Audit & Compliance Manager, Transportation Risk and Compliance (TRC)

Amazon is the most customer-centric company on Earth. We need exceptionally talented, customer-centric, bright, and driven people. We are looking for an organized self-starter to join the Transportation Risk and Compliance (TRC) team at Amazon. This position will be based out of an Amazon corporate office, and requires the ability to travel periodically.The US Amazon Freight Partner (AFP) Program has built world-class Middle Mile operations, which rely on an exceptional pool of carriers who work relentlessly to meet our customers’ expectations. TRC is looking for a high-judgment individual to join us as an Audit & Compliance Manager to assess AFPs’ compliance against contractual and legal requirements, and drive a compliance culture both internally and externally.We are looking for an individual with strong audit experience, preferably in transport, who can apply their expertise to 1) conduct and manage thorough carrier assessments, 2) identify compliance, financial, regulatory, and reputational risks at carrier and control level, and propose risk-mitigation solutions, and 3) deliver detailed finding and recommendation reports for both carriers and business teams (e.g., Legal, AFP Operations, etc.). The successful candidate will have exceptional investigation and attention to details aptitudes, as well as strong data-driven mindset and capabilities, but also excellent soft skills for building trustworthy relationships with stakeholders, peers, and carriers. Finally, the successful candidate will display good team spirit and autonomy. If you wish to innovate on behalf of customers, are passionate about driving compliance, reducing risks, and making an impact on society, come join our team and make history!Key job responsibilities• Audit AFPs to verify that they operate compliantly with contractual, legal, and regulatory requirements• Provide precise audit reports to carriers, with clear finding details, and actionable short/mid/long-term corrective and preventative action items, thus helping them achieve and maintain compliance requirements• Provide thorough finding and recommendation reports to senior management and business partners at both carrier and control level • Investigate suspicious carrier activity and behavior that could pose a risk to Amazon, our customers, or the society at large • Meet individual and team goals with the highest standards and diligence• Achieve audit productivity and quality standards • Lead and/or participate in special projects and/or assignments as necessary A day in the lifeThere are no two days completely alike in this role, but most will include: 1. Conducting and/or managing audits, working collaboratively with e.g., Global Solutions Risk and Compliance, Legal, and AFP Operations 2. Delivering audit reports, inclusive of compliance-driving recommendations3. Attending team and stakeholder meetings to drive a compliance culture in and out of the organization 4. Supporting AFPs with their compliance questions or doubts 5. Working on special projects and/or initiatives to attain team/individual goalsAbout the teamTRC’s mission is to empower Amazon’s transportation business and its partners to do the right thing for the community at large, with a vision to inform decision-making that drives business growth through world-class scalable risk management solutions. Through ongoing compliance monitoring and risk management activities, we provide transportation leaders, like AFP Leadership, with the data they need to make informed risk management decisions. BASIC QUALIFICATIONS- 3+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Experience handling confidential information- Excellent English communication abilities, both written and verbal ...

Business Intelligence Engineer , Intel & Reporting

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Global Network Deployment (GND) organization is looking to hire an experienced Business Intelligence Engineer to join our Intel & Reporting team (I&R) to support GND’s fast growing operations. The GND organization owns the delivery of physical networkinfrastructure for core data centers and Edge points-of-presence (PoPs) globally through planning, deployment, and process optimization. This role will own data analytics projects from beginning to end, utilizing business intelligence tools to produce dashboard, planning models, and analysis for the different GND verticals. You will work with demand planning, finance, networking, and other BI teams across AWS to deliver high quality and robust data visualizations and analyses. You will recognize and adopt best practices in reporting and analysis, including data integrity, data validation, and documentation. Your analysis will contribute deeply to the development of our strategy and drive impact against our business objectives. Some travel expected. Key job responsibilities- Establish baseline metrics and analytics. Collaborate with business customers and the leadership team to track and report all key performance indicators (KPI) against annual, quarterly and monthly goals. - Interface with business customers, gathering requirements and delivering complete reporting solutions.- Publish and maintain Tableau dashboards, reports, and executive review documents.- Identify patterns in data and how they relate to the business outcomes.- Act as an SME for BI tools by delivering training to team members on the usage of these tool.- Perform regular system audits to ensure complete and accurate reporting of data/metrics.- Invent new ways to define and measure program effectiveness and organizational productivity.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. The Intel & Reporting (I&R) team within the Global Network Deployment (GND) org is responsible for the creation and communication of operational and financial metrics to drive efficiencies within the different GND verticals. This is achieved by identifying areas of opportunity, performing deep dive analysis, and providing our customers with tools, dashboards, and reports that influence business direction. BASIC QUALIFICATIONS- 4+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- 5+ years of relevant experience in data analysis, data visualization, financial modeling, and/or statistical modeling- 5+ years of experience in SQL and manipulating large data sets in a database- 5+ years of advanced proficiency in Excel (including VBA, Pivot Tables, Power Pivots, etc) and data analytics tools such as Quicksight or Tableau- Bachelor's degree in Business, Finance, Math, Engineering, Computer Science, or related discipline; or 8+ years of relevant industry experience ...

