Customer Service

Pay starts at $22.00 per hour with benefits available.Reduced Full-Time: Average work between 30-39 hrs per week. This role requires open availability between the hours of 5am-10pm Sunday-Saturday. As a Lead Associate, you will be the face of Amazon and contribute to a vibrant store culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, willingness to learn new things, and a commitment to delighting our customers. You will assist the manager with store operations, maintain a key to the store and have floor leader responsibilities.Key job responsibilities- Be an expert in interacting with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.- Provide ongoing training in areas including product knowledge, product quality training, and store operations, and assist manager in identifying training needs.- Maintain a key to the store and open and close the store following the proper procedures.- Support floor leader responsibilities including providing peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues where appropriate, training, deploying labor, and ensuring the team takes required breaks and lunches.- Support supervisory tasks such as scheduling, payroll management, timesheet verification, and time and attendance.- Participate in associate onboarding and in associate interviews as required.- Ensure consistent execution of inventory workflow processes, guiding associates as needed including receiving, stocking and replenishing product.- Contribute to continuous improvement of the customer experience and store operations by participating in the development of best practices and continuous product knowledge.- Utilize inventory management systems to scan, process, and count product.- Be responsible for ensuring store and all surfaces are kept clean at all times.- Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong store culture.- Work with a manager to maintain the physical safety and high quality standards of the store.- Work in a fast changing and ambiguous environment.- Perform additional duties as assigned.About the teamAmazon Go is a new kind of store with no checkout required. With Just Walk Out shopping, you can get in and out quickly without scanning any items or waiting in a checkout line. Amazon Go is our take on a convenience store that offers customers a range of grab-and-go items from delicious sandwiches and salads for breakfast, lunch, dinner, plus everyday essentials and more. Simply use the Amazon app to enter the store, take the products you want, and go! No lines, no checkout. (No, seriously.) BASIC QUALIFICATIONS- 1+ years of floor leader or other leadership, or 1+ years of Amazon experience- 3+ years of retail or customer facing, or 1+ years of Amazon experience- High school or equivalent diploma- Are 18 years of age or older ...

The AWS Customer Service team provides support to a wide range of external customers helping them understand the benefits and capabilities of the AWS’s Cloud Computing Services. The Concierge team focuses on assisting customers with account and billing related inquiries, and interfaces with internal Amazon organizations to provide the perspective of the Voice of the Customer.As a Finance (Billing and Accounts) Manager, you'll engage with a selected group of Enterprise Support Customers. You will deal with advanced customer requests while having access to Senior Concierge resources to expedite issue resolution and strategic engagement, providing Subject Matter Expert level training, escalation support and deep dive analysis. You will address their most impactful billing and account issues by driving scalable and long-term solutions for their successful financial cloud journey. You will also own the Accounts & Billing strategy for your customers from end to end, demonstrating the highest level of Ownership to work backwards from the customers’ needs and execute their vision. In addition, you will facilitate cross functional stakeholder meetings with AWS Enterprise teams including Technical Account Managers, Sales and Solution Architects. You will use your expertise to identify continuous improvement opportunities, program manage Enterprise offerings, and leverage the Voice of the Customer to drive global strategic solutions.Key job responsibilitiesYour responsibilities will include, but will not be limited to:· Building close relationships with your customers to understand their business/operational needs and technical challenges· Delivering the Accounts and Billing section of the yearly Customer Support Strategy doc, defining appropriate S.M.A.R.T. goals on a monthly basis. · Resolving high severity and visibility emerging issues such as executive escalations and AWS organization billing related matters.. Advocating on behalf of the customers with Senior-level stakeholders to resolve immediate pain, drive continuous improvement initiatives, and pursue long-term solutions that enhance the Accounts and Billing experience · Driving accountability among all internal stakeholders contributing to the customers’ financial health.. Owning financial status communications with the Customer and internal teams· Lead and manage projects and/or portions of projects to improve internal and external experience· Evaluating requests such as multi-account recovery and access management, large architecture cost optimization, reserved instance analysis and others· Analyzing customer usage patterns and recommending the right methods for cost-effective service operations · Providing onsite customer support and/or handling critical conference calls with customers and support teams· Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience· Assisting with Enterprise customer communication during AWS critical launches and support events · Assuming responsibility for developing detailed knowledge about AWS specific product and features About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS- 6+ years of technical experience working with computer systems and multiple technology domains- 6+ years of Customer Service and/or Account Management supporting customers in a technical environment- BS/BA degree and/or combination of related experience plus certifications ...

