Administrative Support

Amazon is a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since our start in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Our focus on the customer and innovation drives the growth of Amazon, offering our customers more types of products, more conveniently, and at even lower prices. We are seeking a dynamic, organized self-starter to be a Regional Manager (RM) of Facilities Maintenance to join our corporate-based engineering team. The team is comprised of two other RMs and reporting to the Facilities Maintenance Director, to manage and lead Facilities Managers and Facilities Area Manager (Shift supervisors). The primary responsibility is to maximize equipment uptime, execute equipment maintenance and projects in a fast-paced, dynamic work environment.The successful candidate will be a highly experienced subject matter expert in facilities maintenance, workplace safety, and data driven management and leadership. A background in MHE systems/applications, packaging automation, distribution processes and storage systems is a plus. The candidate must be a self-starter, possessing the ability to manage multiple complex projects and tasks simultaneously as well as be able to influence, and develop relationships at all organization levels. The candidate must be capable of overseeing the maintenance acceptance of part of commissioning large-scale, complex projects. Moreover, this individual will need to be adept at providing technical leadership and mentoring to facilities maintenance leadership.Key job responsibilities• Provide leadership, mentor and manage field-based Facilities Mangers in the expansion and continuous improvement of Amazon’s North American Fulfillment Network.• Drive maintenance Best Practices: Innovate, document, improve work methods, standardize, provide a safe work environment and require safe work practices, train, commission equipment, collect, measure, and analyze key performance indicators to improve processes and improve Amazon customers experience.• Offer guidance to senior leadership on maintenance and equipment end of life (EOL) issues using ROI, and other analytical techniques.• Provide oversight for budget development and execution, and capital planning.• Help manage vendor support and equipment relationships and leverage Amazon’s network size to maximize economies of scale.• Provide frequent on-site monitoring, auditing and enforcement of maintenance execution, safe work practices, and institute and audit training drills across the network.• Leverage the entire maintenance team for the benefit of the North American network.• Develop and manage budget and contract documents including RFPs, change order controls, purchase orders, and invoicing.• Provide Fulfillment Center General Managers with visibility over facilities manager responsibilities so that they can better understand, lead, mentor, and manage FMs.• Recruit, interview, and hire bar raising talent in the Facilities Maintenance and Facilities Area Manager roles.• Help create a world-class facilities maintenance organization.• Be willing and able to relocate for the needs of Amazon.BASIC QUALIFICATIONS- BS in Industrial or Mechanical Engineering or related discipline or BS/BA with 4+ years experience in maintenance or 2+ years Amazon experience- Previous corporate and/or regional facilities roles leading 250 or more employees including salaried employees- Experience leading change in a multiple site environments- 7+ years experience managing employees and their performance- Ability to travel up to 80% ...

This is a corporate and office-based position. This is a full-time, entry level position. Amazon is looking for recent and upcoming graduates with high-potential to join our Central Flow team. Amazon North American Customer Fulfillment (NACF) Planning and Execution Team (PLEX) is a central part of Amazon and at the heart of our supply chain processes. The Central Flow team focuses on operational execution, risk mitigation, and best practices to deliver for our customers.As a Central Flow Lead, you will have an opportunity to work with stakeholders across North America and develop a collaborative leadership style, while utilizing the tools and processes that have helped create the most customer-centric company on Earth. You will manage building workflow, guide the hourly and daily decision making of our operations leaders to help deliver on our customer promise via audits & daily syncs. Your main focus will be using data to quantify risk, provide guidance and direction, and influence our fulfillment centers deliver strategy. You will ensure that the Amazon sites you support have all the tools needed to succeed for any task during a shift. You will also get the chance to develop projects in partnership with your team leadership that will impact Amazon supply chain planning and execution. The Central Flow team provides critical operational insights and works with leaders to develop advanced and intuitive automated flow control for Amazon operations. Central Flow is comprised of multiple business verticals each tasked with monitoring and overseeing different aspects of daily operations throughout Amazon’s fulfillment network.Central Flow Leads will bring Amazon’s customer obsession to life in an execution focused environment. You will work on a team of engaged flow leaders to deliver a best-in-class fulfillment experience for customers and stakeholders. You will play a vital role in maintaining a vibrant team culture based on customer obsession, trust, respect, continuous learning, safety, and fun. Central Flow Leads are natural leaders who are comfortable with change and are always looking for ways to improve their operation through data-driven decision making. Central Flow Leads demonstrate a strong work ethic, excellent ownership, the ability to meet deadlines, willingness to learn new things, and a commitment to the customer and employee experience.Compensation: Hourly base pay ($23.32-$25.91 range - location based), sign on payments, and restricted stock units. Benefits: Medical, financial, and/or other benefits (www.amazon.jobs/en/benefits)Locations: Tempe, AZ and Nashville, TN Program Quick Facts and Location • This position is a corporate role in an office setting. • This position supports stakeholders across the US and Canada from centralized locations in Tempe, AZ or Nashville, TN.• This role requires ability to work night shift, varying time zones, weekends, and or holidays supporting Amazon Fulfillment Centers operating 24/7. • Relocation (if qualified) Key job responsibilities• Ensure procedures are followed for flow management and daily execution.• Partner with site management teams to establish and maintain quality control standards.• Maintain performance goals and targets to ensure accuracy and quality for customers. • Shifts will require willingness to work nights, weekends, and holidays • Work overtime as required based on business need.• Utilize existing tools, reporting, or data sources to deep dive problems and provide resolution or corrective action as needed. Eligible candidates must have work authorization without employer intervention to be considered for this role. Amazon is unable to provide any immigration related support or sponsorship now or in the future for this position. Proof of work authorization will be required prior to starting in the position.BASIC QUALIFICATIONS• Currently enrolled in a bachelor’s degree with a conferral date between May 2023 and August 2025• Currently enrolled in a Bachelor’s program such as Supply Chain Management, Business Administration, Operations Management, or related areas. ...

