Corporate Operations

We are looking for a Business Analyst to join the Customer Experience Operations (CXO) team. The CXO business provides a best in class attended parcel returns and pickup experience for Amazon customers. We do this by operating and supporting our own network of locations, while also providing operational support services to other 1P and 3P pickup and returns providers and stakeholders. The CXO portfolio of locations includes but is not limited to spaces inside Whole Foods Markets, stores in select higher education campuses, and retail locations around major metro areas. As a Business Analyst with CXO, you will work closely with other stakeholders (finance, operations, program and product managers), and will join a rapidly growing business, covering both North America and our upcoming expansion in the EU.The ideal candidate relishes working with large volumes of data, enjoys the challenge of complex technical contexts, and, above all else, is passionate about data and analytics. He/she has experience with data modeling, ETL design and business intelligence tools, and has hand-on knowledge on columnar databases such as Redshift and other related AWS technologies. He/she is a self-starter, comfortable with ambiguity, able to think big (while paying careful attention to detail) and enjoys working in a fast-paced team that continuously learns and evolves on a day to day basis.Finally, to be successful in this role, you must exhibit the ability to influence business owners, and support thoughtful decision-making through data and analytical story telling.We are open to hiring candidates to work out of Seattle, WA, and offer relocation package.Key job responsibilitiesResponsibilities include, but are not limited to:• Interfacing with business customers, gathering requirements and developing analytics models and data-sets for deep dive• Identifying data quality issues across the various platforms at Amazon• Extracting and combining data from various data sources• Design and build data visualization tools to provide scalable solution for self-service metrics reporting• Partnering with other analysts and engineers to build analytical solutions to deliver on business goals• Serve as a liaison between business stakeholders and technology teams• Propose and implement new business metrics for senior management reviews and work with the data engineer to design and develop data infrastructure to support these metrics for business growthBASIC QUALIFICATIONS- 1+ years of tax, finance or a related analytical field experience- Bachelor's degree or equivalent- Experience with SQL or ETL- Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages ...

Passionate about solving hard problems? Want to help Amazon achieve the trifecta of fast speeds, low costs, and better environment? Here's an opportunity to transform how Amazon moves packages through its network by optimizing and automating trailer positioning. Our team is developing complex optimization and machine learning algorithms, so that we have trailers ready at the right place, and at the right time. We lower costs and reduce CO2 emissions.We are looking for a Sr. Business Analyst, to gather insights for forecasting for Middle Mile Transportation. This position requires innovative thinking, ability to quickly approach large ambiguous problems and apply analytical expertise to rapidly mine data to and deliver insights. As part of this role, you will work cross-functionally with transportation, tech, operations and finance. Successful candidates should thrive in a fast-paced, and collaborative environment. As a Sr. Business Analyst, you will research performance data, discover and solve real world problems, build metrics and business cases to make strategic business recommendations. We are focused on your success and want to build and support passionate innovators within Amazon's Middle Mile. You can expect to have full ownership of the projects you work on. BASIC QUALIFICATIONS- 5+ years of tax, finance or a related analytical field experience- 3+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience- Bachelor's degree- Experience defining requirements and using data and metrics to draw business insights- Experience with Excel- Experience with SQL- Experience making business recommendations and influencing stakeholders ...

At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud. We are seeking a Team Manager to lead a team of Network Support Specialists. Team Managers can oversee Tier 1, Tier 2, and Tier 3 level support interactions, directly managing a team of frontline network support specialists who provide support directly to customers via phone, email, and chat. You’ll spend time entrenched in our customer feedback, obsessing over their experience, and working directly with our agents to understand pain points and remove obstacles hindering their performance. Team Managers are responsible for driving a customer obsessed culture, providing consistent and timely feedback to their team members on ways we can improve. This role will be based out of Boise, Idaho - working onsite from our offices there. Key job responsibilitiesAs a Team Manager, you will:- Ensure all KPIs are met, overseeing the customer support department’s day-to-day functions- Provide guidance and coaching for difficult inquiries; take over tickets as necessary- Have regular 1:1 sessions with all Network Support Specialists- Identify gaps and areas of improvement in support processes, such as customer self-service opportunities, and participate in the testing of scalable solutions- Identify gaps in staffing and make hiring proposals to the Service Delivery Manager- Deliver performance evaluations and follow the disciplinary process according to company policyA day in the lifeAs a Team Manager for eero Customer Support you will work closely with Network Support Specialists, Quality Managers, Learning and Development team members, engineering, and senior leaders to ensure we are meeting the high bar we set for customer interactions. BASIC QUALIFICATIONS- Minimum of 1+ years in a direct front line people management role- Strong business acumen with a track record of success, specifically related to contact center operations and Key Performance Indicators- Excellent communication skills and ability to convey insights from complex analyses to internal and external entities- Ability to think strategically and tactically with attention to detail- Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success- Capable of working closely with data and using analytics to problem-solve ...

