Corporate Operations

At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.ABOUT THIS ROLERevolutionizing the storytelling experience is just part of an Audible UX Researcher's daily to-do list. You'll design and conduct comprehensive user studies to uncover deep insights about listener behaviors and preferences. Like us, you're customer obsessed, and every research question you pursue will be driven by your profound understanding and curiosity about the customer experience. Just when it seems a product is understood, you'll devise a new study to uncover hidden user needs. ABOUT YOUYou immerse yourself in customers' experiences and the world around you to uncover deep insights and drive meaningful innovations. As an expert in research methodologies, you guide teams to valuable discoveries, leaving no question unasked; you're passionate about uncovering both the overarching patterns and the nuanced details. The passion of synthesizing findings is matched only by the excitement of sharing actionable insights with your team. You're eager to refine your research techniques and expand your analytical toolkit, but it's the collaborative journey of discovery with your team that truly motivates you.As a Senior UX Researcher, you will…- Own all aspects of the user research (study design, recruiting, moderation, analysis, reporting, communicating), making decisions to evaluate which user research methodology approaches work, and which don’t- Design and conduct a wide spectrum of experiments from quick tests on UserTesting.com, to formal interview studies with detailed usage & behavioral analysis- Become a domain expert through daily use of prototypes, competitive, and complementary products to develop a deep product intuition to guide your research- Communicate the results of your research and the impact on product, and future user researchABOUT AUDIBLEAudible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.BASIC QUALIFICATIONS- 5+ years of hands-on experience as a user researcher or similar role- Experience conducting UX research (study design, execution, data analysis, and devising customer insights/recommendations) with varied research methodologies and the proven ability to execute the right methodology to get the needed result- 3+ years experience working within an entrepreneurial and iterative design process, with the skill to leverage early results to influence product design, knowing the balance between certainty of methodology and speed of execution- A portfolio that illustrates how your research informed decision-making, showcasing deliverables, and your ability to extract actionable insights from qualitative and quantitative data- Bachelor's Degree in a related field ...

As a Sr. Product Manager in this role, you will be responsible for launching new asset/driver types starting from the pilot phase to scaling it globally. You will be responsible for defining the product features, work with cross functional teams (product, engineering, pricing, marketing, fleet, legal, etc.) to get the program off the ground, develop and execute the scaling strategy, and manage the product roadmap. You will make key strategic decisions and get buy-in from senior leadership. If you enjoy building from scratch, working in a fast-paced environment, and structuring ambiguous problems, this could be a great role for you.As an ideal candidate, you will need an extensive background in product management, demonstrated leadership of high-impact strategic initiatives, and experience in managing and launching products. You possess the ability to synthesize customer pain points, craft product vision and roadmaps, develop requirements and manage all aspects of execution. This requires rapid learning in new domain areas, understanding integration between products and systems, technical skillsets in analyzing data to make product decisions. This role offers an opportunity to play a prominent role in leading efforts that make a difference to our customers, while improving our efficiency and cost structure. Successful candidates would be analytical, comfortable thinking big and diving deep, and have a proven track record of end-to-end project ownership and successfully delivering results in a fast-paced, dynamic business environment.BASIC QUALIFICATIONS- Experience as a product manager or owner- 6+ years of end to end product delivery experience ...

MULTIPLE POSITIONS AVAILABLECompany: AMAZON DATA SERVICES, INC.Position Title: Business Analyst IIILocation: Atlanta, GeorgiaPosition Responsibilities:Support business and finance teams on finding insights to build better supply chain products, improve operations performance and enhance finance controllership. Conduct data analysis across various initiatives, coordinate across the multiple teams within AWS Infrastructure Supply Chain and Finance teams while synthesizing findings and recommendations for what to build next and how to improve. Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format. Translate data into actionable insights. Identify areas of opportunity to automate and scale ad-hoc analyses. Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that support business needs. Participate in strategic and tactical planning discussions. Prepare and deliver reviews to the senior management teams on business analysis and recommended actions.Position Requirements:Master's degree or foreign equivalent degree in Economics, Business Analytics, Data Analytics, Information Systems, Engineering, or a related field and one year of experience as a Business Analyst, Data Analyst, or a related occupation. Employer will accept a Bachelor’s degree or foreign equivalent degree in Economics, Business Analytics, Data Analytics, Information Systems, Engineering, or a related field and five years of progressive post-baccalaureate experience as a Business Analyst, Data Analyst, or a related occupation as equivalent to the Master's degree and one year of experience. Must have one year of experience in the following skill(s): writing and optimizing SQL with large-scale, complex datasets; processing large, multi-dimensional datasets from multiple sources; using SQL, Oracle or ETL; creating dashboards in Tableau, Quicksight or equivalent platform; performing statistical analysis; and developing automated reporting. Partial telecommuting permitted; employees will be required to report to office multiple days per week.Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation40 hours / week, 8:00am-5:00pm, Salary Range $118,200/year to $160,000/year. #0000BASIC QUALIFICATIONSPosition Requirements:Master's degree or foreign equivalent degree in Economics, Business Analytics, Data Analytics, Information Systems, Engineering, or a related field and one year of experience as a Business Analyst, Data Analyst, or a related occupation. Employer will accept a Bachelor’s degree or foreign equivalent degree in Economics, Business Analytics, Data Analytics, Information Systems, Engineering, or a related field and five years of progressive post-baccalaureate experience as a Business Analyst, Data Analyst, or a related occupation as equivalent to the Master's degree and one year of experience. Must have one year of experience in the following skill(s): writing and optimizing SQL with large-scale, complex datasets; processing large, multi-dimensional datasets from multiple sources; using SQL, Oracle or ETL; creating dashboards in Tableau, Quicksight or equivalent platform; performing statistical analysis; and developing automated reporting. Partial telecommuting permitted; employees will be required to report to office multiple days per week. #0000 ...