Amazon is seeking a dedicated, resourceful, self-motivated Executive Assistant to support directors in Product Operations. This role requires attention to detail, understanding business priorities, organizational skills, meeting tight deadlines, juggling multiple critical requests across internal and external stakeholders, and proactively anticipating needs and driving improvements across the leadership team. A high level of integrity and discretion in handling confidential information and professionalism in dealing with senior executives inside and outside of the company is critical. The candidate will be comfortable in a fast-paced, goal-focused environment while maintaining flexibility, and composure.Candidate must understand business priorities, demonstrate the ability to proactively anticipate needs and drive improvements to build capacity for the leadership team. A high level of integrity and discretion in handling confidential information as well as professionalism in dealing with senior executives inside and outside of the company is critical. The successful candidate will possess the ability to complete complex tasks quickly with little to no guidance, react with appropriate urgency to situations that require a quick turnaround, and take effective action without having to know the whole picture. The ideal candidate must be able to coordinate the efforts of a team of Executive Assistants and build effective working relationships inside and outside the group.Follow this link to view more Amazon Device opportunities within our Operations and Supply Chain teams: https://www.amazon.jobs/content/en/teams/devices-services/operations-supply-chainKey job responsibilities- Management of complex frequently changing directors' calendar and collaboration with team EA's for direct reports availability. Must be able to schedule across multiple calendars- Some scheduling across multiple locations to support teams- Manage ad hoc domestic and international travel- Be a trusted advisor and thought partner for directors as well as proactively suggest recommendations on process improvement as needed- Manage expense reports- Collaborate with team EA's for ad hoc morale and team building activities. Organize, execute, and assist EA's with catering for meetings, off-sites, and team social events)- Track and help drive completion of key deliverables and follow up on action items- Act as a liaison for direct reports- Coordinate a team of executive assistants, providing guidance, training, and support as needed. Meet weekly with EA team in coordination meetings- Work closely with the leadership team, recruiting other Executive Assistants to provide support to the organization- Document writing, editing, and readiness- Maintain and organize confidential information and files- Develop and implement efficient administrative systems and processes- Travel 30% domestic and internationalAbout the teamAmazon Devices & Services is an inventive research and development company that designs and engineers high-profile consumer electronics. We began in 2004 as Lab126, a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced innovative devices like Fire Tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.BASIC QUALIFICATIONS- Experience with Microsoft Office products and applications- High school or equivalent diploma- 4+ years of executive assistant experience- Experience with executive level calendar management ...

The Amazon Advertising team is one of the fastest growing organizations within Amazon. Amazon Ads helps brands design ad experiences that delight customers and deliver meaningful results. With our first-party insights, 300+ million worldwide active customer accounts, Amazon properties, and third-party publishers and exchanges - brands can reach the right audiences in the right places, both on and off Amazon. This year plan forecasts growth across a number of different teams within the organization. As a result, we’re adding a new Recruiting Manager to the organization. We're looking to hire a Recruiting Manager, that will be supporting one or more Kotas directs hiring. Recruiting the right candidates for Amazon is critical to our ability to innovate and build on behalf of customers. The team is seeking a passionate, results-oriented, innovative, and motivating Recruiting Manager with strong business acumen, client relationship skills, and an ability to think big and bring to fruition new strategies around how we engage and activate technical niche talent. This Manager will work closely with business leadership in North America, while also acting as a global point of contact for all hiring done for these businesses globally.This role will provide the opportunity to significantly shape and own how we think about scaling technical hiring across not only this org, but others within the portfolio. There is significant opportunity to grow both yourself and a number of leaders and recruiters within the team. Key job responsibilitiesCore Responsibilities: • Build TA team capability to proactively source and build diverse candidate pools that will fulfill our client's annual hiring demand.• Act as a global TA lead for these lines of business and partner closely with international TA leaders to ensure we are hiring the best talent globally and delivering the right results for the business in each region.• Partner with key stakeholders (Business Leaders, Hiring Managers, HR Business Partners, Market Intelligence Leaders, and Recruiting Managers) to determine future talent needs and appropriate sourcing strategies.• Build engage, manage and develop a team of high-performing leaders in an extremely fast-paced and ambiguous environment.• Set team performance goals and metrics, timelines and a formal tracking process to measure and manage progress.• Develop and execute to plans to identify and drive productivity improvements that enable the team to deliver to hiring goals without having to scale deployed resources at a rate faster than the business is growing.• Periodically lead and/or participate in cross-business/cross-company special projects and initiatives related to talent acquisition.BASIC QUALIFICATIONS• Bachelor's degree or equivalent post-secondary degree• 6+ years of Recruiting and/or HR experience• 2+ years leading a team• Experience building, coaching and managing a recruiting team• Experience creating and executing effective talent acquisition strategies ...

