Corporate Operations

Passionate about building, owning and operating massively scalable systems? Experienced in building and leading teams of highly competent software engineers ranging from new graduates to seasoned seniors? Want to make a billion-dollar impact? If so, here is an opportunity tailored for you.Key job responsibilitiesOur team, Sort Tech, builds the technology that enables manual and automated sortation, containerization, loading and unloading processes at over 2k nodes in Amazon’s worldwide transportation network - Fulfillment Centers (FCs), IXDs (Inbound Receive Centers), Sort Centers (SCs), Amazon Air Gateways and Delivery Stations (DSs). We also build visibility platforms that enable operations managers to monitor and refine their volume, staffing and building configurations to optimize their operational processes. In this role, you will work with business teams world-wide to define organization roadmaps, drive execution of technology projects, drive operational excellence initiatives and manage technology operations. As a manager, you’ll need to build and lead an engineering team towards achieving a focused mission. You’ll work in a high volume environment and will be required to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains.The ideal leader for this role will be an independent thinker who makes convincing, data-driven decisions. The ideal candidate will devise clear strategy, positioning and execution priorities and will be comfortable thinking big and diving deep. They will be a pragmatic who can identify opportunities and lead the team to translate them into workable, scalable technology solutions. They must be comfortable working with complex challenges, and working with engineering, product, other stakeholders internationally. They will also be an expert in building and developing high performance teams.About the teamIt’s no secret that Amazon relies on its technology to deliver millions of packages every day to its customers – on time, with low cost. We, the Delivery Technology organization, build the complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. We are a fast growing business and our technical journey has only started. Our mission is to build the most efficient and optimal transportation system on the planet, using our engineering muscle as our biggest advantage. We aim to leverage technologies in big data, machine learning, and optimization techniques, and operate high volume, low latency, and high availability services.BASIC QUALIFICATIONS- 3+ years of engineering team management experience- 7+ years of working directly within engineering teams experience- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teams ...

Position Responsibilities:Innovate and engineer solutions in the area of database technology. Apply engineering experience to automate databases at scale. Engage in ongoing database engineering process, partnering with development groups, and providing deep subject matter expertise input as stakeholders to design reviews. Advocate for bringing forward and resolving customer issues. Act as “Voice of the Customer” helping software engineers understand how customers use databases. Work with developers to refine and design tools migration and replication tools used by customers. Testing tools to improve quality, performance, and scalability. Help customers leverage tools for moving data into and around the AWS ecosystem. Work with customers to solve complex migration and replication problems. Gather feedback to drive improvements in the quality and functionality of tools. Work with AWS Services: DMS, SCT, RDS, Aurora, Redshift, S3, Kinesis, EC2, MSK.Key job responsibilities- Working with developers to refine and design tools migration and replication tools used by our customers.- Testing our tools to improve quality, performance, and scalability.- Helping customers leverage our tools for moving data into and around the AWS ecosystem.- Working with customer to solve complex migration and replication problems.- Gathering feedback to drive improvements in the quality and functionality of our tools.- Working with AWS Services: DMS, SCT, RDS, Aurora, Redshift, S3, Kinesis, EC2, MSK.BASIC QUALIFICATIONS* Master's degree or foreign equivalent in Computer Science, Engineering, Information Systems, Mathematics, or a related field and one year of experience in the job offered, or as an Operations Research Analyst, Database Developer, or a related occupation. * Employer will accept a Bachelor's degree or foreign equivalent in Computer Science, Engineering, Information Systems, Mathematics, or a related field and six years of experience in the job offered or a related occupation as equivalent to the Master's degree and one year of experience. * Must have one year of experience in the following skill(s): * (1) Designing and maintaining relational databases including Oracle, MySQL, Postgres or SQL Server; * (2) Systems engineering including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters and troubleshooting; * (3) Building and maintaining complex mission-critical production database systems; * (4) Knowledge of relational database internals (locking, consistency, serialization, or recovery paths); * (5) Experience with at least one scripting language: shell, Python, or Perl; * (6) Coding in procedural language for at least one database: PL/SQL, PL-SQL, or T-SQL. * Domestic travel required up to 25%. ...

Rapid and Rural Logistics is looking for a Sr. Program Manager with a delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects for our faster than Same Day operations. Robust understanding of fulfillment operations including under-the-roof processes, inventory flows, constrained FC assets (capacity and labor), quality, and long term roadmaps will help develop new innovations. This role will play a critical role in the expansion of the sub-same day program. It requires a high-level of ownership over the end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, the ability to design sustainable solutions and influence stakeholders. This role requires scoping large ambiguous projects, managing to project timelines, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.This role can be located in Bellevue or Nashville corporate offices.Key job responsibilitiesKey job responsibilities* Driving innovation that improves the under-the-roof processes and continuously removes cost from our fulfillment and delivery network* Partnering with cross-functional teams to plan, organize, execute, and standardize complex projects to achieve 2025 variable cost and quality goals* Gathering and analyzing data across fulfillment and delivery functions to establish global standards for operations and other cross functional teams* Analyzing and solving operational barriers with a focus on understanding root causes and driving forward opportunities* Developing Amazon best practices for internal operations* Leveraging analytics to support the future state of the businessThe Sr. Program Manager will also demonstrate:* Confidence operating in a highly ambiguous and iterative business space* High attention to detail including proven ability to manage multiple, competing priorities simultaneously* Willingness to challenge and influence big leaders* Ability to think strategically and execute methodically* Ability to work in a fast-paced environment where continuous innovation is desired* Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases* Ability to clearly communicate data insights to othersBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience with Automation, Engineering, and Material Handling Equipment ...