Amazon Shipping is a fast growing start up at Amazon and we are looking for customer-obsessed leaders to shape the direction of this emerging business. Over the years Amazon has built world-class logistics operations and Amazon Shipping externalizes this network providing enterprises with high quality, efficient shipping solutions. Our team is changing the way we interact with customers, looking to solve some of the biggest logistical opportunities facing the entire industry while delighting the companies we work with and their customers. We are seeking an entrepreneurial, strategic-minded business development leader with the passion to build a high growth business.As a Principal of Enterprise Accounts, you will drive new business growth by onboarding our most complex customers including DTC brands, ecommerce players and other enterprises to Amazon Shipping. As the primary relationship manager, you will responsible for unlocking new commercial opportunities and delivering creative solutions which drive profitable revenue growth. In this role you will develop and execute specialized profitable deal strategies which include pricing, deal modeling and deal margin KPIs. This is a great opportunity someone with a business builder mindset who will thrive working cross-functionally across Operations, Product, Tech, Pricing and Finance to experiment with new solutions. Key job responsibilities• Think strategically across the industry landscape to develop the demand strategy and growth plans for enterprise customer segments.• Own revenue and profitability goals for new enterprise customers.• Strong command of economic and operational KPIs and ability to dive deep on your portfolio.• Act as a trusted owner of the commercial deal strategy with executive stakeholders across Amazon Shipping, Operations, Finance and Legal. • Lead the internal approvals and senior leadership alignment meetings throughout the different negotiation phases.• Influence partner teams to unlock new business opportunities and growth across your portfolio.• Lead with an analytical approach to business development, leveraging data to drive decisionsBASIC QUALIFICATIONS- 10+ years of building and leading large teams and working in matrixed operating structures experience- Bachelor's degree or equivalent- Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent- Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent ...

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization.We’re working on the future. If you are seeking an iterative fast-paced environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide visible benefit to customers, this is your opportunity.Come work on the Amazon Prime Air Team!Amazon is searching for a skilled operator with extensive experience operating robotics via a Remote Control. The qualified candidate will act as an operations specialist assisting in the development and test of cutting edge safety related technologies. The role includes mission planning and lightweight maintenance duties. The candidate should demonstrate attention to detail, a safety-oriented attitude, flexibility, and enthusiasm for cutting-edge technology. This individual will also conduct limited operation readiness activities and logistics planning as needed. The candidate will join a Research and Development team working on inventing and developing new transformative experiences. We offer competitive salary compensation and a comprehensive medical health package. Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf. BASIC QUALIFICATIONS - Current 14 CFR Part 107 Remote Pilot Certificate- Private Pilot License (PPL) - Current Third-Class Medical - 2+ years of Remote Control pilot experience with excellent coordination and execution - Employees must, with or without reasonable accommodation, be able to lift up to 50 pounds on some occasions, stand/walk for up to 8-10 hours (with breaks), and be able to frequently push, pull, squat, bend, and reach - Experience leading small teams - Willingness to travel domestically up to 75% of the year - Valid Driver’s License and able to satisfy Amazon driver eligibility criteria ...

Project Kuiper is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Export Control Requirements: • Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.• Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.Key job responsibilities - Can apply a deep understanding of a broad range of tools, equipment, and handling machinery to accomplish your daily tasks effectively and efficiently - Upholds all safety requirements in all zones and work locations of responsibility- Assists in the development of new and junior team members and adheres to standards and procedures- Independently execute and prioritize work to meet production schedules- Integration and test of the Kuiper satellite and various complex sub-assemblies in a clean-room and Electrostatic Discharge (ESD) controlled environment- Rigging and critical lifts of bulky, sensitive flight hardware - Able to obtain and maintain licenses, operator permits, and/or certifications as required- Use precision calibrated tools – torque wrenches, multi-meters, optical inspection devices, micrometers and calipers- Read and interpret engineering drawings and technical documentation- Perform work according to procedures, specifications, and test instructions- Run functional and environmental testing on units, including some basic troubleshooting operations- Use computer software programs for controlling tests- Check and inspect your work after completion to ensure engineering and quality standards are met per the drawing and work instruction requirements- Collaborate with manufacturing engineers to develop and document activities, including continuous improvement opportunities- Perform other duties, as assigned, to ensure an efficient, safe and effective work environment- Willing to work overtime and weekends as required- Shift schedule will vary, depending on production/launch schedules- Must be willing and able to perform extended travel up to 25% annually, either domestically or internationally as business needs demandA day in the lifeThe Processing Technician will work with other technicians to complete tasks and ensure procedures are adhered to and work is completed during operations on flight hardware integration processes. This position requires skill and experience in a variety of areas, including mechanical assembly, rigging, electrical checkouts and satellite troubleshooting. In short, you will be responsible for critical tasks to process & integrate the Kuiper satellite for launch, ensuring high quality, workmanship and safety standards are adhered to on a daily basis.About the teamHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.BASIC QUALIFICATIONS• High school diploma, GED, or equivalent experience• 1+ years of experience in mechanical hardware assembly, test, and/or installation• Able to obtain and maintain a US Passport & must meet customs entry requirements to include but not limited to: Yellow Fever vaccine and other immunization requirements as recommended by the U.S. Centers for Disease Control and Prevention• Ability to pass Kennedy Space Center background checks ...