The AWS ProServe team is seeking a dedicated, resourceful, and customer-obsessed Lead Executive Assistant to support a Vice President in our Arlington, VA HQ2. The Lead Executive Assistant will report directly to the VP, and will collaborate with various business partners in associated departments, as well as other Executive Assistants across the multiple global stakeholder teams within the AWS Professional Services team. As a Lead Executive Assistant, you will be responsible for a wide range of critical activities including complex calendar management, tracking key deliverables, coordinating travel and expenses, and organizing team activities and events (such as all–hands meetings and employee engagement activities). Other responsibilities include, but are not limited to, coordinating meeting agendas, space planning, and ad hoc project coordination. A high level of integrity and discretion in handling confidential information, and professionalism in dealing with senior professionals inside and outside the company is important. In this role, you’ll have the opportunity to act as an extension of our leaders in partnership with a supportive and collaborative EA community.Working in a highly ambiguous environment, you will demonstrate initiative, complete tasks and projects quickly, and proactively take action without having to know the total picture. You will learn organizational structures and objectives of the teams you support, as well as build a strong internal network. You will apply a superior attention to detail, great organizational skills, and the ability to meet tight deadlines and juggle multiple critical requests while maintaining flexibility, a sense of humor, and most importantly, grace under pressure. Over time, you will build deep and trusting professional relationships with the leaders and their teams, which will blossom into strong partnerships that provide opportunity for special projects with increased responsibility and long-term career growth.A day in the life• Expertly manage complex executive calendars across multiple time zones.• Maintain strict confidentiality regarding all calendar information and executive activities.• Demonstrate agility in reprioritizing workload based on shifting business needs.• Craft detailed, efficient domestic and international travel itineraries that optimize time and productivity.• Act as a liaison for direct reports and business stakeholders.• Conceptualize and execute a diverse range of team events, from social gatherings to large-scale staff meeting agendas, global team meetings, and off-sites.• Track and drive completion of key deliverables with a keen focus on deadlines.• Prioritize tasks with strategic acumen, balancing urgency and importance.About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better- rounded professional.BASIC QUALIFICATIONS- 5+ years of senior level leadership support experience- Experience with executive level calendar management- Experience with domestic or international travel coordination- Experience working with large global teams ...

The Central Science Team within Amazon’s People Experience and Technology org (PXTCS) uses economics, behavioral science, statistics, and machine learning to proactively identify mechanisms and process improvements which simultaneously improve Amazon and the lives, well-being, and the value of work to Amazonians. We are an interdisciplinary team, which combines the talents of science and engineering to develop and deliver solutions that measurably achieve this goal.We are looking for a well-organized and self-motivated Executive Assistant to become part of the Central Science EA team. As an Executive Assistant you will have the opportunity to work in partnership with leaders, a solid team of other Executive Assistants, and key business partners across multiple regions. We are seeking a driven, bright, and motivated individual with a history of high performance to support our organization. This exciting role requires superior attention to detail, great organization and prioritization skills, the ability to plan ahead and to meet tight deadlines, all while juggling multiple critical requests. A high level of integrity and discretion in handling confidential information, and professionalism in dealing with leaders (in and outside Amazon) is important, as is the ability to be flexible and change direction seamlessly all while having fun. The successful candidate will possess the ability to complete complex tasks and projects quickly with little guidance, react with appropriate urgency to situations that require a quick turnaround, and want to take on varied and exciting new projects and learn new skills. You will need to take effective action without having to know the total picture, and efficiently and proactively solve difficult or complex problems that affect people within the department or other related groups.Key job responsibilitiesResponsibilities for this position include complex calendar management and scheduling of internal and external meetings across multiple time zones, handling expenses, multi-tasking during ad hoc projects, preparing documentation for meetings; assisting with presentations and a variety of other day-to-day administrative tasks on behalf of the Director or VP. BASIC QUALIFICATIONS- Knowledge of Microsoft Office products and applications- Experience with Microsoft Office products and applications- 5+ years of senior level leadership support experience- High school or equivalent diploma ...

Amazon is seeking an experienced Executive Assistant to support a General Manager and a Director in AWS Industry Products (AIP). We are a global organization building software to transform industries and make the world a better place. We are looking for an multitasking and self-motivated individual to be a key member of the business leadership team. This role requires superior attention to detail, the ability to organize and prioritize critical deliverables in a fast paced and changing environment, and the ability to juggle multiple competing requests. The right candidate for this role will possess strong written and verbal communication skills and be customer obsessed, enabling them to represent Amazon when interacting with Fortune 500 senior executives. A high level of integrity and discretion in handling confidential information is critical for success in this role, as is a good sense humor. We like to have fun! A successful candidate will possess the ability to complete complex tasks and projects quickly with little to no guidance, react with appropriate urgency to situations that require a quick turnaround, be creative in finding solutions, and take effective action without having to know the total picture. Key job responsibilities• Managing complex calendars and scheduling with global teams• Interacting clearly and proactively with senior executives • Tracking and helping in driving completion of key deliverables and following up on outstanding items • Organizing, executing, and assisting with team activities (staff meeting agendas, all-hands meetings, off-sites, and team social events) • Acting as a liaison for manager’s direct reports and supporting team-wide professional development initiatives• Working closely with the leadership team, partner teams, and other Executive Assistants to provide support to the organization • Occasional travel for off-sites or trainings • Managing domestic and international travel • Driving a vibrant and engaging organizational cultureA day in the lifeEvery day is different, but a typical day will involve managing a high volume of email, working with other Executive Assistants to schedule complex meetings, and partnering closely with executives and their business partners on projects and initiatives.About the teamAWS Industry Products is part of the broader AWS Solutions team, on a mission to accelerate our customers’ businesses by delivering intuitive and differentiated technology solutions that solve enduring business challenges. Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 3+ years of senior level leadership support, or 1+ years of Amazon experience- High school or equivalent diploma- Experience with executive level calendar management ...

