Delivery Station Customer Service Associate, DSL

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.Key job responsibilitiesAs a Delivery Station Customer Service Associate, you will be responsible for:- Communicating with customers directly in-person, in addition to communicating via phone and email- Empathizing with and prioritizing customer needs- Upholding company values and respecting every customer- Resolving issues and setting appropriate expectations with customers- Clearly understanding and responding appropriately to the issues that customers present- Consistently composing grammatically correct, concise, and accurate written responses to customer issues- Approaching problems logically and with good judgment to ensure the appropriate customer outcome- Making quick and effective decisions on behalf of the customer- Working a flexible Full-Time (40+ hours per week) schedule Performing the following tasks, with or without reasonable accommodation:- Carry, lift, push and pull up to 49 pounds- Frequently push, pull, squat, bend and reach- Stand and walk during shifts lasting up to 12 hours- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)- Work in an environment where the temperature may vary due to outside weather conditions and is not controlledA day in the lifeYou’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.About the teamOur mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.BASIC QUALIFICATIONS- High School or equivalent diploma- Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency- Experience with Windows Operating Systems and Microsoft Outlook- Familiarity with multiple web browsers, data base searching and instant messenger tools ...

Sr Mgr, Premium Servicing, Amazon Customer Service

Amazon Customer Service (CS) is looking for a Senior Manager, to lead a team that supports our large and strategic B2B enterprise customers. The successful candidate will work proactively, and independently to collaborate with business and operations teams to deliver on functional requirements, reflect voice of customers, participate in high level process and technical solutions, and manage all operational aspects including maintaining project schedules, resolving or mitigating issues and risks, and communicating updates throughout the organization. Reporting to the WW Operations leader of ABCS, the role will work across the entire business, and be exposed to a wide range of functions from operations, finance, continuous improvement, technology, training, content, product management and post purchase experience. Role act as a critical member of the Operations leadership team helping to drive decisions across the organization. The Sr Mgr, Premium Servicing, to set and execute the strategic vision for large B2B customers in collaboration with product, sales, tech organizations and ABCS teams. The role requires a detailed understanding and ability to drive critical aspects of CS operation. The role needs a leader who is customer obsessed and balances long-term support vision with short-term customer needs. Sr. Manager will provide leadership support to Premium servicing teams globally.Key job responsibilities- Responsible for the strategy, overall direction and delivery on Enterprise Operations.- Partner with Sales, Product and Marketing teams to deliver large B2B customer needs.- Act as the voice of Customers and associate for strategic initiatives across the organization.- Create a strategic vision for teams to secure long-term growth and Business Customer needs.About the teamAmazon Business is one of Amazon’s fastest growing businesses, focused on enabling business customers to research, discover and buy business, industrial and scientific products in large catalogs. Our customers include individual professionals, businesses and institutions that buy products in individual or bulk quantities to run their business smoothly. Business customers have different and more complex needs than the traditional Amazon customer base.Amazon Business (AB) is a top, strategic opportunity to innovate on behalf of a new B2B Customer segment. BASIC QUALIFICATIONS- 7+ years of team management experience ...

Program Specialist

The Device and Digital Command Center (D2C2) is a global team that supports widespread broken customer experiences within Amazon’s Device, Digital, and Alexa network. We have sites within India, Europe, and the US, each covering local core hours to support 24/7, 365 days a year. Our Program Specialists work in partnership with various tech and non-tech stakeholders using efficient communications to influence and guide, while advocating for timely customer experience resolution.Are you someone who likes to solve problems and has an eye for investigation? Do you like learning about new technology and getting your hands on devices before the general public? Then this opportunity may be for you!The ideal candidate will have the ability to dive deep into details of a broken customer experience and related processes, is confident in written and verbal communications, and comfortable collaborating with diverse stakeholders including leadership. Candidate will be required to work in shifts.Key job responsibilities- Manage widespread broken customer experiences from start to finish with an appropriate sense of urgency- Create, maintain, and share written narratives related to the investigative journey- Advocate for long term solutions after customer experience mitigation- Analyze customer contacts and related data trends- Apply good judgment in prioritizing tasks, navigating ambiguity, and time management- Think big to drive process and product improvements on behalf of the customer experience- Seek to understand Amazon’s Device, Digital, and Alexa products and services by knowing how all of the product offerings are tied together- Ability to stay calm during crisis situations and maintain good comportmentA day in the lifeWe thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits Summary:“Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) Plan”About the teamD2C2's vision is to mitigate widespread customer-impacting issues through efficient, real-time crisis management and advocating for timely recovery to restore the customer experience. BASIC QUALIFICATIONS- 1+ years of customer service experience- Experience using data and metrics to determine and drive improvements- Ability to work weekends and most holidays ...