Sr. Account Executive, Enterprise - Amazon Freight

Amazon Freight is a fast-growing startup, externalizing Amazon's transportation capabilities as a service. Amazon Freight provides truckload and intermodal services, on the world class network and capabilities currently used to operate Amazon’s own freight movements. As a Senior Account Executive, this role will oversee relationships with Amazon Freight’s largest Customers. We are looking for complex problem solvers who are able to build and manage relationships with senior leaders at Fortune 500 customers. In this role, the Senior Account Executive will drive new business growth by unlocking new commercial opportunities and selling creative solutions aligned to customer needs while also maximizing retention of an existing portfolio of business. The position will build and customize solutions with internal Pricing, Sales, and Operations teams that will unlock new business while also delivering a high-quality customer experience. As the primary relationship manager, this role will be responsible for customer advocacy, collaborating to deliver on customer commitments, drive continuous improvement and create a high-performing profitable business with the customer(s). This role requires a collaborative business builder mindset to work cross- functionally to operate in a startup environment at Amazon. If you are excited to be part of something new, where you will directly impact the direction of the business, then this is the role for you.Key job responsibilities• Own the primary commercial relationship with Customer's executive decisions makers. Responsible for building and managing healthy engagements that enable profitable business growth• Responsible for defining the account growth plan, collaborating with internal and external stakeholders to secure alignment, and execute the plan to deliver on business objectives• Identify new growth opportunities and define business plans to achieve goals• Partner with operations leaders to define scalable operating plans for the accounts in your portfolio that help achieve target financial outcomes• Prioritize and effectively communicate asks of partner teams to unlock new business opportunities and growth across your portfolio• Manage opportunity pipeline and monitor the health of the account which includes, but is not limited to, Customer KPI review, revenue quality monitoring, identifying additional opportunities, contract and term review to ensure contract adherence• Be a trusted partner to Shipper / 3PL / Broker / Managed Transportation customer segments, helping customer and internal stakeholders in maximizing targeted business outcomesBASIC QUALIFICATIONS- 5+ years of professional or military experience- Experience developing strategies that influence leadership decisions at the organizational level- Experience influencing internal and external stakeholders ...

Amazon MGM Studios & Prime Video, MBA Intern

Amazon internships are full-time positions, and interns should expect to work Monday-Friday, up to 40 hours per week typically between 8am-5pm. Specific team norms around working hours will be communicated by your manager. Interns should not have conflicts such as class or other employment during the Amazon work day.Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video & Amazon MGM Studios is seeking dynamic and self-motivated MBA interns to work hard, have fun and make history with us this summer. Product Marketing Manager (MBA Intern): The Product Marketing Manager (MBA Intern) will identify business opportunities and developing strategic recommendations through data analysis and stakeholder interviews. This may include defining marketing measurement benchmarks for Owned & Operated channels, requiring collaboration with Business Intelligence, Prime Video, and Channels teams to enhance marketing reporting and performance measurement. The intern will analyze audience behaviors, collaborate with product and BI teams to advocate for improvements, and regularly share insights with key stakeholders to inform product marketing strategies.US Programming MBA Intern: The intern will report directly to the Sr. US Release Strategy Manager who works across the US Prime Video marketplace. The intern will help with cross functional deliveries to senior leadership and gain exposure to multiple lines of the business. Each day is different, and while some days may be more admin heavy, others will be focused on listening on calls, learning more about the programming process, and meeting with internal stakeholders.Marketing Finance Strategist MBA Intern: This Intern will create a comprehensive marketing performance tracking system, integrating data from multiple channels. They will develop a user-friendly budget tracking system, performance analysis models, and interactive dashboards to visualize marketing spend and impact. The project involves analyzing historical data, identifying efficiency opportunities, and proposing optimization strategies. The internship will conclude with a presentation to stakeholders, offering recommendations for improved budget tracking and operational enhancements in marketing.Creative Strategy MBA Intern: The Creative Strategy & Planning team sits at the intersection of strategy, creative development, programming and operations, providing insights, tools, and processes that drive the studio’s decision-making. This internship offers a unique opportunity to work with the studio responsible for delivering Prime Video’s US/Global Original films and series, including breakout hits like The Boys, Fallout, The Idea of You, and The Summer I Turned Pretty, and many more. The intern will collaborate with creative leaders and cross-functional partners, manage the development pipeline for Streaming Originals, and deliver key projects for senior leadership. This hands-on experience will provide insights into the creative lifecycle of films and series.TV Content Strategy (MBA Intern): The TV Content Strategy team is responsible for guiding Prime Video’s content selection plans, including management of the global Originals greenlight process. The team works closely with senior leaders across creative development, content acquisition, finance, business affairs, marketing and production, and has a high degree of visibility within the organization. The MBA Strategy Intern will be assigned a summer project where there is a clear end-of-summer deliverable (an dive-deep analysis, accompanied by a document and/or presentation). Key job responsibilitiesThe Product Marketing Manager (MBA Intern) will identify business opportunities and developing strategic recommendations through data analysis and stakeholder interviews. This may include defining marketing measurement benchmarks for Owned & Operated channels, requiring collaboration with Business Intelligence, Prime Video, and Channels teams to enhance marketing reporting and performance measurement. The intern will analyze audience behaviors, collaborate with product and BI teams to advocate for improvements, and regularly share insights with key stakeholders to inform product marketing strategies.The US Programming MBA intern will manage both short-term and long-term projects. Daily responsibilities include maintaining the release calendar, analyzing audience demographics per title, and proposing cross-business solutions. The intern's main project will focus on optimizing slate programming to meet US audience needs and balance service requirements with customer preferences.The Marketing Finance Strategist MBA intern will develop a comprehensive, user-friendly system for analyzing marketing performance across all channels, including Creative Advertising, Media, Social, Influencer, Partnerships, and Events. This involves building performance analysis models, creating interactive dashboards to visualize marketing spend and impact, and analyzing historical data to identify efficiency opportunities. The role includes proposing strategies to optimize marketing workflows, assisting with reports and presentations for key stakeholders, and supporting the Marketing Operations team in daily activities and special projects.The Creative Strategy MBA intern will play a key role in supporting Prime Video Studios (PVS) leadership. This will involve producing executive development reports across Film and TV verticals to ensure data integrity, developing comprehensive pipeline presentations to provide visibility into upcoming projects, and preparing high-impact global slate presentations showcasing the upcoming streaming Originals. The intern will work closely with the Studios team to deliver insightful analytics and presentations that inform strategic decision-making.Key responsibilities for the TV Content MBA Strategy Intern:- Identify deep, actionable insights into the content preferences, behavior and needs of our customers, globally- Perform extensive competitive analysis and benchmarking, and identify and report on market trends- Forecast and monitor content performance, track progress, and understand sources of variance- Author business-driving documents that surface key learnings and provide recommendations for our go-forward content offering- Formulate Original series greenlight and renewal assessments, including content valuation and portfolio analysisBASIC QUALIFICATIONS• Have an expected graduate date between December 2025 – September 2026• Be able to work 40 hours/week and commit to a 12-week internship• Currently enrolled in an MBA or equivalent master’s level program at the time of application ...