Project Kuiper is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Export Control Requirements: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Key job responsibilitiesThis leader will be a team member with subject matter expertise responsible for executing a broad range of import and export compliance system integration, while building trust with key stakeholders. This role includes implementing strategic trade programs and integrate trade processes into operating systems in order to streamline the business process.This leader will need to effectively build executive and team relationships and work directly with Engineering, Operations, Supply Chain, Procurement, Logistics, Legal, Tax and a variety of other internal global teams and external stakeholders to drive compliance across Kuiper businesses.A day in the life- Work with Amazon’s internal technology teams to develop creative and best-in-class trade compliance systems that can scale with the business.- Work with Project Kuiper’s Trade compliance teams to execute strategy, to build global import and export technology, seek automation opportunities and build technologies- Develop and manage processes in support of rapidly growing global supply chains - Interface with cross functional groups to identify and rectify any information/process gaps during the export/import process and build systems to scale trade operations- Perform project management support tasks and enable delivery of team assignments and objectives.- Leverage data for continuous improvement of Trade Compliance program at Project Kuiper- Build import/export system controls and drive trade compliance solutions that maximize import/export efficiencyBASIC QUALIFICATIONS- 5+ years of experience leading software development initiatives- Experience planning and execution of large, technical projects, involving many business and technical teams- Proven track record of leading large cross-functional technology projects.- Ability to roll up sleeves and operate as an individual contributor to get the job done; at the same time, be able to guide a team toward an objective.- Strong judgment, especially relevant in balancing long term strategic investments with near term business goals.- Ability to communicate clearly and effectively with developers, business owners, and senior business leaders.- Ability to build strong relationships with stakeholders and key partners for the program- Experience designing and executing communications programs to effectively mobilize teams with different perspective to complete shared goals- Experience with Agile practices, including adjusting requirements for new information to keep a project on track ...

This is a full-time role and we offer our team the flexibility of a hybrid work schedule. We value in-person collaboration and time spent face-to-face. Please note: Position is based in Tempe, AZ. Hybrid setting with 3 days in office required. (Remote exceptions not available) Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. Position Description: Account Support SpecialistLocation: Tempe, AZLanguage Requirements: English and Spanish Shift Requirements: Sunday-Saturday Training: 8 week instructor-led onsite training with option for hybrid work schedule post on boarding. AHS Specialists provide dedicated support to third-party Sellers. We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon’s e-commerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. We use Standard Operation Procedure and judgment to provide guidance to Sellers on complex cases. The successful AHS Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. AHS Specialist will also be analytical and customer service-oriented. The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, other company associates, and third-parties to accomplish goals. The AHS Specialist will be required to contact Sellers by phone and email. Up to 70% of the day could be inbound and outbound phone contact. The successful AHS Specialist will be able to redirect difficult conversations as the Specialist engage with pre-suspension and post-suspension level Sellers who are in poor standing. Summary of Responsibilities - Demonstrates effective, clear and professional written and oral communication. - Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues. - Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues. - Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. - Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. - Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. - Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. - Liaises with other departments as required to resolve Seller’s issues and questions.BASIC QUALIFICATIONS- 1+ years of customer service experience- Experience with Microsoft Office products and applications- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Experience in payments or e-commerce ...

