Corporate Operations

At Amazon.com, we strive to be Earth’s most customer-centric company. We work towards a single goal: to ensure the best experience for our customers. To do that, we empower our people to think like owners and solve problems right the first time. As a team, we are focused on continuously improving and setting new standards in global customer support. You have to thrive in the type of environment that is constantly going and growing. In the words of Jeff Bezos’ “Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” The purpose of the Ops Trust Team is to manage privacy and AI compliance obligations for the Amazon World Wide Operations Organization. Our focus is to ensure individuals are never surprised by the personal data we collect, process and share. Everything we do is based on that focus. This leader acts as a privacy subject matter expert and works with legal and technology to ensure customer trust and privacy is factored into all decisions.Key job responsibilities- Support privacy compliance workflows for Ops Trust.- Support the overall development and maturation of Ops Trust Privacy Managment mechanisms.- Support the Ops Trust Privacy Bar Raiser Program as a subject matter expert and to help embed privacy accountability in the business and accelerate informed privacy decision making.- Help optimize efficiencies for the Privacy Bar Raiser program for WW Ops.- Support holistic privacy reviews for new and existing applications in Ops - Maintain an understanding of privacy regulatory and industry developments. - Perform operational deep dives on privacy-related processes and systems. - Identify, gather, track, and report privacy metrics. - Manage several projects simultaneously with a sense of urgency. - Comfortable dealing with ambiguity.BASIC QUALIFICATIONS - Bachelor’s Degree - 6+ years in Privacy- Former role in privacy with knowledge of regulatory and industry requirements and standards - 6+ years leading projects with tight deadlines that involve the use of automated and manual systems and supporting internal customers across the globe ...

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization.How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We recently announced we are preparing for Prime Air deliveries to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazons-drone-delivery-is-coming-to-texas).If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.Come work on the Amazon Prime Air Team!Prime Air is seeking a skilled Maintenance Technician to assist in maintenance and routine service of our remote controlled devices. The qualified candidate will require mechanical skills, electrical integration skills and assembly experience. You will be part of a larger development effort working independently in a highly collaborative environment.Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf. BASIC QUALIFICATIONS - Mechanical and electrical integration or assembly experience - Basic engineering knowledge: mechanical, electrical, software - Experience in installation of sub-assemblies and assemblies while working to drawings or CAD files - Able to perform precision work with hand tools - 2 years experience troubleshooting hardware and/or software issues in industry or military - Employees must, with or without reasonable accommodation, be able to lift up to 50 pounds on some occasions, stand/walk for up to 8-10 hours (with breaks), and be able to frequently push, pull, squat, bend, and reach - Valid Driver’s License and able to satisfy Amazon driver eligibility criteria - Willingness to travel up to 75% of the year ...

Project Kuiper is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.The ground support equipment (GSE) Engineer is the technical expert in design, analysis, and operation of aerospace and launch site GSE. This role interfaces directly with launch site engineers and management to develop GSE needed for new and existing processing facilities. Additionally, the Hardware Development Engineer will design, analyze, procure, manage vendors, run design reviews, establish acceptance criteria and commission hardware. This position maintains all phases of new and existing ground support equipment in support of Kuiper launch operations.The ideal candidate is comfortable in a highly technical setting and leads collaboration with other departments to reach the best solution to any problem. The candidate will have extensive experience with mechanical and electrical ground support equipment development for aerospace hardware integration and test, with particular focus on satellite processing. Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Key job responsibilities• Implement, and support control systems for various industrial automation processes, including PLC programming, HMI development, motion control, and system integration to support launch operation equipment.• Collaborate with cross-functional teams, including mechanical engineers, electrical engineers, and operations personnel, to design and integrate control systems for industrial automation systems.• Interpret intricate electrical schematics to effectively understand and identify issues within the control system.• Participate in comprehensive safety risk assessments and ensure strict compliance with SIL safety standards and regulations for control systems. • Participate in Preliminary Acceptance Test, Factory Acceptance Test and Site Acceptance Test for controls equipment buy-off. • Take ownership of control system hardware arrival, install and setup on site in FL.• Provide expert technical support, training, and guidance to operations and maintenance teams to ensure optimal performance and uptime of control systems.• Possess exceptional troubleshooting skills and the ability to quickly diagnose and resolve control system issues, minimizing downtime and production disruptions.• Develop and maintain detailed documentation, including control system requirements and specifications, bill of materials, programming code, and user manuals.• Drive continuous improvement and optimization of control systems to enhance efficiency, safety, and overall system performance.• Conduct regular system inspections, maintenance, and upgrades to ensure optimal performance of controls equipment.• Stay at the forefront of industry trends, best practices, and emerging technologies in the field of control systems and functional safety.• Familiarity with virtualization and cloud-based control systems.• Shift schedule will vary, depending on production/launch schedules• Must be willing and able to perform extended travel up to 25% annually, either domestically or internationally as business needs demand.A day in the lifeThe Manufacturing Engineer will spend significant amounts of time collaborating with engineering, quality, and manufacturing teams to determine GSE needs. They will be responsible for designing and procuring new hardware to support operations while maintain existing GSE. They will lead GSE efforts at the launch site and address root cause of failures and issues, implement corrective actions and hardware modifications. We are a fast-paced, data-driven team, and work with leaders in multiple technology areas to deliver the best product for our customers. We hold each other to relentlessly high standards, and constantly look for ways to improve the product’s performance, quality and cost. We are excited about the technical challenges, which motivates us rather than discourages us.We want individuals who are ready for this challenge and want to reach beyond what is possible today.About the teamHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.BASIC QUALIFICATIONS- 4+ years of working in mechanical engineering or equivalent experience- Bachelor's degree in mechanical engineering or equivalent- Experience in CAD modeling and drawings- Able to obtain and maintain a US Passport and Must meet customs entry requirements to include but not limited to: Yellow Fever vaccine and other immunization requirements as recommended by the U.S. Centers for Disease Control and Prevention- Able to pass Kennedy Space Center background checks ...