Global Trade Program Manager- International Expansion, Project Kuiper

Project Kuiper is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.We are looking for a global trade compliance expert to build and manage the oversight of global customs compliance for Project Kuiper. The candidate should be an innovative professional experienced in building trade compliance programs. In this role, the candidate will drive and scale the Project Kuiper trade compliance program through development of effective and efficient processes that support the pace of innovation and business that Amazon and its customers have come to expect. Export Control Requirements: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Key job responsibilities- Work with Amazon’s internal technology teams to develop creative and best-in-class trade compliance business processes and systems that scale- Work with Project Kuiper’s Trade compliance teams to create strategy, build global import and export procedures, seek automation opportunities and build technologies- Research and gather due diligence to identify complexity and costs to act as an importer/exporter in multiple countries. - Determine the requirements to register as an importer/exporter with governments- Write internal guidance on trade classifications and country of origin, and analyze customs valuation methods - Develop and manage processes in support of rapidly growing global supply chains - Interface with cross functional groups to identify and rectify any information/process gaps during the export/import process- Perform project management to enable delivery of team assignments and objectives.- Leverage data for continuous improvement of trade compliance activity- Build import/export processes and controls and drive trade compliance solutions that maximize import/export efficiencyA day in the lifeManage daily tasks related to providing import/export compliance guidance with US and foreign regulations to conduct trade activities such as conducting research, updating status reports, and coordinating team deliverables.Interact with Legal, Global Trade Services, HR, Tax, Engineering, Operations, Procurement, Supply Chain, and other internal businesses and external stakeholders to drive global export compliance. This position requires significant experience in building trade compliance controls and demonstrate use of mechanisms to deliver training, enable and monitor the global business with operation stakeholders.About the teamHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.BASIC QUALIFICATIONS- 4+ years of direct experience with import and export trade compliance with US and foreign government regulations- 3+ years’ experience leveraging technology for trade compliance to analyze business problems and drive process- 3+ years’ experience with analytical skills and ability to interpret data and communicate with team including Project Management experience ...

Manufacturing Engineer - Ground Support Equipment, Project Kuiper

Project Kuiper is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.The ground support equipment (GSE) Engineer is the technical expert in design, analysis, and operation of aerospace and launch site GSE. This role interfaces directly with launch site engineers and management to develop GSE needed for new and existing processing facilities. Additionally, the Hardware Development Engineer will design, analyze, procure, manage vendors, run design reviews, establish acceptance criteria and commission hardware. This position maintains all phases of new and existing ground support equipment in support of Kuiper launch operations.The ideal candidate is comfortable in a highly technical setting and leads collaboration with other departments to reach the best solution to any problem. The candidate will have extensive experience with mechanical and electrical ground support equipment development for aerospace hardware integration and test, with particular focus on satellite processing. Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Key job responsibilities• Lead engineering planning, design, analysis, procurement, and testing of GSE to support launch operations.• Coordinate with launch operations personnel to understand operational requirements and develop GSE to meet those requirements. • Develop and approve specifications for performance, fabrication, acceptance test and maintenance.• Manage external partners to ensure GSE meets specifications and timelines.• Establish technical documentation for maintenance and proofload requirements. • Perform analysis (hand calculations and finite element analysis) to support design.• Design of concept CAD models and drawings using Siemens NX.• Develop, release, and maintain full CAD and drawing engineering definition packages.• Maintain and report on equipment schedule, budget, and technical status.• Implement and continuously improve GSE operations.• Assembly, integration, and test takt time and cost optimization planning.• Shift schedule will vary, depending on production/launch schedules• Must be willing and able to perform extended travel up to 25% annually, either domestically or internationally as business needs demand.A day in the lifeThe GSE Engineer will spend significant amounts of time collaborating with engineering, quality, and manufacturing teams to determine GSE needs. They will work with a team responsible for designing and procuring new hardware to support operations while maintaining existing GSE. They will support GSE efforts at the launch site and address root cause of failures and issues, getting hands on with the equipment and implement corrective actions and hardware modifications. We are a fast-paced, data-driven team, and work with leaders in multiple technology areas to deliver the best product for our customers. We hold each other to relentlessly high standards, and constantly look for ways to improve the product’s performance, quality and cost. We are excited about the technical challenges, which motivates us rather than discourages us.We want individuals who are ready for this challenge and want to reach beyond what is possible today.About the teamHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.BASIC QUALIFICATIONS- 4+ years of working in mechanical engineering or equivalent experience- Bachelor's degree in mechanical engineering or equivalent- Experience in CAD modeling and drawings- Able to obtain and maintain a US Passport and Must meet customs entry requirements to include but not limited to: Yellow Fever vaccine and other immunization requirements as recommended by the U.S. Centers for Disease Control and Prevention- Able to pass Kennedy Space Center background checks ...