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to work with smart, passionate people who are building new products and services every day on behalf of our customers.As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.Key job responsibilitiesAs a Delivery Station Customer Service Associate, you will be responsible for:• Communicating with customers directly in-person, in addition to communicating via phone and email• Empathizing with and prioritizing customer needs• Upholding company values and respecting every customer• Resolving issues and setting appropriate expectations with customers• Clearly understanding and responding appropriately to the issues that customers present• Consistently composing grammatically correct, concise, and accurate written responses to customer issues• Approaching problems logically and with good judgment to ensure the appropriate customer outcome• Making quick and effective decisions on behalf of the customer• Working a flexible Full-Time (40+ hours per week) schedulePerforming the following tasks, with or without reasonable accommodation• Carry, lift, push and pull up to 49 pounds• Frequently push, pull, squat, bend and reach• Stand and walk during shifts lasting up to 12 hours• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)• Work in an environment where the temperature may vary due to outside weather conditions and is not controlledA day in the lifeYou’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched anddelivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with ourcustomers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.About the teamOur mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.BASIC QUALIFICATIONS• High School or equivalent diploma• Previous experience in Customer Service• Ability to effectively prioritize work time to ensure efficiency• Experience with Windows Operating Systems and Microsoft Outlook• Familiarity with multiple web browsers, data base searching and instant messenger tools ...

Who are we?Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession? Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments. We operate out of designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.As a CXO Site Lead, you will be the face of Amazon and contribute to the vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.Key job responsibilitiesKey Responsibilities:• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.• Work with a manager to maintain the physical safety and quality standards of the site• Work in a fast changing and ambiguous environment• Perform additional duties, as assigned• Work flexible hours including nights, weekends, and holidays• Work 30-39 hours/week Tuesday - Saturday 8:45am to 3:15pm• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairsBASIC QUALIFICATIONS- High school or equivalent diploma- Are 18 years of age or older- Experience in training others ...

Work Address: 1837 Street Road, Bensalem, PA, 19020  Pay Rate: $16.25 per hour Availability Requirements: Shift availability is dependent on operational needs. Part-time: Shift availability required 3 days per week, including Saturday and Sunday Anytime: Minimum of 4 hours of availability weekly. Sunday-Saturday. Standard blocks of time will be offered to choose from based on store availability. Shifts are between 4 a.m. and 12 a.m. and may be up to 8 hours longCertain shifts require up to 40 hours per week during your training period. Once training is complete, standard scheduling will begin. You will be compensated for the training period at the hourly rate shown in your offer letter. Please note, training hours vary based on shift and are not guaranteed.     ...