Amazon Fresh Grocery Associate - Tinley Park, IL

Work Address: 16017 S. Harlem Ave, Tinley Park, IL, 60477  Pay Rate: $17.05 per hour Availability Requirements: Shift availability is dependent on operational needs. ...

Amazon Fresh Grocery Associate - North Riverside, IL

Work Address: 7201 West 24th Street, North Riverside, IL, 60546  Pay Rate: $17.05 per hour Availability Requirements: Shift availability is dependent on operational needs. ...

Amazon Fresh Grocery Associate - Federal Way, WA

Work Address: 1701 S Commons, Federal Way, WA, 98003  Pay Rate: $20.80 per hour Availability Requirements: Shift availability is dependent on operational needs. ...

Amazon Fresh Grocery Associate - Falls Church, VA

Work Address: 5811 Crossroads Center Way, Falls Church, VA, 22041  Pay Rate: $16.25 per hour Availability Requirements: Shift availability is dependent on operational needs. ...

Entry Level Staffing Administrator - Seasonal Flex (4-19 hours)

Our mission is to be Earth's most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time. Workforce Staffing The Workforce Staffing team is a skilled, customer obsessed, support team that owns hiring across multiple locations for entry-level warehouse and fulfillment associate roles. We are looking for exceptionally talented, bright and driven people to help build the future Amazon talent pipeline.This is a Seasonal role with an estimated start date of ASAP (pending completion of Self Conducted Video Interview and Clearance of Pre-Hire Checks) and an estimated end date of March 29, 2025. These dates are subject to change based on business needs. As a Seasonal flex-time, non-exempt Staffing Administrator, you will coordinate and execute activities to support the high volume hiring and staffing efforts for a defined geographic area. In this fast-paced culture, Staffing Administrators serve as the first face of Amazon to candidates and are essential to creating a positive hiring experience and preparing our associates for a successful Day 1. Staffing Administrators must demonstrate customer obsession by pivoting quickly between tasks, ensuring our candidates move through the new hire process smoothly and efficiently. Seasonal flex-time Staffing Administrators will work up to 19 hours per week with a flexible schedule that may include nights and weekends based on business needs.Successful candidates will be approachable, action-oriented, flexible problem solvers with great verbal and written communication skills and have exceptional attention to detail. Our team’s schedules vary and require travel to multiple sites according to business needs. We roll up our sleeves, work hard, have fun and make history!Key job responsibilities• Set up, execute, and break down hiring events based on labor projections.• Help candidates progress through the hiring process including application completion, reviewing work authorization documentation, taking badge photos, administering drug screening and other duties as assigned. • Consult with applicants to determine the best match for their desired position and available opportunities.• Utilize the Applicant Tracking System to move can candidates through the application process as well as other various technologies. • Complete post-event audits and resolve errors. • Meet critical deadlines for initiating background screening, completing drug test process and 100% compliance for work authorization documentation.• Flawless execution of high-volume transactions in alignment with standard operating procedures.• Assist Coordinators to conduct routine audits and analyzing metrics.• Participates in candidate generation activities by attending offsite events such as community fairs, hiring events and job fairs.• Resolve candidate escalations including identifying and removing barriers.• May work on projects as assigned by the lead or manager.• Maintain 100% confidentially with candidate’s personal information and sensitive topics.• Must be able to travel as needed to conduct events in various locations within your designated assigned geographical area. Local travel up to 75% required.• Maintain supplies and transport materials to/from hiring and community events.• Staffing Administrators are required to work a flexible schedule according to business needs. Shifts will vary and include overtime, evenings and weekends at multiple sites. This role is seasonal and flex-time, working up to 19 hours per week.BASIC QUALIFICATIONS- High school or equivalent diploma- 6+ months experience in a fast paced, customer-oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or another related field.- Proficient with Microsoft Office and the ability to learn multiple other platforms. ...

Amazon Fresh Grocery Associate - East Setauket, NY

Work Address: 4054 Nesconset Highway, East Setauket, NY, 11733  Pay Rate: $17.45 per hour Availability Requirements: Shift availability is dependent on operational needs. ...