AWS Finance Organization, is seeking a self-driven, highly organized, resourceful, and proactive Executive Assistant to support two Seattle-based Directors. You will act as a seamless extension of the Directors and have the opportunity to work in partnership with our Leaders, key business partners, and a supportive team of other Executive Assistants. You will be an experienced and proactive planner with the demonstrated ability to respond effectively and efficiently while maintaining great flexibility. Key to the position are exceptional verbal and written communication skills and the ability to switch gears on short notice. You will be comfortable operating in a fast-paced, goal-focused environment, and possess an ability to complete a high volume of tasks with minimal supervision. A high level of integrity and discretion in handling confidential information and maintaining data privacy is also critical to success, as is professionalism in dealing with senior leadership and peers alike. You will be someone with a strong sense of ownership and sound judgement, who wants to build a trusting, long-term partnership with leaders, and develop a deep understanding of the business.Key job responsibilities• The support and planning of several key finance deliverables• Manage complex calendars and scheduling to support teams in multiple locations• Track and help drive completion of key deliverables and follow up on pending items (including meeting notes and action items)• Organize, prioritize and appropriately handle time-sensitive, confidential information and ensure action required is addressed in a timely manner• Coordinate global schedules and seamless meeting logistics, such as video conference and conference calls for internal and external meetings, staff meeting agendas, all-hands meetings, off-sites, etc.• Work closely with the leadership team, recruiting and other Executive Assistants to provide support to the organization• Document writing, editing, and readiness• Ensure accurate archiving of departmental data on appropriate sites• Management of team space, including moves and reconfiguration• Travel Management and Expense reimbursement including report coordination, submission and issue trackingA day in the life*Team Culture*Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.*Work/Life Balance*Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.*Mentorship and Career Growth*Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.BASIC QUALIFICATIONS- 2+ years of senior level leadership support, or 1+ years of Amazon experience- High school or equivalent diploma- Experience with Microsoft Office products and applications- Experience with executive level calendar management ...

Amazon Web Services (AWS) is the leading cloud provider of virtualized infrastructure, storage, networking, messaging, and many other services all over the world. Our customers trust us to handle their data with air-tight security measures, which is something that we guarantee.The AWS Data Center Security team is looking for a creative, innovative, results-oriented program manager in the Northern Virginia/Greater Washington D.C area to lead security and security-systems projects and programs in the data center environment. The ideal candidate will be able to contribute to a collaborative and productive environment with a strong service-oriented culture among multiple diverse and highly skilled teams of project and program managers. These teams are responsible for the design, installation, and evolution of physical security systems and programs to include intrusion detection, access control/management, CCTV, screening, emergency response, etc. A successful candidate will have the ability to manage difficult and interdependent projects with a regional impact. You will be responsible for enabling the interpretation of Threat Assessments and AWS Physical Security Standards to assure the proper security mitigations are selected and implemented to meet the unique challenges in each area. You will be responsible for collaborating cross-functionally to assure each data center meets the high standards AWS sets for physical security. You must also ensure local security teams have the technical knowledge and resources necessary to meet the ongoing physical security mission. Key job responsibilities• Project Management for physical security systems related to new construction, expansion, and retrofit projects.• Preparation of physical security project lifecycle management including bid packages, specifications, drawings, code compliance, vendor management, budget, change orders, and close-out documentation.• Contemporary knowledge of emerging physical security technologies to assess their applicability within the AWS physical security program.• Provide Subject Matter Expert (SME) support for leadership to make strategic decisions regarding technology and procedure.• Balance performance metrics such as physical security system installation vendor service delivery performance, actual spend vs. budget variance, cost reduction goal attainment, post installation defect rates, physical security program analysis, etc.• Manage vendors for the on-boarding, RFQ, bid, contract, QA/QC, and support processes.• Effectively and accurately manage multi-million dollar budgets for infrastructure projects and initiatives. • Collaborate across teams and provide support for global initiatives.About the teamAWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS - High School diploma or equivalent - 5+ years’ experience in physical security project management. - 5+ years' experience in Security Operations experience in technology, manufacturing, or similar industries, to include access control systems, CCTV, and defense in depth strategies. ...