This is a program for Active-Duty Military Members and Military Spouses through Hiring our Heroes (HoH) Corporate Fellowship.Completing this application will increase visibility of your candidacy for permanent placement at Amazon; however, is NOT a guarantee you will be screened or provided an offer.Do you have a reputation of being highly technical? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving Customer Success through critical thinking and creative approaches? If so, then Blink’s Customer Service (CS) Technical Support team would like to talk to you!Hours are Wednesday-Sunday 10:30AM-7PM ETKey job responsibilities- Must be an approved candidate for Hiring our Heroes (HoH) 25-1 Cohort-Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email- Working with other customer support teams to ensure a consistent and high-quality level of support- Being a voice and advocate for our customers when something doesn’t feel right- Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments- Acting as an advocate for our customers by reporting and acting on observed areas for improvement- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience- Assisting with customer communication during Blink’s critical launches and support events- Working across the customer service spectrum to ensure a consistent and highest-quality level of support- Developing detailed knowledge about specific product lines and features- Driving projects that improve support-related processes- Supporting Blink Subscription serviceA day in the lifeAs a Technical Support Associate in the CS/Technical Support team, you’ll work on problems at a deep technical level not normally experienced in a typical consumer environment. You will support our Home Security product suite and help customers navigate their own home networking and mobile device configurations. In addition to solving issues for customers and partners, you’ll be a key player recommending product changes, documenting solutions, and automating log analysis. This position affords a lot of personal growth opportunity.About the teamOur mission is to provide peace of mind for home owners while they are way from home using our wire-free, battery-operated smart home security cameras.BASIC QUALIFICATIONS- 3+ years of customer service experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 2+ years of experience in technical support that is focused first and foremost in customer success- 2+ years of experience supporting consumer WiFi / Mesh networking platforms (Linksys, D-link, Google WiFi, ASUS)- 2+ years working with of Firewall configurations, parental controls, and commonly enabled features associated with service provider modems/routers and services- 1+ years providing technical support for mobile devices and platforms (iOS, Android)- Ability to work remotely- Excellent verbal and written communications skills required in both English and Spanish ...

Do you have a reputation of being highly technical? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving Customer Success through critical thinking and creative approaches? If so, then Blink’s Customer Service (CS) Technical Support team would like to talk to you! Hours are Mon-Fri 7:00-3:30pm EST. Excellent verbal and written communications skills required in both English and French required.Must have a reliable broadband internet connection, either through DSL, cable, or fiber-to-home. A minimum contracted internet speed of 5 mbps download and 2.5 mbps upload speed, and access to a wired internet connection.Key job responsibilities- Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email- Working with other customer support teams to ensure a consistent and high-quality level of support- Being a voice and advocate for our customers when something doesn’t feel right- Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments- Acting as an advocate for our customers by reporting and acting on observed areas for improvement- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience- Assisting with customer communication during Blink’s critical launches and support events- Working across the customer service spectrum to ensure a consistent and highest-quality level of support- Developing detailed knowledge about specific product lines and features- Driving projects that improve support-related processes- Supporting Blink Subscription serviceA day in the lifeAs a Technical Support Associate in the CS/Technical Support team, you’ll work on problems at a deep technical level not normally experienced in a typical consumer environment. You will support our Home Security product suite and help customers navigate their own home networking and mobile device configurations. In addition to solving issues for customers and partners, you’ll be a key player recommending product changes, documenting solutions, and automating log analysis. This position affords a lot of personal growth opportunity.About the teamOur mission is to provide peace of mind for home owners while they are way from home using our wire-free, battery-operated smart home security cameras.BASIC QUALIFICATIONS- 3+ years of customer service experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 2+ years of experience in technical support that is focused first and foremost in customer success- 2+ years of experience supporting consumer WiFi / Mesh networking platforms (Linksys, D-link, Google WiFi, ASUS)- 2+ years working with of Firewall configurations, parental controls, and commonly enabled features associated with service provider modems/routers and services 1+ years providing technical support for mobile devices and platforms (iOS, Android)- Ability to work remotely- Excellent verbal and written communications skills required in both English and French- Must have a reliable broadband internet connection, either through DSL, cable, or fiber-to-home. A minimum contracted internet speed of 5 mbps download and 2.5 mbps upload speed, and access to a wired internet connection. ...