Data Engineer III - AMZ8839674

MULTIPLE POSITIONS AVAILABLECompany: AMAZON.COM SERVICES LLCPosition Title: Data Engineer IIILocation: Cambridge, MassachusettsPosition Responsibilities:Responsible for the data pipeline, data warehousing, and future-looking/strategic data modeling for the analytics platform's day to day and three-year plan roadmap. Build and optimize logical data model and data pipelines for difficult, big data datasets in the Alexa Spoken Language Understanding (SLU - covering Automatic Speech Recognition, Natural Understanding/Processing, and individual Alexa feature) space, powering customized analytics software powering thousands of users and investigations per month. Be accountable for ongoing data quality, efficiency, testing, and maintenance. Work independently within our team and across other teams to source, optimize, and warehouse the right data for our customers. Influence large-size data solutions/access to dataset(s) in team architecture, advising product managers, program managers, and other engineers. Optimize the consumption of very large data sources we require to generate unique insights. Influence your team’s technical and business strategy by making insightful contributions to team priorities and overall data approach. Take the lead in identifying and solving ambiguous problems, architecture deficiencies, or areas where your team bottlenecks the innovations of other teams. Make data solutions simpler.Position Requirements:Master’s degree or foreign equivalent degree in Computer Science, Statistics, Engineering, or a related field and three years of experience in the job offered or a related occupation. Employer will accept a Bachelor’s degree or foreign equivalent degree in Computer Science, Statistics, Engineering, or a related field and five years of progressive post-baccalaureate experience in the job offered or a related occupation as equivalent to the Master’s degree and three years of experience. Must have three years of experience in the following skills: 1) experience with data modeling, data warehousing, and building ETL pipelines; 2) experience in SQL; 3) hands-on experience in writing complex, highly-optimized SQL queries across large data sets; 4) experience in scripting languages (including Python, Perl, or Ruby) and Excel; 5) experience in ETL development; 6) experience with massively parallel processing (MPP) databases (data warehouse and data lake); 7) experience with Tableau, ETL, and AWS services (including with Redshift, S3, AWS Glue, EMR, or DynamoDB); and 8) experience with cloud data platforms and big data solutions. Partial telecommuting permitted; employees will be required to report to office multiple days per week.Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation40 hours / week, 8:00am-5:00pm, Salary Range $154,600/year to $209,100/year. #0000BASIC QUALIFICATIONSPosition Requirements:Master’s degree or foreign equivalent degree in Computer Science, Statistics, Engineering, or a related field and three years of experience in the job offered or a related occupation. Employer will accept a Bachelor’s degree or foreign equivalent degree in Computer Science, Statistics, Engineering, or a related field and five years of progressive post-baccalaureate experience in the job offered or a related occupation as equivalent to the Master’s degree and three years of experience. Must have three years of experience in the following skills: 1) experience with data modeling, data warehousing, and building ETL pipelines; 2) experience in SQL; 3) hands-on experience in writing complex, highly-optimized SQL queries across large data sets; 4) experience in scripting languages (including Python, Perl, or Ruby) and Excel; 5) experience in ETL development; 6) experience with massively parallel processing (MPP) databases (data warehouse and data lake); 7) experience with Tableau, ETL, and AWS services (including with Redshift, S3, AWS Glue, EMR, or DynamoDB); and 8) experience with cloud data platforms and big data solutions. Partial telecommuting permitted; employees will be required to report to office multiple days per week. #0000 ...

Senior Business Analyst, Amazon Customer Service

Do you want to work hard, have fun, and make history? Do you think fast, dive deep, and get things done? Are you passionate about solving large scale customer and business problems through insightful analytics and automation? Do you aspire to bridge the gap between analytics and product? The Customer Service Worldwide Defect Elimination (WWDE) team seeks a highly skilled and detail-oriented Sr. Business Analyst with experience in business reporting, cost/benefit analysis, product performance measurement, and analytics automation. As a Sr. Business Analyst, you will play a pivot role in shaping our product strategy and how best to serve customers. Key job responsibilitiesIn this role, you will partner closely with key stakeholders in the WWDE Product and Tech org to dive deep into voice of customer (VoC) feedback, business challenges, and performance data to unearth crucial insights. You will partner closely with product and program managers to translate user and customer feedback into actionable insights that guide customer experience (CX) improvements as well as guide feature development across a suite of WWDE products. You will develop new, scalable ways to measure the business impact of key investments, processes, and product features used by tens of thousands of Amazonians. You will work backward from customers and users to design and deliver analytics-embedded products and tooling that can be automated and scaled globally. You are expected to be able to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required. This position has a high degree of visibility, so you will need to be able to communicate insights and actions, including the ‘so what,’ clearly and compellingly at all levels of the company. You should have a positive attitude, collaborative work style, and strong work ethic; you will work fast and smart, and adapt and iterate quickly. A day in the lifeOn a daily basis, you will partner closely with program and product leads to drive visibility and maximize ROI across key initiatives within WWDE. You will contribute to weekly and monthly business reviews, drive product feature trade-off decisions, and lead performance measurement efforts. You will also have the opportunity to contribute to product strategy and delivery, monthly roadmap reviews, and organizational goal setting. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanBASIC QUALIFICATIONS- 5+ years of business or financial analysis, product costing, procurement, or a quantitative role experience- 3+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- Experience with QuickSight dashboard and visual creation- Experience with Excel- Experience with SQL- Bachelor's degree ...

Program Security Manager, Kuiper, Supply Chain & IP Security

The Supply Chain and Intellectual Property Security (SCIPS) team is seeking a Program Security Manager who is able to develop, implement, and lead security projects and programs to support the Amazon Project Kuiper team. Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband network connectivity to unserved and underserved communities around the world. Come join us on this exciting program! This position will provide IP protection strategic guidance to Kuiper research and development (R&D) teams, manufacturing teams, and product management teams, to ensure end to end IP protection. To be successful in this position the Program Security Manager must have the ability to learn Amazon’s product development process, build strong relationships with key business teams, develop and innovate solutions to enable automation of manual data entry processes. The Program Security Manager must have a solid understanding of data collection methods and data analysis, to inform programmatic decision making and policy direction.This position will report to the Sr. IP Protection Manager.Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Key job responsibilities* Support the deployment of a comprehensive IP program protection plan and overarching program * Facilitate discussion and implementation of security strategy among project stakeholders across the stakeholder groups. * Develop innovative and automated solutions for fast evolving security risks in an manufacturing and R&D environment * Partner with cross functional security peers to develop and implement appropriate policies to meet the needs of the Kuiper business teams * Serve as the embedded Prototype Security liaison to connect business stakeholders with Prototype Security programs and services * Develop and assist in the implementation of standards, policies, and procedures for Kuiper Security * Assist and support any contract security management activity as assigned * Serve as the subject matter security expert to internal business stakeholders on IP Protection, supply chain risk, go-to-market strategy, confidentiality, and additional stages of product development* Maintain close coordination, planning, and communication with internal and external stakeholders around all aspects of the product/prototype life cycle (idea inception through finished product/prototype) security initiatives and training * Manage multiple concurrent projects and inquiries under tight deadlines * Budget management for all budget items within the scope of this role * Support launch security operations as assigned * Able to stand/walk for several hours a day and be able to frequently push, pull, squat, bend, and reach, all with or without reasonable accommodation * Work cross functionally with peers in Legal, Hardware, Supply Chain Ops, Trade & Compliance, EHS, Kuiper business, and Security to establish scalable Prototype Security standards * Travel to various sites to review and audit security infrastructure and support onsite security awareness initiatives and events * Respond to crisis, emergency and/or disaster recovery issues that have impact on prototype development* Support Business Continuity planning and process implementation for product teams and Prototype Security team * Actively evaluate, analyze, and use metrics collected to proactively inform programmatic needs and policy decisionsBASIC QUALIFICATIONS* 4+ year experience in consumer product security, corporate security management, law enforcement, risk management, legal, or related industries * Ability to work in an in-office environment, physical presence in the office is required * Intellectual Property Protection working knowledge or expertise * Experience in R&D environment* Domestic and international travel may be required (20-30% of time) ...