The team, within the Alexa-Conv A Modeling&Learning in Amazon, is seeking an experienced Support Engineer to join our dynamic team. In this role, you will play a critical part in enhancing customer experience through triage of defects and analyzing customer feedback, primarily focusing on Large Language Models (LLMs). The Support Engineer will:- Build a thorough understanding of system components and behaviors, and mechanisms/methods for addressing improvements- Identify and escalate system defects, trends, opportunities and to implement improvement to the system- Collect the appropriate information to satisfy the requirements of each investigation and to create relevant reports and recommendation for solution- Deliver high quality data output under a tight deadlines covering unique data analysis requests from a range of customers- Dive deep into ambiguous issues and implement solutions- Contribute to process improvements to reduce handling time, data output, and faster solution for customersIn addition, the Support Engineer will have strong machine learning background and hands-on-experience with LLM, quickly understand changes in response to customers’ requests and adjust workflows accordingly. The Support Engineer must have a passion for data, efficiency, and accuracy as well as:- Proactive in addressing issues and problems and an ability to work autonomously, with minimal or no direction- Be comfortable working in a fast paced, highly collaborative, dynamic work environment- Support several projects at one time, and to accept re-prioritization as necessary- A history of successfully keeping up with high levels of ambiguity, changing project conventions, and shifting prioritiesBASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Bachelor's degree in engineering or equivalent- Experience troubleshooting and debugging technical systems- Experience in Unix ...

Project Kuiper is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.We are seeking an experienced Sr. Ocean Program Manager to lead and oversee the ocean logistics and transportation strategies for Amazon's Kuiper satellite program. This role will be responsible for managing end-to-end ocean freight operations, ensuring compliance with international shipping regulations, and developing robust logistics solutions for critical satellite components and equipment. The ideal candidate will drive operational excellence while maintaining the highest standards of safety, security, and reliability in ocean transportation.Export Control RequirementsDue to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Key job responsibilitiesStrategic Program Management:* Develop and implement comprehensive ocean logistics strategies for satellite components and equipment* Lead end-to-end ocean freight operations, including carrier management and performance* Design and optimize shipping routes and schedules to meet program milestones* Establish contingency plans and risk mitigation strategies* Create and maintain ocean logistics budgets and forecastsOperational Excellence:* Manage relationships with ocean carriers, freight forwarders, and key logistics partners* Oversee customs compliance and international trade requirements* Drive continuous improvement in ocean logistics processes and procedures* Establish and track KPIs for ocean transportation performance* Implement best practices for handling sensitive and high-value cargoStakeholder Management:* Collaborate with internal teams (Manufacturing, Engineering, Supply Chain, Launch)* Coordinate with external partners (ports, customs brokers, carriers)* Provide regular updates to leadership on program status and risks* Manage escalations and resolve complex logistics challenges* Build and maintain strong relationships with key stakeholders**Role Impact:**This position will be critical to Kuiper's success by:* Ensuring reliable and secure transportation of satellite components* Optimizing logistics costs and efficiency* Maintaining compliance with international regulations* Managing relationships with key logistics partners* Contributing to program-level strategy and planning* Developing scalable logistics solutionsA day in the life1. Transportation Planning: * Develop comprehensive ocean transportation plans * Coordinate with carriers for specialized equipment needs * Manage transit time requirements and scheduling * Implement tracking and visibility solutions2. Compliance & Documentation: * Ensure proper documentation for international shipments * Maintain compliance with export/import regulations * Oversee customs clearance processes * Manage shipping permits and certifications3. Risk Management: * Develop contingency plans for potential disruptions * Manage cargo insurance requirements * Implement security protocols for high-value shipments * Monitor and mitigate supply chain risks4. Performance Management: * Establish carrier performance metrics * Track and report on logistics KPIs * Analyze and optimize transportation costs * Drive continuous improvement initiativesBASIC QUALIFICATIONS* Bachelor's degree in Supply Chain, Logistics, Business, or related field* 10+ years of experience in ocean logistics and transportation* 5+ years of program management experience* Deep understanding of international shipping regulations and compliance* Experience managing high-value, sensitive cargo transportation* Strong track record of implementing logistics solutions at scale ...