Do you like helping small businesses grow? Do you enjoy working across organizations and scaling programs? Come join us as at Amazon B2B Payments & Lending! The Amazon B2B Payments & Lending team provides invoicing, working capital and payment acceptance solutions to Amazon Business customers, sellers and other small business customers across Amazon. We are part of the global Consumer Payments organization, who aims to delight our customers by building payment experiences and financial services that are trusted, valued and easy to use from anywhere in any way.B2B Payments and Lending’s Credit Strategy and Operations team is looking for a smart, motivated, and analytical Credit Risk Analyst to join our underwriting and portfolio management team. The successful candidate will have a deep understanding of underwriting and related systems, as well as portfolio risk management experience. This role involves high judgment decision making, use/creation of risk analytics, the ability to analyze customer financials, complex underwriting, and management of SLAs. The successful candidate will have a strong desire in innovating processes, strong attention to detail and exceed expectations in a dynamic, fast-paced and often ambiguous environment.This role will report into the NA Credit Operations Manager based in Seattle, WA.Key job responsibilities• Underwrite medium-to-large credit applications;• Evaluate portfolio risks across WW portfolios, monitoring and creating risk metrics;• Improve processes to increase efficiency and improve risk mitigation across WW markets;• Contribute to and build underwriting/credit strategies across the portfolio and individual customer sub-segments;• Assist in defining policies and product features to support automated and manual credit decisioning and monitoring• Establish, constantly improve, and be a thought leader for a credit adjudication and performance monitoring platform• Develop processes, mechanisms and Standard Operating Procedures (SOPs) to grow efficiently and in a scalable way• Review complex credit decisions that require manual reviews or exceptions• Participate in program operations, partner with product managers and contribute to team-wide improvement goals• Manage relationships with key stakeholders and partner with cross-organizational teams on high priority initiatives.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe team is responsible for making decisions on Amazon Business (AB) customers’ eligibility for the Pay By Invoice (PBI) payment product at initial assessment, proactively and by request, while balancing spend opportunities and mitigating credit/write off risk. Our mission is to drive the Amazon flywheel by enabling credit on PBI for all eligible customers registering on AB with best-in-class risk management.BASIC QUALIFICATIONS- Bachelor’s degree in Business, Finance, Economics or Equivalent Experience.- Robust analytical and excel skills, including the ability to be hands-on and dive deep into details, identifying root cause and propose solutions.- Results-oriented: Proven track record of on-time project delivery for impactful, cross-functional initiatives.- Minimum 4 years of experience in credit risk, underwriting and/or commercial lending.- Ability to interpret key business financial statements/information.- Experience in change management and driving adoption of new tools, processes, and decision support (i.e. scaling).- Experience creating new credit policies and SOPs.- Strong attention to detail and excellent problem-solving skills.- Able to build positive business relationships and work collaboratively with cross-functional teams.- Demonstrated ability to manage multiple projects, prioritization, planning and task delegation. ...

This is a full-time role and we offer our team the flexibility of a hybrid work schedule. We value in-person collaboration and time spent face-to-face. Please note: Position is based in Tempe, AZ. Hybrid setting with 3 days in office required. (Remote exceptions not available) Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. Position Description: Account Support SpecialistLocation: Tempe, AZLanguage Requirements: English and Spanish Shift Requirements: Sunday-Saturday Training: 8 week instructor-led onsite training with option for hybrid work schedule post on boarding. AHS Specialists provide dedicated support to third-party Sellers. We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon’s e-commerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. We use Standard Operation Procedure and judgment to provide guidance to Sellers on complex cases. The successful AHS Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. AHS Specialist will also be analytical and customer service-oriented. The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, other company associates, and third-parties to accomplish goals. The AHS Specialist will be required to contact Sellers by phone and email. Up to 70% of the day could be inbound and outbound phone contact. The successful AHS Specialist will be able to redirect difficult conversations as the Specialist engage with pre-suspension and post-suspension level Sellers who are in poor standing. Summary of Responsibilities - Demonstrates effective, clear and professional written and oral communication. - Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues. - Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues. - Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. - Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. - Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. - Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. - Liaises with other departments as required to resolve Seller’s issues and questions.BASIC QUALIFICATIONS- 1+ years of customer service experience- Experience with Microsoft Office products and applications- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Experience in payments or e-commerce ...