Sr. Sales Planning Mgr., International Television Distribution

The Amazon MGM Studios Distribution team is seeking an experienced distribution executive to drive growth in our international television licensing business. You will work with sales executives covering every country outside of the U.S. and will help them shape their deal strategy and effectively execute their negotiations. You will be an integral part of our deal team as we endeavor to understand and capitalize on the customer dynamics, product trends, windowing strategy, performance metrics and licensing terms that drive each opportunity we pursue. Key job responsibilities• Utilize your understanding of how television rights trade in international markets, especially the United Kingdom, France, Germany, Italy, Spain and Australia, to offer guidance to the sales team on how to maximize both individual deal value and the long-term growth of our distribution business in each country.• Provide analysis to test and validate the deal valuations as sales executives negotiate and close transactions.• Gather broadcast ratings data and other key metrics from the Research team and make content selection and pricing recommendations based on these performance metrics.• Analyze the performance of film/TV content on AVOD platforms and make recommendations about how to optimize content selection to maximize AVOD revenue.• Dive deep on film & series availability reports and design licensing strategies to optimize distribution opportunities across all television outlets (SVOD, Pay TV, Basic TV, Free TV, AVOD) in a given country.About the teamThe Amazon MGM Studios Distribution team leads Amazon’s efforts to license the SVOD, AVOD, transactional and linear television rights to Amazon Original content as well as MGM’s 4,000+ films and 17,000+ television episodes. We are at the forefront of licensing both theatrical and direct-to-service content, and are looking for knowledgeable, innovative team members to help us shape our strategy and maximize our opportunities in the rapidly evolving television landscape.BASIC QUALIFICATIONS• 5+ years experience in international television distribution in a sales or strategy role• Ability to travel internationally to join the deal team on key negotiations.• Excellent written and oral communication skills, and a facility for presenting to both internal and external clients.• Proficiency with MS Excel• Experience analyzing large quantities of data• Basic understanding of broadcast ratings data• Bachelor’s Degree or equivalent experience ...

Programmer Analyst, SWA Mobile

As a programmer/analyst on this team you will be responsible for executing technical tasks with our sprint teams. The ideal candidate will have a strong technical background and able to develop code using a modern software language and have a desire to expand their technical capabilities.The ideal candidate must be detail oriented, have strong verbal and written communication skills and strong organizational skills.Key job responsibilities· Software configuration changes· Finding and fixing software bugs· Developing automated unit and integration tests· Assist with QA testing and software launches· Improve operational metrics and alarms on production services· Develop scripts/run queries to deep dive operational issues. Migrating applications to new AWS datacentersAbout the teamThis team will be responsible for migrating applications on AWS from one datacenter to another and supporting large updates across our systems BASIC QUALIFICATIONS•Bachelor's in Computer Science, Mathematics, Management Information Services or related field with 0 - 5 years of experience •Knowledge and ability to learn scripting languages such as SQL, Perl, Python, or Ruby •Ability to learn and write code in C, C++ or Java •Ability to understand functional/technical specifications and analyze data •Strong organizational and problem solving skills with great attention to detail, including the ability to track multiple test executions simultaneously and synthesize the results ...

Credentialing Specialist I, Amazon Pharmacy

Amazon Pharmacy is committed to build the future of pharmacy by offering technology solutions that drive and enable us to be the world’s most customer centric pharmacy option. The Payer Operations team is seeking an L4 Risk Manager to develop and execute foundational reporting, risk analysis, and tactical requests from internal stakeholders. This position will be heavily involved in cross-functional activity and external PBM & State Medicaid communications. This individual will build and scale operational processes for pharmacy credentialing and launches while ensuring alignment with 3P risks and regulatory requirements. Payers represent 88%+ of US prescription spend and a clean and organized input filing is a requisite for AP’s success. This role is critical to AP as it is the primary mechanism to maintain payer credentials and reduce unintended network impacts. The ideal candidate will have a broad understanding of the healthcare sector with strong organizational skills, an analytical toolset to deep dive, create efficiencies, manage risk tolerances, and optimize existing policies.Key job responsibilities• Streamline Payer & Medicaid credentialing and cross-team processes by introducing improved controls, enhancing operational efficiency, and successfully delivering projects• Manage upstream dependencies (Payer Relations, Compliance, Ops Compliance, Tax, Legal, Global Risk, Ops & Biz Tech), and downstream dependencies (FinOps, Reimbursement, Audit, Accounting, B2B, and Quality) to ensure timely & accurate collection, validation, and ultimately dissemination of information to external customers.• Develop tracking mechanisms and implement risk management policies by partnering with Legal & Compliance stakeholder groups to proactively minimize identified risks and reactively address operational gaps.• Improve existing processes iteratively and introduce new initiatives to help drive down risk while meeting compliance and policy requirements as it pertains to financial penalties, customer accessibility, insurance coverage of new FCs, electronic remittance, and payments.• Handle day-to-day stakeholder inquiries, route payer correspondence to the relevant owners, and collaborate with partner teams to drive projects, while creating long-term scalable solutions that improve stakeholder accountability.• Evaluate and address potential risks to the company with upstream and downstream stakeholder groups, including network termination, financial penalties, operational blockers, and payer compliance risks.• Ensure compliance with relevant laws and regulations through collaboration with cross-functional teams.• Work backwards with key stakeholders in developing proactive mechanisms in order to evaluate operational gaps and scope out new business initiatives, considering the potential risks and rewards.• Provide expert guidance and support to team members on risk management escalation and issues.• Stay informed of industry developments, changing regulations, and emerging risks in the pharmacy sector.BASIC QUALIFICATIONS• 3+ years of experience managing financials/projects, Bachelor’s degree.• Experience in owning and navigating financial metrics in a disrupted industry.• Ability to understand cross-function interdependence among partner teams. • Advanced proficiency in MS Excel, Word, document writing.• Basic understanding of the Pharmaceutical industry including PBMs, manufacturers, distributors, providers, and payers.• Excellent communication/interpersonal skills, analytical and problem-solving skills. ...