Do you want to be part of a team with a critical mission and real-world impact? Join AWS Region Services and help our growing organization deliver the security, speed, and value of the AWS Cloud to commercial and government-focused customers.AWS Region Services is looking for an exceptionally effective, forward-thinking, and self-motivated individual to support three directors. This role requires superior attention to detail, the ability to meet tight deadlines, great organizational skills, and a talent for juggling critical requests. A high level of integrity and discretion in handling confidential information and professionalism in dealing with senior professionals inside and outside the company are important. The successful candidate will possess the ability to complete complex tasks and projects quickly with little to no guidance, react with appropriate urgency to situations that require a quick turnaround, and take effective action without having to know the total picture.You will have ownership of busy executive calendars, requiring the ability to coordinate complex projects, meetings, and events. You must have a proven ability to plan ahead and manage time effectively, to quickly learn organizational structure and team objectives, and to adapt to Amazon’s principles and environment. A good sense of humor is a must, as is the ability to be flexible and change direction at a moment’s notice, work in a team environment, and build effective working relationships inside and outside the organization.This role requires that the candidate selected be a U.S. Citizen. Key job responsibilities• Management of complex executive calendars with attention to accuracy, detail, and allocation of time to maximize executive productivity, reprioritizing as appropriate.• Executive travel planning, both domestic and international. Create detailed travel itineraries and coordinate with in-house travel agents to ensure smooth transitions between time zones; manage international travel processes including passport, visas, and any other applicable documentation.• Process expense reports, invoices, and purchase orders as needed.• Organize and manage meetings (including setting agendas and driving follow-up of action items) and events such as offsites, All Hands, Town Halls, and team-based social events.• Act as a liaison for direct reports.• Support annual operational planning process, business planning, and performance review cycles.About the teamAWS Region Services owns defense- and intelligence-related offerings and programs that help protect national security as well as delivery of all AWS Regions worldwide. In this role you'll have the opportunity to have impact across AWS and for our customers.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 4+ years of senior level leadership support experience- Experience with executive level calendar management- Experience with domestic or international travel coordination ...

The Amazon Security Recruiting team is seeking a talented, customer-focused sourcing recruiter with a passion for delighting clients and candidates to join our global recruiting organization. Amazon Security's dedicated talent acquisition team plays a crucial role in identifying and attracting top security professionals across all domains. These talent acquisition specialists partner closely with security leaders to understand technical and operational requirements, driving candidate generation strategies and maintaining high hiring standards. The Amazon Security organization emphasizes a shared responsibility model, with security teams working in a distributed yet coordinated manner while maintaining centralized governance. Through continuous monitoring, automation, and regular security assessments, Amazon maintains robust protection across its diverse ecosystem. This structure, supported by strategic talent acquisition efforts, enables Amazon to scale its security operations effectively while adapting to evolving threats, ultimately protecting customers, employees, and assets through integrated security programs and technologies.Successful sourcers on this team utilize their experience in setting benchmarks, forecasting and tracking against metrics, and prioritizing to hit customer SLAs. They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, and have fun to get the job done. They draw on extensive knowledge of Talent Acquisition and functional areas of the business, forging dynamic relationships with business leaders and hiring managers.Key job responsibilities• Partner with hiring teams to build effective sourcing and assessment approaches, managing customer expectations through deep ROI understanding• Recruit passive candidates with focus on cultural fit and motivation assessment• Build and maintain candidate networks through proactive market research and relationship management• Recommend and implement strategic recruitment initiatives aligned with Amazon's mission• Develop and execute structured recruitment plans with clear deliverables and timelines• Screen and interview candidates to create ideal candidate slates within consistent timelines• Participate in special projects to enhance recruiting practices and identify top talentBASIC QUALIFICATIONS- 3+ years of technical recruiting in high volume and high hiring bar environment experience- Experience building candidate sourcing and closing strategies ...

The Surface Transportation Supplier Diversity, and Inclusion team is seeking a Certification Specialist to lead the diversity certification program for Amazon's transportation network. This role is an exciting opportunity to drive our Supplier DEI initiatives forward. This position will be responsible for managing the diversity certification program in the US and Canada, including identifying eligible suppliers, validating and tracking certifications, developing reports, and leveraging analytical skills to identify and communicate certification trends and metrics. This position will also be responsible for developing standard operating procedures (SOPs) to standardize the certification tracking and reporting process. Key job responsibilities1. Identify suppliers that are eligible for certification through surveys, ad-hoc communications, and deep dives into certification databases. 2. Provide certification information to eligible suppliers through office hours, emails, and phone calls. 3. Validate certifications against a defined set of criteria and track and store certification information in an Excel dashboard, Sharepoint, or other online tool. 4. Run queries on a monthly and ad-hoc basis for diverse spend reporting. 5. Analyze certification and diverse spend data to provide meaningful insights on spend trends by certification status. 6. Develop Standard Operating Procedures (SOP) to standardize the certification tracking and reporting process. 7. Proactively identify and find solutions for gaps in current processes for certification. 8. Work with Analytics, Tech, Product, Procurement, Legal, and other Amazon Supplier Diversity teams to streamline certification processes. About the teamThe Amazon Transportation Services Supplier Diversity, and Inclusion (SDI) is responsible for developing and executing programs to drive diversification of Amazon's supply chain. BASIC QUALIFICATIONS- High school or equivalent diploma- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience managing large data sets and utilizing to drive performance and process improvements ...