Passionate about solving hard problems? Want to help Amazon achieve the trifecta of fast speeds, low costs, and better environment?Here's an opportunity to transform how Amazon moves packages through its network by optimizing and automating trailer positioning. Our team is developing complex optimization andmachine learning algorithms, so that we have the best forecast for Middle Mile movements. We lower costs and reduce CO2 emissions.We are looking for a Sr. Product Manager-Tech to tackle product challenges, to solve concrete real world problems, and to build innovative solutions in a fast paced environment working with smart, and passionate software developers and research scientists.To date, you will have successfully worked in a technology environment, developing products that automate processes or providing users with experiences they love. You are able to synthesize a variety of needs, and translate them into tools and intelligence that solve specific pain-points. You actively contribute to product design decisions, are innovative, uses the power of data and are laser focused on measuring and improving the success metrics of products you own. You are adept at working across cross-disciplinary teams, making hard prioritization choices, and ensuring complete visibility of your product roadmap to stakeholders.Key job responsibilitiesDefine 3 year product vision for a collection of product areas.Gain VP-level alignment on product vision.Define the feature sets, business requirements, measures of success, and roadmap for your products.Learn from user feedback, metrics, and other data sources to craft improvements and ensure we are building the right features over time.Make prioritization decisions and own trade-offs between user needs, product quality and development effort.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Amazon ATS Product and Tech team is seeking an experienced Principal Technical Program Manager for our team. Amazon teams and systems create a complex ecosystem with coordination challenges for large initiatives. As the Sr. TPM of Engineering, you will need to coordinate across this network of teams and own delivery of cross organization initiatives. Using your technical background, you will need to understand implementation challenges of each organization and team, and find solutions while also earning trust with senior management to drive adoption from the top down.A successful candidate will also demonstrate:- High attention to detail- Ability to think strategically and execute methodically- Demonstrated ability to influence management- Ability to work in a fast-paced environment where continuous innovation is desired- Committed to learning and expanding professional and technical knowledge- Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases- Ability to clearly communicate data insights to others- Willingness to roll up your sleeves and do whatever is necessary; owner mentality- Demonstrated ability to dive deep in understanding the product and our businessA day in the lifeInclusive Team CultureHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Do you want to be part of building the next-gen engineering system, global transportation network, intelligent ML algorithms and deliver packages to your doorstep? Are you up for this challenge? Amazon's Middle Mile Transportation Technology team is chartered with solving complex problems with software that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, and optimization techniques, and operate high volume, low latency, and high availability services. Oh, and we will need great leaders too (this is where you come in … read on) You’ll work on a team that writes code and builds models to calculate optimal schedules for freight movements around the world. You will regularly interact with our customers, and engineering and business leadership. You will participate in the planning and execution of technology projects and operational excellence initiatives. You’ll help junior engineers develop their skills, and continue to raise the bar and build the future of Amazon. To accomplish this, you will be expected to have an established background in building highly scalable systems and applications, great communication skills, and a motivation to achieve results in a fast paced environment. You should be somebody who enjoys working on complex software systems, is customer-centric, and feels strongly about building good software as well as making that software achieve its operational goals. Experience with building and operating services-based applications, especially at massive scale will be very applicable and helpful. Come and see for yourself why we are one of the most admired company in the US, rated #1 in Innovation and # 1 in Customer Service, and be part of our tradition of working hard, having fun and making history! Key job responsibilitiesDepending on your experience, interests and business needs, you will be part of a team that owns the front-end, back-end, or full stack design and development of product features, building scale, and efficiency. We’re looking for software engineers passionate about building software solutions end-to-end, have strong software development experience delivering at scale solutions, and systems design skills. You should have a demonstrated ability delivering software from scoping requirements, requirement analysis, design, development, test, CI/CD, security implementation, and operational excellence with the ability to work cross-functionally with Product Managers, business stakeholders and other tech teams through the actual launch of the project. You should also have experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.About the teamOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

This is a full-time role. We value in-person collaboration and time spent face-to-face. Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. Position Description: Account Support SpecialistLocation: Tempe, AZLanguage Requirements: EnglishShift Requirements: Sunday-Saturday Training: 8-10 weeks instructor-led onsite training. AHS Specialists provide dedicated support to third-party Sellers. We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon’s e-commerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. We use Standard Operation Procedure and judgment to provide guidance to Sellers on complex cases. The successful AHS Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. AHS Specialist will also be analytical and customer service-oriented. The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, other company associates, and third-parties to accomplish goals. The AHS Specialist will be required to contact Sellers by phone and email. Up to 70% of the day could be inbound and outbound phone contact. The successful AHS Specialist will be able to redirect difficult conversations as the Specialist engage with pre-suspension and post-suspension level Sellers who are in poor standing. Summary of Responsibilities - Demonstrates effective, clear and professional written and oral communication. - Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues. - Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues. - Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. - Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. - Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. - Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. - Liaises with other departments as required to resolve Seller’s issues and questions.BASIC QUALIFICATIONS- 1+ years of customer service experience- Experience with Microsoft Office products and applications- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Experience in payments or e-commerce ...