Logistics Coordinator - PPF, Project Kuiper

Project Kuiper is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Key job responsibilities- Execute Transportation related SOPs related to warehousing and inventory activities at the PPF- Receive Kuiper managed and supplier shipments- Use proprietary software and ERP systems to virtually receive and manage material- Accurately track and account for all inventory located at the PPF warehouse- Efficiently deliver material to PPF stakeholders, both physically and virtually- Coordinate trailer or container movements within the PPF Yard- Meet operational metrics related to warehouse receiving and inventory activities- Effectively communicate high priority matters with Transportation leadership- Shift schedule will vary, depending on production/launch schedules- Operate equipment including: forklifts, pallet jacks, electric pallet jacks, and hand cart- Role requires up to 15% travelAbout the teamHere at Amazon we embrace our differences. We are committed to furthering our culture of inclusion. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we are building an environment that celebrates knowledge sharing and mentorship. Innovation is part of our DNA. Our goal is to be Earth's most customer centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of art in space-based systems design and wireless system.BASIC QUALIFICATIONS- High school diploma or equivalent- 1+ years in supply chain, operations, warehousing, inventory control or related experience- 1+ years working with the MS Office suite (Word, Excel, Outlook) in a professional environment- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Ability to pass Kennedy Space Center background checks- Valid Driver’s license and able to satisfy Amazon driver eligibility criteria - Ability to obtain and maintain a US Passport- Ability and willingness to comply with the Government of French Guiana which mandates that travelers receive vaccinations for yellow fever - With or without reasonable accommodations, must be able to lift up to 49 pounds on some occasions, stand/walk for up to 8-10 hours (with breaks), and able to frequently push, pull, squat, bend, and reach. ...

Kuiper Sec Ops Center Manager, Amazon Corporate Security

Amazon Corporate Security’s (ACS) mission is to deliver a safe and secure workplace for all Amazonians. The Business Assurance Center’s (BAC) Kuiper Security Operations Center supports this mission by providing 24/7 global security operations center (GSOC) services to Kuiper, serving as a single point of intake for corporate security issues worldwide.Key job responsibilities• Lead a team of mixed-skillset professionals providing safety, security and compliance alignment support to Amazon’s Project Kuiper• Oversee procurement and service delivery from ACS’ vendor partners, designing and conducting business reviews, assessing performance against contracted key performance indicators (KPI) and service level agreements (SLA)• Evaluate existing technical capabilities and systems and identify opportunities for improvement to ensure strict security measures are in place for Kuiper • Partner with Operational Excellence leaders to analyze, develop, and strengthen processes and procedures; spearhead dedicated process development and integration across the greater team including with partners in Kuiper. Empower the team to utilize the resources and knowledge necessary to manage smaller incidents and escalations • Collaborate with our vendor partners, onsite leads and Kuiper business teams to mitigate failures and improve performance • Liaise and serve as point of contact with security managers from physical, technical, and prototype teams to protect critical Kuiper infrastructure• Develop strategies to leverage operations center capabilities to support Kuiper security goals • Develop and maintain effective and active working relationships with primary vendors, strategic business partners and team members, and actively foster an environment of teamwork • Perform on-call duty as needed (includes after-hours, weekends, holidays)A day in the lifeAs the Kuiper SOC Manager, you will own service delivery across a team responsible for daily operational work within the BAC. New hires must excel in vendor management and be able to provide senior-level direction and tactical response to operational issues encountered by their teams. You must obsess over our internal and external customers, triaging and responding to their security needs, and leveraging your verbal and written communication skills. You may be expected to work evenings, holidays, and weekends. About the teamOur team is dedicated to supporting new members. We are committed to building an environment that celebrates knowledge sharing and mentorship. We care about your career growth as a passionate learner who is motivated to take on challenges.Our team values work-life harmony. Availability for the GSOC’s 24/7/365 operation is imperative to maintaining proficiency in this role, and we understand that striking a healthy balance between your personal and professional life is crucial to your happiness and success at Amazon. We encourage members of the team to use personal time as needed to cultivate this balance and to promote a productive and well-balanced life.BASIC QUALIFICATIONS• Experience with full-spectrum vendor management, including RFP and selection, KPI/SLA development, and ongoing performance management• Strong business writing skills• Crisis management experience with an emphasis on preparedness and response efforts • Experience as a senior-level security leader in a large organization • Demonstrated ability to provide briefings to high-level executives, particularly during crises • Track record of earning trust across security and non-security business lines • Experience with security technologies including CCTV, Access Control and Incident Management Systems • Superior technical aptitude; proficiency in MS Office Suite, Lenel, Tableau, security-focused PSIMs and industry standard technical applications • Strong communication, time management, and decision-making abilities • Ability to effectively prioritize and manage multiple tasks, while maintaining strict deadlines • Demonstrated analytical acumen and data-driven mindset towards decision-making in order to define strategy, spark growth, and fuel long-term impact • Must be able to handle high-impact situations and remain effective under pressure • Proven ability to guide others to deliver results in a timely manner using a strong sense of focus, organization, and meticulous attention to detail ...