The Global Deal Management team (GDM) in the Amazon MGM Studios Distribution (AMSD) group is looking for a detail-oriented, highly motivated and creative Contract Administration Manager with experience in Global TV and Film Distribution as well as Contract Rights and Window Management. This role will be responsible for managing deals globally from clearance through execution, taking ownership of the deal administration process. This position will work cross-functionally across a broad range of stakeholders: Sales, Accounting, Delivery, and Legal, working to ensure compliance and administrative controls. Successful candidates bring a broad range of knowledge to the position, from keen analytical abilities to critical thinking, delivering results in a timely fashion while influencing the team to streamline and optimize business processes. The ideal candidate will have a background in window management at a studio or similar, and proficient in contract rights management systems as well as advanced Excel. Key job responsibilities• Manage contract administration of global distribution deal management• Validate and process content clearances; including collision check and risk assessment• Contract rights management data entry and deal proofing• Ensure compliance and manage end-to-end deal processes from pre-clearance to contract execution• Analyze and resolve deal blockers• Conduct advanced data analysis and metrics to operationalize higher level statistics (e.g. Pivot Tables, Vlookups, complex formulas) and drive improvements• Work independently and proactively, escalating blockers to leadership• Management of all global deals and territoriesAbout the teamThe GDM Team in the Amazon MGM Studios Distribution (AMSD) group is responsible for global deal management of 1P and 3P content licensing to SVOD, AVOD, TVOD, EST, FAST, Pay, and Free/Basic channels and platforms in over 200 markets. BASIC QUALIFICATIONS• 5+ years of global content distribution experience in all media• Bachelor's degree or equivalent• Proficiency in internal and external systems databases • Advanced Excel, MicroStrategy, Salesforce, Rightsline, Airtable• Analyze and confirm negotiated contract terms against deal information ...

Project Kuiper is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.As a Lead Equipment Mechanic you will be engaged installing, commissioning, and maintaining specialty equipment with the ultimate goal of supporting satellites from the stages of early testing, integration, through to launch and on to production stability. You will maintain complex mechanical, electrical and overhead cranes to ensure their efficient operations and reliable integration. You will work closely with colleagues throughout Project Kuiper’s inter-disciplinary team to ensure that critical needs and demands on shift are being met. You will be essential in the on-time delivery of hardware capable of achieving mission success as you are directly responsible for all equipment supporting these functions, and will have broad scope and autonomy to fill all gaps between equipment concept and operations. You will lead the charge to develop, improve, review and maintain the preventative maintenance program while ensuring appropriate procedures in place to supporting spacecraft operations and integration.Export Control Requirements:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Key job responsibilities- Hands on installation of electrical and control systems with troubleshooting related to a variety of manufacturing equipment- Develop, document, and implement solutions to difficult problems with a sense of urgency - Maintaining and Troubleshooting of overhead cranes, electrical systems, and propellant loading equipment- Develop and continually improve Preventative and Breakdown Maintenance for all equipment supporting operations- Work directly with engineering and operation teams on design feedback, commissioning, and ongoing operations - Lead maintenance team to develop clear and concise project details for mechanical, electrical, and machine functionality requirements allowing for expedient installations leading to successful operationsA day in the lifeThis is a fast-paced, hands-on, intellectually challenging position, and you’ll work with leaders in multiple technology areas. You’ll have relentlessly high standards for yourself and everyone you work with, and you’ll be constantly looking for ways to improve your product’s performance, quality and cost. We want individuals who are ready for this challenge and want to reach beyond what is possible today.BASIC QUALIFICATIONS- Hands on installation of electrical and control systems with troubleshooting related to a variety of manufacturing equipment- Develop, design, and implement solutions to difficult problems with a sense of urgency - Maintaining and Troubleshooting of overhead cranes - Develop and continually improve Preventative and Breakdown Maintenance for overhead cranes and electrical systems - Work directly with engineering and operation teams on design feedback, commissioning, and ongoing operations - Work across teams to develop clear and concise project details for mechanical, electrical, and machine functionality requirements allowing for expedient installations leading to successful operations- Able to obtain and maintain a US Passport & must meet customs entry requirements to include but not limited to: Yellow Fever vaccine and other immunization requirements as recommended by the U.S. Centers for Disease Control and Prevention- Ability to pass Kennedy Space Center background checks ...

This role will be responsible for identifying internal and external solutions to business requirements, designing and setting up complex integrations into and out of Salesforce platform Using Managed AWS Services. A Systems Dev Engineer will design and develop enterprise solutions using AWS services to make Salesforce more efficient and scalable. The engineer will build and deploy efficient, scalable integrations that align with Amazon Shipping Business Development needs.Key job responsibilitiesAs a Systems Development Engineer in the Amazon Shipping team, you’ll have a unique opportunity to innovate on behalf of the sales and marketing team and provide tooling so that we can continue scaling for a global user base while raising the bar on security yet ensuring a smooth customer experience.
In this role, you will:* Design/build/deploy new solutions and capabilities for improving the efficiency and customer experience for CRM.* Implement processes and mechanisms to audit and ensure we continue maintaining our high bar of operational monitoring and security of integrations.* Engage with systems that operate at a very large scale, pioneering new methods and approaches to delivering software, serving customers, and enabling large, distributed, worldwide sales teams.* Work directly with other cross functional teams, product teams and business leaders to identify opportunities to share learnings, technology and best practices across all teams within Amazon using Salesforce.* Leverage strong communication skills and a passion for using data and software to drive business decisions at scaleBASIC QUALIFICATIONS- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with CI/CD pipelines build processes- 3+ years of non-internship professional software development experience- Bachelor's degree in computer science or equivalent- Experience leading the delivery of large-scale systems focused on managing the infrastructure layer of the technology stack- Technical expertise in at least one major technical area: large scale Unix systems engineering, building complex distributed systems, building monitoring or management tools for large-scale environments- Experience leading development life cycle process and best practices- Experience with Agile Management (SCRUM, RUP, XP), OO Modeling, working on internet, UNIX, Middleware, and database related projects ...