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.Key job responsibilitiesAs a Delivery Station Customer Service Associate, you will be responsible for:- Communicating with customers directly in-person, in addition to communicating via phone and email- Empathizing with and prioritizing customer needs- Upholding company values and respecting every customer- Resolving issues and setting appropriate expectations with customers- Clearly understanding and responding appropriately to the issues that customers present- Consistently composing grammatically correct, concise, and accurate written responses to customer issues- Approaching problems logically and with good judgment to ensure the appropriate customer outcome- Making quick and effective decisions on behalf of the customer- Working a flexible Full-Time (40+ hours per week) schedule Performing the following tasks, with or without reasonable accommodation:- Carry, lift, push and pull up to 49 pounds- Frequently push, pull, squat, bend and reach- Stand and walk during shifts lasting up to 12 hours- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)- Work in an environment where the temperature may vary due to outside weather conditions and is not controlledA day in the lifeYou’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.About the teamOur mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.BASIC QUALIFICATIONS- High School or equivalent diploma- Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency- Experience with Windows Operating Systems and Microsoft Outlook- Familiarity with multiple web browsers, data base searching and instant messenger tools ...

Work Address: 13201 Aurora Ave N, Seattle, WA, 98133  Pay Rate: $20.50 per hour Availability Requirements: Shift availability is dependent on operational needs. ...

Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily. Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award-winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Industry analysts have said, “Amazon Connect is quietly positioned to massively disrupt by enabling companies to focus on customer service, not service centers.” and “Amazon is totally disrupting the customer contact center space as they have many other market-spaces with customer-centric solutions with open platform integration with assistance from the partner community.”We are seeking Telecom Support Specialist who are experts in managing porting phone numbers for AWS services [Amazon Connect, Chime etc.] to join our team to help us support and expand the Amazon Connect telecom infrastructure). Tasks will include processing port ins and port outs phone numbers, registering and configuring SMS services, procurement of new customer phone numbers, number migrations, audits and special projects. Your peers will be systems, network and software engineers working to make the AWS Connect platform more capable, scalable, reliable and efficient.Amazon Connect supports thousands of concurrent customer calls and tens of thousands of agents using an internally developed SIP based Call Center Platform. Our technology is compelling, as it solves a common problem in a novel way — and it is unique in the industry. We are looking for Telecom Support Specialist to help us expand our infrastructure to new global regions, support existing implementations, and innovate telecom network operations through tooling and processes to improve customer productivity. Be part of the team that handles large amount of phone calls, among the largest in contact center platforms globally.The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation telecom infrastructure, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus. The ideal candidate will have deep experience working with, preferably in a large scale, distributed environment. You understand technology and how servers and networks inter-relate. You regularly take part in deep-dive troubleshooting and conduct technical post-mortem discussions to identify the root cause of complex issues.Troubleshooting Expert. You look for difficult challenges and revel in the satisfaction of solving complex issues. High pressure situations focuses your attention instead of destroying your concentration. The ideal candidate will love using technology to solve problems with simple solutions. You have a solid understanding of Porting methodology and know how to use the right tool for the right job.Customer Obsessed. The ideal candidate enjoys working with customers to help them get the best experience using Amazon Connect. Think Big. The ideal candidate will support Porting related activities. You will strive to improve and streamline processes to allow for work on a massive scale.Key job responsibilitiesWork closely with product management and telephony providers to fully understand the US and international porting and number management process.Provide order management for local, off net and toll-free numbers through various interfaces and 3rd party platforms with a high level of accuracy and quality.Provide constant, professional communication of information to customers, vendors, and internal team members via email, phone, chat, and customer user interface.Perform follow up actions as necessary for incomplete orders and/or rejected orders - whilst keeping AWS support cases [and internal tickets] up to date with all timelines.Collaborate with team members to improve the overall porting and number ordering experience for customers.Cultivate relationships with external carriers to facilitate faster problem resolution.Building close relationships with your customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.Assist internal teams in identifying and scoping long term product automation solutions.Provide excellent customer support and immediate response to customer inquiries.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS- 3+ years of telephony porting technical support experience- Bachelor's degree in computer science or equivalent- Previous porting or LNP (local number portability) experience. ...