Alexa is Amazon’s groundbreaking voice service designed for voice interactions. We believe voice is the most natural interface for interacting with technology across many domains. We are looking for a Team Manager to join our Information Data Operations (IDO) team in Los Angeles.As a Team Manager, you will develop and manage Data Associates to support our speech and language technology. You have a passion for data, efficiency, accuracy, and coaching and developing others. You will lead a team of Data Associates and partner closely with Program Managers, Business Intelligence Engineers, and Knowledge Engineers to ensure data quality and project demands are maintained week over week. Key Responsibilities: - Manage job assignment of Data Associates on a day-to-day basis, monitoring performance on job adherence, volume, and quality - Support hiring and training of new Data Associates - Deliver high-quality work under tight deadlines - Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a regular basis - Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities - Track quality and utilization metrics - Provide regular formal and informal feedback to Data Associates - Identify and help implement process-related improvements- Adapt quickly to keep up with changing project conventions and new projects About the teamInformation Data Operations (IDO) is a team of Data Associates and support staff who help make Alexa smarter and drive efficiencies for stakeholders. We do this by increasing the number of questions Alexa can answer, by improving the overall quality of the answers Alexa serves, and by providing stakeholders high-quality data to make informed, data-driven decisions.BASIC QUALIFICATIONS - Bachelor’s degree - 1+ years of work experience ...

Project Kuiper is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Kuiper is looking for an experienced Principal, Global Trade Compliance Strategy to drive compliance solutions and strategic projects in support of Kuiper's expanding global businesses. As a compliance leader in a fast-paced environment, you can expect to leverage your import/export and regulatory knowledge to translate complex issues into opportunities. Alongside our growing team, you will use a combination of subject matter expertise and business acumen to think outside the box and influence direction. You can expect to make an impact by executing core functions such as; working across subject matter experts to identify compliance requirements, recommending and implementing control mechanisms to mitigate risk, and diving deep into program specific requirements to define compliance solutions. You will successfully balance moving fast to unblock short-term issues with our long-term needs from a compliance, strategic and financial perspective. This role includes interacting with and influencing a variety of internal and external stakeholders including Engineering, Operations, Procurement, Supply Chain, Legal, Tax, Public Policy and other partners. Export Control Requirements: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Key job responsibilities - Operate as focal leader for compliance related readiness for Kuiper global trade expansions, emerging programs and strategic initiatives - Proactively identify compliance requirements, risks and manage mitigations by establishing policies, processes, and mechanisms - Work cross-functionally to help achieve execution against regulatory requirements and internal policies - Deep dive complex regulator topics including customs valuation, duty mitigation, various supply chain models and complex trade barriers (product compliance, licenses, encryption and certification) - Drive compliance program integration with Kuiper business teams and supply chain - Develop and oversee change management and nearly continuous process improvement - including input to audit and oversight mechanisms - Educate leadership on the appropriate execution of compliance requirements About the teamHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.BASIC QUALIFICATIONS - Bachelor’s Degree from an accredited institution - 10+ years of direct experience with customs and trade compliance along with an understanding of complex trade topics including valuation, duty mitigation, classification - 10+ years of experience commensurate with extensive knowledge of handling product compliance, imports and/or exports for non-US jurisdictions ...

The North American Food Safety Operations Program Team ensures that all Amazon Distribution and Retail/Grocery Fulfillment sites meet safety criteria, regulatory requirements and brand standards. They collaborate with a diverse range of internal stakeholders to develop and implement comprehensive policies and procedures across the fulfillment network. They excel at translating food safety initiatives into clear, actionable guidelines, facilitating seamless adoption across the fulfillment network.Key job responsibilities- Develop, enhance, and optimize Amazon Food Safety Operations programs and standard work protocols, ensuring alignment with industry best practices and regulatory requirements - Design, implement, and evaluate comprehensive training programs to drive food safety execution at the retail level for maximum proficiency and effectiveness - Develop, enhance, and optimize requirements for third party vendors (e.g., pest control vendor, sanitation vendor) and manage their performance- Proactively identify opportunities for leveraging external expertise, then source, manage, and collaborate with third-party consultants for validations, research, and benchmarking to continuously improve food safety programs - Establish and maintain a robust set of program metrics and key performance indicators (KPIs) to measure output performance, track progress, and identify areas for improvement in food safety programs, using data-driven insights to inform continuous improvement efforts - Lead cross-functional teams to implement food safety initiatives, ensuring seamless integration with existing operational processes and systems - Compose and edit detailed business review documents to effectively communicate food safety program health and program improvement initiatives A day in the lifeIn this role, you will be elevating food safety compliance standards across Amazon's network of Distribution and Retail/Grocery Fulfillment sites. Your typical day will blend strategic planning with innovative program development. You’ll work with a diverse range of internal stakeholders to ensure smooth implementation of program changes. You'll analyze trends, conduct comprehensive program assessments, and collaborate with third-party experts when required to continuously enhance our processes. This fast-paced role requires a balance of strategic thinking and analytical skills. About the teamThe North American Food Safety Operations Program Team designs, enhances, and governs operational food safety programs that drive compliance, mitigate risk, and support scalable business growth. We collaborate across stakeholder groups to drive food safety standards, standard work, culture, and training. We leverage metrics and technology for continuous improvement. Our initiatives ensure the safety of products for millions of customers, reinforcing their confidence in Amazon.BASIC QUALIFICATIONS- Bachelor’s degree in Food Science or a related field- 5+ years of experience managing Food Safety and Quality in a large-scale retail or manufacturing environment (multi-store/multi-plant)- Experience applying Food Code requirements across local, state, and federal food regulations- Experience leveraging technology to drive process improvements- Program management experience- Knowledge of Microsoft Office products and applications at an advanced level ...