Sr Program Manager

Amazon Business is one of Amazon’s fastest growing new initiatives, providing business customers with the pricing, selection and convenience of Amazon, with features and benefits designed for businesses of all sizes. We are obsessed with our customers and in Amazon Business Customer Support (ABCS), we make their experience delightful. We identify and drive business centric solutions by solving complex technical problems with ingenuity and simplicity, always seeking automation. We’re making history and the good news is that we’ve only just begun. Key job responsibilities- Drive high-impact programs across regions and organizations. - Solve complex business challenges through data-driven analysis. - Build and maintain systems that deliver lasting results.- Meet customer needs through flexible, adaptable solutions.- Create clear paths to successful program implementation.- Present clear options and tradeoffs to leadership and back recommendations with specific data and examples. - Responsible for the change management of new policies, features and products supporting our business teams to be launch ready.A day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanAbout the teamWe are a global team based in Europe, US, India and Japan. We are a team of tenured Amazonians how are big advocates of the importance of change management and delivering the best change experience for all stakeholders. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree ...

Retail Lead Associate , Customer Experience Operations

Who are we?Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession? Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments. We operate out of designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.As a CXO Site Lead, you will be the face of Amazon and contribute to the vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.Key job responsibilitiesKey Responsibilities:• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.• Work with a manager to maintain the physical safety and quality standards of the site• Work in a fast changing and ambiguous environment• Perform additional duties, as assigned• Work flexible hours including nights, weekends, and holidays• Work 30-39 hours/week Tuesday - Saturday 8:45am to 3:15pm• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairsBASIC QUALIFICATIONS- High school or equivalent diploma- Are 18 years of age or older- Experience in training others ...

CS Delivery Station Liaison

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to work with smart, passionate people who are building new products and services every day on behalf of our customers.As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.Key job responsibilitiesAs a Delivery Station Customer Service Associate, you will be responsible for:• Communicating with customers directly in-person, in addition to communicating via phone and email• Empathizing with and prioritizing customer needs• Upholding company values and respecting every customer• Resolving issues and setting appropriate expectations with customers• Clearly understanding and responding appropriately to the issues that customers present• Consistently composing grammatically correct, concise, and accurate written responses to customer issues• Approaching problems logically and with good judgment to ensure the appropriate customer outcome• Making quick and effective decisions on behalf of the customer• Working a flexible Full-Time (40+ hours per week) schedulePerforming the following tasks, with or without reasonable accommodation• Carry, lift, push and pull up to 49 pounds• Frequently push, pull, squat, bend and reach• Stand and walk during shifts lasting up to 12 hours• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)• Work in an environment where the temperature may vary due to outside weather conditions and is not controlledA day in the lifeYou’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched anddelivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with ourcustomers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.About the teamOur mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.BASIC QUALIFICATIONS• High School or equivalent diploma• Previous experience in Customer Service• Ability to effectively prioritize work time to ensure efficiency• Experience with Windows Operating Systems and Microsoft Outlook• Familiarity with multiple web browsers, data base searching and instant messenger tools ...

Amazon Fresh Grocery Associate - Paramus, NJ

Work Address: 30 E Ridgewood Ave, Paramus, NJ, 07652  Pay Rate: $16.50 per hour Availability Requirements: Shift availability is dependent on operational needs. ...

Lead Retail Associate-One Chicago, IL (Reduced Full-Time), Amazon Go

Pay starts at $19.20 per hour with benefits available.Reduced Full-Time: Average work between 30-39 hrs per week. This role requires open availability between the hours of 5am-10pm Sunday-Saturday. As a Lead Associate, you will be the face of Amazon and contribute to a vibrant store culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, willingness to learn new things, and a commitment to delighting our customers. You will assist the manager with store operations, maintain a key to the store and have floor leader responsibilities.Key job responsibilities- Be an expert in interacting with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.- Provide ongoing training in areas including product knowledge, product quality training, and store operations, and assist manager in identifying training needs.- Maintain a key to the store and open and close the store following the proper procedures.- Support floor leader responsibilities including providing peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues where appropriate, training, deploying labor, and ensuring the team takes required breaks and lunches.- Support supervisory tasks such as scheduling, payroll management, timesheet verification, and time and attendance.- Participate in associate onboarding and in associate interviews as required.- Ensure consistent execution of inventory workflow processes, guiding associates as needed including receiving, stocking and replenishing product.- Contribute to continuous improvement of the customer experience and store operations by participating in the development of best practices and continuous product knowledge.- Utilize inventory management systems to scan, process, and count product.- Be responsible for ensuring store and all surfaces are kept clean at all times.- Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong store culture.- Work with a manager to maintain the physical safety and high quality standards of the store.- Work in a fast changing and ambiguous environment.- Perform additional duties as assigned.About the teamAmazon Go is a new kind of store with no checkout required. With Just Walk Out shopping, you can get in and out quickly without scanning any items or waiting in a checkout line. Amazon Go is our take on a convenience store that offers customers a range of grab-and-go items from delicious sandwiches and salads for breakfast, lunch, dinner, plus everyday essentials and more. Simply use the Amazon app to enter the store, take the products you want, and go! No lines, no checkout. (No, seriously.) BASIC QUALIFICATIONS- 1+ years of floor leader or other leadership, or 1+ years of Amazon experience- 3+ years of retail or customer facing, or 1+ years of Amazon experience- High school or equivalent diploma- Are 18 years of age or older ...