As a Customer Service Associate, you will play an essential role in empowering our customersto take their medications correctly and achieve better overall wellness. Our pharmacy features acasual dress code in a nonretail facing environment. An active, in-state pharmacy technicianlicense is required to be considered.Key job responsibilities• Answer incoming telephone calls from Customer Care associates on a daily basisand maintain metrics as assigned• Make outbound calls including for a variety of purposes. Including situations deemedurgent by clinical pharmacist team• Assist clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls• Assist Customer Care Associates by providing guidance and feedback utilizing aconsultative approach to continually develop staff knowledge• Complete tickets to support Customer Care Team and Clinical RPh team• Maintain advanced understanding of all Amazon Pharmacy’s policies andprocedures as well as Amazon Pharmacy products and services• Monitor and process all help desk assigned tasks on a daily basis• Act as primary point of contact for escalated calls by Customer Care Associates,handle escalated calls and follow through until resolution has been met• Manage reporting of customer complaints and provide resolution per set SLA’s,escalating as appropriate• Investigate and report pharmacy errors• Learn pharmacy laws and regulations nationwide• Serve as a point of contact for any system or technology/software outages and notifyall appropriate parties for resolution• Maintain confidentiality of all customer information• Work autonomously and proactively identify areas in need of improvement• Constant collaboration with teammates• Customer-centric and commitment to quality• Work a flexible schedule - shifts will possibly start and end outside of normalbusiness hours• Perform other tasks assigned while working in a fast-paced environmentBASIC QUALIFICATIONS• Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses)• High school or equivalent diploma ...

Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily. Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award-winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Industry analysts have said, “Amazon Connect is quietly positioned to massively disrupt by enabling companies to focus on customer service, not service centers.” and “Amazon is totally disrupting the customer contact center space as they have many other market-spaces with customer-centric solutions with open platform integration with assistance from the partner community.”We are seeking Telecom Support Specialist who are experts in managing porting phone numbers for AWS services [Amazon Connect, Chime etc.] to join our team to help us support and expand the Amazon Connect telecom infrastructure). Tasks will include processing port ins and port outs phone numbers, registering and configuring SMS services, procurement of new customer phone numbers, number migrations, audits and special projects. Your peers will be systems, network and software engineers working to make the AWS Connect platform more capable, scalable, reliable and efficient.Amazon Connect supports thousands of concurrent customer calls and tens of thousands of agents using an internally developed SIP based Call Center Platform. Our technology is compelling, as it solves a common problem in a novel way — and it is unique in the industry. We are looking for Telecom Support Specialist to help us expand our infrastructure to new global regions, support existing implementations, and innovate telecom network operations through tooling and processes to improve customer productivity. Be part of the team that handles large amount of phone calls, among the largest in contact center platforms globally.The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation telecom infrastructure, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus. The ideal candidate will have deep experience working with, preferably in a large scale, distributed environment. You understand technology and how servers and networks inter-relate. You regularly take part in deep-dive troubleshooting and conduct technical post-mortem discussions to identify the root cause of complex issues.Troubleshooting Expert. You look for difficult challenges and revel in the satisfaction of solving complex issues. High pressure situations focuses your attention instead of destroying your concentration. The ideal candidate will love using technology to solve problems with simple solutions. You have a solid understanding of Porting methodology and know how to use the right tool for the right job.Customer Obsessed. The ideal candidate enjoys working with customers to help them get the best experience using Amazon Connect. Think Big. The ideal candidate will support Porting related activities. You will strive to improve and streamline processes to allow for work on a massive scale.Key job responsibilitiesWork closely with product management and telephony providers to fully understand the US and international porting and number management process.Provide order management for local, off net and toll-free numbers through various interfaces and 3rd party platforms with a high level of accuracy and quality.Provide constant, professional communication of information to customers, vendors, and internal team members via email, phone, chat, and customer user interface.Perform follow up actions as necessary for incomplete orders and/or rejected orders - whilst keeping AWS support cases [and internal tickets] up to date with all timelines.Collaborate with team members to improve the overall porting and number ordering experience for customers.Cultivate relationships with external carriers to facilitate faster problem resolution.Building close relationships with your customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.Assist internal teams in identifying and scoping long term product automation solutions.Provide excellent customer support and immediate response to customer inquiries.A day in the lifeAbout the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 3+ years of telephony porting technical support experience- Bachelor's degree in computer science or equivalent- Previous porting or LNP (local number portability) experience. ...