At Amazon.com, we strive to be Earth’s most customer-centric company. We work towards a single goal: to ensure the best experience for our customers. To do that, we empower our people to think like owners and solve problems right the first time. As a team, we are focused on continuously improving and setting new standards in global customer support. You have to thrive in the type of environment that is constantly going and growing. In the words of Jeff Bezos’ “Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” The Purpose of the Ops Trust Team is to manage privacy and AI compliance for the Amazon Operations Organization. Our focus is to ensure individuals are never surprised by the personal data we collect, process and share. Everything we do is based on that focus. This leader acts as a privacy subject matter expert and works with legal and technology to ensure customer trust and privacy is factored into all decisions.Key job responsibilities- Support privacy awareness, communications and content creation for Ops Trust Privacy Management.- Support the overall development and maturation of the Ops Trust Privacy Management Program.- Support the Ops Privacy Bar Raiser Program as a subject matter expert and to help embed privacy accountability in the business and accelerate informed privacy decision making.- Help build and scale the Privacy Bar Raiser program for Ops.- Support holistic privacy reviews for new and existing applications in Ops. - Maintain an understanding of privacy regulatory and industry developments. - Perform operational deep dives on privacy-related processes and systems. - Identify, gather, track, and report privacy metrics. - Manage several projects simultaneously with a sense of urgency. - Comfortable dealing with ambiguity.BASIC QUALIFICATIONS - Bachelor’s Degree - 3+ years privacy experience in or more privacy domain areas.- Expert knowledge of at least one privacy regulation.- Former role in privacy with knowledge of regulatory and industry requirements and standards. - 3+ years leading projects with tight deadlines that involve the use of automated and manual systems and supporting internal customers across the globe. ...

As a programmer/analyst on this team you will be responsible for executing technical tasks with our sprint teams. The ideal candidate will have a strong technical background and able to develop code using a modern software language and have a desire to expand their technical capabilities.The ideal candidate must be detail oriented, have strong verbal and written communication skills and strong organizational skills.Key job responsibilities· Software configuration changes· Finding and fixing software bugs· Developing automated unit and integration tests· Assist with QA testing and software launches· Improve operational metrics and alarms on production services· Develop scripts/run queries to deep dive operational issues. Migrating applications to new AWS datacentersAbout the teamThis team will be responsible for migrating applications on AWS from one datacenter to another and supporting large updates across our systems BASIC QUALIFICATIONS•Bachelor's in Computer Science, Mathematics, Management Information Services or related field with 0 - 5 years of experience •Knowledge and ability to learn scripting languages such as SQL, Perl, Python, or Ruby •Ability to learn and write code in C, C++ or Java •Ability to understand functional/technical specifications and analyze data •Strong organizational and problem solving skills with great attention to detail, including the ability to track multiple test executions simultaneously and synthesize the results ...

Project Kuiper is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.We are seeking a highly skilled and motivated Equipment Mechanic specializing in Preventative Maintenance to join our team. The ideal candidate will have a strong background in industrial equipment installation, troubleshooting, and maintenance, as well as a passion for ensuring optimal equipment performance in production and development environments.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Key job responsibilities- Equipment Installation: Install industrial equipment and machinery with precision and adherence to specifications.- Equipment Bring-Up and Troubleshooting: Diagnose and resolve issues during equipment setup and operation.- Preventative Maintenance: Conduct regular preventative maintenance to ensure long-term reliability and performance.- Machine Commissioning: Oversee commissioning processes and provide troubleshooting support as needed.- Facilities Workshop Maintenance: Manage and maintain the workshop to ensure it is fully operational and organized.- Custom Equipment Installation: Assist in the installation and commissioning of custom-built equipment.- Production and Development Support: Provide mechanical support to production and development teams as required.A day in the lifeThis is a fast-paced, intellectually challenging position, and you’ll work with leaders in multiple technology areas. You’ll have relentlessly high standards for yourself and everyone you work with, and you’ll be constantly looking for ways to improve your product’s performance specifically preventative maintenance activities. We want individuals who are ready for this challenge and want to reach beyond what is possible today.BASIC QUALIFICATIONS- High school diploma or equivalency certificate.- At least 1 years working experience with installing, commissioning, troubleshooting and maintaining industrial controls equipment in a manufacturing environment focused on preventative maintenance activities.- Must be willing and able to work with powered lift equipment – ie, forklift and boom lifts >100' - Valid Driver’s license and able to satisfy Amazon driver eligibility criteria.- Must be able to lift up to 49 pounds on some occasions, stand/walk for up to 8-10 hours (with breaks), and able to frequently push, pull, squat, bend, and reach.- Able to obtain and maintain a US Passport & must meet customs entry requirements to include but not limited to: Yellow Fever vaccine and other immunization requirements as recommended by the U.S. Centers for Disease Control and Prevention - Ability to pass Kennedy Space Center background checks ...