Technical Customer Advisor, AWS Trust and Safety

Amazon Web Services (AWS) is the world market leader for cloud infrastructure, services and technologies. Our Trust and Safety (T&S) Team focuses on scenarios where AWS hosted resources negatively impact internet users in addition to eliminating a wide a range of online risk for AWS services. T&S is a global team that helps protect against abusive use of AWS services while simultaneously working to build trust with AWS’s customers, partners, and other stakeholders. T&S engages with a variety of stakeholders to understand cloud infrastructure related trust and safety issues, develop fit-for-purpose frameworks to assess and minimize risks for AWS’s customers, and develop guidelines and processes for responding to trust and safety issues. Our team members display a solid understanding of AWS’s cloud infrastructure, strong technical knowledge, and the ability to exercise sound judgment on complex and time-sensitive matters. The T&S team is key in maintaining the reputation of AWS’s IP Space and email deliverability. T&S Team acts as the first line of defense for AWS by analyzing trends and reporting findings to AWS service teams as needed. AWS Customers may experience abuse or attacks on their resources for several reasons including incorrect use of security protocols and/or tools. The team devotes their time and attention to helping identify impactful customer scenarios such as these. The team works to create trust and maintain customer loyalty by going above and beyond the customer’s expectations to ensure Amazon Web Services remains the most customer centric company on Earth!AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Amazon Web Services (AWS) is growing rapidly, and we are looking for a Technical Customer Advisor to join our Trust & Safety, Customer Advisory Team. Our environment is fast-paced and requires someone who is flexible, biased for action, detail-oriented, holds high personal standards, and is comfortable tracking multiple threads across many teams. This is an inherently cross-functional role that requires close collaboration with multiple teams across the organization to develop scalable and sustainable solutions.As a Trust & Safety, Technical Customer Advisor, you'll engage with strategic level customers, providing Trust & Safety SME (Subject Matter Expert) to identify, inform & advise customers, and leverage the voice of the Customer to drive global strategic solutions. You will tackle the most impactful issues to drive scalable and long-term solutions that protect and mitigate abuse. You will facilitate cross functional stakeholder meetings with Policy, Legal and AWS Account teams consisting of Technical Account managers (TAM’s), Sales, and Solution Architects. You are passionate about using your analytical skills to identify problems, find solutions, and improve relationships.Key job responsibilities• Relationship building: Build trust and rapport with assigned customers, identifying areas of opportunity, highlighting best practices, and documenting insights to enable Trust & Safety strategies.• Engagement & Solutions: Foster positive interactions with both customers and cross-functional teams. Ask probing questions and go in-depth on technical specifics to facilitate constructive dialogues. Contribute to customer system architecture and identify gaps/interoperability challenges. Identify when to use existing solutions and recommend custom solutions.• Analyze Data and Report Insights: Generate weekly and monthly reports spotlighting customer abuse patterns. Highlight key findings and trends to keep leadership informed. • Escalate Issues: Flag any concerning situations or abnormalities to managers in a timely manner. Provide relevant details and context to enable appropriate response and resolution.• Customer experience: Act as the Voice of the Customer. Seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience. • Communication: Distill customer technical needs into clear, concise documentation, and effectively communicate with internal engineering teams. Utilize critical thinking to carry out in-depth investigations. • Technical knowledge: Broad knowledge of security, networking, system engineering, data analytics, or AI/ML to collaborate in sourcing sustainable solutions to address Trust & Safety related matters.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS- Minimum 3-5 years of relevant experience in Trust & Safety roles, or a similar environment- Basic understanding of Internet security concepts, firewalls, common security issues, computing environments, web technology, Internet, operating systems, email servers- Knowledge of email servers/services and best practices, including SQL and another relational database experience- Minimum High School Diploma ...

