you will be responsible for building and managing the core data pipelines and analytics tooling that power critical HR reporting functionality. This highly sensitive work requires the utmost care and discretion to ensure the security and integrity of confidential employee data as you develop the systems that HR relies on for important decision-making. Your role will involve partnering closely with an Analyst and Program Manager to design, implement, and optimize a robust data infrastructure to support the organization's talent management and workforce analytics initiatives.We are a distributed HR team with team members all over the country. You can work from Twitch’s headquarters in San Francisco, CA; or from one of our hub locations in Seattle, WA; Irvine, CA; or New York City, NY.You Will- Develop and manage scalable data pipelines to extract, transform, and load HR data from various sources- Ensure the security, reliability, and performance of the data infrastructure- Collaborate with stakeholders to understand business requirements and translate them into data-driven solutions- Automate data processing and reporting workflows to improve efficiency and data integrity- Implement data quality checks and monitor processes to maintain high data accuracyPerks- Medical, Dental, Vision & Disability Insurance- 401(k)- Maternity & Parental Leave- Flexible PTO- Amazon Employee DiscountBASIC QUALIFICATIONS- 2+ years of experience working in a data engineering or software engineering capacity- Extensive experience in developing and optimizing data pipelines using Python- Proficient in working with AWS services such as EMR, Redshift, Glue, and S3- Demonstrates expertise in schema management, data lineage, and auditability, coupled with a strong command of data modeling, ETL processes, and data warehousing principles- Proven experience implementing data integrity practices in ETL/ELT pipelines, ensuring accuracy, consistency, and reliability ...

Sr Business Intelligence Engineer, Central RME

Are you passionate about solving challenging problems and helping Amazon deliver the perfect combination of speed, cost-efficiency, and reliability? The Global Reliability and Maintenance Engineering (RME) team is looking for a skilled, customer-obsessed Senior Business Intelligence Engineer to join our dynamic organization. As a Senior BI Engineer in the RME Central MAP team, you will work with large volumes of data to solve complex business problems and provide actionable insights through data analytics. You will collaborate with senior leaders across RME to align scalable metrics, track measurable results, and develop strategic opportunities where data improvements can drive significant impact. The successful candidate will have extensive experience designing and delivering analytical solutions in a highly ambiguous environment, be comfortable working with both technical and non-technical audiences, and have strong analytical and communication skills.This role requires a deep passion for data, the ability to thrive in a fast-paced, global environment, and a commitment to cross-functional collaboration. You will help establish a data-driven culture by leveraging business intelligence tools and the latest generative AI technologies to build impactful products and insights. If you're ready to make a meaningful impact and help Amazon innovate, this is the opportunity for you.Key job responsibilities- Own the design, development, and maintenance of metrics, reports, dashboards, and analyses to drive key business decisions.- Collaborate with product managers, engineering teams, and stakeholders to drive project delivery and strategic initiatives.- Lead the functional and technical design of BI solutions, including user interfaces, architecture, and data processing.- Develop statistical analyses and visualizations for ad-hoc requests and ongoing reporting.- Troubleshoot data and analysis issues, research root causes, propose solutions, and implement resolutions.- Create scalable, automated processes for large-scale data analysis and model development.- Lead end-to-end projects, including data gathering, synthesis, modeling, and communication of insights.- Engage with leadership and customers to understand needs and recommend BI solutions.- Partner with cross-functional teams to standardize processes and improve reporting.- Participate in strategic planning discussions, gathering requirements, and delivering complete BI solutions.- Identify opportunities for process improvement and automation, leading change initiatives.- Ensure best practices in reporting, analysis, data integrity, and documentation.- Design, write, and manage specifications for reporting and analytical systems.- Improve the analytics architecture and tools to provide scalable and efficient solutions.- Build operational plans by aligning objectives and resources with senior leadership and stakeholders.- Drive innovation by integrating AI and LLM technologies into the analytics domain.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! BASIC QUALIFICATIONS- 5+ years of SQL experience- Experience programming to extract, transform and clean large (multi-TB) data sets- Experience with theory and practice of design of experiments and statistical analysis of results- Experience with AWS technologies- Experience in scripting for automation (e.g. Python) and advanced SQL skills.- Experience with theory and practice of information retrieval, data science, machine learning and data mining ...