Amazon Transportation collectively represents some of the most critical components of Amazon’s first-class transportation network. This organization oversees all global middle and last mile products, spanning B2B and B2C, critical partners, enterprise and SMB customers across numerous teams. This includes – but is not limited to – Amazon Shipping, Amazon Freight, Amazon Relay, Amazon Freight Partners, Amazon Flex, Amazon Hub, Amazon Hub Delivery and delivery service partner. Everything we do is aimed at further delighting our customers, partners and employees with faster, cheaper and more efficient means of shipping and receiving packages. Creative Garage (CG) is the central creative team supporting the portfolio of global transportation products across Amazon Transportation. The team focuses on building brand awareness, recognition, acquisition and engagement with global transportation brands through the human stories behind logistics. The team builds and owns the global brands and the creative expression of these brands throughout the customer journey. We work closely with global marketing and customer insights partners to test and learn creative, ensuring our design solutions resonate with the target audience. We have high standards and strive to continuously raise the bar across all creative elements.The Art Director will have a passion for creative development and execution. The ideal candidate is a hands-on, experienced, and versatile creative who turns business goals and creative vision into world-class designs. They will have a proven understanding of creative and design, and an ability to develop scalable design systems for our product portfolio. They will develop a strong knowledge of Amazon and Amazon Transportation products, brand guidelines, and design tenets. This person thrives as a research-driven designer, loves collaborating with business stakeholders to understand customer pain-points and excels in creating exceptional storytelling solutions for our customers. They will design engaging, omni-channel visual content, including but not limited to: marketing campaigns, sales collateral, and in-person event experiences. They have experience synthesizing complex concepts into simple storytelling that resonates with customers. They will have a high degree of ownership and integrity; they will be strong problem solvers with the ability to think critically. They must be willing to continuously learn and keep up with the latest trends.Key job responsibilities• Skilled at art direction, brand development, image curation, visual storytelling, layout, form and color.• Manage campaign art direction end-to-end (from concept to production) across mediums including digital, social, OOH, on-platform ads, direct mail, collateral, external partnerships, experiential, and more.• Develop and strengthen brand assets, including style and usage guides, across multiple and diverse categories, look to understand and translate data into insights that inform creative conceptual development• Establish mechanisms and audit work to maintain consistent brand standards across all customer-facing touch points of marketing programs• Present concepts and work to stakeholders and cross-functional partners, including senior management up to VP level• Write, develop and work from creative briefs to translate marketing strategies to creative execution.• Employs sound critical thinking & problem-solving approaches, comes to the table with solutions.• Establish and maintain a high creative bar of excellence.• Comfortable taking ownership in an ambiguous environment.• Demonstrates a command of creative methods, tools, communication, and presentation skills.• Builds trust, respect, and credibility with stakeholders, management, peers, and executives.• Engages in active listening and gathers diverse perspectives, knowing when and where to provide sometimes divergent perspective.• Works collaboratively with the creative operations team to deliver projects on time and on budget.• Identify emerging culture/design trends and digital innovations• Works with a global marketing team across NA, UK and EU, localizing where necessary.About the teamWe call ourselves the Creative Garage. We are an internal creative studio, built to centrally support the global transportation org. We believe creatives working with other creatives on a central team provides a stronger, more collaborative and inclusive work environment; more career growth opportunities; and results in stronger creative solutions for our customers. We make logistics human and love telling the stories of those that make the supply chain work. Most importantly, we make awesome creative and have fun doing it. Come join our team. We look forward to meeting you.BASIC QUALIFICATIONS- 5+ years of design experience- Have an available online portfolio- Experience working with agile development teams (agile/scrum/kanban)- Knowledge of branding guidelines and corporate identity, visual design, print and digital layout design- Experience in Adobe Creative Suite applications, with high proficiency in Adobe Illustrator, Photoshop, InDesign, and Acrobat using macOS ...

Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on Prime Video and holding key impact on helping our business scale? We are looking for an exceptional leader who is passionate to deliver best-in-class customer experience, who thinks and acts globally, and one who has the ability to invent and simplify processes to join us as Workforce Analyst II for Prime Video Trust & Safety.The ideal candidate has a positive attitude and is a result-oriented individual with willingness to work in a 24/7 environment. They should be able to clearly understand in-scope and out-scope compliance workflows, ensures on-time delivery of compliance activities, creates and adopts standard work methodology for daily work to reduce re-work, manual work, error identification time and waste. They must clearly communicate to all stakeholders’ timelines, description of service quality, risks, and resources needed.Key job responsibilities- Real-time monitoring & reporting of schedule deviations and schedule non-adherence- Create, run and execute SQL queries for large data sets analysis- Allocate workflow titles across global sites and programs- Work on real-time tickets related to work allocation to maximize utilization- Prepare and communicate daily hand-off report to Workforce Management (WFM) leadership team on Service Level performance- Recognize and initiate escalation process for systems outages and submit problem tickets to the hot desk, and initiate appropriate tactics to ensure service levels are maintained- Serve as primary interface between Workforce Management and Site Ops leadership to establish and strengthen a positive partnership- Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals- Communicate and call out changes of incoming contact patterns to operations and the Workforce Management team- Have real-time communication with the Workforce Management team and operations when call outs or changes need to be done- Support changes within routing of the skills or profiles- High-level Decision Making & Complex Problem Solving: Proactively gather the right data from appropriate sources, probe/consider all the facts, considers other perspectives, conduct root cause analysisBASIC QUALIFICATIONS- 1+ years of tax, finance or a related analytical field experience- 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- SQL proficiency ...