Delivery Station Customer Service Associate, DSL

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.Key job responsibilitiesAs a Delivery Station Customer Service Associate, you will be responsible for:- Communicating with customers directly in-person, in addition to communicating via phone and email- Empathizing with and prioritizing customer needs- Upholding company values and respecting every customer- Resolving issues and setting appropriate expectations with customers- Clearly understanding and responding appropriately to the issues that customers present- Consistently composing grammatically correct, concise, and accurate written responses to customer issues- Approaching problems logically and with good judgment to ensure the appropriate customer outcome- Making quick and effective decisions on behalf of the customer- Working a flexible Full-Time (40+ hours per week) schedule Performing the following tasks, with or without reasonable accommodation:- Carry, lift, push and pull up to 49 pounds- Frequently push, pull, squat, bend and reach- Stand and walk during shifts lasting up to 12 hours- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)- Work in an environment where the temperature may vary due to outside weather conditions and is not controlledA day in the lifeYou’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.About the teamOur mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.BASIC QUALIFICATIONS- High School or equivalent diploma- Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency- Experience with Windows Operating Systems and Microsoft Outlook- Familiarity with multiple web browsers, data base searching and instant messenger tools ...

Delivery Station Customer Service Associate, DSL

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.Key job responsibilitiesAs a Delivery Station Customer Service Associate, you will be responsible for:- Communicating with customers directly in-person, in addition to communicating via phone and email- Empathizing with and prioritizing customer needs- Upholding company values and respecting every customer- Resolving issues and setting appropriate expectations with customers- Clearly understanding and responding appropriately to the issues that customers present- Consistently composing grammatically correct, concise, and accurate written responses to customer issues- Approaching problems logically and with good judgment to ensure the appropriate customer outcome- Making quick and effective decisions on behalf of the customer- Working a flexible Full-Time (40+ hours per week) schedule Performing the following tasks, with or without reasonable accommodation:- Carry, lift, push and pull up to 49 pounds- Frequently push, pull, squat, bend and reach- Stand and walk during shifts lasting up to 12 hours- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)- Work in an environment where the temperature may vary due to outside weather conditions and is not controlledA day in the lifeYou’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.About the teamOur mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.BASIC QUALIFICATIONS- High School or equivalent diploma- Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency- Experience with Windows Operating Systems and Microsoft Outlook- Familiarity with multiple web browsers, data base searching and instant messenger tools ...

Veterans and Military Spouses Encouraged to Apply - Technical CS Associate, Blink

Bilingual Highly Preferred in: Spanish, German, Italian and FrenchDo you have a reputation of being highly technical? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving Customer Success through critical thinking and creative approaches? If so, then Blink’s Customer Service (CS) Technical Support team would like to talk to you!Key job responsibilities- Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email- Working with other customer support teams to ensure a consistent and high-quality level of support- Being a voice and advocate for our customers when something doesn’t feel right- Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments- Acting as an advocate for our customers by reporting and acting on observed areas for improvement- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience- Assisting with customer communication during Blink’s critical launches and support events- Working across the customer service spectrum to ensure a consistent and highest-quality level of support- Developing detailed knowledge about specific product lines and features- Driving projects that improve support-related processes- Supporting Blink Subscription serviceA day in the lifeAs a Technical Support Associate in the CS/Technical Support team, you’ll work on problems at a deep technical level not normally experienced in a typical consumer environment. You will support our Home Security product suite and help customers navigate their own home networking and mobile device configurations. In addition to solving issues for customers and partners, you’ll be a key player recommending product changes, documenting solutions, and automating log analysis. This position affords a lot of personal growth opportunity.About the teamOur mission is to provide peace of mind for home owners while they are way from home using our wire-free, battery-operated smart home security cameras.BASIC QUALIFICATIONS- 3+ years of customer service experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 2+ years of experience in technical support that is focused first and foremost in customer success- 2+ years of experience supporting consumer WiFi / Mesh networking platforms (Linksys, D-link, Google WiFi, ASUS)- 2+ years working with of Firewall configurations, parental controls, and commonly enabled features associated with service provider modems/routers and services- 1+ years providing technical support for mobile devices and platforms (iOS, Android)- Ability to work remotely- Excellent verbal and written communications skills required in both English and Spanish, German, French, or Italian ...