We are looking for an experienced professional with excellent analytical skills and strong business acumen to join Worldwide Capacity Planning (WWCP) Forecasting team. WWCP organization owns the end-to-end workforce planning and execution of Amazon's customer service network. Our forecasting, labor planning, scheduling, and real-time management solutions are responsible for the millions of daily decisions needed to provide efficient and frustration-free support to our customers around the world. This is a high impact role with goals that directly impacts the bottom line of the business. Accurate forecasts drive improvements in cost and quality of our customer service on a global scale.This role requires a delicate balance in delivering models that are statistically grounded but also explainable operationally - business leaders must be able to understand what variables impact forecast variance and how they should respond tactically. This is a high visibility role with heavy interaction with senior leadership. Analytical ingenuity and leadership, coupled with demonstrated cross-functional partnership, are critical skills for this role.The ideal candidate has an accomplished professional background with demonstrated proficiency in advanced mathematics and/or statistics. They are comfortable creating strategic recommendations in a thoughtful yet concise manner, and obtaining organizational "buy-in" at senior levels. They are well-organized, can manage multiple analyses/projects simultaneously, and are intellectually curious.Key job responsibilities- Responsible for modeling forecasting problems, discovering insights and identifying opportunities through the use of statistical, machine learning, algorithmic, data mining and visualization techniques.- Collaborate effectively with internal stakeholders and cross-functional teams to analyze forecast variances, understand and mitigate variance drivers, identify opportunities to improve operational efficiencies, and deliver successfully against high organizational standards.- You should be able to apply a breadth of tools, data sources and analytical techniques to answer a wide range of high-impact business questions and present the insights in concise and effective manner.- You should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical audiences.A day in the lifeWe thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) PlanAbout the teamWorldwide Capacity Planning optimizes capacity across operations sites that help minimize customer wait time and route customers to the associate who can best resolve their issue, on the first contact. We build forecasting models and optimization tools that help predict the hourly capacity requirement, including when there are new device or game launches, or when there is a special event, such as Prime Day.BASIC QUALIFICATIONS- Bachelor's degree in Business, Mathematics, Operations Research, Engineering or a related field- 5+ years of experience as a business analyst or related positions- Experience with statistical analysis and modeling- Experience with SQL and one or more of the statistical modeling languages/ toolboxes (R, SAS, SPSS, Matlab, or Python)- Excellent communication skills to share findings in an understandable and actionable manner- Ability to work successfully in a dynamic, fast-paced environment- Willing to work during the overlap as per US time zone. ...