Data Scientist, Amazon Connect

Do you want to join a brand-new team building an AI system that would disrupt the industry? Do you enjoy dealing with ambiguity and working on hard problems in a fast-paced environment?Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Lex, Polly, Lambda, S3, and Kinesis to provide a truly frustration free and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them. As a Data Scientist on our team, you will analyze data from massive data sets to categorize customer idiosyncrasies, identify outliers, and systematically detect anomalies that substantially affect the performance of our models. You will work closely with other senior technical leaders within the team and across AWS. You should know how to trace decisions in data from raw data through complex models to their impact business metrics. Experience with machine learning explainability is a plus. You should be able to translate well-defined business problems into data science problems and you solve these problems using appropriate assumptions, methodologies, and data science best practices. Our team is at an early stage, so you will have significant impact on our deliverables with no operational load from existing models/systems.We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate, talented, and experienced people to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus. Learn more about Amazon Connect here: https://aws.amazon.com/connect/ Key job responsibilitiesCategorizing Customer Idiosyncrasies: As we expand to more customers, we are discovering that they use our product in very different ways and that poses issues for our models. Effectively summarizing these differences (for example, X% of customers do Y) would be immensely helpful.Detecting and Cleaning Up Outliers: We have situations where outliers have a huge impact on model outputs. You will help us develop mechanisms to clean up outliers for downstream consumption.Deep Diving Customer Issues: Customers have longstanding traditions and trusted formulas for managing their contact centers. When our formulas differ from theirs, we need to deep dive these discrepancies and determine if there is an issue with our model or if we are giving the customer better results than they are used to.Assessing Data Gaps: It's hard to estimate the weather in Seattle if the only data you have is the average weight of elephants in Zimbabwe. We know we don't have all the data we need, but we need to answer two related questions: (a) what features can we derive in creative ways from existing data sources? (b) can we estimate the benefit of getting a new data stream in terms of accuracy improvement?A day in the lifeOur team uses agile project management, so the DS calls in to our daily stand-up meeting in the morning to report status and explain their tasks for the day. Throughout the day, the DS will work with our product manager to discuss outstanding issues with our customers that require deep dives, work with our scientists to discuss model performance issues, and discuss software deliverables with our SDEs such as automation of data ingestion to save DS time, deployment of models, etc.About the teamOur team is called Eliza and it was founded in 2019 to expedite science adoption in Connect. We are a team of scientists and engineers working on multiple science projects for Amazon Connect. Our team members work closely together to explore different approaches that can simplify management of contact centers and delight our customers and we move fast to implement solutions and refine them based on customer feedback.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.BASIC QUALIFICATIONS- 2+ years of data scientist experience- 3+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience- 3+ years of machine learning/statistical modeling data analysis tools and techniques, and parameters that affect their performance experience- Experience applying theoretical models in an applied environment ...