Be a part of the next exciting phase of Amazon’s transportation technology and business growth. Amazon Freight is building the next-generation of shipping services on top of our core transportation network. This role is responsible for leading major strategic projects involving new products, features, integrations and customizations, coordinating across internal teams and external customers.Do you want to enjoy working with customers to identify opportunities? In this role, you will build sophisticated freight planning, design efficient shipper workflow solutions and operational processes, keeping customer satisfaction and cost-efficiency as overarching priorities. This Principal Technical Program Mgr will lead cutting-edge projects in enterprise integration, disruption-management, delivery and pickup workflow, risk prediction and real-time planning operations. It involves working with Product Managers and Software Engineering leaders within Amazon and corresponding external POCs, to ensure design, launch and success of customer-facing features.Within the Amazon Freight team, our mission is to meet the transportation needs of a full spectrum of businesses from SMBs to large enterprises, by building the most efficient and optimal transportation solution on the planet, using our technology, global carrier network and engineering innovation as our biggest advantages. We use cutting-edge technologies in Gen-AI, machine learning, computer-vision and optimization techniques to deliver high-performance services at low cost. Amazon Freight has been recognized as one of Top-5 Freight innovators for three years running.You will work with executive leaders, engineering, science and operations stakeholders to coordinate product launches, process improvement, generate ideas, validate entitlement and then direct a path to launch. You will work alongside the sales-team, to understand unique large-customer requirements, provide guidance on the our solution set and work creatively to design bespoke solutions as needed. You will define architecture, integration strategy, and work across products to drive execution. You’ll work in a fast-paced environment and will be required to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains. As a multi-discipline leader leading impactful large-scale projects, the buck will stop with you.Key job responsibilitiesOwn and drive implementation and delivery of large- initiatives spanning product areas, customer integrations and feature customizations. Deliver on cost and efficiency goals, managing efforts, communicating status and managing stakeholder expectations. Lead agile engineering and teams to coordinate, prioritize and deliver to a roadmap Understand service inter-dependencies and lead cross-functional teams towards integrate solutions Clarify, prioritize and drive project commitments as well as establish and maintain clear chains of accountability Articulate program goals, desired outcomes, risks/issues and mitigation plan clearly.Key job responsibilities- Own and drive implementation and delivery of large- initiatives spanning product areas, customer integrations and feature customizations. - Support sales team engagements leading technical architecture and integration design- Deliver on cost and efficiency goals, managing efforts, communicating status and managing stakeholder expectations. - Lead agile engineering and teams to coordinate, prioritize and deliver to a roadmap - Understand service inter-dependencies and lead cross-functional teams towards integrate solutions- Clarify, prioritize and drive project commitments as well as establish and maintain clear chains of accountability - Articulate program goals, desired outcomes, risks/issues and mitigation plan clearly.About the teamWithin the Amazon Freight team, our mission is to meet the transportation needs of a full spectrum of businesses from SMBs to large enterprises, by building the most efficient and optimal transportation solution on the planet, using our technology, global carrier network and engineering innovation as our biggest advantages. We use cutting edge technologies in Gen-AI, machine learning, computer-vision and optimization techniques to deliver high-performance services at low cost. Amazon Freight has been recognized as one of Top-5 Freight innovators for three years running.BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Passionate about solving hard problems? Want to help Amazon achieve the trifecta of fast speeds, low costs, and better environment? Here's an opportunity to transform how Amazon moves packages through its network by optimizing and automating trailer positioning. Our team is developing complex optimization and machine learning algorithms, so that we have trailers ready at the right place, and at the right time. We lower costs and reduce CO2 emissions.We are looking for a Sr. Business Analyst, to gather insights for forecasting for Middle Mile Transportation. This position requires innovative thinking, ability to quickly approach large ambiguous problems and apply analytical expertise to rapidly mine data to and deliver insights. As part of this role, you will work cross-functionally with transportation, tech, operations and finance. Successful candidates should thrive in a fast-paced, and collaborative environment. As a Sr. Business Analyst, you will research performance data, discover and solve real world problems, build metrics and business cases to make strategic business recommendations. We are focused on your success and want to build and support passionate innovators within Amazon's Middle Mile. You can expect to have full ownership of the projects you work on. BASIC QUALIFICATIONS- 5+ years of tax, finance or a related analytical field experience- 3+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience- Bachelor's degree- Experience defining requirements and using data and metrics to draw business insights- Experience with Excel- Experience with SQL- Experience making business recommendations and influencing stakeholders ...