Amazon Pharmacy is committed to build the future of pharmacy by offering technology solutions that drive and enable us to be the world’s most customer centric pharmacy option. The Payer Operations team is seeking an L4 Risk Manager to develop and execute foundational reporting, risk analysis, and tactical requests from internal stakeholders. This position will be heavily involved in cross-functional activity and external PBM & State Medicaid communications. This individual will build and scale operational processes for pharmacy credentialing and launches while ensuring alignment with 3P risks and regulatory requirements. Payers represent 88%+ of US prescription spend and a clean and organized input filing is a requisite for AP’s success. This role is critical to AP as it is the primary mechanism to maintain payer credentials and reduce unintended network impacts. The ideal candidate will have a broad understanding of the healthcare sector with strong organizational skills, an analytical toolset to deep dive, create efficiencies, manage risk tolerances, and optimize existing policies.Key job responsibilities• Streamline Payer & Medicaid credentialing and cross-team processes by introducing improved controls, enhancing operational efficiency, and successfully delivering projects• Manage upstream dependencies (Payer Relations, Compliance, Ops Compliance, Tax, Legal, Global Risk, Ops & Biz Tech), and downstream dependencies (FinOps, Reimbursement, Audit, Accounting, B2B, and Quality) to ensure timely & accurate collection, validation, and ultimately dissemination of information to external customers.• Develop tracking mechanisms and implement risk management policies by partnering with Legal & Compliance stakeholder groups to proactively minimize identified risks and reactively address operational gaps.• Improve existing processes iteratively and introduce new initiatives to help drive down risk while meeting compliance and policy requirements as it pertains to financial penalties, customer accessibility, insurance coverage of new FCs, electronic remittance, and payments.• Handle day-to-day stakeholder inquiries, route payer correspondence to the relevant owners, and collaborate with partner teams to drive projects, while creating long-term scalable solutions that improve stakeholder accountability.• Evaluate and address potential risks to the company with upstream and downstream stakeholder groups, including network termination, financial penalties, operational blockers, and payer compliance risks.• Ensure compliance with relevant laws and regulations through collaboration with cross-functional teams.• Work backwards with key stakeholders in developing proactive mechanisms in order to evaluate operational gaps and scope out new business initiatives, considering the potential risks and rewards.• Provide expert guidance and support to team members on risk management escalation and issues.• Stay informed of industry developments, changing regulations, and emerging risks in the pharmacy sector.BASIC QUALIFICATIONS• 3+ years of experience managing financials/projects, Bachelor’s degree.• Experience in owning and navigating financial metrics in a disrupted industry.• Ability to understand cross-function interdependence among partner teams. • Advanced proficiency in MS Excel, Word, document writing.• Basic understanding of the Pharmaceutical industry including PBMs, manufacturers, distributors, providers, and payers.• Excellent communication/interpersonal skills, analytical and problem-solving skills. ...

The Workplace Health and Safety (WHS) organization is seeking a Senior Electrical Safety Engineer. In this role, you will be responsible for partnering with Amazon Worldwide Design Engineering teams to ensure new equipment and modifications to existing equipment installed in operational Amazon buildings comply with all applicable codes, regulations and harmonized standards. You will also partner with various engineering, design and operations teams including, Operations Engineering, Reliability and Maintenance Engineering, Business Operations Leaders, Field WHS teams, and other key stakeholders. In addition, you will be required to lead risk assessments, assist in the development and review of equipment designs and provide guidance on requirements on controls and devices. This role will functionally partner with all engineering teams to drive a systematic approach to address risk identification, mitigation, and management of safety solutions.This position requires travel 25-50% of the time.Key job responsibilities- Complete risk evaluations in accordance with ISO 12100 and ANSI B11 practices- Support the development of policies, standards, training, and safe operating procedures- Interpret and apply regulations, codes, bylaws, and all relevant standards- Advise partner engineering organizations and operations teams on regulations, regulatory compliance concerns, and good engineering practices relating to equipment design- Participate in new standard developments with Engineering, Amazon Robotics, Injury Prevention Specialists, RME, Operations, and other key stakeholders- Work with various teams to review and approve designs of new equipment and modifications to existing equipment- Must display improvement projects - Maintain all regulatory compliance documentation to ensure accurate and up to date adherence to standards- Participate in the development of new organizational standards- Managing projects that require certifications that comply with local, national and international regulations- Knowledge and understanding of equipment certification requirements (CE, UL, etc.) and experience working with NRTLs- Integration of control systems into the design of new and existing equipment- Work with WHS safety teams, technical engineering teams and suppliers to specify safety or other risk-related requirements for projects across multiple regions- Contribute to building a safety culture that enables our technical engineering teams develop safe and compliant products, systems and solutions.- Comprehensive understanding and practical application of key electrical and safety standards including NFPA 70, NFPA 70E, UL 891, UL 2703, UL 790, UL 1741, UL 1449, UL 467 and equivalent codes & standards.A day in the lifeThis role requires an effective communicator and someone to send clear, concise and consistent messages, both verbally and in writing and possess excellent program management skills. You need to be knowledgeable in control systems, environmental and ergonomic design principles. You must also have applied understanding of regional and international regulations, codes and standards. BASIC QUALIFICATIONS- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree in Engineering (Electrical, Mechanical, Industrial, Chemical, Instrumentation, Production, Manufacturing, Safety Engineering) through accredited schools- 6+ years of experience in safety engineering programs in manufacturing or production environment- Experience working within a global company, with global or multi-country responsibilities- Knowledge and understanding of certification bodies for approvals that comply with local, national and international regulations- Knowledge of the core business systems and/or broad understanding of company systems/ technologies (relevant to safety engineering)- Working knowledge and experience with National Recognized Test Laboratory (NRTL) and Notified Bodies.- Knowledge of international and EU/NA Standards such as EU Machinery Directive, ISO, ANSI, OSHA, NFPA, IEEE. ...