Data Engineer II, ITA - Workforce Intelligence

Do you want a role with deep meaning and the ability to make a massive impact? Hiring top talent is not only critical to Amazon’s success—it can literally change the world. It took a lot of great hires to deliver innovations like AWS, Prime, and Alexa, which make life better for millions of customers around the world every day. As part of the Intelligent Talent Acquisition (ITA) team, you'll have the opportunity to reinvent the hiring process and deliver unprecedented scale, sophistication, and accuracy that Amazon's Talent Acquisition operation needs.ITA is an industry-leading people science and technology organization made up of scientists, engineers, analysts, product professionals and more. Our shared goal is to fairly and precisely connect the right people to the right jobs. Last year, we delivered over 6 million online candidate assessments, replacing the "game of chance" with a merit-based approach that gives candidates the chance to showcase their true skills. Each year we help Amazon deliver billions of packages around the world by making it possible to hire hundreds of thousands of associates in the right quantity, at the right location and at exactly the right time. You’ll work on state-of-the-art research, advanced software tools, new AI systems, and machine learning algorithms to solve complex hiring challenges. Leveraging Amazon's in-house tech stack built on AWS, you'll have the autonomy and flexibility to bring innovative solutions to life. One day, we can bring these solutions to the rest of the world. Join ITA in using latest technologies to transform the hiring landscape and make a meaningful difference in people's lives. Together, we can solve the world's toughest hiring problems.As a Data Engineer II, you should be an expert with data lake fundamentals around storage, compute, etc., familiar with multiple data processing stacks like Spark, EMR, and core data concepts (e.g. Data Modeling and Reporting). You should have deep understanding of the architecture for enterprise level data lake/mesh solutions using NAWS stack or other cloud stacks. You should be an expert in the design, creation, management, and business use of large data-sets. The candidate is expected to be able to build efficient, flexible, extensible, and scalable ETL and reporting solutions. You should be enthusiastic about learning new technologies and be able to implement solutions using them to provide new functionality to the users or to scale the existing platform. Our ideal candidate thrives in a fast-paced environment, relishes working with large transactional volumes and big data, enjoys the challenge of highly complex business contexts (that are typically being defined in real-time), and, above all, is a passionate about data and analytics.Key job responsibilities- Architect , develop and maintain end to end scalable data infrastructure and data pipelines- Work closely with business owners, developers, Business Intelligence Engineers to explore new data sources and deliver the data.- Empower the team for self-servicing by providing the necessary skills to handle complex tasks independently. - Ensure that the team can efficiently manage and troubleshoot data-related issues, leading to increased autonomy and productivity. along with fostering a culture of self-reliance.About the teamITA-Data team delivers high-quality recruiting data, reusable tools, and analytics reporting to Amazon Talent Acquisition customers. The Data team is the engine behind ITA’s success, creating pathways to information upon which all of the organization’s products are built and enabling Amazon to make correct hiring decisions a million times over. Focused on building scalable long term solutions, the team empowers engineers and consumers to develop, access, and analyze data independently with a high degree of data privacy and integrity. As a member of the Data team, you will deliver robust data solutions that drive fair and efficient hiring and rapidly evolve with the needs of the business.BASIC QUALIFICATIONS- 3+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines- Experience with SQL- Experience in at least one modern scripting or programming language, such as Python, Java, Scala, or NodeJS- Experience with distributed systems as it pertains to data storage and computing- Experience with Redshift, Oracle, NoSQL etc. ...

Data Science - Simulations, SCOT FO Simulations (LITMUS)