Project Kuiper is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Export Control Requirements: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Key job responsibilitiesThis leader will be a team member with subject matter expertise responsible for executing a broad range of import and export compliance system integration, while building trust with key stakeholders. This role includes implementing strategic trade programs and integrate trade processes into operating systems in order to streamline the business process.This leader will need to effectively build executive and team relationships and work directly with Engineering, Operations, Supply Chain, Procurement, Logistics, Legal, Tax and a variety of other internal global teams and external stakeholders to drive compliance across Kuiper businesses.A day in the life- Work with Amazon’s internal technology teams to develop creative and best-in-class trade compliance systems that can scale with the business.- Work with Project Kuiper’s Trade compliance teams to execute strategy, to build global import and export technology, seek automation opportunities and build technologies- Develop and manage processes in support of rapidly growing global supply chains - Interface with cross functional groups to identify and rectify any information/process gaps during the export/import process and build systems to scale trade operations- Perform project management support tasks and enable delivery of team assignments and objectives.- Leverage data for continuous improvement of Trade Compliance program at Project Kuiper- Build import/export system controls and drive trade compliance solutions that maximize import/export efficiencyBASIC QUALIFICATIONS- 5+ years of experience leading software development initiatives- Experience planning and execution of large, technical projects, involving many business and technical teams- Proven track record of leading large cross-functional technology projects.- Ability to roll up sleeves and operate as an individual contributor to get the job done; at the same time, be able to guide a team toward an objective.- Strong judgment, especially relevant in balancing long term strategic investments with near term business goals.- Ability to communicate clearly and effectively with developers, business owners, and senior business leaders.- Ability to build strong relationships with stakeholders and key partners for the program- Experience designing and executing communications programs to effectively mobilize teams with different perspective to complete shared goals- Experience with Agile practices, including adjusting requirements for new information to keep a project on track ...

At Amazon, we're committed to being the most customer-centric company on earth, and food safety is a critical part of that mission. We're seeking a dynamic, organized self-starter to join our North America Food Safety and Compliance team as Principal Risk Manager, External Engagement and Trust. In this pivotal role, you'll position Amazon as a trusted leader in food safety, enhancing customer trust and product safety while navigating complex regulatory landscapes. This is your opportunity to make a significant impact on millions of customers and shape the future of food safety.We are looking for a dynamic, organized self-starter to join our North America Food Safety and Compliance team as Principal Manager, External Engagement and Trust. This role will position Amazon as a trusted leader in food safety, enhancing customer trust and product safety while mitigating regulatory risks. To be successful in this role, you must have excellent communication skills, strong customer obsession, and a track record of operating in a dynamic environment. You must also be comfortable dealing with ambiguity, be willing to take the lead in solving cross-functional business problems and feel motivated by a fast-paced, start-up environment where having an “ownership mindset” is critical to success. Key job responsibilities- Work cross-functionally with internal (e.g., business, compliance, public policy and legal) and external partners (e.g., regulatory agencies, industry and consumer groups) to understand safety, customer trust and regulatory risks applicable to Amazon’s Grocery business. - Develop and maintain subject matter expertise on applicable food safety regulations (e.g., FSMA, Food Code), emerging issues and industry benchmarks. - Manage decision-making with a data driven approach; design and monitor important safety, customer trust, and compliance metrics.- Design the food safety external engagement and trust strategy for the organization, generate a clear vision for the team and effectively deliver for customers against it. - Utilize strong judgement in prioritizing and balancing risk management and customer trust concerns with organizational needs.- Exhibit leadership to meet a high bar. - Outcomes are improved customer trust metrics, reduced regulatory risks and enhanced industry reputation. A day in the lifeIn this role, you will leverage your food safety expertise to develop and implement a strategy for external engagement and brand trust. You will work with various internal and external stakeholders to identify and rectify key safety, customer trust, and compliance issues. This fast-paced role requires a balance of strategic thinking and analytical skills. About the teamThe North American Food Safety Team designs, enhances, and governs food safety programs that drive safety, customer trust and compliance to support scalable business growth. We collaborate across stakeholder groups to drive food safety standards, culture, and trust. We leverage metrics and technology for continuous improvement. Our initiatives ensure the safety of products for millions of customers.BASIC QUALIFICATIONS - Bachelor’s degree- 10+ years experience interpreting and applying legislation and policy- Experience in Food Safety & Compliance - 5+ years responding to or working closely with regulators- 5+ years experience working cross-functionally with internal teams (e.g. business, public policy) and external associations- Program management experience ...

The team, within the Alexa-Conv A Modeling&Learning in Amazon, is seeking an experienced Support Engineer to join our dynamic team. In this role, you will play a critical part in enhancing customer experience through triage of defects and analyzing customer feedback, primarily focusing on Large Language Models (LLMs). The Support Engineer will:- Build a thorough understanding of system components and behaviors, and mechanisms/methods for addressing improvements- Identify and escalate system defects, trends, opportunities and to implement improvement to the system- Collect the appropriate information to satisfy the requirements of each investigation and to create relevant reports and recommendation for solution- Deliver high quality data output under a tight deadlines covering unique data analysis requests from a range of customers- Dive deep into ambiguous issues and implement solutions- Contribute to process improvements to reduce handling time, data output, and faster solution for customersIn addition, the Support Engineer will have strong machine learning background and hands-on-experience with LLM, quickly understand changes in response to customers’ requests and adjust workflows accordingly. The Support Engineer must have a passion for data, efficiency, and accuracy as well as:- Proactive in addressing issues and problems and an ability to work autonomously, with minimal or no direction- Be comfortable working in a fast paced, highly collaborative, dynamic work environment- Support several projects at one time, and to accept re-prioritization as necessary- A history of successfully keeping up with high levels of ambiguity, changing project conventions, and shifting prioritiesBASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Bachelor's degree in engineering or equivalent- Experience troubleshooting and debugging technical systems ...