Amazon is looking for a Senior Trade Compliance Program Manager (PM) to build import and export risk management solutions for growing international businesses in the Trade Operations space. The Senior Trade Compliance PM, is responsible for managing the strategy of a complex cross-functional risk program independently. As a leader within the Global Trade Services team, you will help develop and hire team capabilities, as well as mentor and train colleagues. You will manage the Trade Operations Program team, that works directly with internal teams from legal, logistics, supply chain, quality, engineering, as well as Amazon’s global network of trade and compliance teams. Key job responsibilities-Set processes for Broker Management activities and liaise with brokers and other participants in the supply chain on a daily basis.-Act as the main point of contact for regulators across the Trade space in North America.-Set objectives, and drive improvements to your space and quantify with metrics. -Partner with internal and external stakeholders including business teams, tech teams, public policy, trade, legal, and regulators to interpret and apply regulations. -Oversee the rollout of controls and audits, including testing and measuring their effectiveness. -Build flexible and scalable solutions across various customized technologies, business models/supply chain arcs, and country regulatory regimes.-Stay informed on regulations and technologies relevant to your space and bring them into your risk management programs.-Present organized plans to articulate the problem statement, the recommended solution, and milestones. -Identify timelines and owners, and drive progress at the appropriate speed to reduce risk.-Drive alignment by providing near and long term considerations and impacts, and highlight recommended trade-offs and priorities. -Drive the best way forward and build consensus when confronted with discordant views. -Test assumptions by getting feedback from the right input providers across the company, and review metrics and benchmarks. -Work with business intelligence engineers and technology teams to design, build and track key performance indicators and systems.-Communicate risks, proposals, regulatory updates and strategies to internal and external stakeholders in meetings and documents. A day in the lifeAs a People and Program Manager, you will manage escalations and meet with multiple stakeholders across different time zones to move business forward. About the teamThis position reports to the Americas Trade Compliance Operations Sr Manager in the Global Trade Services (GTS) function. GTS is responsible for providing global trade and product compliance support for Amazon businesses, creating efficient processes that meet demanding cross border regulations, while minimizing impact to the business.BASIC QUALIFICATIONS- 8+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or equivalent ...

This role will be responsible for identifying internal and external solutions to business requirements, designing and setting up complex integrations into our existing Salesforce platform and workflows, and driving seamless connectivity across tools. A Salesforce Developer will design and develop enterprise solutions across Salesforce, Marketo, Data Cloud, Salesforce HVS, and managed AWS services, establishing efficient, scalable integrations that align with Amazon Shipping Business Development needs.Key job responsibilities- Design/build/deploy new solutions using Salesforce for Sales and Marketing teams in Amazon shipping.- Implement processes and mechanisms to audit and ensure we continue maintaining high operational bar of the Salesforce platform.- Engage with systems operating at scale, pioneering new methods and approaches to delivering software, serving customers, and enabling large, distributed, worldwide sales teams.- Work directly with other product and program teams, and business leaders to identify opportunities to share learning, technology and best practices across all teams within Amazon using Salesforce.- Leverage strong communication skills and a passion for using data and software to drive business decisions at scaleBASIC QUALIFICATIONS- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with CI/CD pipelines build processes- 3+ years of non-internship professional software development experience- Bachelor's degree in computer science or equivalent- Certified Salesforce Developer 1 Certification or equivalent experience- 3+ years of Salesforce development experience using Apex, Visualforce, Lightning component frameworks, triggers, batch apex and Salesforce APIs at a large organization- 2+ years of experience in Salesforce point and click configuration using flows, validation rules, setup, roles & profiles, reports and dashboards at a large organization- In-depth understanding of the capabilities and constraints of the Salesforce CRM application architecture ...

DESCRIPTIONJob summaryIt’s no secret that Amazon relies on its technology to deliver millions of packages every day to its customers – on time, with low cost. The Middle Mile Transportation Technology organization, builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV’s, increasingly complex transportation network, and growing number of shipments worldwide, we see a brand new opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, optimization techniques, and operate high volume, low latency, and high availability services. As a part of this team you would work on technology product management for an exciting and confidential initiative in the middle mile transportation organization. You will regularly interact with executive leadership and work with business and development teams to define the product strategy, create the product development road map, and lead technology architecture and execution. You’ll work in a fast-paced environment and will be required to lead not only at the strategic level, but also tactically day-to-day by diving deep into business and technical domains. As a multi-discipline leader, the buck will stop with you - you will work alongside the engineering (dev and QA) organization. You are expected to have an established background in technology product development, excellent program management skills, great communication skills, and a motivation to achieve results in a fast-paced environment. You should be somebody who enjoys working on complex system software, is customer-centric, and feels strongly about building good software as well as making that software achieve its operational goals. Experience with building and operating mobile applications, web-based applications and/or web services-based applications, especially at massive scale, will be very applicable and helpful. Prior experience in risk and compliance disciplines will be a big plus as well. Come and see for yourself why we are one of the most admired companies in the US, rated #1 in Innovation and # 1 in Customer Service, and be part of our tradition of working hard, having fun and making history!. At Amazon, we hire hands-on managers at all levels. The leader must be able to dive deep into the details on business, operations and engineering. We need technical, detail-oriented leaders who can build and grow organizations.If you are interested in exploring this opportunity further, please reach out to the Hiring Manager and/or Recruiter directly.BASIC QUALIFICATIONS• Bachelor's degree in an analytical discipline such as, science, engineering, or finance• 5+ years of experience in product and/or program management, product marketing, business development or technology• Experience with end to end product delivery• Experience with feature delivery and trade-offs of a productPREFERRED QUALIFICATIONS• MBA or Master’s degree• Proven record of innovation and thought leadership• Proven track record of taking ownership and delivering results in a fast-paced, dynamic environment• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions• Experience leading cross-functional teams to deliver projects or products on tight deadlines• Experience managing complex product development cycles• Experience overseeing roadmap strategy and definition• Excellent written and verbal communication skills• Demonstrated experience shipping commercially successful products to global market segments• Able to work in a diverse teamBASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Key job responsibilitiesWe are looking for someone who can:• Provide subject matter expertise on end-to-end import and export requirements from proof of concept through prototype development, CM set-up, beta testing, mass production, and post-import audit for new technologies• Perform import and export product classification, export licensing and audit import and export transactions• Perform research on trade risks and opportunities, and summarize findings and recommendations in analyses for global stakeholders• Collaborate with Amazon’s regional trade teams to execute new product and country expansions• Effectively lead cross-functional projects, with a focus on efficiency and scalability• Define and report on key performance and trade compliance metrics• Provide effective trade compliance training and public policy updates to stakeholdersExport Control RequirementDue to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeYou will provide the business with critical Subject Matter Expert knowledge and analyses on many topics, including import/export classification, valuation, licensing requirements, partner government agency (PGA) implications, cost-savings initiatives, etc., on a global scale. You will provide training, and create and implement scalable processes with business stakeholders. In executing this role, you will work directly with internal Legal, Logistics, Supply Chain, Tax, Transfer Pricing, Finance, and Procurement teams, and a variety of external Company partners. You will work closely with all of Amazon’s global trade teams.About the teamThe Kuiper Global Trade is responsible for international trade strategy and operations including imports and exports for supply chain, manufacturing and sales. The group is part of Kuiper Production Operations.Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space based systems design and wireless systems.BASIC QUALIFICATIONS• Bachelor’s Degree from an accredited institution • 2+ years of trade compliance experience • 2+ years of knowledge of import and export compliance requirements ...