What we do?Sort Tech builds the technologies and services that enable manual and automated movement of packages across Amazon’s worldwide transportation facilities, including Fulfillment Centers, Inbound Receive Centers, Sort Centers, Amazon Air Gateways and Delivery Stations. We build visibility platforms that enable Operations to monitor and refine their volume and staffing, and optimize their processes. Our systems process millions of packages a day and ensure Amazon meets the customer delivery promise. Our mission is to build the most efficient and optimal transportation system on the planet using our engineering muscle as our biggest advantage.We are looking for Software Engineers with solid software engineering experience involving solving complex problems. You will work on key initiatives supporting our rapid evolution and growth of the transportation network and in the process solve some of our most challenging problems.If you're an SDE who thrives on solving large-scale, high-stakes operational challenges, this is your chance to make a tangible difference at the core of Amazon's world-class logistics engine.Key job responsibilitiesIn this role you will:* Write high-quality, efficient and testable code* Build highly available, secure, distributed systems in a microservice architecture.* Collaborate with some of the best engineers in the industry to work on complex challenges in large-scale computing and find out what it takes to engineer systems at “Amazon Scale”* Own and operate the systems that you build based on real-time customer data.* Contribute and drive planning, implementation, testing, operations, and process improvement as a member of an Agile team.About the teamThe team's vision is to enable associates and robots to safely and efficiently move packages and containers throughout all of Amazon's transportation facilities enabling Amazon to deliver on its customer promise.The Core Load team is responsible for all of the loading processes within the dock operations. This team works as the interface between in-building operations and the dock loading operations including decomposing broader network-level distribution plans into a granular per site-level Load/UnLoad plan. The team focuses on orchestrating and directing resources to improve load fullness and overall dock & load efficiency.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

MULTIPLE POSITIONS AVAILABLECompany: AMAZON.COM SERVICES LLCPosition Title: Risk Manager IIILocation: Austin, TexasPosition Responsibilities:Assist in risk assessments, develop audit strategies, and establish relationships with leaders across Amazon businesses, finance, and legal. Lead the planning, scoping, execution, and reporting of audits based on identified compliance risks impacting various Amazon businesses. Dig deep into the details of audit work. Identify the full range of risks related to processes, regulatory compliance, and organization. Prepare reports and make presentations to senior level management to improve controls with the objective of mitigating compliance risks. Interact with various levels of employees to collect and communicate information.Position Requirements:Bachelor’s degree or foreign equivalent degree in Accounting, Finance, Management Information Systems, Computer Science, or a related field and six years of progressive, post-baccalaureate experience in the job offered or a related occupation in internal auditing, compliance audits, accounting, or risk management. Must have three years of experience in the following skills: 1) audit and risk management skills including: planning and performing audits, assessing business processes and controls, and identifying and communicating audit findings to management; 2) experience identifying, measuring, and prioritizing associated risks within a broad organization; 3) experience with ambiguous environments and complex IT architecture; and 4) performing data analysis. Partial telecommuting permitted; employees will be required to report to office multiple days per week.Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation40 hours / week, 8:00am-5:00pm, Salary Range $121,200/year to $163,900/year. #0000BASIC QUALIFICATIONSPosition Requirements:Bachelor’s degree or foreign equivalent degree in Accounting, Finance, Management Information Systems, Computer Science, or a related field and six years of progressive, post-baccalaureate experience in the job offered or a related occupation in internal auditing, compliance audits, accounting, or risk management. Must have three years of experience in the following skills: 1) audit and risk management skills including: planning and performing audits, assessing business processes and controls, and identifying and communicating audit findings to management; 2) experience identifying, measuring, and prioritizing associated risks within a broad organization; 3) experience with ambiguous environments and complex IT architecture; and 4) performing data analysis. Partial telecommuting permitted; employees will be required to report to office multiple days per week. #0000 ...