The Supply Chain Optimization Technologies (SCOT) team builds technology to automate and optimize Amazon’s supply chain of physical goods. We seek a Data Scientist with strong analytical and communication skills to join our team. SCOT manages Amazon's inventory under uncertainty of demand, pricing, promotions, supply, vendor lead times, and product life cycle. We optimize complex trade-offs between customer experience, inventory costs, fulfillment costs, fulfillment center capacity, etc. We develop sophisticated algorithms that involve learning from large amounts of data such as prices, promotions, similar products, and other data from our product catalog in order to automatically act on millions of dollars’ worth of inventory weekly and establish plans for tens of thousands of employees. As a Data Scientist, you will contribute to the research community, by working with other scientists across Amazon and our Supply Chain, as well as collaborating with academic researchers and publishing papers both internally and externally.Key job responsibilitiesMajor responsibilities include: - Analysis of large amounts of data from different parts of the supply chain and their associated business functions - Improving upon existing machine learning methodologies by developing new data sources, developing and testing model enhancements, running computational experiments, and fine-tuning model parameters for new models - Formalizing assumptions about how models are expected to behave, creating definitions of outliers, developing methods to systematically identify these outliers, and explaining why they are reasonable or identifying fixes for them - Communicating verbally and in writing to business customers with various levels of technical knowledge, educating them about our research, as well as sharing insights and recommendations - Utilizing code (Python, R, Scala, etc.) for analyzing data and building statistical and machine learning models and algorithmsA day in the lifeAs a Data Scientist in SCOT, you will be tasked to understand and work with cutting edge research to enable the implementation of sophisticated models on big data. As a successful data scientist in the SCOT team, you are an analytical problem solver who enjoys diving into data from various businesses, is excited about investigations and algorithms, can multi-task, and can credibly interface between scientists, engineers and business stakeholders. Your expertise in synthesizing and communicating insights and recommendations to audiences of varying levels of technical sophistication will enable you to answer specific business questions and innovate for the future.About the teamHave you ever ordered a product on Amazon, and when that box-with-the-smile arrives, you wonder how it got to you so fast? Wondered where it came from and how much it would have cost Amazon? If so, Amazon’s Supply Chain Optimization Technologies (SCOT) team is for you. We build systems to peer into the future and estimate the distribution of tens of millions of products every week to Amazon’s warehouses in the most cost-effective way. This team focuses on saving hundreds of millions of dollars using cutting edge science, machine learning, and scalable distributed software on the Cloud that automates and optimizes inventory and shipments to customers under the uncertainty of demand, pricing, and supply. Watch this short video for more on SCOT: http://bit.ly/amazon-scotWithin SCOT, Fulfillment Optimization (FO) Simulations team provides a mechanism to evaluate the forward or backward-looking impact of a change to the input, logic, or configuration of outbound fulfillment systems in SCOT.FO Simulations integrates with production services that decide how Amazon fulfills customer orders and simulates multiple alternate realities to calculate the impact of changing algorithms and inputs, such as, the simulations capture the network effects of planning and execution decisions. The network effect is the idea that if we are simulating an altered network, where planning decisions are being made differently from what happens in production, we capture and accumulate the outcomes of those different decisions across the planning services. The standardized impact measurement focuses on key business metrics such as promise speed, fulfillment cost, volume flows and resource capacity consumption patterns.BASIC QUALIFICATIONS- 5+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience- 4+ years of data scientist experience- Experience with statistical models e.g. multinomial logistic regression ...

Applied Scientist II, AI Applications

Are you passionate about transforming how businesses leverage data? Do you want to work on AI technologies that redefine analytics and decision-making? Amazon is looking for a creative, motivated, and forward-thinking Applied Scientist to join our Applied AI team. In this role, you will be instrumental in shaping the future of our AI-powered analytics assistant. Your expertise will drive innovation and push the boundaries of what's possible in AI-driven insights and solutions.We are transforming business intelligence by enabling natural language interactions with data, democratizing access to insights, and automating routine analytics tasks. Our solutions empower business users to derive deep, actionable insights without requiring technical expertise, while allowing analytics teams to focus on building robust data infrastructures and solving complex problems. From performing sophisticated data analyses to automating code generation, data pipeline creation, and business review narratives, we are reshaping how Amazon makes data-driven decisions.We develop state-of-the-art large language models (LLMs) leveraging advanced techniques like fine-tuning, retrieval-augmented generation (RAG), and parameter-efficient tuning methods such as Low-Rank Adaptation (LoRA). Our proprietary datasets are meticulously curated to enhance model performance, ensuring robust, context-aware insights tailored to diverse business needs. We also integrate agent-based architectures to enable dynamic, autonomous interactions within complex data ecosystems, pushing the boundaries of what AI can achieve in business intelligence.Our team actively engages with the scientific community both internally and externally. We contribute to the advancement of AI by publishing research at premier conferences such as NeurIPS, ICML, and other leading venues, driving innovation and fostering knowledge exchange.Key job responsibilities- Design, develop, and deploy state-of-the-art machine learning models that power natural language understanding and data analytics capabilities.- Push the boundaries of ML and Generative AI techniques to deliver personalized, context-aware insights at scale.- Collaborate closely with software engineers and product managers to integrate machine learning models into platform production systems, ensuring scalability and efficiency.- Conduct pioneering research in NLP, multimodal systems, and machine learning to enhance capabilities.- Analyze vast datasets to uncover actionable insights and continuously refine models’ performance through rigorous experimentation.- Drive innovation by contributing to the scientific community through research publications at conferences such as ICML, NeurIPS, and Amazon-hosted events.A day in the life- Early mornings to complete check-in, project updates, and code reviews- Team stand-up meeting with cross-functional groups for updates and alignment- Focused research time: reading papers, brainstorming, and experiment design- Afternoons dedicated to model development, coding, and experimentation- Engineering collaboration on deployment and optimization- Results analysis and documentation- End-of-day team communication and planningBASIC QUALIFICATIONS- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- 3+ years of building models for business application experience- Experience in patents or publications at top-tier peer-reviewed conferences or journals- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing ...