At Amazon.com, we strive to be Earth’s most customer-centric company. We work towards a single goal: to ensure the best experience for our customers. To do that, we empower our people to think like owners and solve problems right the first time. As a team, we are focused on continuously improving and setting new standards in global customer support. You have to thrive in the type of environment that is constantly going and growing. In the words of Jeff Bezos’ “Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” The Purpose of the Ops Trust Team is to manage privacy and AI compliance for the Amazon Operations Organization. Our focus is to ensure individuals are never surprised by the personal data we collect, process and share. Everything we do is based on that focus. This leader acts as a privacy subject matter expert and works with legal and technology to ensure customer trust and privacy is factored into all decisions.Key job responsibilities- Support privacy awareness, communications and content creation for Ops Trust Privacy Management.- Support the overall development and maturation of the Ops Trust Privacy Management Program.- Support the Ops Privacy Bar Raiser Program as a subject matter expert and to help embed privacy accountability in the business and accelerate informed privacy decision making.- Help build and scale the Privacy Bar Raiser program for Ops.- Support holistic privacy reviews for new and existing applications in Ops. - Maintain an understanding of privacy regulatory and industry developments. - Perform operational deep dives on privacy-related processes and systems. - Identify, gather, track, and report privacy metrics. - Manage several projects simultaneously with a sense of urgency. - Comfortable dealing with ambiguity.BASIC QUALIFICATIONS - Bachelor’s Degree - 3+ years privacy experience in or more privacy domain areas.- Expert knowledge of at least one privacy regulation.- Former role in privacy with knowledge of regulatory and industry requirements and standards. - 3+ years leading projects with tight deadlines that involve the use of automated and manual systems and supporting internal customers across the globe. ...

Amazon's Middle Mile Transportation Technology team is chartered with building complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, and optimization techniques, and operate high volume, low latency, and high availability services. We are looking for an Analytics Program Manager to be part of Middle Mile supply and routing optimization team.As part of this team you would work on program management for supply optimization, work with business stakeholders to drive process improvement, generate ideas, and validate entitlement based on true production behavior. You will draw upon advanced analytical, problem solving skills, and passion for delivering business insights and analytics through long form documents to senior leadership. You will have broad technical skills to develop data visualizations and build automation solutions that drive business decision making and process improvement. You’ll work in a fast-paced environment and will be required to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains. As a multi-discipline leader, the buck will stop with you - you will work as part of the engineering organization. This role will have high level visibility due to the nature of the analyses being maintained, built, and the network impact of analysis conducted. This role has great exposure to a broad scope that can really help shape the future of operational fulfillment and promotes career progression.Key job responsibilities - Creating and implementing data driven improvements to Amazon's transportation network that deliver flexible and efficient products for our customers- End-to-end ownership of requirements gathering, documentation, planning, and implementation of cost-effective solutions for Amazon transportation network - Communicate and collaborate cross-functionally across multiple teams in operations, technology and planning to define strategic roadmaps while keeping the impact of the solution to all stakeholders in mind - Designing and implementing feedback mechanisms to drive performance and cost improvement in processes - Ability to deep dive and do root-cause analysis using data, and create metrics-driven, actionable, and sustainable solutions for the future - Monitor key performance indicators across nodes and analyze their drivers to determine the level and type of engagement required based on the risk to customer experience and utilization of technologyBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