Amazon Privacy Services is committed to maintaining and advancing the trust of our customers. Our team is focused on advancing this commitment and raising the bar on our Amazon products and services through privacy, compliance, security, trust, and regulatory engagement. We are looking for a seasoned IT Privacy Compliance Manager to help us lead strategic initiatives to continuously enhance our compliance methodology and processes. This role has impact across critical areas of Privacy and similar compliance areas.This space has a high degree of ambiguity, and you must enjoying diving deep into data, solving problems and thinking big, with a strong bias for action. A great candidate will have a unique combination of experience with complex and ambiguous regulatory and technical environments, high judgement in prioritization and trade off decisions, and ability to lead effective risk and compliance projects with different businesses and stakeholders. You will drive risk assessments, escalations, and mitigation strategies across a diverse group of partners and risk disciplines, playing a vital role in ensuring that Amazon complies with global legal and compliance requirements. You will join a team that partners across Amazon businesses to shape the future of Amazon’s evolving risk and compliance programs and where we value ownership, insight, intellectual flexibility, and sound business judgment. You will partner with critical stakeholders in delivering metrics and narrative inputs to various external compliance and risk assessment reports that span numerous Amazon businesses.Key job responsibilities1. Risk Assessment and Analysis • Perform thorough risk assessments against existing policies, controls, and products • Dive deep into the control environment and understand the effectiveness of design and operations. • Support the identification and mapping of controls for Privacy and related areas. • Review controls documentation and probability evidence, identify control issues and follow-up on remediation actions• Identify and develop appropriate data sources and elements which contribute to risk-based assessments. • Analyze complex data and IT/technology systems, providing actionable insights and recommendations • Develop and maintain key risk indicators (KRIs) for continuous monitoring and oversight • Facilitate development of mechanisms and policies such as risk registers, risk appetite statements, and other insights for partners and stakeholders. 2. Communication and Reporting: • Prepare clear, concise, and professional risk/compliance reports and presentations • Facilitate discussions on risk/compliance outcomes and corrective actions with stakeholders • Develop detailed end to end working backwards plans to deliver against compliance deadlines, including external risk and compliance reports on behalf of several Amazon businesses. 3. Stakeholder Management and Collaboration: • Build and manage partnerships with internal business stakeholders. Manage relationship and engagements with external auditors. • Act as a trusted advisor to business units on risk management and control practices. • Coach non-risk/compliance professionals on key elements of Risk management best practices. 4. Professional Development/Leadership: • Stay informed about industry best practices and emerging trends in auditing, compliance, and privacy • Mentor Privacy Services team members on Privacy Compliance and contribute to the overall growth of the audit and assurance function • Participate in relevant professional organizations and continuing education opportunitiesBASIC QUALIFICATIONS6+ years of compliance, audit or risk management experience • Bachelor's degree or equivalent • 6+ years of experience assessing complex systems, complex data, IT Operations or advising on the implementation of Privacy regulations • Experience managing, analyzing and communicating compliance initiatives to management and senior leadership • Experience owning compliance projects and end to end delivery • Experience with data analytics, process improvement and automation enhancement projects • Proven ability to work with high levels of ambiguity • Experience partnering with and influencing cross-functional teams • Experience in managing a diverse set of stakeholders ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative and driven leaders. The Amazon Extra Large (AMXL) Long-Term Planning team is looking for a Design Engineer Manager to lead the AMXL Engineering team. The Sr. Design Engineer is responsible for designing, managing and executing the next generation of XL building designs, processes, equipment, and operations. This is a unique opportunity to own new innovation projects that will advance our heavy/bulky business. We are looking for a passionate hands-on leader with technical analysis experience, with strong background in warehouse design and/or equivalent in manufacturing, production or distribution environments who can effectively innovate on behalf of the customer in a fast-paced environment. In this role, you will collaborate with internal and external teams to design high quality, cost effective solutions for our fulfillment and distribution systems. You will own multiple projects simultaneously, from concept to execution. You will be our technical single threaded leader overseeing the end-to-end process making sure the designs achieve the desired outcome. You’ll support that team to ensure that design is delivered as per the Building Requirement Specifications.Your projects may include new buildings and retrofits. Your projects will be a variety of template-based and designed-from-scratch. Key job responsibilities- Drive standardization, communication, documentation, and adoption of core design and process elements using strong process management and Lean principles.- Identify innovations and perform experiments to identify root causes of "defects" in performance through deep dive data analysis and decomposition and process observation.- Own post-launch site visits, reviews and customer feedback, and incorporate feedback into future project plans.- Collaborate with counterparts in other functional areas as required in support of network initiatives.- Work autonomously in an ambiguous environment, seeking to understand business problems.- Partner with teams across the business and beyond to source, allocate, and coordinate resources.- Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order.- Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.).- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects.A day in the lifeYou will act as the Single Threaded Leader (STL) and be the primary engineering and design resource for external/central teams. You will attend relevant WBRs, MBRs, CAR and Site meetings and support with relevant content as needed. You will support white papers on each project, outlining the business case with financial justification.You will have the opportunity to collaborate with internal AMXL teams to improve the business. You will actively seek out discrepancies to identify gaps in information and resolve by addressing the root cause. Up to 20% travel required. About the teamWe own the Design solutions for the AMXL E2E network including Cross Docks (IXD), Fulfillment Centers (FC), Sort Centers (SC) and Delivery Stations (DS). The role drives strategic capacity and design initiatives to remove end-to-end supply chain bottlenecks, leads the entire design lifecycle from concept to execution, iterates through continuous improvements, and leads engineering for building launches and retrofits. We develop complex Building Requirements Specifications (BRS) with design concepts to meet the long-term customer demand requirements. Additionally, we drive standardization and documentation of core design elements, own post-launch reviews, and own capacity management for the end-to-end network.BASIC QUALIFICATIONS- 5+ years of large scale project management experience, with a focus on continuous improvement, lean principles and process standardization - 5+ years managing a design or engineering team- Completed Bachelor’s Degree in Engineering field or equivalent from an Accredited University - Experience at intermediate level with CAD, Revit, BIM 360 or other design programs- Experience with mathematical process modeling - Experience with data analysis including use of SQL, Python. - Experience with dealing with complex huge data sets and creating pivot tables, developing dashboards in QuickSight, Tablue or similar products. - Up to 20% travel required ...