The Security Assurance and Compliance team at Amazon Security is seeking a dedicated, resourceful, and customer-obsessed Executive Assistant to support two Directors leading global teams. The Executive Assistant will report directly to one of the two Directors, and will collaborate with various business partners in associated departments, as well as other Executive Assistants across the multiple global stakeholder teams within the AWS Security Assurance team. As an Executive Assistant, you will be responsible for a wide range of critical activities including complex calendar management, tracking key deliverables, coordinating travel and expenses, and organizing team activities and events (such as all–hands meetings and employee engagement activities). Other responsibilities include, but are not limited to, coordinating meeting agendas, space planning, and ad hoc project coordination. A high level of integrity and discretion in handling confidential information, and professionalism in dealing with senior professionals inside and outside the company is important. In this role, you’ll have the opportunity to act as an extension of our leaders in partnership with a supportive and collaborative EA community.Working in a highly ambiguous environment, you will demonstrate initiative, complete tasks and projects quickly, and proactively take action without having to know the total picture. You will learn organizational structures and objectives of the teams you support, as well as build a strong internal network. You will apply a superior attention to detail, great organizational skills, and the ability to meet tight deadlines and juggle multiple critical requests while maintaining flexibility, a sense of humor, and most importantly, grace under pressure. Over time, you will build deep and trusting professional relationships with the leaders and their teams, which will blossom into strong partnerships that provide opportunity for special projects with increased responsibility and long-term career growth.Key job responsibilities• Proactively coordinate and engage with leadership in planning and organizing events, activities, and calendars.• Management of complex calendars, scheduling requirements, and prioritization of executive's tasks and appointments according to their importance, urgency, and relevance.• Adapt quickly to changing priorities and last-minute schedule adjustments• Act as a liaison for direct reports and business stakeholders• Craft detailed, efficient domestic and international travel itineraries that optimize time and productivity.• Participate in planning of events and drive key team activities (staff meetings, all-hands meetings, supply ordering)• Work alongside other executive assistants within the org and throughout Amazon Security to drive best practices and cross collaboration of efficiencies.* Track and help drive completion of key deliverables across programmatic mechanisms.A day in the lifeBeing a member of the Security Assurance and Compliance team, you’ll work in a global organization, that has global customers. You’ll be a part an EA team that works together regularly and moves quickly to support the needs of our leaders. Things move quickly sometimes, so if you’re someone who enjoys a fast-paced environment, and working with mission minded people, this team is for you! About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon SecurityAt Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.BASIC QUALIFICATIONS- 5+ years of executive assistant experience- Experience with executive level calendar management- Experience with domestic or international travel coordination ...

We are seeking a Special Programs Operations Analyst to join our dynamic team and play a crucial role in optimizing our company's internal and external transportation operations. You will be a strategic thinker who thrives in a fast-paced environment. In this role, you will leverage your expertise in logistics and transportation to not only manage day-to-day operations but also spearhead creative solutions to complex challenges. You will be a data-savvy individual, utilizing metrics and reports to identify areas for improvement and implement streamlined processes. You will work closely with various partner teams across the AMXL network to ensure all needs are met effectively. A critical aspect of this role is recognizing when issues require escalation. You will confidently analyze situations, determine the best course of action, and involve leadership when necessary to overcome significant roadblocks. We are looking for someone who is passionate about process improvement and enjoys tackling transportation challenges with innovative solutions. Key job responsibilities- Execute daily operations in the form of running various tools (Excel, VBA, Python based), send different reports, action SIMs submitted by the operations managers, communicate any escalations to partner teams, and problem solving for a rapidly growing network. - Support continuous improvement of daily operations. Your feedback will be critical for as we grow this team and expand our AMXL operations across North America. - Must be able to systematically escalate problems to the relevant stakeholders and teams and follow through on the resolutions to ensure they are delivered. - Excellent communication, both verbal and written as you will be required to convey updates on issues, operational status and business drivers during shift changes as needed throughout the activity cycle and during daily/weekly reviews. - Work within various time constraints to meet critical business needs, while measuring and identifying. activities performed and ensuring service requirements are met. A day in the lifeOur daily work requires constant communication with stakeholders, actioning ad hoc requests and escalating issues as they arise. You should be able to enjoy working in a fast-paced dynamic environment. You will be able to identify, solve, or escalate logistics barriers as well as possess a bias to get things done and deliver results while functioning as part of a team.About the teamAmazon Extra Large (AMXL) obsesses over customers by offering a white glove service where we deliver TVs and other large items like furniture in customer homes. Not only do we deliver large parcels, we unpack, assemble, install and sometimes even do tests, hauling away old items as needed. We are currently in the process of building out a network that is poised for big growth in the coming years. The transportation network encompasses all of the operations required to deliver worldwide shipments to and from our fulfillment centers and third-party partners through a network of transportation service providers. BASIC QUALIFICATIONS- High school or equivalent diploma- Experience managing large data sets and utilizing to drive performance and process improvements- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) ...