Senior Data Scientist Q ML, Amazon Q in Connect (QiC)

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon Q in Connect (QiC) provides customer service agents with recommendations for what to say and do (including step-by-step guides) to resolve customer issues faster, improving customer satisfaction and reducing costs. QiC reduces agent handle times and will improve resolution rates through its ability to understand complex customer objectives, synthesize relevant information from diverse sources (e.g., customer data, contact transcripts, knowledge articles), and generate human-like responses or take actions personalized to an end-customer’s situation. QiC will generate usage data (e.g., what actions that agents do or do not take on QiC responses) that enables QiC to learn and improve with an “agent in the loop,” increasing QiC’s accuracy and ability to automate more contact types. Key job responsibilitiesWe are looking for an experienced Data Scientist with a strong machine learning background to lead the development of frameworks that deepen understanding of agent assistance and improve automation in Call Center environments.Bringing to bear a mixture of model development and software engineering skills, you will lead the development and deployment and of several of Q in Connect's core assistant models, use data-driven methods to answer business questions, and deliver insights to deepen understanding of Amazon Connect agents and end-customers.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Solutions: AWS SolutionsAs part of the AWS solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. we blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.BASIC QUALIFICATIONS- 5+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience- 4+ years of data scientist experience- Experience with statistical models e.g. multinomial logistic regression ...

Data Engineer, Customer Experience and Business Trends

Customer Experience & Business Trends (CXBT) is seeking talented Data Engineers to develop optimized solutions for creating high-quality data analytics and product infrastructure. We are focused on deeply understanding and improving Amazon customer experiences globally and use this infrastructure to develop and deliver analytics applications for metrics generation, metrics correlation, econometrics, Machine Learning models, and other use cases to ultimately help provide insights that drive enhanced customer experiences.As a Data Engineer, the ideal candidate will partner with Software Developers, Business Intelligence Engineers, Scientists, and Product Managers to develop scalable and maintainable data pipelines for both structured and unstructured (text-based) data. This candidate should have strong business judgment, a good sense of architectural design, excellent written/documentation skills, and experience with big data technologies (Spark/Hive, Redshift, EMR, and other AWS technologies). This role involves both overseeing existing data infrastructure and data pipelines, as well as developing new ones.Key job responsibilities- Be hands-on with ETL to build data pipelines to support automated reporting.- Interface with other technology teams to extract, transform, and load data from a wide variety of data sources.- Implement data structures using best practices in data modeling, ETL/ELT processes, and SQL, Redshift.- Model data and metadata for ad-hoc and pre-built reporting.- Build robust and scalable data integration (ETL) pipelines using SQL, Python and Spark.- Build and deliver high quality data sets to support business intelligence engineers, data scientists, economists, and customer reporting needs.- Manage AWS resources including Glue, Redshift, MWAA, EMR, Lambda.- Diagnose and resolve operational issues, perform detailed root cause analysis, respond to suggestions for enhancements.A day in the lifeAs a Data Engineer, you will be working with cross-functional partners from Science, Product, SDEs, Operations and leadership to help them translate raw data into actionable insights for stakeholders by building data pipelines, choosing the right data model, empowering them to make data-driven decisions. About the teamCustomer Experience and Business Trends is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.BASIC QUALIFICATIONS- 1+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines- Experience with one or more query language (e.g., SQL, PL/SQL, DDL, MDX, HiveQL, SparkSQL, Scala)- Experience with one or more scripting language (e.g., Python, KornShell)- Experience with AWS technologies like Redshift, S3, AWS Glue, EMR, Kinesis, FireHose, Lambda, and IAM roles and permissions ...