Project Kuiper is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.Key job responsibilities• Lead a team of technicians as the subject matter expert on all processes within your area of responsibility• Champion safety requirements in all designated zones and work locations• Successfully lead process work and review for quality and adherence to standards and procedures.• Independently execute and prioritize work to meet production schedules• Integration and test of the Kuiper satellite and various complex subassemblies in a cleanroom and Electrostatic Discharge (ESD) controlled environment• Rigging and critical lifts of bulky, sensitive flight hardware• Able to obtain and maintain licenses, operator permits, and/or certifications as required.• Use precision calibrated tools – torque wrenches, multimeters, optical inspection devices, micrometers, and dial calipers• Read and interpret engineering drawings and technical documentation• Perform work according to procedures, specifications, and test instructions• Run functional and environmental testing on units, including some basic troubleshooting operations• Use computer software programs for tests• Check and inspect your work after completion to ensure engineering and quality standards are met per the drawing and work instruction requirements• Collaborate with manufacturing engineers to develop and document activities, including continuous improvement opportunities• Perform other related duties, as assigned, for the purpose of ensuring an efficient, safe and effective work environment• Shift schedule will vary, depending on production/launch schedules.• Must be willing and able to perform extended travel up to 25% annually, either domestically or internationally as business needs demand.A day in the lifeThe Process Lead will work closely with cross-functional engineering, test, quality and operations teams on flight hardware integration processes. This position requires skill and experience in a variety of areas, including mechanical assembly, rigging, and electrical checkouts. In short, you will be responsible for a majority of the most critical tasks to process and integrate the Kuiper satellite for launch, ensuring high quality, workmanship and safety standards are adhered to on a daily basis.About the teamHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.BASIC QUALIFICATIONS• High school diploma, GED, or equivalent experience• 4+ years of experience in mechanical hardware assembly, test, and/or installation• Able to obtain and maintain a US Passport and must meet customs entry requirements to include but not limited to: Yellow Fever vaccine and other immunization requirements as recommended by the U.S. Centers for Disease Control and Prevention• Able to pass Kennedy Space Center background checks ...

Project Kuiper is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.Key job responsibilities- Can apply a deep understanding of a broad range of tools, equipment, and handling machinery to accomplish your daily tasks effectively and efficiently - Upholds all safety requirements in all zones and work locations of responsibility- Assists in the development of new and junior team members and adheres to standards and procedures- Independently execute and prioritize work to meet production schedules- Integration and test of the Kuiper satellite and various complex sub-assemblies in a clean-room and Electrostatic Discharge (ESD) controlled environment- Rigging and critical lifts of bulky, sensitive flight hardware - Able to obtain and maintain licenses, operator permits, and/or certifications as required- Use precision calibrated tools – torque wrenches, multi-meters, optical inspection devices, micrometers and calipers- Read and interpret engineering drawings and technical documentation- Perform work according to procedures, specifications, and test instructions- Run functional and environmental testing on units, including some basic troubleshooting operations- Check and inspect your work after completion to ensure engineering and quality standards are met per the drawing and work instruction requirements- Collaborate with manufacturing engineers to develop and document activities, including continuous improvement opportunities- Perform other duties, as assigned, to ensure an efficient, safe and effective work environment- Willing to work overtime and weekends as required- Shift schedule will vary, depending on production/launch schedules- Must be willing and able to perform extended travel up to 25% annually, either domestically or internationally as business needs demandA day in the lifeThe Processing Technician will complete tasks according to work instructions and manufacturing engineering direction, ensuring work is completed to high quality during flight hardware operations and integration processes. This position requires skill and experience in a variety of areas, including mechanical assembly, rigging, high-pressure gas handling (propellant loading), electrical test rack connections/checkouts, and satellite/ground system troubleshooting. In short, you will be responsible for a majority of the most critical tasks to process & integrate the Kuiper satellite for launch, ensuring high quality, workmanship, and safety standards are adhered to on a daily basis.About the teamHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.BASIC QUALIFICATIONS• High school diploma, GED, or equivalent experience• 1-2+ years in mechanical or electrical hardware assembly, test, and/or installation• Able to obtain and maintain a US Passport & must meet customs entry requirements to include but not limited to: Yellow Fever vaccine and other immunization requirements as recommended by the U.S. Centers for Disease Control and Prevention• Ability to pass Kennedy Space Center background checks ...