Are you excited by the prospect of your work having a tangible impact on a global scale? Do you want to be part of a team that is actively driving innovation? As an Executive Assistant supporting the Director of Global FinOps Services, PMO/ACES, as well as providing secondary support for other Directors, you will be a strategic partner, problem-solver, and catalyst for efficiency in one of the world's most dynamic companies. PMO (Program Management Office) is focused on delivering finance operations capabilities globally, while ACES (Amazon Customer Excellence Systems) aims to drive customer experience improvements, operational efficiency, revenue protection, and an operational excellence culture.Do you thrive on complex challenges and have a knack for turning chaos into order? Can you anticipate needs before they arise and craft solutions that keep multiple high-stakes initiatives on track? If so, this opportunity is for you.We are looking for someone who sees the bigger picture. Someone who understands that their role is crucial in enabling Amazon to operate at its best, impacting millions of customers worldwide. Are you ready to take your career to the next level and join us on this exciting journey? Key job responsibilities · Management of complex calendars and scheduling with diplomacy and discretion · Organize, prioritize and appropriately handle time-sensitive, confidential information and ensure action required is addressed in a timely manner · Coordination and planning of domestic and international travel · Management of team work space, including moves and reconfiguration · Track and help drive completion of key actions and follow-up on pending items (including meeting notes and actions items) · Manage expense report coordination and submission · Organize, execute and assist with team activities, including townhalls and social events · Work closely with the leadership team to provide support to the global organization · Have fun at work and help others do the same · Act as a liaison for direct reports, facilitating communication between leadership and team members · Mentor rising talentAbout the teamFinance Operations (FinOps) supports Amazon globally by delivering finance technology solutions, corporate facilities, procurement services, and transactional finance. Working with Amazon’s businesses, we strive to provide the best possible service to Amazon’s customers, vendors, and employees, while also reducing costs and improving free cash flow. PMO (Program Management Office) focuses on delivering finance operations capabilities globally. ACES (Amazon Customer Excellence Systems) aims to improve customer experience, operational efficiency, revenue protection, and operational excellence.BASIC QUALIFICATIONS- 5+ years of executive assistant experience- Experience with executive level calendar management- Experience with domestic or international travel coordination- Experience with Microsoft Office products and applications ...

The Worldwide Amazon Stores organization is looking for an Executive Assistant who wants to work in a fast-paced, exciting, and growing organization. We are looking for someone to support two Directors on our NACF (North American Customer Fulfillment) WHS (Workplace Health and Safety) team in Nashville, TN.The candidate will be comfortable in a fast-paced, goal-focused environment, while maintaining flexibility, and the ability to multi-task. This role requires attention to detail, understanding business priorities, organizational skills, meeting tight deadlines, juggling multiple critical requests, proactively anticipating needs, and driving improvements.This Executive Assistant will be responsible for handling confidential information and maintaining professionalism in dealing with senior executives. Role responsibilities include managing multiple complex calendars, planning and organizing events of all sizes, and coordinating domestic and international travel. This candidate will help build a positive team environment and establish working relationships inside and outside of the group. *This role is open to multiple Amazon corporate offices.*BASIC QUALIFICATIONS- 2+ years of senior level leadership support, or 1+ years of Amazon experience- High school or equivalent diploma- Experience with Microsoft Office products and applications- Experience with executive level calendar management ...

Join one of Amazon's innovative teams where you'll shape the future of video commerce. As an Executive Assistant to the VP of Amazon Shopping Videos (ASV), you'll be at the heart of a dynamic business unit known for its exceptional growth and strategic importance.At ASV, you'll be more than an Executive Assistant - you'll be a strategic partner helping drive business success through effective team coordination, thoughtful planning, and relationship building. You'll lead a small team of EAs while collaborating with global stakeholders across Amazon Advertising, IMDb and Grand Challenge (AIGC) organizations.The Executive Assistant will report directly to the VP, and will collaborate with various business partners in associated departments, as well as other Executive Assistants across the multiple global stakeholder teams within the Amazon Advertising, IMDb and Grand Challenge (AIGC) Line of business team. The right candidate will have a strong bias for action and the ability to operate proactively and strategically, anticipating needs based on a thorough understanding of leader and team priorities. Looking around corners, impeccable attention to detail, strong judgement, and the ability to meet tight deadlines while juggling multiple requests across global teams are all critical to success. A high level of integrity and discretion handling confidential information and professionalism dealing with senior executives inside and outside the company is important. The ability to foster a positive team environment is a must, as is flexibility and a willingness to turn on a dime and take effective action as priorities shift.Key job responsibilities• Proactively coordinate and engage with leadership in planning and organizing events, activities and calendars• Management of complex calendars, scheduling requirements, and prioritization of executive's tasks and appointments according to their importance, urgency, and relevance.• Act as a liaison for direct reports and business stakeholders• International and domestic travel coordination• Participate in planning of events and drive key team activities (staff meetings, all-hands meetings, supply ordering)• Work alongside other executive assistants within the org and throughout AIGC to drive best practices and cross collaboration of efficiencies• Tracking and helping drive completion of key deliverables across programmatic mechanisms A day in the lifeA day may include organizing leadership meetings, coordinating travel arrangements, mentoring team members, and contributing to special projects. Balancing multiple priorities while maintaining attention to detail and building strong relationships with stakeholders at all levels.About the teamWe're a collaborative and supportive team within Amazon Shopping Videos (ASV), focused on innovation in video commerce. Our business unit combines the creative energy of IMDb with Amazon's advertising expertise, making us one of the fastest-growing teams at Amazon.BASIC QUALIFICATIONS- 5+ years of executive assistant experience- Experience with executive level calendar management- Experience with domestic or international travel coordination- Experience with Microsoft Office products and applications ...