The Supply Chain and Intellectual Property Security (SCIPS) team is seeking a Program Security Manager who is able to develop, implement, and lead security projects and programs to support the Amazon Project Kuiper team. Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband network connectivity to unserved and underserved communities around the world. Come join us on this exciting program! This position will provide IP protection strategic guidance to Kuiper research and development (R&D) teams, manufacturing teams, and product management teams, to ensure end to end IP protection. To be successful in this position the Program Security Manager must have the ability to learn Amazon’s product development process, build strong relationships with key business teams, develop and innovate solutions to enable automation of manual data entry processes. The Program Security Manager must have a solid understanding of data collection methods and data analysis, to inform programmatic decision making and policy direction.This position will report to the Sr. IP Protection Manager.Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Key job responsibilities* Support the deployment of a comprehensive IP program protection plan and overarching program * Facilitate discussion and implementation of security strategy among project stakeholders across the stakeholder groups. * Develop innovative and automated solutions for fast evolving security risks in an manufacturing and R&D environment * Partner with cross functional security peers to develop and implement appropriate policies to meet the needs of the Kuiper business teams * Serve as the embedded Prototype Security liaison to connect business stakeholders with Prototype Security programs and services * Develop and assist in the implementation of standards, policies, and procedures for Kuiper Security * Assist and support any contract security management activity as assigned * Serve as the subject matter security expert to internal business stakeholders on IP Protection, supply chain risk, go-to-market strategy, confidentiality, and additional stages of product development* Maintain close coordination, planning, and communication with internal and external stakeholders around all aspects of the product/prototype life cycle (idea inception through finished product/prototype) security initiatives and training * Manage multiple concurrent projects and inquiries under tight deadlines * Budget management for all budget items within the scope of this role * Support launch security operations as assigned * Able to stand/walk for several hours a day and be able to frequently push, pull, squat, bend, and reach, all with or without reasonable accommodation * Work cross functionally with peers in Legal, Hardware, Supply Chain Ops, Trade & Compliance, EHS, Kuiper business, and Security to establish scalable Prototype Security standards * Travel to various sites to review and audit security infrastructure and support onsite security awareness initiatives and events * Respond to crisis, emergency and/or disaster recovery issues that have impact on prototype development* Support Business Continuity planning and process implementation for product teams and Prototype Security team * Actively evaluate, analyze, and use metrics collected to proactively inform programmatic needs and policy decisionsBASIC QUALIFICATIONS* 4+ year experience in consumer product security, corporate security management, law enforcement, risk management, legal, or related industries * Ability to work in an in-office environment, physical presence in the office is required * Intellectual Property Protection working knowledge or expertise * Experience in R&D environment* Domestic and international travel may be required (20-30% of time) ...

Job summaryAmazon is looking for a Business Intelligence Engineer to help pioneer the reporting framework for an emerging Transportation business. As a Business Intelligence Engineer, you will own the roadmap, strategy, and infrastructure for critical Operational and Financial reports used to manage the business. You will partner with and understand the needs of geographically-dispersed leads. You will develop and manage a feature roadmap that contains near, medium, and long-term enhancements. You will advise the BI lead and stakeholders on the milestones and associated prioritization. Collectively, your work will enable the business to drive better business decisions, and empower stakeholders to understand their business and customers in new ways.The Business Intelligence Engineer will have the tools for success. You will have access to (and help develop) a rich and growing dataset. You will use on AWS’s growing list of data solutions including: Redshift, Athena, Sagemaker, and Redshift Spectrum. You will create visualizations using Tableau, Tableau Server, and Amazon Quicksight. You will receive support from your Business Intelligence colleagues, a team of Data Engineers, and Business Intelligence Lead.A successful candidate will understand and anticipate stakeholder needs and think big when recommending solutions. A successful candidate will be comfortable navigating an ambiguous environment; know how to confirm and reconfirm assumptions; and be comfortable advocating for the right set of priorities. A successful candidate will contribute to the team, proactively seek and provide feedback on technical designs, and build for the long-term.Day-to-Day Expectations• Define and manage a long-term vision to improve the customer experience and business results through creating scalable metrics, analysis, visualizations, and data-driven storytelling.• Prioritize business insight requests; balance the tactical and strategic information needs of the business• Collaborate and partner with Operations teams to understand, anticipate, and respond to current and future needs• Lead the definition and governance of key business metrics, drive the vision and building of self-service analytic capabilities, and engineer data-driven processes that drive business value• Connect with the Amazon community of data professionals to stay current on technology trends, data tools and techniques to improve the performance of the team• Create and foster an environment that values and promotes an inclusive approach to problem solving and continuous learning to improveBASIC QUALIFICATIONS- 6+ years of professional or military experience- 5+ years of SQL experience- Experience programming to extract, transform and clean large (multi-TB) data sets- Experience with theory and practice of design of experiments and statistical analysis of results- Experience with AWS technologies- Experience in scripting for automation (e.g. Python) and advanced SQL skills.- Experience with theory and practice of information retrieval, data science, machine learning and data mining ...