Are you interested in building the future of e-commerce delivery? Do you want to be a part of team establishing the next big B2B initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business to solve some of the biggest logistical opportunities facing not just Amazon, but the entire transportation industry.We are looking for an innovative leader for our Marketing Operations team to take on the unique opportunity to shape and own the marketing tech stack, managing marketing and communication technologies, including email, automation, and marketing analytics solutions, at a global scale. We are seeking a data-driven, organized and passionate individual, who can effectively drive a vision that enables the marketing team with self-service tools to improve efficiency and customer impact. A proven track record in taking on end-to-end ownership and successfully leading teams to deliver results in a fast-paced, dynamic business environment is strongly preferred.Work at both the strategic and tactical level to champion bold, innovative automation, creating and communicating a vision for long- and short-term marketing operations requirements.You will be the ideal candidate if:• Leverage automation to improve processes and productivity, and make recommendations to support an organization scaling at rapid pace• Manage complex roadmaps gracefully and balance contending priorities in a rapidly changing environment• Collaborate closely with technical teams, marketing and communication stakeholders, and international counterparts to deliver tools and templates that can scale globallyBasic qualifications• Experience managing high-performing teams• Certified in Pardot, Marketo or similar Marketing Automation platforms• Project delivery experience with MarTech, lead management, or demand generation operations (e.g. integrating new 3rd party tools, migrating CRM or marketing automation platforms)• Experience with central sales tools (e.g. Salesforce) and/or marketing automation systems (e.g. Pardot/Marketo) including setting up end-to-end Marketing Automation data flows.• Bachelor’s degree in Marketing, Business, or relevant field of study• Experience using data and metrics to measure impact and determine improvementsPreferred qualifications• Intermediate proficiency with HTML/CSS• Familiarity with SQL; experience with analytical tools such as Tableau and ability to dive deep into and create metrics and reporting• Project management skills with track record of delivering on-time, within-budget initiatives that meet and achieve goals• Motivated self-starter who flourishes with working in ambiguous, complex and challenging environments of a rapidly evolving business• Strong written and verbal communication skills• Ability to manage multiple parallel projects and deliver quality releases on scheduleKey job responsibilitiesImplement and manage marketing and communication technologies, including email, automation, and marketing analytics solutions that accelerate marketing effectiveness• Own and and establish best practices for marketing technology infrastructure, including database/lead management, data hygiene and enrichment, system governance and security, campaign creation, reporting, and integrations with first-party and third-party systems• Develop technology solutions that enable customer segmentation and personalization at scale• Identify opportunities for automating ingestion of data into and out of marketing tools• Define and manage marketing tracking and attribution at scale, develop reporting dashboards, and prioritizing work with BI and BA• Building effectivelead scoring and management processes• Train and support Marketing team members, developing best practices and materials to standardize and scale campaign activations• Develop standardized processes and programs that allow marketing team members to self-serve in the creation of complex, multi-stage automated marketing programs• Work closely with cross-functional teams to enable smooth data flows and integrated reporting between related tools (e.g. into Salesforce)A day in the lifeWe are seeking an innovative, resourceful, and collaborative Sr Manager, Marketing Operations to lead marketing analytics, automation and lead management initiatives across our marketing lifecycle. You will guide strategy and solutions for improvements to existing tools and platforms, drive integrations with other internal teams’ data (e.g. Salesforce), and implement best practices that improve marketing attribution, lead management processes and data availability across team.Successful candidates should be analytical, comfortable thinking big and diving deep, and have a proven track record of end-to-end project ownership and successfully delivering results in a fast-paced, dynamic business environment.About the teamOur team is changing the way we interact with customers around the globe and building a new, emerging business to solve some of the biggest logistical opportunities facing not just Amazon, but the entire transportation industry. We are at the forefront of this change - its an exciting time.BASIC QUALIFICATIONS- 10+ years experience in a similar environment building and enhancing marketing automation and operations ...