MULTIPLE POSITIONS AVAILABLECompany: AMAZON DATA SERVICES, INC.Position Title: Business Analyst IIILocation: Atlanta, GeorgiaPosition Responsibilities:Support business and finance teams on finding insights to build better supply chain products, improve operations performance and enhance finance controllership. Conduct data analysis across various initiatives, coordinate across the multiple teams within AWS Infrastructure Supply Chain and Finance teams while synthesizing findings and recommendations for what to build next and how to improve. Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format. Translate data into actionable insights. Identify areas of opportunity to automate and scale ad-hoc analyses. Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that support business needs. Participate in strategic and tactical planning discussions. Prepare and deliver reviews to the senior management teams on business analysis and recommended actions.Position Requirements:Master's degree or foreign equivalent degree in Economics, Business Analytics, Data Analytics, Information Systems, Engineering, or a related field and one year of experience as a Business Analyst, Data Analyst, or a related occupation. Employer will accept a Bachelor’s degree or foreign equivalent degree in Economics, Business Analytics, Data Analytics, Information Systems, Engineering, or a related field and five years of progressive post-baccalaureate experience as a Business Analyst, Data Analyst, or a related occupation as equivalent to the Master's degree and one year of experience. Must have one year of experience in the following skill(s): writing and optimizing SQL with large-scale, complex datasets; processing large, multi-dimensional datasets from multiple sources; using SQL, Oracle or ETL; creating dashboards in Tableau, Quicksight or equivalent platform; performing statistical analysis; and developing automated reporting. Partial telecommuting permitted; employees will be required to report to office multiple days per week.Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation40 hours / week, 8:00am-5:00pm, Salary Range $118,200/year to $160,000/year. #0000BASIC QUALIFICATIONSPosition Requirements:Master's degree or foreign equivalent degree in Economics, Business Analytics, Data Analytics, Information Systems, Engineering, or a related field and one year of experience as a Business Analyst, Data Analyst, or a related occupation. Employer will accept a Bachelor’s degree or foreign equivalent degree in Economics, Business Analytics, Data Analytics, Information Systems, Engineering, or a related field and five years of progressive post-baccalaureate experience as a Business Analyst, Data Analyst, or a related occupation as equivalent to the Master's degree and one year of experience. Must have one year of experience in the following skill(s): writing and optimizing SQL with large-scale, complex datasets; processing large, multi-dimensional datasets from multiple sources; using SQL, Oracle or ETL; creating dashboards in Tableau, Quicksight or equivalent platform; performing statistical analysis; and developing automated reporting. Partial telecommuting permitted; employees will be required to report to office multiple days per week. #0000 ...

Project Kuiper is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.The CNC Programmer will work closely with machinists, engineers and machining shop management to outline, develop and optimize new machining and manufacturing processes. The successful candidate will have extensive experience in programming and machining tight tolerance aerospace components. The desired candidate will have experience in a fast paced machining environment and will have the ability to respond quickly to interruptions and requests to support test teams.Export Control RequirementDue to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Key job responsibilities• Use CAD/CAM software to program multi-axis milling machines to machine complex metallic structures and components• Translate engineering drawings into reliable R&D and production machining processes• Provide feedback to engineering teams to improve DFMA• Design, program and machine test fixtures• Maintain rev control of programs, tooling and setups• Select tooling and maintain tool library• Material selection and sizing• Ability to handle complete part manufacture including outside processing• Experience with a variety of materials (aluminum, stainless steels, titanium and nickel based alloys)A day in the lifeWe are looking for candidates who thrive in a fast paced, start-up like environment. To be successful you need to be highly motivated and detail oriented while showing the highest standards of execution.Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust.About the teamOur small team possesses diverse expertise and collaborates directly with Kuiper's engineering teams. We produce components for both testing and satellite production. Our team's core mission is to eliminate bottlenecks in testing and manufacturing processes. We fill crucial gaps by creating parts that are beyond the scope of our regular vendors. Through active knowledge and skill sharing within our team, we efficiently meet these challenges and support Kuiper's engineering goals.BASIC QUALIFICATIONS• 5+ years of CAM programming experience. • 5+ years of machine shop experience in programming and operating CNC equipment (multi-axis mills, lathes, routers…) ...