Team Manager, AGI-DS, AGI DS

Amazon is an E-Commerce and Cloud Computing company with headquarters in Seattle, Washington. Since 1995, Amazon has focused on being "the world's most customer centric company."Key job responsibilitiesManages team size of approximately 25 ML Data Associates.· Executes plans for team to perform tasks related to multiple ML workflows in a well-defined process area.· Ensures ML data workflows are quality compliant. Analyzes ML data, SIM issues, and metrics. Highlights trends, gaps, etc. Provides status reports.· Identifies risks and ensures escalations reach the right people. Adherence to confidentiality and compliance requirements· Responsible for known SLAs and task completion targets (within provided capacity) for specific customers.· Works with internal/ external teams and uses his/her knowledge and expertise to execute business goals· Uses data to set/revisit operational goals and manage activities· Manages escalation/ complex tickets; analyzes data; highlights trends, gaps, etc.; and reports key metrics· Presents data in business meetings/reviews· Design and implement process improvement projects that impact team level performance. Participates in new workflow roll out projects teams.· Coaches direct reports on demonstrating leadership principles in their role.· Assigns appropriate challenging work to employees to develop & prepare them for larger roles.· Provides team guidance on work types and prioritization. Work of team primarily focuses on straightforward, well-defined objectives, but may take on ad hoc and ill-defined requests.· Devises and implements performance improvement plans for associates. Provides regular coaching and feedback to direct reports with regard to quality, performance, behavior and career development.· Performance manages team based on metrics & deliverables on a regular basis, and make decisions on hiring & firing.· Holds team members accountable for performance based on metrics and adherence to rules and guidelines.About the teamOur team's mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies.BASIC QUALIFICATIONS• Bachelor’s Degree in a relevant field, such as Business Administration, Liberal Arts, Sciences, Computer Science, Engineering, Social Sciences, Visual and Performing Arts, or Communication. • Experience managing high performing teams of up to 20-25 direct reports • Strong proficiency in English across verbal, written, reading, and comprehension skills. • Experience with process improvement/quality control tools and methods • Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues • Strong interpersonal, analytical and communication skills. • Strong interest in hiring and developing people in their respective roles • Leadership experience in coaching and performance management • Experience in managing process and operational escalations • Experience with aspects of speech and language technology • Demonstrated passion for delivering a positive customer experience, and maintain composure in ambiguous and difficult situations ...

Software Development Engineer II - AMZ24743.1

Employer: Amazon.com Services LLCPosition: Software Development Engineer IILocation: Herndon, VAMultiple Positions Available:1. Design, develop, implement, test and document embedded or distributed software applications, tools, systems and services.2. Translate functional requirements into robust, efficient, supportable solutions that work well within the overall system architecture.3. Participate in the full development cycle, end-to-end, from design, implementation, and testing to documentation, delivery and maintenance.4. Produce comprehensive, usable software documentation.5. Evaluate and make decisions around the use of new or existing software products and tools.6. Mentor junior development engineersBASIC QUALIFICATIONSA Master's degree, or foreign equivalent degree, in Computer Science, Engineering, Mathematics, or a related field and one year of experience in software development engineering or arelated occupation.Alternatively, Employer will accept a Bachelor's degree, or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and five years of progressive postbaccalaureate experience in software development engineering or a related occupation as equivalent to the Master’s degree and one year of experience.Must have one year of experience in the following skills:1. Designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems and services using Object Oriented Design.2. C++, C#, or Java ...

Sr. Mgr, Global Contract Risk , Workplace Health & Safety

The Sr. Mgr., Global Contract Risk role is a unique, exciting opportunity that will make a large impact on the Health and Safety of Amazon’s independent contractors who perform hard and soft services to keep Amazon’s facilities, equipment and operations up and running. These activities are often High-Risk Operations (HRO), where the contractor activity can have hazards that must be identified, evaluated and controlled. As the Senior Manager, Global Contract Risk, you will have the ability to set risk tolerance for the business as the subject matter expert for the Global Contract Risk Management standard and procedures. In addition, you will directly support CRM execution with the Global Procurement organization, and support execution from the RME WHS organization to ensure onsite contractor compliance is achieved. The role’s key stakeholders are: RME, WHS, Operations, Procurement Operations, Procurement Category, Ops Engineering, WW Engineering, Ops Construction, R&D, Risk, Legal, TES, Social Responsibility, Sustainability, TOM, and Fleet. The role’s scale will include all Amazon geographical regions (e.g. NA, EU, APAC, MENA, and LATAM) and business units (Global Customer Fulfillment, Amazon transportation Services and Air, and Global Delivery Services. Are you ready to take on a global role to achieve Amazon’s vision to become Earth’s Safest Employer? Will you help take the Contract Risk foundation and raise the bar to include better programs, metrics, and accountability to eliminate or reduce serious risk to people? If the answer is “Yes,” then apply today!Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Key job responsibilities• Set the forward strategy for how Amazon mitigates safety risks of independent contractors through strategic document writing, Operational Planning, Monthly Business Reviews, etc. • Serve as the field escalation point for contractor incidents, and SME for the Global Contract Risk Management program.• Develop global CRM strategy for pre-qualification, implementation, contractor incident reduction, etc. • Provide Sr. Regional leadership with critical risk decision making tools and mechanisms to ensure the safety of contractors and Amazon associates. • Drive improvements in CRM safety metrics to ensure leaders both at the site level and network level have better visibility to drive improvements. • Drive ownership of safety through all high-risk organizations by establishing engagement programs. • Deliver new CRM safety training programs to the network including instructor led for CRM basics, Project Management Tool (PMT), Permit to Work (PTW), Virtual Contractor Orientation (VCO), and Workers Management. • Deploy or ensure the continuous improvement of core CRM safety programs including Incident Investigation, Reporting and Escalation, Network Safety Alerts, Network Safety HALTS, and Supplier Safety Summit. • Develop and deploy onsite contractor compliance tools and mechanisms in order to measure CRM success. • Using the team’s risk register, prioritize resources to work on High Risk Operation (HRO) projects to reduce risk. • Stay attuned to changing regulations and internal WHS performance. BASIC QUALIFICATIONS7+ years of team management experienceBachelor’s Degree in Occupational, Health and Safety or Environmental, Health and Safety (EHS), engineering, or other related fields from an accredited universityMust possess a minimum of 10+ years’ work experience in OSHA, EHS, engineering, contractor management, contractor safety, or providing direct oversight for 3rd party services/contractors.Technical or Procedure Writing skills ...