Job summaryAmazon is looking for a Business Intelligence Engineer to help pioneer the reporting framework for an emerging Transportation business. As a Business Intelligence Engineer, you will own the roadmap, strategy, and infrastructure for critical Operational and Financial reports used to manage the business. You will partner with and understand the needs of geographically-dispersed leads. You will develop and manage a feature roadmap that contains near, medium, and long-term enhancements. You will advise the BI lead and stakeholders on the milestones and associated prioritization. Collectively, your work will enable the business to drive better business decisions, and empower stakeholders to understand their business and customers in new ways.The Business Intelligence Engineer will have the tools for success. You will have access to (and help develop) a rich and growing dataset. You will use on AWS’s growing list of data solutions including: Redshift, Athena, Sagemaker, and Redshift Spectrum. You will create visualizations using Tableau, Tableau Server, and Amazon Quicksight. You will receive support from your Business Intelligence colleagues, a team of Data Engineers, and Business Intelligence Lead.A successful candidate will understand and anticipate stakeholder needs and think big when recommending solutions. A successful candidate will be comfortable navigating an ambiguous environment; know how to confirm and reconfirm assumptions; and be comfortable advocating for the right set of priorities. A successful candidate will contribute to the team, proactively seek and provide feedback on technical designs, and build for the long-term.Day-to-Day Expectations• Define and manage a long-term vision to improve the customer experience and business results through creating scalable metrics, analysis, visualizations, and data-driven storytelling.• Prioritize business insight requests; balance the tactical and strategic information needs of the business• Collaborate and partner with Operations teams to understand, anticipate, and respond to current and future needs• Lead the definition and governance of key business metrics, drive the vision and building of self-service analytic capabilities, and engineer data-driven processes that drive business value• Connect with the Amazon community of data professionals to stay current on technology trends, data tools and techniques to improve the performance of the team• Create and foster an environment that values and promotes an inclusive approach to problem solving and continuous learning to improveBASIC QUALIFICATIONS- 6+ years of professional or military experience- 5+ years of SQL experience- Experience programming to extract, transform and clean large (multi-TB) data sets- Experience with theory and practice of design of experiments and statistical analysis of results- Experience with AWS technologies- Experience in scripting for automation (e.g. Python) and advanced SQL skills.- Experience with theory and practice of information retrieval, data science, machine learning and data mining ...

How do you deliver items to customers quickly, cost-effectively, and—most importantly—safely, in under an hour? And how do you do it in a way that scales? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We’re already delivering to customers and are excited about what’s to come. For more details, check out the About Amazon blog: https://www.aboutamazon.com/news/transportation/amazon-drone-delivery-arizona.If you're looking for an environment that fosters innovation, where you can apply state-of-the-art technologies to solve real-world delivery challenges and make a positive impact on customers, Prime Air is the place for you.Join the Amazon Prime Air Team!Prime Air is seeking an experienced Flight Test Operator who possesses strong judgment and adheres to strict flight discipline. Success in this role requires leadership, attention to detail, a safety-first mindset, flexibility, and a passion for drone technology. The ideal candidate thrives in a fast-paced environment and consistently delivers results on time. We are looking for a candidate who has a private pilot license, a current Part 107 certificate, and experience with drones. This candidate will be expected to lead a team for field operations, conduct flight tests, perform limited drone and ground support equipment troubleshooting, and support flight readiness activities and logistics planning. Experience in aviation safety is highly preferred.Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.This position may be subject to Department of Transportation (DOT) drug and alcohol testing if conducting safety-sensitive functions as defined by the FAA. This includes pre-employment drug testing, random drug and alcohol testing, and testing in the event of an accident or incident. Employees must also submit to reasonable suspicion drug and alcohol testing when necessary. The FAA has strict requirements for drug testing, including the types of drugs tested for, the procedures for collecting and testing samples, and the consequences of a positive test. Federal law also requires Amazon to determine an applicant's DOT drug and/or alcohol testing history prior to hiring them into a position that would require them to conduct safety-sensitive functions as defined by the FAA.BASIC QUALIFICATIONS- Current 14 CFR Part 61 Private Pilot License- Current 14 CFR Part 107 Remote Pilot Certificate- Experience with remote-control aircraft/multi-rotor products- 1+ years experience as Mission Commander in flight operation or flight testing environment- Valid Driver’s License and able to satisfy Amazon driver eligibility criteria- Excellent communication and reporting skills- Proven leader for small teams and capable of highly autonomous decision making- Willingness to travel domestically up to 50% of the year ...

At Amazon, we're working to be the most customer-centric company on earth and to grow in a safe environment for both our customers and our associates. To get there, we need exceptionally talented, bright, dynamic and passionate people.The Dangerous Goods (DG) team is looking for a motivated Risk Manager with strong regulatory knowledge, specifically on classification, and a hands-on passion to dive-deep into processes to support Amazon’s growth in a safe environment for customers, partners, and associates.This Risk Manager will be required to understand DG classification from a regulatory perspective and develop or improve our internal systems and controls to ensure safe and compliant transportation of DG across a global supply chain. Working collaboratively with internal and external stakeholders, consultants and regulators, this role will be responsible for driving safety and compliance across customer deliveries and reverse logistics, enabling new selection, and expanding business and transportation models. This Risk Manager will need to develop accurate and relevant metric-driven analysis to foster continuous improvement and step-function innovation that will enhance our internal and external customer experience.Candidate must be seated in one of the corporate offices in Nashville, TN, Seattle, WA or Arlington, VAMust have the ability to travel at least 25% of the timeKey job responsibilities- Drive continuous improvement projects across global teams, ensuring Amazon is a leader for DG classification accuracy- Manage a portfolio of projects aimed and building a best-in-class Dangerous Goods classification system- Drive process development and deployment for accurate classification processes that are utilized to ensure compliant transportation of Dangerous Goods through the Amazon network both domestically and internationally- Convert large and complex projects into manageable pieces to deliver iterative improvements while focusing on longer-term, large-scale deliverables- Build collaborative relationships with leaders across regions, departments and business units- Collaborate with other compliance functions to ensure consistency for different classification systems and help drive efficiency across teams- Refine existing program processes in order to more efficiently track and prioritize issues to enable the team to scale their work- Provide input to technology teams to improve listing processes, attribute collection, and corresponding controls to ensure compliant and safe shipment of Dangerous Goods- Anticipate project bottlenecks, manage escalations, make tradeoffs, and balance business needs versus operational or technical constraints- Anticipate operational and regulatory challenges and build system requirements that are flexible and robust to accommodate our future needsA day in the lifeWorking across classification operations, fulfillment operations, technology, environmental, storage, legal, public policy, and other relevant internal teams at a global scale, this Risk Manager will ensure the safety of our associates and transportation partners by delivering innovative solutions for improving classification accuracy to ensure the safe and compliant transportation of DG, redefining industry best practices and standards, and safely enabling an ever-changing borderless business model.About the teamThe Dangerous Goods team ensures the safety of our Customers, associates and carrier partners by delivering innovative solutions to ensure dangerous goods compliance, redefining industry best practices and standards, and safely enabling an ever-changing borderless business model.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 6+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level- 5+ years of experience with Dangerous Goods Classification ...