Do you want to work hard, have fun, and make history? Do you think fast, dive deep, and get things done? Are you passionate about solving large scale customer and business problems through insightful analytics and automation? Do you aspire to bridge the gap between analytics and product? The Customer Service Worldwide Defect Elimination (WWDE) team seeks a highly skilled and detail-oriented Sr. Business Analyst with experience in business reporting, cost/benefit analysis, product performance measurement, and analytics automation. As a Sr. Business Analyst, you will play a pivot role in shaping our product strategy and how best to serve customers. Key job responsibilitiesIn this role, you will partner closely with key stakeholders in the WWDE Product and Tech org to dive deep into voice of customer (VoC) feedback, business challenges, and performance data to unearth crucial insights. You will partner closely with product and program managers to translate user and customer feedback into actionable insights that guide customer experience (CX) improvements as well as guide feature development across a suite of WWDE products. You will develop new, scalable ways to measure the business impact of key investments, processes, and product features used by tens of thousands of Amazonians. You will work backward from customers and users to design and deliver analytics-embedded products and tooling that can be automated and scaled globally. You are expected to be able to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required. This position has a high degree of visibility, so you will need to be able to communicate insights and actions, including the ‘so what,’ clearly and compellingly at all levels of the company. You should have a positive attitude, collaborative work style, and strong work ethic; you will work fast and smart, and adapt and iterate quickly. A day in the lifeOn a daily basis, you will partner closely with program and product leads to drive visibility and maximize ROI across key initiatives within WWDE. You will contribute to weekly and monthly business reviews, drive product feature trade-off decisions, and lead performance measurement efforts. You will also have the opportunity to contribute to product strategy and delivery, monthly roadmap reviews, and organizational goal setting. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanBASIC QUALIFICATIONS- 5+ years of business or financial analysis, product costing, procurement, or a quantitative role experience- 3+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- Experience with QuickSight dashboard and visual creation- Experience with Excel- Experience with SQL- Bachelor's degree ...

Amazon is the most customer-centric company on Earth. We need exceptionally talented, customer-centric, bright, and driven people. We are looking for an organized self-starter to join the Transportation Risk and Compliance (TRC) team at Amazon. This position will be based out of an Amazon corporate office, and requires the ability to travel periodically.The US Amazon Freight Partner (AFP) Program has built world-class Middle Mile operations, which rely on an exceptional pool of carriers who work relentlessly to meet our customers’ expectations. TRC is looking for a high-judgment individual to join us as an Audit & Compliance Manager to assess AFPs’ compliance against contractual and legal requirements, and drive a compliance culture both internally and externally.We are looking for an individual with strong audit experience, preferably in transport, who can apply their expertise to 1) conduct and manage thorough carrier assessments, 2) identify compliance, financial, regulatory, and reputational risks at carrier and control level, and propose risk-mitigation solutions, and 3) deliver detailed finding and recommendation reports for both carriers and business teams (e.g., Legal, AFP Operations, etc.). The successful candidate will have exceptional investigation and attention to details aptitudes, as well as strong data-driven mindset and capabilities, but also excellent soft skills for building trustworthy relationships with stakeholders, peers, and carriers. Finally, the successful candidate will display good team spirit and autonomy. If you wish to innovate on behalf of customers, are passionate about driving compliance, reducing risks, and making an impact on society, come join our team and make history!Key job responsibilities• Audit AFPs to verify that they operate compliantly with contractual, legal, and regulatory requirements• Provide precise audit reports to carriers, with clear finding details, and actionable short/mid/long-term corrective and preventative action items, thus helping them achieve and maintain compliance requirements• Provide thorough finding and recommendation reports to senior management and business partners at both carrier and control level • Investigate suspicious carrier activity and behavior that could pose a risk to Amazon, our customers, or the society at large • Meet individual and team goals with the highest standards and diligence• Achieve audit productivity and quality standards • Lead and/or participate in special projects and/or assignments as necessary A day in the lifeThere are no two days completely alike in this role, but most will include: 1. Conducting and/or managing audits, working collaboratively with e.g., Global Solutions Risk and Compliance, Legal, and AFP Operations 2. Delivering audit reports, inclusive of compliance-driving recommendations3. Attending team and stakeholder meetings to drive a compliance culture in and out of the organization 4. Supporting AFPs with their compliance questions or doubts 5. Working on special projects and/or initiatives to attain team/individual goalsAbout the teamTRC’s mission is to empower Amazon’s transportation business and its partners to do the right thing for the community at large, with a vision to inform decision-making that drives business growth through world-class scalable risk management solutions. Through ongoing compliance monitoring and risk management activities, we provide transportation leaders, like AFP Leadership, with the data they need to make informed risk management decisions. BASIC QUALIFICATIONS- 3+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Experience handling confidential information- Excellent English communication abilities, both written and verbal ...