MULTIPLE POSITIONS AVAILABLECompany: AMAZON.COM SERVICES LLCPosition Title: Security Industry Spclst IIILocation: Arlington, VirginiaPosition Responsibilities:Identify, design, develop, implement and execute new and existing processes, policies, goals, and solutions to reduce potential risks. Create schedules, identify and communicate risks to stakeholders, define risk mitigation strategies, and facilitate appropriate engineering solutions. Develop system requirements to streamline and simplify tools used to manage and enhance operational productivity, accuracy, and effectiveness for customers. Evaluate effectiveness of current or future systems. Collaborate with other departments to integrate with business systems and processes. Maintain metrics, reports, and process documentation to monitor and analyze delivery performance and key controls. Manage cross-functional teams and/or third party-vendors for implementation of project/program requirements.40 hours / week, 8:00am-5:00pm, Salary Range $148,720/year - $208,900/yearAmazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. #0000BASIC QUALIFICATIONSPosition Requirements:Master's degree or foreign equivalent degree in Business Administration, Finance, Engineering, or a related field and five years of experience in the job offered or as a Program or Project Manager, or a related occupation. Employer will accept a Bachelor’s degree or foreign equivalent degree in Business Administration, Finance, Engineering or a related field and eight years of progressive post-baccalaureate experience in the job offered or a related occupation as equivalent to the Master’s degree and five years of experience. Must have one year of experience in the following skill(s): managing projects from design to implementation to meet regulatory requirements; and analyzing data utilizing Excel, Tableau, or SQL. Partial telecommuting permitted; employees will be required to report to office multiple days per week.#0000 ...

The Amazon Device OS team is looking for high-energy, detail-oriented, and technically-savvy Support Engineers to triage defects/tickets raised by testing teams, on Amazon’s devices.You begin to play a leadership role on your team by becoming a subject matter expert on one or more services. You own support activities for these services and regularly work with development teams to establish and improve service support. You operate with limited guidance from management and aggressively drive issues to resolution. You understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets. You are able to read and understand complex application code and make approved code fixes to resolve support issues. You provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities. You regularly contribute to the creation and improvement of all support documentation. You may perform code builds and deployments communicating status regularly before, during, and after each deployment. You create and interpret metrics that measure support success and service performance. You help develop and refine operational policies and procedures used by your team and internal customers. You work on support projects that are large in scope and lead other Support Engineers on smaller projects. You participate fully and constructively in the planning of your team’s work. You have the ability to write simple and efficient tools to improve operational efficiency. You contribute to design and development of support tools using software engineering best practices. You mentor other Support Engineers and are involved in hiring.Key job responsibilitiesSome of the key job functions of a Support Engineer III, involved in defect triaging are:• Provide first level of support for handling Jiras, tickets, operational issues from production services• Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. • Hands-on experience in Unix or any scripting language• Will work with limited guidance and will act as a SME on the services owned• Understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets• Understand complex application code and make approved code fixes to resolve support issues. • Interface with other teams to resolve defects and show strong ownership of issues• Become very familiar with the use of monitoring dashboards and applications, and use them to determine service issues.• May perform code builds and deployments communicating status regularly before, during, and after each deployment• You may Audit the work of Support Engineer Is and your peers, identify key areas and work with the team to eliminate the gaps• Make changes to existing scripts with code reviews and come up with new tools/ scripts to reduce manual efforts• Help develop and refine operational policies and procedures used by your team and internal customers. • Requires detailed understanding of the components or features of the product owned. Drives changes with data and contributes to the overall success of the team/project• Have the ability to write simple and efficient tools to improve operational efficiency. • Evaluate the training needs for your team, regularly work with development teams, with QA/ TPM stakeholders, and other Support Engineers to improve documentation, procedures, and tools• Communicate clearly and effectively with stakeholders. Always tend to over-communicate and over-documentA day in the lifeTypically SE will provide operational and initial debugging support to CI (continuous itegration)/SCM Dev Teams. Team investigates failures that may arise during the CI Process (Build, Flash, Test) in the CI Live and CI STU environments. Additionally, in the CI STU (Safe to Use) environment, SE is responsible for developing rules for tests that apply STU promotions on software builds, as well as identifying and debugging any issues that may arise during the CI STU test runs and managing promotions on SW builds.BASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Experience scripting in modern program languages- Experience troubleshooting and debugging technical systems ...