Sr. Forecast Analyst

We are looking for an experienced professional with excellent analytical skills and strong business acumen to join Worldwide Capacity Planning (WWCP) Forecasting team. WWCP organization owns the end-to-end workforce planning and execution of Amazon's customer service network. Our forecasting, labor planning, scheduling, and real-time management solutions are responsible for the millions of daily decisions needed to provide efficient and frustration-free support to our customers around the world. This is a high impact role with goals that directly impacts the bottom line of the business. Accurate forecasts drive improvements in cost and quality of our customer service on a global scale.This role requires a delicate balance in delivering models that are statistically grounded but also explainable operationally - business leaders must be able to understand what variables impact forecast variance and how they should respond tactically. This is a high visibility role with heavy interaction with senior leadership. Analytical ingenuity and leadership, coupled with demonstrated cross-functional partnership, are critical skills for this role.The ideal candidate has an accomplished professional background with demonstrated proficiency in advanced mathematics and/or statistics. They are comfortable creating strategic recommendations in a thoughtful yet concise manner, and obtaining organizational "buy-in" at senior levels. They are well-organized, can manage multiple analyses/projects simultaneously, and are intellectually curious.Key job responsibilities- Responsible for modeling forecasting problems, discovering insights and identifying opportunities through the use of statistical, machine learning, algorithmic, data mining and visualization techniques.- Collaborate effectively with internal stakeholders and cross-functional teams to analyze forecast variances, understand and mitigate variance drivers, identify opportunities to improve operational efficiencies, and deliver successfully against high organizational standards.- You should be able to apply a breadth of tools, data sources and analytical techniques to answer a wide range of high-impact business questions and present the insights in concise and effective manner.- You should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical audiences.A day in the lifeWe thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) PlanAbout the teamWorldwide Capacity Planning optimizes capacity across operations sites that help minimize customer wait time and route customers to the associate who can best resolve their issue, on the first contact. We build forecasting models and optimization tools that help predict the hourly capacity requirement, including when there are new device or game launches, or when there is a special event, such as Prime Day.BASIC QUALIFICATIONS- Bachelor's degree in Business, Mathematics, Operations Research, Engineering or a related field- 5+ years of experience as a business analyst or related positions- Experience with statistical analysis and modeling- Experience with SQL and one or more of the statistical modeling languages/ toolboxes (R, SAS, SPSS, Matlab, or Python)- Excellent communication skills to share findings in an understandable and actionable manner- Ability to work successfully in a dynamic, fast-paced environment- Willing to work during the overlap as per US time zone. ...

Delivery Station Customer Service Associate, DSL

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating andproviding best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customerorders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who arebuilding new products and services every day on behalf of our customers.As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on supportto ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide themthe most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure weput smiles on customer’s faces.Key job responsibilitiesAs a Delivery Station Customer Service Associate, you will be responsible for:• Communicating with customers directly in-person, in addition to communicating via phone and email• Empathizing with and prioritizing customer needs• Upholding company values and respecting every customer• Resolving issues and setting appropriate expectations with customers• Clearly understanding and responding appropriately to the issues that customers present• Consistently composing grammatically correct, concise, and accurate written responses to customer issues• Approaching problems logically and with good judgment to ensure the appropriate customer outcome• Making quick and effective decisions on behalf of the customer• Working a flexible Full-Time (40+ hours per week) schedulePerforming the following tasks, with or without reasonable accommodation• Carry, lift, push and pull up to 49 pounds• Frequently push, pull, squat, bend and reach• Stand and walk during shifts lasting up to 12 hours• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)• Work in an environment where the temperature may vary due to outside weather conditions and is not controlledA day in the lifeYou’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched anddelivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needsto reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, sothat our customers get a great experience every time without having to contact Amazon.Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with ourcustomers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.About the teamOur mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Serviceteam. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Ourgoal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels tooffer expert insights into our customers’ most complex issues.Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS teamis always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.BASIC QUALIFICATIONS• High School or equivalent diploma• Previous experience in Customer Service• Ability to effectively prioritize work time to ensure efficiency• Experience with Windows Operating Systems and Microsoft Outlook• Familiarity with multiple web browsers, data base searching and instant messenger tools ...