This is a full-time role. We value in-person collaboration and time spent face-to-face. Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. Position Description: Account Support SpecialistLocation: Tempe, AZLanguage Requirements: EnglishShift Requirements: Sunday-Saturday Training: 8-10 weeks instructor-led onsite training. AHS Specialists provide dedicated support to third-party Sellers. We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon’s e-commerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. We use Standard Operation Procedure and judgment to provide guidance to Sellers on complex cases. The successful AHS Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. AHS Specialist will also be analytical and customer service-oriented. The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, other company associates, and third-parties to accomplish goals. The AHS Specialist will be required to contact Sellers by phone and email. Up to 70% of the day could be inbound and outbound phone contact. The successful AHS Specialist will be able to redirect difficult conversations as the Specialist engage with pre-suspension and post-suspension level Sellers who are in poor standing. Summary of Responsibilities - Demonstrates effective, clear and professional written and oral communication. - Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues. - Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues. - Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. - Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. - Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. - Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. - Liaises with other departments as required to resolve Seller’s issues and questions.BASIC QUALIFICATIONS- 1+ years of customer service experience- Experience with Microsoft Office products and applications- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Experience in payments or e-commerce ...

At Amazon, we're working to be the most customer-centric company on earth and to grow in a safe environment for both our customers and our associates. To get there, we need exceptionally talented, bright, dynamic and passionate people. The Dangerous Goods (DG) team is looking for a motivated Project Manager with strong regulatory experience, operational knowledge, logistics experience, and a hands-on passion to dive-deep into processes to support Amazon’s growth in a safe environment for customers, partners, and associates.Working across procurement teams, transportation services, delivery experience, returns and re-commerce, technology, environmental, storage, legal, public policy, and other relevant internal teams at a global scale, this Project Manager will ensure the safety of our associates and transportation partners by delivering innovative solutions for the safe and compliant transportation of DG, redefining industry best practices and standards, and safely enabling an ever-changing borderless business model.This Project Manager will be required to plan and execute DG policies, controls, and processes to ensure safe and compliant transportation of DG across a global supply chain. Working collaboratively with internal and external stakeholders, consultants and regulators, this role will be responsible for driving safety and compliance across customer deliveries and reverse logistics, enabling new selection, and expanding business and transportation models. This Project Manager will need to develop accurate and relevant metric-driven analysis to foster continuous improvement and step-function innovation that will enhance our internal and external customer experience.Candidate must be seated in one of the listed corporate locations in the requisition.Must have the ability to travel at least 25% of the time Key job responsibilities• Drive continuous improvement projects across global teams, ensuring Amazon is the leader transportation safety for non-inventory goods• Manage a portfolio of projects aimed and building a best-in-class Dangerous Goods transportation system• Drive process development and deployment for compliant transshipment of non-inventory sites throughout the Amazon network both domestically and internationally• Convert large and complex projects into manageable pieces to deliver iterative improvements while focusing on longer-term, large-scale deliverables• Build collaborative relationships with leaders across regions, departments and business units• Refine existing program processes in order to more efficiently track and prioritize issues to enable the team to scale their work• Provide input to technology teams to improve PO pre-screening, classification, and transportation restrictions as appropriate• Anticipate project bottlenecks, manage escalations, make tradeoffs, and balance business needs versus operational or technical constraints• Audit Amazon nodes , and contracted 3rd party service providers receiving, storing, and shipping non-inventory items by developing mechanisms to insure complianceA day in the lifeThe successful candidate will possess the ability to work across senior levels of leadership in multiple organizations to align on processes and proposed controls on a global scale while delivering high-quality work on time. This Project Manager will demonstrate excellent judgment and instincts in decision-making, and proactively and continually improve their level of knowledge about Amazon’s businesses, fulfillment models, 3rd party logistics providers, and relevant technologies.About the teamThe Dangerous Goods team ensures the safety of our Customers, associates and carrier partners by delivering innovative solutions to ensure dangerous goods compliance, redefining industry best practices and standards, and safely enabling an ever-changing borderless business model. BASIC QUALIFICATIONS- 6+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or equivalent ...