Infrastructure Delivery Manager - AMZ5435340

MULTIPLE POSITIONS AVAILABLECompany: AMAZON DATA SERVICES, INC.Position Title: Infrastructure Delivery ManagerLocation: Canton, MSPosition Responsibilities:Prioritize and assign tasks to data center technicians and operators. Manage inbound capacity from receiving through deployment stages. Manage installation network and cabling infrastructure in a data center environment. Guide staff on best practices. Manage tasks and deliverables across small to large-size projects. Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs. Provide weekly report to data center manager. Coordinate team resources to support project and delivery needs, to include emergency projects, change management and maintenance window support, and potential off-hours and on-call needs. Recruit and train data technicians to ensure appropriate staffing levels. Host weekly staff meetings. Drive compliance to Amazon performance management requirements.Key job responsibilities- Prioritize and assign tasks to data center technicians and operators, project management, coaching and creating documentation.- Manage inbound capacity from receiving through deployment stages- Manage the installation network and cabling infrastructure in a data center environment- Guide, train and educate staff on the best practices related to all service owner issues- Manage tasks and deliverables across small to large-size projects- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs- Provide weekly report to the data center manager- Coordinate team resources to support project and delivery needs, to include emergency projects, change management and maintenance window support, and potential off-hours and on-call needs.- Recruit and train data technicians to ensure appropriate staffing levels- Host weekly staff meetings- Drive compliance to Amazon performance management requirementsAbout the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 5+ years management experience in an operations, critical infrastructure, manufacturing, production, or distribution environment- 3+ years experience implementing LEAN/6 Sigma methodology (continuous improvement, DMAIC/DVADV, 5 Whys, Root Cause analysis, etc)- 7+ Years working with network cabling, optic types, and test equipment, and experience with cabling infrastructure best practices and methodologies within a data center-based environment. ...

Equipment Mechanic , Project Kuiper

Project Kuiper is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.We are seeking a highly skilled and motivated Equipment Mechanic specializing in Preventative Maintenance to join our team. The ideal candidate will have a strong background in industrial equipment installation, troubleshooting, and maintenance, as well as a passion for ensuring optimal equipment performance in production and development environments.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Key job responsibilities- Equipment Installation: Install industrial equipment and machinery with precision and adherence to specifications.- Equipment Bring-Up and Troubleshooting: Diagnose and resolve issues during equipment setup and operation.- Preventative Maintenance: Conduct regular preventative maintenance to ensure long-term reliability and performance.- Machine Commissioning: Oversee commissioning processes and provide troubleshooting support as needed.- Facilities Workshop Maintenance: Manage and maintain the workshop to ensure it is fully operational and organized.- Custom Equipment Installation: Assist in the installation and commissioning of custom-built equipment.- Production and Development Support: Provide mechanical support to production and development teams as required.A day in the lifeThis is a fast-paced, intellectually challenging position, and you’ll work with leaders in multiple technology areas. You’ll have relentlessly high standards for yourself and everyone you work with, and you’ll be constantly looking for ways to improve your product’s performance specifically preventative maintenance activities. We want individuals who are ready for this challenge and want to reach beyond what is possible today.BASIC QUALIFICATIONS- High school diploma or equivalency certificate.- At least 1 years working experience with installing, commissioning, troubleshooting and maintaining industrial controls equipment in a manufacturing environment focused on preventative maintenance activities.- Must be willing and able to work with powered lift equipment – ie, forklift and boom lifts >100' - Valid Driver’s license and able to satisfy Amazon driver eligibility criteria.- Must be able to lift up to 49 pounds on some occasions, stand/walk for up to 8-10 hours (with breaks), and able to frequently push, pull, squat, bend, and reach.- Able to obtain and maintain a US Passport & must meet customs entry requirements to include but not limited to: Yellow Fever vaccine and other immunization requirements as recommended by the U.S. Centers for Disease Control and Prevention - Ability to pass Kennedy Space Center background checks ...

Salesforce Administrator, Kuiper Commercial Revenue Operations

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. The Kuiper Commercial Revenue Operations (CRO) team is responsible for business strategy, customer experience, product management and system development for Kuiper’s enterprise solutions.As a Salesforce Admin, you will be responsible for the seamless day-to-day administration and optimization of our Salesforce platform. This will include configuring and customizing CRM, CPQ and Field Service to meet the evolving needs of our sales, marketing and operations teams. You will manage user access, security, and permissions, ensuring data integrity and compliance. Additionally, you will develop and maintain custom reports, dashboards, and workflows to provide stakeholders with valuable insights and automate key business processes. Collaborating closely with our cross-functional teams, you will identify opportunities to enhance the Salesforce ecosystem, implement new features and integrations, and provide training and support to end-users. You will also be responsible for configuring devops processes and environments. Ultimately, your role will be pivotal in driving the adoption and utilization of Salesforce, empowering our organization to achieve its ambitious growth objectivesThe ideal candidate will pioneer mechanisms and processes to enhance speed and scalability within our environment. This fast-paced team presents significant opportunities for self-motivated individuals who thrive on challenges, innovation, prioritize exceptional customer experiences, and can successfully oversee complex programs from inception to completion.Key job responsibilities* Develop and analyze complex Salesforce business processes, including data management, omni-studio UI and lighting flows.* Design, develop and deploy solutions, including the application and custom objects and fields, lightning flows etc. * Perform periodic and ad-hoc testing to ensure data accuracy and integrity in Salesforce.* Troubleshoot issues that arise with Salesforce applications and configurations.* Manage stakeholder and customer expectation for both technical and operational support.* Perform release management for Salesforce.* Monitor performance trends and recommend solutions.* Maintain documentation, define best practices and communications* Provide subject matter expertise on Salesforce platform, processes and solutions.* Manage devops process and environmentsExport Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.BASIC QUALIFICATIONSBASIC QUALIFICATIONS- 5+ years as a Salesforce Administrator.
- Prior experience with Salesforce Sales Cloud, Industry CPQ, Service Cloud, Account Engagement Clouds, Salesforce Communities, Data Cloud, SF DevOps, and other cloud technologies.
- Demonstrated ability to define, refine and implement processes, procedures and policies.
- Strong written and verbal communication capabilities.
- Able to adapt to new technologies, learn quickly, and manage high ambiguity. ...