Sr. Applied Scientist, Renewable Energy Optimization

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon is looking for a passionate scientist to join the Renewable Energy Optimization (REO) team at AWS. The REO team builds software solutions and algorithms that manage and optimize Amazon's global fleet of wind and solar projects. This is an exciting role that will provide exposure to large-scale renewable projects across the globe. We are looking for an Applied Scientist with experience building time series forecasters and a passion to apply those skills to electricity markets in a way that drives Amazon to our Sustainability goals. As an Applied Scientist on the REO team, you will support all lifecycles of our ML based optimization solutions. This includes maintaining day-to-day reliability, scaling/refining the current solutions and experimenting with new optimization opportunities that support AWS's Energy and Sustainability ambitions. The ideal candidate strives in fast pace and ambiguous environments. They prefer high levels of ownership and effectively collaborate with engineering and business partners. They combine their analytical skills with a passion to accelerate with energy transition.About the team*Why AWS*Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.*Diverse Experiences*Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance*We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.*Inclusive Team Culture*Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.*Mentorship and Career Growth*We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Master's degree in math/statistics/engineering or other equivalent quantitative discipline- Experience programming in Java, C++, Python or related language- 5+ years translating business problems into machine learning solutions and algorithms- Passion for the power industry and/or electricity markets ...

2025 Data Science Internship - United States, PhD or Masters Student

Do you have a passion for data? Are you matriculating in a Master’s or PhD program? Amazon is looking for driven data science students with strong modeling skills who are comfortable owning and executing data. To be successful in this internship, you will need the ability to develop, automate, and run analytical models for our systems. During this internship, you will build tools and support structures needed to analyze and dive deep into data to resolve systems errors and changes. You will have the ability to present your findings to our business partners and help drive improvements.Previous applicants demonstrated the aptitude to manage medium-scale modeling projects, identified requirements, and built methodology/tools that were statistically grounded.For more information on the Amazon Science community please visit https://www.amazon.scienceBASIC QUALIFICATIONS- Are 18 years of age or older- Work 40 hours/week minimum and commit to 12 week internship maximum- Can relocate to where the internship is based- Experience with data scripting languages (e.g. SQL, Python, R etc.) or statistical/mathematical software (e.g. R, SAS, or Matlab)- Experience in data science, machine learning or data mining- Experience with big data: processing, filtering, and presenting large quantities (100K to Millions of rows) of data- Must be actively enrolled in a Master's or PhD program ...