MULTIPLE POSITIONS AVAILABLECompany: AMAZON DATA SERVICES, INC.Position Title: Data Center Controls EngineerLocation: Hayward, CaliforniaPosition Responsibilities:Troubleshoot and perform Root Cause Analysis or Corrective Action for Control Systems for AWS data centers. Apply controls fundamental concepts, practices and procedures to manage scope of Building Management System (BMS) and Electrical Power Monitoring System (EPMS) in operational AWS Data Centers. Train and assist internal customers and stakeholders with the creation, design, configuration, validation, installation, commissioning and operation of BMS and EPMS systems. Provide technical assistance and support to internal customers during the life cycle of the data center. Provide technical support to in-service data centers. Work with critical data center equipment including Generators, Uninterruptible Power Supplies, Switchgear, Transformers, Power Feeders, Chillers, Plumbing, Fire Detection/Suppression, Air Handling Units, Computer Room Air Handling/Conditioning Units, UPS, CRAH, and CRAC. Drive practical constructability standards in design documentation. Perform constructability reviews of electrical and mechanical designs associated with the construction of new data centers.40 hours / week, 8:00am-5:00pm, Salary Range $112,091/year to $239,300/year Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. #0000BASIC QUALIFICATIONSPosition Requirements:Master’s degree or foreign equivalent degree in Mechanical Engineering, Electrical Engineering, Construction Management or a related field and one year of relevant experience as a Data Center Controls Engineer, Technical Operations Engineer, Controls Engineer, or a related occupation. Must have one year of experience in the following skill(s): Working on the design, commissioning, or construction of data centers, mission critical facilities, or equivalent center/facility delivery; Experience with installation, configuration, or servicing, of electrical, mechanical, or hardware products using at least one of the following: Siemen’s Apogee, Schneider Electric’s PowerLogic, Schneider Electric’s StruxureWare, Rockwell Automation’s FactoryTalk, Tridium’s Niagara, or Eaton’s Forseer; and Experience in Controls or Electrical construction project coordination with multiple teams or vendors to meet project requirements. Partial telecommuting permitted; employees will be required to report to office multiple days per week.#0000 ...

We are seeking a Head of Prime Video International Business Planning and Operations to work closely with the VP of International to develop and execute strategies and drive operational excellence to move our business forward. Working closely with the creative, business and operations teams across Prime Video and Studios globally, as well as regional VPs of Prime Video International, this role will be instrumental in the continuous development and improvement of our business practices, processes, and tools that define how we operate and grow. The role will engage in strategic thinking and operational excellence to manage and deliver high-impact initiatives across the organization.The Head of Business Planning and Operations requires someone who is able to think big about global opportunities to expand and grow our business, and obsesses about how to entertain over 200MM Prime members around the world. With a focus on collaborating, inventing and simplifying and delivering results, you will work across our organization to identify the highest priorities areas of improvement and investment, then work backwards to deliver against them. The ideal candidate for this role has deep knowledge and expertise of the entertainment and streaming business. They exhibit strong business acumen capabilities enabling them to analyze market trends, exercise high judgement, create informed recommendations and execute strategic plans that drive that drive business performance and operational efficiency. Key job responsibilities• Develop and drive long-term growth strategies across our International business. Own the development and delivery of long-term planning (3YF), annual budget and operating plans, along with Finance, and identify ways to optimize resource allocations and investments across Prime Video International• Identify and build business rationales for new areas of investment, including territory expansion, category expansion and audience opportunities that will deliver against key performance metrics and deliver long range business plans for VP/SVP approval.• Identify and implement customer lifecycle management, retention and churn mitigation strategies and ensure that across PVI we are hitting key churn input metrics (DSDs, DSWs, HPC). Work closely with Product/Tech and local business teams to influence and ensure that roadmaps reflect the most strategic priorities for PVI. • Establish and improve business and decision-making processes to drive business and P&L performance, ensuring we are maximizing revenue and operating income growth. Regularly inspect the effectiveness of operating mechanisms (QBRs, MBRs) and implement new, improved approaches as needed.• Implement ways to reduce overhead, leverage technology, and ensure that human capital is applied towards high value functions and output.• Work cross-functionally with senior and regional leadership across Finance, Studios, Product/Tech and Global Business teams to identify new initiatives and drive them through to execution.• Manage a portfolio of strategic projects from planning through execution, ensuring projects are delivered on time, within scope, and within budget.• Perform complex analysis and create business driving documents that surface key learnings and recommend new business initiatives.• Manage monthly and quarterly business reviews to track progress, manage escalations, and continuously drive the organization towards our goals.• Prioritize well and communicate clearly across all levels of the organization with a proven ability to influence others to adopt change.• Collaborate with operations leads across other departments and regions to identify and execute on global operational and performance improvements.BASIC QUALIFICATIONS• 10+ years in the media and entertainment industry• Experience in strategy, business operations, program management, or business development in the media and entertainment industry strongly preferred• A passion to invent and simplify and deliver results, fostering a culture of positive improvement.• Experience developing, analyzing, and communicating results to senior management.• Demonstrated ability to implement processes, change management, and applying frameworks across an organization.• A passion for film and television, digital media, and digital video.• Strong executive level writer.• Based in the US or willing to relocate. Los Angeles preferred.• International travel required ...