The Foundational Data Services (FDS) organization within AWS is seeking a dedicated, well-organized, and customer-obsessed Executive Assistant to provide support for leaders in our Technology team. This is an exciting opportunity to partner with a long-term Amazonian and support a leader and organization responsible for a number of AWS services, including S3, used by millions of customers around the world. As part of a fun and highly collaborative team, you will be comfortable working independently as well as actively engaging in shaping and nurturing our team culture. In this role, you’ll be responsible for keeping your leader organized, informed, and on task by meticulously managing their calendar, proactively anticipating needs, and driving continuous improvements. You’ll be able to manage multiple, sometimes competing, priorities, and be flexible when new issues arise. A high level of integrity and discretion in handling confidential information, and professionalism in dealing with leaders (inside and outside of Amazon) is crucial for this role.AWS Utility Computing (UC) provides product innovations - from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Key job responsibilities• Expertly manage complex executive calendars across multiple time zones• Craft detailed, efficient travel itineraries that optimize time and productivity• Manage expense report coordination and submission• Conceptualize and execute a diverse range of team events, from social gatherings to large-scale staff meeting agendas, global team meetings, and off-sites.• Partner with leaders to understand their priorities and build processes to make their organizations happier and more effective.• Have fun at work and help others do the same; support a positive team cultureA day in the lifeWorking in a highly ambiguous environment, you will complete tasks and projects quickly and with little to no guidance, and take effective action without having to know the total picture. You will apply a superior attention to detail, great organizational skills, and the ability to meet tight deadlines and juggle multiple critical requests while maintaining flexibility, a sense of humor, and most importantly, grace under pressure. You will understand business priorities, demonstrate the ability to proactively anticipate needs, and drive improvements to build capacity for the leaders and their teams. Over time, you will build deep and trusting professional relationships with the leaders and their teams, which will blossom into strong partnerships that provide opportunity for special projects with increased responsibility and long-term career growth.About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We have a diverse team and drive towards an inclusive culture and work environment. Our team is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. Our team members are active in Amazon’s 10+ affinity groups, sometimes known as employee resource groups, which bring employees together across businesses and locations around the world. These range from groups such as the Black Employee Network (BEN), Amazon Women in Engineering (AWE) and Glamazon (our LGBTQ+ community). Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of senior level leadership support experience- Experience with executive level calendar management- Experience with domestic or international travel coordination- Experience working with large global teams ...

Do you thrive in a fast-paced, goal-focused environment? Are you always looking around corners and anticipating needs?AWS Fintech is looking for an exceptionally bright, well organized and self-motivated Executive Assistant to support the head of AWS Fintech. The ideal candidate has a strong attention to detail, and is an experienced planner with a demonstrated ability to meet tight deadlines. A high level of integrity and discretion handling confidential information, and professionalism in dealing with leaders is also important, as is the ability to be flexible and change direction seamlessly.The ideal candidate is comfortable navigating ambiguity, and managing a high volume of tasks with minimal guidance or supervision. Key to the position is the ability to be organized, prioritized and on time while also serving as another "go to" for all members of this extended team. As the assistant for the head a large, matrixed organization, this person will be expected to play a leadership role, to think and plan ahead, delegate responsibilities appropriately and manage time effectively, all while maintaining a positive, service-oriented attitude.Key job responsibilitiesManage complex calendars and scheduling with diplomacy and discretion.Organize, prioritize and appropriately handle time-sensitive, confidential information and ensure action required is addressed in a timely manner.Organize, execute, and assist with team activities (staff meeting agendas, on-sites/off-sites, team social events, etc.).Schedule cost effective air/hotel/ground transportation. Create detailed travel itineraries both domestic and international (including smooth transitions between time zones). Coordinate with in-house travel agents and manage international travel process. Submit expense reports in a timely fashion.Coordinate closely with Recruiting teams, Facilities team, HR team, and other Executive Assistants within the Amazon community.Track and help drive completion of key deliverables and follow up on outstanding items to include meeting notes and action items. A day in the life BASIC QUALIFICATIONS- 3+ years of senior level leadership support, or 1+ years of Amazon experience- High school or equivalent diploma- Experience with Microsoft Office products and applications- Experience with executive level calendar management ...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.The Enhanced Support Services (ES2) (formally E2M) team is part of the broader AWS Support organization and is a dive and save team who are dedicated to managing critical escalations, working with all areas of AWS including Support Engineering, Enterprise Support and the Service Teams to find a path to green for our customers. ES2’s purpose is to drive operational excellence and improvements to the overall customer experience.ABOUT YOUIncident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level – with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide.Finally, you are passionate about technology with a desire to learn more and do more with AWS.ABOUT THE ROLEAWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for a Major Incident Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers..*** Please note for this position, the core business hours of operation while in Daylight Time are from 8am-4pm PDT (10am-6pm CDT, 11am-7pm EDT). You can be located in any hub location time zone within the US but please only apply to this position if you are able to accommodate these core hours and periodic weekend coverage on a rotational basis (Tuesday-Saturday or Sunday-Thursday schedule when assigned, maintaining five-day work week). ***Key job responsibilitiesEvery day will bring new and exciting challenges that include elements of:* Drive the resolution of large scale customer impacting incidents as part of a team rotation* Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.* Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads* Contribute to Problem Records for customers* Conduct continuous real-time proactive monitoring of customer metrics* Prioritize, manage, and own emerging and developing customer issues from start to finish* Monitor and manage communications during high impact events via relevant channels* Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence* Lead projects and teams to drive operational improvements* Create and review documentation; design/influence new standard operating procedures* Identify and troubleshoot recurring platform issues and own projects to drive improvements* Mentor peers in your areas of technical and operational strength* Perform other duties as required by the organizationAbout the teamWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 2+ years of technical support experience- Bachelor's degree- Experience with AWS services and/or other cloud offerings ...