Do you want to take an active role in shaping the future of movies, television, and digital video? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video provides content to reach millions of global Amazon customers daily on our video streaming service.We are a high energy, fast growth business. We are making strategic investments into content and technology on our platform. We are dedicated to innovation and identifying new ways for content providers to reach audiences. We need your passion, critical thinking, and innovative ideas to help to continue to deliver on our ambitious goals.Prime Video is looking for a Principal Global Content Policy Manager to join its Trust & Safety organization. The ideal candidate will be a highly motivated individual contributor with experience working independently on a distributed and matrixed team, with a history of success working on high-stakes, high-impact policy development. The role requires fast-paced research and writing, with a critical analysis of the scale and scope of policy. An ideal candidate will have worked in areas with a high degree of ambiguity and complexity, will be comfortable driving highly visible policy decisions on tight timeframes. You will engage often with key senior level stakeholders while also partnering with Legal, Public Relations, Public Policy, Engineering, and the Prime Video Business teams to preserve customer Trust and Safety. You will also partner with Product and Tech teams to build strategies for long-term tooling to mitigate risk.Key job responsibilities• Lead development or revision of global policy guidelines for all content on PV to build a trustworthy customer experience.• Implement standard operating procedures based on policy guidelines for operators.• Lead discussions on policy calibrations by collaborating with Legal, Public Relations, Public Policy, Engineering, and Prime Video Business teams.• Provide guidance on benchmarking and academic research to develop risk assessment frameworks.• Strategically advise business and content teams on new content acquisitions by conducting risk assessments of new acquisitions• Serve as a subject matter expert for product teams and provide business requirements to build internal analytical and moderation toolsBASIC QUALIFICATIONS- 5+ years of industry experience working in content policy, public policy, policy communications, content compliance, safety or legal, with an emphasis on the technology industry.- Prior experience working in an enterprise environment demonstrating the ability to solve ambiguous business challenges using sound judgment to drive strategy, actions and results.- Prior experience partnering with cross-functional business teams for collaboration, consensus-building, identifying gaps and implementing solutions at scale- Bachelor's degree or equivalent industry experience. ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.The starting pay for this role in Washington State is up to $32/hour and employees are eligible for incremental raises based on tenure. A full range of medical, financial, and/or other benefits are provided. This information is provided per the Washington State Pay Transparency Act. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.Key job responsibilities- Accurately and efficiently handle material for both production and development efforts using pre-defined SOPs, escalates when needed- Use proprietary software and ERP systems to virtually receive and manage material- Efficiently move material between sites, both physically and virtually.- Operate equipment including: pallet jacks and hand carts- Willing to work all shifts, including evenings and weekends, depending on business needs.BASIC QUALIFICATIONS- High school diploma or equivalent- With or without reasonable accommodations, must be able to lift up to 49 pounds on some occasions, stand/walk for up to 8-10 hours (with breaks), and able to frequently push, pull, squat, bend, and reach.- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Flexibility with daily work location- Proficient with Microsoft Office (Excel, Outlook, Word) ...

At AWS Professional Services, we are building a worldwide team of technical cloud computing architects to work on enterprise customer engagements around the world and helping our partners develop technical expertise and capacity supporting these customers. To help grow and scale this business, we are looking for an exceptional Sales Operations Leader for the Worldwide business, with strong operational, financial, collaboration, and communication skills. This individual will manage a large team (up to 70) of operations managers and will be accountable for multiple key business processes to ensure a great experience for customers, high productivity of all consultants, and efficient execution of business operations. Key job responsibilities - People Management: Ensure our global business operations team is staffed with exceptional talent and that they are coached and developed for professional success. - Opportunity Pipeline and Revenue Management: Deliver pipeline and revenue forecasting reviews to ensure efficient execution in the sales cycle. Scale processes and reporting for continued simplification. - Business Planning: Provide business analytics and insights that influences strategy/tactics/behavior. Establish and lead meeting cadences to drive short and long term business planning. Deliver a planning process focusing on operating models and establishing the right experiments to address long term opportunities and challenges. - Scale & Simplify Business Operations: Develop and implement mechanisms to drive continuous improvements across the business, with an emphasis on process automation/elimination. - Collaborate with cross-functional teams including Sales, Finance, and Strategy & Operations to ensure all methodologies, policies, and procedures are scaling to meet the needs of the business. - Lead initiatives across Business Operations and contribute to ProServe scale globally.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONSBasic Qualifications: -15+ years’ experience working in a Professional Services Consulting or Sales organization. -Successful record of accomplishment driving strategy and operations. - Experience managing territory planning for sales organizations.-Track record of managing complex programs and projects for internal stakeholders.-Undergraduate degree in business, organizational leadership, or human resource management or equivalent.-Experience with SFDC or other CRMs, and working knowledge of Financial Force or other PSA platforms. -Strong communication and writing skills with experience in leading diverse remote teams. -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers with business insights, financial analysis, and forecasting. -Entrepreneurial, self-starting attitude and willingness to jump in and get things done. -Demonstrated experience proactively collaborating cross functionally to identify, diagnose, and solve problems. ...