Amazon Freight is building technology that enables shippers to ship their own freight using the same capabilities Amazon uses to reliably deliver millions of packages every day to its customers – on time, with low cost.If you are looking for an opportunity to solve technical problems, build innovative solutions, work with top notch software developers, delight our shippers, and help build a billion dollar business - this might be the role for you.What will you do?You’ll design and develop systems and applications used by Amazon worldwide and will regularly interact with engineering and business leadership. You will participate in the planning and execution of technology projects and operational excellence initiatives. You’ll also mentor junior engineers in employing strong design and implementation practices.To accomplish this, you will be expected to have an established background in building highly scalable systems and applications, great communication skills, and a motivation to achieve results in a fast-paced environment. You should be somebody who enjoys working on complex system software, is customer-centric, and feels strongly about building good software as well as making that software achieve its operational goals. Experience with building and operating web-based applications and/or web services-based applications, especially at massive scale, will be very applicable and helpful.Inclusive Team CultureWe’re looking for a new teammate who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we’ve been building.Key job responsibilities - Mentor junior developers - Peer review code and designs - Own and advise improvements in team operational excellence - Design and build new features and services - Develop software across a variety of tech stacksBASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Amazon is looking for a Senior Trade Compliance Program Manager (PM) to build import and export risk management solutions for growing international businesses in the Trade Operations space. The Senior Trade Compliance PM, is responsible for managing the strategy of a complex cross-functional risk program independently. As a leader within the Global Trade Services team, you will help develop and hire team capabilities, as well as mentor and train colleagues. You will manage the Trade Operations Program team, that works directly with internal teams from legal, logistics, supply chain, quality, engineering, as well as Amazon’s global network of trade and compliance teams. Key job responsibilities-Set processes for Broker Management activities and liaise with brokers and other participants in the supply chain on a daily basis.-Act as the main point of contact for regulators across the Trade space in North America.-Set objectives, and drive improvements to your space and quantify with metrics. -Partner with internal and external stakeholders including business teams, tech teams, public policy, trade, legal, and regulators to interpret and apply regulations. -Oversee the rollout of controls and audits, including testing and measuring their effectiveness. -Build flexible and scalable solutions across various customized technologies, business models/supply chain arcs, and country regulatory regimes.-Stay informed on regulations and technologies relevant to your space and bring them into your risk management programs.-Present organized plans to articulate the problem statement, the recommended solution, and milestones. -Identify timelines and owners, and drive progress at the appropriate speed to reduce risk.-Drive alignment by providing near and long term considerations and impacts, and highlight recommended trade-offs and priorities. -Drive the best way forward and build consensus when confronted with discordant views. -Test assumptions by getting feedback from the right input providers across the company, and review metrics and benchmarks. -Work with business intelligence engineers and technology teams to design, build and track key performance indicators and systems.-Communicate risks, proposals, regulatory updates and strategies to internal and external stakeholders in meetings and documents. A day in the lifeAs a People and Program Manager, you will manage escalations and meet with multiple stakeholders across different time zones to move business forward. About the teamThis position reports to the Americas Trade Compliance Operations Sr Manager in the Global Trade Services (GTS) function. GTS is responsible for providing global trade and product compliance support for Amazon businesses, creating efficient processes that meet demanding cross border regulations, while minimizing impact to the business.BASIC QUALIFICATIONS- 8+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or equivalent ...

MULTIPLE POSITIONS AVAILABLECompany: AMAZON DATA SERVICES, INC.Position Title: Technical Program Manager IIILocation: Arlington, VirginiaPosition Responsibilities:Develop a roadmap to achieve in-house controls monitoring and alarming in 100% of AWS’ data centers. Translate business requirements into technical specifications for internal software teams to implement new features for data ingestion, visualizations, and alarm types. Partner with teams to drive on-time delivery of requested features. Develop and roll out a standard onboarding process to include cloud-based monitoring and alarming, from initial data center contract agreements through customer usage. Develop automated metrics and checks to ensure the process is followed. Work with data center design and deployment teams to roll out new requirements and onboarding changes. Work with internal design teams to include data requirements for future data centers. 40 hours / week, 8:00am-5:00pm, Salary Range $148,700/year to $201,200/year Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. #0000BASIC QUALIFICATIONSPosition Requirements:Master's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field and one year of experience in the job offered or as a Project Lead, Product Manager, Software Engineer, or a related occupation. Employer will accept a Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field and five years of experience in the job offered or a related occupation as equivalent to the Master's degree and one year of experience. Must have one year of experience in the following skill(s): (1) managing large cross-functional programs across an organization; and (2) experience in core program management including: managing scope, quality, communications, and risk and critical path management. Partial telecommuting permitted; employees will be required to report to office multiple days per week. #0000 ...