Amazon Web Services (AWS) is the world market leader for cloud infrastructure, services and technologies. Our Trust and Safety (T&S) Team focuses on scenarios where AWS hosted resources negatively impact internet users in addition to eliminating a wide a range of online risk for AWS services. T&S is a global team that helps protect against abusive use of AWS services while simultaneously working to build trust with AWS’s customers, partners, and other stakeholders. T&S engages with a variety of stakeholders to understand cloud infrastructure related trust and safety issues, develop fit-for-purpose frameworks to assess and minimize risks for AWS’s customers, and develop guidelines and processes for responding to trust and safety issues. Our team members display a solid understanding of AWS’s cloud infrastructure, strong technical knowledge, and the ability to exercise sound judgment on complex and time-sensitive matters. The T&S team is key in maintaining the reputation of AWS’s IP Space and email deliverability. T&S Team acts as the first line of defense for AWS by analyzing trends and reporting findings to AWS service teams as needed. AWS Customers may experience abuse or attacks on their resources for several reasons including incorrect use of security protocols and/or tools. The team devotes their time and attention to helping identify impactful customer scenarios such as these. The team works to create trust and maintain customer loyalty by going above and beyond the customer’s expectations to ensure Amazon Web Services remains the most customer centric company on Earth!AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Amazon Web Services (AWS) is growing rapidly, and we are looking for a Technical Customer Advisor to join our Trust & Safety, Customer Advisory Team. Our environment is fast-paced and requires someone who is flexible, biased for action, detail-oriented, holds high personal standards, and is comfortable tracking multiple threads across many teams. This is an inherently cross-functional role that requires close collaboration with multiple teams across the organization to develop scalable and sustainable solutions.As a Trust & Safety, Technical Customer Advisor, you'll engage with strategic level customers, providing Trust & Safety SME (Subject Matter Expert) to identify, inform & advise customers, and leverage the voice of the Customer to drive global strategic solutions. You will tackle the most impactful issues to drive scalable and long-term solutions that protect and mitigate abuse. You will facilitate cross functional stakeholder meetings with Policy, Legal and AWS Account teams consisting of Technical Account managers (TAM’s), Sales, and Solution Architects. You are passionate about using your analytical skills to identify problems, find solutions, and improve relationships.Key job responsibilities• Relationship building: Build trust and rapport with assigned customers, identifying areas of opportunity, highlighting best practices, and documenting insights to enable Trust & Safety strategies.• Engagement & Solutions: Foster positive interactions with both customers and cross-functional teams. Ask probing questions and go in-depth on technical specifics to facilitate constructive dialogues. Contribute to customer system architecture and identify gaps/interoperability challenges. Identify when to use existing solutions and recommend custom solutions.• Analyze Data and Report Insights: Generate weekly and monthly reports spotlighting customer abuse patterns. Highlight key findings and trends to keep leadership informed. • Escalate Issues: Flag any concerning situations or abnormalities to managers in a timely manner. Provide relevant details and context to enable appropriate response and resolution.• Customer experience: Act as the Voice of the Customer. Seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience. • Communication: Distill customer technical needs into clear, concise documentation, and effectively communicate with internal engineering teams. Utilize critical thinking to carry out in-depth investigations. • Technical knowledge: Broad knowledge of security, networking, system engineering, data analytics, or AI/ML to collaborate in sourcing sustainable solutions to address Trust & Safety related matters.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS- Minimum 3-5 years of relevant experience in Trust & Safety roles, or a similar environment- Basic understanding of Internet security concepts, firewalls, common security issues, computing environments, web technology, Internet, operating systems, email servers- Knowledge of email servers/services and best practices, including SQL and another relational database experience- Minimum High School Diploma ...

DescriptionAt Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.Key job responsibilitiesAs a Delivery Station Customer Service Associate, you will be responsible for:• Communicating with customers directly in-person, in addition to communicating via phone and email• Empathizing with and prioritizing customer needs• Upholding company values and respecting every customer• Resolving issues and setting appropriate expectations with customers• Clearly understanding and responding appropriately to the issues that customers present• Consistently composing grammatically correct, concise, and accurate written responses to customer issues• Approaching problems logically and with good judgment to ensure the appropriate customer outcome• Making quick and effective decisions on behalf of the customer• Working a flexible Full-Time (40+ hours per week) schedulePerforming the following tasks, with or without reasonable accommodation• Carry, lift, push and pull up to 49 pounds• Frequently push, pull, squat, bend and reach• Stand and walk during shifts lasting up to 12 hours• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled.A day in the lifeYou’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.About the teamOur mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues. Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.BASIC QUALIFICATIONS• High School or equivalent diploma• Previous experience in Customer Service• Ability to effectively prioritize work time to ensure efficiency• Experience with Windows Operating Systems and Microsoft Outlook• Familiarity with multiple web browsers, data base searching and instant messenger tools ...