Senior Data Engineer, Ring Data Science and Engineering

Come build the future of smart security with us. Are you interested in helping shape the future of devices and services designed to keep people close to what’s important?ABOUT RINGWe started in a garage in 2012 when our founder asked a simple question: what if you could answer the front door from your phone? What if you could be there without needing to actually, you know, be there? After many late nights and endless tinkering, our first Video Doorbell was born.That invention has grown into over a decade of groundbreaking products and next-level features. And at the core of all that, everything we’ve done and everything we’ve yet to build, is that same inventor's spirit and drive to bridge the distance between people and what they care about. Whatever it is, at Ring we’re committed to helping you be there for it.(https://www.ring.com)ABOUT THE ROLEThe Senior Data Engineer within Ring Data Science and Engineering plays a pivotal role in shaping how we architect analytics and data science solutions to operate data-driven decision making at scale across all business units, carry the voice of our customers, inform business and product strategy with data, and provide a quality data foundation for AI.Key job responsibilitiesWe are seeking an experienced Senior Data Engineer to lead the technical designs of data lakes, data warehouses, and data pipelines within the Ring Data Science and Engineering org. In this role, you will:* Own the design, development, and maintenance of scalable solutions for ongoing metrics, reports, analyses, dashboards, etc. to support analytical and business needs* Interface with other technology teams to extract, transform, and load data from a wide variety of data sources using AWS services and internal tools* Design efficient and scalable data warehouse models.* Be responsible for design and code reviews.* Build and deliver high quality data sets to support data scientists and customer reporting needs.* Identify opportunities to leverage AI for increased productivity.* Drive improvements in automation and quality.* Continually improve ongoing reporting and analysis processes, automating or simplifying self-service support for customers.* Find and create ways to measure the customer experience to drive business outcomes.* Recognize and adopt best practices in data engineering: integrity, design, analysis, validation, and documentation.* Troubleshoot operational quality issues.* Review and audit existing jobs and queries.* Recommend improvements to back-end sources for increased accuracy and simplicity.A day in the lifeYou'll collaborate with multiple teams of data, business intelligence, software, and systems development engineers shaping our data strategy through vision setting, data governance, and operational excellence; fostering an inclusive culture that encourages empathy, experimentation, and innovation. You will guide your teams in balancing strategic thinking with company objectives, and collaborate with key cross-functional leaders and teams to work backwards from the customer to ideate, validate, and execute business opportunities at the forefront of the data engineering landscape. This will include overseeing the regular application of techniques involving extracting, transforming, and loading very large datasets, architecting data platforms for feature performance, maintainability, and scale, measuring and improving data quality, and driving measurable business impact.BASIC QUALIFICATIONS- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent- 5+ years of data engineering experience- Experience mentoring team members on best practices- Expert-level skills in writing and optimizing SQL- 2+ years development experience in python or similar scripting language for automation- 3-4+ years of work experience with ETL, Data Modeling, and Data Architecture with terabytes of data- 1+ years experience working with distributed computing and associated technologies such as Spark, EMR, etc.- 2+ years experience with Redshift. Tangible experience working with Redshift Spectrum, AWS Glue, and S3 ...

Sr. Data Scientist, Fleet Planning , Global Fleet Products

AMZL Global Fleet and Products (GFP) organization is responsible for fleet programs and capacity for Last Mile deliveries. The Fleet Planning team is looking for a Data Scientist to drive the most efficient use of fleet.Last Mile fleet planning is a complex resource allocation problem. The goal of fleet allocation planning is to optimize the size and mix of fleet allocated to DSPs through various programs to improve branded fleet utilization. Changes in routes, last mile network, exiting DSPs and new DSP onboarding create continuous need for re-allocation of fleet to maintain an efficient network capacity. This requires allocation to adhere to various operational limits (repair network, EV range, Station Charging capability) and also match route’s cube need to vehicles capacity. As a Data Scientist on the Fleet Planning team (GFP), you will be responsible for building new science models (linear programs, statistical and ML models) and enhancing existing models for changing business needs. You would work with program managers in planning, procurement, redeployment, deployment, remarketing, variable fleet and infrastructure programs to build models that would support the requirements of all programs in a coherent plan. Key job responsibilities• Build models and automation for planners for generating vehicle allocation plans• Partner with program teams to test and measure success of implemented model• Lead reviews with senior leadership, deep dive model outputs and explain implications of model recommendations. BASIC QUALIFICATIONS- 5+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience- 4+ years of data scientist experience- Experience implementing mathematical optimization models using tools like XPRESS. ...