This role will be responsible for identifying internal and external solutions to business requirements, designing and setting up complex integrations into our existing Salesforce platform and workflows, and driving seamless connectivity across tools. A Salesforce Developer will design and develop enterprise solutions across Salesforce, Marketo, Data Cloud, Salesforce HVS, and managed AWS services, establishing efficient, scalable integrations that align with Amazon Shipping Business Development needs.Key job responsibilities- Design/build/deploy new solutions using Salesforce for Sales and Marketing teams in Amazon shipping.- Implement processes and mechanisms to audit and ensure we continue maintaining high operational bar of the Salesforce platform.- Engage with systems operating at scale, pioneering new methods and approaches to delivering software, serving customers, and enabling large, distributed, worldwide sales teams.- Work directly with other product and program teams, and business leaders to identify opportunities to share learning, technology and best practices across all teams within Amazon using Salesforce.- Leverage strong communication skills and a passion for using data and software to drive business decisions at scaleBASIC QUALIFICATIONS- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with CI/CD pipelines build processes- 3+ years of non-internship professional software development experience- Bachelor's degree in computer science or equivalent- Certified Salesforce Developer 1 Certification or equivalent experience- 3+ years of Salesforce development experience using Apex, Visualforce, Lightning component frameworks, triggers, batch apex and Salesforce APIs at a large organization- 2+ years of experience in Salesforce point and click configuration using flows, validation rules, setup, roles & profiles, reports and dashboards at a large organization- In-depth understanding of the capabilities and constraints of the Salesforce CRM application architecture ...

The North America Upstream Food Safety Controls (UFSC) Supplier Controls Manager is responsible for ensuring all sites that produce, pack, hold, or distribute private brand products or ingredients used in private brand products meet safety criteria and regulatory requirements. They work across multiple internal and external stakeholders to ensure new suppliers are approved prior to first production and existing suppliers maintain their approved status or stop supplying product.Key job responsibilities- Manage the new supplier onboarding program; assess risk to determine the type of onboarding required- Manage the supplier maintenance program; determine if risk profile has changed; identify the right level of maintenance required based on risk- Monitor, track and communicate progress to timelines- Escalate to senior leadership when suppliers do not meet requirements or miss timelines- Take actions to discontinue use of or stop the sale of products produced by poor performing suppliers, working cross-functionally to gain - Create and conduct trainings for program updates to internal and external stakeholders- Proactively identify existing process gaps; establish mechanisms where needed and provide inputs and support to close gaps to mitigate risk and increase efficiency- Author/contribute to monthly and quarterly reporting, including accurate metrics/data tracking against targets, and program progress against goals- Provide subject matter expertise to influence Supplier Controls policy, standards, program and tech roadmap- Ability to work off-hours to accommodate international stakeholdersA day in the lifeThis role ensures every private brand supplier (manufacturer, co-packer, distributor) meets Amazon's high safety and compliance bar. You will spend the bulk of your time communicating with business partners to track new/changes to sites and overseeing our third party auditing companies to ensure audits are conducted timely and with high quality. You will also help to continuously improve our programs by proposing, getting approval for and implementing changes (e.g. updating our audit standards).About the teamThe North America Upstream Food Safety Controls team provides food safety and regulatory expertise to design, commercialize, and maintain Amazon branded food products including pet food and dietary supplements. Our programs identify and manage food safety and compliance risk end-to-end, from site selection to ASIN approval and post-sales monitoring. The team is comprised of sub-programs that cover product-level food safety and regulatory compliance, supplier-level food safety and compliance, and food contact packaging compliance. The team works closely with and supports incidents and escalations and process improvements and automation through operations excellence. BASIC QUALIFICATIONS- Bachelor's degree in food science, or a related field- 3+ years of experience at a food manufacturing or distribution site, or a third-party auditing company- Knowledge of GFSI schemes and/or dietary supplement GMPs; FDA and USDA regulations- Experience leveraging technology to drive process improvements- Experience working independently and managing multiple projects simultaneously ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Kuiper's Global Trade & Compliance team is seeking an experienced risk and compliance professional to join our cross-functional collective of trade and compliance experts. We develop compliance frameworks, standardize technical compliance controls, and develop continuous compliance monitoring. We focus on compliance regulations, policies and other obligations impacting Kuiper in the global geographies where Kuiper operates.Key job responsibilities• Provide subject matter expertise to manage compliance workflow mechanisms• Manage workflow processes to maintain program compliance• Perform regular audits for risk assessment and innovate audit control mechanisms • Maintain Contingent Workforce Standard Operating Procedures, workflows and simplify processes• Manage metrics for reporting to meet business goals and compliance requirements• Analyze and audit compliance transactions • Effectively lead cross-functional projects, with a focus on efficiency and scalability • Proven analytical capabilities; experience with large amounts of data and in developing audit reports, metrics, and reporting mechanisms• Ability to work in an ambiguous environment and drive results• Experience writing policy, and adapting requirements to technical and business needs• Experience working in a global, large-scale, complex, and fast-paced environment• Problem solver, able to troubleshoot issues independently or escalate when necessary; sense of accountability and sound professional judgment• Highly independent and organizedExport Control RequirementDue to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeAs a Kuiper Compliance Specialist, the candidate will be an individual contributor accountable for optimizing cross-team processes that improve compliance mechanisms and manage cross-functional processes. They will be responsible for consulting with key stakeholders to drive alignment at both the tactical and strategic level. The role involves working closely with Legal, Tax, Procurement, Supply Chain, Professional & Temp Hiring teams, and a variety of external Amazon partners to ensure compliance and risk management at scale.About the teamHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.BASIC QUALIFICATIONS• 3+ years of experience in compliance or risk management role or similar professional experience • 3+ years of program management experience, including change management, project management, stakeholder management, user training, and communications or similar professional experience ...